Programming Nortel Meridian 1 PIMG Phone System Integration
If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.
The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.
Caution
In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.
To Program the Nortel Meridian 1 Phone System
Step 1 Assign extensions for the voice messaging ports.
Step 2 Confirm that the software on the phone system has the necessary following option packages using overlay 22:
- DDSP (Package 19, Digit Display Software)
- MWC (Package 46, Message Waiting Center)
If either of these options is missing, contact your sales representative.
Step 3 On overlay 11, set the following options to create the M2616 digital set emulation for the first port.
Table 10-1 Digital Set Emulation Options for the Second Port
|
|
REQ |
Enter NEW. |
TYPE |
Enter 2616. |
TN |
Enter 0 0 6 2. |
CUST |
Enter 0. |
CLS |
Enter ADD HFD CNDA HTA MWA. |
HUNT |
Enter the extension of the second port on the PIMG unit. |
KEY 00 SCR |
Enter the primary number for this PIMG unit. Enter any valid unused number. |
KEY 13 MIK |
|
KEY 14 MCK |
|
KEY 15 TRN |
|
Step 4 Set the following options to create the digital set emulation for the second port.
Table 10-2 Digital Set Emulation Options for the Second Port
|
|
REQ |
Enter NEW. |
TYPE |
Enter 2616. |
TN |
Enter 0 0 6 3. |
CUST |
Enter 0. |
CLS |
Enter ADD HFD CNDA HTA MWA. |
HUNT |
Enter the extension of the next port on the PIMG unit. |
KEY 00 SCR |
Enter the extension for this PIMG unit port. Enter any valid unused number. |
KEY 13 MIK |
|
KEY 14 MCK |
|
KEY 15 TRN |
|
Step 5 Repeat Step 4 for all remaining ports on the PIMG units.
Step 6 On overlay 95, set the following options to enable display of a four-letter code that represents why the call was forwarded.
Table 10-3 Calling Party Display Options
|
|
REQ |
Enter CHG. |
TYPE |
Enter CPND. |
CUST |
Enter the customer number. |
RESN |
Enter YES. |
CFWD |
Enter CFWD. |
CFNA |
Enter CFNA. |
HUNT |
Enter HUNT. |
XFER |
Enter T. |
AAA |
Enter A. |
Step 7 On each subscriber phone, program the phone to forward calls to the pilot number assigned to the voice messaging ports, based on one of the Unity Connection call transfer types shown in Table 10-4 .
Table 10-4 Call Transfer Types
|
|
Release transfer (blind transfer) |
Program the phone to forward calls to the pilot number when:
- The extension is busy
- The call is not answered
|
Supervised transfer |
Program the user station to forward calls to the pilot number only when the call is not answered (on the phone system, the number of rings before forwarding must be more than the number of rings to supervise the call). Confirm that call forwarding is disabled when the extension is busy. |
Step 8 Use Table 10-5 to determine the hunt method that you want to use, and do the applicable procedure.
Table 10-5 Hunt Methods for the Nortel Meridian 1 Phone System
|
|
Hunting Group
- Use for systems with up to 30 voice messaging ports.
- The search route calls to the next idle PIMG port in the group when a call encounters a busy port.
- When the search reaches a PIMG port that has been disabled or has lost its Unity Connection to the PIMG unit, the search stops at this port. The call rings until the caller hangs up.
|
See the To Set Up a Hunt Group for Up to 30 Ports. |
ACD Hunt Group
- Use for systems with more than 30 voice messaging ports.
- The search route calls to the next idle PIMG port in the group when a call encounters a busy port.
- When the search reaches a PIMG port that has been disabled or has lost its Unity Connection to the PIMG unit, the search stops at this port. The call rings until the caller hangs up.
|
See the To Set Up an ACD Hunt Group for More Than 30 Ports. |
Group Hunt Feature
- Use for systems with any number of voice messaging ports.
- Software option package 120 must be installed on the phone system.
- The search route calls to the next idle PIMG port in the group when a call encounters a busy port.
- When the search reaches a PIMG port that has been disabled or has lost its Unity Connection to the PIMG unit, the search continues to the next available port.
|
See the To Set Up an ACD Hunt Group for More Than 30 Ports. |
To Set Up a Hunt Group for Up to 30 Ports
See Table 10-5 for considerations about using this procedure.
Step 1 Set up the first voice messaging port as the pilot number of the hunt group.
Step 2 Set the first voice messaging port to hunt to the second voice messaging port.
Step 3 Set the second voice messaging port to hunt to the third, then continue up to the 30th.
