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Upgrade Guide for Cisco Digital Media Suite Release 5.3.6

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Table of Contents

Upgrade G uide for Cisco Digital Media Suite Release 5.3.6

Table of Contents

Prerequisites

Important Upgrade Notes

Hardware Compatibility

Before You Begin

Back Up Your Appliances

Obtain the Update Media

Connect a Terminal to Your Appliances

Upgrade Your Cisco DMS Appliances

Upgrade Your DMPs

Force DMPs From Their ‘Initial’ State, As Needed

Stop All Applications on DMPs

Upgrade the Firmware and Root File System on DMP Endpoints

Upgrade Cisco Digital Media Manager

Upgrade a Failover Configuration

Verify the System Upgrade

Obtaining Documentation and Submitting a Service Request

Upgrade Guide for Cisco Digital Media Suite Release 5.3.6

Revised: October 13, 2014

 


Warning Before you upgrade your Cisco Digital Media Suite (Cisco DMS) environment, read this document carefully. It contains important information that can help you avoid potentially serious problems during the upgrade process.


This guide explains how to upgrade Cisco Digital Media Suite from version 5.3 to 5.3.6. See the “Hardware Compatibility” section, for information about the hardware supported by this upgrade.

For information about the features introduced by this upgrade, see the Release Notes for Cisco Digital Media Suite 5.3.x on Cisco.com

If you are running any release that predates 5.3, you must upgrade to 5.3 first, and then upgrade to 5.3.6.

You must have a valid Cisco DMS license to use this upgrade.

Prerequisites

You must have a running Cisco DMS 5.3 installation before performing this upgrade.

Important Upgrade Notes

If you are using federation authentication in DMS 5.3, you will need to re-import SP metadata into IDP server after the DMM is upgraded from 5.3 to 5.3.6.

For information about how to export the SP metadata, see the Authentication chapter, Configure SSO Services section, in the User Guide for Cisco Digital Media Manager 5.3.x on Cisco.com:

http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_3/dmm/user/guide/admin/auth.html

Hardware Compatibility

Cisco DMS 5.3.6 is supported on the following hardware platforms:

  • DMM-SVR-C210-K9
  • MCS-7835-H3

Table 1 shows supported upgrade paths to Cisco DMS 5.3.6 based on hardware platform.

 

Table 1 Upgrade path based on hardware platform.

Hardware Platform
Supported Upgrade Path

DMM-SVR-C210-K9

5.2.2 to 5.2.3 to 5.3 to 5.3.6 to 5.3.6 RB1

MCS-7835-H3

5.2 to 5.2.1 to 5.2.2 to 5.2.3 to 5.3 to 5.3.6 to 5.3.6 RB1

Before You Begin

Before you upgrade your Cisco DMS appliances, do the following:

1. Back Up Your Appliances

2. Obtain the Update Media

3. Connect a Terminal to Your Appliances

Back Up Your Appliances

We recommend backing up your appliances before performing the upgrade. To back up your appliances, refer to the Administration Guide for Cisco Digital Media Suite 5.3.x Appliances on Cisco.com:

http://www.cisco.com/en/US/partner/docs/video/digital_media_systems/5_x/5_3/dms/aai/administration/guide/dmsag53.html

Obtain the Update Media

To obtain the update media, do one of the following:

  • If you have a SAS contract for Cisco DMS, visit http://tools.cisco.com/gct/Upgrade/jsp/productUpgrade.jsp and enter your contract number to obtain access to the upgrade.
  • If you do not have a SAS contract for Cisco DMS, you will need to purchase the upgrade. See the product data sheet for ordering information:

http://www.cisco.com/en/US/products/ps6682/products_data_sheets_list.html

After obtaining the upgrade images, you can either burn the Cisco DMM upgrade image to DVD or you can stage it on an FTP server for remote access. Staging the image on an FTP server is the recommended upgrade method.

Connect a Terminal to Your Appliances

You must attach a monitor and keyboard to each Cisco DMM appliance that you upgrade.

Do not attempt to upgrade using a remote SSH session—your upgrade will fail. The upgrade process reboots the appliance several times, causing remote sessions to be dropped. Your input is required after the reboot, but you cannot reestablish a remote session until the entire upgrade process is completed.

