User Guide for Cisco Prime Unified Operations Manager
Generating Audio and Video IP Phone Reports
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Generating Audio and Video IP Phone Reports

Table Of Contents

Generating Audio and Video IP Phone Reports

Using Audio IP Phones Reports

Generating IP Phone Inventory Reports

Searching for IP Phones

Generating the Inventory Analysis Report

Understanding the Inventory Analysis Report

Generating the Audio Phones/Lines Report

Understanding the Audio Phones/Lines Report

Generating the SRST IP Phones Report

Generating the SIP Phones Report

Generating the IP Communicators Report

Generating the All CTI Applications Report

Generating the All ATA Devices Report

Generating the Cisco 1040 Sensors Report

Understanding the Associated Phone and Phone Detail Reports

Understanding Audio IP Phone Inventory Reports

Phones Report Tool Buttons

Filtering IP Phones Reports

Selecting Columns to Display and to Hide on a Phone Inventory Report

Opening an IP Phone Web Interface

Obtaining Usernames from LDAP for IP Phone Reports

Launching Tests for Selected IP Phones

Troubleshooting Tips for Audio IP Phones Reports and Video IP Phones Reports

Using Audio IP Phone Activity Reports

Understanding the Time Period Covered by Audio IP Phone Activity Reports

Tracking Phone Status when a Cisco Unified Communications Manager Is Down

Using the Audio IP Phone Move Report

Using the Audio IP Phone Audit Report

Using the Removed IP Phones Report

Using the Extension Number Changes Report

Using the Suspect Phone Report

Using the Duplicate MAC/IP Address Report

Exporting IP Phone Status Reports

Understanding IP Phone Movement Tracking

Understanding Phone Polling

Using Video IP Phones Reports

Generating Video IP Phone Inventory Reports

Searching for Video IP Phones

Generating the Video IP Phone Inventory Analysis Report

Understanding the Video IP Phone Inventory Analysis Report

Generating the Video Phones/Lines Report

Generating the TelePresence Report

Generating the SRST Video Phones Report

Generating the SIP Video Phones Report

Understanding Video IP Phone Reports

Filtering a Video Phones Report

Using Video IP Phone Activity Reports

Using the Video Phone Move Report

Using the Video Phone Audit Report

Using the Removed Video Phones Report

Using the Video Phone Extension Number Changes Report

Exporting Video Phone Activity Reports

Viewing Other Reports


Generating Audio and Video IP Phone Reports


An audio (or what we refer to in the user interface as IP) and video phone have a physical relationship with a switch and a logical relationship with a Cisco Unified Communications Manager (Unified CM). Phone reports provide a combined view of both of these relationships, making it easy for you to track and resolve audio IP phone and video phone problems.

Cisco Prime UOM collects phone inventory data as scheduled (see Working with IP Phone Discovery) and collects additional data every 5 minutes to determine whether phone status has changed. IP Phones reports provide detailed phone inventory and status information.

This section includes the following topics:

Using Audio IP Phones Reports

Understanding IP Phone Movement Tracking

Understanding Phone Polling

Using Video IP Phones Reports

Viewing Other Reports

Using Audio IP Phones Reports

This section contains:

Generating IP Phone Inventory Reports

Understanding Audio IP Phone Inventory Reports

Using Audio IP Phone Activity Reports


Note Audio IP Phone reports do not include data for video phones. See Using Video IP Phones Reports for these details.


Audio IP phones reports provide inventory and activity reports:

Audio IP Inventory Reports

Provide detailed audio IP phone data, reflecting the current status of IP phones in your network. These reports enable you to:

Search—Use Search to view information for a few IP phones or a single IP phone; search enables you to find phones using all or part of an extension number, IP address, or MAC address. See Searching for IP Phones.

Inventory Analysis—Use the Inventory Analysis report to display IP phones that meet criteria that you specify; for example, IP phones that are registered to a particular Cisco Unified Communications Manager or IP phones that are not connected to particular switches. See Generating the Inventory Analysis Report and Understanding Audio IP Phone Inventory Reports.

Audio Phones/Lines—Use the Audio Phones/Lines report to view and manage the list of audio phones in the network. See Generating the Audio Phones/Lines Report.

SRST IP Phones—Use the SRST IP phones report to view data for IP phones that are configured for Survivable Remote Site Telephony (SRST) only. See Generating the SRST IP Phones Report and Understanding Audio IP Phone Inventory Reports.

IP phones that are configured for SRST are also included in the All IP Phones/Lines report and can be included in the Inventory Analysis report.

SIP Phones—Use the SIP Phones report to view data for all SIP phones that Cisco Prime UOM is monitoring. See Generating the SIP Phones Report and Understanding Audio IP Phone Inventory Reports.

IP Communicators—Use the IP Communicators report to view data for IP Communicators. See Generating the IP Communicators Report and Understanding Audio IP Phone Inventory Reports.

IP Communicators are also included in the All IP Phones/Lines, and can be included in the Inventory Analysis report.

All CTI Applications—Use the All CTI Applications report to view data for CTI applications. See Generating the All CTI Applications Report.

All ATA Devices—Use the All ATA Devices report to view data for ATA devices. See Generating the All ATA Devices Report.

Cisco 1040 Sensors—Use the Cisco 1040 Sensors report to view data for Cisco 1040 Sensors. See Generating the Cisco 1040 Sensors Report.

When a web interface is accessible for an IP phone, you can open it from most IP phone reports by clicking the hyperlink for one of the following:

Extension number

MAC address

IP address

For more information, see Opening an IP Phone Web Interface.

Audio IP Activity Reports

Provide data for audio IP phones that have undergone a status change during the previous 1 to 30 days:

IP Phone Move—Use the IP Phone Move report to view data for phones that have been moved from one switch to a different switch or to a different switch port in the same switch or that have registered to a different Cisco Unified Communications Manager. See Using the Audio IP Phone Move Report.

IP Phone Audit—Use the IP Phone Audit report to obtain a summary of audit changes (Registered, unregistered, add, remove) that have happened in the network. See Using the Audio IP Phone Audit Report.

Removed IP Phones—Use the Removed IP Phones report to obtain a summary of phone that are removed from the network. See Using the Removed IP Phones Report.

Extension Number Change—Use the Extension Number Change report to obtain a summary of phones whose extensions have been changed. See Using the Extension Number Changes Report.

Duplicate MAC/IP Address—Use the Duplicate MAC/IP Address report to obtain a summary of phones that has a duplicate MAC/IP Address. See Using the Duplicate MAC/IP Address Report.

Suspect Phone—Use the Suspect Phone report to view data for phones that are not registered to a Cisco Unified Communications Manager or that have attempted to register and failed. See Using the Suspect Phone Report.

Export— Use the Export feature to export all the above mentioned Phone Status's Change reports. See Exporting IP Phone Status Reports.

For more information, see the following topics:

Understanding the Time Period Covered by Audio IP Phone Activity Reports

Tracking Phone Status when a Cisco Unified Communications Manager Is Down

Generating IP Phone Inventory Reports

This topic includes the following:

Searching for IP Phones

Generating the Inventory Analysis Report

Generating the Audio Phones/Lines Report

Generating the SRST IP Phones Report

Generating the SIP Phones Report

Generating the IP Communicators Report

Generating the All CTI Applications Report

Generating the All ATA Devices Report

Generating the Cisco 1040 Sensors Report

Understanding the Associated Phone and Phone Detail Reports

Searching for IP Phones

Use Search to find one or only a few IP phones in your network. Search displays information for one phone at a time. You can navigate back and forth to view information for each phone when multiple phones are found. You can search for phones using all or part of an extension number, IP address, MAC address, and customer name.

When you want to find many phones—for example, all phones registered with a Cisco Unified Communications Manager or all phones connected to a switch—use the Inventory Analysis report; see Generating the Inventory Analysis Report.

For information on how phone counts are displayed in Cisco Prime UOM windows, see How Are Phone Counts Displayed in Fault Monitor, Diagnostics Views, and Reports?.

To search for an IP phone:


Step 1 Select Reports > Audio IP Phones > Inventory > Search.

The Find IP Phones page appears.

Step 2 In the Find IP Phones Where pane:

a. Select one of the following:

Extension number

IP address

MAC address

b. Select one of the following:

is exactly

begins with

contains

ends with

c. Enter a value.

Step 3 Click View.

The IP Phone Details dialog box appears, displaying the information described in Table 1-1.

Table 1-1 IP Phone Details 

Row
Description

Extension1

Extension number of the IP phone; for example, 4000. Click the hyperlink to open the web interface on the IP phone (see Opening an IP Phone Web Interface).

IP Address1

IP address of the IP phone; for example, 10.76.38.65. Click the hyperlink to see more details of the IP phone (see Using Audio IP Phones Reports).

MAC Address1

MAC address of the IP phone; for example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to open the web interface on the IP phone (see Using Audio IP Phones Reports). 2

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

CM Address

Address of the Cisco Unified Communications Manager (CCM) with which the IP phone is registered; for example, 10.76.38.70.

Switch Address

IP address of the switch to which the IP phone is connected; for example, 10.76.29.162.

Customer Name

For multiple customer view users, customer group name.

Switch Name

Switch to which the IP phone is connected.

