Cisco Emergency Responder 9.0 Administration Guide
Cisco Emergency Responder Administration Web Interface
Downloads: This chapterpdf (PDF - 2.27MB) The complete bookPDF (PDF - 9.16MB) | Feedback

Cisco Emergency Responder Administration Web Interface

Contents

Cisco Emergency Responder Administration Web Interface

The information found in this appendix describes the fields on the pages of the Cisco Emergency Responder (Emergency Responder) administration web interface.

Server Groups in Cluster

The Emergency Responder Server Groups in Cluster page appears when you choose System > Cisco Emergency Responder Groups in Cluster.

Authorization Requirements

You must have system administrator, ERL administrator, or network administrator authority to access this page.

Description

Use the Emergency Responder Server Groups in Cluster page to view the Emergency Responder groups that form an Emergency Responder cluster. You can view which Emergency Responder servers belong to each Emergency Responder group within the cluster. You can click on the link for the remote server groups in an Emergency Responder cluster (select either the primary server or the backup server) to go directly to the Emergency Responder interface for these servers.

Cisco Emergency Responder Server Groups in Cluster Page describes the Emergency Responder Server Groups in Cluster page.

Table 1 Cisco Emergency Responder Server Groups in Cluster Page

Field

Description

Notes

Emergency Responder Groups

Emergency Responder Groups list

A list of the Emergency Responder server groups that are pointing to the same cluster database host.

Click a group name to view the servers in the group.

The Emergency Responder cluster consists of this set of Emergency Responder groups. You create the cluster when installing Emergency Responder servers. See Installation on A New System.

Servergroup Details

Emergency Responder Group Name

The name of the server group.

Click the server group name to display the servers in that group in the Servergroup Details section of page.

Primary Host Name

The DNS host name or IP address of the primary server in the group.

Click this host name (except for the local server group) to open the Emergency Responder administration page for that server in a new window.

Standby Host Name

The DNS host name or IP address of the standby, or backup server in the group.

Click this host name (except for the local Server Group) to open the Emergency Responder administration page for that server in a new window.

Delete button

Click Delete to remove the Emergency Responder group you are viewing from the Emergency Responder cluster.

Only system administrators can delete a Emergency Responder group from the cluster.

Delete a group from the cluster before you uninstall a Emergency Responder group.

Group Settings

The Emergency Responder Group Settings page appears when you choose System > Cisco ER Group Settings.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Emergency Responder Group Settings page to define the operational characteristics of a Emergency Responder server group.

Cisco Emergency Responder Group Settings Page describes the Emergency Responder Server Group Settings page.

Table 2 Cisco Emergency Responder Group Settings Page

Field

Description

Notes

Emergency Responder Group Name

The name of the server group. This name is used for your information only, so create a name you find useful.

Peer TCP Port

The TCP port used for communications between Emergency Responder servers within the server group. If you do not want to use the default port, ensure you select an unused port.

The range is 1024 to 65535.

Heartbeat Count

The number of counts an Emergency Responder server should wait before declaring an unresponsive Emergency Responder server unavailable.

The default number of counts is 3. The range is 3 to 10.

The time between counts is defined in Heartbeat Interval.

Heartbeat Interval

The number of seconds between sending heartbeat messages to the other Emergency Responder server in the server group.

The default is 30 seconds. The range is 30 to 300 seconds.

Active Call Timeout

How long to maintain a call route mapping so the PSAP can call back the emergency caller.

The default is 180 minutes (3 hours). The range is 30 to 1440 minutes.

SMTP Mail Server

The IP address or fully-qualified name of the mail server (for example, email.domain.com).

Configure an email server if you want Emergency Responder to send email or email-based pages to security officers when an emergency call is made.

Source Mail ID

If you configure a mail server, you must enter an email account on that server that can be used for sending email.

Emails or pages sent to security come from this email account.

System Administrator Mail ID

Mail account where Emergency Responder sends critical information about the system.

Emails or pages sent to the system administrator by Emergency Responder come to this email account.

Enable Calling Party Modification

Dynamic modification of the calling party number. Allows you to reduce the number of route patterns by configuring multiple ELIN numbers for a single route pattern. ELIN numbers still must be unique.

You must set this flag if you enabled Calling Party Modification when you created Emergency Responder as a Unified CM user.

Syslog

Pulldown menu that enables/disables the writing of log messages to the CiscoWorks2000 Syslog Collector.

Syslog Server

The name of the server running the CiscoWorks2000 Resource Manager Essentials Syslog Collector.

Enter the fully-qualified DNS name of the server, for example, cw2k.domain.com.

You can only enter a server name if you choose Enable Syslog.

Notes

Any notes you want to enter to help you understand the use of the server group.

Dynamic Tracking of Switch IP Address

Dynamically updates a LAN switch's IP address if it is configured with hostname in Emergency Responder.

This action is not applicable to LAN switches that are added to Emergency Responder using an IP address.

Security end user web interface language

Pulldown menu allows you to select the language that is displayed on the users web page—English or French (Canadian).

After you change the language, you must complete the following before the language is displayed on the users web page:

  • Restart Emergency Responder Service in Emergency Responder Serviceability by choosing Tools>Control Center.
  • Restart Cisco Tomcat service using the CLI command utils service restart Cisco Tomcat.
  • Refresh the current Emergency Responder User webpage.

Limit Concurrent Sessions

Limits the number of concurrent sessions per user.

Selecting/deselecting this check box enables/disables the Max. number of concurrent sessions drop down box.

Max. number of concurrent sessions

If Limit Concurrent Sessions is enabled, this limit is applicable for all the users.

The limit is imposed separately for each Emergency Responder website:

  • Emergency Responder Administration
  • Emergency Responder Serviceability
  • Emergency Responder User
  • Emergency Responder Admin Utility

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Telephony Settings

The Telephony Settings page appears when you choose System > Telephony Settings.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Telephony Settings page to define the telephone numbers and telephony ports used by the Emergency Responder group.

Table 1 describes the Telephony Settings page.

Table 3 Telephony Settings Page

Field

Description

Notes

Specify telephony attributes

Route Point for Primary Emergency Responder Server

The CTI route point that the primary server should use, such as 911.

See Create Emergency Call Route Points for more information.

Route Point for Standby Emergency Responder Server

The CTI route point that the standby server should use, such as 912. Configure this number as the call forward number for the primary emergency number.

See Create Emergency Call Route Points for more information.

PSAP Callback Route Point Pattern

CTI route point you defined to receive calls from the public safety answering point (PSAP). For example, 913XXXXXXXXXX (913 plus ten Xs).

The number can only consist of numbers and Xs.

For more information, see Create Emergency Call Route Points.

ELIN Digit Strip Pattern

Digits to strip from the beginning of the PSAP Callback Route Point Pattern, for example, 913. The number that results from stripping the pattern should be the ELIN numbers that the PSAP can use to call into your network.

This string must be part of the PSAP Callback Route Point Pattern.

UDP Port Begin

Port numbers that are used by CTI ports during their registration.

The range is 1024 to 65535.

Inter-Emergency Responder Group Route Pattern

Route pattern that other Emergency Responder groups use to route emergency calls to this group, for example, 1000.911.

The pattern can only consist of numbers and dots.

For a more detailed explanation of this number. See Create Route Patterns for Inter-Cisco Emergency Responder Group Communications.

IP Type of service (00-FF)

Value of the Type of Service (TOS) byte in the IP header. The default 0xB8 implies a TOS class of Priority Queue. It is recommended that this default value be used for Emergency Responder.

The TOS value entered here only applies to the RTP packets sent by Emergency Responder for the onsite audio alert feature.

Onsite Alert Prompt Repeat Count

Number of times the prompt is played on the onsite alert phone.

Use IP Address from call signaling

If this parameter is enabled, Emergency Responder obtains the IP address of the phone from JTAPI. This parameter is used to route the call. Thus, if an IP subnet is configured for the phone, this parameter setting takes precedence over any other manual configuration.

If this parameter is disabled, Emergency Responder uses the manual configuration of the phone to route the call.

This field is applicable only if Emergency Responder is configured with Cisco Unified Communications Manager 6.x and above.

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Intrado Route Pattern Settings

Intrado Route/Translation Pattern

Enter the route patterns/translation pattern for an Intrado emergency response location (ERL). An Intrado ERL is an ERL that is serviced by Intrado. Intrado ERL only lists the route patterns that have been configured on this page. You can add new route patterns/translation patterns, or you can update or remove existing route patterns/translation patterns.

To add a new route or translation pattern, click on the text box, enter the route pattern, including numbers and wildcard (do not use spaces), and click Add.

To update an existing route pattern, click on the appropriate route pattern, modify the pattern, and click Update.

To remove an existing route pattern, click on the appropriate route pattern and click Remove.

To cancel your existing changes and go back to the last saved settings, click Cancel Changes.

Server Settings for Emergency ResponderServerGroup

The Server Settings for Emergency ResponderServerGroup page appears when you choose System > Server Settings.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Emergency Responder servers are inserted in the Emergency Responder group when the Emergency Responder services are started. (See Installation on A New System.)

Use the Server Settings for Emergency ResponderServerGroup page to update server settings, for example, to change the server name or to change the trace/debug settings; or to delete servers.


Note


You cannot modify the host name of the server.


Table 1 describes the Server Settings Emergency ResponderServerGroup page.

Table 4 Server Settings for the Emergency ResponderServerGroup Page

Field

Description

Notes

Status

Displays the status of the Server Settings Emergency ResponderServerGroup page.

Select Server

Server

List of servers you have already created. Click on a server name to see the settings for that server.

You can configure a maximum of two servers per server group.

Modify Server Settings

Server Name

The name of the server.

Change this server name field to any desired value.

Host Name

The DNS name of the Emergency Responder server.

This field cannot be modified.

Debug Package List

A selection of subsystems for which you must collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Only select subsystems at the request of Cisco Technical Support; the debug information is for Cisco's use to help resolve problems that you cannot solve yourself.

See Trace and Debug Information for an explanation of each field.

Select All button

Selects all subsystems in the Debug Package List.

Clear All button

Clear all selected subsystems in the Debug Package List.

Trace Package List

A selection of subsystems for which you must collect brief trace information. Only select subsystems at the request of Cisco Technical Support; the trace information is for Cisco's use to help resolve problems that you cannot solve yourself.

If you select a subsystem for debug, you do not have to select it for trace.

See Trace and Debug Information for an explanation of each field.

Select All button

Selects all subsystems in the Trace Package List.

Clear All button

Clear all selected subsystems in the Trace Package List.

Update Settings button

Click Update when viewing an existing server's settings to save changes you make to the settings.

Only available when viewing the settings of an existing server.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Related Tasks
Related Information

License Manager

The License Manager page appears when you choose System > License Manager.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the License Manager page to view the details of the licenses for the server group and to upload a license file for the server group. For information about Emergency Responder license requirements, see Licenses.

Table 1 describes the License Manager page.

Table 5 License Manager Page

Field

Description

Status

Displays status messages

Upload license button

Allows you to upload a license file to the server selected in the drop-down menu.

Note   

You must purchase separate license files for the publisher and subscriber servers, but you can upload both the publisher and subscriber license files with the Cisco Emergency Administration web page on the publisher server only.

Details of Emergency Responder Licenses

Installation Date (MM/YY/DD)

Displays the date on which the server license was installed.

Note   

This appears only for the evaluation license.

Emergency Responder Server License

Emergency Responder server license type

Displays the type of server license installed. There are two possible values for this field:

  • Evaluation—No server license is installed and Emergency Responder is operating in 60-day mode
  • Permanent—The server license is installed

Server license count

Displays the number of licensed servers in the server group

Emergency Responder User License

Displays the following information about the installed Emergency Responder user licenses:

  • Cumulative user license count
  • Publisher user license count
  • Subscriber user license count
  • Number of phones discovered
  • Number of phones manually configured
  • Total number of users being tracked currently
Related Tasks
Related Information

Email Alert Settings

The Email Alert Settings page appears when you choose System > Mail Alert Configurations.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Email Alert Settings page to specify the parameters under which Emergency Responder sends email alerts. Use the check box to the right of each parameter to enable (check) or disable (uncheck) email alerts for that parameter. Check the Include event viewer contents in mail check box if you want to include the details from the event viewer in the email message.

Table 1 describes the Email Alert Settings page.

