Cisco Cius Administration Guide, Release 9.2(1)
Viewing Model Information, Status, and Statistics on Cisco Cius
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Viewing Model Information, Status, and Statistics on Cisco Cius

Table Of Contents

Viewing Model Information, Status, and Statistics on Cisco Cius

Model Information

Status Menu

Status Messages Screen

Ethernet Statistics Screen

WLAN Statistics Screen

Call Statistics Screen (Audio)

Current Access Point Screen


Viewing Model Information, Status, and Statistics on Cisco Cius


This chapter describes how to use the following menus on Cisco Cius to view model information, status messages, and network statistics for Cisco Cius:

Model Information screen—Provides hardware and software information about Cisco Cius. For more information, see the "Model Information" section.

Status menu—Provides access to screens that display the status messages, network statistics, and statistics for the current call. For more information, see the "Status Menu" section.

You can use the information about these screens to monitor the operation of Cisco Cius and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through Cisco Cius web page. For more information, see Chapter 8 "Monitoring Cisco Cius Remotely."

For more information about troubleshooting Cisco Cius, see Chapter 9 "Troubleshooting and Maintenance."

This chapter contains these topics:

Model Information

Status Menu

Model Information

To display Model Information, choose Settings > About Cius. The Model Information screen includes the options described in Table 7-1.

Table 7-1 Model Information Settings for Cisco Cius 

Item
Description

Status

Submenu that provides additional information about Cisco Cius.

See Status Menu for additional information.

Battery use

Describes battery use.

Cisco user guide

Provides link to documentation.

Legal information

Includes open-source licenses

Model number

Model number of Cisco Cius.

Android version

Indicates version of Android OS on Cisco Cius.

Baseband version

Baseband version number.

Kernel version

Linux kernel number.

Build number

Current software build.

Cisco Load Information

Active load

Version of firmware currently installed on Cisco Cius.

Last upgrade

Date of the most recent firmware upgrade.

Note An "Upgrade Progress" menu item appears under "Cisco load information" group if Cisco Cius is upgrading. This item does not appear in normal operation, when Cisco Cius is not upgrading.

Cisco Unified Communications Manager

Active server

DNS or IP address of the server to which Cisco Cius is registered.

Stand-by Server

DNS or IP address of the standby server.

Cius Problem Report Tool

Cius Problem Report Tool

Submenu that provides a means for reporting problems. Tap to select and enter date, time, problem description, and customer support email address. Tap Create email report in submenu to gather log information and send to support. For more information, see the "Support for Cisco Cius" section.


If the user is connected to a secure or authenticated server, a corresponding icon (lock or certificate) is displayed on the home screen to the right of the server option. If the user is not connected to a secure or authenticated server, no icon appears.

Status Menu

To display the Status menu, choose Settings > About Cius > Status.

Table 7-2 provides information about Cisco Cius Status menu.

Table 7-2 Cisco Cius Status Menu 

Item
Description

Status Messages

Provides the Status Messages screen, which shows a log of important system messages. For more information, see the "Status Messages Screen" section.

Battery Status

Indicates whether the battery is charging or discharging, or full.

Battery Level

Provides the battery charge level, in percent of full charge.

Phone Number

Indicates device phone number.

Wi-Fi Mac Address

Provides the IP address of the current Wi-Fi connection.

DHCP Information

Provides the dynamically provided IP address of the current Wi-Fi connection.

Ethernet Mac Address

Provides the IP address of the current Ethernet connection.

Bluetooth Address

Provides the IP address of the Bluetooth information.

Up Time

Run time for Cisco Cius.

Current Access Point

Provides the Current Access Point screen, if applicable. For more information, see the "Current Access Point Screen" section.

Ethernet Statistics

Provides the Ethernet Statistics screen, which shows Ethernet traffic statistics. For more information, see the "Ethernet Statistics Screen" section.

WLAN Statistics

Provides the WLAN Statistics screen if applicable. For more information, see the "WLAN Statistics Screen" section.

Call Statistics (Audio)

Provides counters and statistics for the audio portion of the current call. For more information, see the "Call Statistics Screen (Audio)" section.


Status Messages Screen

The Status Messages screen lists the 50 most recent status messages that Cisco Cius has generated. Table 7-3 describes the status messages that might appear. This table also includes actions you can take to address errors.

To display the Status Messages screen, tap Status messages.

To remove current status messages, tap Clear.

To exit the Status Messages screen, tap OK.

Table 7-3 Status Messages on Cisco Cius 

Message
Description
Possible Explanation and Action

CFG TFTP Size Error

The configuration file is too large for file system on Cisco Cius.

Power cycle Cisco Cius.

Checksum Error

Downloaded software file is corrupted.

Obtain a new copy of Cisco Cius firmware and place it in the TFTPPath directory. Copy files into this directory only when the TFTP server software is shut down, otherwise the files may be corrupted.

