PIMG Integration Guide for Cisco Unity Connection Release 10.x
Settings for PIMG Firmware Version 5.x
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Table of Contents

Settings for PIMG Firmware Version 5.x

Digital PIMG Settings (Firmware Version 5.x)

Analog PIMG Settings for a DTMF Integration (Firmware Version 5.x)

Analog PIMG Settings for a Serial Integration (Firmware Version 5.x)

Digital Mitel PIMG Settings (Firmware Version 5.x)

Digital Rolm PIMG Settings (Firmware Version 5.x)

Settings for PIMG Firmware Version 5.x

The following sections provide the PIMG settings when firmware version 5.x is installed on the PIMG units:


Note We recommend that you upgrade your PIMG units to the most recent version that is available at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240. For instructions on downloading and installing the most recent PIMG firmware, see the chapter for your phone system integration in this guide.


Digital PIMG Settings (Firmware Version 5.x)

To Set Up the Digital PIMG Units


Step 1 On a Windows workstation, sign in to a PIMG unit.

Step 2 On the Configure menu, select System .

Step 3 On the System page, enter the following settings.

 

Table 23-1 System Page Settings

Field
Setting

Operating Mode

Select SIP .

PBX Type

Select the applicable setting:

  • For Avaya phone systems, select Lucent .
  • For NEC phone systems, select NEC_NEAX .
  • For Nortel phone systems, select M1 .
  • For Siemens phone systems, select Optiset_300ECS .

PCM Coding

Select uLaw .

Step 4 Select Apply Changes .

Step 5 On the Configure menu, select Gateway .

Step 6 On the Gateway page, select the Gateway Routing tab.

Step 7 On the Gateway Routing tab, Cisco Unity Connection without a Unity Connection cluster, skip to Step 8. If Cisco Unity Connection has a Unity Connection cluster configured, do the following substeps:

a. In the Fault Tolerance Enabled field, select Yes .

b. In the Load Balancing Enabled field, select No.

Step 8 Under VoIP Endpoint ID, enter the following settings.


Note To add endpoints, select Add New Endpoint.


 

Table 23-2 Gateway Routing Tab Settings

Count
VoIP Endpoint ID

1

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the subscriber Cisco Unity Connection server.

2

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

.
.
.

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

8

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

Step 9 Select Apply Changes .

Step 10 Select the Gateway Advanced tab.

Step 11 On the Gateway Advanced tab, enter the following settings.

 

Table 23-3 Gateway Advanced Tab Settings

Field
Settings

Call Connect Mode

Select OnAnswer .

Destination for Unroutable PBX Calls

Enter the extension of an attendant who will receive calls to Cisco Unity Connection that are unanswered.

Minimum Call Party Delay (msecs)

Enter 500 . <PA 6/9/08: Added per CSCsh72845.>

Turn MWI On FAC

For Siemens Hicom 300 E (North American) phone systems, enter Enter #*1 . Otherwise, leave this field blank.

Turn MWI Off FAC

For Siemens Hicom 300 ECS phone systems, enter Enter #*8 . Otherwise, leave this field blank.

Wait for Ringback/Connect on Blind Transfer

Select Yes .

Hunt Group Extension

Enter the pilot number of the Cisco Unity Connection voice messaging ports.

Audio Compression

Select the preferred codec for audio compression:

  • G.711
  • G.729AB

Signaling Digit Relay Mode

Select Off .

Voice Activity Detection

Select Off .

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Step 12 Select Apply Changes .

Step 13 Select the Gateway Capabilities tab.

Step 14 Depending on how you have planned to use the voice messaging ports, select the applicable setting for each port in the Telephony Port Capability column.

 

Table 23-4 Gateway Capabilities Tab Settings

Telephony Port Capability Settings
Voice Messaging Port Usage

Calls-Only

The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).

MWIs-Only

The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.

Both

The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).


Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it. Otherwise the integration will not function correctly.

