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Release Notes for Cisco Digital Media Suite 5.3.x

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Release Notes for Cisco Digital Media Suite 5.3.x

Contents

CRITICAL HOTFIX AVAILABLE

Strategies to Overcome CSCty22538

(A)You Run DMM 5.2 on a 7835-H1 or 7835-H2 Appliance

(B)You Run DMM 5.2.1 on a 7835-H1 or 7835-H2 Appliance

(C)You Run DMM 5.2.1 on a 7835-H3 Appliance

(D)You Run DMM 5.2.2 on a 7835-H1 or 7835-H2 Appliance

(E)You Run DMM 5.2.2 on a 7835-H3 or UCS210 Appliance

(F)You Run DMM 5.2.2.1 on a 7835-H1 or 7835-H2 Appliance

(G)You Run DMM 5.2.3 on a 7835-H3 or UCS210 Appliance

(H)You Run DMM 5.3 on a 7835-H3 or UCS210 Appliance

Patch to Fix CSCtz28796

Patch to Fix CSCur03217 (Shellshock Vulnerability)

New and Changed Features

CiscoDigitalMediaPlayers

Cisco ShowandShare

Cisco DigitalMediaManager

Feature Support and Device Compatibility

Cisco Digital Media Suite Components

Cisco Show and Share

Cisco TelePresence Content Server

Client System Requirements

Installation and Upgrade Notes

Software Release Availability and Entitlements

Software Release Availability and Entitlements—by Server Type

Installation Notes

Upgrade Notes

Important Notes

DMP 4310G Notice Regarding Power over Ethernet (PoE)

Low Memory Causes DMPs to Restart Automatically

Limitations and Restrictions

Known Problems (Caveats)

Caveats Resolved in Cisco Show and Share Release 5.3.7

Caveats Resolved in 5.3.6 RB2P

Caveats Resolved in 5.3.6 RB2

Caveats Resolved in 5.3.6 RB1

Caveats Resolved in 5.3.6

Caveats Resolved in 5.3.5

Caveats Resolved in 5.3.4

Caveats Resolved in 5.3

Open Caveats

Updates and Errata for Printed Documentation

Getting Started Guide for Cisco Digital Media Players (78-19212-02)

Remote Control Quick Start Guide for Cisco Digital Media Players

Mounting Kit Assembly Guide for Cisco Digital Media Players

Quick Start Guide for Cisco Digital Media Player (4305G and 4400G)

Learn More About...

Release Notes for Cisco Digital Media Suite 5.3.x

Revised: October 14, 2014

 

This document describes new and changed features, requirements, and known problems for Cisco Digital Media Suite (DMS) 5.3. x products.


Note Cisco DMS releases 5.3.1, 5.3.2, and 5.3.3 are not generally available.
The only generally available releases are 5.3.0, 5.3.4, 5.3.5, and 5.3.6, which are also the only releases that this document describes in any detail.


CRITICAL HOTFIX AVAILABLE

CSCty22538

Communication can fail between Cisco Digital Media Manager (DMM) and its inventory of Cisco Digital Media Players (DMPs). In an affected deployment, error messages indicate that digital certificate expiration is the root cause.

 

Model
Certificate Expiration Date by DMP Firmware Release
5.2
5.2.1
5.2.2
5.2.2.1
5.2.2.3
5.2.3
5.2.3.2
5.3
5.3.4
5.3.5

DMP 4305G

2012-02-24

N.A.

N.A.

OK
2037-12-18

2012-02-24

N.A.

2012-02-24

N.A.

OK
2037-12-18

DMP 4310G

N.A.

N.A.

2012–02–24

2012–02–24

2021-10-18

2012-02-24

2021-10-18

DMP 4400G

2012-02-24

2013-08-29

2013-08-29

N.A.

2013-08-29

HOTFIX

You can recover from these communication failures in 10 minutes or less by loading a hotfix on your DMM server. See http://cisco.com/web/software/282100271/56598/DMM-patch-CSCty22538-Readme.txt .

  • The hotfix also works around a related failure, in which DMP certificate expiration disrupts use of a DMM advanced task called “File Transfer to DMP” ( CSCty23792 ).
  • The hotfix DOES NOT improve disrupted IP phone-based remote control of the Cisco Cast electronic program guide ( CSCty36771 ).

 

The hotfix is fragile. IF YOU DO NOT use the permanent solution described below, any future upgrade of your DMM server could cause it to lose contact again with your affected DMPs. In such cases, you must then REAPPLY the hotfix.

PERMANENT FIX

You can prevent these communication failures altogether by installing DMP firmware release 5.3.5, which resolves these known defects: CSCty22538 , CSCty23792 , and CSCty36771 .

 

Note To download this DMP firmware, you must have a valid service contract associated to your Cisco.com profile. If you do not have a service contract you can get one through your Cisco account team, your Cisco partner, or a qualified Cisco reseller. Then, once you have the service, you must associate it to your Cisco.com user ID at https://tools.cisco.com/RPF/profile/edit_entitlement.do?Tab=3.

1. Apply the hotfix to your DMM server, if you have not already done so. Otherwise, it cannot direct your DMPs to install their new firmware.

2. Obtain the new DMP firmware.

a. Log in to your Cisco.com account, and then go to http://cisco.com/cisco/software/navigator.html?mdfid=280936311&flowid=21001 .

b. Click your DMP model in the Cisco Digital Media Players list.

c. Click Expand All in the versions tree, and then click 5.3.5 .

d. Click Download .

3. Install the new DMP firmware, as described in your Cisco DMS upgrade guide at http://cisco.com/en/US/products/ps6681/prod_installation_guides_list.html .

Strategies to Overcome CSCty22538

If today...

(A) You Run DMM 5.2 on a 7835-H1 or 7835-H2 Appliance

You can choose between two supported workflows to overcome the effects of CSCty22538.


Caution Until you complete one of these workflows, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow A1

Your DMM server can run the 5.2.2 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 1 on your DMPs.

4. Upgrade DMM (not DMPs) to 5.2.1 1 .

5. Upgrade DMM (not DMPs) to 5.2.2 1 .

6. Stop. You have completed this workflow.

Workflow A2

Your DMM server can run the 5.2.2.1 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2.1

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 1 on your DMPs.