Table 6 Email Alert Settings Page

Field

An email alert is sent when:
Discovery Parameters

Discovery Engine Registration Failed

The Discovery Engine fails to register

Discovery Engine goes out of connection

The Discovery Engine loses connection

For unreachable devices during recovery

Devices such as switches and Cisco Unified Communications Managers become unreachable

Emergency Call Routing Parameters

Call information

A 911 call is placed

Call routing session ended due to problems

Call routing is stopped due to any of these reasons:

  • Invalid CMC
  • Invalid FAC
  • FAC and CMC needed
  • CMC needed
  • FAC needed
  • RESOURCE_BUSY

Rerouting of call

An emergency call is rerouted

Routing failure

Call routing fails

Route Point out of Service

The route point goes out of service

Cluster Parameters

Cluster DB Failure

The server cannot communicate with the cluster database host

Intra Cluster Failure

The intra-cluster communication to a servergroup in the cluster fails

Misc Parameters

Subscriber becomes active

The Subscriber becomes active

Publisher comes back online

The Publisher comes back online

Not able to get the JTAPI Provider

When Emergency Responder cannot get the JTAPI provider

Available user licenses get exhausted during phone tracking

When the number of user licenses are exhausted during phone tracking

Switch Port location change reporting

When you enable switch port change reporting for phones

Suppress IP Communicator location change reporting

When you filter Cisco Unified IP Communicator from the location change reporting email alerts

Update Settings button

Updates the email alert settings

Cancel Changes button

Cancels changes made to the email alert settings

Related Tasks
Related References

Add Subscriber

The Add Subscriber page appears when you choose System > Add Subscriber.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Add Subscriber page to add a subscriber server to a Emergency Responder server group. After adding the subscriber information, you must perform one of the following tasks:

  • Be sure to enter the correct publisher server information when prompted during installation.

Before You Begin

You must first configure a Publisher server before configuring a subscriber server.

Table 1 describes the Add Subscriber page.

Table 7 Add Subscriber Page

Field

Description

Add Subscriber

HostName

Host name of the subscriber server

Insert button

Click Insert to add the new subscriber server

Cancel Changes button

Remove input form the Add Subscriber page

Configured Servers

A list of all currently configured servers, showing the host name and IP address of each server.

Intrado VUI Settings

The Intrado VUI Settings page appears when you choose System > Intrado VUI Settings.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Intrado VUI Settings page to enter the account information that is required for Emergency Responder to interoperate with Intrado Validation and Update Interface. After entering the required information, you can test the connectivity to Intrado from this page.

Table 1 describes the Intrado VUI Settings page.

Table 8 Intrado VUI Settings

Field

Description

Status

Displays status messages

Intrado VUI Settings

Upload Certificate

Uploads the certificate from your local drive to the Emergency Responder server.

To upload a certificate, follow these steps

  1. Click on the Upload Certificate link. An Upload Certificate window displays
  2. Click the Browse button to locate the certificate file on your local machine.
  3. Click the Upload button to upload the certificate file.
Validate Certificate

Intrado Certificate Password

The password that was generated with this certificate.

VUI URL

VUI URL is provided by Intrado.

Test and Validate Certificate

Use this button to test the validity of your certificate.

Configure Account Details

VUI Schema URL

The VUI Schema URL provided by Intrado.

Intrado Account ID

Your Intrado Account ID provided by Intrado.

Max VUI Connections

The maximum number of simultaneous VUI connections that Emergency Responder allows across the Server group.

Test Connectivity

Use this link to verify whether Emergency Responder can successfully connect to Intrado VUI.

Delete Account

Deletes an existing Intrado account from the Emergency Responder database.

Update

Click Update to save the changes you made on this page.

Cancel

Click Cancel to change the fields on this page back to the last saved settings

Onsite Alert Settings

The Onsite Alert Settings page appears when you choose ERL > Onsite Alert Settings.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Onsite Alert Settings page to add information about your onsite alert personnel. When you configure ERLs, you assign these personnel to them. Emergency Responder alerts the assigned personnel when an emergency call is made within the zone.

Table 1 describes the Onsite Alert Settings page.

Table 9 Onsite Alert Settings Page

Field

Description

Notes

Add New Onsite Alert Contact

Onsite Alert ID

The identifier for the onsite alert contact. The identifiers you use should be based on your site identification strategy (for example, security ID or badge number). This field is used throughout Emergency Responder to identify the contact; for example, you select from Onsite Alert IDs when assigning contacts to zones. The Onsite Alert ID cannot be modified after you have saved it.

Use a naming strategy meaningful to your organization, but which is also useful when configuring zones in Emergency Responder.

Onsite Alert Name

The name of the onsite alert contact.

Onsite Alert Number

The telephone number for the onsite alert contact. This number must be a voice telephone number; do not enter the number of a voice-mail system or an automated attendant.

When Emergency Responder gets an emergency call from an ERL, it calls the onsite alert number of the contact for the ERL and plays a pre-recorded message that includes the phone number from which the emergency call was placed.

An E.164 number with a leading "+" is not supported as an onsite security telephone number by Emergency Responder. If the onsite security telephone number configured on Unified CM is an E.164 with a leading "+" then you must configure the onsite security telephone number on Emergency Responder without the leading "+" and configure a Translation Pattern on Unified CM to add the leading "+" to the onsite security telephone number as it is received from Emergency Responder. See Assign Security Personnel on E.164 Dial Plans.

Onsite Alert Email Address

The email address for the onsite alert contact, for example, email@domain.com.

When Emergency Responder gets an emergency call from an ERL, it emails the onsite alert contact associated with the ERL. If the email ID is for an email paging system, the contact receives a page instead of an email. The email or page includes the phone number from which the emergency call was placed.

Onsite Alert Pager Address

The pager email address for the onsite alert contact, for example, <pager_number>@domain.com.

You can limit the size of the message that is sent to the pager by configuring the fields on the Pager Alert Setting Page. See Pager Alert Settings.

Insert button

Click Insert to add the contact to the list of contacts. The contact is then listed in the Available Onsite Alerts section of the page.

Cancel Changes button

Click Cancel Changes to cancel any changes made to this page.

Available Onsite Alerts

Section of the page that displays onsite alert contacts that have already been configured. For configured onsite alert contacts, the following information is displayed:

  • Onsite Alert ID
  • Onsite Alert Name
  • Onsite Alert Number
  • Onsite Alert Email Address

To change an entry, click the entry or click the Edit icon; the person's contact information is loaded in the edit boxes. Make your changes and click Update.

To delete an entry, click the Delete icon on the same line as the entry.

If no contacts have previously been configured, this section is blank.

You cannot modify a contact's Onsite Alert ID.

Before you can delete the entry, you must update the ERLs to which the person is assigned to remove the person from the ERL.

Add New button

Click Add New to add another contact.

Update button

Click Update when viewing an existing contact's information to save changes you make to the information.

Only available when viewing the information for an existing contact.

Pager Alert Settings

The Pager Alert Settings page appears when you choose ERL > Pager Alert Configurations.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Pager Alert Configurations page to limit the size of system-wide pager messages by selecting the fields that are sent to the pager and by editing the labels for those fields.

Table 1 describes the Pager Alert Settings page.

Table 10 Pager Alert Settings

Field

Descriptions

 

You can limit the size of the pager message that is sent by selecting the following fields and editing the labels are associated with those fields:.

  • Extension
  • ERL
  • Location
  • Time
  • Server

To select the fields that you would like to display on the pager, check the box adjacent to the field.

To edit the label that you want to send to the pager, click on the text box for that field.

Update Settings Button

Click Update Settings to save changes that you made.

Restore Defaults Button

Click Restore Defaults to restore the default pager and label settings.

Send Sample Message to a pager

To send a test message to your pager, enter a pager address in the text box and click on the Send Test Message button.

Pager Alert Settings

Related References

Conventional ERL

The Conventional ERL page appears when you choose ERL >Conventional ERL.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Conventional ERL Data page to define the emergency response locations (ERLs) for your company. An ERL might be a whole building (if it is small), the floor of a building, or an area on a floor. Each community can have different laws concerning the size of an ERL, so consult your local ordinances and with your service provider before deciding on your ERLs. The ERLs you create are used by emergency response teams to locate the emergency, so the ERL should be small enough that these teams can locate the caller within a reasonable time.

Table 1 describes the Find and List ERLs page.

Table 11 Find and List ERLs Page

Field

Description

Notes

ERL Search Parameters

Find Conventional ERL where...

Select search criteria and click Find to list existing ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.

From the search results list, you can:

  • Click an entry to view and update its characteristics.
  • Click the Copy icon to create a new ERL with the same ALI data.
  • Click the Delete icon to remove the ERL.
  • Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

See Add New ERL for more information.

Configure Default ERL

You must configure the Default ERL before configuring any other ERLs.

The default ERL is the system-defined ERL that is used to route calls if no other ERL configuration is found.

Note   

During the migration of data in an upgrade scenario, if any manually configured phone is assigned to the Default ERL, it remains there until it is modified.

See Add New ERL for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See Add New ERL for more information.

Configure Default ERL

Click Configure Default ERL to configure a default ERL

Export

Click the Export link to create a file containing your ERL configuration.

See Export ERL Data for information about exporting ERL data.

Import

Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.

See Import ERL Data for information about importing ERL data.

Related Information

Add New ERL

The Add New ERL and ERL Information for ERL Name pages are essentially the same, as follows:


Note


On the ERL Information for ERL Name page, the ERL Name variable is replaced with the name of the ERL associated with the page. For example, if you click on the Default ERL, the page that appears is titled ERL Information for Default. Likewise, if the ERL name is First Floor, the page that appears is titled ERL Information for First Floor.


  • The Add New ERL page appears when you select Add New ERL on the Find ERL Data page (opened when you choose ERL > Conventional ERL). The page also appears if you click Copy for an existing ERL.
  • The ERL Information for Default page opens when you click Configure Default ERL on the Find ERL Data page. The ERL Information for ERL Name page also appears when you click any of the links associated with an existing ERL in the list on the Find ERL Data page (opened when you choose ERL > Conventional ERL).

    Note


    You cannot use a default ERLs as a Test ERL. The Test ERL check box is not available on the ERL Information for Default page.


Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Add New ERL page to create a new emergency response location (ERL). Alternatively, you can create or update many ERLs at once by importing predefined ERL information from a separate file. See Import ERL Data for more information.

Emergency Responder allows you to select the ERL as a Test ERL.

Use the Find ERL Data page to view or update an existing ERL.

See ELIN Numbers Emergency Calls and PSAP Callbacks for information about configuring the ELIN numbers in Cisco Unified Communications Manager.

If you want to route emergency calls to onsite security instead of the PSAP, see Set Up ERLs for Non-PSAP Deployment for the Route/Translation Pattern and ELIN settings.

Table 1 describes the Add New ERL and ERL Information pages.

Table 12 Add New ERL and ERL Information Pages

Field

Description

Notes

ERL Settings

ERL Name

The name of the ERL. The naming strategy you use is critical. The ERL name is one of the primary pieces of information your security team sees when alerted to an emergency call. If the name is easy to understand and very descriptive, it can help your team respond quickly to a call.

For example, if you are creating an ERL for each floor in a three story building called Building J, your ERL names might be BldgJ-Floor1, BldgJ-Floor2, BldgJ-Floor3.

Work with your security team to develop and ERL naming strategy.

You cannot change the name of an existing ERL. To change an ERL name, create a new ERL, then delete the old ERL.

Any leading and trailing spaces are trimmed.

Description

Enter a description of the new ERL (optional).

Test ERL (Used for Synthetic Testing)

Click this check box if this ERL is used for testing. Test ERLs can be used when Emergency Responder is being monitored by CiscoWorks IP Telephony Environment Monitor (ITEM).

See Set Up Test ERLs.

This setting is not available on the ERL Information for Default; default ERLs may not be used as test ERLs.

ELIN Settings

The combination of a route pattern and a telephone number that jointly route the emergency call to the PSAP and provide the PSAP with a call-back number if the PSAP needs to call the emergency caller after disconnecting the call.

Each ERL must have unique ELINs. The number of ELINs you define determines how many callbacks you can support. ELINs are used in order as emergency calls are made, and recycled as needed. For example, if you define two ELINs for an ERL, and three emergency calls are made, the PSAP can not recontact the first emergency caller.

However, concurrent emergency calls are not limited by the number of ELINs: you could have ten active emergency calls even if you only have two ELINs. The number of ELINs only controls PSAP callback capability.

Note   

Emergency Responder restricts the association of an ELIN with an ERL if the ELIN has been configured as a DID Number for an Off-Premises Emergency Responder user. Emergency Responder does not impose this restriction if the DID Number belongs to a user who has never associated an off-premises location in Emergency Responder.

Route/Translation Pattern

The phone number, defined as a route pattern in Cisco Unified Communications Manager, that is configured to use the gateway the call should be routed through to get to the correct PSAP. This number must include the external emergency number, such as 911 in the USA. For example, 10.911 or 10911. The pattern can only contain numbers and dots.

An ELIN cannot be an E.164 number with a leading "+". Use a 10-digit North American Numbering Plan or other nationally formatted number.

ELIN Number

The unique phone number that routes the call to the correct local PSAP and which the PSAP can use to recontact an emergency caller if the call is hung up. This number must be a DID (direct inward dial) number provided by your service provider; that is, it must be routeable on the PSTN. Enter the entire number, including area code, such as 4085551212, 408-555-1212, 408.5551212, or (408)555-1212. The number can only contain numbers, single hyphens, dots, or parentheses.

