UCDNAME
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This is the name of the UCD group. It can be up to 16 characters in length. The first eight characters must be unique.
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ACD
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Enter N.
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CUSTGRP
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Name of the customer group to which the UCD group belongs.
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UCDRNGTH
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Ringing threshold, in one-second intervals, after which an unanswered call to a UCD agent is forwarded to the route specified
in the THROUT field. The range is 0–63.
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TABNAME
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Enter OFRT.
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INDEX
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Enter the number assigned to the route list in Table OFRT (1–1023).
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TABNAME
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Enter OFRT for the table to which translations are routed.
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INDEX
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Enter the number assigned to the route list in Table OFRT (1–1023).
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PRIOPRO
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Enter Maximum time, in seconds, a call can wait in a UCD group (0–255).
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MAXPOS
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Enter the maximum number of UCD agent positions that can be active at one time. This number should be the number of ports
on the all TIMG units that are connected to the phone system.
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DBG
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Delayed billing. Enter Y if billing starts when the call is answered by a UCD agent. Enter N if billing starts when the caller receives a recorded announcement.
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DEFPRIO
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Enter 0.
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RLSCNT
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Enter 0.
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MAXWAIT
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Enter the maximum time, in seconds, that a call waits in the incoming call queue before being answered (0–1800).
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MAXCQSIZ
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Enter the maximum number of calls that can be in the incoming queue waiting for an idle channel (0–511).
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OPTION
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Enter UCD_SMDI.
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SMDI_LINK
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Enter the terminal designation defined in Table SLLNKDEV.
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SMDI_
DESK_NO
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Enter the message desk number (1–63). If you have more than one UCD group, one of them must be set to 63. We recommend that
the first UCD group on a data link be set to 63. The second is set to 62, and so on.
Note
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If CRR (Call Request Retrieval) is used, all requests are made to the UCD group with SMDI_DSK_NO = 63.
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