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Cisco UCS E-Series Servers

Troubleshooting Guide for Cisco UCS E-Series Servers

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Troubleshooting Guide for Cisco UCS E-Series Servers

Table Of Contents

Troubleshooting Guide for
Cisco UCS E-Series Servers

Contents

General Troubleshooting

CIMC Hangs

Cannot Download the Host Image

Cannot Power on the E-Series Server

Clearing the BIOS CMOS Using the CIMC GUI

Clearing the BIOS CMOS Using the CIMC CLI

VMware License Troubleshooting

Cannot Apply VMware FL-SRE-V-HOST License

Microsoft Windows Installation Troubleshooting

VMware Boots After Microsoft Windows Installation

Microsoft Windows Installation Displays VMware Partitions

Host Login and CIMC Login Troubleshooting

Cannot Session into the E-Series Server (Host)

Cannot Session into CIMC with Active Directory Authentication

Determining Version Information

Determining the Cisco IOS Version Installed on the Router

Determining Information About the E-Series Server Through Diagnostics

Determining the Hardware Version of the E-Series Server

Determining the BIOS Version Installed on the E-Series Server

Determining the CIMC Version Installed on the E-Series Server

Determining the LSI Firmware Version

Cisco IOS and CIMC CLI Configuration Troubleshooting

Cisco IOS Configurations Not Applied to CIMC

Enabling Cisco IOS Configuration Changes to Be Applied to CIMC Using the GUI

Enabling Cisco IOS Configuration to Be Applied to CIMC Using the CLI

Cannot View Latest Configuration Changes in CIMC

Cannot Commit CIMC CLI Configuration Changes

LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

LED Color Displays Amber

DIMM Not Functioning

Front Panel Video Port Does Not Work

Front Panel USB Port Does Not Work

Cannot Boot from the External CD/DVD Device

Configuring the Boot Order Using the BIOS Setup Menu

KVM Troubleshooting

Cannot Mount vMedia

Cannot Launch vKVM—Error Message: Connection Failed

Occasionally, KVM Does Not Launch

Cannot Launch Broadcom FCOE Configuration

Storage Troubleshooting

Error Message: LSI OpROM: Battery Status: Not Present

Viewing Storage Event Logs

Determining the Current Boot Drive

Mouse and Keyboard Use in LSI WebBIOS Flaky

When to Use LSI WebBIOS

Show Inventory Command Output Displays Unknown xxx Error Message

RAID Operation is Stuck

No Drives Available to Configure RAID

RAID Array Disappeared From the CIMC GUI

Physical Drives Changed State to Unconfigured Good

Cannot Access Secure Drives

Cannot Reconfigure Drives

SNMP Troubleshooting

SNMP Does Not Respond

SNMP Not Sending Traps

Diagnostics Troubleshooting

Show Diag Command Displays Unknown Port Adapter Error Message

Collecting Technical Support Data

Collecting Technical Support Data Using the CIMC GUI

Collecting Technical Support Data Using the CIMC CLI


Troubleshooting Guide for
Cisco UCS E-Series Servers


April 16, 2013
OL-27723-01

This document provides troubleshooting information for Cisco UCS E-Series Servers.


Note Documentation is sometimes updated after original publication; therefore, review the documentation on Cisco.com for any updates.


Contents

This guide contains the following sections:

General Troubleshooting

VMware License Troubleshooting

Microsoft Windows Installation Troubleshooting

Host Login and CIMC Login Troubleshooting

Determining Version Information

Cisco IOS and CIMC CLI Configuration Troubleshooting

LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

KVM Troubleshooting

Storage Troubleshooting

SNMP Troubleshooting

Diagnostics Troubleshooting

Collecting Technical Support Data

General Troubleshooting

CIMC Hangs

Cannot Download the Host Image

Cannot Power on the E-Series Server

CIMC Hangs

To resolve this problem, do the following:

Use IPMI to reboot CIMC. If using IPMI does not resolve the problem, power cycle the E-Series Server.

Verify that there is an SD card in the SD0 card slot. The SD card in the SD0 card slot contains the CIMC software and should always be present.

Figure 1 shows the location of the SD0 card slot in a single-wide E-Series Server.

