Media Master Does Not Display or Function Correctly in Unity Connection Applications
The Media Master allows you to make and play recordings, either with a phone or with your computer microphone and speakers. The Media Master appears on each page in Cisco Unity Connection Administration on which recordings can be made. The Media Master also appears in Cisco Unity Connection ViewMail for Microsoft Outlook 8.0 and in the Messaging Assistant. (The Media Master is not used in Cisco ViewMail for Microsoft Outlook or in the Web Inbox in Unity Connection.)
The Media Master may not display or function correctly depending on the operating system and/or browser software installed on the client workstation. Consider the following issues:
- Confirm that the browser configuration is correct. See the " Configuring the Web Browser to Access the Cisco PCA " section in the "Setting Up Access to the Cisco Personal Communications Assistant" chapter of the User Workstation Setup Guide for Cisco Unity Connection, Release 11.x for information on how to set up web browsers on each user workstation to use the Cisco PCA and the web tools. The guide is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/user_setup/guide/b_11xcucuwsx.html .
- Confirm that the version combinations of Unity Connection and the software installed on user workstations is supported. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/b_cucclientmtx.html .
- Some security and VPN software that is installed on the user workstations can cause problems for the Media Master applet. In particular, software that offers personal firewalls can be problematic. If this is the case, work with the software vendor to determine a configuration that allows the Media Master applet to contact the Unity Connection server, or disable or remove the conflicting security and VPN software from the user client workstation.
- If end users experience the browser being unresponsive or crashing when they navigate to a Cisco PCA page that contains the Media Master (for example, a voice message in the Messaging Inbox web tool in Unity Connection 9.0 or a greeting page in the Messaging Assistant web tool), it is likely that an error has been detected by the Java Runtime Environment (JRE).
- If end users experience problem in loading Media Master applet with MAC OS X for Java Runtime Environment (JRE) 6 and later, then you need to install Java7u6MAC port plugin.
Do the following tasks in the order presented to resolve the issue:
- Determine whether the most recent Java version is installed on the workstation by going to http://www.java.com/en/download/installed.jsp . This page automatically tests which Java version is installed and let you know whether there is a more current version available.
- If the most recent Java version is not yet installed, download and install it from http://www.java.com/en/ . If the problem is still not resolved, continue with Task 3.
- Uninstall all versions of Java that are installed on the user workstation, then reinstall the most recent Java version from http://www.java.com/en/ .
Apple Safari
Apple Safari users are prompted to open a download site to obtain the Java plugin installer the first time that they browse to a Cisco Personal Communications Assistant (PCA) page that should contain the Media Master. After the desired version is downloaded and installed, users may have to sign out of the Cisco PCA, and close and restart the browser software for the plugin to load properly.
Microsoft Internet Explorer
Microsoft Internet Explorer users are prompted to install the Java plugin the first time that they browse to a Cisco Personal Communications Assistant (PCA) page that should contain the Media Master. Users must have local rights to their workstation in order for the Java plugin to install properly. In addition, the user might have to restart the browser for the newly installed plugin to load. If users choose not to install the Java plugin, they see a message in place of the Media Master stating that support for "application/x-java-applet" is disabled, and pages containing the Media Master pop up one or more alert messages.
Because the Media Master is a Java Applet, and because all Internet Explorer plugins are wrapped into an ActiveX control, users must configure their browsers to download and run ActiveX controls to support automatic plugin installation and to ensure that the Media Master works correctly.
Mozilla Firefox
Mozilla Firefox users are prompted to open a download site to obtain the Java plugin installer the first time that they browse to a Cisco Personal Communications Assistant (PCA) page that should contain the Media Master. After the desired version is downloaded and installed, users may have to sign out of the Cisco PCA, and close and restart the browser software for the plugin to load properly.
For users who use Mozilla Firefox on Red Hat Linux workstations, the J2SE software uses the Advanced Linux Sound Architecture (ALSA) driver to access system sound devices and control playback and recording functionality. Depending on the sound card, playback and recording capabilities may be limited.