TIMG Integration Guide for Cisco Unity Connection Release 10.x
Application Note for the Nortel SL-100 TIMG Integration
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Table of Contents

Application Note for the Nortel SL-100 TIMG Integration

Network Topology

Requirements

Programming Nortel SL-100 Phone System for TIMG Integration

Configuring the RS-232 Serial Cable

Application Note for the Nortel SL-100 TIMG Integration

This is an application note for programming the Nortel SL-100 phone system for a serial SMDI integration with Cisco Unity Connection using TIMG units. For instructions on setting up the TIMG units (media gateways) and creating the integration in Unity Connection, see the “Setting Up a Serial (SMDI, MCI, or MD-110) TIMG Integration with Cisco Unity Connection” chapter.

This appendix contains the following sections:

Network Topology

Figure 10-1 shows the required connections for a serial SMDI integration using TIMG units.

Figure 10-1 Connections for a Serial SMDI TIMG Integration

 

For more information about this integration, see the “Introduction” chapter.

Requirements

The phone system met the following requirements:

  • The Nortel SL-100 phone system.
  • Software version SE-06 or later.
  • Line Side T1 Card (NT5D11 or equivalent) to terminate the T1 line.

Programming Nortel SL-100 Phone System for TIMG Integration

The following programming instructions are provided as an example. The specific programming for your phone system may vary depending on its configuration.


Caution In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Perform Message Notification, do not send calls to it.

Example of Programming for the Nortel SL-100 Phone System in a TIMG Integration

1. On the MAP terminal, enter table mpc and press Enter .

2. Enter add and press Enter .

3. On Table MPC, enter the following settings.

 

Table 10-1 Settings for Table MPC

Field
Setting

MPCNO

Enter the MPC number used for SMDI.

MPCIOC

Enter the number associated with the MPC (SMDI) card.

IOCCCT

Enter the slot position on the IOC shelf multiplied by 4, from 0 to 32.

EQ

Enter the NT product engineering code for the MPC card in the format 1X89zz or FX30zz, where zz are the two letters at the end of the product code.

DLDFILE

In the format MPCAxxyy, enter the name of the 8-character download file for SMDI and MPCA.

4. Enter table mpclink and press Enter .

5. Enter add and press Enter .

6. On Table MPCLINK, enter the following settings.

 

Table 10-2 Settings for Table MPCLINK

Field
Subfield
Setting

LINKKEY

MPCNO

Enter the MPC number used for SMDI (the same number entered in Table MPC).

LINKNO

Enter the MPC link number for SMDI application with ASYNC protocol.

LINKALM

 

Enter Y to activate the MPCLINK alarm for system busy (SYSB) MPC links. Enter N if you do not want to activate the MPCLINK alarm for system busy (SYSB) MPC links.

Note If you enter N, the system does not generate MPC908 (MPC link state transition) logs.

PROTOCOL

 

Enter ASYNC .

LINKNABL

 

Enter 765 .

PARM

 

Enter APLDEFN .

ADEFN

 

Enter SMDI .

PARM

 

Enter BAUDRATE .

RATE

 

Enter B9600 .

PARM

 

Enter PARITY .

PRTY

 

Enter EVEN .

PARM

 

The following are among the optional parameters: L1IDLY, L2IDLY, LNKDOWN. If you enter a parameter, you are then prompted to enter a value for it.

L1IDLY and L2IDLY timers can be used in offices with heavy SMDI/VMS traffic to shorten the amount of time the MPC can delay sending an MWI to the switch. (The default is 3 seconds.)

The LNKDOWN timer adjusts the length of time the switch takes to recognize LINK failure and sets the LINK to SYSB. (The default is 2 seconds.)

CHARBITS

 

Enter BIT7 .

7. Enter table sllnkdev and press Enter .

8. Enter add and press Enter .

9. On Table SLLNKDEV, enter the following settings.

 

Table 10-3 Settings for Table SLLNKDEV

Field
Setting

DEVNAME

Enter a unique device name.

DEVICE

Enter 1X89 .

MPCNO

Enter the value MPC number that was specified in Table MPC.

LINKNO

Enter the value for the MPC link number that was specified in Table MPCLINK.

XLATION

Enter NONE .

PROTOCOL

Enter NONE .

DIRECTION

Enter INOUTLK .

XFER

Enter SMDIDATA .

OPTION

Enter NUMOFDIGS .

NUMDIGS

The number of digits sent by the phone system to the voice messaging system through the SMDI link.

Note The entry value selected should match the dialing plan configured on the phone system.

OPTION

Enter CGNADDRDN .

OPTION

Enter $ .

10. Enter table ofrt and press Enter .

You use Table OFRT to set up a treatment for unanswered calls. The following example shows settings for routing unanswered calls back to the voice messaging system.

11. Enter add and press Enter .

12. On Table OFRT, enter the following settings.

 

Table 10-4 Settings for Table OFRT

Field
Setting

RTE

If the record is the first in the route list, enter the route reference number assigned to the route list. Otherwise, leave this field blank.

