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Cisco 12000 Series Routers

Cisco 12010, Cisco 12410, and Cisco 12810 Router Chassis Covers and Bezel Extender Replacement Instructions

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Cisco 12010, Cisco 12410, and Cisco 12810 Router Chassis Covers and Bezel Extender Replacement Instructions

Table Of Contents

Cisco 12010, Cisco 12410, and Cisco 12810 Router Chassis Covers and Bezel Extender Replacement Instructions

Contents

Chassis Front Covers Overview

Bezel Extenders Overview

Chassis Rear Cover Overview

Preparing for Installation

Safety Guidelines

Safety with Equipment

Safety with Electricity

Preventing Electrostatic Discharge Damage

Required Tools and Equipment

Related Documentation

Removing and Installing the Chassis Front Covers

Removing and Installing a Snap-On Front Cover

Removing a Snap-On Front Cover

Installing a Snap-On Front Cover

Removing and Installing the Air Filter Door Front Cover

Removing the Air Filter Door Front Cover

Installing the Air Filter Door Front Cover

Installing the Bezel Extenders on the Front Cover

Removing and Installing an AC-Powered Rear Cover

Removing and Installing a DC-Powered Router Rear Cover

Regulatory, Compliance, and Safety Information

Translated Safety Warnings and Agency Approvals

Electromagnetic Compatibility Regulatory Statements

FCC Class A Compliance

CISPR 22

Canada

Europe (EU)

VCCI Class A Notice for Japan

Class A Notice for Hungary

Class A Notice for Taiwan and Other Traditional Chinese Markets

Class A Notice for Korea

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Cisco 12010, Cisco 12410, and Cisco 12810 Router Chassis Covers and Bezel Extender Replacement Instructions


Product Numbers: ACS-GSR10-REARCVR=, GSR10-BEZEL-KIT=, ACS-10-BZLX2=
Document Order Number: DOC-7815876=

This publication contains instructions for removing and installing the front and rear chassis covers and the bezel extender kit on Cisco 12010, Cisco 12410, and Cisco 12810 Routers.

Contents

Chassis Front Covers Overview

Bezel Extenders Overview

Chassis Rear Cover Overview

Preparing for Installation

Removing and Installing the Chassis Front Covers

Installing the Bezel Extenders on the Front Cover

Removing and Installing an AC-Powered Rear Cover

Removing and Installing a DC-Powered Router Rear Cover

Regulatory, Compliance, and Safety Information

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Chassis Front Covers Overview

Cisco 12010, Cisco 12410, and Cisco 12810 Routers are equipped with front covers, or bezels, over the blower module, the line card and route processor (RP) card cage, and the switch fabric and alarm card cage. (See Figure 1.) The front covers protect cables from being disconnected or damaged by accidental contact and present a consistent product appearance. As shown in Figure 1, the front covers over the blower module and over the line card and RP card cage use snap-on fasteners. The front cover over the switch fabric and alarm card cage is fastened to the air filter door with standard screws.


Note Recently released routers have bezel extenders installed on the front cover (bezel) for the line card and route processor (RP) card cage to bring the cover out an additional 2 inches (50.8 mm) to allow more room for cables. If your chassis does not have these extenders and you want to purchase them, contact Cisco sales. (See the "Installing the Bezel Extenders on the Front Cover" section if you are self-installing the bezel extenders.)


Figure 1 Chassis Front Covers on the Router

Bezel Extenders Overview

Recent releases of the Cisco 12010, Cisco 12410, and Cisco 12810 Router include a pair of bezel extenders on the front cover for the line card and RP card cage. (See Figure 2.) These bezel extenders (Figure 2, items 4 and 5) provide an additional 2 inches (50.8 mm) between the inside of the bezel and the front of the chassis to prevent the possibility of compromising the bend radius of your cables.

If you have obtained the optional bezel extenders separately from the router, review this section and the "Installing the Bezel Extenders on the Front Cover" section.


Note The bezel extenders are designed for installation on the line card and RP card cage bezel only.


Figure 2 Router Bezel Extenders

1

Line card and RP card cage front cover (bezel)

4

Left bezel extender

2

Screws

5

Right bezel extender

3

Ball studs

-

-


Chassis Rear Cover Overview

The rear cover on Cisco 12010, Cisco 12410, and Cisco 12810 Routers is a large piece of sheet metal that fits over most of the chassis rear and is secured with 16 panel screws. (See Figure 3.) The same rear cover, also called the rear cover panel, is used on both AC- and DC-powered routers.

