Table Of Contents
Release Notes for Cisco Voice Switch Service Module (VXSM) Release 18.104.22.168
These release notes are Part Number OL-11295-01 Rev. B0, April 2007.
The Voice Switch Service Module (VXSM) product is supported by the MGX 8880 Media Gateway and the MGX 8850 Multiservice Switch. Refer to their respective release notes for platform and version level support guidelines.
The VXSM software release notes are supported by the Cisco Voice Switch Services (VXSM) Configuration Guide, Release 5.3 and the Cisco Voice Switch Services (VXSM) Command Reference, Release 5.3, both of which are available on cisco.com.
Table of Contents
About Release 22.214.171.124
Version .201 of Release 5.3.10 is a patch release that does not introduce new features. For information about resolved anomalies in Version .201, see Table 5.
The VXSM Release 126.96.36.199 follows VXSM Release 5.3.00.200.
For each VXSM card type (OC-3, T1/E1, or T3), two firmware images are available, namely, Non-CALEA and CALEA. At order time, the user must specify whether a Non-CALEA or CALEA image is required.
The Non-CALEA image supports three Media Gateway Call Control (MGC) protocols, namely, H.248, MGCP, and TGCP. However, the image supports only one protocol at a time. The user must choose between the H.248, MGCP, and TGCP versions when the image is first loaded from the PXM using the setrev command.
The CALEA image supports TGCP and MGCP only. The protocol must be explicitly selected when the image is loaded from the PXM using the setrev command.
Upgrading from an Earlier VXSM Release
VXSM can be gracefully upgraded (configuration is preserved) from any VXSM Release 5.2.x.x (or later) so long as the original and the upgraded images are of the same version (for example Non-CALEA, TGCP to Non-CALEA, TGCP). When loading or upgrading a boot or runtime image to a VXSM card, users must observe the following caution.
Warning Many of the commands involved in loading or upgrading boot and runtime images can take several minutes to execute completely. If the user resets or otherwise disturbs the VXSM card during a loading or upgrading process, the card can easily be damaged even to the extent that it must be returned to the factory for repair.
Do not reset VXSM or PXM cards manually or through commands such as resetcd or resetsys
Do not save all MGX configurations with commands such as saveallcnfs.
Do not toggle primary/secondary cards through commands such as switchredcd, delred
Do not change the name of software image before or during the upgrade
Do not change any configuration of active primary card during the upgrade
THE REAPPEARANCE OF THE COMMAND PROMPT AFTER A COMMAND IS ENTERED DOES NOT INDICATE THAT THE IMAGE LOAD OR UPGRADE HAS BEEN COMPLETED.
After the execution of the burnboot, clrsmcnf, loadrev, or setrev commands, the user must execute either a dspcds or dsprev command periodically to verify that the state of the VXSM card being loaded or upgraded is either Active, Standby, or Failed.
ONLY WHEN THE CARD IS DISPLAYED TO BE IN ONE OF THESE STATES IS IT SAFE TO GO TO THE NEXT STEP.
If the upgrade procedure is interrupted for reasons outside the control of the user (for example, a power outage), see "Interrupted Procedure Recovery" below for instructions.
Interrupted Procedure Recovery
In the event that a VXSM software upgrade procedure is interrupted (for example, power outage), and both Primary and Secondary are stuck in 'Failed-U' state, perform the following procedure
Step 1 Execute the abortrev command:
abortrev <PrimarySlot> <NewImageRevision>
Step 2 If the primary VXSM becomes "Failed/Active" (out of Failed-U/Active), then execute the resetcd command
resetcd <PrimarySlot> (
Step 3 If the secondary VXSM becomes "Failed/Active" (out of Failed-U/Active), then execute the resetcd command:
Step 4 Both primary and secondary VXSM cards should now have their original SW image and original DB
VXSM Management Information Base
The VXSM Management Information Base (MIB) Version 5.3 is available by request through your Cisco VXSM product marketing representative.
Alternatively, users with CCO accounts can access the MIB and VXSM software on-line at:
The procedure is:
Step 1 Log on to http://www.cisco.com/kobayashi/sw-center/sw-wan.shtml
Step 2 Locate the VXSM platform (either VXSM 8880 or VXSM 8850) and click the down arrow to expand the "Select Release Level" drop down menu.
Step 3 Select the desired MIB release level (for example, Release 5300) to display a list of downloadable files.
Step 4 Click on the desired file (for example, mgx8850-fw-5300.tar).
Step 5 Read the license agreement and, if approved, click Accept.
Step 6 In the Software Download dialog box, click on Download: filename (where filename is the name of the file selected for download). This step starts the download procedure.
Step 7 Follow the normal file download procedure for your computer.
Step 8 When the file has been downloaded, untar or unzip the downloaded file. The MIB file is included in the downloaded file and is listed as a tar file (for example mgx8850rel5300mib.tar).
Step 9 Untar the MIB file to display its contents.
Service Module Support By Platform
Note VXSM Release 188.8.131.52 is supported only with PXM-45.
VXSM software interoperability with the MGX 8880 Media Gateway or the Cisco MGX 8850 (PXM45) Multiservice Switch platform software is listed in Table 1.
Table 2 describes the software images available for Release 184.108.40.206 for VXSM.
Caveats for VXSM Release 220.127.116.11
This section describes software caveats for Release 18.104.22.168.
Open Caveats in Release 22.214.171.124
Table 3 describes the open caveats in VXSM Release 126.96.36.199.
Removed Caveats in Release 188.8.131.52
Table 4 lists caveats that were listed as open in Release 184.108.40.206 but have been removed because they are unreproducible or otherwise invalid.
Resolved Caveats in Release 220.127.116.11
Table 5 describes the caveats that are resolved in VXSM Release 18.104.22.168.
Table 6 describes the caveats that were opened after Release 22.214.171.124, but are now resolved in VXSM Release 126.96.36.199.
The following documents contains information that may be useful to software Release 5.3 for VXSM:
•Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Hardware Installation Guide, Releases 2 Through 5.3
•Cisco ATM Services (AXSM) Configuration Guide and Command Reference for MGX Switches, Release 5.2
•Cisco MGX Route Processor Module (RPM-XF) Installation and Configuration Guide Release 4
•Cisco MGX 8880 Media Gateway, Release 5.3: A Guide to User Documentation.
•Release Notes for Cisco MGX 8850 (PXM1E/PXM45), Cisco MGX 8950, and Cisco MGX 8830 Switches, Release 5.3.10
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Obtaining Technical Assistance
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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
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For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
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Definitions of Service Request Severity
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Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
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