Cisco ASR 9000 Series Aggregation Services Router ISM Line Card Installation Guide
Verifying and Troubleshooting the Line Card Installation
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Table of Contents

Verifying and Troubleshooting the Line Card Installation

Verifying and Troubleshooting ISM Line Card and SAM Installation

Initial Boot Process

Status LEDs

Troubleshooting the Installation

Configuring and Troubleshooting the Service Acceleration Modules (SAMs)

Configuration Parameters

Line Card Interface Address

Using Configuration Commands

Basic Line Card Configuration

Advanced ISM (Integrated Service Module) Line Card and Service Acceleration Modules (SAMs) Troubleshooting

Collecting SAM Information

Regulatory, Compliance, and Safety Information

Laser Safety

Class 1 Laser Product Warning (Single-mode)

Class 1 LED Product Warning (Multimode)

General Laser Warning

Verifying and Troubleshooting ISM Line Card and SAM Installation

After installing the hardware, you need to look at the LEDs on the Flashback Service Acceleration Modules (SAMs) to verify that the ISM (Integrated Service Module) line card and the Service Acceleration Modules (SAMs) were installed correctly. If they were not, you need to troubleshoot to find the problem. The following sections provide information about how to verify and troubleshoot ISM (Integrated Service Module) line card and Service Acceleration Modules (SAMs) installations:

Troubleshooting using Cisco IOS XR commands is briefly described in the “Configuring and Troubleshooting the Service Acceleration Modules (SAMs)” section.

Initial Boot Process

During a typical ISM (Integrated Service Module) line card boot process, the following events occur:

1. The ISM (Integrated Service Module) line card receives power and begins executing initialization software.

2. The ISM (Integrated Service Module) line card performs internal checks, and prepares to accept the Cisco IOS XR software from the RSP.

3. The RSP loads the line card with its Cisco IOS XR software.

To verify that the ISM (Integrated Service Module) line card and Service Acceleration Modules (SAMs) are working properly:


Step 1 Check that the SAM Status LED is on (green) to verify that the card is operating normally.

Step 2 Check that the SAM Attention LED for the SAM you’re troubleshooting is off (not lit red) to verify that there is no SAM error and that the SAM does not need attention. If the SAM Attention LED is lit red, there may be an error. If the SAM Attention LED is flashing, someone has pressed the Shutdown Button.

Step 3 Check that the SAM Flash Module Fault LED for the SAM you’re troubleshooting is off (not lit red) to verify that there is no SAM Flash Module Fault error and that the SAM does not need attention. If the SAM Flash Module Fault LED is lit red, there may be an error.

Step 4 Check that the SAM Attention LED for the SAM you’re troubleshooting is off (not lit red) to verify that there is no SAM error and that the SAM does not need attention. If the SAM Attention LED is lit red, there may be an error. If the SAM Attention LED is flashing, someone has pressed the Shutdown Button.

Step 5 If one of the conditions above is not met, refer to the “Advanced ISM (Integrated Service Module) Line Card and Service Acceleration Modules (SAMs) Troubleshooting” section to identify any possible problems.


 

Status LEDs

You can use the SAM Status LED , the SAM Attention LED , the SAM Flash Module Fault LED, or the SAM Flash Module Active LED on the Service Acceleration Modules (SAMs) front panels to verify proper operation or troubleshoot a failure (Refer to Table 2-1 through Table 2-4 ).

 

Table 2-1 SAM Status LED

LED Color
Description

Off

Indicates that the SAM is powered off. SAM main power has been removed.

Green

Indicates that the SAM is ready and operational.

Amber

Indicates that the SAM is in power transition. An amber LED during power up indicates that the SAM is being configured. An amber LED during power down indicates that hot plug circuitry and software are in the process of removing power to the SAM.

 

Table 2-2 SAM Attention LED

LED Color
Description

Off

No attention needed.

Red

Indicates that there is a SAM error and that the SAM needs attention.

Blinking Red

Indicates that someone has pressed the Shutdown Button.

