TIMG Integration Guide for Cisco Unity Connection Release 10.x
Settings for TIMG Firmware Version 5.x
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Table of Contents

Settings for TIMG Firmware Version 5.x

TIMG Settings for a Serial Integration (Firmware Version 5.x)

TIMG Settings for an In-Band Integration (Firmware Version 5.x)

Settings for TIMG Firmware Version 5.x

The following sections provide the TIMG settings when firmware version 5.x is installed on the TIMG units:


Note You must upgrade your TIMG units to the most recent version that is available at http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm. For instructions on downloading and installing the most recent TIMG firmware, see the chapter for your phone system integration in this guide.


TIMG Settings for a Serial Integration (Firmware Version 5.x)

To Set Up the TIMG Units for a Serial Integration


Step 1 On a Windows workstation, sign in to a TIMG unit.

Step 2 On the Configure menu, select IP .

Step 3 On the IP page, enter the following settings for LAN1.

 

Table 11-1 IP Page Settings for LAN1

Field
Setting

Client IP Address

Enter the new IP address that you want to use for the TIMG unit.

(This is the IP address that you enter in UTIM when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the TIMG units use.

BOOTP Enabled

If you are using DHCP, select Yes .

If you are not using DHCP, select No .

Step 4 Select Apply Changes .

Step 5 On the Configure menu, select System .

Step 6 On the System page, enter the following settings.

 

Table 11-2 System Page Settings for the System and Telephony Groups

Field
Setting

Operating Mode

Select SIP .

PCM Coding

Select uLaw .

Step 7 Determine which serial port on the TIMG unit you use to connect the data link serial cable from the phone system, then enter the following settings in the applicable group.

 

Table 11-3 System Page Settings for Serial Port Groups

Field
Setting

Serial Port Baud Rate

Select the setting that is configured on the phone system.

The default setting is 9600.

Serial Port Parity

Select the setting that is configured on the phone system.

The default setting is None.

Serial Port Data Bits

Select the setting that is configured on the phone system.

The default setting is 8.

Serial Port Stop Bits

Select the setting that is configured on the phone system.

The default setting is 1.

Step 8 Select Apply Changes .

Step 9 On the Configure menu, select Gateway .

Step 10 On the Gateway page, select the Gateway Routing tab.

Step 11 On the Gateway Routing tab, Unity Connection without a cluster, skip to Step 12. If Unity Connection has a cluster configured, do the following substeps:

a. In the Fault Tolerance Enabled field, select Yes .

b. In the Load Balancing Enabled field, select No .

Step 12 Under VoIP Endpoint ID, enter the following settings.

 

Table 11-4 Gateway Routing Tab Settings

Field
Setting

VoIP Endpoint ID:
1

(Unity Connection without a cluster) Enter the server name of the Unity Connection server.

(Unity Connection with a cluster configured) Enter the server name of the subscriber server.

VoIP Endpoint ID:
2

(Unity Connection without a cluster) Enter the server name of the Unity Connection server.

(Unity Connection with a cluster configured) Enter the server name of the publisher server.

Step 13 Select Apply Changes .

Step 14 On the Gateway page, select the Gateway Advanced tab.

Step 15 On the Gateway Advanced tab, enter the following settings.

 

Table 11-5 Gateway Advanced Tab Settings

Field
Settings
Advanced Call Routing

Call Connect Mode

Select OnAnswer .

Send DNIS to VoIP Endpoint

Select No .

Destination for Unroutable IP Calls

Leave this field blank.

Destination for Unroutable PBX Calls

Leave this field blank.

Monitor Call Connections

Select No .

Telephony

Minimum Call Party Delay

Enter 500 .

Maximum Call Party Delay

Enter 2000 .

Dial Digit on Time

Enter 100 .

Dial Inter-Digit Time

Enter 100 .

Dial Pause Time

Enter 2000 .

Turn MWI On FAC

Leave this field blank.

Turn MWI Off FAC

Leave this field blank.

Dial Send Key

Select None .

Outbound Call Connect Timeout

Enter 10000 .

Wait for Ringback/Connect on Blind Transfer

Select Yes .

Hunt Group Extension

Enter the pilot number for the Unity Connection voice messaging ports.

Audio

Audio Compression

Select the preferred codec for audio compression:

  • G.711
  • G.729AB

RTP Digit Relay Mode

Select RFC2833 .

Signaling Digit Relay Mode

Select Off .

Voice Activity Detection

Select On .

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10

Caution Failure to use the correct setting results in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2

Caution Failure to use the correct setting results in recorded messages containing nothing but silence.

Quality of Service

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Traps and Alarms

E-mail Alarms Enabled

Select No .

