User Guide for Cisco Emergency Responder 8.7
User Web Interface
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User Web Interface

User Web Interface

The information in this chapter describe the fields on the pages of the Cisco Emergency Responder (Emergency Responder) User web interface.

Call History

The Call History page appears when you select Call History.

Authorization Requirements

You must have user or system administrator authority to access this page.

Description

Use the Call History page to view the history of emergency calls made from your network. Emergency Responder maintains the most recent 10,000 call history records. There is no restriction on when these calls were placed.

The following table describes the Call History page.

Table 1 Call History Page

Field

Description

Search criteria

Allows you to enter search criteria to select the emergency calls you want to view.

Call records

Provides a list of emergency calls that match your search criteria:

  • ERL Name - Click the name to view details about the emergency response location (ERL).
  • Caller’s Extension - The extension used to place the emergency call.
  • Caller’s name - The alerting name of the caller.
  • Time - The time the call is made.
  • Date - The date the call is made.
  • ELIN Used - The route pattern and Emergency Location Identification Number (ELIN) combination used for the call.
  • Location - The location of the phone based on whether the phone is configured manually, or whether it is configured based on the switch port or IP subnet.
  • Call Acknowledged - The acknowledged status of a call on the Web Alert page.
  • Acknowledged By - The ID of the user who acknowledged the call.
  • Time Acknowledged - The time that the call is acknowledged.
  • Date Acknowledged - The date that the call is acknowledged.
  • Comments - All comments entered about the call. Click Edit to enter or change comments about the call in the Call Details page. If a large number of calls match your search criteria, Emergency Responder uses several pages to display them:
    • Click the First, Previous, Next, and Last links to move between pages
    • Enter a specific page number in the Page field and press Enter to move to that page

Update

Click Update to include your comments in the call history for the call.

Note   

Only viewable from the Call Details page.

Reset

Click Reset to remove unsaved comments. You can then reenter comments.

Note   

Only viewable from the Call Details page.

Close

Click Close to close the Call Details page.

Note   

Only viewable from the Call Details page.

Related References
Related Information

View Emergency Calls

To view all emergency calls, click Find without entering any criteria.

To narrow your search, follow these steps:

Procedure
    Step 1   Select the field you want to search, select the search relationship, and enter the search string.

    To search a combination of fields, do the following:

    • Click More to add additional search fields.
    • Select Any at the top of the list to indicate that calls that match any search criteria be selected (an OR search).
    • Select All to indicate that only calls that match every criteria be selected (an AND search).
    • Click Fewer to remove the bottom-most search criteria. This button is viewable only after you click More.
    Step 2   From the drop-down list, choose the number of records per page to be displayed for each search.
    Step 3   After you have entered all of the search criteria, click Find.

    Emergency Call Alert

    The Emergency Call Alert page appears when you select Web Alert.

    Authorization Requirements

    You must have user or system administrator authority to access this page.


    Note


    You must have Java Runtime Environment (JRE) installed on your machine to monitor web alerts.


    Description

    Use the Emergency Call Alert page to view a list of emergency calls. The list includes the following information about each emergency call:

    • Call Time
    • Line ID
    • Caller’s Name
    • ERL
    • ELIN Used
    • Location
    • Street
    • Phone Location
    Related Information

    Locate Phone by Extension

    The Locate Phone by Extension page appears when you select Phone Search.

    Authorization Requirements

    You must have user or system administrator authority to access this page.

    Description

    Use the Locate Phone by Extension page to search for a phone using its extension number. If the search finds a match, the results are displayed. The results show all information that is configured for the phone.

    The following table describes the Locate Phone by Extension page.

    Table 2 Locate Phone by Extension Page

    Field

    Description

    Phone extension

    Text box into which you enter the extension of the phone that you want to locate.

    Find button

    Starts the phone search.

    Related Tasks
    Related References
    Related Information