Add button

To add a route point-ELIN combination, enter the information and click Add.

Update button

To change an existing combination, select it in the list, change the information in the edit boxes, and click Update.

Remove button

To remove a combination, select it in the list and click Remove.

Onsite Alert Settings

Available Onsite Alert IDs

Text box that displays the IDs of all available onsite alert personnel.

You must first add the contact to the list of onsite alert personnel. See Onsite Alert Settings for more information.

Add button

Select the onsite alert (security) contacts to be assigned to the ERL. These contacts are notified when an emergency call is made from the ERL. To add a contact, select an Onsite Alert ID from the Available Onsite Alert IDs list and click Add. The contact's ID then appears in the Onsite Alert IDs for the ERL text box.

Remove button

To remove a contact for the ERL, select the appropriate ID in the Onsite Alert IDs for the ERL text box and click Remove.

ERL Address

ALI Details button

Click ALI Details to view or change the automatic location information (ALI) of an ERL. The ALI provides detailed information about the location of the ERL, such as street address and phone number.

See ALI Information for information about the ALI fields.

Insert button

Click Insert to save your changes to the new ERL.

The Insert button is only available when creating a new ERL.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update to save your changes to the ERL.

The Update button is only available when changing an existing ERL.

Close button

Click Close to close the window. You must click Update or Insert to save your changes before you click Close.

Related Information

ALI Information

The ALI Information (for ERL Name) page appears when you do one of these:


Note


On the ALI Information (for ERL Name) page, the ERL Name variable is replaced with the appropriate ERL name. For example, if you click on ALI Details on the ERL Information for Default page, the page that appears is titled ALI Information for Default. Likewise, if the ERL name is First Floor, the page that appears is titled ALI Information for First Floor.


  • Click Add/Edit ALI in the ERL Address section on the Add New ERL page.

    Note


    The Add New ERL page appears when you choose Add New ERL on the Find ERL Data page (opened when you choose ERL > Conventional ERL).


  • Click Add/Edit ALI on the ERL Information for ERL Name page. The ERL Information for ERL Name page appears when you click on an existing ERL name or on Configure Default ERL on the Find ERL Data page (opened when you choose ERL > Details).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Enter ALI Information page to enter the automatic location information (ALI) for an emergency response location (ERL). Send this information to your service provider, who will ensure it gets into the required database so that calls from your ELINs are routed to the local PSAP and public safety answering points (PSAPs) can locate an emergency caller.

The data requirements for these fields might differ from service provider to service provider. Contact your service provider to determine their requirements. The descriptions of the fields in Table 1 are based on the National Emergency Number Association (NENA) Version 2 standards (USA).


Caution


The quality of the information you enter here is critical. This information is displayed to emergency call operators and to your local response team. They use this information to locate emergency callers. If the data is incorrect or difficult to understand, emergency response can be delayed, which might result in casualties that could have been prevented.


Table 1 describes the Enter ALI Information page.

Table 13 Enter ALI Information Page

Field

Description

Notes

Find all prevalidated fields from validation file by selecting a tag

Select a Tag

Select the tag whose associated ALI data you want to load into the window. You can then edit the information for this specific ALI.

You can simplify the entry of ALI data by setting up tags in a file called validate.txt. This page explains where to place the file, and where to find the samplevalidate.txt file, which explains the format of the file.

When you create a tag, you enter information that is common between several ALIs, such as company name, city, state, and so forth. For example, if you have a 25-story building, and you are creating an ERL for each floor, you could create a tag called "25story." Then, instead of retyping the information for the building 25 times, you simply select a tag and the ALI data is loaded with the data you defined for the tag.

ALI Data

House Number

The number from the postal street address for the building (for example, the "170" in 170 West Tasman Dr.)

The number can be up to 10 characters, but your service provider might only support 8 character numbers.

House Number Suffix

The number extension (such as /2) for the house number, if any.

Street Name

The street name from the postal address for the building.

You are limited to 60 characters.

Prefix Directional

A leading directional indicator if the street name contains one, for example, N for North.

Can be one of: N, S, E, W, NE, NW, SE, SW.

Street Suffix

The type of street. Select the type from the drop-down list, and the field is filled with one of the abbreviations accepted by the U.S. Postal Service Publication 28, for example, AVE for Avenue.

You can also type in the suffix. You are limited to 4 characters.

Post Directional

A trailing directional indicator if the street name contains one, for example, N for North.

Can be one of: N, S, E, W, NE, NW, SE, SW.

Community Name

The community name for the address, for example, a city, town, or district name.

You are limited to 32 characters.

State

The 2-digit state abbreviation.

You are limited to 2 characters.

Main NPA

The 3-digit area code of the main number associated with the ERL.

Main Telephone No.

The main phone number associated with the ERL. This might be the number of the security office for the ERL.

You are limited to 7 characters.

Class of Service

Select the class of service for the ERL.

If you do not know your class of service, ask your service provider.

Type of Service

Select the type of service for the ERL.

If you do not know your class of service, ask your service provider.

Exchange

The Local Exchange Carrier (LEC) exchange identifier for the serving telephone office for the phone.

You are limited to 4 characters. Ask your service provider for this identifier.

Customer Name

The subscriber name associated with the ERL, typically, your company name.

You are limited to 32 characters.

Order Number

The service order number of the activity of establishing or updating this record.

You are limited to 10 characters. Work with your service provider to determine a valid order number, if one is needed.

Extract Date

The date on which the record was created.

This is a read-only field.

County ID

The county identification code for the zone. In the USA, use the FIPS code assigned to the county by the U.S. Census Bureau.

You are limited to 4 characters.

Company ID

Your NENA-registered company identification code.

You are limited to 5 characters.

Zip Code

The postal zip code for the address.

You are limited to 5 characters.

Zip Code Extension

The postal zip code "plus four" number.

You are limited to 4 digits.

Customer Code

Your customer code. Ask your service provider if you do not know your code.

You are limited to 3 characters.

If you change this field, Emergency Responder generates two records: a Delete record to remove the ALI with the old code, and an Insert record to add the ALI with the new code. This Delete/Insert sequence is only generated the next time you export ALI: you must ensure you submit this export file to the service provider.

Comments

Optional comments. These comments might be displayed at the PSAP if an emergency call is made from this ERL.

You are limited to 30 characters.

Longitude

The longitude of the ERL.

You are limited to 9 digits.

Latitude

The latitude of the ERL.

You are limited to 9 digits.

Elevation

The elevation of the ERL.

You are limited to 5 digits.

TAR Code

The taxing area rate code.

You are limited to 6 characters.

Location

Additional location information, in free form, to help identify the exact location of the phone.

This information is displayed to your security personnel along with the ERL name when an emergency call is made, so use this field to help locate the caller. For example, you might repeat the street address that is defined in several separate fields elsewhere on this page.

You are limited to 60 characters.

Reserved

Information your service provider might require to create a valid ALI file.

Ask your service provider if you must enter anything in the reserved area.

Be aware that NENA and CSV requirements may be different. For example, ERL Import does not require that you enter anything in the Reserved field. You can give an empty string in each of the ERL records and Emergency Responder accepts this file for importing. However, you must not delete the field itself from the file. The field must be there in the record; it can be an empty string delimited with a comma.

Save and Close button

Click Save and Close to save your changes and close the Enter ALI Information page.

This button is only available when entering information for a new ERL.

Update ALI Info button.

Click Update ALI Info to save your changes.

This button is only available when viewing a previously configured ERL.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Close button

Click Close to close the window.

Related Information

Export ERL Data

The Export ERL Data page appears when you click the Export link on the Find ERL Data page (opened when you choose ERL > Conventional ERL).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export ERL Data page to create ERL export files for your own use only; do not submit ERL export files to your service provider. For example, use an ERL export file to back up your configuration or to move it to another Emergency Responder server.

To create a file to send to your service provider to update their ALI data, see Export PS-ALI Records.

Table 1 describes the Export ERL Data page.

Table 14 Export ERL Data Page

Field

Description

Select Export Format

The file format to be used in the export file. For ERL data, either csv (comma separated value) or XML.

Enter Export File Name

The name of the file you want to create. Do not include a file extension.

Export button

Click Export to create the export file.

Close button

Click Close to close the window.

Related Tasks

Import ERL Data

The Import ERL Data page appears when you click the Import link on the Find ERL Data page (opened when you choose ERL > Conventional ERL).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Import ERL Data page to create or update many ERLs at once from a file in which you have defined the ERL data. Create this file using a spreadsheet that can save the information in one of the required formats (csv or xml). View the samples from this page before attempting to create an import file.

If you must update a lot of ERLs, you can export the ERL data, update the export file, and reimport the file.

You can also use the Upload utility to upload a file containing ERL data from your local system; you can then import the ERL data. See Upload File for more information.

Table 1 describes the Import ERL Data page.

Table 15 Import ERL Data Page

Field

Description

Select Import Format

Select the format used in the file you are importing.

After you select the format, click View sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.

Select File to Import

Select the file from which you want to import ERL data.

Upload button

Click Upload to upload a file from your local system. See Upload File for more information.

Import button

Click Import to add ERL data from the import file to the Emergency Responder database.

Note   

The imported ERL data overwrites conflicting data in the Emergency Responder database.

Close button

Click Close to close the window.

Related Information

Off-Premises ERL

The Find Off-Premises ERL Data page appears when you choose ERL > Off-Premise ERL > Search And List.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Off-Premise ERL Data page to define the emergency response locations (ERLs) for individuals with phones, who are located outside of the corporate network in the company.

Table 1 describes the Find and List Off-Premise ERLs page.

Table 16 Find Intrado ERL Data (Off-Premise)

Field

Description

Notes

ERL Search Parameters

Find Off-Premises ERL where...

Select search criteria and click Find to list existing Off-Premise ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.

From the search results list, you can:

  • Click an entry to view and update its characteristics.
  • Click the Copy icon to create a new ERL with the same ALI data.
  • Click the Delete icon to remove the ERL.
  • Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

Add New ERL

Click Add New ERL to create a new ERL.

Related References

Add New ERL

The Add New ERL (Off-Premise phones) page appears when you choose Add New ERL on the Find Intrado ERL Data page (opened when you choose ERL > Off-Premise ERL> Search and List).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Add New ERL page to create a new emergency response location (ERL) for Off-Premise phones. Alternatively, you can create or update many ERLs at once by importing predefined ERL information from a separate file. See Import ERL Data for more information.

Use the Find ERL Data page to view or update an existing ERL.

Table 1 describes the Add New ERL (Off-Premise Phones) page.

Table 17 Add New ERL (Off-Premise Phones)

Field

Description

Note

ERL Settings

ERL Name

The name of the ERL. The naming strategy you use is critical. The ERL name is one of the primary pieces of information your security team sees when alerted to an emergency call. If the name is easy to understand and very descriptive, it can help your team respond quickly to a call.

Work with your security team to develop an ERL naming strategy.

You cannot change the name of an existing ERL. To change an ERL name, create a new ERL, then delete the old ERL.

Any leading and trailing spaces is trimmed.

Description

Enter a description of the new ERL (optional).

Route/Translation Pattern Settings

Route/Translation Pattern

The phone number, defined as a route pattern in Cisco Unified Communications Manager, that is configured to use the gateway the call should be routed through to get to the correct PSAP. This number must include the external emergency number, such as 911 in the USA. For example, 10.911 or 10911. The pattern can only contain numbers and dots.

Add button

To add a route point, choose a route point from the drop-down box and click Add.

Remove button

To remove a combination, select it in the list and click Remove.

Onsite Alert Settings

Available Onsite Alert IDs

Text box that displays the IDs of all available onsite alert personnel.

You must first add the contact to the list of onsite alert personnel. See Onsite Alert Settings for more information.

Add button

Select the onsite alert (security) contacts to be assigned to the ERL. These contacts are notified when an emergency call is made from the ERL. To add a contact, select an Onsite Alert ID from the Available Onsite Alert IDs list and click Add. The contact ID then appears in the Onsite Alert IDs for the ERL text box.

Remove button

To remove a contact for the ERL, select the appropriate ID in the Onsite Alert IDs for the ERL text box and click Remove.

Insert button

Click Insert to save your changes to the new ERL.

The Insert button is only available when creating a new ERL.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update to save your changes to the ERL.

The Update button is only available when changing an existing ERL.

Close button

Click Close to close the window. You must click Update or Insert to save your changes before you click Close.

Related References

Secondary Status

The Secondary Status page appears when you choose ERL > Off-Premise ERL > Secondary Status.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Secondary Status page to query the Intrado Secondary Status database for information about off-premise telephone number record update transactions that were flagged with errors. These records may include the following:

  • Corrected records that are now in the Intrado database.
  • Error records that are referred back to customers for correction.
  • Deleted error records from the Intrado database.