4. Upgrade DMM (not DMPs) to 5.2.1 1 .

5. Upgrade DMM (not DMPs) to 5.2.2 1 .

6. Upgrade DMM (not DMPs) to 5.2.2.1 1 , 2.

7. Stop. You have completed this workflow.

(B) You Run DMM 5.2.1 on a 7835-H1 or 7835-H2 Appliance

You can choose between two supported workflows to overcome the effects of CSCty22538.


Caution Until you complete one of these workflows, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow B1

Your DMM server can run the 5.2.2 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 3 on your DMPs.

4. Upgrade DMM (not DMPs) to 5.2.1 1 .

5. Upgrade DMM (not DMPs) to 5.2.2 1 .

6. Stop. You have completed this workflow.

Workflow B2

Your DMM server can run the 5.2.2.1 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2.14

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 1 on your DMPs.

4. Upgrade DMM (not DMPs) to 5.2.1 1 .

5. Upgrade DMM (not DMPs) to 5.2.2 1 .

6. Upgrade DMM (not DMPs) to 5.2.2.1 1 , 2 .

7. Stop. You have completed this workflow.

(C) You Run DMM 5.2.1 on a 7835-H3 Appliance

You can choose between two supported workflows to overcome the effects of CSCty22538.


Caution Until you complete one of these workflows, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow C1

Your DMM server can run the 5.2.2 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 5 on your DMPs.

4. Upgrade DMM (not DMPs) to 5.2.2 1 .

5. Stop. You have completed this workflow.

Workflow C2

Your DMM server can run the 5.3 release without any effects of CSCty22538.

Strategy to Run DMM 5.3

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.3.5 1 on your DMPs.

4. Upgrade DMM (not DMPs) to 5.2.2 1 .

5. Upgrade DMM (not DMPs) to 5.2.3 1 .

6. Upgrade DMM (not DMPs) to 5.3 1 .

7. Stop. You have completed this workflow.

(D) You Run DMM 5.2.2 on a 7835-H1 or 7835-H2 Appliance

You can choose between two supported workflows to overcome the effects of CSCty22538.


Caution Until you complete one of these workflows, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow D1

Your DMM server can run the 5.2.2 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 6 on your DMPs.

4. Uninstall the hotfix:

a. Insert the hotfix CD into your DMM appliance.

b. Log in at the console as admin .

c. In AAI, choose APPLIANCE_CONTROL > SOFTWARE_UPDATE > REMOVE_PATCH .

d. Press Enter and follow the prompts to continue.

5. Stop. You have completed this workflow.

Workflow D2

Your DMM server can run the 5.2.2.1 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2.17

1. Upgrade DMM (not DMPs) to 5.2.2.1 1 , 2 .

2. Install the HOTFIX.

3. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

4. Install firmware release 5.2.2.3 1 on your DMPs.

5. Uninstall the hotfix:

a. Insert the hotfix CD into your DMM appliance.

b. Log in at the console as admin .

c. In AAI, choose APPLIANCE_CONTROL > SOFTWARE_UPDATE > REMOVE_PATCH .

d. Press Enter and follow the prompts to continue.

6. Stop. You have completed this workflow.

(E) You Run DMM 5.2.2 on a 7835-H3 or UCS210 Appliance

You can choose between two supported workflows to overcome the effects of CSCty22538.


Caution Until you complete one of these workflows, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow E1

Your DMM server can run the 5.2.2 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2

Note Unlike an MCS 7835-H3 appliance, a UCS210 appliance will not auto-eject the hotfix disc from its CD/DVD drive after you install or remove the hotfix. When you are not using the hotfix disc on a UCS server, remember to eject the disc manually.


1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 8 on your DMPs.

4. Uninstall the hotfix:

a. Insert the hotfix CD into your DMM appliance.

b. Log in at the console as admin .

c. In AAI, choose APPLIANCE_CONTROL > SOFTWARE_UPDATE > REMOVE_PATCH .

d. Press Enter and follow the prompts to continue.

5. Stop. You have completed this workflow.

Workflow E2

Your DMM server can run the 5.3 release without any effects of CSCty22538.

Strategy to Run DMM 5.3

Note Unlike an MCS 7835-H3 appliance, a UCS210 appliance will not auto-eject the hotfix disc from its CD/DVD drive after you install or remove the hotfix. When you are not using the hotfix disc on a UCS server, remember to eject the disc manually.


1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.3.5 1 on your DMPs.

4. Upgrade DMM (not DMPs) to 5.2.3 1 .

5. Upgrade DMM (not DMPs) to 5.3 1 .

6. Stop. You have completed this workflow.

(F) You Run DMM 5.2.2.1 on a 7835-H1 or 7835-H2 Appliance

Only one supported workflow can help you to overcome the effects of CSCty22538.


Caution Until you complete this workflow, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow F1

Your DMM server can run the 5.2.2.1 release without any effects of CSCty22538.

Strategy to Run DMM 5.2.2.19

1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.2.2.3 10 on your DMPs.

4. Uninstall the hotfix:

a. Insert the hotfix CD into your DMM appliance.

b. Log in at the console as admin .

c. In AAI, choose APPLIANCE_CONTROL > SOFTWARE_UPDATE > REMOVE_PATCH .

d. Press Enter and follow the prompts to continue.

5. Stop. You have completed this workflow.

(G) You Run DMM 5.2.3 on a 7835-H3 or UCS210 Appliance

Only one supported workflow can help you to overcome the effects of CSCty22538.


Caution Until you complete this workflow, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow G1

Your DMM server can run the 5.3 release without any effects of CSCty22538.

Strategy to Run DMM 5.3

Note Unlike an MCS 7835-H3 appliance, a UCS210 appliance will not auto-eject the hotfix disc from its CD/DVD drive after you install or remove the hotfix. When you are not using the hotfix disc on a UCS server, remember to eject the disc manually.


1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.3.5 11 on your DMPs.

4. Upgrade DMM to 5.3 1 .

5. Stop. You have completed this workflow.

(H) You Run DMM 5.3 on a 7835-H3 or UCS210 Appliance

Only one supported workflow can help you to overcome the effects of CSCty22538.


Caution Until you complete this workflow, CSCty22538 retains the potential to disrupt Cisco DMS in your network.

 

Workflow H1

Your DMM server can run the 5.3 release without any effects of CSCty22538.

Strategy to Run DMM 5.3

Note Unlike an MCS 7835-H3 appliance, a UCS210 appliance will not auto-eject the hotfix disc from its CD/DVD drive after you install or remove the hotfix. When you are not using the hotfix disc on a UCS server, remember to eject the disc manually.