Step 4 Set the 30th voice messaging port to hunt to the first voice messaging port. See the example in Table 10-6 .
Table 10-6 Example of a 30-Port Hunt Group
|
|
|
Port 1 |
HUNT |
Port 2 |
Port 2 |
HUNT |
Port 3 |
Port 3 |
HUNT |
Port 4 |
. . . |
HUNT |
<additional ports> |
Port 29 |
HUNT |
Port 30 |
Port 30 |
HUNT |
Port 1 |
To Set Up an ACD Hunt Group for More Than 30 Ports
See Table 10-5 for considerations about using this procedure.
Step 1 Set up ACD 1 as the pilot number of the hunt group.
Step 2 With the Night Call Forward Destination (NCFW) command, set ACD 1 to forward to the first voice messaging port.
Step 3 Set the first voice messaging port to hunt to the second, then continue up to the 30th.
Step 4 Set the 30th voice messaging port to hunt to ACD 2.
Step 5 With the NCFW command, set ACD 2 to forward to the 31st voice messaging port.
Step 6 Set the 31st voice messaging port to hunt to the 32nd, and so on.
Step 7 Continue creating 30-port hunt groups in this manner until the last voice messaging port.
Step 8 Set the last voice messaging port to hunt to ACD 1. See the example in Table 10-7 .
Table 10-7 Example of a 72-Port ACD Hunt Group
|
|
|
ACD 1 (pilot number) |
NCFW |
Port 1 |
Port 1 |
HUNT |
Port 2 |
Port 2 |
HUNT |
Port 3 |
<additional ports> |
|
<additional ports> |
Port 29 |
HUNT |
Port 30 |
Port 30 |
HUNT |
ACD 2 |
ACD 2 |
NCFW |
Port 31 |
Port 31 |
HUNT |
Port 32 |
<additional ports> |
|
<additional ports> |
Port 59 |
HUNT |
Port 60 |
Port 60 |
HUNT |
ACD 3 |
ACD 3 |
NCFW |
Port 61 |
Port 61 |
HUNT |
Port 62 |
<additional ports> |
|
<additional ports> |
Port 71 |
HUNT |
Port 72 |
Port 72 |
HUNT |
ACD 1 |
To Set Up the Group Hunt Feature
See Table 10-5 for considerations about using this procedure.
Step 1 In LD 22, verify that software package 120 is equipped.
Table 10-8 Entries for LD 22
|
|
REQ: |
Enter PRT to start a print request. |
TYPE: |
Enter PKG to print the list of equipped packages. |
Step 2 In LD 18, create a Group Hunt list number.
Table 10-9 Entries for LD 18
|
|
REQ: |
Enter NEW. |
TYPE: |
Enter GHT. |
LSNO: |
Enter the list number for the Group Hunt list. For example, enter 1. |
CUST: |
Enter the customer number as defined in LD 15. |
DNSZ: |
Enter the maximum length of DN allowed for Group Hunt list. |
SIZE: |
Enter the maximum number of DNs in the Group Hunt list. |
WRT: |
Enter YES to write the information to the data store. |
STOR: |
Press Enter. |
Step 3 In LD 57, define the Pilot DN (PLDN) and associate it with the number for the Group Hunt list.
Table 10-10 Entries for LD 57
|
|
REQ: |
Enter CHG. |
TYPE: |
Enter FFC. |
CUST: |
Enter the customer number as defined in LD 15. |
FFCT: |
Press Enter. |
CODE: |
Enter PLDN for the Pilot DN. |
PLDN: |
Enter the DN that is the pilot for the Group Hunt list. |
USE: |
Enter GPHT. |
LSNO: |
Enter the Group Hunt list number that you created in LD 18. |
HTYP: |
Do one of the following:
- If you want linear hunting, enter LIN.
- If you want round robin hunting, enter RRB.
|
CFWI: |
Do one of the following:
- If you want Group Hunting to skip idle stations with Call Forward All Calls active, enter NO.
- If you want Group Hunting to terminate on idle stations with Call Forward All Calls active, enter YES.
|
MQUE: |
Do one of the following to configure the maximum number of calls allowed in the Pilot DN queue:
- If you want to no calls in the queue, enter 0.
- If you want only one call in the queue at a time, enter 1.
- If you want no limit on the number of calls in the queue, enter ALL.
- If you want the number of calls in the queue to be less than or equal to the number of active members of the Group Hunt list, enter ACTM.
|
Step 4 In LD 18, modify the Group Hunt list number.
