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Upgrade Guide for Cisco Digital Media Suite 5.4.1

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Table Of Contents

Upgrade Guide for Cisco Digital Media Suite 5.4.1

Table of Contents

Prerequisites

Important Upgrade Notes

Hardware Compatibility

Before You Begin

Back Up Your Appliance

Obtain the Update Media

Connect a Terminal to Your Appliance

Upgrade Cisco DMS

Upgrade Your DMPs

Force DMPs From Their `Initial' State, As Needed

Stop All Applications on DMPs

Upgrade the Firmware and Root File System on DMP Endpoints

Upgrade Cisco Digital Media Manager (Appliance or Virtual Machine)

Upgrade a Failover Configuration

Verify the System Upgrade

Learn More About...


Upgrade Guide for Cisco Digital Media Suite 5.4.1


Revised: January 29, 2014


Warning Before you upgrade your Cisco Digital Media Suite (Cisco DMS) environment, read this document carefully. It contains important information that can help you to avoid potentially serious problems during the upgrade process.

This guide explains how to upgrade Cisco Digital Media Suite from version 5.4 to 5.4.1.

See the "Hardware Compatibility" section for information about which server and endpoint hardware models this release supports.

See Release Notes for Cisco Digital Media Suite 5.4.x on Cisco.com for information about new features in this release.

If you use any release that predates Cisco DMS 5.4, you must upgrade to 5.4 first, and then upgrade to Cisco DMS 5.4.1.

You must have a valid Cisco DMS license to use this upgrade.

Table of Contents

Prerequisites

Important Upgrade Notes,page 2

Hardware Compatibility

Before You Begin

Upgrade Cisco DMS

Learn More About...

Prerequisites

Your Cisco DMS 5.4 hardware and software components must all be running correctly before you start to upgrade them.

Important Upgrade Notes

When you use federated authentication (single sign-on) mode in Cisco DMS 5.4, you must reimport service provider (SP) metadata into your identity provider (IDP) server after you upgrade to 5.4.1. For information about how to export the SP metadata, see the Authentication chapter's "Configure SSO Services" section in User Guide for Cisco Digital Media Manager 5.4.x at http://cisco.com/en/US/docs/video/digital_media_systems/5_x/5_4/dmm/user/guide/admin/auth.html

Hardware Compatibility

Cisco DMS 5.4.1 is supported on the following hardware platforms:

DMM-SVR-C210-K9

MCS-7835-H3

Table 1 shows supported upgrade paths to Cisco DMS 5.4.1 by hardware platform.

Table 1 Upgrade Path by Server Type.

Hardware Platform
Supported Upgrade Path

DMM-SVR-C210-K9

5.2.2 > 5.2.3 > 5.3 > 5.4 > 5.4.1

MCS-7835-H3

5.2 > 5.2.1 > 5.2.2 > 5.2.3 > 5.3 > 5.4 > 5.4.1



Note The DMS 5.4.1 upgrade is also valid/applicable to installations of DMM virtual machines running version 5.4. The hardware platform in which those DMM virtual machines are installed on will vary. There are no hardware restrictions for DMM virtual machine installations and the upgrade to version 5.4.1 can proceed without issue.


Before You Begin

Before you upgrade your Cisco DMS appliances, do the following:

1. Back Up Your Appliance

2. Obtain the Update Media

3. Connect a Terminal to Your Appliance

Back Up Your Appliance

We recommend backing up your appliances before performing the upgrade. To learn how to back up your appliance, see Administration Guide for Cisco Digital Media Suite 5.4.x Appliances on Cisco.com at http://www.cisco.com/en/US/partner/docs/video/digital_media_systems/5_x/5_4/dms/aai/administration/guide/dms_appliance_admin.html

Obtain the Update Media

To obtain the update media, do one of the following:

When you have a valid service contract for Cisco DMS, visit http://tools.cisco.com/gct/Upgrade/jsp/productUpgrade.jsp and enter your contract number to obtain access to the upgrade.

