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Upgrading Cisco ONS 15310-CL Release 5.0 to 5.0.x

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Upgrading Cisco ONS 15310-CL Release 5.0 to 5.0.x

Table Of Contents

Upgrading Cisco ONS 15310-CL Release 5.0 to 5.0.x

Contents

Before You Begin

Document Procedures

NTP-U113 Prepare for Upgrade to Release 5.0.x

DLP-U178 Verify CTC Workstation Requirements

NTP-U114 Back Up the Software Database

NTP-U115 Upgrade to Software R5.0.x

DLP-U180 Download Release 5.0.x Software

DLP-U181 Activate the New Load

DLP-U121 Delete Cached JAR Files

DLP-U52 Set the Date and Time

NTP-116 Install Public-Key Security Certificate

NTP-U117 Revert to Previous Software Load and Database

DLP-U183 Revert to Protect Load

DLP-U184 Manually Restore the Database

Related Documentation

Release-Specific Documents

Platform-Specific Documents

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Upgrading Cisco ONS 15310-CL Release 5.0 to 5.0.x


This document explains how to upgrade Cisco ONS 15310-CL Cisco Transport Controller (CTC) software from Release 5.0 to Release 5.0.x.

Contents

Before You Begin

U113 Prepare for Upgrade to Release 5.0.x

U114 Back Up the Software Database

U115 Upgrade to Software R5.0.x

116 Install Public-Key Security Certificate

U117 Revert to Previous Software Load and Database

Related Documentation

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Before You Begin

Before beginning, write down the following information about your site; the data will be useful during and after the upgrade: Date, Street Address, Site Phone Number, and Dial Up Number.


Caution Read all procedures before you begin the upgrade.


Caution This upgrade is supported only for Software Releases 5.0.x upgrading to a higher maintenance Release 5.0.x. For example, you can use this document to upgrade from Release 5.0 (x equals zero) to Release 5.0.2 (x equals two, which is greater than zero).

Document Procedures

Procedures in this document are to be performed in consecutive order unless otherwise noted. In general, you are not done with a procedure until you have completed it for each node you are upgrading, and you are not done with the upgrade until you have completed each procedure that applies to your network. If you are new to upgrading the ONS 15310-CL, you might want to check off each procedure on your printed copy of this document as you complete it.

Each non-trouble procedure (NTP) is a list of steps designed to accomplish a specific procedure. Follow the steps until the procedure is complete. If you need more detailed instructions, refer to the detail-level procedure (DLP) specified in the procedure steps. Throughout this guide, NTPs are referred to as "procedures" and DLPs are termed "tasks." Every reference to a procedure includes its NTP number, and every reference to a task includes its DLP number.

The DLP (task) supplies additional task details to support the NTP. The DLP lists numbered steps that lead you through completion of a task. Some steps require that equipment indications be checked for verification. When the proper response is not obtained, a trouble clearing reference is provided. This section lists the document procedures (NTPs). Turn to a procedure for applicable tasks (DLPs).

This section lists the document procedures (NTPs). Turn to a procedure for applicable tasks (DLPs).

1. U113 Prepare for Upgrade to Release 5.0.x—This section contains critical information and tasks that you must read and complete before beginning the upgrade process.

2. U114 Back Up the Software Database—Complete the database backup to ensure that you have preserved your node and network provisioning in the event that you need to restore them.

3. U115 Upgrade to Software R5.0.x—You must complete this entire procedure before the upgrade is finished.

4. 116 Install Public-Key Security Certificate—You must complete this procedure to be able to run ONS 15310-CL Software R5.0.x.

5. U117 Revert to Previous Software Load and Database—Complete this procedure only if you need to return to the software load you were running before activating the Release 5.0.x software.

NTP-U113 Prepare for Upgrade to Release 5.0.x

Purpose

This procedure provides the critical information checks and tasks you must complete before beginning an upgrade.