Figure 1 Single-Wide E-Series Server

Figure 2 shows the location of the dual SD card slots in a double-wide E-Series Server.

Figure 2 Front Panel of the Double-Wide E-Series Server

Power down the E-Series Server to check whether the SD card has come out of the slot. If it has, reinsert the SD card. Do the following:

If the E-Series Server is installed in a Cisco 3900 series router, use the hw-module sm slot oir-stop command to power down the server, reinsert the SD card, and then use the hw-module sm slot oir-start command to start the server.

If the E-Series Server is installed in a Cisco 2900 series router, power cycle the router.


Note Do not remove the SD card when the system is in operation.


Cannot Download the Host Image

To resolve this problem, verify the following:

The FTP server on which you want to download the host image is running.

The FTP server path to the image files is correct.

Cannot Power on the E-Series Server

To resolve this problem, clear the server's BIOS CMOS memory using the CIMC GUI or the CIMC CLI:

Clearing the BIOS CMOS Using the CIMC GUI

Clearing the BIOS CMOS Using the CIMC CLI

Clearing the BIOS CMOS Using the CIMC GUI

Before You Begin

Log into the CIMC GUI as a user with admin privileges.

Power off the server.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click BIOS.

Step 3 In the Actions area, click Clear BIOS CMOS.

Step 4 In the confirmation window, click OK.


Clearing the BIOS CMOS Using the CIMC CLI

Procedure


Step 1 Enter the BIOS command mode. Use the scope bios command:

Server# scope bios
 
   

Step 2 Clear the BIOS CMOS memory. Use the clear cmos command:

Server /bios # clear-cmos
This operation will clear the BIOS CMOS.
Note: Server should be in powered off state to clear CMOS.
 
   

Step 3 At the confirmation prompt, enter y to confirm

Continue?[y|N] y
 
   

VMware License Troubleshooting

Cannot Apply VMware FL-SRE-V-HOST License

Cannot Apply VMware FL-SRE-V-HOST License

This problem occurs if you are using more than 32 GB of RAM with VMware vSphere Hypervisor5.x. To resolve this problem, reduce the RAM to 32 GB or less, or upgrade your license to FL-SRE-V-HOSTVC.

Microsoft Windows Installation Troubleshooting

VMware Boots After Microsoft Windows Installation

Microsoft Windows Installation Displays VMware Partitions

VMware Boots After Microsoft Windows Installation

This problem occurs if you had first installed VMware, and then installed Microsoft Windows. To resolve this problem, do the following:

1. Change the state of the physical drive to JBOD. See the "Changing the Physical Drive State" section in the GUI Configuration Guide for Cisco UCS E-Series Servers.

2. Configure RAID to clear partitions. See the "Configuring RAID Using the CIMC GUI" section in the GUI Configuration Guide for Cisco UCS E-Series Servers.

Microsoft Windows Installation Displays VMware Partitions

During the Microsoft Windows installation, the "Where do you want to install Windows" dialog box appears (se Figure 3), which displays partitions that were previously created by VMware. This dialog box also displays the following warning message:

Warning: Windows Cannot be Installed to Disk x Partition x.
 
   

To resolve this problem, clear the old partitions by clicking Drive options (advanced), and then resume with the Microsoft Windows installation.

Figure 3 Where Do You Want to Install Windows Dialog Box

Host Login and CIMC Login Troubleshooting

Cannot Session into the E-Series Server (Host)

Cannot Session into CIMC with Active Directory Authentication

Cannot Session into the E-Series Server (Host)

The ucse slot session host command does not allow you to log into the E-Series Server. To resolve this problem, do the following:

Procedure


Step 1 Verify that the line speed value is 9600. Use the show line command to verify the line speed value:

Router# show line
Tty Line Typ     Tx/Rx    A Modem  Roty AccO AccI  Uses  Noise Overruns  Int
*     0    0 CTY              -    -      -    -    -     9      0    0/0      -
      1    1 AUX   9600/9600  -    -      -    -    -     0      0    0/0      -
      2    2 TTY   9600/9600  -    -      -    -    -     0      0    0/0      -
    131  131 TTY   9600/9600 
 
   