When you do not have a valid service contract for Cisco DMS, you must purchase the upgrade. See the data sheet for ordering information:
http://www.cisco.com/en/US/products/ps6682/products_data_sheets_list.html

After you obtain the upgrade images, you can either burn the upgrade images to DVD or stage them on an FTP server for remote access. We recommend that you stage them.

Connect a Terminal to Your Appliance

You must attach a monitor and keyboard to each Cisco DMM appliance that you upgrade.

Do not attempt to upgrade over a remote SSH session—your upgrade will fail. The upgrade process reboots the appliance several times, causing remote sessions to drop. Your input is required after each reboot, but you cannot reestablish a remote session until the entire upgrade process is completed.

Upgrade Cisco DMS

Perform the following tasks to upgrade your installation. You must upgrade your Cisco Digital Media Player (DMP) software before your Cisco DMM software.

Task
Reference

Step 1 

Upgrade your Cisco Digital Media Players, if any.

Upgrade Your DMPs

Step 2 

Upgrade your Cisco DMM appliance software.

Upgrade Cisco Digital Media Manager (Appliance or Virtual Machine)

Step 3 

Verify the upgrade.

Verify the System Upgrade

Upgrade Your DMPs

To upgrade your DMPs, complete these steps in exactly this order:

1. Force DMPs From Their `Initial' State, As Needed

2. Stop All Applications on DMPs.

3. Upgrade the Firmware and Root File System on DMP Endpoints.

Force DMPs From Their `Initial' State, As Needed


Timesaver Complete this procedure if you have reapplied our factory-default settings to one or more of your DMPs. Otherwise, if you have not restored DMP factory defaults, you can skip this procedure.



Caution If this procedure applies to you and you do not complete it now, you will have to complete a more difficult and time-consuming procedure instead, after you finish all other tasks to upgrade Cisco DMS.

Before the Cisco Digital Signs software on your DMM appliance can manage these DMPs centrally, you must complete either this simple procedure now or the more complex procedure later.

A DMP returns to its "initial" state when you reset it to use factory-default settings. In its initial state, a DMP lacks an internal database file that supports centralized management. This procedure shows you how to force it from this initial state.


Tip If you collect these DMPs together in a DMP group, you can target them all simultaneously.


Procedure


Step 1 Click Network and Endpoints on the Home page.

Step 2 Choose Digital Media Players > Advanced Tasks.

Step 3 Create the advanced task.

a. Click System Tasks in the Application Types list.

b. Click Add New Application above the Applications table.

Step 4 Define and save the new system task.

a. Enter a unique name in the Name field. For example, Clear DMP Initial State.

b. Enter a short description in the Description field. For example, Generate file to support centralized management.

c. Choose Set from the Request Type list.

d. Enter mib.save=1 in the Request field.

e. Click Submit.

Step 5 Send the task to DMPs that are in their initial state.

a. Choose Digital Media Players > DMP Manager.

b. Click the group (in the DMP Groups list) that should receive this deployment.

c. Check the check box in the Name column heading to select all DMPs in this DMP group.



OR

Use other check boxes in the Name column to select individual DMPs.

d. Click Run Task.

The Run Task dialog box opens.

e. Click the System Tasks drawer in the Select Task area.

DMM populates a table with all of its saved system tasks.

f. Click your system task to highlight it.


Tip Is your system task missing in the Run Task dialog box? It might only be hidden. You can change how many table rows the dialog box shows at one time. The default is 10 rows but you can show as many as 100. Another way that you can use the pagination controls is to navigate among hidden results when the table has more entries than visible rows.


g. Click OK.

Step 6 Stop. You have completed this procedure.


Stop All Applications on DMPs

Before you upgrade DMPs, you must stop all applications.


Note Use the DMP Startup URL advanced task to clear the DMP startup URL and restart the DMP. Do not use the Stop All Applications system task.