 

Table 2-3 SAM Flash Module Fault LED

LED Color
Description

Off

Indicates that the SAM is powered off or that no flash module fault is present.

Red

Indicates that the SAM has one or more flash module faults present.

 

Table 2-4 SAM Flash Module Active LED

LED Color
Description

Off

Indicates that the SAM is powered off or that there are no activities on flash module and ASIC.

Green

Indicates that the SAM is powered up and that the SAM flash module and ASIC are active.

Blinking Green

Indicates that the SAM is in the process of powering up and/or that activity is occuring on the SAM flash module and ASIC.

Troubleshooting the Installation

If the the SAM Status LED , the SAM Attention LED , the SAM Flash Module Fault LED, or the SAM Flash Module Active LED on the Service Acceleration Modules (SAMs) front panels indicates some issue, there is either a problem with the line card installation or a hardware failure. To verify that the line card is installed correctly, follow these steps:


Step 1 If a Port Status LED fails to go on (no activity), but the Card Status LED is on, verify that the initialization sequence has completed successfully. If this is the case, verify that the interface is not shut down. If the interface is not shut down, suspect a circuitry problem with the Port Status LED and contact a service representative for further assistance.

Step 2 If the Card Status LED fails to go on, check the router connections as follows:

a. Verify that the line card board connector is fully seated in the backplane. Loosen the captive installation screws and firmly pivot the ejector levers toward each other until both are parallel to the line card faceplate. Tighten the captive installation screws.

b. Verify that all power cords and data cables are firmly connected at both ends.

c. Verify that all components on the card are fully seated and secured to their sockets.

After the line card re initializes, the Card Status LED on the line card should go on. If the Card Status LED goes on, the installation is complete; if the Card Status LED does not go on, proceed to the next step.

Step 3 If the Card Status LED still fails to go on, remove the line card and try installing it in another available line card slot.

  • If the Card Status LED goes on when the line card is installed in the new slot, suspect a failed backplane port in the original line card slot.
  • If the Card Status LED still does not go on, halt the installation. Contact a service representative to report the faulty equipment and obtain further instructions.

Step 4 If an error message displays on the console terminal during the line card initialization, see the appropriate reference publication for error message definitions.

If you experience other problems that you cannot solve, contact a Cisco service representative for assistance.


 

Configuring and Troubleshooting the Service Acceleration Modules (SAMs)

After the person who installed the hardware verifies that the new Service Acceleration Modules (SAMs) are installed correctly by examining the LEDs, the network administrator can configure the Service Acceleration Modules (SAMs). The following sections provide information on configuring and troubleshooting the Service Acceleration Modules (SAMs):

Configuration Parameters

Table 2-5 lists the default configuration parameters that are present on the the ISM (Integrated Service Module) line card and Service Acceleration Modules (SAMs). Refer to Cisco IOS XR software documentation for complete information about these parameters.

 

Table 2-5 ISM (Integrated Service Module) Line Card and Service Acceleration Modules (SAMs) Configuration Default Values

Parameter
Configuration File Entry
Default Value

Flow control

flow-control

egress on
ingress off

MTU

mtu

9014 bytes for normal frames

MAC address

mac address

Hardware burned-in address (BIA)

Line Card Interface Address

A Cisco ASR 9000 Series Router identifies an interface address by its rack number, line card slot number, instance number, and port number, in the format rack/ slot /instance/ port . The rack parameter is reserved for multirack systems, so is always 0 (zero) for the Cisco ASR 9000 Series. The line card slots are numbered from 0 to 7.

Instance numbers are reserved for cards that have subslots. This parameter is currently always 0 (zero) for line cards in the Cisco ASR 9000 Series. The ports on the line card are numbered 0, 1, 2, and so on. For example, the rack/ slot /instance/ port address of the fourth port of a line card installed in line card slot 1 is 0/1/0/3. Even if the line card contains only one port, you must use the rack/ slot /instance/ port notation.