Table 10-11 Entries for LD 18
|
|
REQ: |
Enter CHG. |
TYPE: |
Enter GHT. |
LSNO: |
Enter the list number for the Group Hunt list that you created in Step 2. For example, enter 1. |
SIZE: |
Enter the maximum number of DNs in the Group Hunt list. |
WRT: |
Enter YES to write the information to the data store. |
STOR: |
Enter the first DN in the Group Hunt list in the following format:
For example, enter 00 2216. |
WRT: |
Enter YES to write the information to the data store. |
STOR: |
Enter the second DN in the Group Hunt list in the following format:
For example, enter 01 2217. |
WRT: |
Enter YES to write the information to the data store. |
STOR: |
Enter the third DN in the Group Hunt list in the following format:
For example, enter 02 2218. |
. . . |
Add more DNs in the Group Hunt list. |
WRT: |
Enter YES to write the information to the data store. |
STOR: |
Enter the last DN in the Group Hunt list in the following format:
For example, enter 07 2223. |
Step 5 In LD 11, enter a Group Hunt Pilot DN (PLDN) for each DN in the Group Hunt list that connects to a PIMG port.
Table 10-12 Entries for LD 11
|
|
REQ: |
Enter CHG. |
TYPE: |
Enter the first DN in the Group Hunt list. For example, enter 2616. |
TN: |
Enter 1 0 0 7. |
ECHG: |
Enter YES. |
Enter FDN <extension> for the PLDN that you configured in Step 3. |
Enter HUNT <extension> for the PLDN that you configured in Step 3. |
If applicable, enter EHT <extension> for the PLDN that you configured in Step 3. |
If applicable, enter EFD <extension> for the PLDN that you configured in Step 3. |
Step 6 Repeat Step 5 for all remaining DNs in the Group Hunt list.
Setting Up Digital PIMG Units
Do the following procedures to set up the digital PIMG units that are connected to the Nortel Meridian 1 phone system.
These procedures require that the following tasks have already been completed:
- The phone system is connected to the PIMG units using digital lines.
- The PIMG units are ready to be connected to the LAN or WAN.
- The PIMG units are connected to a power source.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.
To Download the PIMG Firmware Update Files for Digital PIMG Units
Step 1 On a Windows workstation that have access to the PIMG units, go to the following link:
http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.
Note To access the software download page, you must be signed in to Cisco.com as a registered user.
This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.
Step 2 In the tree control on the Downloads Home page, expand Unified Communications> Unified Communications Applications > Messaging > Cisco Unity and select Cisco Unity Telephony Integration.
Step 3 On the Log In page, enter your username and password, then select Log In.
Step 4 On the Select a Release page, under Latest Releases, select the most recent release.
Step 5 In the right column, select the version of the firmware for digital PIMG units.
Caution Do not use versions 6.0 or 6.0 SU1 of the firmware. Otherwise, MWIs may not function correctly.
Step 6 On the Download Image page, select Download.
Step 7 On the Supporting Document(s) page, select Agree.
Step 8 In the File Download dialog box, select Save.
Step 9 In the Save As dialog box, browse to the Windows workstation that have access the PIMG units, browse to a directory where you want to save the file, and select Save.
Step 10 In the Download Complete dialog box, select Open. The window for extracting the PIMG firmware update files appears and select Extract.
Step 11 In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract.
Step 12 Close the window for the extracting application.
Revised May 4, 2010
To Set Up the Digital PIMG Units (Firmware Version 6.x)
Step 1 On the Windows workstation, add a temporary route to enable access to the PIMG units.
a. On the Windows Start menu, select Run.
b. Enter cmd, and press Enter. The Command Prompt window appears.
c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter “route add 10.12.13.74<space>198.1.3.25” in the Command Prompt window.
d. Close the Command Prompt window.
Step 2 Connect a PIMG unit to the network.
Step 3 In the web browser, go to http://10.12.13.74.
Step 4 To sign in, enter the following case-sensitive settings.
Table 10-13 Sign-in Settings
|
|
Username |
Enter admin. |
Password |
Enter IpodAdmin. |
Step 5 Select OK.
Step 6 On the System menu, select Upgrade.
Step 7 On the Upgrade page, select Browse.
Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files.
Step 9 Select Ami<xx>.app (where <xx> is multiple digits), and select Open.
Step 10 On the Upgrade page, select Install File.
Step 11 After the file is installed, a message prompting you to restart the PIMG unit appears. Select Cancel.
Caution Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly.