1. If you have not done so already, install the HOTFIX.

2. Make sure that the hotfix is working correctly in DMM.

  • Choose Digital Signs > Digital Media Players > DMP Manager , and then click ALL DMPs in the DMP Groups tree.
  • The hotfix has taken effect if the Status column includes even one green checkmark (
  • ).

3. Install firmware release 5.3.5 12 on your DMPs.

4. Uninstall the hotfix:

a. Insert the hotfix CD into your DMM appliance.

b. Log in at the console as admin .

c. In AAI, choose APPLIANCE_CONTROL > SOFTWARE_UPDATE > REMOVE_PATCH .

d. Press Enter and follow the prompts to continue.

5. Stop. You have completed this workflow.

Patch to Fix CSCtz28796

The DMM_CSCtz28796.iso utility can help to prevent unexpected DMM server shutdowns on an MCS 7835-H3 appliance whose serial number is earlier than (lower than) xxx 947 xxx . We describe CSCtz28796 in Cisco Bug Tool at http://tools.cisco.com/squish/c132d .

You can download DMM_CSCtz28796.iso at http://tools.cisco.com/squish/53D5f . Please see its README file at: http://cisco.com/web/software/282100271/56598/DMM_CSCtz28796_Readme.txt .


Note Do not use this patch on any DMM server chassis except MCS 7835-H3 appliances.


Patch to Fix CSCur03217 (Shellshock Vulnerability)

This is a generic patch for all DMM release 5.3.x versions to fix the Shellshock vulnerability. If you are applying the patch from release 5.3.6 RB1 or before, the patch will no longer be applicable if DMM is upgraded after the patch installation.

You are recommended to upgrade your DMM to release 5.3.6 RB2 and then apply the Shellshock patch.

For more information on upgrading a standalone DMM, see the following URL:

http://www.cisco.com/c/en/us/td/docs/video/digital_media_systems/5_x/5_3/dms/upgrade/guide/536UpgradeGuide.html#pgfId-315185

For more information on upgrading a DMM with failover configuration, see the following URL:

http://www.cisco.com/c/en/us/td/docs/video/digital_media_systems/5_x/5_3/dms/upgrade/guide/536UpgradeGuide.html#pgfId-335669

New and Changed Features

Cisco Digital Media Players

Cisco DMS 5.3.4 introduces the “ ciscocraft.memlimit_action ” MIB for your use in system tasks, advanced tasks, and API programming. This new MIB controls how your DMP 4310G responds when playback of a SWF asset depletes all memory.

Although the MIB supports any of the following values, WE RECOMMEND THAT YOU USE 3 ONLY.

 

0

Use the nonconfigurable algorithm from earlier releases, which determined programatically whether to reload or shut down the SWF.

1

Shut down the SWF.

2

Reload the SWF.

3

Restart (reboot) the DMP.

Cisco Show and Share

MXE 3500 Version 3.3 Support

Cisco Show and Share now supports the Cisco Media Experience Engine 3500 version 3.3. Cisco MXE 3500 3.3 brings additional capabilities to Cisco Show and Share, such as the Pulse feature set, and support for additional video upload formats, including WebEx .arf files.

Multiple Video Resolution Support

Administrators can configure Cisco Show and Share to trancode uploaded and recorded videos to 360p, 480p, or 720p resolutions.

Viewers can then select a playback quality that fits with their available bandwidth. Viewers on slower connections can select a lower resolution to avoid choppy video playback.

This feature requires that a Cisco MXE 3500 is associated with Cisco Show and Share and that transcoding is enabled. The Cisco MXE must be running version 3.3 software or version 3.2 software with the updated transcoding profiles applied.

Mobile Client Application Support

Cisco Show and Share 5.3 supports access through a mobile application. Administrators can enable or disable mobile application access. Viewers can download the mobile application to a supported iOS device and view, rate, comment, and upload videos to Cisco Show and Share.

Mobile application access requires that a Cisco MXE 3500 running 3.3 software is associated with Cisco Show and Share.


Note The Cisco Show and Share mobile client application is beta and is suitable for early pilots and trials. We do not recommend an enterprise production deployment at this time. The mobile technology space is evolving quickly with new devices and software versions, so the beta application is subject to change.


Pulse Keyword and Speaker Identification

Administrators can enable the Pulse feature set for Cisco Show and Share. The Pulse feature set includes speaker and spoken word identification in videos uploaded or recorded in Cisco Show and Share. When enabled, a new tab, called Pulse, appears on the video playback window.

Viewers can use the Pulse features to search for videos, filter video lists. or navigate to specific speakers or keywords within a video.

The Pulse features require that a Cisco MXE 3500 running version 3.3 software is associated with Cisco Show and Share.

Quicktime Plugin Download Control

Cisco Show and Share uses the Quicktime browser plugin to play live event videos. By default, if the plugin is not present on the client browser, Cisco Show and Share automatically attempts to download it from the Internet. Administrators can now disable the automatic download of the Quicktime plugin.

Acceptable Use Link Customization

Administrators can change the target for the Warranty and End User License Agreement link at the bottom of the Cisco Show and Share page to point to their company acceptable use agreement.

System-Wide Settings Screen Redesign

The System-Wide Settings screen has been redesigned to make it easier to maintain and configure features.

New Supported Languages

You can now display the interface in German, Portuguese-Brazil, and Italian.


Note The Italian language option is provided as a Beta feature. You may experience some inconsistencies in the interface if you choose this language.


WebEx Recording Upload Support

If your system has an integrated Cisco MXE 3500 running version 3.3 software, you can upload WebEx .arf files for transcoding.

Recorded Video Transcoding Support

If your system has an integrated Cisco MXE running version 3.3 software and a valid Pulse license, and your system administrator has enabled the Pulse feature set, videos recorded directly in the Cisco Show and Share are transcoded, which enables the Pulse features and the multiple resolution support for them. The Pulse-enabled transcoding is required for display of recorded Show and Share video on mobile devices.

Cisco Digital Media Manager

Licensing Enhancement

A new page has been added to make it easier to request activation licenses for features of Cisco DMS.

Expanded IdP Support

Federation Mode for Cisco DMS now supports your use of PingFederate as an identity provider (IdP) for single sign on (SSO).