SNMP Traps Enabled

Select No .

HTTP Server Enabled

Select Yes .

HTTPs Server Enabled

Select No .

Step 16 Select Apply Changes .

Step 17 On the Gateway page, select the Gateway Capabilities tab.

Step 18 Enter the following settings for all ports that are used by voice messaging ports on Unity Connection.

 

Table 11-6 Gateway Capabilities Tab Settings

Field
Setting

Telephony Port Capability

Select Both .

Telephony Port Enabled

For ports that are used by voice messaging ports on Unity Connection, select Yes .

For ports that are not used, select No .

Step 19 Select Apply Changes .

Step 20 On the Configure menu, select T1E1 .

Step 21 On the T1E1 page, select the T1/E1 Mode tab.

Step 22 On the T1/E1 Mode tab, enter the following settings.

 

Table 11-7 T1/E1 Mode Tab Settings

Field
Setting

Line Mode

Select T1 .

Signaling Mode

Select CAS .

Interface Mode

Select Terminal .

Step 23 Select Apply Changes .

Step 24 Select the T1-CAS Protocol tab.

Step 25 On the T1-CAS Protocol tab, enter the following settings.

 

Table 11-8 T1-CAS Protocol Tab Settings

Field
Setting

T1 CAS Protocol

Enter the setting that matches the phone system programming.

Line Encoding

Enter the setting that matches the phone system programming.

Framing

Enter the setting that matches the phone system programming.

Selects Transmit Pulse Waveform

Enter the setting that matches the phone system programming.

Flash Hook

Enter the setting that matches the phone system programming.

Consult Call Dialtone Drop Code

Enter the setting that matches the phone system programming.

Consult Call Proceeding Drop Code

Enter the setting that matches the phone system programming.

Consult Call Busy Drop Code

Enter the setting that matches the phone system programming.

Consult Call Error Drop Code

Enter the setting that matches the phone system programming.

Consult Call Connected Drop Code

Enter the setting that matches the phone system programming.

Consult Call Disconnected Drop Code

Enter the setting that matches the phone system programming.

MWI confirmation Tone

Select No .

CPID Type

Select TypeII_CPID .

Initial Wait for Inband CPID

Enter 100 .

Inband CPID Complete Timeout

Enter 300 .

Step 26 Select Apply Changes .

Step 27 On the Configure menu, select Serial Protocol .

Step 28 On the Serial Protocol page, enter the following settings.

 

Table 11-9 Serial Protocol Page Settings

Field
Setting

Serial Mode (Master/Slave)

Select the applicable setting:

  • Master —Select this setting when this TIMG unit is connected to the data link serial cable from the phone system. There can be only one master TIMG unit in a phone system integration.
  • Slave —Select this setting when this TIMG unit is not connected to the data link serial cable from the phone system. There can be multiple slave TIMG units in a phone system integration.

Serial Interface Protocol

Select the serial protocol that your phone system uses:

  • SMDI
  • MCI
  • MD-110

MWI Response Timeout

Enter 2000 .

IP Address of Serial Server

If the TIMG unit is the master, leave this field blank.

If the TIMG unit is a slave, enter the IP address of the master TIMG unit (the TIMG unit that is connected to the data link serial cable from the phone system).

Serial Cpid Expiration

Enter 5000 .

Logical Extension Number

If the TIMG unit is the master, leave this field blank.

If the TIMG unit is a slave, enter the IP address of the master TIMG unit (the TIMG unit that is connected to the data link serial cable from the phone system).

Step 29 Select Apply Changes .

Step 30 On the Configure menu, select SIP .

Step 31 On the SIP page, enter the following settings.

 

Table 11-10 SIP Page Settings

Field
Setting

Host and Domain Name

Enter the domain name of the TIMG unit.

Transport Type

Select UDP .

Call as Domain Name

Select No .

SIPS URI Scheme Enabled

Select No .

Invite Expiration

Enter 120 .

DNS Server Address

Enter the IP address of the DNS server.

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060 .

Registration Expiration

Enter 3600 .

UDP/TCP Transports Enabled

Select Yes .

TCP/UDP Server Port

Enter 5060 .

Primary Proxy Server Address

Leave this field blank.

Primary Proxy Server Port

Not applicable. Leave the default setting.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10 .

T1 Time

Enter 500 .

T2 Time

Enter 4000 .

T4 Time

Enter 5000 .

Step 32 Select Apply Changes .

Step 33 On the Configure menu, select Tones .

Step 34 On the Tones page, select the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones do not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 35 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 36 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 37 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 36c. from the third phone.

Step 38 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 39 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 38a.

Step 40 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 41 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 40a.