Switch Port

Switch port to which the IP phone is connected; for example, Fa0/12.

Port Status

Status of the switch port to which the IP phone is connected: up or down.

Device Pool Name

Device pool to which the IP phone belongs.

Partition Name

Partition to which the IP phone belongs.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified Communications Manager documentation for the details about each status reason code. Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

IP Phone Status

Cisco Unified Communications Manager registration status of the IP phone:

Yes—The IP phone is registered with a Cisco Unified Communications Manager.

No—The IP phone is not registered with a Cisco Unified Communications Manager.

IP Phone Type

Cisco IP phone model number; for example, 7902, 7905, 7910, 7912, 7920, 7935, 7940, 7960, or 7970.

Protocol

Protocol the phone uses to communicate with Cisco Unified Communications Manager.

Only SCCP and SIP phones are discovered. H.323 and MGCP protocols are not currently supported.

VLAN Name

Name of the VLAN in the switch (a user-defined name); for example, voice.

VLAN ID

ID of the VLAN in the switch to which the IP phone is connected; for example, 100.

SRST Router

IP address of the router that the phone is using for SRST.

SRST Mode

Can be one of the following:

Yes—The phone is in SRST mode

No—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

-(dash)—The phone is not an SRST phone

Serial No.2

IP phone serial number

This information is obtained by phone polling. See Understanding Phone Polling.

Application ID2

Identifier of the firmware running on the phone

This information is obtained by phone polling. See Understanding Phone Polling.

Load ID2

Identifier of the factory-installed load running on the phone.

This information is obtained by phone polling. See Understanding Phone Polling.

In multiple end-customer deployments, this information is obtained from Cisco Unified CM and is available only for select models.

Primary CUCM

IP Address of the primary Unified CM for the phone.

Switch Private Address

(Optional) Must be selected. The values for this field display will be available when this switch is NATTed, if unavailable the field will appear as N/A. The private address of the switch managed in Cisco Prime UOM.

1 IP Phone information for those phones in a NAT-environment may not available to Cisco Prime UOM and is therefore not displayed or launchable from this field. This is because a NAT-environment phone remains behind the NAT gateway causing Cisco Prime UOM to be unable to reach the phone details directly.

2 This data is not collected for Unified CM IP phones in a NAT environment.


To display the information in print-friendly format in a new browser window, click Print; print the information, using the browser print function.

If search results include more than one phone, view them by clicking Next or Prev.


Generating the Inventory Analysis Report

Use Inventory Analysis to search for IP phones in your network and display them in a report.

Before You Begin

Inventory Analysis searches for phones using:

An implicit "or" within each field—If you enter more than one value in a field, Inventory Analysis searches for phones that match any value that you entered.

An implicit "and" for all fields—If you enter values in more than one field, Inventory Analysis searches for phones that match at least one value from each field.

For example, if you enter two phone models, such as 7910 and 7935, in the IP Phone Model field, the Inventory Analysis report that results includes all phones of these models.

If, in addition, you enter a VLAN ID and a switch, Inventory Analysis searches for phones that meet all these criteria. The report includes only phones of the models specified that are connected to the switch and in the VLAN that you selected.

To generate the Inventory Analysis report:


Step 1 Select Reports > Audio IP Phones > Inventory > Inventory Analysis.

The Find IP Phones page appears.

Step 2 Enter values in one or more fields, described in Table 1-2.

Table 1-2 Inventory Analysis

GUI Element
Description/Action

Find IP Phones Where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

Customer Name

For multiple end-customer deployments only. Customer name entered when device was added to the database.

Device Pool

Enter the name of the Device Pool.

Partition Name

Enter the name of the partition.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

IP Phone Status radio buttons1

Select one:

Registered

Unregistered

All—Registered and Unregistered.

SRST Status radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

Protocol radio buttons

Select one:

SCCP—Phones using Skinny Client Control Protocol.

SIP—Phones using Session Initiation Protocol.

All—SCCP and SIP.

IP Phone Type field

Enter a comma-separated list of phone models. Edit the entries in the field directly or select from a list of phone types, as follows:

1. Click .

The Select IP Phone Types list appears.

2. Select the desired IP phone types from the list.

Use the Control key or the Shift key to select more than one IP phone type from the list.

3. Click OK.

CM/CM Cluster/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified Communications Manager, Cisco Unified Communications Manager cluster, and Cisco Unified Communications Manager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified Communications Managers, Cisco Unified Communications Manager clusters, and instances of Cisco Unified Communications Manager Express, or select them as follows:

1. Click .

The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more of the following:

Cisco Unified Communications Manager,

Cisco Unified Communications Manager Cluster

Cisco Unified Communications Manager Express.

3. Click OK.

The dialog box closes and the Find IP Phones screen displays your selections in the CCM/CCM Cluster/CME list box.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click .

The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK.

The dialog box closes and the Find IP Phones screen displays your selection in the Switch list box.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box - Enter a comma-separated list of routers, or select them as follows:

1. Click .

The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK.

The dialog box closes and the Find IP Phones screen displays your selection in the Router list box.

Status Reason Code

You can search for and filter phones based on this field. By default this field is empty.

Enter a comma-separated list of status reason codes. By default, all supported reason codes are included in this field. Edit the entries in the field directly or select from a list of status reason codes, as follows:

1. Click .

The Select Status Reason Codes list appears.

2. Select the desired reason codes from the list.

Use the Control key or the Shift key to select more than one reason code from the list.)

3. Click OK.

1 Registered phone count includes partially registered phones.


Step 3 Click View.

The Inventory Analysis Report appears in another window. See Table 1-1


You might not be able to see the list of Cisco Unified Communications Manager or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:

Check the status of PIFServer by using the command pdshow PIFServer from the command line.

If PIFServer is down, use the Common Services start function. To do this:


Step 1 Select Administration > Server Administration (Common Services) > Administration > Process Management.

The Process Management page appears, displaying process names in a table.

Step 2 Locate the PIFServer process in the table, select the check box for it, and click Start.

Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the web server is down.


Understanding the Inventory Analysis Report

For details on the Inventory Analysis Report, see Generating the Video Phones/Lines Report and Generating the Inventory Analysis Report.

Generating the Audio Phones/Lines Report

To generate the Audio Phones/Lines report:


Note This report does not include video phones. See Generating the Video Phones/Lines Report for these details.



Step 1 Select Reports > Audio IP Phones > Inventory > Audio Phones/Lines.

The Audio Phones/Lines window appears.

Step 2 Select Audio Phones from the list, and click View.

The Audio Phones/Lines report appears . A link to the Unknown Phones Report appears next to the title of the report.


Understanding the Audio Phones/Lines Report

By default, the All IP Phones/Lines reports display only these columns: Extension, User, IP Address, MAC Address, Model, Regd, CCM, Switch Address, and Port. If you are running a multiple end-customer deployment, Customer Name may also display if entered when the device was added to or edited in the database.

You can hide these columns and select other columns to be displayed. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Table 1-7 describes all columns of data that appear on the Audio Phones/Lines report.

Generating the SRST IP Phones Report

The SRST IP Phones report shows a list of phones that are configured for Survivable Remote Site Telephony (SRST).

To generate the SRST IP Phones report, select Reports > Audio IP Phones > Inventory > SRST IP Phones. The SRST IP Phones report appears in a new window, displaying information for the SRST configuration only. For more information, see Understanding Audio IP Phone Inventory Reports.

Generating the SIP Phones Report

The SIP Phones report shows a list of SIP phones.

To generate the IP Phones SIP Phones report, select Reports > Audio IP Phones > Inventory > SIP Phones. To generate the Video Phones SIP Phones report, select Reports > Video IP Phones > Inventory > SIP Phones.

The SIP Phones report appears in a new window, displaying information for SIP phones only. For more information, see Understanding Audio IP Phone Inventory Reports.

Generating the IP Communicators Report

IP Communicators are also included in the All IP Phones/Lines and the All CTI Applications reports and they can be included in the Inventory Analysis report.

To generate the IP communications reports, select Reports > Audio IP Phones > Inventory > IP Communicators.

The IP Communicators report appears in a new window, displaying information for IP Communicators only. For more information, see Understanding Audio IP Phone Inventory Reports.

Generating the All CTI Applications Report

The All CTI Applications report lists Computer Telephony Interface (CTI) device applications registered with the Cisco Unified Communications Manager that Cisco Prime UOM monitors. The following applications are registered to the Cisco Unified Communications Manager as CTI devices or CTI ports:

Cisco Personal Assistant

Cisco Customer Response Applications

Cisco IP Contact Center

Cisco Emergency Responder

To generate All CTI Applications report, select Reports > Audio IP Phones > Inventory > CTI Applications.

The All CTI Applications Report appears, displaying the information described in the Table 1-3.

Table 1-3 All CTI Applications Report

Column
Description

Device Name

 

IP Address

IP address of the CTI application (in case the application is a CTI port)

IP address of the Cisco Unified Communications Manager (in case the application is a CTI Route Point)

Extension

Extension of the CTI Application (CTI Port/CTI Route Point).

Application Information

The defined name of the CTI application, as reported by the Cisco Unified Communications Manager. If the application is not registered in CTI, this field displays Not supported.