Step 12 Repeat Step 6 through Step 11 for each of the following files:
- Ami_<xx>.fsh
- Run<xx>FskEcho.dsp
- iNim<xx>.ibt
- iNim<xx>.ilc
- iNim<xx>.iap
Step 13 On the Configuration menu, select Import/Export.
Step 14 On the Import/Export page, select Browse.
Step 15 In the Choose File dialog box, browse to the file DNI_Cfg_Generic.ini.
Step 16 Select DNI_Cfg_Generic.ini, and select Open.
Step 17 On the Import/Export page, select Import File.
Step 18 After the file is imported, a message prompting you to restart the PIMG unit appears. Select OK.
Step 19 In the web browser, go to http://10.12.13.74.
Step 20 To sign in, enter the following case-sensitive settings.
Table 10-14 Sign-in Settings
|
|
Username |
Enter admin. |
Password |
Enter IpodAdmin. |
Step 21 Select OK.
Step 22 Do the following substeps to configure an RTP port range of 16384 to 32767 and to configure updating the calling number.
Caution You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Unity Connection cannot answer calls and callers hear ringing or silence.
Note The default RTP port range for PIMG units is 49000 to 50000. Some Unity Connection configurations require a different RTP port range.
a. On the Configuration menu, select Import/Export.
b. On the Import/Export page, under Export Settings, select Export All Settings.
c. In the File Download dialog box, select Save.
d. In the Save As dialog box, browse to the Windows workstation that has access to the PIMG units, browse to a directory where you want to save the file, and select Save.
e. In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved.
f. Locate the line with the following parameter:
gwInformUpdatedCallingNumber = no
g. Change the value of the parameter to “yes” so that the line reads as follows:
gwInformUpdatedCallingNumber = yes
h. Locate the line with the following parameter:
i. Change the value of the parameter to 16384 so that the line reads as follows:
j. Locate the line with the following parameter:
k. Change the value of the parameter to 32767 so that the line reads as follows:
l. Save the file, and exit Notepad.
m. On the Configuration menu of the PIMG unit, select Import/Export.
n. On the Import/Export page, under Browse for Import File, select Browse.
o. In the Choose File dialog box, browse to the file Config.ini that you saved.
p. Select Config.ini, and select Open.
q. On the Import/Export page, select Import File.
r. When prompted to restart the PIMG unit, select OK.
s. When the PIMG unit has restarted, in the web browser, go to http://10.12.13.74.
t. To sign in, enter the following case-sensitive settings.
Table 10-15 Sign-in Settings
|
|
Username |
Enter admin. |
Password |
Enter IpodAdmin. |
u. Select OK.
Step 23 On the System menu, select Password.
Step 24 On the Change Password page, enter the following settings.
Table 10-16 Change Password Page Settings
|
|
Old Password |
Enter IpodAdmin. (This setting is case sensitive.) |
New Password |
Enter your new password. (This setting is case sensitive.) |
Confirm Password |
Enter your new password. (This setting is case sensitive.) |
Step 25 Select Change.
Step 26 On the Configuration menu, select Routing Table.
Step 27 On the Routing Table page, under Router Configuration, select VoIP Host Groups.
Step 28 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
Table 10-17 First VoIP Host Group Settings
|
|
Name |
Accept the default or enter another descriptive name of the VoIP host group. |
Load-Balanced |
( Unity Connection without a cluster) Select False. ( Unity Connection with a cluster configured) Select False. |
Fault-Tolerant |
( Unity Connection without a cluster) Select False. ( Unity Connection with a cluster configured) Select True. |
Step 29 For Unity Connection without a cluster, under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060.
For Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Step 30 For Unity Connection without a cluster, continue to Step 32. For Unity Connection with a cluster configured, select Add Host.
Step 31 In the second field, enter the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
Caution Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, the Unity Connection cluster may not function correctly.
Step 32 Select Submit.
Step 33 Under Router Configuration, select TDM Trunk Groups.
Step 34 Under TDM Trunk Groups, select Add Trunk Group.
Step 35 Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.
Table 10-18 First TDM Trunk Group Settings (Inbound Calls)
|
|
Name |
Enter Inbound_PBX_Calls or another unique name. This TDM trunk group handles all incoming calls from the phone system. |
Selection Direction |
Select Ascending. |
Selection Mode |
Select Linear. |
Port/Channel Content |
Enter the numbers of the PIMG ports that handles inbound calls. For example, enter “*” for all PIMG ports, or enter “1-6” for the first six PIMG ports. |
Step 36 Under TDM Trunk Groups, select Add Trunk Group.