If a port in Cisco Unity Connection is disabled, select No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.

Step 15 Select Apply Changes .

Step 16 On the Configure menu, select SIP .

Step 17 On the SIP page, enter the following settings.

 

Table 23-5 SIP Page Settings

Field
Setting

Host and Domain Name

Enter the domain name of the PIMG unit.

Server Port

Enter 5060 .

Primary Proxy Server Address

Leave this field blank.

Primary Proxy Server Port

Not applicable. Leave the default setting.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10 .

T1 Time

Enter 400 .

T2 Time

Enter 3000 .

Step 18 Select Apply Changes .

Step 19 On the Configure menu, select IP .

Step 20 On the IP page, enter the following settings.

 

Table 23-6 IP Page Settings

Field
Setting

Client IP Address

Enter the new IP address you want to use for the PIMG unit.

(This is the IP address that you will enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the PIMG units will use.

BOOTP Enabled

Select No .

Step 21 Select Apply Changes .

Step 22 On the Configure menu, select Tones .

Step 23 On the Tones page, select the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 24 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 25 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 26 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 25c. from the third phone.

Step 27 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 28 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 27a.

Step 29 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 30 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 29a.

Step 31 Select Learn .


Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.


Step 32 When the process is complete, check the check box for each newly learned tone and select Apply .

Step 33 Hang up the phones that you used in Step 25.

Step 34 On the Configure menu, select Restart .

Step 35 On the Restart page, select Restart Unit Now .

Step 36 When the PIMG unit has restarted, in the View menu, select Refresh .

Step 37 Repeat Step 1 through Step 36 on all remaining PIMG units.


 

Analog PIMG Settings for a DTMF Integration (Firmware Version 5.x)

To Set Up the Analog PIMG Units for a DTMF Integration


Step 1 On a Windows workstation, sign in to a PIMG unit.

Step 2 On the Configure menu, select System .

Step 3 On the System page, enter the following settings.

 

Table 23-7 System Page Settings

Field
Settings

Operating Mode

Select SIP .

PBX Type

Select None .

PCM Coding

Select uLaw .

Step 4 Select Apply Changes .

Step 5 On the Configure menu, select Gateway .

Step 6 On the Gateway page, select the Gateway Routing tab.

Step 7 On the Gateway Routing tab, Cisco Unity Connection without a Unity Connection cluster, skip to Step 8. If Cisco Unity Connection has a Unity Connection cluster configured, do the following substeps:

a. In the Fault Tolerance Enabled field, select Yes .

b. In the Load Balancing Enabled field, select No.

Step 8 Under VoIP Endpoint ID, enter the following settings.


Note To add endpoints, select Add New Endpoint.


 

Table 23-8 Gateway Routing Tab Settings

Count
VoIP Endpoint ID

1

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the subscriber Cisco Unity Connection server.

2

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

.
.
.

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

8

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

Step 9 Select Apply Changes .

Step 10 Select the Gateway Advanced tab.

Step 11 On the Gateway Advanced tab, enter the following settings.

 

Table 23-9 Gateway Advanced Tab Settings

Field
Settings

Call Route Mode

Click PointToPoint .

Call Connect Mode

Select OnAnswer .

Destination for Unroutable IP Calls

Leave this field blank.

Destination for Unroutable PBX Calls

Leave this field blank.

Monitor Call Connections

Select No .

Minimum Call Party Delay (msecs)

Enter 500 . <PA 6/9/08: Added per CSCsh72845.>

Maximum Call Party Delay (msecs)

Enter 2000 .

Dial Digit on Time (msecs)

Enter 100 .

Dial Inter-Digit Time (msecs)

Enter 100 .

Dial Pause Time (msecs)

Enter 2000 .

Turn MWI On FAC

Enter the code that turns MWIs on.

Turn MWI Off FAC

Enter the code that turns MWIs off.

Outbound Call Connect Timeout (msecs)

Enter 10000 .