Feature Support and Device Compatibility

Cisco Digital Media Suite Components

See Cisco Digital Media Suite Compatibility Information on Cisco.com to learn about the feature support and compatibility of Cisco DMS components across releases.

http://cisco.com/en/US/products/ps6682/products_device_support_tables_list.html

Cisco Show and Share

Cisco Digital Media Manager release 5.3.0 is compatible only with Cisco Show and Share Release 5.3.7.

Cisco Digital Media Manager release 5.3.6-RB1 is NOT compatible with Cisco Show and Share Release 5.3.7.

Cisco TelePresence Content Server

Table 1 lists compatible Content Server and Cisco Show and Share versions.

 

Table 1 Content Server and Show and Share Compatibility

Software version
Show and Share 5.2.1 13
Show and Share 5.2.2
Show and Share 5.2.3
Show and Share 5.3

Content Server 5.0

Y

Y

N

N

Content Server 5.1

Y

Y

Y

N

Content Server 5.2

N

N

Y

Y

Content Server 5.3

N

N

Y

Y

13.Content Server recordings with Joined and stacked layouts will not be scaled correctly in the Show and Share Release 5.2.1 media player.

Client System Requirements

 

Cisco DMS Component Software
Operating System
Browser 14
MSIE
Chrome
Firefox
Safari
Opera

Show and Share

Microsoft Windows
 
  • 7 .x
  • 8 .x
  • 9 .x15

Not Supported

  • 3.6 .x
  • 4 .x

Not Supported

Not supported

Digital Signs

Cast

Digital Media Designer

DMS-Admin

DMPDM

Show and Share

Apple
Mac OS X

N.A.

Not supported

  • 3.6 .x
  • 4 .x
  • 5 .x

Not Supported

Digital Signs

Cast

Digital Media Designer

DMS-Admin

DMPDM

Show and Share

Linux

N.A.

Not supported

  • 3.6.6

Not Supported

Not Supported

Digital Signs

Cast

Digital Media Designer

DMS-Admin

DMPDM

14.Alongside any supported browser, you must have Java Runtime Environment (JRE) 1.6.0 or later installed.

15.Microsoft Internet Explorer 9.x is supported for Cisco Show and Share only. It is not compatible with Cisco Signs or Cisco Digital Media Manager.

Browser Proxy Support

  • We support the use of browser proxies with DMPDM.
  • We DO NOT SUPPORT the use of browser proxies with DMM.

Installation and Upgrade Notes

This section includes the following topics.

Software Release Availability and Entitlements


Note Cisco DMS releases 5.3.1, 5.3.2, and 5.3.3 are not generally available.
The only generally available releases are 5.3.0, 5.3.4, 5.3.5, and 5.3.6, which are also the only releases that this document describes in any detail.


A maintenance release might apply to some Cisco DMS servers or endpoints, but not others. Also, the method to obtain software can vary by device or by release. Topics in this section specify which 5.3.x software releases are relevant to a given device and state how you might obtain such software for that device ( CSCtx12287 ).

FOR YOUR REFERENCE

Digital Media Manager

http://cisco.com/cisco/software/type.html?mdfid=28071249&flowid=4306

Digital Media Players

http://cisco.com/cisco/software/type.html?mdfid=280936311&flowid=4313

Show and Share

http://cisco.com/cisco/software/type.html?mdfid=280171242&flowid=31002

Software Release Availability and Entitlements — by Server Type

Available Software for Digital Media Manager Servers

Table 2 compares the general availability of, and supported entitlements to obtain, software for Cisco DMM servers.

 

Table 2 DMM Server Software

Release No.
General Availability for DMM Servers
Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.3

Y

Y16

Y17

N

5.3.1

N

N

N

N

5.3.2

N

N

N

N

5.3.3

N

N

N

N

5.3.4

N

N

N

N

5.3.5

N

N

N

N

5.3.6

Y

N

Y

Y

16.Preinstalled software on factory-new equipment

17.Free with a valid service contract. Terms and conditions may vary.

Available Software for Show and Share Servers

Table 3 compares the general availability of, and supported entitlements to obtain, software for Cisco Show and Share servers.

 

Table 3 Show and Share Server Software

Release No.
General Availability for Show and Share Servers
Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.3

Y

Y18

Y19

N

5.3.1

N

N

N

N

5.3.2

N

N

N

N

5.3.3

N

N

N

N

5.3.4

N

N

N

N

5.3.5

N

N

N

N

5.3.6

N

N

N

N

5.3.7

Y

N

Y

Y

18.Preinstalled software on factory-new equipment

19.Free with a valid service contract. Terms and conditions may vary.

Available Software for DMP 4400G Endpoints

Table 4 compares the general availability of, and supported entitlements to obtain, software for Cisco DMP 4400G endpoints.

 

Table 4 Cisco DMP 4400G Endpoint Software

Release No.
General Availability for Cisco DMP 4400G endpoints
Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.3

Y

Y20

Y21

N

5.3.1

N

N

N

N

5.3.2

N

N

N

N

5.3.3

N

N

N

N

5.3.4

Y

N

Y 2

Y22

5.3.5

Y

N

Y 2

Y 3

5.3.6

Y

N

Y 2

Y 3

20.Preinstalled software on factory-new equipment

21.Free with a valid service contract. Terms and conditions may vary.

22.Free Cisco Software Center download under the warranty conditions of a prior, qualifying purchase. Terms and conditions may vary.

Available Software for DMP 4310G Endpoints

Table 5 compares the general availability of, and supported entitlements to obtain, software for Cisco DMP 4310G endpoints.

 

Table 5 Cisco DMP 4310G Endpoint Software

Release No.
General Availability for Cisco DMP 4310G endpoints
Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.3

Y

Y23

Y24

Y25

5.3.1

N

N

N

N

5.3.2

N

N

N

N

5.3.3

N

N

N

N

5.3.4

Y

N

Y 2

Y 3

5.3.5

Y

N

Y 2

Y 3

5.3.6

Y

N

Y 2

Y 3

23.Preinstalled software on factory-new equipment

24.Free with a valid service contract. Terms and conditions may vary.

25.Free Cisco Software Center download under the warranty conditions of a prior, qualifying purchase. Terms and conditions may vary.

Available Software for DMP 4305G Endpoints

Table 6 compares the general availability of, and supported entitlements to obtain, software for Cisco DMP 4305G endpoints.