Step 2 If the line speed value is correct, verify that the Baud rate value is 9.6K and the terminal type is compatible. Use the show detail command from /bios/server-management to verify the Baud rate and terminal type:

router# ucse 2 session imc
CIMC# scope bios/server-management
CIMC /bios/server-management # show detail
Set-up parameters:
    Assert NMI on PERR: Disabled
    Assert NMI on SERR: Disabled
    Baud rate: 9.6k
    Console redirection: Serial Port A
    FRB2 Enable: Enabled
    Flow Control: None
    OS Boot Watchdog Timer: Disabled
    OS Boot Watchdog Timer Policy: Do Nothing
    Power Restore Policy: Power On
    Terminal type: PC-ANSI
 
   

Step 3 Verify that the Enabled option in Serial over LAN (sol) is configured as no. Use the show detail command from /sol to verify the sol configuration:

CIMC# scope sol
CIMC /sol # show detail
Serial Over LAN:
    Enabled: no
    Baud Rate(bps): 9600
 
   

Cannot Session into CIMC with Active Directory Authentication

This problem occurs if you did not provide your full domain name followed by your username. To resolve this problem, provide your full domain name followed by your username. For example:

CIMC login: cert.cisco.com\adadmin
Password: 
PING 172.19.159.52 (172.19.159.52): 56 data bytes
64 bytes from 172.19.159.52: seq=0 ttl=128 time=0.000 ms
 
   
--- 172.19.159.52 ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 0.000/0.000/0.000 ms

Determining Version Information

Determining the Cisco IOS Version Installed on the Router

Determining Information About the E-Series Server Through Diagnostics

Determining the Hardware Version of the E-Series Server

Determining the BIOS Version Installed on the E-Series Server

Determining the CIMC Version Installed on the E-Series Server

Determining the LSI Firmware Version

Determining the Cisco IOS Version Installed on the Router


NoteThe supported Cisco IOS software version on E-Series Servers is 15.2(4)M and later versions. For details, see the "Verifying the Router, E-Series Server, and Cisco IOS Software Version Compatibility" section in the Getting Started Guide for Cisco UCS E-Series Servers.

The Cisco 2921 and 2951 series routers support 4-core only.


To determine the Cisco IOS version, use the show version or the show inventory command from the router:

Router> show version
Cisco CISCO3945-CHASSIS (revision 1.0) with C3900-SPE150/K9 with 1048576K/63488K bytes of 
memory.
1 cisco UCSE Module(s)
 
   
Router> show inventory
NAME: "UCSE Server Module on Slot 4", DESCR: "UCSE Server Module"
PID: UCS-E140D-M1/K9   , VID: V00 , SN: FOC16161F5E
 
   

Determining Information About the E-Series Server Through Diagnostics


To determine the type of E-Series Server that is installed in the router and in which slot it is installed, use the show diag command from the router:

Router> show diag
Slot 4:
UCSE Double Wide Module Port adapter, 2 ports
Port adapter is analyzed 
Port adapter insertion time 4d18h ago
Product (FRU) Number     : UCS-E140D-M1/K9 
 
   

Determining the Hardware Version of the E-Series Server

To determine the hardware version of the E-Series Server, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Summary. The Server Summary page appears.

Step 3 In the Cisco Integrated Management Controller (CIMC) Information area, the hardware version of the E-Series Server is displayed in the CPLD Version and the Hardware Version fields.


Determining the BIOS Version Installed on the E-Series Server


NoteThe minimum BIOS version for the double-wide E-Series Server is 4.6.4.8.

The minimum BIOS version for the single-wide E-Series Server is 4.6.5.8.


To determine the BIOS version of the E-Series Server, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click BIOS. The BIOS page appears.

Step 3 In the BIOS Properties area, the BIOS version is displayed in the Running Version field.


Determining the CIMC Version Installed on the E-Series Server


Note The minimum CIMC version is 1.20120808152414.


To determine the CIMC version of the E-Series Server, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Admin tab.

Step 2 On the Admin tab, click Firmware Management. The Firmware Management page appears.

Step 3 In the CIMC Firmware area, the CIMC version is displayed in the Running Version field.


Determining the LSI Firmware Version

To determine the LSI firmware version, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Inventory. The Inventory page appears.