Wait for Ringback/Connect on Blind Transfer

Select Yes .

Hunt Group Extension

Enter the pilot number of the Cisco Unity Connection voice messaging ports.

Audio Compression

Select the preferred codec for audio compression:

  • G.711
  • G.729AB

RTP Digit Relay Mode

Select RFC2833 .

Signaling Digit Relay Mode <PA 3/13/07: Added this field and set to Off per Bill B.>

Select Off .

Voice Activity Detection

Select Off .

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

SNMP Traps Enabled

Select No .

E-mail Alarms Enabled

Select No .

Step 12 Select Apply Changes .

Step 13 Select the Gateway Capabilities tab.

Step 14 Depending on how you have planned to use the voice messaging ports, select the applicable setting for each port in the Telephony Port Capability column.

 

Table 23-10 Gateway Capabilities Tab Settings

Telephony Port Capability Settings
Voice Messaging Port Usage

Calls-Only

The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).

MWIs-Only

The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.

Both

The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).


Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it. Otherwise the integration will not function correctly.

If a port in Cisco Unity Connection is disabled, select No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.

Step 15 Select Apply Changes .

Step 16 On the Configure menu, select SIP .

Step 17 On the SIP page, enter the following settings.

 

Table 23-11 SIP Page Settings

Field
Settings

Host and Domain Name

Enter the domain name of the PIMG unit.

Server Port

Enter 5060 .

Transport Type

Select UDP .

Call as Domain Name

Select No .

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060 .

Registration Expiration (sec)

Enter 3600 .

Primary Proxy Server Address

Leave this field blank.

Primary Proxy Server Port

Not applicable. Leave the default setting.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10 .

T1 Time (msecs)

Enter 400 .

T2 Time (msecs)

Enter 3000 .

Invite Expiration (sec)

Enter 120 .

Step 18 Select Apply Changes .

Step 19 On the Configure menu, select IP .

Step 20 On the IP page, enter the following settings.

 

Table 23-12 IP Page Settings

Field
Settings

Client IP Address

Enter the new IP address you want to use for the PIMG unit.

(This is the IP address that you enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the PIMG units will use.

BOOTP Enabled

Select No .

Step 21 Select Apply Changes .

Step 22 On the Configure menu, select Tones .

Step 23 On the Tones page, select the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 24 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 25 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 26 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 25c. from the third phone.

Step 27 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 28 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 27a.

Step 29 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 30 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 29a.

Step 31 Select Learn .


Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.


Step 32 When the process is complete, check the check box for each newly learned tone and select Apply .

Step 33 Hang up the phones that you used in Step 25.

Step 34 On the Configure menu, select Restart .

Step 35 On the Restart page, select Restart Unit Now .

Step 36 When the PIMG unit has restarted, in the View menu, select Refresh .

Step 37 Repeat Step 1 through Step 36 on all remaining PIMG units.


 

Analog PIMG Settings for a Serial Integration (Firmware Version 5.x)

To Set Up the Analog PIMG Units for a Serial Integration


Step 1 On a Windows workstation, sign in to a PIMG unit.

Step 2 On the Configure menu, select System .

Step 3 On the System page, enter the following settings.

 

Table 23-13 System Page Settings

Field
Setting

Operating Mode

Select SIP .

PCM Coding

Select uLaw .

Serial Port Baud Rate

Select the setting that is configured on the phone system.

The default setting is 9600.

Serial Port Parity

Select the setting that is configured on the phone system.

The default setting is None.

Serial Port Data Bits

Select the setting that is configured on the phone system.

The default setting is 8.

Serial Port Stop Bits

Select the setting that is configured on the phone system.

The default setting is 1.

Step 4 Select Apply Changes .

Step 5 On the Configure menu, select Gateway .

Step 6 On the Gateway page, select the Gateway Routing tab.