Reg Status

Whether or not the CTI Application is registered with the Cisco Unified Communications Manager: Yes, No or Unknown.

CM Address

Cisco Unified Communications Manager address.

Cluster Name

Name of the cluster.

Device Type

Type of the device.

Last Reg Time

Time

Customer Name

For multiple end-customer deployments only. Customer name entered when device was added to the database. This field links to the Customer View. This is a Summary View of this customer.


Generating the All ATA Devices Report

The All ATA Devices report lists all Advanced Technology Attachment (ATA) devices registered with the Cisco Unified Communications Manager that Cisco Prime UOM monitors.

To generate the All ATA Devices report, select Reports > Audio IP Phones > Inventory > ATA Devices.

The All ATA Devices report appears in a new window, displaying information for all ATA devices only. For more information, see Generating IP Phone Inventory Reports.

Table 1-4 All ATA Devices Report

Columns and Buttons
Description/Action

Device Name

Name of the ATA device

Customer Name

Name associated with this customer group.

Device Type

ATA device type

CCM Name

Name of the Cisco Unified Communications Manager


Generating the Cisco 1040 Sensors Report

The Cisco 1040 Sensors report lists all Cisco 1040 Sensors connected to the switches that Cisco Prime UOM monitors.

To generate the Cisco1040 Sensors report, select Reports > Audio IP Phones > Inventory > Cisco 1040 Sensors.

The Cisco 1040 Sensors report appears in a new window, displaying information for Cisco 1040 Sensors only.For more information, see Generating IP Phone Inventory Reports.

Table 1-5 Cisco 1040 Sensors Report

Columns and Buttons
Description/Action

Device ID

Device ID of the 1040 Sensor.

IP Address

IP address of the 1040 Sensor.

Switch Name

Name of the switch to which the 1040 Sensor is connected.

Customer Name

Name associated with this customer group.

Switch Address

IP address of the switch to which 1040 Sensor is connected.

Switch Port

Switch port to which 1040 Sensor is connected.


Understanding the Associated Phone and Phone Detail Reports

You can launch these reports from the Service Level View, the Event Details page or the Detailed Device View. Depending on the device that you have selected, the report will list one of the following:

Phones that are connected to the switch.

Phones that are registered to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.

Phones that are part of a cluster.

The report contains the data listed in Table 1-6. For information on how phone counts are displayed in Device Management Summary window, see How Are Phone Counts Displayed in Fault Monitor, Diagnostics Views, and Reports?.

The report contains the data listed in Table 1-6.

Table 1-6 Associated Phones and Phone Details Reports 

Columns and Buttons
Description/Action

Number

Row number; starting from 1.

Check box

Select any phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.

Extension number of the IP phone; for example, 4000. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Cisco Prime UOM. See Configuring LDAP and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the IP phone. For example, 10.76.38.65. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

Customer Name

Name associated with this customer group.

MAC Address

MAC address of the IP phone. For example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Model

Model number of the IP phone. For example, 7902, 7905, 7910, 7912, 7920, 7935, 7940, 7960, or 7970.

Protocol

Protocol the phone uses to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.

Regd.

Registration status of the IP phone with respect to Cisco Unified CM or Cisco Unified CME:

Yes if the IP phone is registered

No if the IP phone is not registered

Partial if the phone is partially registered

CCM

One of the following:

CCM—Cisco Unified Communications Manager

CCE—Cisco Unified Communications Manager Express

CCM/CME Address

IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the IP phone is registered.

Switch Address

IP address of the switch to which the IP phone is connected.

Port

Switch port used by the IP phone; for example, Fa0/12.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the IP phone; for example, 100.

SRST Mode

One of the following:

Yes—The phone is in SRST mode

No—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

—(dash)—The phone is not an SRST phone

SRST Router

One of the following:

IP address of the router that the phone is using for SRST

—(dash)

Serial No.

IP phone serial number

This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone

This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone,

In multiple end-customer deployments, this information is obtained from Cisco Unified CM and is available only for select models.

This information is obtained by phone polling. See Understanding Phone Polling.

Launch button

Click and select a menu item to configure tests for the IP phones selected on this report.


Understanding Audio IP Phone Inventory Reports

Table 1-7 describes the data displayed in the following reports:

Inventory Analysis—Includes phones that match criteria that you specify.

Audio Phones/Lines—Includes all IP phones, including IP Communicators and IP phones that are configured for SRST.

You can filter the All IP Phones/Lines report to include only the phones that you want to see.

SRST IP Phones—Includes only phones that are configured for SRST.

SIP Phones—Includes only phones that use Session Initiation Protocol (SIP).

IP Communicators—Includes IP Communicators only.

ATA Devices—Includes ATA devices only.

Cisco 1040 Sensors—Includes Cisco 1040 sensors only.

Associated Phones and Phone Details—Includes only phones associated with a selected device; for example, phones connected to a switch, phones registered to Cisco Unified Communications Manager (or Cisco Unified Communications Manager Express), or phones that are part of a cluster.

By default, these reports display only these columns: Extension, Phone Description, IP Address, MAC Address, Model, Regd, CCM/CME Address, Switch Address, Port, Device Pool, Partition Name, and Status Reason Code. If you are running a multiple end-customer deployment, Customer Name may also display if entered when the device was added to or edited in the database.

You can hide these columns and select other columns to be displayed. For a list of all the columns available in reports, see individual topics for each report.

Table 1-7 describes all columns of data that appear on these reports. For information on how phone counts are displayed in Cisco Prime UOM windows, see How Are Phone Counts Displayed in Fault Monitor, Diagnostics Views, and Reports?.

Table 1-7 IP Phone Reports

Columns and Buttons
Description/Action

Number

Row number; starting from 1.

Check box

Select any phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.1

Extension number of the IP phone. For example, 4000. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Cisco Prime UOM. See Configuring LDAP and Obtaining Usernames from LDAP for IP Phone Reports.

Phone Description

SNMP MIB variable from the device.

IP Address1

IP address of the IP phone. For example, 10.76.38.65. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

Customer Name

Name associated with this customer group.

MAC Address1

MAC address of the IP phone. For example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the IP phone (see Opening an IP Phone Web Interface).

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Model

Model number of the IP phone; for example, 7902, 7905, 7910, 7912, 7920, 7935, 7940, 7960, or 7970.

Protocol

Protocol the phone uses to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.

Only SCCP and SIP phones are discovered. H.323 and MGCP protocols are not currently supported.

Regd.

Registration status of the IP phone with respect to Cisco Unified cm or Cisco Unified CME:

Yes if the IP phone is registered

No if the IP phone is not registered.

Partial if the phone is partially registered

CCM

One of the following:

CCM—Cisco Unified Communications Manager

CCE—Cisco Unified Communications Manager Express

CCM/CME Name

DNS name of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the IP phone is registered.

CCM/CME Address

IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the IP phone is registered.

Switch Name

Name of the switch to which the IP phone is connected.

Switch Address

IP address of the switch to which the IP phone is connected.

Port

Switch port used by the IP phone; for example, Fa0/12.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified Communications Manager documentation for the details about each status reason code. Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

Port Status

Status of the port used by the IP phone: up or down.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the IP phone; for example, 100.

SRST Mode

One of the following:

Yes—The phone is in SRST mode

No—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

—(dash)—The phone is not an SRST phone

SRST Router

One of the following:

IP address of the router that the phone is using for SRST

—(dash)

Serial No.2

IP phone serial number

This information is obtained by phone polling. See Understanding Phone Polling.

Application ID2

Identifier of the firmware running on the phone

This information is obtained by phone polling. See Understanding Phone Polling.

Load ID2

Identifier of the factory-installed load running on the phone.

In multiple end-customer deployments, this information is obtained from Cisco Unified CM and is available only for select models.

This information is obtained by phone polling. See Understanding Phone Polling.

Primary CUCM

IP Address of the primary Unified CM for the phone. The Primary CUCM will display the private IP Address if it is not managed in Cisco Prime UOM (in case of a NATTed environment).

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified CM documentation for the details about each status reason code. Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.

Launch button

Click and select a menu item to configure tests for the IP phones selected on this report. See Launching Tests for Selected IP Phones.

1 In Cisco Prime UOM, phone details are not available for phones in NATTED environments. In a NAT environment phone remain behind the NAT gateway. This does not allow Cisco Prime UOM to directly access the phone, therefore no data will appear in these fields.

2 This data is not collected for Unified CM IP phones in a NAT environment.


Phones Report Tool Buttons

The report tool buttons described in Table 1-8 might appear in the upper-right corner of IP Phones or Video Phone reports.

Table 1-8 Phone Report Tool Buttons

Opens a filter dialog box for refining the report. See Filtering IP Phones Reports.

Exports the current report to a PDF or CSV file to save on your local system.

Enables you to export data for all phones, selected phones, or a range of record numbers.

Opens a new window with the report formatted for printing from your browser.

Opens a column selector dialog box from which you can select those columns of a report to hide and those to display. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Opens context-sensitive help.


Filtering IP Phones Reports

From an IP Phones report, click the Filter button when present. A filter dialog box opens.

Filtering is performed using:

An implicit "or" within each field—If you enter more than one value in a field, phones that match any value are included in the report.

