Cisco Emergency Responder 8.6 Troubleshooting Guide
Collecting Call History Logs
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Collecting Call History Logs

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Collecting Call History Logs


Collecting Call History Logs


Cisco Emergency Responder (Emergency Responder) maintains extensive call history logs, which include entries for each emergency call handled. You can view call history information from the administration and user interfaces.

Emergency Responder maintains in its database a history of the emergency calls that have been placed. When the primary Emergency Responder server (Publisher) is not active, emergency calls are handled by the backup Emergency Responder server (Subscriber). Through replication, the call history records on both these servers are synchronized when they are active. For this reason, the call history can be viewed on either of the Emergency Responder servers.

To download these records, click on the Download button at the top of the table displaying the call history. These records are downloadable in Excel (.xls) format.