Figure 3 Rear View of the Router

Preparing for Installation

Installation preparation is presented in the following sections:

Safety Guidelines

Preventing Electrostatic Discharge Damage

Required Tools and Equipment

Related Documentation

Safety Guidelines

Before you perform any procedure in this publication, review the safety guidelines in this section to avoid injuring yourself or damaging the equipment. In addition, review the safety warnings listed in the Regulatory Compliance and Safety Information for the Cisco 12000 Series Router publication that accompanied your router before installing, configuring, or maintaining the router.

The following guidelines are for your safety and to protect equipment. The guidelines do not include all hazards. Be alert.

Safety with Equipment

Always disconnect all power cords and interface cables before moving the system.

Never assume that power is disconnected from a circuit; always check.

Keep tools and assembly components away from walk areas.

Do not work alone if potentially hazardous conditions exist.

Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.

Carefully examine your work area for possible hazards such as moist floors, ungrounded power extension cables, and missing safety grounds.

Safety with Electricity

Before beginning any procedures requiring access to the interior of the router, locate the emergency power-off switch for the room in which you are working.

Disconnect all power and external cables before installing or removing a router.

Never assume that power has been disconnected from a circuit; always check.

Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.

Never install equipment that appears damaged.

Carefully examine your work area for possible hazards such as moist floors, ungrounded power extension cables, and missing safety grounds.

If an electrical accident does occur, proceed as follows:

Use caution; do not become a victim yourself. Disconnect power to the router.

If possible, send another person to get medical aid; otherwise, assess the condition of the victim and then call for help.

Determine if the person needs rescue breathing or external cardiac compressions; then take appropriate action.

In addition, observe the following guidelines when working with any equipment that is disconnected from a power source but still connected to telephone or network wiring:

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Preventing Electrostatic Discharge Damage

Many router components can be damaged by static electricity. Some components can be damaged by voltages as low as 30V, while static voltages as high as 35,000V can be generated just by handling plastic or foam packing material, or by sliding assemblies across plastic and carpets. Not exercising the proper electrostatic discharge (ESD) precautions can result in intermittent or complete component failures. To minimize the potential for ESD damage, observe the following guidelines:

Always use an ESD-preventive antistatic wrist strap or ankle strap and ensure that it makes good skin contact.


Caution You should periodically check the resistance value of the ESD-preventive strap. The measurement should be between 1 and 10 megohms.

When removing or installing a component, make sure the equipment end of your antistatic strap leash is connected to one of the ESD connection sockets on the front of the chassis or to a bare metal surface on the chassis. (See Figure 4.) Avoid contact between the component and your clothing. The ESD-preventive wrist strap only protects the component from ESD voltages on the body; ESD voltages on your clothing can still cause component damage.

Always place a card component-side-up on an antistatic surface, in an antistatic card rack, or in a static shielding bag. If you are returning the item to the factory, immediately place it in a static shielding bag.

When installing a line card or route processor (RP), use the ejector levers to seat the card connectors in the backplane, then tighten both captive screws on the faceplate of the card. These screws prevent accidental removal, provide proper grounding for the router, and help to ensure that the card connector is seated in the backplane.

When removing line cards, clock and scheduler cards, switch fabric cards, or an RP, use the ejector levers to unseat the card connector from the backplane. Pull the metal card carrier out slowly, placing one hand along the bottom of the carrier to guide it straight out of the slot.

Handle line cards, clock and scheduler cards, switch fabric cards, or an RP by the metal card carrier edges only; avoid touching the board or any connector pins.

Figure 4 Connecting an ESD-Preventive Wrist Strap to the Chassis

Required Tools and Equipment

You need the following tools and equipment to perform the removal and installation procedures described in this publication:

ESD-preventive wrist strap

Flat-blade and a number 2 Phillips screwdrivers

Small adjustable wrench

Related Documentation

The following Cisco publications contain additional information:

Cisco 12010, Cisco 12410, and Cisco 12810 Router Installation and Configuration Guide

Regulatory Compliance and Safety Information for the Cisco 12000 Series Router

Removing and Installing the Chassis Front Covers

The chassis front covers for the blower module and for the line card and RP card cage are fastened to the chassis by ball studs that insert into sockets on the front of the chassis. These front covers are referred to as snap-on front covers.