Procedure


Step 1 Click Network and Endpoints on the Home page.

Step 2 Choose Digital Media Players > Advanced Tasks.

Step 3 Create the advanced task.

a. Click DMP Startup URL.

b. Click Add New Application above the Applications table.

Step 4 Define and save the new advanced task.

a. Enter Startup URL Empty & Reboot in the Name and Description fields.

b. Leave empty the Video URL and Browser URL fields.

c. Check the Reboot Necessary check box.

d. Click Submit.

Step 5 Schedule an event to send the task to the DMP.

a. Choose Digital Media Players > DMP Manager.

b. Click the group (in the DMP Groups list) that should receive this deployment.

c. Check the check box in the Name column heading to select all DMPs in this DMP group.



OR

Use other check boxes in the Name column to select individual DMPs.

d. Click Run Task.

The Run Task dialog box opens.

e. Open the Advanced Tasks drawer in the Select Task area.

Scroll to, and then click, the DMP Startup URL entry in the Advanced Tasks drawer.

DMM populates a table with all of your saved DMP Startup URL tasks.

f. Click your advanced task to highlight it.

g. Click OK.

Step 6 Stop. You have completed this procedure.


Upgrade the Firmware and Root File System on DMP Endpoints


Note It takes approximately 30 minutes to upgrade the firmware and root file system on a DMP. However, while the upgrade is in progress on a DMP 4400G, its behavior might be confusing. It:

1. Shows these three messages in this order:

 Burn: NN%

 Verify: NN%

 Internal Upgrade Completed.

(Where NN is a percentage value that climbs from 1 to 99.)

2. Restarts after approximately 1 minute.

3. Shows the same three messages as before, in exactly the same sequence.

4. Restarts a second time after approximately 29 minutes.

This occurs because the 4400G must install a small amount of data and restart before it can accept its new firmware and file system.


Before You Begin

When you use Cisco ECDS or Cisco ACNS, we recommend that you send DMP firmware files to it and deploy the upgrades as a future event—not an immediate event.

If you deploy the upgrade directly to your DMPs, we recommend that you upgrade just one DMP initially or upgrade just a small group of DMPs and test the result before you send the firmware to multiple DMPs.

We recommend that you never upgrade more than five DMPs at a time and that all upgrades occur outside normal business hours for your organization.


Warning Make sure that the DMPs do not lose power while they are burning their firmware during an upgrade. If they lose power during this critical period, they will be severely damaged.

Procedure


Step 1 Click Content Management on the Home page.

Step 2 Add the DMP firmware image to your media library as an asset.

a. Choose Media Library, and then click Add Media Asset.

The Add Asset dialog box opens.

b. For the source, click Local File.

c. Click Browse.

d. Choose the firmware image where you saved it. Then, click Open.

e. Enter a meaningful description in the Title field.

f. Verify that the file type is Firmware. Then, click Save.

Do not click any button or move away from this page in your browser until the upload is finished. After it is finished, the page refreshes automatically. You should see that a description of the firmware file has been added in the table that the page shows.


Note You must download the firmware to your DMM appliance. Do not merely link to a remote firmware URL.


Step 3 (Optional) To verify that the upload succeeded, compare its file size in the Size column to the size of the source file.

Step 4 Choose Digital Media Players > Advanced Tasks.

Step 5 Create the advanced task.

a. Click DMP Firmware Upgrade.

b. Click Add New Application above the Applications table.

Step 6 Define and save the new advanced task.

a. Enter DMP_Firmware_Upgrade in the Name field.

b. Choose from the Media Categories tree the category that contains the firmware.

c. Click the firmware file to highlight it in the Available Content table. Then, click Submit.

d. Click Go.

Step 7 Do one of the following.

Would you like to upgrade DMPs immediately?