You can query the Intrado Secondary status database for off-premise telephone number records with errors.

Table 1 describes the Secondary Status for Off-Premise phones.

Table 18 Secondary Status (Off-Premise Phones)

Field

Description

Find DIDs where...

Select search criteria and click Find to list the result of a query on the Intrado secondary status server.

Related References

Find Intrado ERL

The Find Intrado ERL page appears when you choose ERL > Intrado ERL > Intrado ERL (Search and List).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

When you use Intrado V91-1-1 services, you can use the Intrado ERL Data page to define the emergency response locations (ERLs) for your company.

Table 1 describes the Find and List Intrado ERLs page.

Table 19 Find Intrado ERL Data

Field

Description

Notes

ERL Search Parameters

Find Intrado ERL where...

Select search criteria and click Find to list existing Intrado ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.

From the search results list, you can:

  • Click an entry to view and update its characteristics.
  • Click the Copy icon to create a new ERL with the same ALI data.
  • Click the Delete icon to remove the ERL.
  • Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

See Add New ERL for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See Add New ERL for more information.

Level of service button

Click Level of service to display the level of service that Intrado designates for the specific address that is configured in the ALI details. Intrado supports the following level of service:

  • No Coverage—Intrado does not have access to the selective router and cannot provide the callback number and address to the PSAP that services that address.
  • Basic—The PSAP that provides service currently can not emergency support for wire line services or VoIP service providers.
  • Enhanced—Calls can be routed to the PSAP via the existing E9-1-1 selective router network, and Intrado can provide callback number and address to the PSAP.

Bulk TN Update button

Select multiple ERLs and click Bulk TN Update to update the ELIN for the selected ERL.

Export

Click the Export link to create a file containing your ERL configuration.

See Export ERL Data for information about exporting ERL data.

Import

Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.

See Import ERL Data for information about importing ERL data.

Default ALI Values

The Default ALI Values page appears when you choose ERL > Intrado ERL > Default ALI Values.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Default ALI Values page to set the default values that automatically populate the respective ALI fields when a new Intrado ERL is created.

Table 1 describes the Default ALI Information page.

Table 20 Default ALI Values

Field

Description

Default ALI Values for Intrado ERLs

Type of Service

Defines the type of service for the calling party number, such as FX in 911 area or Non-Pub.

Note   

Intrado recommends setting the default to Non-Pub.

Class of Service

Defines the class of service for the calling party number, such as residential, business, VoIP.

Note   

Intrado recommends setting the default to VoIP.

Company ID

Specified by Intrado.

Customer Name

Specified by Intrado.

Update button

Click Update to save your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Secondary Status

The Secondary Status page appears when you choose ERL > Intrado ERL > Secondary Status.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Secondary Status page to query the Intrado Secondary Status database for information about telephone number record update transactions that were previously flagged with errors. These records may include the following:

  • Corrected records that are now in the Intrado database.
  • Error records that are referred back to customers for correction.
  • Deleted error records from the Intrado database.

You can query the Intrado Secondary status database for telephone number records with errors that have been corrected.

Table 1 describes the Secondary Status for phones that are serviced by Intrado.

Table 21 Secondary Status (Intrado Phones)

Field

Description

Find ELINS where...

Select search criteria and click Find to list the result of a query on the Intrado secondary status server.

Intrado Schedule

The Intrado Schedule page appears when you choose ERL >Intrado ERL > Intrado Schedule.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Intrado Schedule page to specify the day of the week and time when ALI update requests and secondary status update requests are sent to Intrado. ALI update requests sends newly created TN records to Intrado. Secondary Status update requests sends queries to Intrado requesting information about records with errors that have been corrected.

Table 1 describes the Intrado Schedule page.

Table 22 Intrado Schedule

Field

Description

Notes

Add new schedule

Specify the day of the week and time of the day when you want to schedule an update:

  1. Select the days of the week when you want to run the switch-port and phone update process.
  2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24-hour clock.
  3. Check the Enable Schedule box if you want to activate this schedule.
  4. Choose either ALI Update Schedule or Secondary Status Update Schedule.

Cisco recommends that you run the Intrado update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Add button

Click Add to add the schedule to the list of schedules.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing schedule to save changes you make to the schedule.

Only available when viewing an existing schedule.

Add New Schedule

View ALI Discrepancies

The View ALI Discrepancies page appears when you choose ERL > Intrado ERL > View ALI Discrepancies.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the View ALI Discrepancies page to view discrepancies in the records between the ALI data that is stored in the local Emergency Responder database and the ALI data for this ELIN in the Intrado database.

Table 1 describes the Find ALI Discrepancies page.

Table 23 ALI Discrepancies

Field

Description

Find ELIN where...

Enter search criteria to select the ELIN that you want to find.

To find all ELIN, click Find without entering any criteria.

To narrow your search, select the field you want to search on from the drop-down list, select the search relationship (is contains, begins with, and so on), and enter the search string. Click Find.

View ALI Discrepancies for a Specific ELIN

Choose ERL > Intrado ERL > View ALI Discrepancies and search for discrepancies. The View ALI Discrepancies for a specific ELIN page appears when you select a specific ELIN from the results.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the View ALI Discrepancies for a Specific ELIN page to view discrepancies in the records between the ALI data that is stored in the local Emergency Responder database and the ALI data for this ELIN in the Intrado database.

Table 1 describes the Find ALI Discrepancies for a specific ELIN page.

Table 24 ALI Discrepancies for Specific ELIN

Field

Description

View Intrado ALI Discrepancies

ALI Fields

List of ALI field information from the local Emergency Responder database and from Intrado database:

  • House Number
  • House Suffix
  • Street Name
  • Prefix Directional
  • Street Suffix
  • Post Directional
  • Community Name
  • State
  • Main NPA
  • Class of Service
  • Type of Service
  • Exchange
  • Customer Name
  • Order Number
  • Extract Date
  • County ID
  • Company ID
  • Zip Code
  • Zip Code Extension
  • Customer Code
  • Comments
  • Longitude
  • Latitude
  • Elevation
  • TAR Code
  • Location
  • Reserved

Save button

Click Save to save your changes in the local Emergency Responder database.

Save Intrado ALI Info button

Click Save Intrado ALI Info to update the Intrado VUI database.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Close button

Click Close to close the window.

ERL Migration Tool

The ERL Migration Tool page appears when you choose ERL > ERL Migration Tool.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the ERL Migration Tool page to migrate ERLs from conventional ERL data to Intrado ERL data and vice versa.

Table 1 describes the ERL Migration Tool page.

Table 25 ERL Migration Tool

Field

Description

Status

Displays status messages

ERL Search Parameter

Find

Select search criteria and click Find to list either existing Conventional ERLs or Intrado ERLs.

From the search results list, you can select the ERLs that you wish to migrate

Migrate to Intrado ERL Button

When you search for Conventional ERLs, you can select the ERLs that you wish to migrate to Intrado.

When you click on the Migrate to Intrado ERL button, you can select an Intrado route point for all the selected ERL.

Migrate to Regular ERL

When you search for Intrado ERLs, you can select the ERLs that you wish to migrate to a conventional ERL data.

When you click on the Migrate to Regular ERL button, you can enter a route point, specify whether the ERL is a test ERL and Test the ERL.

SNMP Settings

The SNMP Settings page appears when you choose Phone Tracking > SNMP Settings.

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the SNMP Settings page to define the SNMP read community string used by your switches.

Table 1 describes the SNMP Settings page.

Table 26 SNMP Settings Page

Field

Description

Notes

Add SNMP Community Setting

IP Address/Host Name

The IP address or host name of a switch whose SNMP read community string you are defining.

If you use the same read community string for all switches, you only need to define one entry: *.*.*.*.

If you use different read community strings for sets of switches, you can define each set, using variables and ranges. For example, if you have 10 switches from 10.1.115.0 to 10.1.125.0, you can use 10.1.115-125.0 as the IP address. You can also mix ranges and variables, such as *.*.115-125.*.

You are not defining your switches on this page, you are only associating IP address patterns to read community strings.

Emergency Responder only tries to use the string with the specific switches you identify on the LAN Switch Details page. See LAN Switch Details for more information.

If two or more patterns match an IP address, Emergency Responder uses the SNMP string associated with the most closely matching pattern.

Timeout

The time, in seconds, in which Emergency Responder should consider an attempted SNMP connection to a switch to have failed. See the explanation of Retries for more information.

Default is 10 seconds. The optimal value is 10 to 15 seconds.

Maximum Retry Attempts

The number of times Emergency Responder should attempt to contact a switch.

With each retry, the previous timeout is multiplied by 2, to ensure the switch has enough time to respond. For example, if you specify 10 for timeout, the first attempt times out in 10 seconds, the second attempt times out in 20 seconds, the third attempt times out in 40 seconds, and so forth.

Default is 2 retries. This number does not include the initial attempt; that is, if retries is 2, Emergency Responder attempts to contact a switch up to 3 times (the initial attempt plus 2 retries).

The optimal value is 2 to 3 retries.

Read Community

The SNMP read community string for the switch.

Default is public for any IP address not covered in the SNMP settings list.

Insert button

Click Insert to add the entry to the list of SNMP settings.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

SNMP Settings

A list of SNMP settings that you have already defined.

To change an entry, click any of the links associated with the entry to load the details into the edit boxes at the top of the page. Then make your changes and click Update.

To delete an entry, click the Delete icon for the entry.

Add New button

Click Add New to add another SNMP setting.

Update button

Click Update to save changes you make to an existing SNMP setting.

Only available when viewing an existing setting.

Related Tasks

Phone Tracking Schedule

The Phone Tracking Schedule page appears when you choose Phone Tracking > Schedule.

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Phone Tracking Schedule page to define the Cisco Emergency Responder (Emergency Responder) schedule for updating phone and switch information from the network. Emergency Responder updates network information using two processes:

  • Phone Tracking—A periodic comparison of the phones registered with Cisco Unified Communications Manager to the location information obtained from the switches. If a phone moves, Emergency Responder updates the phone ERL.
  • Switch Port and Phone Update—The phone tracking process plus a more extensive check of the network switches, which can identify new or changed switch modules (additional or removed ports). Ensure that your ERL administrator updates the ERL assignment for new ports.

Table 1 describes the Phone Tracking Schedule page.

Table 27 Phone Tracking Schedule Page

Field

Description

Notes

Incremental Phone Tracking

Incremental Phone Tracking Interval

The time, in minutes, between making updates to the known phone locations. This periodic update ensures that phones that have moved are located and assigned to the correct ERL.

Click Update to save your changes to this field.

The default is 30 minutes.

The range of the interval that can be defined is 5 - 300 minutes.

Add New Schedule

Enter the schedule you want to add:

  1. Select the days of the week when you want to run the switch-port and phone update process.
  2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24-hour clock.

Cisco recommends that you run the switch-port and phone update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Insert button

Click Insert to add the schedule to the list of schedules.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing schedule to save changes you make to the schedule.

Only available when viewing an existing schedule.

Switch-Port and Phone Update Schedule

The list of schedules you have defined.

To change a schedule, click the Hour link, the Minute link, or the Edit icon to load it into the Modify Schedule area above the list. Then, make your changes and click Update.

To remove a schedule, click the Delete icon for the schedule.

If any schedules overlap, only one schedule is run.

Add New button

Click Add New to add another schedule.

Cisco Unified Communications Manager Clusters

The Cisco Unified Communications Manager Clusters page appears when you choose Phone Tracking > Cisco Unified Communications Manager.

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Cisco Unified Communications Manager Clusters page to identify the Cisco Unified Communications Manager clusters whose emergency calls this Emergency Responder group handles. Only assign a Cisco Unified Communications Manager cluster to a single Emergency Responder group. Emergency Responder gets the list of phones registered with these Cisco Unified Communications Manager servers and tracks the movements of these phones.

Table 1 describes the Cisco Unified Communications Manager Clusters page.

Table 28 Cisco Unified Communications Manager Clusters Page

Field

Description

Notes

Add New Cisco Unified Communications Manager Cluster

Cisco Unified Communications Manager

The IP address or DNS name of a Cisco Unified Communications Manager server that is running Cisco Unified Communications Manager and SNMP services.

Only add one server per Cisco Unified Communications Manager cluster— Emergency Responder can identify the other servers in the cluster. The Cisco Unified Communications Manager server you specify represents the cluster in which it is a member.

When viewing a previously defined Cisco Unified Communications Manager server, Emergency Responder displays a CCM List link. Click CCM List to view a list of the Cisco Unified Communications Manager servers that belong to the same cluster as the selected server.

After the IP address/DNS name has been configured, it cannot be modified.

CTI Manager

The IP address or DNS name of the CTI Manager used by the specified Cisco Unified Communications Manager server.