RTESEL

Enter the route selector.

SNPA

Enter the serving NPA (area code) of the DN.

TYPCALL

Enter the type of call:

  • DD
  • NP
  • OA

ORIGSCRE

Enter LCL (for local) or NLCL (for non-local).

REPLDIGS

Enter up to 11 replace digits.

CANCNORC

Enter Y or N to indicate whether to cancel normal change.

BILLCODE

Enter the billing code. If there is no billing number, enter N .

13. Enter table digcol and press Enter .

You use Table DIGCOL to set up the action that the line module must take with the first digit that is dialed.

14. Enter add and press Enter .

15. On Table DIGCOL, enter the following settings.

 

Table 10-5 Settings for Table DIGCOL

Field
Subfield
Setting

DGKEY

DATNAME

Enter the character assigned to the block of data in Table DIGCOL.

DIGIT

Enter a numeric value from 0–9, STAR (*), or OCT (#) to specify the digit that is applicable to the record.

DGDATA

DGCOLSEL

Enter COL for the collection of more digits.

COLDATA

TMODE

Enter S for short timing mode.

NUMDIGS

Number of digits. If the TMODE value is S, specify the number of digits for which short timing is required after the receipt of each digit. The number of digits specified, which does not include the initial digit, must be no greater than three for short timing.

16. Enter table ucdgroup and press Enter .

You use Table UCDGRP to set up the UCD group.


Note The UCD group must have a unique primary DN.


17. Enter add and press Enter .

18. On Table UCDGRP, enter the following settings.

 

Table 10-6 Settings for Table UCDGRP

Field
Setting

UCDNAME

This is the name of the UCD group. It can be up to 16 characters in length. The first eight characters must be unique.

ACD

Enter N .

CUSTGRP

Name of the customer group to which the UCD group belongs.

UCDRNGTH

Ringing threshold, in one-second intervals, after which an unanswered call to a UCD agent is forwarded to the route specified in the THROUT field. The range is 0–63.

TABNAME

Enter OFRT .

INDEX

Enter the number assigned to the route list in Table OFRT (1–1023).

TABNAME

Enter OFRT for the table to which translations are routed.

INDEX

Enter the number assigned to the route list in Table OFRT (1–1023).

PRIOPRO

Enter Maximum time, in seconds, a call can wait in a UCD group (0–255).

MAXPOS

Enter the maximum number of UCD agent positions that can be active at one time. This number should be the number of ports on the all TIMG units that are connected to the phone system.

DBG

Delayed billing. Enter Y if billing starts when the call is answered by a UCD agent. Enter N if billing starts when the caller receives a recorded announcement.

DEFPRIO

Enter 0 .

RLSCNT

Enter 0 .

MAXWAIT

Enter the maximum time, in seconds, that a call waits in the incoming call queue before being answered (0–1800).

MAXCQSIZ

Enter the maximum number of calls that can be in the incoming queue waiting for an idle channel (0–511).

OPTION

Enter UCD_SMDI .

SMDI_LINK

Enter the terminal designation defined in Table SLLNKDEV.

SMDI_
DESK_NO

Enter the message desk number (1–63). If you have more than one UCD group, one of them must be set to 63. The first UCD group on a data link should be set to 63. The second is set to 62, and so on.

Note If CRR (Call Request Retrieval) is used, all requests are made to the UCD group with SMDI_DSK_NO = 63.

19. Enter table dnroute and press Enter .

You use Table DNROUTE to set up the UCD group.


Note The UCD group must have a unique primary DN.


20. Enter add and press Enter .

21. On Table DNROUTE, enter the following settings.

 

Table 10-7 Settings for Table DNROUTE

Field
Subfield
Setting

DNNM

AREACODE

Enter the DN for the UCD group specified as the UCDGRP.

Note The UCD DN must be a dialable number from an agent on the phone system so that dialing plans and translation tables do not conflict.

OFCCODE

STNCODE

DN_SEL

 

Enter FEAT .

FEATURE

 

Enter UCD .

UCDGRP

 

Enter the value for the UCDNAME field that is defined in Table UCDGROUP.

DNTYPE

 

Enter PRIM .

TOLLPRIO

 

Enter 0 .

22. Enter table lninv and press Enter .

You use Table LNINV to assign card slots on the line or remote line module.

23. Enter add and press Enter .

24. On Table LNINV, enter the following settings.

 

Table 10-8 Settings for Table LNINV

Field
Setting

LEN

Enter the line equipment number of the card slot.

CARDCODE

Enter 5d11ae .

PADGRP

Enter the name of the appropriate pad group that appears in the PADDATA table.

STATUS

Enter WORKING .

GND

Enter Y .

BNV

Enter NL .

MNO

Enter Y .

CARDTYPE

Enter NIL .

25. Enter servord and press Enter .

You can add agents to the UCD group by entering the following inputs at the prompts.

 

Table 10-9 Inputs for Adding Agents to the UCD Group

Prompt
Input
Description

SO:

NEW

 

SONUMBER:

Press Enter .

