Cisco Emergency Responder 8.6 Administration Guide
Appendix H: Event Log Messages
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Event Log Messages

Table Of Contents

Event Log Messages

CER_DATABASE

CER_SYSADMIN

CER_TELEPHONY

CER_AGGREGATOR

CER_GROUP

CER_CALLENGINE

CER_CLUSTER

CER_ONSITEALERT


Event Log Messages


Event log messages are available for the following modules:

CER_DATABASE

CER_SYSADMIN

CER_TELEPHONY

CER_AGGREGATOR

CER_GROUP

CER_CALLENGINE

CER_CLUSTER

CER_ONSITEALERT

CER_DATABASE

Table H-1 CER_DATABASE Event Log Messages

Type
Message

INFO

Failed to get the fully qualified host name. DNS might not be enabled.Putting Ipaddress in Cluster database.

ERROR

CER Server Memory Usage is HIGH, above threshold value of 80%. Memory Figures: <MEMORY USAGE INFO>.

ERROR

Database replication broken.

ERROR

Number of <NUM> limit exceeded. Fetching only a maximum of *** <NUM> *** entries.


CER_SYSADMIN

Table H-2 CER_SYSADMIN Event Log Messages

Type
Message

ERROR

Failed to add this CER group to CER cluster

WARNING

CER cluster functionality fails until this problem is fixed.

1. Check if "CERCluster password" is same as in CER ClusterDB.

2. Check if Cisco Tomcat and Database services are running on CER ClusterDB.

3. Check if CER ClusterDB Hostname is correct and accessible

ERROR

Failed to initialize LDAP.


CER_TELEPHONY

Table H-3 CER_TELEPHONY Event Log Messages

Type
Message

WARNING

Emergency call from <CALLING ADDRESS> has been routed to default ERL because calling party modification failed.

Please make sure that the checkbox "Enable Calling Party Number Modification" is checked on the Call Manager user page for the CER user. PSAP callbacks MAY NOT work correctly. The CER service must be restarted once the flag is checked on the Call Manager User page.

WARNING

Emergency call from <calling address> could not be routed using the following Routepatterns.

<LIST OF RP's>

Call Routed to <RP/NUMBER>

Please check the availability of the above routes.

Also, you must check for the following error conditions:

1. If FAC or CMC are configured on the route patterns used for CER, please disable them.

2. If the "Calling Party Number Modification" flag on the CER user page in the call manager is not enabled, please enable it.

ERROR

Failed to load class <CLASS NAME>.

ERROR

CCMString is empty can't load telephony classes.

WARNING

Got OutOfService event from provider: <PROVIDER_NAME>.

INFO

Got InService event from provider: <PROVIDER_NAME>.

WARNING

Logged out of the duplicate provider - <CTI_Manager> from CER. Specify the CTI Ports (if any) of this provider, in a different CCM node.

ERROR

Cannot register media terminal for port: <PORT_NUMBER>.

WARNING

CTI Port: <PORT_NUMBER> is in OUTOFSERVICE, trying after 10 seconds.

ERROR

Mediachannel creation failed: <ERROR>.

WARNING

Failed to create media channel for: <PORT_NUMBER>.

ERROR

Failed to initiate call to security: <NUMBER> <ERROR>.

<ERROR> corresponds to:

PrivilegeViolationException

InvalidPartyException

MethodNotSupportedException

InvalidArgumentException

InvalidStateException

E911CallRouterException

<Other Exceptions (if any)>

ERROR

Failed to register route point: <ROUTE_PATTERN> with Provider: <PROVIDER_NAME>.

ERROR

RouteAddress: <ADDRESS> is in OUTOFSERVICE.

WARNING

<ADDRESS> Route Point received IN_SERVICE event from Provider <NAME>.

WARNING

<ADDRESS> Route Point received OUT_OF_SERVICE event from Provider <NAME>.