Step 7 On the Gateway Routing tab, Cisco Unity Connection without a Unity Connection cluster, skip to Step 8. If Cisco Unity Connection has a Unity Connection cluster configured, do the following substeps:

a. In the Fault Tolerance Enabled field, select Yes .

b. In the Load Balancing Enabled field, select No.

Step 8 Under VoIP Endpoint ID, enter the following settings.


Note To add endpoints, select Add New Endpoint.


 

Table 23-14 Gateway Routing Tab Settings

Count
VoIP Endpoint ID

1

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the subscriber Cisco Unity Connection server.

2

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

.
.
.

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

8

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

Step 9 Select Apply Changes .

Step 10 Select the Gateway Advanced tab.

Step 11 On the Gateway Advanced tab, enter the following settings.

 

Table 23-15 Gateway Advanced Tab Settings

Field
Settings
Advanced Call Routing

Call Connect Mode

Select OnAnswer .

Destination for Unroutable IP Calls

Leave this field blank.

Destination for Unroutable PBX Calls

Leave this field blank.

Monitor Call Connections

Select No .

Telephony

Minimum Call Party Delay

Enter 500 . <PA 6/9/08: Added per CSCsh72845.>

Maximum Call Party Delay

Enter 2000 .

Dial Digit on Time

Enter 100 .

Dial Inter-Digit Time

Enter 100 .

Dial Pause Time

Enter 2000 .

Turn MWI On FAC

Leave this field blank.

Turn MWI Off FAC

Leave this field blank.

Outbound Call Connect Timeout

Enter 10000 .

Wait for Ringback/Connect on Blind Transfer

Select Yes .

Hunt Group Extension

Enter the pilot number of the Cisco Unity Connection voice messaging ports.

Audio

Audio Compression

Select the preferred codec for audio compression:

  • G.711
  • G.729AB

RTP Digit Relay Mode

Select RFC2833 .

Signaling Digit Relay Mode <PA 3/13/07: Added this field and set to Off per Bill B.>

Select Off .

Voice Activity Detection

Select Off .

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Quality of Service

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Traps and Alarms

E-mail Alarms Enabled

Select No .

SNMP Traps Enabled

Select No .

Step 12 Select Apply Changes .

Step 13 Select the Gateway Capabilities tab.

Step 14 Depending on how you have planned to use the voice messaging ports, select the applicable setting for each port in the Telephony Port Capability column.

 

Table 23-16 Gateway Capabilities Tab Settings

Telephony Port Capability Settings
Voice Messaging Port Usage

Calls-Only

The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).

MWIs-Only

The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.

Both

The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).


Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it. Otherwise the integration will not function correctly.

If a port in Cisco Unity Connection is disabled, select No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.

Step 15 Select Apply Changes .

Step 16 On the Configure menu, select Serial Protocol .

Step 17 On the Serial Protocol page, enter the following settings.

 

Table 23-17 Serial Protocol Page Settings

Field
Setting

Serial Mode

Select the applicable setting:

  • Master —Select this setting when this PIMG unit is connected to the data link serial cable from the phone system. There can be only one master PIMG unit in a phone system integration.
  • Slave —Select this setting when this PIMG unit is not connected to the data link serial cable from the phone system. There can be multiple slave PIMG units in a phone system integration.

Serial Interface Protocol

Select the serial protocol that your phone system uses:

  • SMDI
  • MCI
  • MD-110

Cpid Len

Select the applicable setting. Typically, the settings are 7 or 10.

Cpid Padding String

Enter the applicable string or leave this field blank. Typically, the setting is one of the following:

  • A string of zeros, where the number of zeros matches the setting of the Cpid Len field.
  • A prefix that is provided by the Centrex service.

Voice Mail Port Len

If the setting of the Serial Interface Protocol field is MD-110, enter 2 . Otherwise, accept the default of 7 .

System Number

Enter the applicable setting. Typically, the setting is 1.

MWI Response Timeout

Enter 2000 .

IP Address of Serial Server

If the PIMG unit is the master, leave this field blank.