Step 42 Select Learn .

Step 43 When the process is complete, check the check box for each newly learned tone and select Apply .

Step 44 Hang up the phones that you used in Step 36.

Step 45 If the TIMG unit is connected to a Nortel SL-100 phone system, do the following substeps to learn the stutter dial tone. Otherwise, continue to Step 46.

a. On the Tones page, on the Learn tab, for the Dialtone event, confirm that the Acquire Tone check box is checked and enter ! in the Destination Address field.

b. Uncheck the Acquire Tone check boxes for all other tones.

c. Select Learn .

d. When the process is complete, check the check box for each newly learned tone and select Apply .

Step 46 On the Configure menu, select Restart .

Step 47 On the Restart page, select Restart Unit Now .

Step 48 When the TIMG unit has restarted, in the View menu, select Refresh .

Step 49 Repeat Step 1 through Step 48 on all remaining TIMG units.


 

TIMG Settings for an In-Band Integration (Firmware Version 5.x)

To Set Up the TIMG Units for an In-Band Integration


Step 1 On a Windows workstation, sign in to a TIMG unit.

Step 2 On the Configure menu, select IP .

Step 3 On the IP page, enter the following settings for LAN1.

 

Table 11-11 IP Page Settings for LAN1

Field
Setting

Client IP Address

Enter the new IP address that you want to use for the TIMG unit.

(This is the IP address that you enter in UTIM when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the TIMG units use.

BOOTP Enabled

If you are using DHCP, select Yes .

If you are not using DHCP, select No .

Step 4 Select Apply Changes .

Step 5 On the Configure menu, select System .

Step 6 On the System page, enter the following settings.

 

Table 11-12 System Page Settings for the System and Telephony Groups

Field
Setting

Operating Mode

Select SIP .

PCM Coding

Select uLaw .

Step 7 Select Apply Changes .

Step 8 On the Configure menu, select Gateway .

Step 9 On the Gateway page, select the Gateway Routing tab.

Step 10 On the Gateway Routing tab, Unity Connection without a cluster, skip to Step 11. If Unity Connection has a cluster configured, do the following substeps:

a. In the Fault Tolerance Enabled field, select Yes .

b. In the Load Balancing Enabled field, select No .

Step 11 Under VoIP Endpoint ID, enter the following settings.

 

Table 11-13 Gateway Routing Tab Settings

Field
Setting

VoIP Endpoint ID:
1

(Unity Connection without a cluster) Enter the server name of the Unity Connection server.

(Unity Connection with a cluster configured) Enter the server name of the subscriber server.

VoIP Endpoint ID:
2

(Unity Connection without a cluster) Enter the server name of the Unity Connection server.

(Unity Connection with a cluster configured) Enter the server name of the publisher server.

Step 12 Select Apply Changes .

Step 13 On the Gateway page, select the Gateway Advanced tab.

Step 14 On the Gateway Advanced tab, enter the following settings.

 

Table 11-14 Gateway Advanced Tab Settings

Field
Settings
Advanced Call Routing

Call Connect Mode

Select OnAnswer .

Send DNIS to VoIP Endpoint

Select No .

Destination for Unroutable IP Calls

Leave this field blank.

Destination for Unroutable PBX Calls

Leave this field blank.

Monitor Call Connections

Select No .

Telephony

Minimum Call Party Delay

Enter 500 .

Maximum Call Party Delay

Enter 2000 .

Dial Digit on Time

Enter 100 .

Dial Inter-Digit Time

Enter 100 .

Dial Pause Time

Enter 2000 .

Turn MWI On FAC

Enter the code that the phone system uses to turn MWIs on.

Turn MWI Off FAC

Enter the code that the phone system uses to turn MWIs off.

Dial Send Key

Select None .

Outbound Call Connect Timeout

Enter 10000 .

Wait for Ringback/Connect on Blind Transfer

Select Yes .

Hunt Group Extension

Enter the pilot number for the Unity Connection voice messaging ports.

Audio

Audio Compression

Select the preferred codec for audio compression:

  • G.711
  • G.729AB

RTP Digit Relay Mode

Select RFC2833 .

Signaling Digit Relay Mode

Select Off .

Voice Activity Detection

Select On .

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10

Caution Failure to use the correct setting results in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2

Caution Failure to use the correct setting results in recorded messages containing nothing but silence.

Quality of Service

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Traps and Alarms

E-mail Alarms Enabled

Select No .

SNMP Traps Enabled

Select No .

HTTP Server Enabled

Select Yes .

HTTPs Server Enabled

Select No .

Step 15 Select Apply Changes .

Step 16 On the Gateway page, select the Gateway Capabilities tab.