The partial front cover on the air filter door is fastened to the air filter door by four screws inserted from the back side of the air filter door. You must open the air filter door to remove the partial front cover. This partial front cover is referred to as the air filter door front cover.

Procedures for removing and installing the chassis front covers are described in the following sections:

Removing and Installing a Snap-On Front Cover

Removing and Installing the Air Filter Door Front Cover


Note You can perform these procedures while the router remains in operation.


Removing and Installing a Snap-On Front Cover

Procedures for removing and installing the snap-on front cover are described in the following sections:

Removing a Snap-On Front Cover

Installing a Snap-On Front Cover

Removing a Snap-On Front Cover

To remove a snap-on front cover, follow these steps:


Step 1 Starting with the cover over the blower module, observe the appearance and position of the blower and the line card and RP card cage front covers. (See Figure 1.)

Step 2 Identify the cover to be removed.

Step 3 Grasp the front cover by its sides and pull it straight out to detach the front cover from the chassis.

Step 4 Set the front cover safely aside.

Step 5 Repeat Step 3 and Step 4 for the remaining snap-on front cover, if required.


Installing a Snap-On Front Cover

To install a snap on front cover, see Figure 1 and follow these steps:


Step 1 Hold the replacement front cover by its sides and align the ball studs with the sockets on the chassis.

Step 2 Push the front cover into the ball stud sockets until all four ball studs snap into their sockets and the front cover is flush with the front of the chassis.

Step 3 Repeat Step 1 and Step 2 for the remaining snap-on front cover, if required.


Removing and Installing the Air Filter Door Front Cover

Procedures for removing and installing the air filter door front cover are described in these sections:

Removing the Air Filter Door Front Cover

Installing the Air Filter Door Front Cover

Removing the Air Filter Door Front Cover

To remove the air filter door front cover, follow these steps:


Step 1 Attach an ESD-preventive wrist strap to your wrist and connect the leash to one of the ESD connection sockets on the front of the chassis or to a bare metal surface on the chassis. (See Figure 4.)

Step 2 To open the air filter door, see Figure 5 and follow these steps:

a. Loosen the two captive screws on each side of the air filter door.

b. Grasp the sides of the air filter door front cover and carefully pivot the door down, away from the switch fabric and alarm card cage. The air filter door is hinged at the bottom.

Figure 5 Opening the Air Filter Door


Caution Do not damage the honeycomb screen on the back of the air filter door and on the inside of the switch fabric and alarm card cage. Damaging the honeycomb screen can restrict air flow, cause overheating, and diminish EMI protection.

Step 3 Use the Phillips screwdriver to remove the four screws, one in each corner, that fasten the partial front cover to the air filter door. (See Figure 6.)

Step 4 Set the air filter door front cover and four screws safely aside; you will need the four screws to install the replacement front cover.

Figure 6 Removing the Air Filter Door Front Cover


Caution If you are not immediately replacing the air filter door front cover, close and fasten the air filter door to maintain correct EMI performance and to minimize the amount of dust drawn into the card cages.

Step 5 To close the air filter door, see Figure 5 and follow the steps below; otherwise, proceed to the "Installing the Air Filter Door Front Cover" section.

a. Grasp the sides of the air filter door and pivot it up so that it is aligned with the opening of the switch fabric and alarm card cage.


Caution All four sides of the air filter door are lined with EMI-preventive gaskets consisting of many raised, conductive contacts. Align and seat the door carefully to avoid damaging the EMI-preventive gasket contacts. A damaged gasket can result in reduced EMI performance.

b. Push the air filter door until it is seated in the opening of the switch fabric and alarm card cage and tighten the two captive screws, one on each upper corner.


Installing the Air Filter Door Front Cover

To install the front cover on the air filter door, follow these steps:


Step 1 Attach an ESD-preventive wrist strap to your wrist and connect the leash to one of the ESD connection sockets on the front of the chassis or to a bare metal surface on the chassis. (See Figure 4.)

Step 2 If you have not already done so, open the air filter door on the front of the chassis as shown in Figure 5 and instructed in Step 2 of the procedure described in the "Removing the Air Filter Door Front Cover" section.