Step 3 Click the Storage tab.

Step 4 In the Storage Adapters area, the LSI firmware information is displayed in the Firmware Package Build column.


Cisco IOS and CIMC CLI Configuration Troubleshooting

Cisco IOS Configurations Not Applied to CIMC

Cannot View Latest Configuration Changes in CIMC

Cannot Commit CIMC CLI Configuration Changes

Cisco IOS Configurations Not Applied to CIMC

This problem occurs if Lock IOS Configuration Changes is enabled in CIMC. Use the CIMC GUI or the CIMC CLI to resolve this problem.

Enabling Cisco IOS Configuration Changes to Be Applied to CIMC Using the GUI

Enabling Cisco IOS Configuration to Be Applied to CIMC Using the CLI

Enabling Cisco IOS Configuration Changes to Be Applied to CIMC Using the GUI

To enable Cisco IOS configuration changes to be applied to CIMC, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Summary. The Server Summary page appears.

Step 3 From the Server Summary page, click the Lock IOS Configuration Changes button to unlock it.


Enabling Cisco IOS Configuration to Be Applied to CIMC Using the CLI

Use the set ios-lockout unlocked command to enable the Cisco IOS configuration changes to be applied to CIMC:

Server /chassis # set ios-lockout unlocked
Server /chassis *# commit
Server /chassis # show detail
Chassis:
    Power: off
    Power Button: unlocked
    IOS Lockout: unlocked
    Serial Number: FOC16161F5E
    Product Name: E140D
    PID : UCS-E140D-M1/K9
    UUID: 1255F7F0-0F16-0000-E5A5-05EAA6AF20B5
    Description: 

Cannot View Latest Configuration Changes in CIMC

To resolve this problem, after making changes to the configuration, click Refresh.

Cannot Commit CIMC CLI Configuration Changes

This problem occurs under the following conditions:

If you assigned a static IP address for CIMC, and then left the values of DHCP Enabled and DNS-use-DHCP as Yes. To resolve this problem, change the value to No, and then assign the static IP address:

Server /cimc/network # set dns-use-dhcp no
Server /cimc/network *# set dhcp-enabled no
Server /cimc/network *# set v4-addr 192.168.100.78	
Server /cimc/network *# commit
 
   

If you made configuration changes in one scope, and then tried to commit those changes from another scope.

The commit command must be used to commit changes that are made within the same scope. If you try to use the commit command to submit changes made in a different scope, an error message displays. To resolve this problem, redo and recommit the changes in the same scope.

LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

LED Color Displays Amber

DIMM Not Functioning

Front Panel Video Port Does Not Work

Front Panel USB Port Does Not Work

Cannot Boot from the External CD/DVD Device

Configuring the Boot Order Using the BIOS Setup Menu

LED Color Displays Amber

At run time or during server start-up, the post diagnostic tests check the CPU, DIMM, and HDD. If any failure occurs, the failure notifications are sent to the system event logs (SEL). You can view these notification in the SEL or in the output of the show tech-support command. When errors occur, an amber diagnostic LED displays next to the failed component. To resolve the DIMM and HDD problem, power down the E-Series Server, and then verify if the DIMMs and the hard drives are installed correctly.

Procedure


Step 1 If the E-Series Server is installed into a 3900 series router, power off the server using the
hw-module sm slot oir stop command; otherwise, power down the router.

Step 2 Remove the server.

Step 3 Reinsert the DIMMs or hard drives as appropriate.

Step 4 Reinsert the server into the router.

Step 5 If the router was powered down, power it on.


DIMM Not Functioning

To resolve this problem, do the following:

Make sure that the DIMMs are installed and are of the same capacity. Do the following:

In the Navigation pane, click the Server tab.

On the Server tab, click Inventory. The Inventory page appears.

Click the Memory tab. The Capacity column in the Memory Details area allows you to determine the capacity of the DIMMs and whether the DIMM is installed or not.

Verify that the value in the Capacity column for the DIMMs is the same.

If the DIMMs are installed, the Capacity column displays a numerical value; otherwise, it displays Not Installed.

Check whether there are memory related system event logs. Do the following:

In the Navigation pane, click the Server tab.

