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Cisco 12000 Series Routers

Cisco 12404 Router DC Power System Procedures Guide

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Cisco 12404 Router DC Power System Procedures Guide

Table Of Contents

Cisco 12404 Router DC Power System Procedures Guide

Contents

Prerequisites and Preparation

Safety Guidelines

Safety Warnings

Preventing Electrostatic Discharge Damage

Installation Guidelines

DC PEM Guidelines

DC PDU Guidelines

Tools and Equipment

Removing and Replacing a DC Power Entry Module

Troubleshooting a PEM Installation

Removing and Replacing a DC PDU

Troubleshooting a PDU Installation

Regulatory, Compliance, and Safety Information

Translated Safety Warnings and Agency Approvals

Electromagnetic Compatibility Regulatory Statements

FCC Class A Compliance

CISPR 22

Canada

Europe—EU

VCCI Class A Notice for Japan

Class A Notice for Hungary

Class A Notice for Taiwan and Other Traditional Chinese Markets

Class A Notice for Korea

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support and Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco 12404 Router DC Power System Procedures Guide


Product Numbers: PWR-GSR04-DC-PDU=, PWR-GSR04-DC-PEM=, 12000/4-DC-PEM=, 12000/4-DC-PDU=

This publication contains removal and replacement procedures for DC power entry modules (PEMs) and power distribution units (PDUs) used with the Cisco 12004 router.

Contents

The following sections are included in this publication:

Prerequisites and Preparation

Installation Guidelines

Removing and Replacing a DC Power Entry Module

Troubleshooting a PEM Installation

Removing and Replacing a DC PDU

Troubleshooting a PDU Installation

Regulatory, Compliance, and Safety Information

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Prerequisites and Preparation

Before you perform any of the procedures in this guide, we recommend:

Read the safety and ESD-prevention guidelines in this section.

Ensure that you have all of the necessary tools and equipment before beginning the installation (see the "Installation Guidelines" section).

Have access to the following documents during the installation:

Regulatory Compliance and Safety Information for the Cisco 12000 Series Router publication that shipped with the router

Cisco 12404 Router Installation and Configuration Guide

For additional information about obtaining documentation, see the "Obtaining Documentation" section.

Safety Guidelines

Before you perform any procedure in this publication, review the safety guidelines in this section to avoid injuring yourself or damaging the equipment.

Safety Warnings

Safety warnings appear throughout this publication in procedures that, if performed incorrectly, may harm you. A warning symbol precedes each warning statement. The following warning is an example of a safety warning. It identifies the warning symbol and associates it with a bodily injury hazard.


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompany this device.


Preventing Electrostatic Discharge Damage

Many router components can be damaged by static electricity. Not exercising the proper electrostatic discharge (ESD) precautions can result in intermittent or complete component failures. To minimize the potential for ESD damage, always use an ESD-preventive antistatic wrist strap (or ankle strap) and ensure that it makes good skin contact.


Note You should periodically check the resistance value of the ESD-preventive strap. Ensure the measurement is between 1 and 10 megohms.


Before performing the procedures in this guide, attach an ESD-preventive strap to your wrist and connect the leash to the chassis or to another grounded, bare metal surface as shown in Figure 1.

Figure 1 Connecting an ESD-preventive Wrist Strap to the Chassis

Installation Guidelines

Read the following guidelines before removing and replacing a DC PEM or PDU.

DC PEM Guidelines

The DC PEM supports online insertion and removal (OIR), so you can remove and install the PEM while the system remains powered on without presenting an electrical hazard or damage to the system. This feature lets you replace the AC PEM while the system maintains all routing information and ensures session preservation.


Caution Although a DC PEM supports OIR and can be replaced without interruption to system operation, do not operate the system without the PEM for more than a few minutes.

DC PDU Guidelines

The DC PDU does not support online insertion and removal (OIR) and cannot be replaced while the system is operating. You must power off the router before replacing the PDU.


Warning To remove and replace the DC PDU, the system must be powered off. Notify the network administrator and other appropriate personnel that all routing traffic stops while the PDU is replaced.


Tools and Equipment

You need the following tools and this equipment to remove and replace the fan tray assembly:

ESD-preventive strap

3/16-inch flat-blade screwdriver

Number 1 Phillips screwdriver

Removing and Replacing a DC Power Entry Module

Refer to Figure 2 and use the following procedure to remove and replace a DC PEM.