When you will upgrade your DMPs now

 

a. Click Network and Endpoints on the Home page.

b. Click DMP Manager.

c. Click the group (in the DMP Groups list) that should receive the upgrade.

d. Click Run Task.

The Run Task dialog box opens.

e. Toggle open the Advanced Tasks drawer in the Select Task area. Then, scroll to — and click — its DMP Firmware Upgrade application type.

f. Click the corresponding job in the untitled table.

g. Click OK.

Would you like to upgrade DMPs in the future?

When you will upgrade your DMPs later

 

a. Click Content Management on the Home page.

b. Click Channels. Then, click a channel in the Name column.

Choose carefully which channel you click. Its subscribers will receive the upgrade.

c. Click Time-specific Scheduling.

d. Click your preferred time slot on the channel calendar.

The Add Event dialog box opens.

e. Toggle open the Advanced Tasks drawer in the Select Task area. Then, scroll to — and click — its DMP Firmware Upgrade application type.

f. Click the corresponding job in the untitled table.

g. Click Next.

h. Set the start time. Then, choose Do not repeat from the Repeat options list.

i. Click Add to Calendar.



Tip To check the status of an upgrade, deploy the system task called Upgrade Status.


Step 8 Stop. You have completed this procedure.


What to Do Next

After updating your DMPs, proceed to Upgrade Cisco Digital Media Manager (Appliance or Virtual Machine).

Upgrade Cisco Digital Media Manager (Appliance or Virtual Machine)

The upgrade for Cisco Digital Media Manager can take an hour or more to complete. Make sure that you have ample time in your maintenance window to complete the upgrade. During an upgrade, users cannot access the Cisco DMM web interface.

Before You Begin


Note You must be on-site with the server if you choose to perform the upgrade through the cd_update option. Otherwise, you cannot complete this procedure.


DMM Virtual Machine Pre-Requisite Steps


Warning iF YOU ARE PERFORMING THE UPGRADE TO A dmm virtual machine and would like to use the cd_update OPTION, you must FIRST complete the following pre-requisite steps to patch the system to enable this option. If you are electing to use the REMOTE_UPDATE option, you may skip these steps and proceed to the normal upgrade procedure.

Step 1 Mount the CD upgrade patch (dmm54cd-vm.iso) from the vSphere client.

Step 2 Log in as admin to the Appliance Administration Interface (AAI).

Step 3 Choose APPLIANCE_CONTROL and press OK.

Step 4 Choose SOFTWARE_UPDATE and press OK.

Step 5 Choose CD_UPDATE and press OK.

Step 6 When prompted to "INSERT UPDATE CD" make sure the CD upgrade patch ISO has been mounted.

Press Enter when ready to proceed with the installation of the patch.

Step 7 Once the patch has been successfully installed, you should see a successful confirmation message.

Step 8 Press Enter and the system will reboot.

Step 9 Stop. You have completed the pre-requisite steps and you may now proceed with the rest of the upgrade procedure and perform the upgrade using the CD_UPDATE option for your DMM virtual machine.


Procedure


Step 1 Insert the upgrade disc into your DMM appliance disc drive or stage the image on an FTP, SFTP or HTTP server.

Step 2 Log in as admin to the Appliance Administration Interface (AAI).

Step 3 Choose APPLIANCE_CONTROL and press OK.

Step 4 Choose SOFTWARE_UPDATE and press OK.

Step 5 Do one of the following.

Do you want to upgrade from a disc?

When you will upgrade from a disc

 

a. Choose CD_UPDATE and press Enter.

b. Verify that you have inserted the upgrade disc and press Enter.

Note If you are upgrading a DMM virtual machine, ensure that the upgrade disc has been properly mounted in the vSphere client.

Do you want to upgrade from an .ISO?

When you will upgrade from a remote disc image (.ISO file)

 

a. Choose REMOTE_UPDATE and press Enter.

b. Enter the following information:

For an FTP/SFTP server, enter the FQDN or IP address and a user account. Then, press Enter. You will be prompted for a password. Enter the password. Then, press Enter.