Upgrade Your Cisco DMS Appliances

Perform the following tasks to upgrade your Cisco DMS 5.3 installation to Cisco DMS 5.3.6. If you are using Cisco DMPs, upgrade your Cisco DMP software before upgrading your Cisco DMM software.


Note All components of your Cisco DMS installation must be upgraded to the same version for proper operation.


 

Task
Reference

Step 1

Upgrade your Cisco Digital Media Players, if any.

Upgrade Your DMPs

Step 2

Upgrade your Cisco DMM appliance software.

Upgrade Cisco Digital Media Manager

Step 3

Verify the upgrade.

Verify the System Upgrade

Upgrade Your DMPs

To upgrade your DMPs, complete the following steps in the order shown:

1. Force DMPs From Their ‘Initial’ State, As Needed

2. Stop All Applications on DMPs.

3. Upgrade the Firmware and Root File System on DMP Endpoints.

Force DMPs From Their ‘Initial’ State, As Needed


Timesaver Complete this procedure if you have reapplied our factory-default settings to one or more of your DMPs. Otherwise, if you have not restored DMP factory defaults, you can skip this procedure.



Caution If this procedure applies to you and you do not complete it now, you will have to complete a more difficult and time-consuming procedure instead, after you finish all other tasks to upgrade Cisco DMS.

Before the Cisco Digital Signs software on your DMM appliance can manage these DMPs centrally, you must complete either this simple procedure now or the more complex procedure later.

A DMP returns to its “initial” state when you reset it to use factory-default settings. In its initial state, a DMP lacks an internal database file that supports centralized management. This procedure shows you how to force it from this initial state.


Tip If you collect these DMPs together in a DMP group, you can target them all simultaneously.


Procedure


Step 1 Choose Digital Signage from the global navigation or click Digital Signage on the dashboard.

 

Step 2 Choose Digital Media Players > Advanced Tasks .

Step 3 Create the advanced task:

a. Click System Tasks .

b. Click Add New Application .

 

Step 4 Define and save the new system task:

 

a. Enter a unique name in the Name field. For example, Clear DMP Initial State .

b. Enter a short description in the Description field. For example, Generate file to support centralized management .

c. Choose Set from the Request Type list.

d. Enter mib.save=1 in the Request field.

e. Click Submit .

Step 5 Schedule an event to send the task to DMPs that are in the initial state.

a. Choose Schedules > Play Now .

b. Choose Advanced Tasks from the Select an Event Type list, and then click Select Advanced Task

.

c. Choose System Tasks> Clear DMP Initial State in the Select Event window, and then click OK .

d. Click the name of a group in the DMP Groups area to see a list of its member DMPs.

e. Click the name of each DMP in the list that should receive the deployment.

f. Click Submit , and then click OK when the Success message displays.

Step 6 Stop. You have completed this procedure.


 

Stop All Applications on DMPs

Before you upgrade DMPs, you must stop all applications by using the DMP Startup URL advanced task.


Note Use the DMP Startup URL advanced task to clear the DMP startup URL and restart the DMP. Do not use the Stop All Applications system task.


Procedure


Step 1 Choose Digital Signage from the global navigation or click Digital Signage on the dashboard.

 

Step 2 Choose Digital Media Players > Advanced Tasks .

Step 3 Create the advanced task.

a. Click DMP Startup URL .

b. Click Add New Application .

 

c. Enter Startup URL Empty & Reboot in the Name and Description fields.

d. Leave empty the Video URL and Browser URL fields.

e. Check the Reboot Necessary check box.

f. Click Submit .

Step 4 Schedule an event to send the task to the DMP.

a. Choose Schedules > Play Now .

b. Choose Advanced Tasks from the Select an Event Type list, and then click Select Advanced Task .

.

c. Choose DMP Startup URL > Startup URL Empty & Reboot in the Select Event window, and then click OK .

d. Click the name of a group in the DMP Groups area to see a list of its member DMPs.

e. Click the name of each DMP in the list that should receive the deployment.

f. Click Submit , and then click OK when the Success message displays.

Step 5 Stop. You have completed this procedure.