Using Configuration Commands

The command line interface (CLI) for Cisco IOS XR software is divided into different command modes. To configure a line card, you enter the correct mode and then enter the commands you need.

When you first log in, you are automatically in EXEC mode. Next, enter the configure command to access configuration mode. Then, enter the interface command to enter interface configuration mode and specify the interface. You are now in the command mode where you can configure the new interface. Be prepared with the information you will need, such as the interface IP address.

Basic Line Card Configuration

The following procedure is for creating a basic configuration—enabling an interface and specifying IP routing. You might also need to enter other configuration subcommands, depending on the requirements for your system configuration.

The following example shows one way to configure the basic parameters of a line card:


Step 1 Enter EXEC mode:

Username: username
Password: password
RP/0/RSP0/CPU0:router#
 

Step 2 Check the status of each port by entering the show interface command:

RP/0/RSP0/CPU0:router# show interface
 

Step 3 Enter global configuration mode and specify that the console terminal will be the source of the configuration commands:

RP/0/RSP0/CPU0:router# configure terminal
 

Step 4 At the prompt, specify the new interface to configure by entering the interface command, followed by the type (for example, gigabitethernet or tengige) and rack/ slot /instance/ port (line card rack, slot number, subslot number, port number). Remember that Cisco ASR 9000 Series rack and subslot values are always 0 (zero). For example, to configure port 4 on an 8-Port 10 Gigabit Ethernet line card in line card slot 1:

RP/0/RSP0/CPU0:router# interface tengige 0/1/0/3
 

You are now in interface configuration mode.

Step 5 Assign an IP address and subnet mask to the interface with the ipv4 address configuration subcommand, as in the following example:

RP/0/RSP0/CPU0:router(config-if)# ipv4 address 10.1.2.3 255.255.255.0
 

Step 6 Change the shutdown state to up and enable the interface:

RP/0/RSP0/CPU0:router(config-if)# no shutdown
 

The no shutdown command passes an enable command to the line card. It also causes the line card to configure itself based on the most recent configuration commands received by the line card.

Step 7 If you want to disable the Cisco Discovery Protocol (CDP), which is not required, use this command:

RP/0/RSP0/CPU0:router(config-if)# no cdp
 

Step 8 Add any other configuration subcommands required to enable routing protocols and adjust the interface characteristics. Examples of such subcommands are:

RP/0/RSP0/CPU0:router(config-if)# flow-control ingress
RP/0/RSP0/CPU0:router(config-if)# mtu 1448
RP/0/RSP0/CPU0:router(config-if)# mac-address 0001.2468.ABCD
 

Step 9 When you have included all the configuration subcommands to complete the configuration, enter the commit command to commit all changes you made to the running configuration.

RP/0/RSP0/CPU0:router(config-if)# commit
 

Step 10 Enter Ctrl-Z (hold down the Control key while you press Z ) to exit configuration mode. If you did not enter the commit command, you will be prompted to do so:

RP/0/RSP0/CPU0:router(config-if)#
Uncommitted changes found, commit them before exiting(yes/no/cancel)? [cancel]:
 

Answer yes to commit, no to exit without a commit, or cancel to cancel the exit (default).

Step 11 Write the new configuration to memory:

RP/0/RSP0/CPU0:router# copy run disk0:/config/running/alternate_cfg:/router.cfg
Destination file name (control-c to abort): [/router.cfg]?
The destination file already exists. Do you want to overwrite? [no]: yes
Building configuration.
223 lines built in 1 second
[OK]
 

The system displays an OK message when the configuration has been stored.


 

Advanced ISM (Integrated Service Module) Line Card and Service Acceleration Modules (SAMs) Troubleshooting

This section briefly describes advanced troubleshooting commands that can be used in the event of an ISM (Integrated Service Module) line card and/or Service Acceleration Module (SAM) failure.


Note This section assumes that you possess basic proficiency in the use of Cisco IOS XR software commands.


By using the commands listed in this section, you should be able to determine the nature of the problems you are having with your line card. The first step is to identify the cause of the line card failure or console errors that you are seeing.