For an HTTP server, enter the URL and press Enter.

Note Although we call this AAI command "REMOTE_UPDATE," you must be on site with your server to use it. Only the .ISO is remote.


The appliance reboots. A dialog asks you to confirm that you want to upgrade the appliance.

Step 6 Choose Yes to confirm that you want to upgrade the system.

The upgrade process begins. The appliance reboots and again asks you if you want to upgrade.

Step 7 Choose Yes.

The system installs the 5.4.1 update. If you are prompted to type "yes" to bypass a pause, you can type yes or ignore it; the upgrade will continue automatically after the designated time. After the update is completed, the system reboots and runs post-installation tasks

The upgrade is done when an AAI login prompt appears.

Step 8 To verify the update, log in to AAI again as admin.

The Main Menu shows your installed DMM version.

Step 9 Stop. You have completed this procedure.


Upgrade a Failover Configuration

To upgrade a failover configuration for you DMS installation, perform the following procedures in the order presented:

Table 1-2 Workflow for Upgrading a Failover Configuration 

Task
Reference

Step 1 

Revert the configuration to Standalone mode on the Active server.

Revert the active appliances to Standalone mode:

1. Log in to AAI.

2. Choose FAIL_OVER > REVERT.

Step 2 

Change the host name and IP address of the Primary server to actual FQDN and IP address.

Step 3 

Upgrade the Primary DMM appliance to release 5.4.

Step 4 

Reimage the secondary DMM appliance with release 5.3 when it is reverted to Standalone mode, and then upgrade to release 5.4.

Step 5 

Configure failover on the Secondary server.

1. Configure host name and IP address in the same subnet on the Secondary server.

2. Configure NTP.

3. Configure the failover setting.

4. Enter the Primary server FQDN in the Master FQDN field.

5. Click Save and exit from the Secondary server interface.

Step 6 

Configure failover on the Primary server.

1. Configure the failover setting on the Primary server.

2. Select Set as Master in the DMS cluster settings.

3. In the Primary FQDN field, replace the FQDN shown with the alternate Primary FQDN.

4. Enter the Secondary server FQDN into the secondary FQDN field.

Step 7 

Configure the DMM replication interface with either of the two options:

1. If using a crossover cable between the devices, verify that crossover is selected.

2. If using a switch between the devices, select Switched and enter the following information.

Primary IP— The IP address of the replication interface (GigabitEthernet 2) of the primary DMM.

Secondary IP— The IP address of the replication interface (GigabitEthernet 2) of the secondary DMM.

Subnet Mask —The subnet mask of the addresses.

Step 8 

Click Save.

Step 9 

Activate the cluster.

Verify the System Upgrade

Use this procedure to log into Cisco DMM for the first time after you upgrade.

Procedure


Step 1 Point your browser to the Cisco DMM appliance. For example, http://dmm.example.com:8080.

Step 2 Log in as superuser.

Step 3 When the splash screen appears, confirm that it refers to Digital Media Manager 5.4.1

Step 4 Stop. You have completed this procedure.


Learn More About...

To Learn About
Go To

Cisco Digital Media Suite

Cisco DMS products and technologies

http://cisco.com/go/dms

Cisco DMS technical documentation

http://cisco.com/go/dms/docroadmap

Cisco DMS APIs and SDK

http://developer.cisco.com/web/dms

Cisco DMS SNMP MIB

http://cisco.com/go/dms/mib


Cisco Connected Sports

Cisco StadiumVision

http://cisco.com/go/stadiumvision


Cisco

Service contracts

http://cisco.com/go/cscc

Standard warranties

http://cisco.com/go/warranty 

Technical support

http://cisco.com/go/support

Technical documentation

http://cisco.com/go/techdocs

Product security

http://cisco.com/go/psirt

Sales

http://cisco.com/go/ordering


Obtain Documentation or Submit a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

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