On the Server tab, click System Event Log. The System Event Log page appears.

In the Description column, look for events that start with FRU_RAM xxx.

Check if the DIMM is supported on that server model.

Single-Wide E-Series Server—Supports DDR3 1333MHz VLP UDIMM 1.5 V, 4 GB, and 8 GB

Double-Wide E-Series Server—Supports DDR3 1333 MHz RDIMM 1.35 V, 4 GB, 8 GB and 16 GB

Double-wide with PCIE support—Supports DDR3 1333 MHz RDIMM 1.35 V, 4 GB, 8 GB, and 16 GB

Check if the DIMM is correctly installed in the server slot, otherwise, remove and reinstall the DIMM.

Front Panel Video Port Does Not Work

This problem occurs if the Enable Local Server Video checkbox is not checked. To resolve this problem, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Remote Presence.

Step 3 In the Remote Presence pane, click the Virtual KVM tab.

Step 4 In the vKVM Properties area, check the Enable Local Server Video checkbox.


Front Panel USB Port Does Not Work

The light on the device that is connected to the front panel USB port is off. This problem occurs if the USB Port in the USB BIOS Settings is not enabled. To resolve this problem, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click BIOS.

Step 3 In the Actions area, click Configure BIOS. The Configure BIOS Parameters dialog box appears.

Step 4 In the Configure BIOS Parameters dialog box, click the Advanced tab.

Step 5 Scroll down until you reach the USB BIOS Settings area.

Step 6 Verify if the USB Port 0 and USB Port 1 are enabled. If the ports are disabled, enable them.


Cannot Boot from the External CD/DVD Device

To resolve this problem, do the following:

Verify that the USB Port to which the CD/DVD device is connected to, is enabled. See Front Panel USB Port Does Not Work.

Verify that the power current used by the CD/DVD device does not exceed 700mA. If it exceeds 700mA, the USB port to which the CD/DVD device is connected to, might not stay stable. The USB port might go on or off; or might get disabled. To resolve this problem, try connecting the device to an externally-powered USB hub.

Make sure that the CD/DVD ROM device is configured as the first boot device in the boot order table. For procedure, See Configuring the Boot Order Using the BIOS Setup Menu.

Reboot the E-Series Server.

Configuring the Boot Order Using the BIOS Setup Menu

Use this procedure if you want the server to boot from an external bootable device, such as an USB or an

external CD ROM drive that is directly connected to the E-Series Server. Do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Summary.

Step 3 From the Actions area, click Launch KVM Console. The KVM Console opens in a separate window.

Step 4 From the Server Summary page, click Power Cycle Server to reboot the server.

Step 5 When prompted, press F2 during bootup to access the BIOS setup menu. The Aptio Setup Utility appears, which provides the BIOS setup menu option.

Step 6 Use the Right or Left arrow keys on your keyboard to select the Boot tab.

Step 7 Scroll down to the bottom of the page below the Boot Options Priority area. The following boot option priorities are listed:

Floppy Drive BBS Priorities

Network Device BBS Priorities

Hard Drive BBS Priorities

CD/DVD ROM Drive BBS Priorities

Step 8 Use the Up or Down arrow keys on your keyboard to highlight the appropriate option.

Step 9 Press Enter to select the highlighted field.

Step 10 Choose the appropriate device as Boot Option 1.

Step 11 Press F4 to save changes and exit.

The Main tab of the BIOS setup displays the device that you configured as Boot Option 1.


KVM Troubleshooting

Cannot Mount vMedia

Cannot Launch vKVM—Error Message: Connection Failed

Occasionally, KVM Does Not Launch

Cannot Launch Broadcom FCOE Configuration

Cannot Mount vMedia

This problem can occur if you have not enabled virtual media. To resolve this problem, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Remote Presence. The Remote Presence page appears.

Step 3 Click the Virtual Media tab, and in the Virtual Media Properties area, check the Enabled check box.

Step 4 If this does not solve the problem, do the following:

a. Uncheck the Enabled checkbox, and then click Save Changes.

b. Check the Enabled checkbox, and then click Save Changes.


Cannot Launch vKVM—Error Message: Connection Failed

If you try to launch vKVM through Proxy, you get a Connection Failed error message. To resolve this problem, disable Proxy.