Tools/Equipment

ONS 15310-CL nodes to upgrade
PC or UNIX workstation
Cisco ONS 15310-CL Release 5.0.x software

Prerequisite Procedures

None

Required/As Needed

Required

Onsite/Remote

Onsite or remote

Security Level

Superuser


Step 1 Read the Release Notes for Cisco ONS 15310-CL Release 5.0.x.

Step 2 Log into the node that you will upgrade. For detailed instructions, refer to the Cisco ONS 15310-CL Procedure Guide.

Step 3 Complete the "DLP-U178 Verify CTC Workstation Requirements" task.

Step 4 If you have multiple ONS 15310-CL nodes configured in the same IP subnet, ensure that only one is connected to a router. Otherwise, the remaining nodes might be unreachable. Refer to the Cisco ONS 15310-CL Reference Manual for LAN-connection suggestions.

Step 5 When you have completed the tasks for this section, proceed with the "U114 Back Up the Software Database" procedure.

Stop. You have completed this procedure.


DLP-U178 Verify CTC Workstation Requirements

Purpose

This task verifies all PC or UNIX workstation hardware and software requirements. Before upgrading the workstation to run CTC Software R5.0.x, complete this task.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

None

Required/As Needed

Required

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser


Step 1 Ensure that your workstation is either one of the following:

IBM-compatible PC with a Pentium III/700 or higher processor with a minimum of 384 MB RAM and 190 MB of available hard drive space, running Windows 98, Windows NT 4.0, Windows 2000, or Windows XP, and a CD-ROM drive

UNIX workstation running Solaris version 8 or 9, on an UltraSPARC or faster processor with a minimum of 384 MB RAM and a minimum of 190 MB of available hard drive space

Step 2 Ensure that your web browser software is one of the following:

Netscape Navigator 7.0 or higher (Netscape Navigator 7.0 is included on the ONS 15310-CL software CD shipped with the node)

Internet Explorer 6.x or higher

Step 3 Verify that the Java Version installed on your computer is:

Java Runtime Environment (JRE) 1.4.2, and Java Plug-in 1.4.2


Tip You can check the JRE version in your browser window after entering the node IP address in the URL window under Java Version.


The Java Policy file is installed on your computer.


Note For important information on CTC backward compatibility affected by your choice of JRE versions, see the Readme.txt or Readme.html file on the software CD.



Note To install JRE 1.4.2, the Java Policy file, or the Release 5.0.x online help, refer to the installation instructions in the Cisco ONS 15310-CL Procedure Guide.


Step 4 Return to your originating procedure (NTP).


NTP-U114 Back Up the Software Database

Purpose

This procedure preserves all configuration data for your network before performing the upgrade.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U113 Prepare for Upgrade to Release 5.0.x

Required/As Needed

Required

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Maintenance or higher


Step 1 Log into CTC. For detailed instructions, refer to the Cisco ONS 15310-CL Procedure Guide. If you are already logged in, continue with Step 2.

Step 2 In the node (default) view, click the Maintenance > Database tabs.

Step 3 Click Backup.

Step 4 Save the database on the workstation's hard drive or on network storage. Use an appropriate file name with the file extension .db. (Cisco recommends that you use the IP address of the node and the date, for example 1010120192061103.db.)

Step 5 Click Save. A message appears indicating that the backup is complete.

Step 6 Click OK.

Step 7 Repeat Steps 1 through 6 for each node in the network.

Step 8 (Optional) Cisco recommends that you manually log critical information by either writing it down or printing screens where applicable. Use the following table to determine the information you should log; complete the table (or your own version) for every node in the network.

Table 1 Manually Recorded Data 

Item
Record Data Here (If Applicable)

IP address of the node.

 

Node name.

 

Timing settings.

 

DCC connections; list all optical ports that have DCCs activated.

 

User IDs; list all, including at least one superuser.

 

Inventory; do a print screen from the inventory window.

 

Network information; do a print screen from the Provisioning tab in the network view.

 

Current configuration (linear, etc.); do print screens as needed.

 

List all protection groups in the system; do a print screen from the protection group window.

 

List alarms; do a print screen from the alarm window.

 

List circuits; do a print screen from the circuit window.