An implicit "and" for all fields—If you enter values in more than one field, phones that match at least one value from each field are included in the report after filtering.

For example, if you enter two phone models, such as 7910 and 7935, in the IP Phone Model field, the report that results includes all phones of these models. If, in addition, you enter a VLAN ID and a switch, the report is filtered to include only phones of the models specified that are connected to the switch and in the VLAN that you selected.

To filter audio phones and application reports:


Step 1 Enter values in one or more fields, described in the following table.

GUI Element
Description/Action

Find IP Phones where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

IP Phone Status radio buttons

Select one:

Registered1

Unregistered

All—Registered and unregistered phones.

SRST radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

IP Phone Type field

Enter a comma-separated list of phone models. By default, all supported phone models are included in this field, including IP Communicator. Edit the entries in the field directly or select from a list of phone models, as follows:

1. Click .

The Select IP Phone Types list appears.

2. Select the desired IP phone types from the list.

Use the Control key or the Shift key to select more than one IP phone type from the list.)

3. Click OK.

CCM/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified Communications Manager, Cisco Unified Communications Manager cluster, and Cisco Unified Communications Manager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified Communications Managers, Cisco Unified Communications Manager clusters, and instances of Cisco Unified Communications Manager Express, or select them as follows:

1. Click .

The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more instances of the following:

Cisco Unified Communications Manager

Cisco Unified Communications Manager cluster

Cisco Unified Communications Manager Express.

3. Click OK.

The dialog box closes and the Find IP Phones screen displays your selections in the CCM/CCM Cluster/CME list box.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click .

The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK.

The dialog box closes and the Find IP Phones screen displays your selection in the Switch list box.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click .

The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK.

The dialog box closes and the Find IP Phones screen displays your selection in the Router list box.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified CM documentation for the details about each status reason code.

You can search for and filter phones based on this field. By default this field is empty.

Enter a comma-separated list of status reason codes. By default, all supported reason codes are included in this field. Edit the entries in the field directly or select from a list of status reason codes, as follows:

1. Click .

The Select Status Reason Codes list appears.

2. Select the desired reason codes from the list.

Use the Control key or the Shift key to select more than one reason code from the list.)

3. Click OK.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.

1 Registered phone count includes partially registered phones.


Step 2 Click OK.

The filter dialog box closes and the IP phone report refreshes. For more information, see Understanding Audio IP Phone Inventory Reports.


You might not be able to see the list of Cisco Unified Communications Manager or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:

Check the status of PIFServer by using the command pdshow PIFServer from the command line.

If PIFServer is down, use the Common Services start function. To do this:


Step 1 Select Administration > Server Administration (Common Services) > Administration > Process Management.

The Process Management page appears, displaying process names in a table.

Step 2 Locate the PIFserver process in the table, select the check box for it, and click Start.

Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the web server is down.


Selecting Columns to Display and to Hide on a Phone Inventory Report

By default, phone reports display these columns of data:

Extension

Phone Description

IP Address

MAC Address

Model

Regd

CM/CME Address

Switch Address

Port

Device Pool

Partition Name

Status Reason Code

Customer Name

For definitions, see Understanding Audio IP Phone Inventory Reports.

To hide any of the default columns and select other columns of data to be displayed:


Step 1 In the upper-right corner of a phone report, click the Column Filter button.

A column selector dialog box appears.

To hide a column, place it on the Hidden Columns list:

a. Select the column by name from the Displayed Columns list.

b. Click the < Remove << button.

The column name appears on the Hidden Columns list.

To select adjacent columns, hold down the Shift key. To select columns that are not adjacent, hold down the Ctrl key.

To display a column, place it on the Displayed Columns list:

a. Select the column by name from the Hidden Columns list.

b. Click the < Add << button.

The column name appears on the Displayed Columns list.

Step 2 Click Update.

The report window refreshes, displaying only columns from the Displayed Columns list.



Note Your selections do not affect other users and will remain in effect for this report until you log out of Cisco Prime UOM or until you change your selections.


Opening an IP Phone Web Interface

You can open an IP phone web interface from an IP Phones report or a Video Phones report by clicking one of these highlighted links when available:

Extension number

IP address

MAC address

Another window opens with information directly from the phone, including network configuration details, device, port, and Ethernet information for the specified IP phone.

Obtaining Usernames from LDAP for IP Phone Reports

Cisco Prime UOM can supply usernames on audio phone and video phone reports from a corporate LDAP server when the LDAP server is:

Configured with information for all users.

Not a secure LDAP server (does not use SSL authentication).

Added to Cisco Prime UOM with the correct credentials and appropriate telephone number. The telephone number can be a phone number or a phone MAC address, depending on the LDAP configuration.

Usernames are updated in Cisco Prime UOM when IP phone discovery runs. IP phone discovery obtains users in the corporate directory that have the telephoneNumber attribute, and correlates data for them with information in Cisco Unified Communications Manager.

For more information, see the following topics:

Launching Tests for Selected IP Phones

When the Launch button is present at the bottom right-hand corner of an IP Phones report or Video Phones report, you can select phones from the report, and configure tests on them using one of the available options:

SRST Test—Select one or more phones. See Configuring a Single SRST Test as Needed.

Phone Test—Select one or more phones. See Creating and Running a Phone Test on Demand.

Synthetic Test—Select one phone only. See Creating Synthetic Tests.

Phone Status Tests—Select one or more phones. See Adding a Phone Status Test—Using the Create Phone Status Test Page.

Troubleshooting Tips for Audio IP Phones Reports and Video IP Phones Reports

This section includes the following tips:

N/A or Not Available Appears in Audio IP Phones Reports and Video IP Phone Reports

Cisco Wireless IP Phone 7920 Not Displayed in Audio IP Phones Reports

Phones Missing from Audio IP Phones Reports

N/A or Not Available Appears in Audio IP Phones Reports and Video IP Phone Reports

If N/A or Not Available appears instead of data in a field, it means one of the following:

The switch or the Cisco Unified Communications Manager is not monitored by Cisco Prime UOM. To correct this condition, add the switch or Cisco Unified Communications Manager to Cisco Prime UOM.

Cisco Prime UOM cannot get the information from the switch or the Cisco Unified Communications Manager.

To correct this condition, check the status of the switch or Cisco Unified Communications Manager in the events display. If the switch or Cisco Unified Communications Manager is unreachable, ensure that the connectivity is restored.

For IP phones reports, if the phone is a Cisco Wireless IP Phone 7920, only logical information from Cisco Unified Communications Manager is displayed. Switch information is not available.

Cisco Wireless IP Phone 7920 Not Displayed in Audio IP Phones Reports

For the Cisco Wireless IP Phone 7920 to be monitored in Cisco Prime UOM, its Aironet access point must also be monitored by Cisco Prime UOM. Only logical information from the Cisco Unified Communications Manager is displayed for this phone; switch information for the 7920 appears as N/A or Not Available.

Phones Missing from Audio IP Phones Reports

If a report does not contain information about an audio IP phone, the phone might be one of the following:

A synthetic phone—IP phones configured for synthetic tests (synthetic phones) do not appear in IP Phones reports.

An IP Communicator—Generate the IP Communicator Report. See Generating the IP Communicators Report.

A CTI application—These phones appear on the All CTI Applications report. See Generating the All CTI Applications Report.

ATA Devices—Generate an ATA Devices report. See Generating the All ATA Devices Report

Cisco 1040 Sensors—Generate a Cisco 1040 Sensors. See Generating the Cisco 1040 Sensors Report

Using Audio IP Phone Activity Reports

Audio IP Phone Activity reports supply information for audio IP phones that have undergone a status change during the previous 1 to 30 days.

The Audio IP Phone Audit report provides a summary of all of these changes (see Using the Audio IP Phone Audit Report). Additional Audio IP Phone reports focus on particular types of changes, as shown in the following table.

Table 1-9 Audio IP Phone Activity Reports

Phone Status Change
Details in this Report...

Connection—Connected to a different switch, switch port, or Cisco Unified Communications Manager.

Using the Audio IP Phone Move Report

Audio IP Phone Audit

Using the Audio IP Phone Audit Report

Duplicate IP address or MAC address

Using the Duplicate MAC/IP Address Report

Extension number change

Using the Extension Number Changes Report

Registration with Cisco Unified Communications Manager:

Registered to a different Cisco Unified Communications Manager

Not registered

Attempted to register and failed


Using the Audio IP Phone Move Report

Using the Suspect Phone Report

Removed audio IP phones

Using the Removed IP Phones Report

Suspect audio IP phones

Using the Suspect Phone Report

Exporting audio IP phone status

Exporting IP Phone Status Reports


Understanding the Time Period Covered by Audio IP Phone Activity Reports

When you generate an Audio IP Phone or Video IP Phone Activity report, your results can be affected by the time zones in which each of following resides:

Your client system—Cisco Prime UOM calculates the time period (previous 24 hours through previous 7 to 30 days, depending on the report) for Phone Activity reports based on the date and time on your client system.

Cisco Prime UOM system—Cisco Prime UOM records some audits, such as extension number changes, based on the time that the change is detected on the Cisco Prime UOM system.