Step 1 Power off the faulty PEM.

Step 2 Power off the circuit breaker assigned to the DC power source. Verify that all LEDs are off.

Step 3 Loosen the three captive screws that secure the PEM to the chassis.

Step 4 Remove the PEM from the chassis using the finger grips to pull it out.


Warning A DC PEM weighs approximately 11.0 lbs. (4.98 kg). Use both hands to remove it from the chassis.


Figure 2 DC PEM and PDU Components

1

DC PDU

5

On/Off switch

2

DC PEM

6

PDU captive screws

3

PEM captive screws

7

PDU terminal block

4

Status LEDs

   


Tip If you plan to return a defective PEM to the factory, repackage it in the shipping container you received with the replacement PEM.


Step 5 Slide the replacement PEM into the bay until it is seated to the backplane connector.

Make sure the power switch is in the off (0) position.

Step 6 Tighten the three captive screws to secure the PEM to the chassis.

Electrical connections between the PEM the backplane connector are made automatically when the PEM is fully seated and the captive screws are tightened.

Step 7 Power on the circuit breaker assigned to the DC source power.

Step 8 Power on the PEM.

The green Input OK and Output OK LEDs are on.

The amber Output Fail LED is off.

See the "Troubleshooting a PEM Installation" section if the PEM does not power on correctly.


Troubleshooting a PEM Installation

Refer to Figure 3 and use the following procedure to troubleshoot a PEM installation.

Figure 3 DC PEM Status LEDs

1

DC PDU

n/a

DC PDU

2

DC PEM

n/a

DC PEM

3

INPUT OK
(Green)

On

DC PEM is operating normally in a power-on condition

4

OUTPUT OK
(Green)

On

DC power source is present and within specified limit

5

OUTPUT FAIL
(Amber)

On

PEM is operating in a fault condition and shutdown has occurred



Step 1 If the Input OK and Output OK LEDs are off, or if the Output Fail LED is on, check that the:

PEM is firmly seated in the bay and the captive screws are tightened securely.

DC power source circuit breaker is switched on.

Power switch is set to the on (1) position.

Step 2 If the problem still exists after checking the items in Step 1, replace the PEM.

Step 3 If replacing the PEM does not correct the problem, contact a Cisco service representative for assistance.


Removing and Replacing a DC PDU

The DC PDU does not support online insertion and removal (OIR) and cannot be replaced while the system is operating. You must power off the router before replacing the PDU.


Warning To remove and replace the DC PDU, the system must be powered off. Notify the network administrator and other appropriate personnel that all routing traffic stops while the PDU is replaced.


Refer to Figure 4 and use the following procedure to remove and replace a DC PDU.

Figure 4 DC PEM and PDU Components

1

DC PDU

5

On/Off switch

2

DC PEM

6

PDU captive screws

3

PEM captive screws

7

PDU terminal block

4

Status LEDs

   


Step 1 Power off both PEMs.

Step 2 Power off the circuit breakers assigned to the DC power source.

Verify that all status LEDs on both PEMs are off.

Step 3 Loosen the terminal block screws to disconnect the positive, negative, and ground wires from the DC PDU terminal block of the faulty PEM.


Caution Before removing wires, be sure to note the color for each type of wire (positive, negative, and ground). Because there is no color code standard for source DC wiring, you must be sure which power wires are connected to the proper positive (+) and negative (-) terminal ports. Typically, green (or green and yellow) indicate a ground wire, while power wire leads may be labeled positive (+) or negative (-). Because this is not always the case, the safest way to indicate the polarity of a wire is to note its color and identify it as described in this procedure.


Warning When disconnecting source DC power wires, always disconnect the ground wire last.


Step 4 Loosen the captive screws securing the PDU and the PEM to the chassis.

Step 5 Remove the PDU/PEM from the chassis using the finger grips to pull it out.


Warning A DC PEM and PDU weigh more than 11.0 lbs. (4.98 kg). Use both hands to remove it from the chassis.


Place the PDU/PEM on a table or other flat surface.

Step 6 Disconnect the PDU from the PEM.

Step 7 Connect the new PDU to the PEM (Figure 5).

Figure 5 Connector for DC PEM and DC PDU—DC PEM Rear View

Step 8 Slide the PDU/PEM into the bay until the PEM is seated to the backplane connector.