 

Stop. You have completed this procedure.


NTP-U115 Upgrade to Software R5.0.x

Purpose

This procedure upgrades your CTC software to Software R5.0.x.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U114 Back Up the Software Database

Required/As Needed

Required

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser



Step 1 Insert the Release 5.0.x software CD into the workstation CD-ROM (or otherwise acquire access to the software) to begin the upgrade process.


Note Inserting the software CD activates the CTC Setup Wizard. You can use the setup wizard to install components or click Cancel to continue with the upgrade.



Caution A traffic interruption of less than 50 ms on each circuit is possible during the activation task, with Ethernet traffic disruption possibly lasting up to several minutes on each circuit.


Caution Do not perform maintenance or provisioning activities during the activation task.

Step 2 Complete the "DLP-U180 Download Release 5.0.x Software" task for all nodes (or groups of 8 or less nodes) you are upgrading.

Step 3 Complete the "DLP-U181 Activate the New Load" task for all nodes you are upgrading.


Note Only activate one node at a time.


Step 4 (Optional) If you wish to ensure that a software revert to the previous software release will no longer be possible, complete the "DLP-U180 Download Release 5.0.x Software" task for all nodes, or groups of nodes you are upgrading a second time.


Caution If you download the Release 5.0.x software a second time following activation you will never be able to revert to the previous software version.

Step 5 Complete the "DLP-U52 Set the Date and Time" task (any nodes not using SNTP).

Step 6 If you need to return to the software and database you had before activating Software R5.0.x, proceed with the "U117 Revert to Previous Software Load and Database" procedure.

Stop. You have completed this procedure.


DLP-U180 Download Release 5.0.x Software

Purpose

This task downloads Software R5.0.x to the ONS 15310-CL nodes prior to activation.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U114 Back Up the Software Database

Required/As Needed

Required

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser or Maintenance



Note The CTX-CL card has two flash RAMs. An upgrade downloads the software to the backup RAM on the CTX-CL card. The download task does not affect traffic because the active software continues to run at the primary RAM location; therefore, you can download the software at any time.



Step 1 From the View menu, choose Go to Network View.

Step 2 Verify that the alarm filter is not on:

a. Click the Alarms tab.

b. Click the Filter tool at the lower-right side of the bottom toolbar. Alarm filtering is enabled if the tool is depressed (selected) and disabled if the tool is raised (not selected).

Step 3 On the Alarms tab, check all nodes for existing alarms. Resolve any outstanding alarms before proceeding.


Note During the software download process, the SWFTDWN alarm indicates that the software download is taking place. The alarm is normal and clears when the download is complete.


Step 4 Return to node view and click the Maintenance > Software tabs.

Step 5 Click Download. The Download Selection dialog box opens.

Step 6 Browse to locate the software files on the ONS 15310-CL software CD or on your hard drive, if you are working from a local copy.

Step 7 Open the "Cisco15310-CL" folder.

Step 8 Choose the file with the ".pkg" extension and click Open.

Step 9 In the list of compatible nodes, select the check boxes for all nodes you are downloading the software to.


Note Cisco advises that you limit concurrent software downloads on an SDCC to 8 nodes at once, using the central node to complete the download.



Note If you attempt more than eight concurrent software downloads at once, the downloads in excess of eight will be placed in a queue.


Step 10 Click OK. The Download Status column monitors the progress of the download.


Note The software download process can take up to 30 minutes per node, though typically under ten minutes.


Step 11 Return to your originating procedure (NTP).


DLP-U181 Activate the New Load

Purpose

This task activates Software R5.0.x in each node in the network.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U180 Download Release 5.0.x Software

Required/As Needed

Required

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser



Note Cisco recommends you run the optional Cache Loader pre-caching utility in Step 13 or the activation task. If you do not plan to run the pre-caching utility, Cisco recommends that the first node you activate be a LAN-connected node. This ensures that the new CTC JAR files download to your workstation as quickly as possible.



Step 1 Record the IP address of the node. The IP address is on the upper left corner of the CTC window.