CTI Manager User Name

The name of the user created in the Cisco Unified Communications Manager server for Emergency Responder use.

This user must have specific characteristics and device assignments. See Create Emergency Responder Cisco Unified Communications Manager User for specific information.

CTI Manager Password

The password for the user.

Backup CTI Manager 1

The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.

Backup CTI Manager 2

The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.

Telephony Port Begin Address

The number of the first CTI port to use for calling onsite alert (security) personnel. When an emergency call is made, Emergency Responder calls the onsite alert personnel for the originating ERL using the telephony ports you configure here.

You must first create this port in Cisco Unified Communications Manager. See Create Required CTI Ports for more information.

Number of Telephony Ports

The number of CTI ports. Enter the number of CTI ports you created in Cisco Unified Communications Manager. The number of ports is the number of concurrent calls Emergency Responder can make to onsite alert personnel.

The ports used are in sequence from the beginning port. For example, if you enter 3000 for the begin port, and 4 for number of ports, Emergency Responder uses 3000, 3001, 3002, and 3003.

Enable Secure Connection

Enable Secure Connection check box

Click this check box to enable secure connection. You can enter data in the other fields of this section only if you have enabled Secure Connection.

TFTP Server IP Address

The IP address of the TFTP server.

TFTP Server Port

The port of the TFTP server.

Backup TFTP Server IP Address

The IP address of the backup TFTP server, for the Unified CM node being added.

CAPF Server IP Address

The IP address of the CAPF server.

CAPF Server Port

The port of the CAPF server.

Instance ID for Publisher

The instance ID for the Publisher node.

Secure Authentication String for Publisher

The secure authentication string for the Publisher node.

Instance ID for Subscriber

The instance ID for the Subscriber node.

Secure Authentication String for Subscriber

The secure authentication string for the Subscriber node.

AXL Settings

AXL Username

The username for the application user on Cisco Unified Communications Manager with privileges to perform AXL queries.

AXL Password

The password for the application user on Cisco Unified Communications Manager with privileges to perform AXL queries.

AXL Port Number

The port number that is used by the application on Cisco Unified Communications Manger. The default value is 8443.

Insert button

Click Insert to add the new Cisco Unified Communications Manager server to the list of servers.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing server to save changes you make to the server.

Only available when viewing an existing server. Replaces the Insert button when viewing an existing server.

Cisco Unified Communications Manager Clusters

Add New button

Click Add New to add another Cisco Unified Communications Manager server.

Cisco Unified Communications Manager list

A list of Cisco Unified Communications Manager servers defined for this Emergency Responder group. Click a server link or the Edit icon to view and modify the Emergency Responder configuration for the server. Click the Delete icon to delete the server.

LAN Switch Details

The LAN Switch Details page appears when you choose Phone Tracking > LAN Switch Details.


Note


Cisco Emergency Responder supports SNMP Version 1, Version 2 and Version 2C of a LAN switch.


Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the LAN Switch Details page to add, remove, or change the switches that Emergency Responder manages. Ensure you identify all switches that might have phones attached to them. You can only assign switch ports to ERLs if you enter the switches on this page. Any phones attached to unidentified switches or ports are listed as unlocated phones in Emergency Responder, and are assigned to the Default ERL.

Table 1 describes the LAN Switch Details page.

Table 29 LAN Switch Details Page

Field

Description

LAN Switch Details

Switch Host Name/IP Address

The IP address or DNS name of the switch.

Description

Description of this switch.

Enable CAM-based Phone Tracking

Click this check box if there might be phones attached to this switch that do not use the Cisco Discovery Protocol (CDP) to announce themselves to the network. For non-CDP phones, Emergency Responder must use the Content Addressable Memory (CAM) information about the switch to identify phones.

Use port description as port location

Click this check box if you want to display the switch port description that is configured on the switch in the Location Field.

Insert button

Click Insert to add the switch to the list of switches.

When you click Insert, Emergency Responder asks if you want to run the switch-port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to simply add the switch to the configuration without running the process immediately.

Note   

See Manually Run The Switch-Port and Phone Update Process for information about running the process if you select not to run it immediately.

Update button

Click Update when viewing an existing switch to save changes you make to the switch.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

LAN Switches

LAN Switch list

A list of the switches you have already defined. Click on the IP address/DNS name of the switch or click the Edit icon to view and modify settings for the switch. Click the Delete icon to delete the switch.

Add LAN Switch button

Click Add LAN Switch to add another switch.

Export

Click the Export link to export the switch definitions to another file. See Export LAN Switch for more information.

Import

Click the Import link to import a list of switches into the Emergency Responder configuration. This list might be exported from your network management software. See Import LAN Switch for more information.

Related Information

Export LAN Switch

The Export LAN Switch page appears when you click Export in the LAN Switch Details page (opened when you choose Phone Tracking > LAN Switch Details).

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Export LAN Switch page to create a file containing the Emergency Responder switch configuration.

If you must update several switch entries in Emergency Responder, you can export the switch information, make your changes in the export file using a spreadsheet, then reimport the file.

You can also download a file to your local system using the Download utility. See Download File for more information.

Table 1 describes the Export LAN Switch page.

Table 30 Export LAN Switch page

Field

Description

Select Export Format

The format to use for the file, such as CSV (comma separated values).

Enter Export File Name

The name of the file you want to create. Do not include the file extension.

Export button

Click Export to create the file. The Status box shows the status of the exportation.

Close button

Click Close to close the window.

Download

Select a File to Download

Use the pulldown menu to select a LAN switches configuration file and click Download to download the file to your local system.

Import LAN Switch

The Import LAN Switch page appears when you click Import in the LAN Switch Details page (opened when you choose Phone Tracking > LAN Switch Details).

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Import LAN Switch page to add several switches at once to the Emergency Responder configuration. You can import a previously exported file or a file that you created on your local system and uploaded using the Upload utility. See Upload File for more information.

Table 1 describes the Import LAN Switch page.

Table 31 Import LAN Switch page

Field

Description

Select Import Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet, or to determine if your network management software can create the required format.

Select File to Import

Select the file from which you want to import data.

Before you can import a file, you must place it in the folder mentioned on this page.

Upload button

Click Upload to upload a file from your local system. See Upload File for more information.

Import button

Click Import to add data from the information in the import file to your Emergency Responder configuration.

Emergency Responder asks you whether you want to run phone tracking on the imported switch. You must run phone tracking before you can configure the switch ports, so normally you should choose OK. If you choose Cancel, Emergency Responder imports the switches but does not run the phone tracking process.

Note   

If you elect not to run the phone tracking process, after importing the file, run the switch-port and phone update process. See Manually Run The Switch-Port and Phone Update Process.

Close button

Click Close to close the window.

Import Status

Text box that displays status information.

Run Switch-Port and Phone Update

When you choose Phone Tracking/Run Switch-Port & Phone Update, a dialog box appears that prompts you to "Press Okay to run Switch-Port and Phone update process on Emergency Responder."

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Run Switch-Port and Phone Update page to run manually the switch-port and phone update process.

Switch Port Details

The Switch Port Details page appears when you choose ERL Membership > Switch Ports .

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Switch Port Details page to assign switch ports to ERLs. This assignment allows Emergency Responder to assign the correct ERL to phones that connect to the network through the configured ports.

To support switches such as the Cisco Catalyst 3750, which have ports that can be uniquely identified by Switch ID, Module ID and Port ID combination, Emergency Responder uses the following port naming convention:

  • IfName: New field display name for port as given for the switch CLI (for example Fa1/5 or Gi2/0/1)
    • Port Identifier: replaces the Module ID/Port ID.
    • It contains {optional} <<Switch ID (for stackable switches like the Cisco Catalyst 3750)>>/ {optional} <<relative position of the module in switch>> / <<relative position of port in the module>>
  • Search on Port IfName replaces the Module ID/Port ID search

Table 1 describes the Switch Port Details page.

Table 32 Switch Port Details Page

Field

Description

Notes

Switch Port Search Parameters

Find ports where...

Enter search criteria to select the ports you want to view or configure.

To view all ports, click Find without entering any criteria.

To narrow your search:

  • Select All to indicate that only calls that match every criteria be selected (an AND search); select Any to indicate that calls that match any search criteria be selected (an OR search). From the pulldown menu, select the field you want to search on (ERL Name, Phone MAC Address, and so on), select the search relationship (contains, starts with, and so on), enter the search string, and select how many results per page are displayed.
  • To search on a combination of fields, click the Plus icon (+) to add additional search parameters. (Click the Minus icon () to remove search parameters.)
  • Click Find when you have entered all of the search parameters.

If you are configuring ports, you must first generate a list of ports using the Find button.

 

The list of switch ports that match your search criteria, one line per port.

To assign ERLs to selected ports, click the check box to the left of the switch details, enter the ERL name in the text box or click Search ERL to find and select the ERL, then click Assign ERL.

To view and update the phone location for a port, click the View link in the port's Location column.

To change the fields shown in the list and to change their order, click Edit View. This action opens a separate Edit View page:

  • To add a field, select it in the Available Fields list and click > (right arrow).
  • To remove a field, select it in the Selected Fields list and click< (left arrow).
Note   

You cannot remove the ERL Name from the table view.

Click Apply to save your changes on the Edit Table View page. Click Close to close the window.

Emergency Responder displays a maximum number of 1,000 switch port records at a time. If the search results in more than 1,000 switch ports, an error message to refine the search is displayed.

If a large number of ports match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.

Export

Click Export to export the ERL to switch port configuration to another file. See Export Switch Ports for more information.

Import

Click Import to import a set of ERL-to-port mappings into the Emergency Responder configuration. See Import Switch Ports for more information.

Switch Ports

Export Switch Ports

The Export Switch Ports page appears when you click Export in the Switch Port Details page (opened when you choose ERL Membership > Switch Ports ).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export Switch Ports page to create a file containing the Emergency Responder switch port configuration.

If you must make changes to a large number of port-to-ERL assignments, you can export a file, make your changes in the file using a spreadsheet, and then reimport the file.

You can also download a file using the Download utility, modify it on your local system, then upload it using the Upload utility. See Download File for more information.

Table 1 describes the Export Switch Ports page.

Table 33 Export Switch Ports Page

Field

Description

Select Export Format

The format to use for the file, such as CSV (comma separated values).

Enter Export File Name

The name of the file you want to create. Do not include the file extension.

Export button

Click Export to create the file. The Status box shows the status of the exportation.

Close button

Click Close to close the window.

Download

Select a File to Download

Use the pulldown menu to select a file and click Download to download the file to your local system.

Import Switch Ports

The Import Switch Ports page appears when you click Import in the Switch Port Details page (opened when you choose ERL Membership > Switch Ports).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Import Switch Ports page to add or update several switch port configurations at once to the

Emergency Responder configuration. Switch port configurations are mappings of ports to ERLs.

To create the switch port import file, follow these steps:

Procedure

  1. Export the switch port details.
  2. Modify the ERK field of these records and save the file.
  3. Import the file using switch port import.

You can also create the import file on your local system and then upload the file using the Upload utility. See Upload File for more information.

Table 1 describes the Import Switch Ports page.

Table 34 Import Switch Ports Page

Field

Description

Select Import Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. You can use this sample information to create your import file in a spreadsheet, but it is easier to export the switch port information from Emergency Responder, modify the export file using a spreadsheet program, and then import the modified file.

Note   

See Export Switch Port Information for information about exporting switch port information.

Select File to Import

Select the file from which you want to import data.

Upload button

Click Upload to upload a file from your local system. See Upload File for more information.

Import button

Click Import to add data from the information in the import file to your Emergency Responder configuration. ERL assignments in the import file override assignments that already exist in the Emergency Responder configuration.

Note   

Port ERL configurations are only updated if Emergency Responder has discovered the port before you import the port configuration.

Close button

Click Close to close the window.

Import Status

Text box that displays status information.

Find and List IP Subnets

The Find and List IP Subnets page appears when you choose ERL Membership > IP Subnets.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Find and List IP Subnets page to locate and view IP subnets that you would like to modify or delete. You can also navigate to add new IP subnets from this page.

Table 1 describes the Find and List IP Subnets page.

Table 35 Find and List IP Subnets Page

Field

Description

IP Subnet Search Parameters

Find IP Subnets where...

To list specific IP subnets, select the search criteria and click Find. To list all IP subnets, click Find without entering any criteria.

IP Subnets

IP Subnets list

Displays results of the IP subnet search. For IP subnet found, the system displays the Subnet ID, Subnet Mask, ERL Name, and Location

Click on one of the preceding records or click the Edit icon to modify that IP subnet. The Configure IP Subnets page appears. Change the Location field or the ERL Name field.

Note   

When modifying an existing IP subnet, you cannot change the Subnet ID or the Subnet Mask.

Click Update to save your changes to the IP Subnet.