To discover which card may be at fault, it is essential to collect the output from the following commands:

  • show logging
  • show diag slot
  • show context location slot

Along with these show commands, you should also gather the following information:

  • Console Logs and Syslog Information—This information is crucial if multiple symptoms are occurring. If the router is configured to send logs to a Syslog server, you may see some information on what has occurred. For console logs, it is best to be directly connected to the router on the console port with logging enabled.
  • Additional Data—The show tech-support command is a compilation of many different commands, including show version, show running-config, and show stacks. This information is required when working on issues with the Cisco Technical Assistance Center (Cisco TAC).

For examples of how to use these commands and the resulting output, refer to the Cisco ASR 9000 Series Troubleshooting Guide.


Note It is important to collect the show tech-support data before doing a reload or power cycle. Failure to do so can cause all information about the problem to be lost.



Note Output from these commands will vary slightly depending on which line card you are using, but the basic information will be the same.


Collecting SAM Information

Here is the example output for the show platform command:

 
RP/0/RSP0/CPU0:VKG-2#sh platform
Node Type State Config State
-----------------------------------------------------------------------------
0/RSP0/CPU0 A9K-RSP-4G(Active) IOS XR RUN PWR,NSHUT,MON
0/RSP1/CPU0 A9K-RSP-4G(Standby) IOS XR RUN PWR,NSHUT,MON
0/0/CPU0 A9K-2T20GE-E IOS XR RUN PWR,NSHUT,MON
0/1/CPU0 A9K-ISM-100(LCP) IOS XR RUN PWR,NSHUT,MON
0/1/CPU1 A9K-ISM-100(SE) SEOS-READY
0/1/SAM0 A9K-SAM-2TB OK PWR,NSHUT,NMON
0/1/SAM1 A9K-SAM-2TB OK PWR,NSHUT,NMON
0/3/CPU0 A9K-4T-B IOS XR RUN PWR,NSHUT,MON
0/5/CPU0 A9K-8T-L IOS XR RUN PWR,NSHUT,MON
0/6/CPU0 A9K-8T-L IOS XR RUN PWR,NSHUT,MON
0/7/CPU0 A9K-SIP-700 IOS XR RUN PWR,NSHUT,MON
0/7/0 SPA-8XOC3-POS OK PWR,NSHUT,MON
0/7/1 SPA-4XT3/E3 OK PWR,NSHUT,MON
0/7/3 SPA-1XCHSTM1/OC3 OK PWR,NSHUT,MON
------------------------------------------------------------------------------

 

Here is the example output for the show platform summary location command:

RP/0/RSP0/CPU0:ios#show platform summary location 0/1/CPU0
-------------------------------------------------------------------------------
Platform Node : 0/1/CPU0 (slot 1)
PID : A9K-SIM-100
Card Type : Integrated Services Module
VID/SN : N/A / FHH144500K4
Oper State : IOS XR RUN
Last Reset : Shutdown due to unknown reason
: Wed Apr 13 10:32:59 2011
Configuration : Power is enabled
Bootup enabled.
Monitoring enabled
Rommon Ver : Version 1.2(20091201:235620)
IOS SW Ver : 4.1.0.35I
Main Power : Power state Enabled. Estimate power 630 Watts of power required.
Faults : N/A
-------------------------------------------------------------------------------
Platform Node : 0/1/CPU1 (slot 1)
Card Type : Integrated Services Module (Service Engine)
Oper State : SEOS-READY
Last Reset : Unknown
Last Failure : Unknown
Last Start Time : Wed Apr 13 10:35:07 2011
Last Ready Time : Wed Apr 13 10:36:16 2011
Uptime : 02:33:49
BIOS Ver : 0.17 (Thurley.3.60.18.0033)
SW Ver : cdstv-2.4.1-riobravo-b35
App Status : (For detailed CDS health, refers to CDSM Monitoring screen)
File System: Ok
CServer Cache: Ok
CDS Application Services: Ok
SAM1: Ok
SAM2: Ok
AVS stream count: 1000
-------------------------------------------------------------------------------