 

Upgrade the Firmware and Root File System on DMP Endpoints


Note It takes approximately 30 minutes to upgrade the firmware and root file system on a DMP. However, while the upgrade is in progress on a DMP 4400G, its behavior might be confusing. It:

1. Shows these three messages in this order:

  • Burn: NN %
  • Verify: NN %
  • Internal Upgrade Completed.

(Where NN is a percentage value that climbs from 1 to 99.)

2. Restarts after approximately 1 minute.

3. Shows the same three messages as before, in exactly the same sequence.

4. Restarts a second time after approximately 29 minutes.

This occurs because the 4400G must install a small amount of data and restart before it can accept its new firmware and file system.


 

Before You Begin

  • If you use ACNS, we recommend that you send DMP firmware files to your ACNS servers and deploy the upgrades as a future event—not an immediate event.
  • If you deploy the upgrade directly to your DMPs, we recommend that you upgrade just one DMP initially or upgrade just a small group of DMPs and test the result before you send the firmware to multiple DMPs.
  • We recommend that you do not upgrade any more than 5 DMPs at a time and that all upgrades occur outside normal business hours for your organization.

Warning Make sure that the DMPs do not lose power while they are burning their firmware during an upgrade. If they lose power during this critical period, they will be severely damaged.


Procedure


Step 1 Choose Digital Signage from the global navigation or click Digital Signage on the dashboard.

 

Step 2 Add the firmware image to your media library as an asset. See Obtain the Update Media, for a list of the DMP firmware images.

a. Choose Media Library , and then click Add Media Asset .

b. For the source, click Local File .

c. Click Browse , choose the firmware image from the software upgrade disc or your local file system, and then click Open .

d. Enter a meaningful description in the Title field.

e. Uncheck the Is Kernel Upgrade? check box.

f. Verify that the file type is Firmware , and then click Save .

Do not click any button or move away from this page in your browser until the upload is finished. After it is finished, the page refreshes automatically. You should see that a description of the firmware file has been added in the table that the page shows.


Note You must upload the firmware to the Cisco DMM. Do not link to the firmware using a URL


Step 3 ( Optional ) To verify that the upload succeeded, compare its file size in the Size column to the size of the source file.

Step 4 Create an advanced task for the upgrade.

a. Choose Digital Media Players > Advanced Tasks , and then click DMP Firmware Upgrade .

b. Click Add New Application in the title bar for the Applications area.

 

c. Enter DMP_Firmware_Upgrade in the Name field.

d. Choose from the Media Categories tree the category that contains the firmware.

e. Click the firmware file to highlight it in the Available Content table, and then click Submit .

f. Click Go .

Step 5 Schedule an event to upgrade the DMPs.

To schedule an immediate event ...
To schedule a future event...

a.

Choose Schedules > Play Now

Choose Schedules > Play in Future.

b.

Choose Advanced Tasks from the Select an Event Type list, and then click Select Advanced Tasks .

Click Add an Event .

c.

Choose System Tasks > DMP_Firmware_Upgrade from the Select an Event Type list, and then, click OK .

Click DMP Groups , and then choose the groups.

d.

Click the name of a DMP group in the DMP Groups object selector to see its member DMPs in the DMP List table.

Click Digital Signage , and then choose the presentation or playlist.

e.

Click the name of each DMP in the DMP List table that should receive the deployment.

Specify the date, time, and frequency.

f.

Click Submit .

Click Save .

g.

Click OK when the Success message displays.

Click Save All to save the schedule.

h.

Click Publish All to publish the schedule.


Tip To check the status of an upgrade, deploy to the relevant DMP groups the system task called Upgrade Status.



 

What to Do Next

After updating your Cisco DMPs, proceed to Upgrade Cisco Digital Media Manager.

Upgrade Cisco Digital Media Manager

The Cisco Digital Media Manager upgrade can take an hour or more to complete. Make sure you have ample time in your maintenance window to complete the upgrade. During the upgrade, users cannot access the Cisco DMM web interface.

Procedure


Step 1 Insert the upgrade disc into the Cisco DMM appliance disc drive or stage the image on an FTP, SFTP or HTTP server.