Click the View Phones icon in any record to view all the IP subnet phones. The IP Subnet Phones page displays a list of the discovered phones in the IP subnet. See IP Subnet Phones.

Click the Delete icon to remove an IP subnet. When you click Delete, Cisco Emergency Responder asks if you want to run the switch-port and phone update process right away. Click OK to run the process immediately or click Cancel to delete the IP subnet without running the process immediately.

Cancel Changes button

Click Cancel Changes to cancel any changes made on the Configure IP Subnets page.

Note   

The Cancel Changes button is viewable only on the Configure IP Subnets page.

Add New IP Subnet

Click Add New IP Subnet to configure new IP subnets. The Configure IP Subnets page appears. See Configure IP Subnet for more information

Export

Click Export to create a file containing the IP subnets configuration information. The Export IP Subnet page appears. See Export IP Subnets for more information,

Import

Click Import to import IP subnet configuration information from a file. The Import IP Subnet page appears. See Import IP Subnets for more information,

Configure IP Subnet

To reach the Configure IP Subnet page, choose ERL Membership > IP Subnets and click on the Add New IP Subnet link. The Configure IP Subnet page appears.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Configure IP Subnet page to manually define an IP Subnet and its ERL. You must manually define an IP Subnet if any of these conditions apply:

  • Emergency Responder cannot automatically track the type of phone, for example, if the phone is wireless. See Network Hardware and Software Requirements for information about phone support.
  • Use the CiscoWorks IP Telephony Environment Monitor (ITEM) 2.0 to monitor the health of your Emergency Responder system. You create subnets, configure test ERLs and associate them to the subnet, and configure synthetic phones to belong to the test ERLs. See Set Up IP Subnet-based ERLs and the Synthetic Phones

Table 1 describes the Configure IP Subnet page.

Table 36 Configure IP Subnet Page

Field

Description

Add New IP Subnet

Subnet ID

The IP address of the subnet you want to define.

Subnet Mask

The mask of the subnet you want to define

Location (optional)

The location of the new IP subnet.

ERL Name

The ERL to assign to the subnet. Type in a valid ERL name or click Search ERL to find and select the ERL.

Insert button

Click Insert to add the subnet.

When you click Insert, Emergency Responder asks if you want to run the switch-port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to simply add the IP subnet to the configuration without running the process immediately.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Related Information

IP Subnet Phones

The IP Subnet Phones page appears when you choose ERL Membership/ IP Subnets and click on the View Phones icon in any record s returned by the IP Subnet Search.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the IP Subnet Phones to view all the IP Subnet phones discovered by Emergency Responder.

The IP Subnet Phones page displays the Subnet ID and the Subnet Mask for each IP subnet and lists all the phones tracked in that IP subnet and when the last phone was tracked.

Export IP Subnets

To reach the Export IP Subnets page, choose ERL Membership > IP Subnets. On the Find and List IP Subnets page, click the Export link. The Export IP Subnets page appears.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export IP Subnets page to create a file containing the Emergency Responder Export IP Subnet configurations.

If you must update a large number of Export IP Subnets, you can export the phone data, make your changes in the file using a spreadsheet, and then reimport the file.

You can also download a file using the Download utility, modify it on your local system, then upload it using the Upload utility. See Download File for more information.

Table 1 describes the Export IP Subnets page.

Table 37 Export IP Subnets Page

Field

Description

Select Export Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.

Enter Export File Name

The name of the file you want to create. Do not include the file extension

Export button

Click Export to add data from the import file to your Emergency Responder configuration.

Close button

Click Close to close the window.

Download

Select a File to Download

Use the pulldown menu to select a file and click Download to download the file to your local system.

Related Tasks

Import IP Subnets

To reach the Import IP Subnets page, choose ERL Membership > IP Subnets. On the Find and List IP Subnets page, click the Import link. The Import IP Subnets page appears.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Import IP Subnet page to create or update many IP subnet phones at once from a file in which you have defined their data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create or update an import file.

If you must update many IP subnet phones, you can export the phone data, update the export file, and reimport the file.

You can also upload a previously downloaded file that you have modified on your local system. See Upload File for more information.

Table 1 describes the Import IP Subnets page.

Table 38 Import IP Subnet s Page

Field

Description

Select Import Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create or update your import file in a spreadsheet.

Select File to Import

Select the file from which you want to import data.

Upload button

Click Upload to upload a file from your local system. See Upload File for more information.

Import button

Click Import to add data from the import file to your Emergency Responder configuration.

Close button

Click Close to close the window.

Import Status

Text box that displays status information.

Related Tasks

Unlocated Phones

The Unlocated Phones page appears when you choose ERL Membership > Unlocated Phones.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Unlocated Phones page to identify phones that are registered with Cisco Unified Communications Manager, but which Emergency Responder cannot locate. This can happen for several reasons:

  • The phone is attached to a switch that is not defined in Emergency Responder.
  • The phone is connected to an unsupported device, such as a router port, a hub connected to a router, or an unsupported switch.
  • The switch to which the phone is connected is currently unreachable; for example, it does not respond to SNMP queries.
  • The phone is not found under any configured IP subnet and the phone is not configured as a synthetic phone.
  • The phone that was manually assigned.
  • The phone that was previously identified as an unlocated phone and assigned an ERL.

Because Emergency Responder cannot assign an unlocated phone to the appropriate ERL, try to identify and resolve all problems that are preventing Emergency Responder from locating these phones on your network. If you cannot resolve the problems by defining switches in Emergency Responder, or by moving phones to supported switch ports, you might have to manually assign a phone to an ERL on this page. See Unlocated Phones for troubleshooting information.

Table 1 describes the Unlocated Phones page.

Table 39 Unlocated Phones Page

Field

Description

Unlocated Phone Search Parameters

Find phones where...

Enter search criteria to select the unlocated phones you want to find.

To find all unlocated phones, click Find without entering any criteria.

To narrow your search:

  • Select All to indicate that only phones that match every criteria be selected (an AND search); select Any to indicate that phones that match any search criteria be selected (an OR search). From the pulldown menu, select the field you want to search on (Phone Extension, Phone MAC Address, and so on), select the search relationship (is Exactly, Starts with, and so on), and enter the search string.
  • To search on a combination of fields, click the Plus icon (+) to add additional search parameters. (Click the Minus icon to () remove search parameters.)
  • Click Find when you have entered all of the search parameters.

Assign ERL

To assign the ERL, select the phones by checking the check box next to the phones, click Search ERL to find and select the ERL, and click Assign ERL.

Unassign ERL

To unassign a ERL, select the phones and click on Unassign ERL button.

List of unlocated phones

A list of the phones Emergency Responder could not assign to a specific ERL. The following information is displayed:

  • Emergency Responder Group
  • Phone IP Address
  • Phone Mac Address
  • Phone Extension
  • Assigned ERL
  • Effective ERL
  • ERL Rule

If the phone has moved to a switch served by a different Emergency Responder group, the Emergency Responder group name is shown for the phone in the list.

Note   

If there are a lot of unlocated phones, Emergency Responder uses more than one page to list them. You can only assign phones to ERLs from one page at a time. Use the links at the bottom of the list to move from page to page.

Related Information

Find and List Manually Configured Phone

The Find and List Manually Configured Phones page appears when you choose ERL Membership > Manually Configured Phones.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Find and List Manually Configured Phones page to locate and view phones that you would like to modify or delete. You can also navigate to add new phones from this page.

Table 1 describes the Find and List Manually Configured Phones page.


Note


When you are performing this search as part of an E.164 dial plan, the "+" is a valid character.


Table 40 Find and List Manually Configured Phones Page

Field

Description

Manual Phone Search Parameters

Find manual phones where Line Number...

Enter search criteria to select the manually configured phones you want to find.

To find all manually configured phones, click Find without entering any criteria.

To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the line number in the text box. You can also select how many results are displayed per page from the pulldown menu. When you have specified your search criteria, click Find.

Manually Configure Phones

Manually Configured Phones list

Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IP Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Manual Phone page appears. You can change the MAC Address, IP Address, Phone Type, Version, Location, and ERL Name.

Note   

When modifying a manual phone, you cannot change the Subnet ID or the Line Number.

Click Update to save your changes.

Add new Manual Phone

Click Add new Manual Phone to add a manually configured phone. The Add New Manual Phone page appears. See Add New Manual Phone for more information.

Note   

The Add new Manual Phone button is also available from the Modify Manual Phone page.

Export

To export Manually Configured Phone information to a file, click Export on the Find and List Manually Configured Phones page. See Export Manual Phones for more information.

Import

To import Manually Configured Phone information to a file, click Import on the Find and List Manually Configured Phones page. See Import Manual Phones for more information.

Related Information

Add New Manual Phone

To reach the Add New Manual Phone page, choose ERL Membership > Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Add new Manual Phone link. The Add New Manual Phone page appears.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Add New Manual Phone page to manually define a phone ERL. You must manually define a phone if any of these conditions apply:

  • Emergency Responder cannot automatically track the type of phone, for example, if the phone is analog. See Network Hardware and Software Requirements for information about phone support.
  • The phone is hosted on an unsupported port, such as a router port, a hub connected to a router, or a port on an unsupported switch.

For manually defined phones, Emergency Responder cannot automatically locate and update ERL information. You should regularly review manual phone configurations to ensure they are correct.

Table 1 describes the Add New Manual Phone page.

Table 41 Add New Manual Phone Page

Field

Description

Add New Manual Phone

Line Number

The extension of the phone you want to define.

MAC Address

The MAC address of the phone, if it is an IP phone.

IP Address

The IP address of the phone, if it is an IP phone.

Phone Type

The type of phone, such as "analog." This field is for your information only.

Version

The version of the phone software, if any. This field is for your information only.

Location

The location of the phone.

ERL Name

The ERL that you want to assign to the phone. To find and select the ERL, click Search ERL.

Insert button

Click Insert to add the phone to the list of phones.

Note   

The Insert button only appears when you are adding a phone.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Related Tasks

Export Manual Phones

To reach the Export Manual Phones page, choose ERL Membership > Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Export link. The Export Manual Phones page appears.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export Manual Phones page to create a file containing the Emergency Responder manual phone configurations.

If you must update a large number of manually configured phones, you can export the phone data, make your changes in the file using a spreadsheet, and then reimport the file.

You can also download a file to your local system using the Download utility, modify the file, and then upload it using the Upload utility. See Download File for more information.

Table 1 describes the Export Manual Phones page.

Table 42 Export Manual Phones Page

Field

Description

Export Manual Phones

Select Export Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.

Enter Export File Name

The name of the file you want to create. Do not include the file extension

Export button

Click Export to export the file to a file.

Close button

Click Close to close the window.

Download

Select a file to download

Use the pulldown menu to select a file and then click Download to download the file to your local system.

Import Manual Phones

To reach the Import Manual Phones page, choose ERL Membership > Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Import link. The Import Manual Phones page appears.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Import Manual Phones page to create or update many manually configured phones at once from a file in which you have defined their data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create or update an import file.

If you must update a lot of manually configured phones, you can export the phone data, update the export file, and reimport the file.

You can also upload a file from a local system using the Upload utility and then import the data in the file. See Upload File for more details.

Table 1 describes the Import Manual Phones page.

Table 43 Import Manual Phones Page

Field

Description

Select Import Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.

Select File to Import

Select the file from which you want to import data.

Upload

Click Upload to upload a file from a local system. The Upload File page appears. See Upload File for more details.

Import button

Click Import to add data from the import file to your Emergency Responder configuration.

Close button

Click Close to close the window.

Import Status

Displays status messages.

Related References

Find and List Synthetic Phones

The Find and List Synthetic Phones page appears when you choose ERL Membership > Synthetic Phones.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Find and List Synthetic Phones page to locate and view phones that you would like to modify or delete. You can also navigate to add new synthetic phones from this page.

Table 1 describes the Find and List Synthetic Phones page.

Table 44 Find and List Synthetic Phones Page

Field

Description

Synthetic Phone Search Parameters

Find Synthetic phones where MAC Address

Enter search criteria to select the synthetic phones you want to find.

To find all synthetic phones, click Find without entering any criteria.

To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the MAC address in the text box. You can also select how many results per page are displayed from the pulldown menu. When you have specified your search criteria, click Find.

Synthetic Phones

Synthetic Phones list

Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IP Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Synthetic Phone page appears. You can change the MAC Address, IP Address, Phone Type, Version, Location, and ERL Name.

Note   

When modifying a synthetic phone, you cannot change the Subnet ID or the Line Number.

Click Update to save your changes.

Add new Synthetic Phone

Click Add new Synthetic Phone to add a synthetic phone. The Add New Synthetic Phone page appears. See Add New Synthetic Phone for more information.

Note   

The Add new Synthetic Phone button is also available from the Modify Synthetic Phone page.

Add New Synthetic Phone

To reach the Add New Synthetic Phone page, choose ERL Membership > Synthetic Phones. On the Find and List Synthetic Phones page, click the Add new Synthetic Phone link. The Add New Synthetic Phone page appears.