 

Here is the example output for the show inventory command:

RP/0/RSP0/CPU0:ios#show inventory
Wed Sep 2 23:59:02.054 UTC
NAME: "module 0/RSP0/CPU0", DESCR: "ASR9K Fabric, Controller, 4G memory"
PID: A9K-RSP-4G , VID: V01, SN: FOC132981P4
NAME: "module compact-Flash 0/RSP0/CPU0", DESCR: " CompactFlash"
PID: cFLASH , VID: N/A, SN: 000000000301
NAME: "module 0/1/CPU0", DESCR: "ASR9K Advanced Video Streaming Module"
PID: A9K-SIM-100 , VID: V01, SN: FHH1234009J
NAME: "module 0/1/1", DESCR: "1.6TB Flash Memory Services Acceleration Module"
PID: A9K-SIM-100, VID: V01, SN: PRTA6404148
 

Below is a description of fields for the show hw-module fpd location all command.

  • Location: Location of the LC.
  • Card Type: Type of the AVSM or SAM card, “TBD”.
  • Type: LC or SAM.
  • Subtype: FPGA, ROMMON, BIOS or FW.
  • Instance: A unique ID used by the FPD process.
  • Current SW Version: Currently running FPD image.
  • HW Version: Hardware version of the card.
  • Upg/Dng: Specifies whether an FPD upgrade or downgrade is required. For BIOS and SAM upgrades this is dependent on the underlying hardware version.

Here is the example output for the show hw-module fpd location all command:

RP/0/RSP1/CPU0:ios(admin)#show hw-module fpd location all
 
===================================== ==========================================
Existing Field Programmable Devices
==========================================
HW Current SW Upg/
Location Card Type Version Type Subtype Inst Version Dng?
================================================================================
0/2/CPU0 AVSM-TYPE 1.0 lc fpga 0 0.21 No
lc rommon 0 0.52 Yes1
lc bios 0 1.3 Yes
--------------------------------------------------------------------------------
0/2/0 SAM-TYPE 1.0 SAM FW 0 0.8 No
0/2/1 SAM-TYPE 1.0 SAM FW 0 0.8 No
--------------------------------------------------------------------------------
 

Here is the example output for the show hw-module fpd location 0/1/CPU0 command:

RP/0/RSP0/CPU0:VKG-2#show hw-module fpd location 0/1/CPU0
 
=================================== ==========================================
Existing Field Programmable Devices
========================================================================================
HW Current SW Upg/
Location Card Type Version Description Type Subtype Inst Version Dng?
========================================================================================
0/1/CPU0 A9K-ISM-100 1.00 Amistad LC6 lc fpga1 0 0.25 No
1.0 Can Bus Ctrl (CBC)LC6 lc cbc 0 18.05 No
1.00 CPUCtrl LC6 lc cpld1 0 0.01 No
1.00 ROMMONB LC6 lc rommon 0 1.02 No
1.00 ISM BIOS lc fpga7 0 0.17 No
1.00 ISM WESSON CPLD lc cpld3 0 0.16 No
0.1 Maintenance LC6 lc fpga2 0 0.06 No
----------------------------------------------------------------------------------------
 

If the upg/dng? column says Yes, it means that one or more FPD needs an upgrade or a downgrade. This can be accomplished using the admin upgrade hw-module fpd command.