If the PIMG unit is a slave, enter the IP address of the master PIMG unit (the PIMG unit that is connected to the data link serial cable from the phone system).

Serial Cpid Expiration

Enter 2000 .

Logical Extension Number

If the setting of the Serial Interface Protocol field is MCI or MD-110, enter the extension number for each port on the PIMG unit.

If the setting of the Serial Interface Protocol field is SMDI, enter the logical port number. Typically, the setting is 1 for port 1, 2 for port 2, and so on beginning with the master PIMG unit and continuing through each of the slave PIMG units.

Step 18 Select Apply Changes .

Step 19 On the Configure menu, select SIP .

Step 20 On the SIP page, enter the following settings.

 

Table 23-18 SIP Page Settings

Field
Setting

Host and Domain Name

Enter the domain name of the PIMG unit.

This setting must match the name of the port group in Cisco Unity Connection Administration that has the voice messaging ports connecting to the PIMG unit.

Server Port

Enter 5060 .

Primary Proxy Server Address

Leave this field blank.

Primary Proxy Server Port

Not applicable. Leave the default setting.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10 .

T1 Time

Enter 400 .

T2 Time

Enter 3000 .

Step 21 Select Apply Changes .

Step 22 On the Configure menu, select IP .

Step 23 On the IP page, enter the following settings.

 

Table 23-19 IP Page Settings

Field
Setting

Client IP Address

Enter the new IP address you want to use for the PIMG unit.

(This is the IP address that you will enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the PIMG units will use.

BOOTP Enabled

Select No .

Step 24 Select Apply Changes .

Step 25 On the Configure menu, select Tones .

Step 26 On the Tones page, select the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 27 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 28 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 29 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 28c. from the third phone.

Step 30 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 31 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 30a.

Step 32 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 33 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 32a.

Step 34 Select Learn .


Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.


Step 35 When the process is complete, check the check box for each newly learned tone and select Apply .

Step 36 Hang up the phones that you used in Step 28.

Step 37 On the Configure menu, select Restart .

Step 38 On the Restart page, select Restart Unit Now .

Step 39 When the PIMG unit has restarted, in the View menu, select Refresh .

Step 40 Repeat Step 1 through Step 39 on all remaining PIMG units.


 

Digital Mitel PIMG Settings (Firmware Version 5.x)

To Set Up the Digital Mitel PIMG Units


Step 1 On a Windows workstation, sign in to a PIMG unit.

Step 2 On the Configure menu, select System .

Step 3 On the System page, enter the following settings.

 

Table 23-20 System Page Settings

Field
Setting

Operating Mode

Select SIP .

PBX Type

(This setting does not apply.)

PCM Coding

Select uLaw .

Step 4 Select Apply Changes .

Step 5 On the Configure menu, select Gateway .

Step 6 On the Gateway page, select the Gateway Routing tab.

Step 7 On the Gateway Routing tab, Cisco Unity Connection without a Unity Connection cluster, skip to Step 8. If Cisco Unity Connection has a Unity Connection cluster configured, do the following substeps:

a. In the Fault Tolerance Enabled field, select Yes .

b. In the Load Balancing Enabled field, select No.

Step 8 Under VoIP Endpoint ID, enter the following settings.


Note To add endpoints, select Add New Endpoint.


 

Table 23-21 Gateway Routing Tab Settings

Count
VoIP Endpoint ID

1

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the subscriber Cisco Unity Connection server.

2

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

.
.
.

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

8

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

Step 9 Select Apply Changes .

Step 10 Select the Gateway Advanced tab.

Step 11 On the Gateway Advanced tab, enter the following settings.

 

Table 23-22 Gateway Advanced Tab Settings

Field
Settings

Call Connect Mode

Select OnAnswer .

Destination for Unroutable PBX Calls

Enter the extension of an attendant who will receive calls to Cisco Unity Connection that are unanswered.