Note


You cannot configure test ERLs for off-premise ERLs and Intrado ERLs.


Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Add New Synthetic Phone page to manually define a synthetic phone ERL. You must configure synthetic phones in the subnet for testing ERL configurations. You can use the CiscoWorks IP Telephony Environment Monitor 2.0 (ITEM) in conjunction with Emergency Responder test ERLs.

For synthetic phones, Emergency Responder cannot automatically locate and update ERL information. You should regularly review synthetic phone configurations to ensure they are correct.

Table 1 describes the Add New Synthetic Phone page.

Table 45 Add New Synthetic Phone Page

Field

Description

Notes

MAC Address

The MAC address of the synthetic phone, or a range of MAC addresses.

The synthetic MAC address must be within the following range: 00059a3b7700 - 0059a3b8aff

Enter the MAC address in this format:xx-xx-xx-xx-xx-xx orxxxxxxxxxxxx

ERL Name

The ERL to assign to the synthetic phone. Type in a valid ERL name or select the ERL from the drop-down list.

Insert button

Click Insert to add the synthetic phone to the list of phones.

The Insert button only appears when you are adding a phone.

New button

Click New to add another phone.

The New button only appears when you are viewing an existing phone.

Update button

Click Update when viewing an existing phone to save changes you make to the phone.

The Update button only appears when you are viewing an existing phone.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Related Information

Find and List Users

The Find and List Users page appears when you choose User Management > User.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Find and List Users page to find and list current users, to add new users, and to modify and delete current users.

Table 1 describes the Find and List Users page.

Table 46 Find and List Users Page

Field

Description

User Search Parameters

Find User where User Name

Enter search criteria to select the users you want to find.

To find all users, click Find without entering any criteria.

To narrow your search:

  • Select All to indicate that only users that match the selected criteria be displayed (an AND search).
  • Select Any to indicate that users that match any search criteria be selected (an OR search).
  • From the pulldown menu, select the field you want to search, select its corresponding relationship and select how many results per page are displayed. The search fields and the corresponding relationships are:
    • Authentication Mode—Both, Remote or Local
    • User Name— Ends with, Starts with, contains or Exactly.
    • Unified CM Cluster—Ends with, Starts with, contains or Exactly.
  • To search on a combination of fields, click the Plus icon (+) to add additional search parameters. (Click the Minus icon (-) to remove search parameters.)
  • Click Find when you have entered all of the search parameters.
User

Users list

This section of the page displays the search results. If there are no usernames are displayed after completion of the search, then no users have been configured yet.

Username

Displays the users name based on the selection criteria.

Authentication Mode

Displays the authentication mode of the user. The authentication mode can be either Remote or Local.

Unified CM Cluster

This value is displayed only when the user is authenticated remotely, via the Unified CM server.

Edit icon

Click the user name or the Edit icon to display the Modify User page, which allows you to change the user authentication mode, password and Unified CM cluster. The Modify User page also displays which groups and roles have been assigned to the user.

Delete icon

Click the Delete icon to delete the user from the system.

Note   

You cannot delete the Administrator.

Add New User button

Click the Add New User button to open the Add User page. See Table 1 for a description of the Add User page.

Delete Users button

Click the Delete Users button to delete users in bulk. Select multiple users, both remote and local, by checking the check box and then clicking on the Delete Users button.

Change to Remote Users button

Click the Change to Remote Users button to change local users to remotely authenticated users in bulk.

Modify User

The Modify User page appears when you choose User Management > User, search for a user, and then click on a user name or on the Edit icon associated with the user on the Find and List Users page.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Modify User page to change a current user's password.

Table 1 describes the Modify User page.

Table 47 Modify User Page

Field

Description

User Name

Displays the name of the user whose information is being modified.

Note   

You cannot change the username on the Modify User page.

Authentication Mode

Change the authentication mode for a user. You can change a local user to a remote user and a remote user to local user.

Password

Enter the new password for the user.

Confirm Password

Re-enter the new password for the user.

Unified CM Cluster

Select a Unified CM cluster. This is required when you change a local user to remote user. You can also change the Unified CM cluster of an existing remote user to another Unified CM Cluster.

Note   

The Unified CM Cluster drop down box are enabled only when the authentication mode is selected as remote.

Update button

Applies changes made from the Modify User page.

Cancel Changes button

Cancels changes made to the Modify User page.

Add new User

Click this button to add a new user. The Add User page appears. See Table 1 for more information.

User Groups for this user

Displays the groups to which the user is assigned.

User Roles for this user

Displays the roles to which the user is assigned.

Add User

The Add User page appears when you choose User Management > User and click Add new User on the Find and List Users page. You can also access the Add User page from the Modify User page. See Modify User for more information.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Add User page to add a new user to the system.

Table 1 describes the Add User page.

Table 48 Add User Page

Field

Description

User Name

Enter the username for the new user.

Authentication Mode

Select the authentication mode of the new user. The user can either be a Remote user or a Local user.

Password

Enter the password for the new user.

Confirm Password

Re-enter the password for the new user.

Unified CM Cluster

This field is enabled only when the user is a Remote user. Select a Unified CM cluster, from the drop down box, to authenticate the remote user.

Insert button

Inserts the new user.

Cancel Changes button

Cancels changes made to the Add User page.

Related Information

Change to Remote User

The Change to Remote Users page appears when you choose User Management > User and click Change to Remote Users on the Find and List Users page.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Change to Remote Users page to change the authentication mode of the local user to Remote user.

Table 1 describes the Add User page.

Table 49 Change to Remote Users Page

Field

Description

Unified CM Cluster

Select the Unified CM Cluster from the drop down box to remotely authenticate the selected users.

Selected Users

Displays the Local users that changes to Remote users.

Update button

Applies changes made from the Change to Remote Users page.

Close button

Closes the window.

Find and List Roles

The Find and List Roles page appears when you choose User Management > Role.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Find and List Role page to find, list, modify, and delete current roles, and to add new roles.

Table 1 describes the Find and List Roles page.

Table 50 Find and List Roles Page

Field

Description

Role Search Parameters

Find Role where Role Name is

Enter search criteria to select the role you want to find.

To find all roles, click Find without entering any criteria.

To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the role in the text box. You can also select how many results per page are displayed from the pulldown menu. When you have specified your search criteria, click Find.

Roles

Section of the page in which the search results are displayed. Four default roles are created during installation and are listed here. They are:

  • Emergency Responder System Admin
  • Emergency Responder ERL Admin
  • Emergency Responder Network Admin
  • Emergency Responder User

When you click on the Role Name link or the Description link for any of the default roles, the Standard Role page for that role displays, which displays the following information:

  • Role Name
  • Description
  • List of resources assigned to that role
Note   

You cannot modify any of the information for default roles. You can only modify information for roles that you create.

After you create additional roles, they are listed along with the default roles. When you click on the role name, description, or Edit icon for a role that you have created, the Modify Role page appears. See Table 1 for more information about the Modify Role page.

Edit icon

Click the Edit icon to display the Modify Role page. See Table 1 for information about the Modify Role page.

Delete icon

Click the Delete icon to delete the role from the system.

Note   

You cannot delete any of the default roles.

Add New Role button

Click Add New Role to display the Add Role page. This button is also available on the Modify Role and Add Role pages. See Table 1 for information about the Add Role page.

Modify Role

The Modify Role page appears when you choose User Management > Role, search for a role, and then click on a role name, description, or the Edit icon associated with the role on the Find and List Roles page.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Modify Role page to modify information for an existing role.


Note


You cannot modify any information for the four default roles.


Table 1 describes the Modify Role page.

Table 51 Modify Role Page

Field

Description

Modify Role

Role Name

The name of the new role you are modifying.

Note   

The Role Name cannot be changed.

Description

A description of the role you are modifying. Modify the description by adding new text in the text box.

Resource Permissions

This section of the page displays a list of all available resources. The check boxes to the left of the resources indicate which resources have been assigned to this role. Modify the resource assignments by checking or unchecking the boxes.

Select All button

Click Select All to select all the listed resources.

Clear All button

Click Clear All to deselect all currently selected resources.

Update button

Click Update to save the changes made to the Modify Role page.

Cancel Changes button

Click Cancel Changes to cancel the changes made to the Modify Role page.

Add new Role button

Allows you to add a new role. See the Add Role for information about adding new roles.

Add Role

The Add Role page appears when you choose User Management > Role and click Add new Role on the Find and List Roles page. You can also access the Add Role page from the Modify Role and Standard Role pages. See Modify Role for more information.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Add Role page to add a new role to the system.

Table 1 describes the Add Role page.

Table 52 Add Role Page

Field

Description

Add Role

Role Name

The name of the new role you are adding.

Description

A description of the new role.

Resource Permissions

This section of the page displays a list of all available resources. The check boxes to the left of each resource allow you to select or deselect the resource to be assigned to the new role.

Select All button

Click Select All to select all the listed resources.

Clear All button

Click Clear All to deselect all currently selected resources.

Insert button

Click Insert to add the new role.

Cancel Changes button

Click Cancel Changes to cancel the Add Role operation.

Related Information

Find and List User Groups

The Find and List User Groups page appears when you choose User Management > User Group.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Find and List User Groups page to find, list, modify, and delete current user groups, and to add new user groups.

Table 1 describes the Find and List User Groups page.

Table 53 Find and List User Groups Page

Field

Description

User Group Search Parameters

Find User Group where User Group Name

Enter search criteria to select the user group you want to find.

To find all user groups, click Find without entering any criteria.

To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the user group in the text box. You can also select how many results per page are displayed from the pulldown menu. When you have specified your search criteria, click Find.

User Groups

Section of the page in which the search results are displayed. When you click on the User Group Name link, the Description link, or the Edit icon, the Modify User Group page appears. See Modify User Group for information.

Edit icon

Click the Edit icon to display the Modify User Group page. See Modify User Group for information.

Delete icon

Click the Delete icon to delete the user group from the system.

Note   

You cannot delete default user groups that were created during installation.

Add New User Group button

Click the Add New User Group button to display the Add User Group page. See Table 1 for information about the Add User Group page.

Modify User Group

The Modify User Group page appears when you choose User Management > User Group, search for a user group, and then click on a user group name, description, or the Edit icon associated with the user group on the Find and List User Groups page.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Modify Role page to modify information for an existing user group.

Table 1 describes the Modify User Group page.

Table 54 Modify User Group Page

Field

Description

Modify User Group

User Group Name

The name of the user group you are modifying.

Note   

The User Group Name cannot be changed.

Description

A description of the User Group you are modifying. Modify the description by adding or changing text in the text box.

Add Users to the Group

This section of the page has a text box that displays the names of the users currently in the user group.

Add Users button

Allows you to add more users to the group. When you click Add User, the Add User page appears. See Add User for more information.

Remove Users button

Allows you to remove users from the group. To do so, highlight the username in the text box and click Remove Users.

Assign Roles to Group

This section of the page has a text box that displays the roles currently assigned to the user group.

Add Roles button

Allows you to assign more roles to the group. When you click Add Roles, the Add Role page appears. See Add Role for more information.

Note   

You cannot add roles to the default roles that were assigned to a default user group during installation. If the user group you are modifying is a default user group, then the Add Roles button is not visible.

Remove Roles button

Allows you to remove roles from the group. To do so, highlight the role name in the text box and click Remove Roles.

Note   

You cannot remove the default roles that were assigned to a default user group during installation. If the user group you are modifying is a default user group, then the Remove Roles button is not visible.

Update button

Click Update to save the changes made to the Modify User Group page.

Add New User Group button

Allows you to a add new user group. See Add User Group for information.

Add User Group

The Add User Group page appears when choose User Management > User Group and click Add new User Group on the Find and List User Groups page. You can also access the Add User Group page from the Modify User Group page. See Modify User Group for more information.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Add User Group page to add a new user group to the system.

Table 1 describes the Add User Group page.

Table 55 Add User Group Page

Field

Description

Add User Group

User Group Name

The name of the new user group you are adding.

Description

A description of the new user group.

Add Users to the Group

This section of the page has a text box that displays the names of the users you add to the user group.

Add Users button

Allows you to add users to the new group. When you click Add Users, the Add Users page appears. See Add User for more information.

Remove Users button

Allows you to remove users from the group. To do so, highlight the username in the text box and click Remove Users.

Assign Roles to Group

This section of the page has a text box that displays the roles you assign to the new user group.

Add Roles button

Allows you to assign roles to the new group. When you click Add Roles, the Add Roles page appears. See Add Role for more information.

Remove Roles button

Allows you to remove roles from the group. To do so, highlight the role name in the text box and click Remove Roles.

Insert button

Click Insert to add the new role.

Related Information

Call History

The Call History page appears when you choose Reports > Call History.