Occasionally, KVM Does Not Launch

To resolve this problem, do the following:


Step 1 Restart your browser, and try again.

Step 2 Make sure that the Java version that is installed is at least 6.0.

Step 3 If this does not resolve the problem, clear the Java cache. Depending on the operating system that is installed in your system, the location of the Java cache files varies:

Windows XP—C:\Documents and Settings\userid\Application Data\Sun\Java\Deployment\cache\6.0

Vista—C:\Users\userid\AppData\LocalLow\Sun\Java\Deployment\cache\6.0

GNU/Linux—/home/userid/.java/deployment/cache/6.0


Cannot Launch Broadcom FCOE Configuration

If Broadcom FCOE configuration does not launch when you press CTRl-S, reboot the E-Series Server and try again.

Storage Troubleshooting

Error Message: LSI OpROM: Battery Status: Not Present

Viewing Storage Event Logs

Determining the Current Boot Drive

Mouse and Keyboard Use in LSI WebBIOS Flaky

When to Use LSI WebBIOS

Show Inventory Command Output Displays Unknown xxx Error Message

RAID Operation is Stuck

No Drives Available to Configure RAID

RAID Array Disappeared From the CIMC GUI

Physical Drives Changed State to Unconfigured Good

Cannot Access Secure Drives

Cannot Reconfigure Drives

Error Message: LSI OpROM: Battery Status: Not Present

Ignore this message.

Viewing Storage Event Logs

To view storage event logs, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Admin tab.

Step 2 On the Admin tab, click CIMC Log. The CIMC Log page appears.

Step 3 In the Source column, look for the logs that begin with BMC:storage.


Determining the Current Boot Drive

To determine which drive is bootable, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Server tab.

Step 2 On the Server tab, click Inventory. The Inventory page appears.

Step 3 Click the Storage tab.

Step 4 Click the Controller Info tab.

Step 5 In the Settings area, the current boot drive information is displayed in the Current Boot Drive field.


Mouse and Keyboard Use in LSI WebBIOS Flaky

This is a known problem. To work around this problem, connect a physical mouse and keyboard.

When to Use LSI WebBIOS

Use the LSI WebBIOS under the following conditions:

When the LSI warning message appears at OPROM, which requires drive configuration.

To configure RAID arrays with SED drives.

To change or remove security keys and pass phrase for SED.

To configure foreign SED drives.

To clear RAID configuration before installing a new operating system.

Show Inventory Command Output Displays Unknown xxx Error Message

Symptom—When you enter the show inventory command, the server is not recognized and you get the following error message:

Router> show inventory
NAME: "Unknown on Slot 4", DESCR: "Unknown"
PID: UCS-E140D-M1/K9   , VID: V00 , SN: FOC16161F5E
 
   

This problem occurs if you installed an unsupported version of Cisco IOS software. The supported Cisco IOS software version on E-Series Servers is 15.2(4)M and later versions. For details, see the "Verifying the Router, E-Series Server, and Cisco IOS Software Version Compatibility" section in the Getting Started Guide for Cisco UCS E-Series Servers.

RAID Operation is Stuck

Symptom—After the rebuild, reconstruction, and consistency checks trigger, the RAID operation does not proceed and remains at 0%, and the elapsed time displays 0 seconds.

This problem occurs because RAID operations rely on the memory of the host operating system to function properly. To resolve this problem, verify if the operating system has booted. If it has not booted, boot the operating system.

No Drives Available to Configure RAID

Symptom—When you click Create to configure RAID, you notice that no drives are available in the Select Drives area.

To resolve this problem, make sure that the state of the drive is unconfigured good. See "Changing the Physical Drive State" section in the GUI Configuration Guide for Cisco UCS E-Series Servers.

RAID Array Disappeared From the CIMC GUI

Symptom—CIMC GUI does not show the RAID array that was originally present in the system.

This problem can occur if during bootup, at LSI OpROM, you concurrently entered wrong or empty pass phrase three times. Because of the "BIOS Continue on Error" feature, the booting process continues, but the drives cannot be accessed.