Minimum Call Party Delay (msecs)

Enter 500 . <PA 6/9/08: Added per CSCsh72845.>

Turn MWI On FAC

Enter the code that turns MWIs on.

Turn MWI Off FAC

Enter the code that turns MWIs off.

Wait for Ringback/Connect on Blind Transfer

Select Yes .

Hunt Group Extension

Enter the pilot number of the Cisco Unity Connection voice messaging ports.

Audio Compression

Select the preferred codec for audio compression:

  • G.711
  • G.729AB

Signaling Digit Relay Mode

Select Off .

Voice Activity Detection

Select Off .

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Step 12 Select Apply Changes .

Step 13 Select the Gateway Capabilities tab.

Step 14 Depending on how you have planned to use the voice messaging ports, select the applicable setting for each port in the Telephony Port Capability column.

 

Table 23-23 Gateway Capabilities Tab Settings

Telephony Port Capability Settings
Voice Messaging Port Usage

Calls-Only

The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).

MWIs-Only

The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.

Both

The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).


Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it. Otherwise the integration will not function correctly.

If a port in Cisco Unity Connection is disabled, select No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.

Step 15 Select Apply Changes .

Step 16 On the Configure menu, select SIP .

Step 17 On the SIP page, enter the following settings.

 

Table 23-24 SIP Page Settings

Field
Setting

Host and Domain Name

Enter the domain name of the PIMG unit.

Server Port

Enter 5060 .

Primary Proxy Server Address

Leave this field blank.

Enter the IP address of the Cisco Unity Connection server.

Primary Proxy Server Port

Not applicable. Leave the default setting.

For the first PIMG unit, enter 5060 .

When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10 .

T1 Time

Enter 400 .

T2 Time

Enter 3000 .

Step 18 Select Apply Changes .

Step 19 On the Configure menu, select IP .

Step 20 On the IP page, enter the following settings.

 

Table 23-25 IP Page Settings

Field
Setting

Client IP Address

Enter the new IP address you want to use for the PIMG unit.

(This is the IP address that you will enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the PIMG units will use.

BOOTP Enabled

Select No .

Step 21 Select Apply Changes .

Step 22 On the Configure menu, select Tones .

Step 23 On the Tones page, select the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 24 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 25 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 26 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 25c. from the third phone.

Step 27 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 28 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 27a.

Step 29 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 30 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 29a.

Step 31 Select Learn .


Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.


Step 32 When the process is complete, check the check box for each newly learned tone and select Apply .

Step 33 Hang up the phones that you used in Step 25.

Step 34 On the Configure menu, select Restart .

Step 35 On the Restart page, select Restart Unit Now .

Step 36 When the PIMG unit has restarted, in the View menu, select Refresh .

Step 37 Repeat Step 1 through Step 36 on all remaining PIMG units.


 

Digital Rolm PIMG Settings (Firmware Version 5.x)

To Set Up the Digital Rolm PIMG Units


Step 1 On a Windows workstation, sign in to a PIMG unit.

Step 2 On the Configure menu, select System .

Step 3 On the System page, enter the following settings.

 

Table 23-26 System Page Settings

Field
Setting

Operating Mode

Select SIP .

PBX Type

Depending on your phone system, select one of the following:

  • Rolm_9751_SW9005
  • Rolm_9751_SW9006

PCM Coding

Select uLaw .

Step 4 Select Apply Changes .

Step 5 On the Configure menu, select Gateway .

Step 6 On the Gateway page, select the Gateway Routing tab.

Step 7 On the Gateway Routing tab, Cisco Unity Connection without a Unity Connection cluster, skip to Step 8. If Cisco Unity Connection has a Unity Connection cluster configured, do the following substeps:

a. In the Fault Tolerance Enabled field, select Yes .

b. In the Load Balancing Enabled field, select No.

Step 8 Under VoIP Endpoint ID, enter the following settings.


Note To add endpoints, select Add New Endpoint.