Cisco Unified Communications Manager—Cisco Prime UOM records some audits, such as phone moves, based on the time on Cisco Unified Communications Manager that changes were detected.

If any of these systems is not in the same time zone as your system, you must take the time zone difference into account when you generate and view Phone Activity reports.


Tip If the audit date and time on the Cisco Prime UOM system is inconsistent with those shown in the Audio IP Phone or Video IP Phone Audit report, make sure that all Cisco Unified CMs in the network are set to synchronize.


Tracking Phone Status when a Cisco Unified Communications Manager Is Down

If a Cisco Unified Communications Manager that is configured with a backup goes down, audio and video IP phones fail over to the backup Cisco Unified Communications Manager.

Cisco Prime UOM stores audit records for the phones that register with the backup and these status changes are included in IP Phone and Video Phone Audit reports.

Cisco Prime UOM does not store audit records in the following cases:

An entire Cisco Unified Communications Manager cluster goes down.

A Cisco Unified Communications Manager for which a backup is not configured goes down.

Therefore, status changes for the phones registered to Cisco Unified Communications Managers in these situations are not included in Audio IP Phone Status and Video IP Phone Activity reports.


Using the Audio IP Phone Move Report

The IP Phone Move report displays IP phones that have moved, including details about the phone before and after the move. The IP Phone Move report shows the time at which the IP phone move was detected, and not the time at which the move occurred.

Information for the IP Phone Move report is gathered every 5 minutes by IP Phone Movement Tracking (see Understanding IP Phone Movement Tracking). IP Phone Movement Tracking checks all the switches and Cisco Unified Communications Managers, identifies the list of changes, and generates the data on IP phone moves.


Note You obtain fresh data for the IP Phone Move report about once every 5 minutes. Close the report and regenerate it to refresh the data.


To use the IP Phone Move report:


Step 1 Select Reports > Audio IP Phones> Activity > IP Phone Move.

The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The IP Phone Move report appears, displaying the information described in the following table.

Column
Description

Extension

Extension number of the IP phone. The Extension column has two subcolumns—Old and New:

Old—Extension number of the IP phone before it was moved.

New—Extension number of the IP phone after it was moved.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

CCM Address

Cisco Unified Communications Manager address. The CCM Address column has two subcolumns:

Old—CCM address of the IP phone before it was moved.

New—CCM address of the IP phone after it was moved.

Switch Address

IP address of the switch to which the IP phone is connected. The Switch Address column has two subcolumns:

Old—Switch address used by the IP phone before it was moved.

New—Switch address used by the IP phone after it was moved.

Switch Port

Switch port used by the IP phone. The Switch Port column has two subcolumns:

Old—Switch port used by the IP phone before it was moved.

New—Switch port used by the IP phone after it was moved.

Time Stamp

Reflects the date and time that Cisco Prime UOM detected the IP phone move.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.




Tip Phones that have moved and do not run Cisco Discovery Protocol (CDP) do not appear in this report. For example, 30VIP and 12SP+ do not run CDP; you will not see move entries for them.


Using the Audio IP Phone Audit Report

The IP Phone Audit report shows the changes that have occurred in the managed IP phone network. For example, this report shows you the IP phones that have been added to or deleted from your network, or IP phone Outage status. Phone status changes occur, for instance, when a phone becomes unregistered with the Cisco Unified Communications Manager.

You can see what has changed within the last 30 days. Audits are maintained in the database for a period of 30 days, after which they are purged.

Information for the IP Phone Audit report is gathered by IP Phone Movement Tracking (see Understanding IP Phone Movement Tracking). IP Phone Movement Tracking runs every 5 minutes, so you can run the IP Phone Audit report and obtain fresh data about once every 5 minutes. This interval is not configurable.

To use the IP Phone Audit report:


Step 1 Select Reports > Audio IP Phones > Activity > IP Phone Audit.

The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The IP Phone Audit report appears, displaying the information described in Table 1-10.

Table 1-10 Audio IP Phone Audit

Column
Description

Extension

Extension number of the IP phone.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

CCM/CME Address

Cisco Unified Communications Manager or Cisco Unified Communications Manager Express address.

Switch Address

IP address of the switch to which the IP phone is connected.

Switch Port

Switch port used by the IP phone.

Time

Time of audit on the Cisco Unified Communications Manager.

Audit date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences, if any exist, between Cisco Unified Communications Manager and Cisco Prime UOM systems.

Audit Type

One of the following:

Add—Phone added to the network.

Remove—Phone removed from the network.

Unregistered—From Cisco Unified Communications Manager.

Registered—With Cisco Unified Communications Manager.

Audit Reason Code

Reason code for IP phone status changes. See the Cisco Unified Call Manager guide for the details about each status reason code. Phone status changes caused by Energywise Power Save Plus mode are not part of the IP Phone Audit Report.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.




Note The IP Phone Audit report is not supported for Cisco Wireless IP Phone 7920.


Using the Removed IP Phones Report

The Removed IP Phones report lists phones that have been removed during the previous 1 to 30 days. Cisco Prime UOM gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.

To use the Removed IP Phone report:


Step 1 Select Reports > Audio IP Phones > Activity > Removed IP Phones.

The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The Removed IP Phones report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the IP phone.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

CM/CME Address

Cisco Unified Communications Manager or Cisco Unified Communications Manager Express address.

Switch Address

IP address of the switch to which the IP phone was previously connected.

Switch Port

Switch port to which the IP phone was previously connected.

Time

Time that the phone was removed from Cisco Unified Communications Manager.

Removal date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences, if any exist, between Cisco Unified Communications Manager and Cisco Prime UOM systems.

Indication

Indicates the Cisco Unified Communications Manager registration status of the IP phone: removed.




Note The Removed IP Phone report is not supported for Cisco Wireless IP Phone 7920.


Using the Extension Number Changes Report

The Extension Number Changes report lists phones that have changed extension numbers during the previous 1 to 30 days. Cisco Prime UOM gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.

To use the Extension Number Changes report:


Step 1 Select Reports > Audio IP Phones > Activity > Extension Changes.

The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The Extension Number Changes report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the IP phone.

IP Address

IP address of the IP phone.

MAC Address

MAC address of the IP phone.

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

CCM Address

Cisco Unified Communications Manager address.

Switch Address

IP address of the switch to which the IP phone was previously connected.

Switch Port

Switch port to which the IP phone was previously connected.

Time

Time that Cisco Prime UOM determined that the extension number changed.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.




Note The Extension Number Changes report is not supported for Cisco Wireless IP Phone 7920.


Using the Suspect Phone Report

The Suspect Phone report displays the attributes of all IP phones in your network that:

Have not registered with a Cisco Unified Communications Manager.

Have made an unsuccessful attempt to register with a Cisco Unified Communications Manager.

To use the Suspect Phones report:


Step 1 Select Reports > IP Phones > Activity > Suspect Phones.

The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

If there are any suspect IP phones, the Suspect Phone report appears in a new window, displaying the information described in the following table.

Column
Description

Extension

Extension number of the suspect IP phone.

IP Address

IP address of the suspect IP phone.

MAC Address

MAC address of the suspect IP phone.

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Switch Address

IP address of the switch to which the suspect IP phone is connected.

Switch Port

Switch port used by the suspect IP phone.

Indication

Indicates the Cisco Unified Communications Manager registration status of the IP phone.



Some IP phones appear marked as Suspect when they are not. To correct this, make sure that the Cisco Unified Communications Manager is managed by Cisco Prime UOM. You can check the status of the Cisco Unified Communications Manager on the Device Details report; see Viewing Device Details.

If the Cisco Unified Communications Manager is not managed by Cisco Prime UOM, add it to Cisco Prime UOM.

If the Cisco Unified Communications Manager is managed by Cisco Prime UOM but is not reachable, the cause may be loss of connectivity with Cisco Prime UOM. Make sure that connectivity with Cisco Prime UOM is restored.


Note The Suspect Phone report is not supported for Cisco Wireless IP Phone 7920.


Using the Duplicate MAC/IP Address Report

The Duplicate MAC/IP Address report lists the attributes of all IP phones in your network that have:

Duplicate MAC addresses; that is, a phone that has the same MAC address as another phone but a different IP address.

Duplicate IP addresses; that is, a phone that has the same IP address as another phone but a different MAC address.

Cisco Prime UOM does not show a multihomed host as a phone with a duplicate MAC address.

For the Duplicate MAC/IP Address report to display the correct information, the switch to which the phone is connected must be monitored by Cisco Prime UOM. If the switch is not monitored by Cisco Prime UOM, the report will not display any information.

To use the Duplicate MAC/IP Address report:


Step 1 Select Reports > IP Phones > Activity > Duplicate MAC/IP.

The IP Phone Status reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The Duplicate MAC/IP Address IP Phone report appears, displaying the information described in Table 1-12.

Table 1-11 Duplicate MAC/IP Address IP Phone Report 

Column
Description

Extension

Extension number of the duplicate IP phone.

IP Address

Either of the following:

If the problem is a shared MAC address, the IP address of the duplicate IP phone

If the problem is a shared IP address, the IP address in question

MAC Address

Either of the following:

If the problem is a shared IP address, the MAC address of the duplicate IP phone

If the problem is a shared MAC address, the MAC address in question

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Switch Address

IP address of the switch to which the duplicate IP phone is connected.