 

Here is the example output for the show hw-module fpd location 0/1/SAM0 command:

 
RP/0/RSP0/CPU0:VKG-2#show hw-module fpd location 0/1/SAM0
 
=================================== ==========================================
Existing Field Programmable Devices
================================================================================
HW Current SW Upg/
Location Card Type Version Description Type Subtype Inst Version Dng?
================================================================================
0/1/SAM0 A9K-SAM-2TB 1.0 SAM ADM1066 SAM fpga4 0 0.09 No
1.0 SAM Control CPLD SAM cpld4 0 0.145 No
1.0 SAM Host Bus Adaptor SAM fpga5 0 0.01 No
1.0 SAM Flash Controller SAM fpga6 0 1.65 No
-----------------------------------------------------------------------------------
 

Here is the example output for the show hw-module fpd location 0/1/SAM1 command:

 
RP/0/RSP0/CPU0:VKG-2#show hw-module fpd location 0/1/SAM1
 
=================================== ==========================================
Existing Field Programmable Devices
================================================================================
HW Current SW Upg/
Location Card Type Version Description Type Subtype Inst Version Dng?
================================================================================
0/1/SAM1 A9K-SAM-2TB 1.0 SAM ADM1066 SAM fpga4 1 0.09 No
1.0 SAM Control CPLD SAM cpld4 1 0.145 No
1.0 SAM Host Bus Adaptor SAM fpga5 1 0.01 No
1.0 SAM Flash Controller SAM fpga6 1 1.65 No
-------------------------------------------------------------------------------------
 

Similarly for the show fpd package command the output fields are:

  • Card Type: Type of the ISM or SAM card, “TBD”.
  • FPD Description: Description of all available FPD packages for the card.
  • Type: LC or SAM.
  • Subtype: FPGA or ROMMON, BIOS or FW image names, these are the values used in the upgrade hw-module fpd command.
  • SW Version: FPD software version required.
  • Min Req HW Version: Minimum Hardware version for the associated FPD image

Here is the example output for the show fpd package command:

 
RP/0/RSP0/CPU0:ios(admin)#show fpd package
 
=============================== ================================================
Field Programmable Device Package
================================================
SW Min Req Min Req
Card Type FPD Description Type Subtype Version SW Ver HW Vers
==================== ========================== ==== ======= =========== ======== =======
 
A9K-ISM-100 Can Bus Ctrl (CBC) LC6 lc cbc 18.05 0.0 0.1
CPUCtrl LC6 lc cpld1 0.01 0.0 0.1
Maintenance LC6 lc fpga2 0.06 0.0 0.1
Amistad LC6 lc fpga1 0.25 0.0 0.20
ROMMONA LC6 lc rommonA 1.02 0.0 0.1
ROMMONB LC6 lc rommon 1.02 0.0 0.1
 
=========================================================================================
Externally Managed FPD images at node node0_1_CPU0
=========================================================================================
A9K-SAM-2TB SAM Host Bus Adaptor SAM fpga5 0.01 0.0 0.0
A9K-SAM-2TB SAM Flash Controller SAM fpga6 1.65 0.0 0.0
A9K-ISM-100 ISM BIOS lc fpga7 0.17 0.0 0.1
A9K-SAM-2TB SAM Control CPLD SAM cpld4 0.145 0.0 0.0
A9K-SAM-2TB SAM ADM1066 SAM fpga4 0.09 0.0 0.0
A9K-ISM-100 ISM WESSON CPLD lc cpld3 0.16 0.0 0.1
 
 
 

Regulatory, Compliance, and Safety Information

This section contains information on laser safety.

For other regulatory, compliance, and safety information, including translated safety warnings, refer to the Cisco ASR 9000 Series Aggregation Services Router Regulatory Compliance and Safety Information publication.

Laser Safety

Single-mode Ethernet line cards (all of the line cards) are equipped with a Class 1 laser. Multimode Ethernet line cards (Gigabit Ethernet) are equipped with a Class 1 LED. These devices emit invisible radiation. Do not stare into operational line card ports. The following laser warnings apply to the line cards:

Class 1 Laser Product Warning (Single-mode)


Warning Class 1 laser product. Statement 1008


Class 1 LED Product Warning (Multimode)


Warning Class 1 LED product. Statement 1027


General Laser Warning


Warning Invisible laser radiation may be emitted from disconnected fibers or connectors. Do not stare into beams or view directly with optical instruments. Statement 1051



1. One or more FPD needs an upgrade or a downgrade. This can be accomplished using the admin upgrade hw-module fpd command.