Step 37 Enter the following settings for the second TDM trunk group.
Table 10-19 Second TDM Trunk Group Settings (MWIs)
|
|
Name |
Enter MWIs or another unique name. This TDM trunk group handles outbound MWI calls (where applicable). |
Selection Direction |
Select Ascending. |
Selection Mode |
Select Cyclic. |
Port/Channel Content |
Enter the numbers of the PIMG ports that dial out MWIs. For example, enter “*” for all PIMG ports, or enter “7,8” for the last two PIMG ports. |
Step 38 Under TDM Trunk Groups, select Add Trunk Group.
Step 39 Enter the following settings for the third TDM trunk group.
Table 10-20 Third TDM Trunk Group Settings (Outbound Calls)
|
|
Name |
Enter Outbound_PBX_Calls or another unique name. This TDM trunk group handles all outbound calls from Unity Connection. |
Selection Direction |
Select Descending. |
Selection Mode |
Select Linear. |
Port/Channel Content |
Enter * for all channels in all ports. Enter the numbers of the PIMG ports that handle outbound (dialout) calls. For example, enter “*” for all PIMG ports, or enter “7,8” for the last two PIMG ports. |
Step 40 Select Submit.
Step 41 Under Router Configuration, select Inbound VoIP Rules.
Step 42 Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule.
Step 43 Select Add Rule.
Step 44 Under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.
Table 10-21 First New Inbound VoIP Rule Settings (MWIs)
|
|
Enable |
Check this check box. |
Rule Label |
Enter MWI_Calls or another name. This inbound VoIP rule handles all MWI calls from Unity Connection. |
Request Type |
Select Message. |
Originating VoIP Host Address |
Enter *. |
Step 45 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 44 must be selected. Otherwise, any changes you make apply to another inbound VoIP rule.
Table 10-22 Inbound VoIP Request Matching Settings
|
|
Calling Number |
Enter *. |
Calling Name |
Enter *. |
Called Number |
Enter *. |
Called Name |
Enter *. |
Redirect Number |
Enter *. |
Redirect Name |
Enter *. |
Step 46 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 44 must be selected. Otherwise, any changes you make apply to another rule.
Table 10-23 Outbound Routes Settings
|
|
Device Selection |
Outbound Destination |
Select TDM. |
Trunk Group |
Select the name of the TDM trunk group that you created for MWIs in Step 37. For example, select “MWIs.” |
CPID Manipulation |
Calling Number |
Enter S. |
Calling Name |
Enter S. |
Called Number |
Enter D. |
Called Name |
Enter D. |
Redirect Number |
Enter R. |
Redirect Name |
Enter R. |
Select Primary/Alternate Route |
Primary |
Select Primary. |
Step 47 Under Inbound VoIP Rules, select Add Rule.
Step 48 Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.
Table 10-24 Second New Inbound VoIP Rule Settings (Outbound Calls)
|
|
Enable |
Check this check box. |
Rule Label |
Enter Outbound_UC_Calls or another name. This inbound VoIP rule handles all outbound calls from Unity Connection. |
Request Type |
Select Call. |
Originating VoIP Host Address |
Enter *. |
Step 49 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 48 must be selected. Otherwise, any changes you make apply to another rule.
s
Table 10-25 Inbound VoIP Request Matching Settings
|
|
Calling Number |
Enter *. |
Calling Name |
Enter *. |
Called Number |
Enter *. |
Called Name |
Enter *. |
Redirect Number |
Enter *. |
Redirect Name |
Enter *. |
Step 50 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 48 must be selected. Otherwise, any changes you make apply to another rule.
Table 10-26 Outbound Routes Settings
|
|
Device Selection |
Outbound Destination |
Select TDM. |
Trunk Group |
Select the name of the TDM trunk group that you created for outbound calls in Step 39. For example, select “Outbound_PBX_Calls.” |
CPID Manipulation |
Calling Number |
Enter S. |
Calling Name |
Enter S. |
Called Number |
Enter D. |
Called Name |
Enter D. |
Redirect Number |
Enter R. |
Redirect Name |
Enter R. |
Select Primary/Alternate Route |
Primary |
Select Primary. |
Step 51 Select Submit.
Step 52 Under Router Configuration, select Inbound TDM Rules.
Step 53 Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.
Table 10-27 First Inbound TDM Rule Settings
|
|
Enable |
Check this check box. |
Rule Label |
Enter Inbound_Rule_1 or another name. This inbound TDM rule handles all incoming calls from the phone system. |
Request Type |
Select Call. |
Trunk Group |
Select the name of the TDM trunk group that you created for incoming calls from the phone system in Step 35. For example, select “Inbound_PBX_Calls.” |
Step 54 Under Inbound TDM Request Matching, enter the following settings.