Switch Port

Switch port used by the duplicate IP phone.

Indication

Indicates the Cisco Unified Communications Manager registration status of the IP phone: duplicate IP.



Exporting IP Phone Status Reports

Use this procedure to enable Cisco Prime UOM to generate IP Phone Activity reports once every 24 hours and store them on the Cisco Prime UOM system in comma-separated values (CSV) and PDF formats. The creation date and time are used to name the report files. The filename format is
typeofreport_date_time.filetype.


Note Cisco Prime UOM does not automatically purge these report files. You must remove them manually.


To export IP Phones status reports:


Step 1 Select Reports > Audio IP Phones > Activity > Export.

The automatically Export 24-Hour IP Phone Activity reports page appears, displaying the information described in Table 1-12.

Table 1-12 Export Activity

GUI Element
Description/Action

Reports pane

For each IP Phone Status report that you want to generate and save nightly, select at least one of the following:

CSV check box—Save the report in CSV format.

PDF check box—Save the report in PDF format.

Generate pane

Save at—A default location for storing the reports on the Cisco Prime UOM server is displayed; you can enter another location on the server.

E-mail to—(Optional) Enter a complete e-mail address.


Step 2 Click Apply.


Understanding IP Phone Movement Tracking

Cisco Prime UOM gathers information from switches and Cisco Unified Communications Managers every 5 minutes to identify these types of IP phone moves:

Intercluster—A phone that was previously registered with one Cisco Unified Communications Manager cluster is now registered with a different cluster.

Physical—A phone that was physically connected to one switch port is now physically connected to a different switch port.

Cisco Prime UOM gathers this information only for phones that run Cisco Discovery Protocol (CDP) or Link Layer Discovery Protocol (LLDP), such as Cisco Unified IP Phone.


Note In cases where switches are not monitored in Cisco Prime UOM, then physical phone moves are tracked through phone polling. See Understanding Phone Polling.


For supported models, see the Supported and Interoperable Devices and Software Table for Cisco Unified Cisco Prime UOM. Cisco Prime UOM stores this information for a period of 30 days, after which it is purged from the database. (For information about the daily purging schedule, see Setting System-Wide Parameters Using System Preferences.)

Each time IP Phone Movement Tracking runs, fresh information becomes available for the following reports:

IP Phone Audit

IP Phone Move

Removed IP Phones

Video Phone Audit

Video Phone Move

Removed Video Phones

Understanding Phone Polling

Cisco Prime UOM collects the following phone report information directly from IP phones:

Serial Number, Application ID, and Load ID

Switch IP Address, Switch Name, Switch Port, and VLAN ID


Note IP phone polling does not work in following cases:


NoteIP phones that are behind the NAT environment.

IP phones that support only secure HTTP (HTTPS) connections (for example, the Cisco 7936 model).

IP phones that do not support a HTTP/XML interface (for example, third-party phones).

If any of these scenarios are present, the above parameters will not be collected from IP phones.


Cisco Prime UOM initiates direct IP phone polling daily at 3 p.m. You may schedule different polling times, especially if Energywise Power Saver Plus Mode is configured to run during the same default polling time (for example, 3 p.m.). To change the scheduled polling time, see Viewing and Scheduling Phone XML Discovery Status.

If there is a change in the switch port or IP address for a phone between two phone polling cycles, then it is tracked as a phone move. For details about phone moves, see Understanding IP Phone Movement Tracking.

In multiple end-customer deployments, Load ID information is obtained from Cisco Unified CM and is available only for select models.

Using Video IP Phones Reports


Note If you do not have the required software license, you will not be able to use Video Phones reports.


Video Phones reports provide two types of reports: inventory and activity:

Video Inventory Reports

Provide detailed video phone data, reflecting the current status of video phones in your network. These reports enable you to:

Search—Use Search to view information for a few video phones or a single video phone; search enables you to find phones using all or part of an extension number, IP address, MAC address, or customer name. See Searching for Video IP Phones.

Inventory Analysis—Use the Inventory Analysis report to display video phones that meet criteria that you specify.

For example, video phones that are registered to a particular Cisco Unified Communications Manager or video phones that are not connected to particular switches. See Generating the Video IP Phone Inventory Analysis Report and 3.

Video Phones/Lines—Use the Video Phones/Lines report to view data for all video phones that Cisco Prime UOM is monitoring. See Understanding the Video Phones/Lines Report and Understanding Video IP Phone Reports.

TelePresence Phones—Use the TelePresence report to view data for all TelePresence video phone devices and the Cisco Unified IP Phone 7970 associated with the corresponding TelePresence. See Generating the TelePresence Report.

SRST Video Phones—Use the SRST Video Phones report to view data for video phones that are configured for Survivable Remote Site Telephony (SRST) only. See Generating the SRST Video Phones Report.

Video phones that are configured for SRST are also included in the All Video Phones/Lines report and can be included in the Inventory Analysis report.

SIP Video Phones—Use the SIP Video Phones report to view data for all SIP video phones that Cisco Prime UOM is monitoring. See Generating the SRST Video Phones Report.

When a web interface is accessible for a video phone, you can open it from most video phone reports by clicking the hyperlink for one of the following:

Extension number

MAC address

Video phone IP address

For more information, see Opening an IP Phone Web Interface.

Video Activity Reports

Provide data for video phones that have undergone a status change during the previous 1 to 30 days:

Video Phone Move—Use the Video Phone Move report to view data for phones that have been connected to a different switch or switch port or that have registered to a different Cisco Unified Communications Manager. See Using the Video Phone Move Report.

Video Phone Audit—Use the Video Phone Audit report to obtain a summary of changes, including data for phones that have moved, been removed, undergone an extension number change, appeared in inventory with a duplicate MAC or IP address, or become suspect. See Using the Audio IP Phone Audit Report.

Removed Video Phones—Use the Removed Video Phones report to obtain a summary of video phones that have been removed. See Using the Removed Video Phones Report.

Extension Number Change—See Using the Video Phone Extension Number Changes Report.

For more information, see:

Using Video IP Phone Activity Reports

Understanding the Time Period Covered by Audio IP Phone Activity Reports

Tracking Phone Status when a Cisco Unified Communications Manager Is Down

Generating Video IP Phone Inventory Reports

This topic includes the following:

Searching for Video IP Phones

Generating the Video IP Phone Inventory Analysis Report

Understanding the Video Phones/Lines Report

Generating the Video Phones/Lines Report

Generating the TelePresence Report

Generating the SRST Video Phones Report

Generating the SIP Video Phones Report

Searching for Video IP Phones

Use Search to find one or only a few video IP phones in your network. Search displays information for one phone at a time; you can navigate back and forth to view information for each phone when multiple phones are found. You can search for phones using all or part of an extension number, IP address, MAC address, or customer name.

When you want to find many phones—for example, all video phones registered with a Cisco Unified Communications Manager or all video phones connected to a switch—use the Inventory Analysis report; see Generating the Inventory Analysis Report. The Inventory Analysis report also searches for phones that belong to a specific device pool.

To find multiple phones:


Step 1 Select Reports > Video IP Phones > Inventory > Search.

The Find Video Phones Where pane appears.

Step 2 Select one of the following:

Extension number

IP address

MAC address

Step 3 Select one of the following:

is exactly

begins with

contains

ends with

Step 4 Enter a value.

Step 5 Click View.

The Video Phone Details dialog box appears, displaying the information described in Table 1-13.


Table 1-13 Video Phone Details 

Row
Description

Extension

Extension number of the video phone. For example, 4000. Click the hyperlink to open the web interface on the video phone (see Opening an IP Phone Web Interface).

IP Address

IP address of the video phone. For example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone. For example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to open the web interface on the video phone (see Opening an IP Phone Web Interface).

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

CCM Address

Address of the Cisco Unified Communications Manager (CCM) with which the video phone is registered; for example, 10.76.38.70.

Switch Address

IP address of the switch to which the video phone is connected; for example, 10.76.29.162.

Switch Name

Switch to which the video phone is connected.

Switch Port

Switch port to which the video phone is connected; for example, Fa0/12.

Port Status

Status of the switch port to which the video phone is connected: up or down.

Video Phone Status

Cisco Unified Communications Manager registration status of the video phone:

Yes—The video phone is registered with a Cisco Unified Communications Manager.

No—The video phone is not registered with a Cisco Unified Communications Manager.

Video Phone Model

Cisco video phone model number.

Protocol

Protocol the phone uses to communicate with Cisco Unified Communications Manager.

Only SCCP and SIP phones are discovered. H.323 and MGCP protocols are not currently supported.

VLAN Name

Name of the VLAN in the switch (a user-defined name); for example, voice.

VLAN ID

ID of the VLAN in the switch to which the video phone is connected; for example, 100.

SRST Router

IP address of the router that the phone is using for SRST.

SRST Mode

Can be one of the following:

Yes—The phone is in SRST mode

No—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

-(dash)—The phone is not an SRST phone

Device Pool Name

Device pool to which the IP phone belongs.

Partition Name

Name of the partition to which the IP phone is associated.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified CM documentation for the details about each status reason code. Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.