Step 2 Verify that the alarm filter is not on:

a. Click the Alarms tab.

b. Click the Filter tool at the lower-right side of the bottom toolbar.

Alarm filtering is enabled if the tool is depressed (selected) and disabled if the tool is raised (not selected).

Step 3 On the Alarms tab, check all nodes for existing alarms. Resolve any outstanding alarms before proceeding.

Step 4 Click the Maintenance > Software tabs.

Step 5 Verify that the protect version is 5.0.x (the release you are upgrading to).

Step 6 Click Activate. The Activate dialog box appears with a warning message.

Step 7 Click Yes to proceed with the activation. The "Activation Successful" message appears when the software is successfully activated. Click OK in the message box.


Note When you click Yes, CTC will lose connection to the node and will display the network view.


Step 8 After activating the node, wait until the software upgrade reboot finishes at that node before continuing. The following occurs:

Each card in the node resets, beginning with the expansion card. The CTX-CL card will then reset and come back up. When the CTX-CL is finished, the Ethernet card comes back up, followed by reset of the Electrical and optical ports. The whole process can take up to 8 minutes, This process is service affecting, so Cisco recommends that you activate the new load during a maintenance window. Time-division multiplexing (TDM) traffic can endure a hit of up to 50 ms. Expect Ethernet traffic to remain down from the time the expansion card resets, until all cards have finished resetting and come back up (this will take 3 to 8 minutes).

After all the cards finish resetting and all alarms clear, you can safely proceed to the next step. (If you are upgrading remotely and cannot see the nodes, wait for 15 minutes for the process to complete, then check to ensure that all alarms have cleared before proceeding.


Caution The upgrade process is service affecting, so Cisco recommends that you activate the new load during a maintenance window. Time-division multiplexing (TDM) traffic can endure a hit of up to 50 ms. Ethernet traffic may remain down from the time the 15310-CL-CTX cards switch to the time all Ethernet cards have finished resetting.

Step 9 In CTC, choose File > Exit.

Step 10 In your browser window, click "Delete CTC Cache." A confirmation dialog box is displayed.

Step 11 Click Yes to confirm.


Note You must ensure that CTC is closed before clicking the "Delete CTC Cache" button. CTC behavior will be unreliable if the button is clicked while the software is still running.



Note It might also be necessary to delete cached files from your browser's directory, or from the "temp" directory on your MS Windows workstation. If you have trouble reconnecting to CTC, complete the "DLP-U121 Delete Cached JAR Files" task.


Step 12 Close your browser and then reopen it.

Step 13 (Optional) Run the Cache Loader pre-caching utility, which can improve your speed logging back into CTC after an upgrade. Perform the following steps to run the Cache Loader.

a. Load the Release 5.0.x CD into your CD-ROM drive. If the directory of the CD does not open automatically, open it.

b. Double-click the setup.exe file to run the Installation Wizard. The CTC installation wizard dialog box opens.

c. Click Next. The setup options dialog box opens.

d. Choose Custom, and click Next. The custom options dialog box opens.

e. Select Cisco Transport Controller, and CTC JAR files (deselect any other preselected options), then click Next. A confirmation box opens.

f. Click Next again. The CTC Cache Loader pre-caches the JAR files to your workstation, displaying a progress status box.

g. When the utility finishes, click OK, and then in the wizard, click Finish.

Step 14 Reconnect to CTC using the IP address from Step 1. The new CTC applet for Software R5.0.x uploads. During this logon, type the user name CISCO15. A password is not required.


Note Steps 9 through 14 are only necessary after upgrading the first node in a network because cached files only need to be removed from your workstation once. For the remaining nodes, you will still be disconnected and removed to the network view during the node reboot, but after the reboot is complete, CTC will restore connectivity to the node.


Step 15 Return to your originating procedure (NTP).


DLP-U121 Delete Cached JAR Files

Purpose

This task manually deletes cached JAR files from your browser and hard drive. When you upgrade or revert to a different CTC software load, you must reload CTC to your browser. Before you can reload CTC, you must ensure that previously cached files are cleared from your browser and hard drive.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U181 Activate the New Load

Required/As Needed

As needed.