ERROR

PSAP Callback failed for: <NUMBER>

"Address = "+callingAddress+" ; Terminal = "+callingTerminal;

because, routeEndEvent returned: < EXCEPTION>

Exception can be:

CAUSE_INVALID_DESTINATION

CAUSE_ROUTING_TIMER_EXPIRED

CAUSE_PARAMETER_NOT_SUPPORTED

CAUSE_STATE_INCOMPATIBLE

CAUSE_UNSPECIFIED_ERROR

ERROR_RESOURCE_BUSY. Please check availability of the Routes

CAUSE_CTIERR_FAC_CMC_REASON_FAC_NEEDED. Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

CAUSE_CTIERR_FAC_CMC_REASON_CMC_NEEDED.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

CAUSE_CTIERR_FAC_CMC_REASON_FAC_CMC_NEEDED.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

CAUSE_CTIERR_FAC_CMC_REASON_FAC_INVALID.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

CAUSE_CTIERR_FAC_CMC_REASON_CMC_INVALID.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

ERROR

Call failed to reach PSAP for: <NUMBER>

"Address = "+callingAddress+" ; Terminal = "+callingTerminal;

because, routeEndEvent returned: <EXCEPTION>

Exception can be:

CAUSE_INVALID_DESTINATION

CAUSE_ROUTING_TIMER_EXPIRED

CAUSE_PARAMETER_NOT_SUPPORTED

CAUSE_STATE_INCOMPATIBLE

CAUSE_UNSPECIFIED_ERROR

ERROR_RESOURCE_BUSY. Please check availability of the Routes

CAUSE_CTIERR_FAC_CMC_REASON_FAC_NEEDED. Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

CAUSE_CTIERR_FAC_CMC_REASON_CMC_NEEDED.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

CAUSE_CTIERR_FAC_CMC_REASON_FAC_CMC_NEEDED.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER. CAUSE_CTIERR_FAC_CMC_REASON_FAC_INVALID.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

CAUSE_CTIERR_FAC_CMC_REASON_CMC_INVALID.Please Uncheck the Requirement of FAC/CMC codes on the Route points used by the Cisco ER.

WARNING

Call from <CALLER_ID> could not be routed to the Intrado ERL. Possible reasons:

The TN Update to Intrado for the Intrado ERL may not yet happened or has met with errors.

WARNING

Call from <CALLER ID> could not be routed to the Offpremies ERL. Possible reasons:

The phone-location association has not yet happened or has met with errors.

WARNING

Failed to get the JTAPI Provider for: <NAME_STRING> trying infinitely.

WARNING

Not registering the provider: <PROVIDER_NAME> as is already registered/in the same CCM Cluster as that of:<element>.

WARNING

JTAPI logs are not enabled as the logs path is empty in E911Bootstrap properties.

ERROR

Failed to get the JTAPI Provider for: <IP Address/Host Name> after <NUMBER> attempts.

WARNING

Currently, no CTI Ports are available to place the call for <CallingAddress>. Phone notification is retried in the next 60 seconds.


CER_AGGREGATOR

Table H-4 CER_AGGREGATOR Event Log Messages

Type
Message

WARNING

Device <IP Address> is SNMP unreachable.

Please check SNMP settings in CER and on this CCM.

Please confirm proper access privilege (READ_ONLY) set on this box for SNMP service. Also, verify n/w connectivity.

WARNING

During discovery some devices are unreachable.

List of Unreachable Switches <List>.

WARNING

WARNING During discovery some devices are unreachable.

List of Unreachable CCMs <List>.

WARNING

CER Server could not communicate with CERPhoneTrackingEngine.

WARNING

CERServer could not communicate with CERPhoneTrackingEngine.

INFO

Device <IP Address> is SNMP unreachable.

Please check SNMP settings in CER and on this CCM.

Please confirm proper access privilege (READ_ONLY) set on this box for SNMP service. Also, verify n/w connectivity.

INFO

Error in resolving HostName -> IPAddress through DNS, ignoring the seed from DE <IP Address>.

INFO

IP Address mismatch detected,OLD_IP <IP Address> NEW_IP <IP Address> SEED <IP Address> for any changed configuration, deletion and re addition of seed device is recommended.

INFO

Device <IP Address> is not a valid switch.

INFO

Device <IP Address> is SNMP Un-reachable.

INFO

Device <IP Address> is not supported.

INFO

This Device <IP Address> is identified for a different device family than earlier discovered, ignored for this discovery cycle.

INFO

Failed to retrieve SysOid of a device <IP Address> Please check if device is SNMP reachable.

INFO

This device is not supported <seed>.

INFO

This Device <IP Address> is earlier discovered with different device family.