To display the information in print-friendly format in a new browser window, click Print; print the information, using the browser print function.

If search results include more than one phone, view them by clicking Next or Prev.


For more information, see the following topic:

Troubleshooting Tips for Audio IP Phones Reports and Video IP Phones Reports

Generating the Video IP Phone Inventory Analysis Report

Use Inventory Analysis to search for video IP phones in your network and display them in a report.

Before You Begin

Inventory Analysis searches for phones using:

An implicit "or" within each field—If you enter more than one value in a field, Inventory Analysis searches for phones that match any value that you entered.

An implicit "and" for all fields—If you enter values in more than one field, Inventory Analysis searches for phones that match at least one value from each field.

For example, if you enter two video phone models in the Video Phone Model field, the Inventory Analysis report that results includes all phones of these models.

If, in addition, you enter a VLAN ID and a switch, Inventory Analysis searches for phones that meet all these criteria; the report that results includes only phones of the models specified that are connected to the switch and in the VLAN that you selected.

To generate the Video IP Phone Inventory Analysis report:


Step 1 Select Reports > Video IP Phones > Inventory > Inventory Analysis.

The Find Video Phones page appears.

Step 2 Enter values in one or more fields, described in Table 1-14.

Table 1-14 Video IP Phone Inventory Analysis Report

GUI Element
Description/Action

Find Video Phones Where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Then select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

Video Phone Status radio buttons1

Select one:

Registered

Unregistered

All—Registered and unregistered phones.

SRST radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

Protocol radio buttons

Select one:

SCCP—Phones using Skinny Client Control Protocol.

SIP—Phones using Session Initiation Protocol.

All—SCCP and SIP.

Video Phone Type field

Enter a comma-separated list of phone models. By default, all supported phone models are included in this field. Edit the entries in the field directly or select from a list of phone models, as follows:

1. Click .

The Select Video Phone Models list appears.

2. Select the desired video phone models from the list.

Use the Control key or the Shift key to select more than one video phone model from the list.)

3. Click OK.

CCM/CCM Cluster/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified Communications Manager, Cisco Unified Communications Manager cluster, and Cisco Unified Communications Manager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified Communications Managers, Cisco Unified Communications Manager clusters, and instances of Cisco Unified Communications Manager Express, or select them as follows:

1. Click .

The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more of the following:

Cisco Unified Communications Manager

Cisco Unified Communications Manager Cluster

Cisco Unified Communications Manager Express.

3. Click OK.

The dialog box closes and the Find Video Phones screen displays your selections in the CCM/CCM Cluster/CME list box.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click .

The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK.

The dialog box closes and the Find Video Phones screen displays your selection in the Switch list box.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box—Enter a comma-separated list of routers, or select them as follows:

1. Click .

The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK.

The dialog box closes and the Find Video Phones screen displays your selection in the Router list box.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Status Reason Code

Phones can be searched and filtered based on this field. By default this field is empty.

Enter a comma-separated list of status reason codes. By default, all supported reason codes are included in this field. Edit the entries in the field directly or select from a list of status reason codes, as follows:

1. Click .

The Select Status Reason Codes list appears.

2. Select the desired reason codes from the list.

Use the Control key or the Shift key to select more than one reason code from the list.)

3. Click OK

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.

1 Registered phone count includes partially registered phones.


Step 3 Click View.

The Inventory Analysis Report appears in another window. See Understanding Video IP Phone Reports.


You might not be able to see the list of Cisco Unified Communications Managers or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:


Step 1 Check the status of PIFServer by using the command pdshow PIFServer from the command line.

Step 2 If PIFServer is down, use the Common Services start function. To do this:

a. Select Administration > Server Administration (Common Services) > Administration > Process Management.

The Process Management page appears, displaying process names in a table.

b. Locate the PIFserver process in the table, select the check box for it, and click Start.

Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the web server is down.


Understanding the Video IP Phone Inventory Analysis Report

The Inventory Analysis report lists video IP phones that match the criteria that you entered. By default, these reports display only these columns: Extension, User, IP address, MAC address, Model, Regd, CCM, Switch address, and Port. If you are running a multiple end-customer deployment, Customer Name may also display if entered when the device was added to or edited in the database.

You can hide these columns and select other columns to be displayed. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Table 1-15 describes all columns of data that appear on the report.

Table 1-15 Video IP Phone Inventory Analysis Report Contents 

Columns and Buttons
Description/Action

Number

Row number; starting from 1.

Check box

Select phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.

Extension number of the video phone. For example, 4000. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Cisco Prime UOM. See Configuring LDAP and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the video phone. For example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone. For example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Model

Model number of the video phone.

Protocol

Protocol the phone uses to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.

Only SCCP and SIP phones are discovered. H.323 and MGCP protocols are not currently supported.

Regd.

Registration status of the Video Phone with respect to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express. Displays Yes if the video phone is registered or No if the video phone is not registered.

CCM

One of the following:

CCM—Cisco Unified Communications Manager

CCE—Cisco Unified Communications Manager Express

CCM/CME Name

DNS name of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered.

CCM/CME Address

IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered.

Switch Name

Name of the switch to which the video phone is connected.

Switch Address

IP address of the switch to which the video phone is connected.

Port

Switch port used by the video phone; for example, Fa0/12.

Port Status

Status of the port used by the video phone: up or down.

Partition Name

Partition to which the IP phone belongs.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified Communications Manager documentation for the details about each status reason code.

Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the video phone; for example, 100.

SRST Mode

One of the following:

Yes—The phone is in SRST mode

No—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

—(dash)—The phone is not an SRST phone

SRST Router

One of the following:

IP address of the router that the phone is using for SRST

—(dash)

Serial No.

IP phone serial number

This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone

This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone

In multiple end-customer deployments, this information is obtained from Cisco Unified CM and is available only for select models.

This information is obtained by phone polling. See Understanding Phone Polling.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.

Launch button

Click and select a menu item to configure tests for the video phones selected on this report. SeeLaunching Tests for Selected IP Phones


Generating the Video Phones/Lines Report

To generate the Video Phone/Lines report:


Step 1 Select Reports > Video IP Phones > Inventory > Video Phones/Lines.

The Video Phones/Lines window appears.

Step 2 Select Video Phones from the list, and click View.

The Video Phones/Lines report appears, displaying the information described in Understanding Video IP Phone Reports. A link to the Unknown Phones Report appears next to the title of the report.


Understanding the Video Phones/Lines Report

The Video Phones/Lines report lists video phones that match the criteria that you entered. By default, these reports display only these columns: Extension, User, IP Address, MAC Address, Model, Regd, CCM, Switch Address, Port, and Status Reason Code. If you are running a multiple end-customer deployment, Customer Name may also display if entered when the device was added to or edited in the database.

A link to the Unknown Phones Report appears next to the title of the report.

. See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Table 1-16 describes all columns of data that appear on the report.

Table 1-16 Video Phones/Lines Report

Columns and Buttons
Description/Action

Number

Row number; starting from 1.

Check box

Select phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.

Extension number of the video phone. For example, 4000. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Cisco Prime UOM. See Configuring LDAP and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the video phone. For example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone. For example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Model

Model number of the video phone. For example, 7902, 7905, 7910, 7912, 7920, 7935, 7940, 7960, or 7970.

Protocol

Protocol the phone uses to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.

Only SCCP and SIP phones are discovered. H.323 and MGCP protocols are not currently supported.

Regd.

Registration status of the video phone with respect to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express. Displays Yes if the video phone is registered or No if the video phone is not registered.

CCM

One of the following:

CCM—Cisco Unified Communications Manager

CCE—Cisco Unified Communications Manager Express

CCM/CME Name

DNS name of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered.

CCM/CME Address

IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered.

Switch Name

Name of the switch to which the video phone is connected.

Switch Address

IP address of the switch to which the video phone is connected.

Port

Switch port used by the video phone; for example, Fa0/12.

Port Status

Status of the port used by the video phone: up or down.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the video phone; for example, 100.

SRST Mode

One of the following:

Yes—The phone is in SRST mode

No—The phone is not in SRST mode

?—The phone is suspected to be in SRST mode

—(dash)—The phone is not an SRST phone

SRST Router

One of the following:

IP address of the router that the phone is using for SRST

—(dash)

Serial No.

IP phone serial number

This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone

This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone.

In multiple end-customer deployments, this information is obtained from Cisco Unified CM and is available only for select models.

This information is obtained by phone polling. See Understanding Phone Polling.

Launch button

Click and select a menu item to configure tests for the video phones selected on this report.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Partition to which the IP phone belongs.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified Communications Manager documentation for the details about each status reason code.

Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.


Generating the TelePresence Report

The TelePresence report shows a list of the TelePresence video phone devices and the Cisco Unified IP Phone 7970 associated with the corresponding TelePresence system.

To generate the TelePresence report, select Reports > Video IP Phones > Inventory > TelePresence Phones.

The TelePresence report appears in a new window, displaying information for TelePresence video phone devices and the associated Cisco Unified IP Phone 7970.For more information, see Understanding Video IP Phone Reports.

Table 1-17 TelePresence Report 

Columns and Buttons
Description/Action

Number

Row number; starting from 1.

Check box

Select phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Extn.