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Maintenance or higher



Step 1 Delete cache files from your browser directory.

In Netscape:

a. Choose Edit > Preferences > Advanced > Cache.

b. Click Clear Memory Cache.

c. Click OK.

d. Click Clear Disk Cache.

e. Click OK twice.

In Microsoft Internet Explorer:

a. Choose Tools > Internet Options > General.

b. Choose Delete Files.

c. Select the Delete all offline content check box.

d. Click OK twice.

Step 2 Close your browser.


Note You will not be able to delete cached JAR files from your hard drive until you have closed your browser. If you have other applications open that use JAR files, you must also close them.


Step 3 Delete cached files from your workstation (Windows systems only).

a. In your Windows start menu, choose Settings > Control Panel > System > Advanced.

b. Click Environment Variables. This will show you a list of user variables and a list of system variables.

c. In the list of user variables, look for the TEMP variable. The value associated with this variable is the path to your temporary directory where JAR files are stored.

d. Open the TEMP directory located in the path you just looked up.

e. Select View > Details.

f. Select and delete all files with "jar" in the Name or Type field.

Step 4 Reopen your browser. You should now be able to connect to CTC.

Step 5 Return to your originating procedure (NTP).


DLP-U52 Set the Date and Time

Purpose

If you are not using SNTP, the upgrade procedure can cause the Date/Time setting to change. Perform this task to reset the date and time at each node.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

None

Required/As Needed

As needed

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser



Note If you are using SNTP, you do not need this task.



Step 1 In CTC node view, click the Provisioning > General tabs.

Step 2 Set the correct date and time, then click Apply.

Step 3 Repeat Steps 1 and 2 for each remaining node.

Step 4 Return to your originating procedure (NTP).


NTP-116 Install Public-Key Security Certificate

Purpose

This procedure installs the ITU Recommendation X.509 public-key security certificate. The public-key certificate is required to run Software R4.1 or later.

Tools/Equipment

None

Prerequisite Procedures

This procedure is performed when logging into CTC. You cannot perform it at any other time.

Required/As Needed

This procedure is required to run ONS 15310-CL software.

Onsite/Remote

Onsite or remote

Security Level

Provisioning or higher



Step 1 Log into CTC.

Step 2 If the Java Plug-in Security Warning dialog box appears, choose one of the following options:

Grant This Session—Installs the public-key certificate to your PC only for the current session. After the session is ended, the certificate is deleted. This dialog box will appear the next time you log into the ONS 15310-CL.

Deny—Denies permission to install the certificate. If you choose this option, you cannot log into the ONS 15310-CL.

Grant always—Installs the public-key certificate and does not delete it after the session is over. Cisco recommends this option.

View Certificate—Allows you to view the public-key security certificate.

After you complete the security certificate dialog boxes, the web browser displays information about your Java and system environments. If this is the first login, a CTC downloading message appears while CTC files are downloaded to your computer. The first time you connect to an ONS ONS 15310-CL, this process can take several minutes. After the download, the CTC Login dialog box appears.

Step 3 If you need to return to the software and database you had before activating Software R5.0.x, proceed with the "U117 Revert to Previous Software Load and Database" procedure.

Stop. You have completed this procedure.

NTP-U117 Revert to Previous Software Load and Database

Purpose

This procedure restores the software and database provisioning you had before you activated Software R5.0.x.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U113 Prepare for Upgrade to Release 5.0.x
U114 Back Up the Software Database
U115 Upgrade to Software R5.0.x

Required/As Needed

As needed

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser



Note The tasks to revert to a previous load are not a part of the upgrade. They are provided here as a convenience to those wishing to perform a revert after an upgrade. If you have performed all necessary procedures up to this point, you have finished the software upgrade.



Note Before you upgraded to Software R5.0.x, you should have backed up the existing database at all nodes in the network (this is part of the "U114 Back Up the Software Database" procedure). Cisco recommends that you record or export all critical information to your hard drive. If you need to revert to the backup database, use the following tasks, in order.