 

Table 6 Cisco DMP 4305G Endpoint Software

Release No.
General Availability for Cisco DMP 4305G endpoints
Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.3

Y

Y26

Y27

N

5.3.1

N

N

N

N

5.3.2

N

N

N

N

5.3.3

N

N

N

N

5.3.4

N

N

N

N

5.3.5

Y

N

Y 2

Y28

5.3.6

N

N

N

N

26.Preinstalled software on factory-new equipment

27.Free with a valid service contract. Terms and conditions may vary.

28.Free Cisco Software Center download under the warranty conditions of a prior, qualifying purchase. Terms and conditions may vary.

Installation Notes

  • Cisco DMS appliances require a DNS server to work correctly. Enter fully-qualified domain names (FQDNs) and not IP addresses during setup in AAI. Otherwise, Cisco DMS cannot operate as designed and most of its functions will fail.
  • Do not append a trailing dot to any FQDN during setup.
  • To maintain network security, your DMM appliances and Show and Share appliances use digital certificates to communicate. These certificates use the DNS-resolvable hostname to identify each appliance uniquely. Therefore, you must enter the DNS-resolvable hostname for each appliance during setup when prompted to enter the fully-qualified domain name (FQDN) in AAI.
  • You must also configure each of your DMS appliances in AAI to point correctly to the DNS server for your network and configure that DNS server to associate the IP addresses that your DMS appliances use with the FQDNs that their digital certificates use.

Upgrade Notes

For instructions on how to upgrade your Cisco Digital Media Suite, see Upgrade Guide for Cisco Digital Media Suite Release 5.3 on Cisco.com.

Important Notes

This section includes the following topics:

DMP 4310G Notice Regarding Power over Ethernet (PoE)

Starting in 2009, a handful of Cisco StadiumVision customers who participated in a special program to receive DMP 4310G endpoints received pre-release hardware. During this program, we manufactured such units under the Cisco product ID “DMP-4310G-SE-K9.” Partway through the limited release, we changed one physical component in the hardware design to improve the Power over Ethernet (PoE) performance of a DMP 4310G.

Is even one of these statements true for you?

  • Your DMP 4310G was manufactured in or after September 2010.
  • Your DMP 4310G serial number is USI1434xxxx or greater.
  • We manufactured your DMP 4310G under the Cisco product ID “DMP-4310G-52-K9.”

When even one of these statements is true, your DMP 4310G uses the improved PoE component. Nothing further about this topic applies to you or your DMP.

Otherwise, when even one statement is false , your DMP 4310G uses the original PoE component. We have identified a corner case in which these DMPs might not receive full PoE power.

Suppose that a very long Ethernet cable connects a DMP 4310G to a network switch from the Cisco 3560 Series. And suppose also that the Ethernet cable length is so great that the level of PoE power becomes noticeably diminished after traveling its full distance to the DMP.

In this scenario, your DMP cannot compensate for the degraded power because switches in the Cisco 3560 Series do not permit adjustments to the PoE power output.

We recommend that you do not obtain power for such DMPs from network switches in the Cisco 3560 Series. When you must do so, take care to use the shortest possible Ethernet cord. Alternatively, you might use network switches from the Cisco 3750 Series, which offer configurable PoE power output.

Low Memory Causes DMPs to Restart Automatically

Rather than crashing when they run low on memory, DMPs are designed to restart automatically, which clears their memory and causes downtime of less than 1 minute, as opposed to the lengthy downtime that a hard crash would cause. In the rare cases when DMPs do run out of memory and restart automatically, SWF files are almost always responsible. The known scenarios when this can occur are as follows.

  • The file size is greater than 500KB for your SWF file. Larger SWF files do work correctly in most cases, but we recommend as a best practice that you should always strive to use the smallest possible SWF files. Smaller files are far less likely to be burdensome to your DMPs.
  • Your SWF file uses bitmapped image files outside itself that have a very large file size, either individually or collectively. Any bitmapped image files that you use in the production of a SWF file should be small files. If a bitmapped file has a large file size, it is important for you to understand that merely reducing the height and width of its placeholder on your canvas in Adobe Flash (or any similar authoring tool that you might use to develop a SWF file) will not reduce the actual file size.
  • The web page that you are showing uses too many embedded SWF files.

Additional Recommendations

We recommend that you use the following guidelines when you create SWF files.

  • The resolution of the SWF can be up to 1920x1080 when animations that are contained within the SWF are small and are restricted to a 640x480 region.
  • Avoid redraw of the whole screen in your Flash animation.
  • Multiple movements distributed across a screen will burden a DMP more than movements that are concentrated in one relatively small area.
  • The FLV recommended resolution should be 320x240.

Limitations and Restrictions

Review Table 7 before you begin working with Cisco DMS components. These are known limitations that have not been fixed. Read the “Important Notes” section section for additional information.

 

Table 7 Limitations and Restrictions in Cisco DMS

Identifier
Description

Digital Media Player

CSCtc85169

Creating a system task to turn on/off syslog service on DMP.

Workaround To turn the syslog service on, create a new system task with the request type of SET and the request init.syslog=on&mib.save=1&mng.reboot=1. To turn the syslog service off, create a new system task with the request type of SET and the request init.syslog=off&mib.save=1&mng.reboot=1.

CSCtc58337

PoP: need a system task to bulk configure syslog server IP on DMP.

Workaround Apply a system task to all DMPs that will be used for PoP with a request type of SET and the request init.syslog=on&init.syslog_collector=IP_ADDRESS_OF_THE_POP_SERVER&mib.save=1&mng.reboot=1 .

CSCtc80177

swf performance in 4305 is slow in DMD playlist

The swf file added as a playlist item in the DMD plays slowly on the 4305. The playback speed is noticeably slower than it was in DMD 5.1.

This issue occurs under the following conditions:

  • Swfs in a media playlist
  • Deployed on the 4305

Workaround If possible, add the swf item as a media object, and not as an item in the media playlist. With this, the swf file should play at a higher speed. However, you do lose the features of a playlist.

This issue is much more noticeable on swf files with continuous animation. It is advisable to use swf files composed more of static images on the 4305. if possible, try to decrease the amount of animation used in swf files deployed on the 4305.

CSCtd65883

4400G Wifi lose connectivity if WLAN config DHCP required enabled

Workaround Clear the DHCP request option on the access point. This prevents the access point from requiring a DHCP ACK from the DMP client.