DHCP timeout

DHCP server did not respond.

Network is busy—The errors should resolve themselves when the network load reduces.

No network connectivity between the DHCP server and Cisco Cius—Verify the network connections.

DHCP server is down—Check configuration of DHCP server.

Errors persist—Consider assigning a static IP address. See the "Ethernet Settings Menu" section for details about assigning a static IP address.

DNS timeout

DNS server did not respond.

Network is busy—The errors should resolve themselves when the network load reduces.

No network connectivity between the DNS server and Cisco Cius—Verify the network connections.

DNS server is down—Check configuration of DNS server.

DNS unknown host

DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager.

Verify that the hostnames of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS.

Consider using IP addresses rather than hostnames.

Duplicate IP

Another device is using the IP address assigned to Cisco Cius.

If Cisco Cius has a static IP address, verify that you have not assigned a duplicate IP address. See the "Ethernet Settings Menu" section section for details.

If you are using DHCP, check the DHCP server configuration.

Error update locale

One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed.

From Cisco Unified Communications Manager Administration, check that the following files are located within subdirectories in the TFTP File Management:

Located in subdirectory with same name network locale:

tones.xml

Located in subdirectory with same name user locale:

glyphs.xml

dictionary.xml

kate.xml

File not found <Cfg File>

The name-based and default configuration file was not found on the TFTP Server.

The configuration file for Cisco Cius is created when Cisco Cius is added to the Cisco Unified Communications Manager database. If Cisco Cius has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response.

Cisco Cius is not registered with Cisco Unified Communications Manager.

You must manually add Cisco Cius to Cisco Unified Communications Manager if you are not allowing Cisco Cius tablets to auto-register. See the "Adding Cisco Cius Tablets with Cisco Unified Communications Manager Administration" section for details.

If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server.

If you are using static IP addresses, check configuration of the TFTP server. See the "Ethernet Settings Menu" section for details about assigning a TFTP server.

IP address released

Cisco Cius is configured to release its IP address.

Cisco Cius remains idle until it is power cycled or you reset the DHCP address. See the "Ethernet Settings Menu" section for details.

Load rejected HC

The application that was downloaded is not compatible with Cisco Cius hardware.

Occurs if you were attempting to install a version of software on this Cisco Cius that did not support hardware changes on this device.

Check the load ID assigned to Cisco Cius (from Cisco Unified Communications Manager, choose Device > Phone). Reenter the load displayed on Cisco Cius.

No default router

DHCP or static configuration did not specify a default router.

If Cisco Cius has a static IP address, verify that the default router has been configured. See the "Ethernet Settings Menu" section section for details.

If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration.

No DNS server IP

A name was specified but DHCP or static IP configuration did not specify a DNS server address.

If Cisco Cius has a static IP address, verify that the DNS server has been configured. See the "Ethernet Settings Menu" section for details.

If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration.

No Trust List installed

The CTL file or the ITL file is not installed on Cisco Cius.

The Trust List is not configured on the Cisco Unified Communications Manager, which does not support security by default.

For more information about the Trust List, see the Cisco Unified Communications Manager Security Guide.

Restart requested by Cisco Unified Communications Manager

Cisco Cius is restarting based on a request from Cisco Unified Communications Manager.

Configuration changes have likely been made to Cisco Cius in Cisco Unified Communications Manager, and Apply has been pressed so that the changes take effect.

TFTP access error

TFTP server is pointing to a directory that does not exist.

If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server.

If you are using static IP addresses, check configuration of TFTP server. See the "Ethernet Settings Menu" section for details about assigning a TFTP server.

TFTP error

Cisco Cius does not recognize an error code provided by the TFTP server.

Contact Cisco Technical Assistance Center (TAC).

TFTP timeout

TFTP server did not respond.

Network is busy—The errors should resolve themselves when the network load reduces.

No network connectivity between the TFTP server and Cisco Cius—Verify the network connections.

TFTP server is down—Check configuration of TFTP server.

Timed Out

Supplicant attempted 802.1X transaction but timed out due the absence of an authenticator.

Authentication typically times out if 802.1X is not configured on the switch.

Trust List update failed, verification failure

Updating CTL and ITL files failed.

Message displayed in case of error.

Version error

The name of Cisco Cius load file is incorrect.

Make sure that Cisco Cius load file has the correct name.

XmlDefault.cnf.xml, or .cnf.xml corresponding to Cisco Cius device name

Name of the configuration file.

None. This configuration file provides an informational message indicating the name of the configuration file for Cisco Cius.


Ethernet Statistics Screen

The Ethernet Statistics screen provides information about Cisco Cius and network performance. Table 7-4 describes the information that appears in this screen.

To display the Ethernet Statistics screen, choose About Cius > Status > Ethernet statistics.

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, tap Clear.

To exit the Ethernet Statistics screen, tap OK.