Step 1 Log into the node. For detailed instructions, refer to the Cisco ONS 15310-CL Procedure Guide. If you are already logged in, continue with Step 2.

Step 2 Complete the "DLP-U183 Revert to Protect Load" task.

Step 3 If the software revert to your previous release failed, complete the "DLP-U184 Manually Restore the Database" task.

Stop. You have completed this procedure.


DLP-U183 Revert to Protect Load

Purpose

This task reverts to the software you were running prior to the last activation and to restore your database to the provisioning you had prior to the activation.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U113 Prepare for Upgrade to Release 5.0.x
U114 Back Up the Software Database
U115 Upgrade to Software R5.0.x

Required/As Needed

Required for revert

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser



Note To perform a supported (non-service-affecting) revert from Software R5.0.x, the release you want to revert to must have been working at the time you activated to Software R5.0.x on that node. Also, a supported revert automatically restores the node configuration at the time of the previous activation. Thus, any configuration changes made after activation will be lost when you revert the software. The exception to this is when you have downloaded Release 5.0.x a second time, to ensure that no actual revert to a previous load can take place. In this latter case, the revert will occur, but will not be traffic affecting and will not change you database.



Step 1 From the node view, click the Maintenance > Software tabs.

Step 2 Verify that the protect software displays the release you upgraded from.

Step 3 Click Revert. Revert activates the protect software and restores the database from the previous load. A dialog box asks you to confirm the choice.

Step 4 Click Yes. This begins the revert. CTC drops the connection to the node and takes you to the network view, displaying a confirmation dialog box.

Step 5 Click OK and wait until the software revert finishes before continuing.


Note The system reboot might take up to 4 minutes to complete.


Step 6 Wait one minute before reverting another node.

Step 7 After reverting all of the nodes in the network, close and restart your Netscape or Internet Explorer browser and log back into the last node that was reverted. This uploads the appropriate CTC applet to your workstation.


Note It might also be necessary to delete cached files from your browser's directory or from the TEMP directory on your MS Windows workstation. If you have trouble reconnecting to CTC, see the "DLP-U121 Delete Cached JAR Files" task.


Step 8 Return to your originating procedure (NTP).


DLP-U184 Manually Restore the Database

Purpose

This task manually restores the database. If you were unable to perform a revert successfully and need to restore the database, perform this task.

Tools/Equipment

PC or UNIX workstation

Prerequisite Procedures

U183 Revert to Protect Load

Required/As Needed

As needed

Onsite/Remote

Onsite or remote (but in the presence of the workstation)

Security Level

Superuser



Caution Do not perform these steps unless the software revert failed.


Caution This process is service affecting and should be performed during a maintenance window.


Step 1 In the CTC node view, click the Maintenance > Database tabs.

Step 2 Click Restore. The Open dialog box appears.

Step 3 Select the previously saved file and choose Open.

The database will be restored and the 15310-CL-CTX card will reboot.

Step 4 When the 15310-CL-CTX card has rebooted, log back into CTC and verify that the database is restored.

Wait one minute before restoring the next node.

Step 5 You have now completed the manual database backup.

Step 6 Return to your originating procedure (NTP).


Related Documentation

Release-Specific Documents

Release Notes for Cisco ONS 15310-CL, Release 5.0.x

Release Notes for Cisco ONS 15454 SDH, Release 5.0.x

Release Notes for Cisco ONS 15454, Release 5.0.x

Release Notes for Cisco ONS 15600, Release 5.0.x

Release Notes for Cisco ONS 15327, Release 5.0.x

Platform-Specific Documents

Cisco ONS 15310-CL Procedure Guide, Release 5.0

Cisco ONS 15310-CL Reference Manual, Release 5.0

Cisco ONS 15310-CL Troubleshooting Guide, Release 5.0

Cisco ONS 15310-CL Ethernet Card Software Feature and Configuration Guide, Release 5.0

Cisco ONS SONET TL1 Command Guide

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Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Nonemergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html