CSCsq62648

DMP 4305G restarts after 15 seconds when playing the emergency_animated template.

Workaround None. This template is designed for the DMP 4400G. We recommend that you do not play content on the DMP 4305G that is specific to the DMP 4400G.

CSCtg23880

DMP 4305 can not properly display MSN webpage. The image is stretched and it is cut off on the top and left.

Workaround None.


Cisco Digital Signs

CSCso63214

When its resources are limited, a DMP 4305G endpoint resets without a splash screen and without illuminating the red LED that should be visible through the chassis front grille because of limited resources.

Workaround Upgrade to a DMP 4400G, which is more powerful and does not exhibit this behavior.

CSCso78514

Using the local file option to add a media asset that is larger than 2G causes the upload menu to remain open indefinitely.

Workaround None. This is a browser limitation. We recommend that you upload a file that is smaller than 2G and that you use an external server for large files.

CSCso83562

On the Play in Future tab, scheduling monthly and yearly recurring jobs during a leap year results in scheduling anomalies for jobs that occur during the month of February in subsequent months and years.

Workaround None.

CSCsw67738

After Cisco DMS Content Distribution (DMS-CD) adds or deletes files on an external USB drive that is attached to a DMP, the DMP might mount this drive as Read-Only or might not mount it at all. Content distribution to or from usb_2 sometimes corrupts the file system on drives from certain manufacturers. In our testing, we have seen this on Western Digital Passport drives 0.5 percent of the time and on Maxtor drives 70 percent of the time. We have removed Maxtor from our list of supported manufacturers.

Workaround Disconnect the USB drive from your DMP and reformat the USB drive to use FAT32 as its file system.

CSCsw89590

When you make selections in Cisco Cast to show an on-screen PIN that mobile phone users can use to authenticate their phones for emulation of the DMP remote control, the PIN might take as long as 2 minutes to appear on-screen.

Workaround Wait 2 minutes.

CSCtg92808

image sl/s Transition effect performance needs improvement for 4400.

Slow and choppy transition effect performance. This issue occurs under the following conditions:

  • Using transition effects in a slideshow
  • Deployed on the 4400

Workaround Use the “No effect” option for the slideshow effect.

Known Problems (Caveats)

This section contains the following topics:

Caveats Resolved in Cisco Show and Share Release 5.3.7


Note This software release applies only to the Cisco Show and Share appliance.


For more information, see the Release Notes for Cisco Show and Share Release 5.3.7 at this URL: http://www.cisco.com/en/US/products/ps6682/prod_release_notes_list.html

Caveats Resolved in 5.3.6 RB2P

Table 8 describes the caveats that were resolved in Cisco DMS 5.3.6 RB2P.

 

Table 8 Resolved Caveats for Cisco DMS 5.3.6 RB2P

Identifier
Description
DMP4310

CSCur05628

Cisco Digital Media Players - ShellShock vulnerability.

Caveats Resolved in 5.3.6 RB2

Table 9 describes the caveats that were resolved in Cisco DMS 5.3.6 RB2.

 

Table 9 Resolved Caveats for Cisco DMS 5.3.6 RB2

Identifier
Description
DMM

CSCuh55350

DMM file system full or down due to OpenSSO debug logs.

CSCul42910

DMD presentation cannot display Arabic text appropriately on DMP.

CSCum53875

DMM eCDS integration failed due to Lisp Error when password contains @.

CSCup24174

Multiple vulnerabilities in OpenSSL - June 2014.

CSCue24310

Apache Tomcat security vulnerabilities 5.3.0.

CSCuo45435

Observed crafted URL error message for valid URL.

DMP4310

CSCup92446

Multiple vulnerabilities in OpenSSL - June 2014.

DMP4400

CSCty48753

DMP4400 cannot get an IP when on Wireless WPA2/PSK/AES.

CSCum80961

Incorrect error message posted for corrupted upgrade file.

CSCup92446

Multiple vulnerabilities in OpenSSL - June 2014.

Caveats Resolved in 5.3.6 RB1

Table 10 describes the caveats that were resolved in Cisco DMS 5.3.6 RB1.

 

Table 10 Resolved Caveats for Cisco DMS 5.3.6 RB1

Identifier
Description

CSCud60025

Multiple images can cause flash file to cause moving blocks.

CSCud65354

CAST fails to sync XMLTV file missing stop attribute in the programme tag.

CSCue29017

Syslog and debug logs fill up /var/log partition.

CSCty67516

Digital Signs Preview Fails when using VLC Plugin.

CSCue26214

Simultaneous Audio Advance Task & Playlists schedule cause blank screen.

CSCue88991

DMD playlist should validate the entered URL.

CSCub23849

DMM allows redirection to a custom website through URL crafting.

CSCui70438

When DMS-CD using CAST, VOD does not play from local storage on DMP-4400.

CSCua38320

DMM allows import from LDAP of user DN over 200 characters.

CSCud03326

Error saving a presentation in Cisco DMM.

CSCue85388

TestRoot is not Working. DMM reports "/" file system is Full. 

CSCtn54063 

Exceeding DMS Batch upload of 17gig causes DMS to become inaccessible.

CSCuc02299

DSM file transferred to DMP changes internal storage setting to read only.

CSCua21277

DMP 4305 and 4310 do not have Domain field.

CSCud12361

Multiple DMPs locked up (reboot needed) after packet loss.

CSCud63061

DMP randomly reboots while playing a video playlist.

CSCud49290

Hide/Show mouse cursor on touch screens.

Caveats Resolved in 5.3.6

Table 11 describes the caveats that were resolved in Cisco DMS 5.3.6.

 

Table 11 Resolved Caveats for Cisco DMS 5.3.6

Identifier
Description

CSCtx06064

In Some cases, deployment package take more than one try to finish

CSCtn66678

DMP-4400 5.2.2 lockup when playing slideshow

CSCts70805

No Proxy' don't block the request of SWF from playlist to HTTP proxy

CSCtx87063

WMV videos with PTS gap larger than 100ms stop abruptly on the DMP

CSCtx92355

Duplicate entry in logrotate configuration breaks log rotation

CSCtz01275

Large numbers of events in database causes timeout on alerts page

CSCts95061

DMS Crash DMP 4310, when launches video without extension

CSCts95659

DMP CIFS choppy video after upgrade from 5.2 to 5.2.2

CSCtt33038

DMPs not sending HTTP responses to reboot commands

CSCtt42832

Black border on 4310 full screen channel with CAST

CSCtu08481

Network connectivity needs to be checked before HA process starts

CSCtx98810

In rare situations, all auth config changes fail due to missing pwd file

CSCty72691

DMD text scrolling disabled after choosing “Save As”

CSCty77185

DMP not displaying accented characters in scrolling text box

CSCtz60684

LDAP bookmark update fails if over 500 entries with AD 2008

CSCua08311

DMP-4310G: DVI source automatically switches back to HDMI on LG TV

CSCua27942

DMS Signs Scheduled tasks for Play in Future event doesn’t STOP playing

Caveats Resolved in 5.3.5

Table 12 describes the caveats that were resolved in Cisco DMS 5.3.5.