Table 7-4 Ethernet Statistics Message Information for Cisco Cius 

Item
Description

Rx Frames

Number of packets received by Cisco Cius

Tx Frames

Number of packets sent by Cisco Cius

Rx Broadcasts

Number of broadcast packets received by Cisco Cius

Port 1

Speed and duplex for Switch Port

Port 2

Speed and duplex for PC Port

CDP INIT

Initiation file for


WLAN Statistics Screen

The WLAN Statistics screen provides statistics about the wireless Cisco Cius. Table 7-5 describes the information that appears in this screen.

To display the WLAN Statistics screen, choose About Cius > Status >WLAN Statistics.

To exit the WLAN Statistics screen, tap OK.

Table 7-5  WLAN Statistics on Cisco Cius 

Item
Description

Tx Bytes

Number of bytes transmitted

Rx Bytes

Number of bytes received

Tx Packets

Number of data packets transmitted

Rx Packets

Number of data packets received

Tx Packets Dropped

Number of transmitted data packets dropped

Rx Packets Dropped

Number of received data packets dropped

Tx Packet Errors

Number of transmitted data packet errors

Rx Packet Errors

Number of received data packet errors

Tx Frames

Number of frames transmitted

Tx Multicast Frames

Number of frames transmitted as broadcast or multicast

Tx Retry

Number of messages retransmitted a single time being acknowledged by the receiving device

Tx Multi Retry

Number of transmit retries prior to success

Tx Failure

Number of frames that failed to be transmitted

RTS Success

A corresponding CTS was received

ACK Failure

AP did not acknowledge a transmission

Rx Multicast Frames

Number of multicast packets transmitted

Rx Duplicate Frames

Number of duplicate multicast packets transmitted

Rx Fragmented Packets

Number of fragmented packets received

FCS Error

Number of Frame Checksum (FCS) errors

Roaming Count (Current Session/Total)

Number of times roamed from current access point (AP)


Call Statistics Screen (Audio)

You can access the Call Statistics screen (see Table 7-6) on Cisco Cius to display counters, statistics, and voice-quality metrics of the most recent call.


Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on Cisco Cius. For more information about remote monitoring, see Chapter 8 "Monitoring Cisco Cius Remotely."


A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

To display the Call Statistics screen for information about the latest voice stream, choose Settings > About Cius > Status > Call statistics (audio).

Table 7-6 lists and describes the items that the Call Statistics screen provides.

Table 7-6 Call Statistics Items for Cisco Cius 

Item
Description

Rcvr Codec

Type of voice stream received (RTP streaming audio from codec): G.729, G.722, G.711 u-law, G.711 A-law, and iLBC.

Sender Codec

Type of voice stream transmitted (RTP streaming audio from codec): G.729, G.722, G.711 u-law, G.711 A-law, and iLBC.

Rcvr Size

Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio).

Sender Size

Size of voice packets, in milliseconds, in the transmitting voice stream.

Rcvr Packets

Number of RTP voice packets received since voice stream was opened.

Note This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold.

Sender Packets

Number of RTP voice packets transmitted since voice stream was opened.

Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold.

Avg Jitter

Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network), in milliseconds, observed since the receiving voice stream was opened.

Max Jitter

Maximum jitter, in milliseconds, observed since the receiving voice stream was opened.

Rcvr Discarded

Number of RTP packets in the receiving voice stream that have been discarded (bad packets, too late, and so on).

Note Cisco Cius discards payload type 19 comfort noise packets generated by Cisco Gateways, which increments this counter.

Rcvr Lost Packets

Missing RTP packets (lost in transit).

Latency

Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.


Current Access Point Screen

The Current Access Point screen provides statistics about the current access point on the wireless Cisco Cius. Table 7-7 describes the information that appears on this screen.

To display the Current Access Point screen, tap Current Access Point on the Status menu.

To exit the Current Access Point screen, tap OK.

Table 7-7 Current Access Point on Cisco Cius 

Item
Description

AP Name

Name of the AP if it is Cisco Compatible eXtensions (CCX) compliant; otherwise the MAC address is displayed here.

SSID

Service Set Identifier, a 32-character unique identifier attached to the header of packets sent over a WLAN.

BSSID

Basic SSID, uniquely identifies each basic service set.

Channel

The latest channel where this AP was observed.

RSSI

Received Signal Strength Indication, from the AP

Noise

Interference: should not exceed -92 dBm, which allows for a signal-to-noise ratio (SNR) of 25 dBm where a -67 dBm signal is maintained.

Channel Utilization

The percentage of time, normalized to 255, in which the AP sensed the medium was busy, indicated by the physical or virtual carrier sense (CS) mechanism.

Country

A two-digit country code. Country information might not be displayed if the country information element (IE) is not present in the beacon.

Beacon Interval

Number of time units between beacons. A time unit is 1.024 ms.

Capabilities

This field contains a number of subfields used to indicate requested or advertised optional capabilities.

Security

Authentication and encryption provided by the AP.