To resolve this problem, do the following:

1. Reboot the system, and then enter the correct pass phrase.

2. From LSI WebBIOS, configure the new pass phrase or remove security.

Physical Drives Changed State to Unconfigured Good

This problem can occur if during bootup, at LSI OpROM, you concurrently entered wrong or empty pass phrase three times. Because of the "BIOS Continue on Error" feature, the booting process continues, but the drives cannot be accessed.

To resolve this problem, do the following:

1. Reboot the system, and then enter the correct pass phrase.

2. From LSI WebBIOS, configure the new pass phrase or remove security.

Cannot Access Secure Drives

This problem can occur if during bootup, at LSI OpROM, you concurrently entered wrong or empty pass phrase three times. Because of the "BIOS Continue on Error" feature, the booting process continues, but the drives cannot be accessed.

To resolve this problem, do the following:

1. Reboot the system, and then enter the correct pass phrase.

2. From LSI WebBIOS, configure the new pass phrase or remove security.

Cannot Reconfigure Drives

This problem can occur if during bootup, at LSI OpROM, you concurrently entered wrong or empty pass phrase three times. Because of the "BIOS Continue on Error" feature, the booting process continues, but the drives cannot be accessed.

To resolve this problem, do the following:

1. Reboot the system, and then enter the correct pass phrase.

2. From LSI WebBIOS, configure the new pass phrase or remove security.

SNMP Troubleshooting

SNMP Does Not Respond

SNMP Not Sending Traps

SNMP Does Not Respond

To resolve this problem, do the following from the CIMC GUI.

Procedure


Step 1 In the Navigation pane, click the Admin tab.

Step 2 On the Admin tab, click Communication Services. The Communication Services page appears.

Step 3 Click the SNMP tab.

Step 4 In the SNMP Properties area, make sure that the SNMP Enabled checkbox is checked.


SNMP Not Sending Traps

To resolve this problem, do the following:


Step 1 Make sure you have enabled SNMP. See SNMP Does Not Respond.

Step 2 Configure SNMP Trap Settings. See the "Configuring SNMP Trap Settings" section in the GUI Configuration Guide for Cisco UCS E-Series Servers.


Diagnostics Troubleshooting

Show Diag Command Displays Unknown Port Adapter Error Message

Show Diag Command Displays Unknown Port Adapter Error Message

Symptom—When you enter the show diag command, the server is not recognized and you get the following error message:

Router> show diag
Unknown (type 1889) Port adapter
Port adapter is disabled
Product (FRU) Number     : UCS-E140D-M1/K9 
 
   

This problem occurs if you installed an unsupported version of Cisco IOS software. The supported Cisco IOS software version on E-Series Servers is 15.2(4)M and later versions. For details, see the "Verifying the Router, E-Series Server, and Cisco IOS Software Version Compatibility" section in the Getting Started Guide for Cisco UCS E-Series Servers.

Collecting Technical Support Data

You can use the CIMC GUI or the CIMC CLI to collect technical support data. Perform this task when requested by the Cisco Technical Assistance Center (TAC). This utility creates a summary report containing configuration information, logs and diagnostic data that will help TAC in troubleshooting and resolving a technical issue.

Collecting Technical Support Data Using the CIMC GUI

Collecting Technical Support Data Using the CIMC CLI

Collecting Technical Support Data Using the CIMC GUI

To collect technical support data, do the following from the CIMC GUI:

Procedure


Step 1 In the Navigation pane, click the Admin tab.

Step 2 On the Admin tab, click Utilities.

Step 3 In the Actions area of the Utilities pane, click Export Technical Support Data.

Step 4 In the Export Technical Support Data dialog box, click the Export to a local file or the Export to TFTP server radio button as appropriate.

Step 5 Click Export.


Note Technical support data collection takes a minimum of 3 minutes.


Step 6 Provide the generated report file to Cisco TAC.


Collecting Technical Support Data Using the CIMC CLI

From the CIMC CLI, enter the following commands:

Server# scope cimc
Server /cimc # scope tech-support
Server /cimc/tech-support # set tftp-ip tftp_server_ip_address
Server /cimc/tech-support *# set path /user/user1/supportfile
Server /cimc/tech-support *# commit
Server /cimc/tech-support # start
Server /cimc/tech-support # show detail