Step 2 Log in as admin to the Appliance Administration Interface (AAI) of the Cisco DMM.

Step 3 Choose APPLIANCE_CONTROL and press Enter.

Step 4 Choose SOFTWARE_UPDATE and press Enter.

Step 5 To update using a disc:

a. Choose CD_UPDATE and press Enter .

b. Verify that you have inserted the upgrade disc and press Enter .

The appliance reboots. A dialog asks you to confirm that you want to upgrade the appliance.

Step 6 To update using a remote disc image (.iso file):

a. Choose REMOTE_UPDATE and press Enter .

b. Enter the following information:

For FTP/SFTP servers, enter the server name or IP address and a user account and press Enter . You will be prompted for a password. Enter the password and press Enter .

For HTTP server, enter the URL and press Enter .

The appliance reboots. A dialog asks you to confirm that you want to upgrade the appliance.

Step 7 Choose Yes to confirm that you want to upgrade the system.

The upgrade process begins. The appliance reboots and again asks you if you want to upgrade the system.

Step 8 Choose Yes .

The system installs the 5.3.6 update. If you are prompted to type “yes” to bypass a pause, you can type yes or ignore it; the upgrade will continue automatically after the designated time. After the update is complete, the system reboots and runs post-installation tasks

The upgrade is complete when the AAI login prompt appears.

Step 9 To verify the update, log back into the AAI interface as admin . The Main Menu shows the installed software version.

 


 

Upgrade a Failover Configuration

To upgrade a failover configuration for you DMS installation, perform the following procedures in the order presented:

 

Table 1-2 Workflow for Upgrading a Failover Configuration

Task
Reference

Step 1

Revert the configuration to Standalone mode on the Active server.

Revert the active appliances to Standalone mode:

1. Log in to AAI.

2. Choose FAIL_OVER > REVERT.

Step 2

Change the host name and IP address of the Primary server to actual FQDN and IP address.

Step 3

Upgrade the Primary DMM appliance to release 5.3.x.

Step 4

Reimage the secondary DMM appliance with release 5.3 when it is reverted to Standalone mode, and then upgrade to release 5.3.x.

Step 5

Configure failover on the Secondary server.

1. Configure host name and IP address in the same subnet on the Secondary server.

2. Configure NTP.

3. Configure the failover setting.

4. Enter the Primary server FQDN in the Master FQDN field.

5. Click Save and exit from the Secondary server interface.

Step 6

Configure failover on the Primary server.

1. Configure the failover setting on the Primary server.

2. Select Set as Master in the DMS cluster settings.

3. In the Primary FQDN field, replace the FQDN shown with the alternate Primary FQDN.

4. Enter the Secondary server FQDN into the secondary FQDN field.

Step 7

Configure the DMM replication interface with either of the two options:

1. If using a crossover cable between the devices, verify that crossover is selected.

2. If using a switch between the devices, select Switched and enter the following information.

Primary IP—The IP address of the replication interface (GigabitEthernet 2) of the primary DMM.

Secondary IP—The IP address of the replication interface (GigabitEthernet 2) of the secondary DMM.

Subnet Mask—The subnet mask of the addresses.

Step 8

Click Save .

Step 9

Activate the cluster.

What to Do Next

Verify the System Upgrade

Verify the System Upgrade

Use this procedure to log into Cisco DMM and Cisco Show and Share for the first time after you have upgraded the DMM to version 5.3.6 and to verify that the appliances are communicating correctly.

Procedure


Step 1 Point your browser to the Cisco DMM appliance. For example, http://dmm.example.com:8080 .

Step 2 Log in as superuser .

Step 3 When the splash screen appears, confirm that it refers to Digital Media Manager 5.3.6.

Step 4 Point your browser to your Cisco Show and Share server. For example, http://showandshare.example.com .

Step 5 Verify that Cisco Show and Share loads.

If Cisco Show and Share does not load, re-pair the devices (see the Administration Guide for Cisco Digital Media Suite 5.3.x Appliances on Cisco.com for more information).

Step 6 Stop. You have completed this procedure.


 

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html .

Subscribe to What’s New in Cisco Product Documentation , which lists all new and revised Cisco technical documentation, as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.