Make sure the power switch is in the off (0) position.

Step 9 Tighten the captive screws to secure the PDU and PEM to the chassis.

Electrical connections between the PEM the backplane connector are made automatically when the PEM is fully seated and the captive screws are tightened.

Step 10 Connect the ground, positive, and negative wires to the PDU terminal block in the following order (Figure 6):

a. Reconnect the ground wire.


Warning When reconnecting source DC power wires, always connect the ground wire first.


b. Reconnect the positive wire.

c. Reconnect the negative wire.


Caution Be sure to connect the wires according to the color coding notes and labels you made in Step 3.

Figure 6 DC PDU Terminal Block

1

Negative port

3

Ground port

2

Positive port

4

Terminal port connector screws


Step 11 Power on the circuit breakers assigned to the DC power source.

Step 12 Power on both PEMs.

The green INPUT OK and OUTPUT OK LEDs are on.

The amber OUTPUT FAIL LED is off.

See the "Troubleshooting a PDU Installation" section if the PEM does not power on correctly.


Troubleshooting a PDU Installation

Refer to Figure 7 and use the following procedure to troubleshoot the PDU installation.

Figure 7 DC PDU, PEM, and Status LEDs

1

DC PDU

 
2

DC PEM

3

INPUT OK
(Green)

On

DC PEM is operating normally in a power-on condition

4

OUTPUT OK
(Green)

On

DC power source is present and within specified limit

5

OUTPUT FAIL
(Amber)

On

PEM is operating in a fault condition and shutdown has occurred



Step 1 If the Input OK and Output OK LEDs are off, or if the Output Fail LED is on, check that the:

PEM is firmly seated in the bay and the captive screws are tightened securely.

DC power source circuit breakers are switched on.

DC power cables are securely attached to the PDU terminal block.

Power switch is set to the on (1) position.

Step 2 If the problem still exists after checking the items in Step 1, replace the PEM.

Step 3 If replacing the PEM does not correct the problem, contact a Cisco service representative for assistance.


Regulatory, Compliance, and Safety Information

This section includes regulatory, compliance, and safety information.

Translated Safety Warnings and Agency Approvals

The complete list of translated safety warnings and agency approvals is available in the Regulatory Compliance and Safety Information for Cisco 12000 Series Routers publication (78-4347-xx).

Electromagnetic Compatibility Regulatory Statements

FCC Class A Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

Modifying the equipment without Cisco authorization may result in the equipment no longer complying with FCC requirements for Class A digital devices. In that event, your right to use the equipment may be limited by FCC regulation and you may be required to correct any interference to radio or television communication at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops.

Move the equipment to one side or the other of the television or radio.

Move the equipment farther away from the television or radio.

Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

CISPR 22

This apparatus complies with CISPR 22/EN55022 Class B radiated and conducted emissions requirements.

Canada

English Statement of Compliance

This class A digital apparatus complies with Canadian ICES-003.

French Statement of Compliance

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Europe—EU

This apparatus complies with EN55022 Class B and EN55024 standards when used as ITE/TTE equipment, and EN300386 for Telecommunications Network Equipment (TNE) in both installation environments, telecommunication centers and other indoor locations.

VCCI Class A Notice for Japan

Warning


This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. Statement 191


Class A Notice for Hungary

Warning


This equipment is a class A product and should be used and installed properly according to the Hungarian EMC Class A requirements (MSZEN55022). Class A equipment is designed for typical commercial establishments for which special conditions of installation and protection distance are used. Statement 256


Class A Notice for Taiwan and Other Traditional Chinese Markets

Warning


This is a Class A Information Product, when used in residential environment, it may cause radio frequency interference, under such circumstances, the user may be requested to take appropriate countermeasures. Statement 257


Class A Notice for Korea

Warning


This is a Class A Device and is registered for EMC requirements for industrial use. The seller or buyer should be aware of this. If this type was sold or purchased by mistake, it should be replaced with a residential-use type. Statement 294


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Cisco supports documentation orders using the Ordering tool:

Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Instructions for ordering documentation using the Ordering tool are at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip Use Pretty Good Privacy (PGP) or a compatible product to encrypt sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP Versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support and Documentation Website

The Cisco Technical Support and Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at:

http://www.cisco.com/go/iqmagazine

or view the digital edition at:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at:

http://www.cisco.com/en/US/learning/index.html