Cisco Subscriber Edge Services Manager Troubleshooting Guide 3.3
Index
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Index

Table Of Contents

A - C - D - F - H - I - J - L - M - N - O - P - R - S - T - U - V - W -

Index

A

access-reject response

including attribute 18 values 4-3

accountWebProxy

enabling in captive portal 4-20

Add Services

configuring 4-32

advertisingCaptivateDelay 4-14

advertisingCaptivateDuration 4-14

advertisingCaptivateOn attribute 3-22

advertisingCaptivateURL 4-14

advertising captivation delay

modifying 4-14

advertising captivation duration

modifying 4-14

advertising captivation URL

modifying 4-14

application.log 2-4

C

captive portal

configuring for prepaid user redirection 4-16

enabling accountWebProxy 4-20

setting sesmSessionEnabled 4-20

troubleshooting 3-22

captiveportal.xml 3-22

captive portal whiteLists

editing 4-22

client lists

editing 4-32

enabling 4-32

using 4-32

ConfigAgent 1-2

configuration files

MBean 1-1, 4-1

path names in web.xml 3-16

configurations

verifying 2-1

confirmation

configuring for connecting to services 4-5

configuring for disconnecting from services 4-5

configuring for subscriber logout 4-5

connections

verifying 2-1

CPSUBSCRIBER query parameter 3-24

D

database, profiles 1-1

debugging 2-3

default service redirect URL

modifying 4-15

deployment conditions

verifying 2-1

DNSProxy

configuring 4-27

DNSproxy

SSG configuration 4-27

Domain Based Proxy Authentication

configuring 4-33

F

FAQs

captive portal 4-11

Java 4-36

logging4-1to 4-2

performance 4-37

RADIUS 4-28

RDP 4-28

SESM AAA server 4-3

SESM web portals 4-4

web proxy 4-18

files

captiveportal.xml 3-22

installation image names 1-1

installation logs 2-1

MBean configuration 1-1, 4-1

H

HTML Adaptor server 1-2

HTTP

errors 2-3

I

initialCaptivateDelay 4-13

initialCaptivateOn attribute 3-22

initialCaptivateURL 4-13

initial captivation delay

modifying 4-13

initial captivation duration

modifying 4-13

initial captivation URL

modifying 4-13

installation

image 1-1

logging during 2-1

installing

SESM images 1-1

intialCaptivateDuration 4-13

IP host key

enabling 4-8

J

J2EE containers 1-1, 4-1

Java Management Extensions

See JMX

Java process

adding more RAM 4-37

Java version

determining the version 4-36

FAQ 4-36

modifying 4-36

Java Virtual Machine (See JVM)

JDK

preinstalled 3-15

JDK_HOME variable 4-36

jetty.log 2-4

Jetty server

HTTP request log 2-3

log files 2-3

threads

increasing the number 4-37

troubleshooting 2-3

JMX

description 1-2

server 1-2

JRE

preinstalled 3-15

JSPs

recompiling after changing 3-20

JVM

location 4-37

L

license Information 39

logging 2-3

disabling in Jetty server 4-2

disabling in SESM application 4-1

enabling in Jetty server 4-2

enabling in SESM application 4-1

logging FAQs4-1to 4-2

logs

application.log 2-4

file names 2-4

jetty.log 2-4

request.log 2-4

logs, installation 2-1

M

MBeans

changing 1-1, 4-1

MBean server 1-2

messageRedirectSubscriberParam attribute 3-24

missing files 3-2

N

non-proxy users

configuring whitelists in captive portal 4-22

no-Proxy message

configuring in captive portal 4-25

O

OS patches

Solaris 2-2

P

password length

configuring 4-6

passwords

maximum length 4-6

path names, of configuration files 3-16

performance

FAQ 4-37

permissions

required for installation 3-2

portals

troubleshooting 2-5

Port-Bundle Host-Key (PBHK) 4-8

port redirection 4-11

prepaid user redirection

billing server requirements 4-17

configuring captive portal 4-16

prepaid user redirections

configuring Jetty server 4-16

problems

reporting

configuration files 41

deployment description 40

log files 41

profiles 1-1

proxy authentication

configuring RDP 4-33

proxying

causes for low performance 4-26

R

RADIUS

FAQ 4-28

modifying secrets 4-9

modifying server IP address 4-9

restricting source ports 4-10

RADIUS Attribute 18

configuring AAA server 4-3

RADIUS Data Proxy (See RDP)

RADIUS installation

configuring RDP in proxy mode 4-31

RADIUS mode

configuring RDP as proxy 4-34

using RDP 4-31

RADIUS source ports

restricting 4-10

RDP

client lists and 4-32

FAQ 4-28

troubleshooting 2-5, 2-20

using in RADIUS mode 4-31

RDP, proxy mode 4-28

configuring

during SPE installation 4-28

for RADIUS installation 4-30, 4-31

editing rdp.xml 4-30

rdp.xml

configure Add Services 4-32

editing to configure RDP 4-30

RDP Accounting Listener 4-34

RDP caching 4-35

RDP hostname 4-33

RDP IP address

SESM installation 4-33

RDP port

listening to accounting request 4-35

recompiling JSPs 3-20

redirection

disabling 4-11

enabling 4-11

port 4-11

TCP 4-11

request.log 2-4

S

service

routes 3-23

service profile 1-1

serviceRedirectOn attribute 3-22

serviceRedirectSubscriberParam attribute 3-24

services

displaying auto-connect services 4-6

Service Selection Gateway (See SSG) SSG

connectivity with SESM web portal 2-2

SESM components

verifying connection access 2-2

SESM hosts

configuring 4-20

SESM problems

reporting to Cisco 39

sesmSessionEnabled

setting in captive portal 4-20

SESM web portal

connectivity with SSG 2-2

single sign-on

disabling 4-4

enabling 4-4

Solaris patches

verifying 2-2

SPE installation

configuring proxy authentication

RDP 4-33

configuring RDP in proxy mode 4-28

SSG

allowing DNS proxy 4-27

configuring 4-18

debug commands 4-19

debugging 4-18

redirection failure (proxy users) 4-27

startup scripts

failure 2-3

java command options 2-3

subscriber data source

flat file (Merit format) 1-1

RADIUS server 1-1

SPE, LDAP directory 1-1

subscriber profile 1-1

T

TCP redirection 4-11

troubleshooting

captive portal 3-22

captive portal redirection (flow chart) 2-17

captive portal redirection (task description)2-18to 2-19

determining problems 2-5

diagnostic procedures 2-5

initial procedures 2-5

problem identification (flow chart) 2-6

problem identification (task description) 2-7

RDP 2-5, 2-20

RDP configuration 2-20

RDP general problems (flow chart) 2-21

RDP general problems (task description) 2-22

RDP proxy mode problems (flow chart) 2-24

RDP proxy mode problems (task description)2-25to 2-26

service activation 2-13

service activation (task description)2-14to 2-15

SESM portal applications 2-5

web based authentication 2-8

web based authentication (task description)2-9to 2-12

U

Unauthenticated User Redirection URL

modifying 4-12

unconnected service redirection

service routes 3-23

user credentials

maximum length 4-6

username length

configuring 4-6

usernames

maximum length 4-6

userRedirectOn attribute 3-22

V

version information 39

W

web.xml 3-16

web portal service list

refreshing 4-6

web proxy

connectivity issues 4-26

PBHK issues 4-26

problems caused by 3-8

security issues 4-26

SSG issues 4-26

webProxy blacklists

enabling 4-23

whitelists

configuring in captive portal for non-proxy users 4-22

editing in captive portal 4-22