Caution The rule that you created in
Step 53 must be selected. Otherwise, any changes you make apply to another rule.
Table 10-28 Inbound TDM Request Matching Settings
|
|
Calling Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Calling Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Called Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Number |
Enter the applicable matching rule used. For example, enter “*” for all. |
Redirect Name |
Enter the applicable matching rule used. For example, enter “*” for all. |
Step 55 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 53 must be selected. Otherwise, any changes you make apply to another rule.
Table 10-29 Outbound Routes Settings
|
|
Device Selection |
Outbound Destination |
Select VoIP. |
Host Group |
Select the name of the VoIP host group that you created for Unity Connection in Step 28. |
CPID Manipulation |
Calling Number |
Enter S. |
Calling Name |
Enter S. |
Called Number |
Enter D. |
Called Name |
Enter D. |
Redirect Number |
Enter R. |
Redirect Name |
Enter R. |
Select Primary/Alternate Route |
Primary |
Select Primary. |
Step 56 If you want to create more Inbound TDM rules, under Inbound TDM Rules, select Add Rule. Otherwise, continue to Step 58.
Step 57 Repeat Step 53 through Step 56 for all remaining inbound TDM rules that you want to create.
Step 58 Select Submit.
Step 59 On the Configuration menu, select TDM > Digital.
Step 60 On the Digital Telephony page, in the Telephony Switch Type field, select M1.
Step 61 Select Submit.
Step 62 On the Configuration menu, select TDM > General.
Step 63 On the TDM General Settings page, enter the following settings.
Table 10-30 TDM General Settings Page Settings
|
|
PCM Coding |
Select uLaw. |
Minimum Call Party Delay (ms) |
Enter 500. |
Maximum Call Party Delay (ms) |
Enter 2000. |
Dial Digit on Time (ms) |
Enter 100. |
Dial Inter-Digit Time (ms) |
Enter 100. |
Dial Pause Time (ms) |
Enter 2000. |
Turn MWI On FAC |
Leave this field blank. |
Turn MWI Off FAC |
Leave this field blank. |
Outbound Call Connect Timeout (ms) |
Enter 10000. |
Wait for Ringback/Connect on Blind Transfer |
Select Yes. |
Hunt Group Extension |
Enter the pilot number of the Unity Connection voice messaging ports. |
Disconnect on Fax Cleardown Tone |
Select No. |
Step 64 Select Submit.
Step 65 On the Configuration menu, select TDM > Port Enable.
Step 66 On the TDM Port Enabling page, select No for the ports that you want to disable on the PIMG unit.
Step 67 Confirm that Yes is selected for all other ports on the PIMG unit.
Step 68 Select Submit.
Step 69 On the Configuration menu, select VoIP > General.
Step 70 On the VoIP General Settings page, enter the following settings.
Table 10-31 VoIP General Settings Page Settings
|
|
User-Agent |
Host and Domain Name |
Enter the host and domain name of the PIMG unit. |
Transport Type |
Select UDP. |
Call as Domain Name |
Select No. |
SIPS URI Scheme Enabled |
Select No. |
Invite Expiration (sec) |
Enter 120. |
Server |
DNS Server Address |
Enter the IP Address of the Domain Name Server that the PIMG unit uses. |
DNS Translation of Phone Numbers |
Select No. |
Registration Server Address |
Leave this field blank. |
Registration Server Port |
Enter 5060. |
Registration Expiration (sec) |
Enter 3600. |
TCP/UDP |
UDP/TCP Transports Enabled |
Select Yes. |
TCP/UDP Server Port |
Enter 5060. |
TCP Inactivity Timer (sec) |
Enter 30. |
TLS |
TLS Transport Enabled |
Select No. |
TLS Server Port |
Enter 5061. |
SSL TLS Protocol |
Select SSLv3 TLSv1. |
Mutual TLS Authentication Required |
Select Yes. |
TLS Inactivity Timer (sec) |
Enter 30. |
Verify TLS Peer Certificate Date |
Select Yes. |
Verify TLS Peer Certificate Trust |
Select Yes. |
Proxy |
Primary Proxy Server Address |
Leave this field blank. Enter the IP address of the Unity Connection server. |
Primary Proxy Server Port |
Not applicable. Leave the default setting. For the first PIMG unit, enter 5060. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 is 5061, unit 3 is 5062, and so on. |
Backup Proxy Server Address |
Not applicable. Leave the default setting. |
Backup Proxy Server Port |
Not applicable. Leave the default setting. |
Proxy Query Interval |
Enter 10. |
Timing |
T1 Time (ms) |
Enter 400. |
T2 Time (ms) |
Enter 3000. |
T4 Time (ms) |
Enter 5000. |
Monitoring |
Monitor Call Connections |
Select No. |
Call Monitor Interval (sec) |
|
Monitor VoIP Hosts |
|
VoIP Host Monitor Interval (sec) |
|
Step 71 Select Submit.