Step 3 Hold the replacement front cover by its outside edges and align the screw holes in the front cover with the holes on the air filter door.

Step 4 Insert the four screws that you removed earlier and use the Phillips screwdriver to tighten them. (See Figure 6.)


Caution To avoid damaging the screws or the threaded inserts in the front cover, do not overtighten the screws.

Step 5 Close the air filter door as shown in the "Removing the Air Filter Door Front Cover" section.


Caution The air filter door must be closed and secured at all times to maintain correct EMI performance and to minimize the amount of dust drawn into the card cages.


Installing the Bezel Extenders on the Front Cover

Figure 7 shows how the bezel extenders are attached to the front cover for the line card and RP card cage.

Figure 7 Attaching the Bezel Extenders to the Front Cover

1

Line card and RP card cage front cover (bezel)

4

Left bezel extender

2

Screws

5

Right bezel extender

3

Ball studs

-

-



Note The two bezel extender brackets are not identical. There is a left and a right bezel extender bracket. On the left bezel extender bracket, the holes that align with the ball stud positions on the inside of the front cover are slightly closer together than the same holes on the right bracket. This asymmetrical spacing prevents the front cover from being installed on the chassis incorrectly, and prevents the left and right bezel extender brackets from being installed on the wrong sides of the front cover.


To install the bezel extenders on the front cover, see Figure 7 and follow these steps:


Step 1 Remove the line card and RP card cage front cover from the chassis. See the "Removing and Installing a Snap-On Front Cover" section.

Step 2 Use a wrench to loosen and remove the four ball studs (Figure 7, item 3) from the front cover.

Step 3 Set the front cover safely aside.


Caution Do not overtighten the ball studs; you might strip the threads on the ball stud or in the threaded hole on the bezel extender.

Step 4 Screw the four ball studs into the threaded holes on the bezel extenders (two ball studs for each bezel extender) and use a wrench to tighten them.

Step 5 Attach the bezel extenders to the front cover:

a. Identify the left bezel extender.

b. Facing the inside of the front cover, align the bezel extender, flat side out, with the hand-hold cut-out against the inside of the front cover.

c. Align the screw holes in the bezel extender with the screw insert holes in the front cover.


Note If you cannot align both screw holes on the front cover inserts, you have the wrong bezel extender. Try the other bezel extender on this side.


d. Insert and loosely tighten two screws (Figure 7, item 2) to fasten the bezel extender to the front cover.


Caution To avoid damaging the screws or the threaded inserts in the front cover, do not overtighten the screws.

e. Use a wrench to tighten the screws that fasten the bezel extender to the front cover.

f. Repeat Step b through Step e to fasten the second bezel extender to the other side of the front cover.

Step 6 Hold the front cover (with bezel extenders attached) by its outside edges and align the ball studs on the front cover with the sockets on the front of the chassis.

Step 7 Push the front cover ball studs into the ball stud sockets until all four ball studs snap into their sockets and the front cover (with attached bezel extenders) is flush with the front of the chassis (Figure 8).

Figure 8 Attaching the Front Cover (with Bezel Extenders)


Removing and Installing an AC-Powered Rear Cover

Figure 9 shows how the rear panel fits on an AC-powered router. This figure is referenced in the following procedure.

To remove and install the rear cover on an AC-powered system, see Figure 9 and follow these steps:


Step 1 Remove power from the system:

a. Turn off the power switch on both AC-input power supplies.

b. Turn off the facility AC circuit breakers (if appropriate).

c. Remove both AC power cables from the two AC power connectors on the router.

Step 2 Loosen the panel screws that secure the AC horizontal trough and remove it.

Step 3 Loosen the 16 panel screws that secure the rear cover to the chassis and remove it.

Step 4 Install the replacement rear cover.

The rear cover has a lip that fits on top of the chassis. Be careful to fit the bottom of the rear panel above the AC horizontal trough. Align the rear panel to the chassis, then fasten the panel screws that secure it.

Step 5 Install the AC horizontal trough and secure it to the chassis with the panel screws.

Step 6 Reconnect the AC power cables. Turn on the AC power:

a. Turn on the facility AC power circuit breaker.

b. Turn on the AC-input power supplies with the front panel switches.