 

Table 12 Resolved Caveats for Cisco DMS 5.3.5

Identifier
Description

CSCty22538

DMP certificate expired

CSCty23792

Advanced Task > File Transfer to DMP broken after DMP cert expires

CSCty36771

Cast IP Phone does not work after DMP certificate expires

Caveats Resolved in 5.3.4

Table 13 describes the caveats that were resolved in Cisco DMS 5.3.4.

 

Table 13 Resolved Caveats for Cisco DMS 5.3.4

Identifier
Description

Cisco Digital Media Player 4400G

CSCtt33038

DMPs not sending HTTP responses to reboot commands


Cisco Digital Media Player 4310G

CSCtw90991

Option to reboot DMP instead of restart SWF 29

CSCtt33038

DMPs not sending HTTP responses to reboot commands

CSCtx32864

WMV does not have audio


Caution You must restart your DMP after you install Cisco DMS 5.3.4. Until you do so, this problem remains.

29.Cisco DMS 5.3.4 introduces the “ciscocraft.memlimit_action” MIB for your use in system tasks, advanced tasks, and API programming. This new MIB controls how your DMP 4310G responds when playback of a SWF asset depletes all memory. Although the MIB supports any of the following values, WE RECOMMEND THAT YOU USE 3 ONLY.

0 — Use the nonconfigurable algorithm from earlier releases, which determined programatically whether to reload or shut down the SWF.

1 — Shut down the SWF.

2 — Reload the SWF.

3 — Restart (reboot) the DMP.

Caveats Resolved in 5.3

Table 14 describes the caveats that were resolved in Cisco DMS 5.3.

 

Table 14 Resolved Caveats for Cisco DMS 5.3

Identifier
Description

Digital Media Suite (Cisco DMS)

CSCsq69897

SNMP walk operation to DMM does not traverse entire subtree

CSCti82190

In UCS210/200 when manually change NIC setting will show error msg

CSCtq30219

Cannot login in federation, LDAP modes after backup and restore

CSCtr54397

Login fails if LDAP admin password contains certain characters

CSCtr76298

LDAP users cannot login if admin DN has comma followed by space


Cisco Digital Signs

CSCto84410

DMM becomes sluggish and freezes with 370+ presentation and 60+ playlists

CSCtg64423

Detail error report - start timestamps not matching with syslog

CSCtr55906

DMM Limited permissions profile can start EMERGENCY for all DMPs Groups

CSCts70278

DMP Manager group assignment not properly updated in Flash


Cisco Show and Share

CSCtq13850

User shouldn’t be prompted to install Quicktime for Show and Share if not needed

CSCtq86727

Unable to upload any videos do Show and Share after upgrade

CSCts26446

Save to VoD link incorrect if DME IP was changed

Open Caveats

Table 15 describes possible unexpected behavior by Cisco DMS components.

 

Table 15 Open Caveats for Cisco DMS 5.3

Identifier
Description

Cisco Digital Media Suite

CSCtt08465

OpenAM fails authentication if IdP choose persistent NameID attribute

In federation mode, user logs in to IdP but DMS issues a fatal error (“Although your credentials...”) and fails the session.

This occurs when:

  • DMS is in identity federation mode.
  • IdP is configured to issue persistent NameID attribute

Workaround Do the following:

1. Reconfigure IdP to issue transient NameID attribute.

2. If (1) is not possible, user can enter the same URL in DMS that required authentication; this time s/he is able to access DMS applications.

3. If (2) is not desirable, contact Cisco TAC to fix SP configuration to handle persistent attribute issued by IdP.

CSCtx49797

AAI reports incorrectly that the server hardware model is unknown.

Workaround Find the model number printed on the server casing.

CSCua38320

The DMM has a limitation to 200 characters for the User DN field of users being imported from Active Directory via LDAP. This internal limitation is due to the size of user table in the DMM database.

Workaround None. (DMS 5.4 has resolved/removed this limitation)


Cisco Cast

CSCtj48360

4310 Cast incorrectly highlight EPG if sub hour div and stay long on EPG

A DMP 4310G does not always render yellow highlighting correctly in the electronic program guide (EPG) listings for Cisco Cast.

As you navigate through EPG program listings, yellow highlights on screen should always indicate which listing is the current focus of your navigation. However, this highlighting can become offset from your true focus. Before the EPG reaches this state, all of the following must be true simultaneously.

  • A DMP 4310G controls the digital sign that shows your EPG.
  • Your EPG navigation focus reaches to the outermost edge of your navigable EPG -- whether top, bottom, left, or right.
  • You use an arrow button or other control that is not valid for your current focus.
  • The reason this control is not valid in this context is that it would move focus beyond the outermost edge.

Workaround To recover from this state, press any valid button. Alternatively, double-press the same arrow button or other control that you previously invoked in error. The yellow highlight is then restored to your true focus.

CSCtt42832

Black border on 4310 full screen channel with CAST

On the DMP 4310, when selecting a channel from EPG a black border is seen and the stream does not fill the entire screen.

Issue seen when selecting from “Program Guide”, “Live Channels” or “Video on demand”. It is not seen when creating a playlist with a multicast stream or on the 4400.

Workaround None.


Cisco Digital Signs

CSCtg97013

Running a slide show on 4305 reboots after 6 hours

A slideshow running on the 4305 reboots after 6-8 hours. The issues occur in the following conditions:

  • DMP 4305
  • Images in slideshow
  • Video failover enabled

Workaround The reboot issue can be resolved by disabling the video failover option. This option has also been turned off by default on the DMP. Users can also use an image playlist with a preload time instead of an image slideshow. In typical use cases, video failover should not be required in presentations with image slideshows.