When to invoke this service. Pressing Enter starts the service at the current date and time.

DN:

 

The Directory Number of the line. Use ten-digit DNs.

LCC_ACC:

IBN

The line class code of service.

GROUP:

 

The name of the IBN customer group to which the line belongs. For example, covm.

SUBGRP:

 

The subgroup number. For example, 0.

NCOS:

 

The network class of service. For example, 1.

SNPA:

 

The serving NPA (area code) of the DN.

LEN_OR_LT D:

 

The line equipment number of the line. For example, 4 0 1 0 (separated by spaces).

OPTION:

COD

The cut-off on disconnect.

OPTION:

UCD

Uniform call distribution.

OPTION:

DGT

Digitone.

OPTION:

3WC

Three-way calling.

OPTION:

CXR

Call Transfer.

CXFERTYP:

CTALL

Call Transfer Type. CTALL = transfer all calls.

CXRRCL:

N

Call Transfer Recall.

METHOD:

STD

Method of Call Transfer: Std = Std Call Transfer method.

OPTION:

SMDI

Simplified message desk interface.

LINENO:

 

The UCD terminal number. This is the line number associated with the SMDI channel. This parameter must be unique for each agent in the associated UCDGRP.

UCDGRP:

 

The UCDNAME from the UCDGRP table. This is the UCD group to which you are adding the agent.

AUTO_LOG:

Y

Autologon capability required.

OPTION:

$

The data you have entered appears.

 

Y

Enter Y .

26. Enter servord and press Enter .

You can add a pilot number (UCD group DN) for the ports on the TIMG units by entering the following inputs at the prompts.

 

Table 10-10 Inputs for Adding Agents to the UCD Group

Prompt
Input
Description

SO:

NEW

 

SONUMBER:

Press Enter .

When to invoke this service. Pressing Enter starts the service at the current date and time.

DN:

 

The directory number of the line. This is the DN that you enter in the SDN table.

LCC:

IBN

The line class code of service.

GROUP:

 

The name of the IBN customer group to which the line belongs.

SUBGRP:

 

The subgroup number.

NCOS:

 

The network class of service.

SNPA:

 

Serving NPA (area code) of the DN.

LEN:

 

Line equipment number of the line. For example, 4 0 1 0.

OPTION:

cfb

Call Forward Busy.

Note This input is optional.

CFBCNTL:

N

Normal assignment for CFB.

Note This input is optional.

CFBDN:

 

The primary UCD DN.

Note This input is optional.

OPTION:

CFF

Call Forward Fixed.

CFFDN:

 

The Primary UCD DN.

OPTION:

CFU

Call Forward Universal.

OVRDACR:

N

Override Automatic Callback.

OPTION:

$

The data you entered appears.

 

Y

Enter Y to confirm the data.

27. Connect a phone to the line.

28. Pick up the handset.

29. Dial the call forward activation code followed by the pilot number (UCD DN). For example, dial *80 5551234.


Note If you do not know this code, look it up in Table IBNXLA. The code is in the CFWP field.


30. Confirm that you hear the confirmation tone, which indicates that the line has been forwarded.


Note If the phone system is restarted, you must repeat Step 27. through Step 30. for each line DN that CFUs to the UCD group.


31. Enter table ibnxla and press Enter .

You use Table IBNXLA to set up and message waiting indicators (MWIs).

32. Enter add and press Enter .

33. On Table IBNXLA, enter the following settings.

 

Table 10-11 Settings for Table IBNXLA

Field
Subfield
Setting

KEY

XLANAME

Enter the name of the translator, 1–8 characters, for the MWI feature.

DGLIDX

Enter the access code for the MWI feature.

RESULT

TRSEL

Enter FEAT .

ACR

Enter N .

SMDR

Enter N .

FEATURE

Enter the following features:

CRA CRR CRDS CRDA UCDD UCDA CFWP CFWC

Configuring the RS-232 Serial Cable

This integration used a null modem cable. The pinout for a DB-9 terminal adaptor connector is below.

 

Table 10-12 Pinout for a DB-9 Connector

DB-9 Pin
Serial Port Pin Definition from the Phone System

1

Data Carrier Detect

2

Transmit Data (required)

3

Receive Data (required)

4

Data Terminal Ready

5

Signal Ground (required)

6

Data Set Ready

7

Clear to Send

8

Request to Send

9

Ring Indicator

The pinout for a 34-pin to DB-25 terminal adaptor connector is below.

 

Table 10-13 Pinout for a 35-Pin to DB-25 Connector

Pin for 34-Pin
Connector
Pin for DB-25 Connector
Serial Port Pin Definition from the Phone System

14

2

Transmit Data (required)

26

3

Receive Data (required)

23

4

Request to Send (required)

34

5

Clear to Send (required)

16

6

Data Set Ready (required)

11

7

Signal Ground (required)

31

8

Data Carrier Detect (required)

37

20

Data Terminal Ready (required)

16

17

Receive Clock

17

12

Secondary Data Carrier Detect

24

24

Secondary Clock Transmit External