Step 72 On the Configuration menu, select VoIP > Media.
Step 73 On the VoIP Media Settings page, enter the following settings.
Table 10-32 VoIP Media Settings Page Settings
|
|
Audio |
Audio Compression |
Select the preferred codec for audio compression. |
RTP Digit Relay Mode |
Select RFC2833. |
RTP Fax/Modem Tone Relay Mode |
Select RFC2833. |
RTP Source IP Address Validation |
Select Off. |
RTP Source UDP Port Validation |
Select Off. |
Signaling Digit Relay Mode |
Select Off. |
Voice Activity Detection |
Select Off. |
RFC 3960 Early Media Support |
Select On Demand. |
Frame Size |
Select the applicable setting:
Caution Failure to use the correct setting results in recorded messages containing nothing but silence.
|
Frames Per Packet |
Select the applicable setting:
Caution Failure to use the correct setting results in recorded messages containing nothing but silence.
|
Fax |
Fax IP-Transport Mode |
|
SRTP |
SRTP Preference |
Select RTP Only. |
MKI on Transmit Stream |
Select Yes. |
Key Derivation Enable |
Select Yes. |
Key Derivation Rate |
Enter 16. |
Anti-replay Window Size Hint |
Enter 64. |
Cipher Mode |
Select AES_Counter_Mode. |
Authentication Type |
Select SHA1. |
Authentication Tag Length |
Select SHA1_80_bit. |
Step 74 Select Submit.
Step 75 On the Configuration menu, select VoIP > QOS.
Step 76 On the VoIP QOS Configuration page, enter the following settings.
Table 10-33 VoIP QOS Configurative Page Settings
|
|
Call Control QOS Byte |
Enter 104. |
RTP QOS Byte |
Enter 184. |
Step 77 Select Submit.
Step 78 On the Configuration menu, select IP.
Step 79 On the IP Settings page, enter the following settings.
Table 10-34 IP Settings Page Settings
|
|
Client IP Address |
Enter the new IP address you want to use for the PIMG unit. (This is the IP address that you enter in Cisco Unity Connection Administration when you create the integration.) |
Client Subnet Mask |
Enter the new subnet mask, if the subnet mask is different from the default IP address. |
Default Network Gateway Address |
Enter the IP address of the default network gateway router that the PIMG units use. |
BOOTP Enabled |
Select No. |
SNTP Server IP Address |
|
Step 80 Select Submit.
Step 81 On the Configuration menu, select Tone Detection.
Step 82 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 83 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 82c. from the third phone.
Step 84 Select Learn.
Step 85 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 86 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 85a.
Step 87 Select Learn.
Step 88 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 89 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 88a.
Step 90 Select Learn.
Step 91 Select Submit.
Step 92 Hang up the phones that you used in Step 82.
Step 93 On the System menu, select Restart.
Step 94 On the Restart page, select Restart Unit Now.
Step 95 Repeat Step 2 through Step 94 on all remaining PIMG units.
Creating New Integration with Nortel Meridian 1 Phone System
After ensuring that the Nortel Meridian 1 phone system, the PIMG units, and Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.
To Create an Integration
Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 2 On the Search Phone Systems page, under Display Name, select the name of the default phone system.
Step 3 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.
Step 4 If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.
Step 5 Under Message Waiting Indicator Settings, select Use Same Port for Enabling and Disabling MWIs.
Step 6 Select Save.
Step 7 On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.
Step 8 On the New Port Group page, enter the applicable settings and select Save.
Table 10-35 Settings for the New Port Group Page
|
|
Phone System |
Select the name of the phone system that you entered in Step 3. |
Create From |
Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box. |
Display Name |
Enter a descriptive name for the port group. You can accept the default name or enter the name that you want. |
SIP Security Profile |
Select 5060. |
SIP Transport Protocol |
Select the SIP transport protocol that Unity Connection use. |
IPv4 Address or Host Name |
Enter the IP address of the PIMG unit that you are integrating with Unity Connection. |
IPv6 Address or Host Name |
Do not enter a value in this field. IPv6 is not supported for PIMG integrations. |
IP Address or Host Name |
Enter the IP address of the PIMG unit that you are integrating with Unity Connection. |
Port |
Enter the SIP port of the PIMG unit that Unity Connection connects to. We recommend that you use the default setting.
Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.
|
Step 9 On the Port Group Basics page, under Message Waiting Indicator Settings, uncheck the Enable Message Waiting Indicators check box and select Save.
Step 10 In the Related Links drop-down box, select Add Ports and select Go.
Step 11 On the New Port page, enter the following settings and select Save.
Table 10-36 Settings for the New Port Page
|
|
Enabled |
Check this check box. |
Number of Ports |
Enter 8. (If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.) Note For a Unity Connection cluster, the server must have the number of voice messaging ports that are set up on the phone system for the PIMG integration so that this server can handle all voice messaging traffic for the cluster if one of the servers stops functioning. For example, if the phone system is set up with 16 voice messaging ports, this server must have 16 voice messaging ports. |
Phone System |
Select the name of the phone system that you entered in Step 3. |
Port Group |
Select the name of the port group that you added in Step 8. |
Step 12 On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.
Step 13 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
Table 10-37 Settings for the Voice Messaging Ports
|
|
Enabled |
Check this check box to enable the port. The port is enabled during normal operation. Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing. |
Extension |
Enter the extension for the port as assigned on the phone system. |
Answer Calls |
Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users. |
Perform Message Notification |
Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports. |
Send MWI Requests |
(Serial integrations only) Uncheck this check box. Otherwise, the integration may not function correctly. (Digital and analog integrations only) Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports. |
Allow TRAP Connections |
Check this check box so that users can use the port for recording and playback through the phone in Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports. |
Outgoing Hunt Order |
Enter the priority order in which Unity Connection uses the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Unity Connection uses the port that has been idle the longest. |
Step 14 Select Save.
Step 15 Select Next.
Step 16 Repeat Step 13 through Step 15 for all remaining voice messaging ports for the phone system.
Step 17 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System.
Step 18 On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3.
Step 19 Repeat Step 7 through Step 18 for each remaining PIMG unit is integrated with Unity Connection.
Note Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
Step 20 To create a port group for MWIs, do the following substeps.
Note All MWI requests are handled by the master PIMG unit and sent to the phone system over the RS-232 serial cable (without using voice messaging ports). So the following substeps create a separate port group without voice messaging ports and enable the port group for MWIs that are “not port specific” (they do not use ports).
a. In Cisco Unity Connection Administration, expand Telephony Integrations, then select Port Group.
b. On the Search Port Groups page, select Add New.
c. On the New Port Group page, enter the applicable settings and select Save.
Table 10-38 Settings for the New Port Group Page (MWIs)
|
|
Phone System |
Select the name of the phone system that you entered in Step 3. |
Create From |
Select Port Group Template and select SIP to DMG/PIMG/TIMG in the drop-down box. |
Display Name |
Enter a MWI Port Group or another descriptive name for the port group. |
SIP Security Profile |
Select 5060. |
SIP Transport Protocol |
Select the SIP transport protocol that Unity Connection uses. |
IPv4 Address or Host Name |
Enter the IP address of the master PIMG unit. |
IPv6 Address or Host Name |
Do not enter a value in this field. IPv6 is not supported for PIMG integrations. |
IP Address or Host Name |
Enter the IP address of the master PIMG unit. |
Port |
Enter the SIP port of the master PIMG unit.
Caution This name must match the setting in the TCP/UDP Server Port field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration cannot function correctly.
|
d. On the Port Group Basics page, on the Edit menu, select Advanced Settings.
e. On the Edit Advanced Settings page, under SIP MWI Requests, select Not Port Specific. and select Save.
f. On the Edit menu, select Port Group Basics.
g. Under Port Group, select Reset.
h. Under Message Waiting Indicator Settings, confirm that the Enable Message Waiting Indicators check box is checked and select Save.
Step 21 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 25.
Step 22 On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk.
Step 23 On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
Table 10-39 Settings for the Phone System Trunk
|
|
From Phone System |
Enter the display name of the phone system that you are creating a trunk for. |
To Phone System |
Enter the display name of the previously existing phone system that the trunk connects to. |
Trunk Access Code |
Enter the extra digits that Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system. |
Step 24 Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.
Step 25 In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.
If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.
Step 26 In the Task Execution Results window, select Close.