CSCth10635

4400/4305: Starting and stopping DMP presentations take longer then 5.1.

Workaround Use a public playlist instead of a DMD presentation as it is implemented completely in JavaScript as opposed to using the Flash player.

CSCti60435

4400/4305: Allow playlist background to display through transparent swf

SWF displays white background despite color setting

Workaround Place an object of the desired color on the lowest layer of the swf to act as a background

CSCtj31811

4310: Slide show transition will slow down the SWF in All media and rss

A slide show transitioning to the next image may cause any concurrently playing swf and/or RSS feed to slow down.

Conditions:

  • Slide show is present with animated transitions
  • RSS feed and/or all-media playlist containing a swf item playing simultaneously
  • Deployed on the 4310

Workaround Use the “No-effect” transition option for the slide show object.

CSCtn66678

DMP-4400 lockup when playing slideshow

Cisco DMP-4400 will get lockup when playing specific slideshows and the following message will appear after few minutes in the display:

“A script in this movie is causing Adobe Flash Player 10 to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?”

This happens when you have a image slideshow.

Workaround Create a media playlist instead of creating a presentation in DMD.

CSCtq15140

Unable to stop Emergencies causing Play in Future to fail

Emergencies are started but cannot be stopped.

Workaround Do the following

1. Select the DMP group showing “red” under DMM >> Digital Media Players >> Emergencies

2. Start an emergency on that group

3. Stop the emergency from that group


Cisco Show and Share

CSCtx69098

Video/Slideshow Upload via Internet Explorer fails due to KB2585542

Workaround You can restore the upload functionality by going into the IE Internet Options->Advanced->Security and uncheck "TLS 1.0".

CSCti94360

Show and Share does not delete local media deployed to external server

As noted in the documentation, local copies of media files that are editable by Cisco Show and Share are maintained on the appliance, even if external hosting has been enabled for the file type. These files are needed in case a user wants to go back and edit the media.

Workaround None. These files can only be deleted by TAC. Once deleted, the associated media will not be editable.

CSCts33571

SNS: Changes in views and rating take long time to get updated

Change in views and ratings are not reflected on the homepage until the video is played again.

Rate a video and go to the Cisco Show and Share main page. The change in the rating is not reflected on the home page, but sorting the video list by rating or number of views puts the video in the correct order. This can make the video appear to be out of order.

Workaround View the video that had the view or ratings added then the homepage will update with the changes.

CSCud22759

For Show and Share Release 5.3 or later integrated with Cisco MXE 3500 Release 3.3.1 or later, Show and Share WebCam recording is not sent to MXE 3500 for transcoding. The WebCam videos are Flash and, thus, cannot be played on mobile devices.

Workaround Enable Pulse on Show and Share administration ( Administration -> Manage-> Preferences and Settings ) to send WebCam generated videos to the MXE 3500. The analytics data will be generated if the MXE 3500 is licensed for analytics.

Updates and Errata for Printed Documentation

Online-only documents on Cisco.com for Cisco DMS are updated as needed, and we recommend that you check Cisco.com regularly for updates.

This section describes errors and omissions in the printed documentation for Cisco DMS equipment and accessories, which were corrected — or will be corrected — in subsequent printings.

Getting Started Guide for Cisco Digital Media Players (78-19212-02)

Did your DMP ship with a printed copy of Getting Started Guide for Cisco Digital Media Players (78-19212-02), whose front-cover revision date is November 8, 2010?

If so, your printed copy contains errors about IP address configuration. It states that DMPDM settings on a DMP 4400G can cause your DMP to use a static IP address on a wireless network. However, we removed this option from DMPDM, where DHCP is now the only described address assignment method for wireless client DMPs.


Tip You can still assign a static IP address to a DMP 4400G. Simply do so from your wireless access point.


Remote Control Quick Start Guide for Cisco Digital Media Players

In some printings, the “Requirements and Limitations” section states incorrectly that “Cisco Digital Media Player (DMP) 4400G devices, and 4305G devices after July 2008, ship with a remote control.” The remote control is an optional item that you must purchase separately.

Mounting Kit Assembly Guide for Cisco Digital Media Players

In some printings, Cisco product numbers are wrong for mount kits.

  • Any use of “69-1802-01” is incorrect. The correct part number is “DMP-PRCASE-4305-S1.”
  • Any use of “69-1803-01” is incorrect. The correct part number is “DMP-PRCASE-4400-S1.”

Quick Start Guide for Cisco Digital Media Player (4305G and 4400G)

Some printings of these two guides contain identical errors:

  • Quick Start Guide for Cisco Digital Media Player 4305G
  • Quick Start Guide for Cisco Digital Media Player 4400G

The errors are as follows:

  • The Checking the Package Contents topic states incorrectly ( CSCta34388 ) that your product kit includes a battery-powered remote control unit. However, the remote control is an optional item that you must purchase separately.
  • The Concepts text on page 3 mentions “protective case” accessories for DMPs, which discourage tampering and prevent theft. The accessory category was renamed after these guides were printed. The category name is now “mount kit.”
  • Also because the accessory category was renamed, the topic “Learning About the Protective Case for DMPs” became invalidated in multiple ways after these guides were printed:

The topic heading should say “Learning About the Mounting Kit for DMPs.”

The topic text mischaracterizes the title for mount kit assembly documentation. The correct title is Mounting Kit Assembly Guide for Cisco Digital Media Players .

  • Any use of “69-1802-01” is incorrect. The correct part number is “DMP-PRCASE-4305-S1.”
  • Any use of “69-1803-01” is incorrect. The correct part number is “DMP-PRCASE-4400-S1.”

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Cisco Digital Media Suite

Cisco DMS products and technologies

http://cisco.com/go/dms

Cisco DMS technical documentation

http://cisco.com/go/dms/docroadmap

Cisco DMS APIs and SDK

http://developer.cisco.com/web/dms

Cisco DMS SNMP MIB

http://cisco.com/go/dms/mib


Cisco Connected Sports

Cisco StadiumVision

http://cisco.com/go/stadiumvision


Cisco

Service contracts

http://cisco.com/go/cscc

Standard warranties

http://cisco.com/go/warranty

Technical support

http://cisco.com/go/support

Technical documentation

http://cisco.com/go/techdocs

Product security

http://cisco.com/go/psirt

Sales

http://cisco.com/go/ordering


Obtain Documentation or Submit a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.