Please note, for changed device config.(ipAddress, deviceFamily, dnsName), delete and re-add the device is must, also you must re-enter SNMP community string if changed from earlier one.

INFO

The device <IP Address> is not a valid switch...please confirm.

INFO

This device not a valid CCM to discover <IP Address>.

INFO

Error in resolving HostName -> IPAddress, ignoring the seed for discovery
<IP Address>.

INFO

IP Address mismatch detected,OLD_IP <IP Address> NEW_IP <IP Address> SEED <IP Address> for any changed configuration, deletion and re addition of seed device is recommended.

INFO

Device <IP Address> is not a valid CCM.


CER_GROUP

Table H-5 CER_GROUP Event Log Messages

Type
Message

INFO

Active Cisco ER set to: <Server Details>.

INFO

Connection established with Cisco ER: <PEER>.

WARNING

Disconnected from Cisco ER: <PEER>.

ERROR

Cisco ER Couldn't open socket at port <NUMBER>, Exiting.

WARNING

Failed to open connection with Cisco ER: <_remoteAddress> / <_remotePort>.


CER_CALLENGINE

Table H-6 CER_CALLENGINE Event Log Messages

Type
Message

INFO

Cisco ER Exiting: <MSG> Graceful shutdown.

ERROR

Problem in initializing SERVER (Server Group). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing Database (E911ServerGroupParameters). Retried... <COUNT> times.

ERROR

Problem in initializing SERVER (Server). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing Database (Server). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing Database (CERServers). Retried... <COUNT> times.

ERROR

Problem in initializing SERVER (License). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing SERVER (Zone). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing SERVER (DiscoveryEngine). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing SERVER (CERIPSubnetManager). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing SERVER (CERVHMPhoneManager). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing SERVER (CCM Cluster - No Call Manager seeds configured). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing SERVER (Seed Switch). Cannot continue... <EXCEPTION>.

ERROR

Problem in initializing SERVER (Discrepant entry). Cannot continue... <EXCEPTION>C96.

ERROR

Problem in initializing SERVER (Security Contact). Cannot continue... <EXCEPTION>.

ERROR

Problem in refreshing LDAP (Server Group). Cannot continue...

ERROR

Problem in refreshing LDAP (Zone). Cannot continue...

ERROR

Problem in refreshing LDAP (Server). Cannot continue...

ERROR

Problem in refreshing LDAP (Seed Switch). Cannot continue...

ERROR

Problem in refreshing LDAP (CCM Cluster). Cannot continue...

ERROR

Problem in refreshing LDAP (Discrepant entry). Cannot continue...

ERROR

Problem in refreshing LDAP (Security Contact). Cannot continue...

ERROR

Problem in refreshing LDAP (Security Contact). Cannot continue...

ERROR

Problem in refreshing zone port tree (Switchport to zone map). Cannot continue...

ERROR

LicenseManager: End Of 60 Day Evaluation Period. CER Will not work. Please upload a valid License file".

ERROR

End Of 30 Day Grace Period. Please upload a valid license file for CER to function. Current License MAC: <License MAC value>

WARNING

Warning!!! You have exhausted all your user licenses.Please purchase additional user licenses.

Number of phones being tracked/configured: <num>

Total user license: <num>

INFO

License MAC change is detected in the system. System will now operate in 30 day grace period. Please upload a valid license before grace period expires.

INFO

user license count could not be read.

INFO

Reason:

WARNING

License manager Init: Error loading license, Possibly there is no license file.

WARNING

License checkout failed: <message>.


CER_CLUSTER

Table H-7 CER_CLUSTER Event Log Messages

Type
Message

WARNING

IntraCluster Communication failed to ServerGroup with servers Master:<SERVER DETAILS> StandBy: <SERVER DETAILS>.


CER_ONSITEALERT

Table H-8 CER_ONSITEALERT Event Log Messages

Type
Message

WARNING

Backup Cisco ER <hostname> has taken control as Active Cisco ER.

Transition time: <timestamp>.

WARNING

Master Cisco ER <hostname> has taken control as Active Cisco ER.

Transition Time: <timestamp>.

WARNING

Emergency call Details

Caller Extension: <num>

Call Time: <time>

WARNING

Emergency call Details

Caller Extension: <num>

Zone/ERL: <zone>

LOCATION: <location>

Call Time: <time>