Step 17 Enter the following settings for all ports that are used by voice messaging ports on Unity Connection.

 

Table 11-15 Gateway Capabilities Tab Settings

Field
Setting

Telephony Port Capability

Select Both .

Telephony Port Enabled

For ports that are used by voice messaging ports on Unity Connection, select Yes .

For ports that are not used, select No .

Step 18 Select Apply Changes .

Step 19 On the Configure menu, select T1E1 .

Step 20 On the T1E1 page, select the T1/E1 Mode tab.

Step 21 On the T1/E1 Mode tab, enter the following settings.

 

Table 11-16 T1/E1 Mode Tab Settings

Field
Setting

Line Mode

Select T1 .

Signaling Mode

Select CAS .

Interface Mode

Select Terminal .

Step 22 Select Apply Changes .

Step 23 Select the T1-CAS Protocol tab.

Step 24 On the T1-CAS Protocol tab, enter the following settings.

 

Table 11-17 T1-CAS Protocol Tab Settings

Field
Setting

T1 CAS Protocol

Select Loop_Start .

Line Encoding

Select B8ZS .

Framing

Select EFS .

Selects Transmit Pulse Waveform

Select Short_Haul_110ft .

Flash Hook

Enter 550 .

Consult Call Dialtone Drop Code

Enter !! .

Consult Call Proceeding Drop Code

Enter !! .

Consult Call Busy Drop Code

Enter ! .

Consult Call Error Drop Code

Enter !! .

Consult Call Connected Drop Code

Enter ,,,, .

Consult Call Disconnected Drop Code

Enter ! .

MWI confirmation Tone

Select No .

CPID Type

Select TypeII_CPID .

Initial Wait for Inband CPID

Enter 5000 .

Inband CPID Complete Timeout

Enter 500 .

Step 25 Select Apply Changes .

Step 26 On the Configure menu, select SIP .

Step 27 On the SIP page, enter the following settings.

 

Table 11-18 SIP Page Settings

Field
Setting

Host and Domain Name

Enter the domain name of the TIMG unit.

Transport Type

Select UDP .

Call as Domain Name

Select No .

SIPS URI Scheme Enabled

Select No .

Invite Expiration

Enter 120 .

DNS Server Address

Enter the IP address of the DNS server.

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060 .

Registration Expiration

Enter 3600 .

UDP/TCP Transports Enabled

Select Yes .

TCP/UDP Server Port

Enter 5060 .

Primary Proxy Server Address

Leave this field blank.

Primary Proxy Server Port

Not applicable. Leave the default setting.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10 .

T1 Time

Enter 500 .

T2 Time

Enter 4000 .

T4 Time

Enter 5000 .

Step 28 Select Apply Changes .

Step 29 On the Configure menu, select Tones .

Step 30 On the Tones page, select the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones do not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 31 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 32 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 33 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 32c. from the third phone.

Step 34 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 35 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 34a.

Step 36 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 37 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 36a.

Step 38 Select Learn .

Step 39 When the process is complete, check the check box for each newly learned tone and select Apply .

Step 40 Hang up the phones that you used in Step 32.

Step 41 On the Configure menu, select Import/Export .

Step 42 On the Import/Export page, under Export Settings, select Export Settings .

Step 43 In the File Download dialog box, select Save .

Step 44 In the Save As dialog box, browse to the Windows workstation that has access to the TIMG units, browse to a directory where you want to save the file, and select Save .

Step 45 In the Download Complete dialog box, select Open . Notepad opens the file Config.ini that you saved.

Step 46 Locate the line with the following parameter:

telautoanswer
 

Step 47 Confirm that the value of the parameter is no so that the line reads as follows:

telautoanswer = no
 

Step 48 Locate the line with the following parameter:

telFacCDropProc
 

Step 49 Confirm that the value of the parameter is !! so that the line reads as follows:

telFacCDropProc = !!
 

Caution The telFacCDropProc parameter must be set to !!. If the telFacCDropProc parameter is set to 1, supervised transfers fail, and the caller hear the called party standard greeting two times.

Step 50 Save the file, and exit Notepad.

Step 51 On the Configure menu of the TIMG unit, select Import/Export .

Step 52 On the Import/Export page, under Import Settings, select Browse .

Step 53 In the Choose File dialog box, browse to the file Config.ini that you saved.

Step 54 Select Config.ini , and select Open .

Step 55 On the Import/Export page, select Import Settings .

Step 56 When prompted to restart the TIMG unit, select OK .

Step 57 When the TIMG unit has restarted, in the View menu, select Refresh .

Step 58 Repeat Step 1 through Step 57 on all remaining TIMG units.