Figure 9 Rear View of an AC-Powered Router

Removing and Installing a DC-Powered Router Rear Cover

Figure 10 shows how the rear panel fits on a DC-powered router. This figure is referenced in the following procedure.


Warning Before performing the following steps, turn off the DC circuits that provide power to the DC-power inputs on the router. To ensure that power is OFF, locate the circuit breaker that services the DC circuits, switch the circuit breaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position.


To remove and install the rear cover on a DC-powered system, see Figure 10 and follow these steps:


Step 1 Remove power from the system:

a. Turn off the DC power entry modules (PEMs) with the front panel switches.

b. Turn off the facility DC circuit breakers.

c. Disconnect the DC power cables by removing the clear plastic covers over each DC connection post.

d. Loosen the screws and lift the cover off in the following order:

Negative cable first

Positive cable next

Ground cable last

Step 2 Loosen the panel screws that secure the DC horizontal trough to the chassis and remove it.

Step 3 Loosen the 16 panel screws that secure the rear panel to the chassis and remove it.

Step 4 Install the replacement rear cover.

The rear panel has a lip that fits on top of the chassis. Be careful to fit the bottom of the rear panel above the DC horizontal trough. Align the rear panel to the chassis, then fasten the panel screws that secure it.

Step 5 Reinstall the DC horizontal trough (this sheet-metal piece has cutouts to accommodate the DC connection posts). Fit the DC horizontal trough to the chassis and secure it with the attached panel screws.

Step 6 Reconnect the DC power cables.


Caution For your safety and the welfare of the equipment, always attach the ground and source DC power cable lugs to the power shelf terminals in the following order: (1) ground to ground, (2) positive (+) to positive (+), (3) negative (-) to negative (-).

Step 7 Reinstall the clear plastic safety covers over both DC terminals.

The clear plastic covers fit over the connection posts and secure to the chassis by two screws and washers. Make sure to loosen the screws far enough from the chassis so that the washer can be pulled out toward the screw head.

Step 8 Turn on the DC power:

a. Turn on the facility DC power circuit breaker.

b. Turn on the DC-input PEMs with the front panel switches.


Figure 10 Rear View of a DC-Powered Router

Regulatory, Compliance, and Safety Information

This section includes regulatory, compliance, and safety information in the following sections:

Translated Safety Warnings and Agency Approvals

Electromagnetic Compatibility Regulatory Statements

Translated Safety Warnings and Agency Approvals

The complete list of translated safety warnings and agency approvals is available in the Regulatory Compliance and Safety Information for Cisco 12000 Series Routers publication.
(Document Number 78-4347-xx.)

Electromagnetic Compatibility Regulatory Statements

FCC Class A Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

Modifying the equipment without Cisco's authorization may result in the equipment no longer complying with FCC requirements for Class A digital devices. In that event, your right to use the equipment may be limited by FCC regulation and you may be required to correct any interference to radio or television communication at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

Turn the television or radio antenna until the interference stops.

Move the equipment to one side or the other of the television or radio.

Move the equipment farther away from the television or radio.

Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

CISPR 22

This apparatus complies with CISPR 22/EN55022 Class B radiated and conducted emissions requirements.

Canada

English Statement of Compliance

This class A digital apparatus complies with Canadian ICES-003.

French Statement of Compliance

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Europe (EU)

This apparatus complies with EN55022 Class B and EN55024 standards when used as ITE/TTE equipment, and EN300386 for Telecommunications Network Equipment (TNE) in both installation environments, telecommunication centers and other indoor locations.

VCCI Class A Notice for Japan

Warning


This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. Statement 191


Class A Notice for Hungary

Warning


This equipment is a class A product and should be used and installed properly according to the Hungarian EMC Class A requirements (MSZEN55022). Class A equipment is designed for typical commercial establishments for which special conditions of installation and protection distance are used. Statement 256


Class A Notice for Taiwan and Other Traditional Chinese Markets

Warning


This is a Class A Information Product, when used in residential environment, it may cause radio frequency interference, under such circumstances, the user may be requested to take appropriate countermeasures. Statement 257


Class A Notice for Korea

Warning


This is a Class A Device and is registered for EMC requirements for industrial use. The seller or buyer should be aware of this. If this type was sold or purchased by mistake, it should be replaced with a residential-use type. Statement 294


Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Click Subscriptions & Promotional Materials in the left navigation bar.

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced user will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html