 

Table 23-27 Gateway Routing Tab Settings

Count
VoIP Endpoint ID

1

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the subscriber Cisco Unity Connection server.

2

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

.
.
.

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

8

(Cisco Unity Connection without a Unity Connection cluster) Enter the server name of the Cisco Unity Connection server.

(Cisco Unity Connection with a Unity Connection cluster configured) Enter the server name of the publisher Cisco Unity Connection server.

Step 9 Select Apply Changes .

Step 10 Select the Gateway Advanced tab.

Step 11 On the Gateway Advanced tab, enter the following settings.

 

Table 23-28 Gateway Advanced Tab Settings

Field
Settings

Call Connect Mode

Select OnAnswer .

Destination for Unroutable PBX Calls

Enter the extension of an attendant who will receive calls to Cisco Unity Connection that are unanswered.

Minimum Call Party Delay (msecs)

Enter 500 .

Turn MWI On FAC

Leave this field blank.

Turn MWI Off FAC

Leave this field blank.

Wait for Ringback/Connect on Blind Transfer

Select Yes .

Hunt Group Extension

Enter the pilot number of the Cisco Unity Connection voice messaging ports.

Audio Compression

Select the preferred codec for audio compression:

  • G.711
  • G.729AB

Signaling Digit Relay Mode <PA 3/13/07: Added this field and set to Off per Bill B.>

Select Off .

Voice Activity Detection

Select Off .

Frame Size

Select the applicable setting:

  • G.711— 20
  • G.729AB— 10

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Select the applicable setting:

  • G.711— 1
  • G.729AB— 2

Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Step 12 Select Apply Changes .

Step 13 Select the Gateway Capabilities tab.

Step 14 Depending on how you have planned to use the voice messaging ports, select the applicable setting for each port in the Telephony Port Capability column.

 

Table 23-29 Gateway Capabilities Tab Settings

Telephony Port Capability Settings
Voice Messaging Port Usage

Calls-Only

The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).

MWIs-Only

The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.

Both

The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).


Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it. Otherwise the integration will not function correctly.

If a port in Cisco Unity Connection is disabled, select No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.

Step 15 Select Apply Changes .

Step 16 On the Configure menu, select SIP .

Step 17 On the SIP page, enter the following settings.

 

Table 23-30 SIP Page Settings

Field
Setting

Host and Domain Name

Enter the domain name of the PIMG unit.

Server Port

Enter 5060 .

Primary Proxy Server Address

Leave this field blank.

Enter the IP address of the Cisco Unity Connection server.

Primary Proxy Server Port

Not applicable. Leave the default setting.

For the first PIMG unit, enter 5060 .

When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on.

Backup Proxy Server Address

Not applicable. Leave the default setting.

Backup Proxy Server Port

Not applicable. Leave the default setting.

Proxy Query Interval

Enter 10 .

T1 Time

Enter 400 .

T2 Time

Enter 3000 .

Step 18 Select Apply Changes .

Step 19 On the Configure menu, select IP .

Step 20 On the IP page, enter the following settings.

 

Table 23-31 IP Page Settings

Field
Setting

Client IP Address

Enter the new IP address you want to use for the PIMG unit.

(This is the IP address that you will enter in Cisco Unity Connection Administration when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the PIMG units will use.

BOOTP Enabled

Select No .

Step 21 Select Apply Changes .

Step 22 On the Configure menu, select Tones .

Step 23 On the Tones page, select the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 24 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 25 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 26 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 25c. from the third phone.

Step 27 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 28 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 27a.

Step 29 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 30 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 29a.

Step 31 Select Learn .


Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.


Step 32 When the process is complete, check the check box for each newly learned tone and select Apply .

Step 33 Hang up the phones that you used in Step 25.

Step 34 On the Configure menu, select Restart .

Step 35 On the Restart page, select Restart Unit Now .

Step 36 When the PIMG unit has restarted, in the View menu, select Refresh .

Step 37 Repeat Step 1 through Step 36 on all remaining PIMG units.