Authorization Requirements

You must have system administrator, ERL administrator, network administrator, or user authority to access this page.

Description

Use the Call History page to view the history of emergency calls made from your network. Emergency Responder maintains the most recent 10,000 call history records. There is no restriction on when these calls were placed.

Table 1 describes the Call History page.

Table 56 Call History Page

Field

Description

Call History Search Parameters

Search criteria

Enter search criteria to select the calls you want to find.

To find all calls, click Find without entering any criteria.

To narrow your search:

  • Select All to indicate that only calls that match every criteria be selected (an AND search); select Any to indicate that calls that match any search criteria be selected (an OR search). From the pulldown menu, select the field you want to search on (ERL Name, Caller Extension, and so on), select the search relationship (contains, begins with, and so on), and enter the search string.
  • To search on a combination of fields, click the Plus icon (+) to add additional search parameters. Click the Minus icon () to remove search parameters.
  • When you have entered all of the search parameters, click Find.
Call History Matching Records

A list of emergency calls that match your search criteria is displayed with the following information:

  • ERL Name—Click the name to view details about the ERL and its ALI information. See Conventional ERL for descriptions of the configuration fields.
  • Caller Extension—The extension used to place the emergency call.
  • Time—The time the call was made.
  • Date—The date the call was made.
  • Route Pattern-ELIN No.—The route pattern and ELIN combination used for the call. See Conventional ERL for more detailed information about these fields.
  • Location—The location of the phone based on whether the phone was configured manually, or whether it was configured based on the switch port or IP subnet.
  • Call Acknowledged—The acknowledged status of a call on the Web Alert page.
  • Acknowledged By—The ID of the user who acknowledged the call.
  • Time Acknowledged—The time that the call was acknowledged.
  • Date Acknowledged—The date that the call was acknowledged.
  • Comments—Any comments entered about the call. If you click the Edit icon, the Call Details page appears, on which you can enter or change comments about the call in the Comments about the call text box.

If a large number of calls match your search criteria, the system uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.

Download

Click Download to save the call history data to a spreadsheet that you can view or download to your local system.

Update

Click Update to include your comments in the call history for the call.

Note   

Only viewable from the Call Details page.

Cancel Changes

Click Cancel Changes to remove unsaved comments. You can then re-enter comments.

Note   

Only viewable from the Call Details page.

Close

Click Close to close the Call Details page.

Note   

Only viewable from the Call Details page.

ERL Audit Trail

The ERL Audit Trail page appears when you do one of these:

  • Choose Reports > ERL Audit Trail.
  • Click view in the Audit Trail column for an ERL displayed on the ERL Configuration page (opened by choosing ERL > Conventional ERL.)

Authorization Requirements

You must have system administrator, ERL administrator, or network administrator authority to access this page.

Description

Use the ERL Audit Trail page to view the change history for ERLs.

Table 1 describes the ERL Audit Trail page.

Table 57 ERL Audit Trail Page

Field

Description

ERL Audit Trail

Search criteria

Enter search criteria to select the audit details you want to find.

To find all audit details, click Find without entering any criteria.

To narrow your search:

  • Select All to indicate that only audit details that match every criteria be selected (an AND search); select Any to indicate that audit details that match any search criteria be selected (an OR search). From the pulldown menu, select the field you want to search on (ERL Name, Modified By, and so on), select the search relationship (contains, begins with, and so on), and enter the search string. If searching by ERL Name, you can type in the ERL name or use the pulldown menu to select an ERL.
  • To search on a combination of fields, click the Plus icon (+) to add additional search parameters. Click the Minus icon () to remove search parameters.
  • When you have entered all of the search parameters, click Find.
Matching Records

A list of ERL change records that match your search criteria. Each change to an ERL is recorded in a separate record, so a single ERL may have many audit records. The list displays the following information for each record:

  • ERL Name—The name of the ERL that was changed.
  • Modified By—The login ID of the user who changed the ERL.
  • Modified Time—The date and time the ERL was changed.
  • Modification Details—A list of the fields that were changed in the ERL or its ALI. Use the scroll bars to move up and down in the Modification Details text box.
Note   

If there are a large number of records match your search, Emergency Responder uses more than one page to list them. Use the links at the bottom of the list to move from page to page. You can also enter a page number in the Page field and press enter to go to a specific page.

Related Tasks

Export PS-ALI Records

The Export PS-ALI Records page appears when you choose Tools > Export PS-ALI Records.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export PS-ALI Records page to create a file in a NENA format that you can send to your service provider. Your service provider uses this file to update their ALI data for your organization. Your service provider needs this information so that emergency calls from your ERLs can be routed to the correct public safety answering point (PSAP).

Always submit an export file to your service provider. If you skip submitting an export file, subsequent export files might not have correct command information for the database update, and you must manually edit the export file to make it uploadable. Your service provider can provide you with error information if the database upload fails.


Note


If you change the customer code in your ALI record, Emergency Responder generates two records when exporting ALI: a Delete record to remove the ALI with the old code, and an Insert record to add the ALI with the new code. This Delete/Insert sequence is only generated the first time you export ALI after changing the code. You must ensure you submit this export file to the service provider. See ALI Information for information about ALI fields.


You can also use export files to back up your ERL configuration.

Table 1 describes the Export RS-ALI Records page.

Table 58 Export PS-ALI Records Page

Field

Description

Export PS-ALI Records

Select NENA Format

The file format to be used in the export file, NENA formats 3.0, 2.1, or 2.0.

File to Export

The name of the file you want to create. Do not include a file extension.

Company Name (NENA Header field)

The name of your company. You cannot have spaces in the name.

Note   

The data complies with NENA requirements.

Cycle Counter (NENA Header field)

The sequence in which this export is created. This field is automatically increased each time you export data. You can change it if it becomes unsynchronized with the sequence submitted to your service provider. However, changing the sequence number does not affect the data placed in the file—if you are redoing an export, you must manually edit the export file to change the record status fields.

Note   

The data complies with NENA requirements.

End of Line Format

Allows you to select the end of line format for the PS-ALI records that is exported for download. You can select from the following two formats:

  • Windows style (\r\n)
  • Unix/Linux style (\n)

Export button

Click Export to create the export file.

Download File

Click Download File to download a exported PS-ALI file.

Cancel button

Click Cancel to cancel the export operation.

PS-ALI Converter

The PS-ALI Converter page appears when you choose Tools > PS-ALI Converter.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the PS-ALI Converter tool to generate an ERL file that can be accepted by the Emergency Responder ERL. The PS-ALI Converter tool converts ALI files from a NENA 2.0 format into a csv (Comma Separated Value) text file. You can then modify the csv file (for example, to add or change an ERL name) and save the modified ERL details by importing the file into Emergency Responder.


Note


If you change the customer code in your ALI record, Emergency Responder generates two records when exporting ALI: a Delete record to remove the ALI with the old code, and an Insert record to add the ALI with the new code. This Delete/Insert sequence is only generated the first time you export ALI after changing the code. You must ensure you submit this export file to the service provider. See ALI Information for information about ALI fields.


Table 59 PS-ALI Converter Page

Field

Description

Export PS-ALI Records

Select PS-ALI file (NENA 2.0 format)

The name of the PS-ALI file to be converted. The file must be in the default format, NENA format 2.0.

Output File (in csv format) Name

The name of the csv file you want to create.

Convert button

Click Convert to create the csv file.

Cancel button

Click Cancel to stop the converting process. and close the window.

PS-ALI records download

Download File appears when you choose Export PS-ALI records->Download

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

The Exported PS-ALI Records can be downloaded from here using the download button.

Table 60 Download PS-ALI Records

Field

Description

Select a file to Download

Use the pulldown menu to select a file and click Download to download the file to your local system.

Close button

Click Close to close the window.

ERL Debug Tool

The ERL Debug Tool page appears when you choose Tools > ERL Debug Tool.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

The ERL Debug Tool takes the phone extension as input and displays the ERLs currently being used for routing emergency calls for the phones.

Use this diagnostic tool to verify the Emergency Responder configuration during the ERL creation and the ERL assignment phase and to troubleshoot calls directed to incorrect ERLs.

Table 1 describes the ERL Debug Tool page.

Table 61 ERL Debug Tool Page

Field

Description

ERL Debug Tool

Find Phones where extension

Enter search criteria to select the extensions you want to find.

To find all extensions, click Find without entering any criteria.

To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the extension in the text box. You can also select how many results per page are displayed from the pulldown menu. When you have specified your search criteria, click Find.

Matching records

Section of the page that displays the ERLs currently being used for routing emergency calls for the phones. For each extension found, the following information is displayed:

  • Phone extension
  • ERL
  • IP Address
  • MAC Address
  • Why this ERL is Used?

If the configurations are not correct, make any required changes.

Export button

Click Export to create the export file.

Related Information

ERL debug tool export

The Export ERL Debug Tool page appears when you click Export in the ERL Debug Tool page.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export ERL Debug Tool page to create a file which shows phone extension with ERLs currently being used for routing emergency calls for the phones.

Table 62 Export ERL Debug Tool

Field

Description

Select Export Format

The format to use for the file, such as CSV (comma separated values).

Enter Export File Name

The name of the file you want to create. Do not include the file extension.

Export button

Click Export to create the file. The Status box shows the status of the exportation.

Close button

Click Close to close the window.

Download

Select a File to Download

Use the pulldown menu to select a file and click Download to download the file to your local system.

ALI Formatting Tool

The ALI Formatting Tool page appears when you choose Tools > ALI Formatting Tool.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the ALI Formatting Tool page to customize the format of PS-ALI records to facilitate error-free PS-ALI record transactions with service providers.

The ALI Formatting Tool (AFT) reads the NENA file generation by the Emergency Responder and displays all ELIN records. You can then do one or more of the following:

  • View the details of the ALI records
  • Select a record and update the value for ALI fields, which can be edited using the AFT
  • Perform a bulk update operation on multiple ALI records
  • Selectively export ALI records based on area code, city code, and so on

Table 1 describes the ALI Formatting Tool page.

Table 63 ALI Formatting Tool Page

Field

Description

Select a Service Provider

Use the pulldown menu to select a service provider

Select an Input File for the ALI Formatting Tool from the List Below

Use the pulldown menu to select an input file

Submit button

Click the Submit button to display the Search for ELINs page, which is described in Table 2.

Table 2 describes the Search for ELINs page.

Table 64 Search for ELINs Page

Field

Description

Use Search to Filter-out ELINs on Area, City and Local Code(last 4-digits).

Allows you to search ELINs by Local Code, Area Code, or City Code.

Add (+) button

Add more search parameters

Remove (-) button

Remove search parameters

Table 3 describes the Bulk Update page.

Table 65 Bulk Update Page

Field

Description

Remove Changes/Generate File button

Shows all the ELINs that have been changed.

Search for ELIN

Displays the ELIN search page.

Table 4 describes the Review Changes/Generate File page.

Table 66 Review Changes/Generate File Page

Field

Description

Add More ELIN

Displays the remaining ELINs that have not been changed.

Remove ELIN

Removes the selected ELINs from the list

Search for ELIN

Displays the ELIN search screen

Generate File button

Generates the formatted file.

Table 5 describes the Download Formatted File page.

Table 67 Download Formatted File Page

Field

Description

Download Formatted File button

Displays a Download File dialog box so that the formatted file can be downloaded to the local system.

Related References

File Management Utility

The File Management Utility page appears when you choose Tools > File Management Utility.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the File Management Utility page to search for, download, or delete exported files.

Table 1 describes the File Management Utility page.

Table 68 File Management Utility Page

Field

Description

Search Parameters
Please Select:

From the pulldown menu, select the type of file that you want to search for.

Search button

Click Search to perform the search.

Exported Files

Area of the page that displays the search results. Displays the File Name, Last Modified data, and File Size for each file found.

Download button

Downloads the selected file.

Note   

Before you click Download, click in the box next to the file name to select the file. To select all files listed, click in the box next to the File Name column heading.

Delete button

Deletes the selected file.

Note   

Before you click Delete, click in he box next to the file name to select the file. To select all files listed, click in the box next to the File Name column heading.

Related References

Purge Call History

The Purge Utility for Call History page appears when you choose Tools > Purge Utility.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Purge Call History Utility to delete call history records that are older than an age that you specify. You can use this utility to purge records immediately or schedule daily purging of call history records. Emergency Responder logs the results of the purge in the Emergency Responder Administration logs.

Table 1 describes the purge utility page.

Table 69 Purge Utility for Call History

Field

Description

Status

Displays status messages

Purge Now

Purge Data older than

Specify the age of record that you wish to delete.

Schedule Purge

Daily Purge at

Specify a time (GMT) during the day at which old records are deleted.

Purge Data older than

Specify the age of record that you wish to delete.

Update

Click Update to save and activate your changes.

Cancel

Click Cancel Changes to change the fields on this page back to the last saved settings.

Related Information