Extension number of the video phone. For example, 4000. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Cisco Prime UOM. See Configuring LDAP and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the video phone. For example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone. For example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Model

Model number of the video phone.

Regd.

Registration status of the video phone with respect to Unified CM or Unified CME:

Yes if the IP phone is registered

No if the IP phone is not registered

Partial if the phone is partially registered

CCM/CME Address

IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered.

Switch Address

IP address of the switch to which the video phone is connected.

Port

Switch port used by the video phone. For example, Fa0/12.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Partition to which the IP phone belongs.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified Communications Manager documentation for the details about each status reason code.

Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.


Generating the SRST Video Phones Report

The SRST Video Phones report shows a list of phones that are configured for Survivable Remote Site Telephony (SRST).

To generate the SRST Video Phones report, select Reports > Video IP Phones > Inventory > SRST Phones. The SRST Video Phones report appears in a new window, displaying information for the SRST configuration only. For more information, see Understanding Video IP Phone Reports.

Generating the SIP Video Phones Report

The SIP Video Phones report shows a list of SIP video phones. To generate the SIP Video Phones report, select Reports > Video IP Phones > Inventory  > SIP Phones.

The SIP Phones report appears in a new window, displaying information for SIP video phones only. For more information, see Understanding Video IP Phone Reports.


Understanding Video IP Phone Reports

Table 1-18 describes the data displayed in the following reports:

Inventory Analysis—Includes phones that match criteria that you specify.

All Video Phones/Lines—Includes all video phones, including video phones that are configured for SRST.

You can filter the All Video Phones/Lines report to include only the phones that you want to see.

SRST Video Phones—Includes only phones that are configured for SRST.

SIP Video Phones—Includes only SIP video phones.

By default, these reports display only these columns: Extension, User, IP Address, MAC Address, Model, Regd, CCM, Switch Address, Port, and Status Reason Code. If you are running a multiple end-customer deployment, Customer Name may also display if entered when the device was added to or edited in the database.

You can hide these columns and select other columns to be displayed.

See Selecting Columns to Display and to Hide on a Phone Inventory Report.

Table 1-18 describes all columns of data that appear on the reports.

Table 1-18 Video Phone Reports 

Columns and Buttons
Description/Action

Number

Row number; starting from 1.

Check box

Select phones that you would like to:

Print—Include selected phones in a new window in print-friendly format. (See Phones Report Tool Buttons.)

Export to a file—Include selected phones in a PDF or CSV file. (See Phones Report Tool Buttons.)

Launch a test on—Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report. (See Launching Tests for Selected IP Phones.)

Extn.

Extension number of the video phone. For example, 4000. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

User

Username obtained using LDAP if you have configured an LDAP server in Cisco Prime UOM. See Configuring LDAP and Obtaining Usernames from LDAP for IP Phone Reports.

IP Address

IP address of the video phone. For example, 10.76.38.65. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

MAC Address

MAC address of the video phone. For example, 003094c40454, or 00-30-94-c4-04-54. Click the hyperlink to see more details of the video phone (see Opening an IP Phone Web Interface).

In all phone reports, soft phones (such as IP Communicator and Personal Communicator), display the device name under the MacAddress field. This is because of soft phone tracking by device name (which is unique) instead of MacAddress (which fluctuates).

Model

Model number of the video phone.

Protocol

Protocol the phone uses to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.

Only SCCP and SIP phones are discovered. H.323 and MGCP protocols are not currently supported.

Regd.

Registration status of the video phone with respect to Unified CM or Unified CME:

Yes if the IP phone is registered

No if the IP phone is not registered

Partial if the phone is partially registered

CCM

One of the following:

CCM—Cisco Unified Communications Manager.

CCE—Cisco Unified Communications Manager Express.

CCM/CME Name

DNS name of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered.

CCM/CME Address

IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered.

Switch Name

Name of the switch to which the video phone is connected.

Switch Address

IP address of the switch to which the video phone is connected.

Port

Switch port used by the video phone; for example, Fa0/12.

Port Status

Status of the port used by the video phone: up or down.

VLAN Name

Name of the VLAN (user-defined name); for example, voice.

VLAN ID

ID of the VLAN for the video phone; for example, 100.

SRST Mode

One of the following:

Yes—The phone is in SRST mode.

No—The phone is not in SRST mode.

?—The phone is suspected to be in SRST mode.

—(dash)—The phone is not an SRST phone.

SRST Router

One of the following:

IP address of the router that the phone is using for SRST.

—(dash).

Serial No.

IP phone serial number.

This information is obtained by phone polling. See Understanding Phone Polling.

Application ID

Identifier of the firmware running on the phone.

This information is obtained by phone polling. See Understanding Phone Polling.

Load ID

Identifier of the factory-installed load running on the phone.

In multiple end-customer deployments, this information is obtained from Cisco Unified CM and is available only for select models.

This information is obtained by phone polling. See Understanding Phone Polling.

Launch button

Click and select a menu item to configure tests for the video phones selected on this report.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Partition to which the IP phone belongs.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified Communications Manager documentation for the details about each status reason code.

Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.


Filtering a Video Phones Report

From a Video Phones report, click the Filter button when present. A filter dialog box opens.

Filtering is performed using:

An implicit "or" within each field—If you enter more than one value in a field, phones that match any value are included in the report.

An implicit "and" for all fields—If you enter values in more than one field, phones that match at least one value from each field are included in the report after filtering.

For example, if you enter two phone models, such as 7910 and 7935, in the Video Phone Model field, the report that results includes all phones of these models.

If, in addition, you enter a VLAN ID and a switch, the report is filtered to include only phones of the models specified that are connected to the switch and in the VLAN that you selected.

To filter a Video Phone report:


Step 1 Enter values in one or more fields, described in Table 1-19.

Table 1-19 Filtering Video Phones Reports

GUI Element
Description/Action

Find Video Phones where list boxes and field

From left to right:

Select one of the following:

Extension number

IP Address

MAC Address

Then select one of the following:

is exactly

begins with

contains

ends with

Enter a value.

VLAN Name field

Enter the name of the VLAN.

VLAN ID field

Enter the VLAN ID.

Video Phone Status radio buttons1

Select one:

Registered

Unregistered

All—Registered and unregistered phones.

SRST radio buttons

Select one:

SRST—Configured to fail over to an SRST router in case of a WAN link failure.

Non-SRST—Not configured for SRST.

All—SRST and non-SRST.

IP Phone Types field

Enter a comma-separated list of phone types. Edit the entries in the field directly or select from a list of phone models, as follows:

1. Click .

The Select IP Phone Types list appears.

2. Select the desired video phone types from the list.

Use the Control key or the Shift key to select more than one video phone type from the list.)

3. Click OK.

CCM/CME pane

Exclude check box—Deselected by default. Select to exclude phones that belong to any Cisco Unified Communications Manager, Cisco Unified Communications Manager cluster, and Cisco Unified Communications Manager Express in the list box.

List box—Enter a comma-separated list of Cisco Unified Communications Managers, Cisco Unified Communications Manager clusters, and instances of Cisco Unified Communications Manager Express, or select them as follows:

1. Click .

The Select CCM/CCM Cluster/CME dialog box appears.

2. In the CCM/CCM Cluster/CME Selector, expand groups and select one or more instances of the following:

Cisco Unified Communications Manager

Cisco Unified Communications Manager cluster

Cisco Unified Communications Manager Express.

3. Click OK.

Switch pane

Exclude check box—Deselected by default. Select to exclude phones that are connected to any switch in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click .

The Inventory Analysis Switch Selection dialog box appears.

2. In the Switch Selector, expand groups and select switches.

3. Click OK.

SRST Router pane

Exclude check box—Deselected by default. Select to exclude phones that use any SRST router in the list box.

List box—Enter a comma-separated list of switches, or select them as follows:

1. Click .

The Inventory Analysis Router Selection dialog box appears.

2. In the Router Selector, expand groups and select routers.

3. Click OK.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Status Reason Code

Phones can be searched and filtered based on this field. By default this field is empty.

Enter a comma-separated list of status reason codes. By default, all supported reason codes are included in this field. Edit the entries in the field directly or select from a list of status reason codes, as follows:

1. Click .

The Select Status Reason Codes list appears.

2. Select the desired reason codes from the list.

Use the Control key or the Shift key to select more than one reason code from the list.)

3. Click OK

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.

1 Registered phone count includes partially registered phones.


Step 2 Click OK.

The filter dialog box closes and the video phone report refreshes. For more information, see Understanding Audio IP Phone Inventory Reports.


You might not be able to see the list of Cisco Unified Communications Managers or switches in the popup window that appears when you click . This occurs when the PIFServer process is down. Do the following:


Step 1 Check the status of PIFServer by using the command pdshow PIFServer from the command line.

Step 2 If PIFServer is down, use the Common Services start function. To do this:

a. Select Administration > Server Administration (Common Services) > Administration > Process Management.

The Process Management page appears, displaying process names in a table.

b. Locate the PIFserver process in the table, select the check box for it, and click Start.

Alternatively, you can bring PIFServer up using the command pdexec PIFServer from the command line. Use this approach if, for example, the web server is down.


Using Video IP Phone Activity Reports

Video IP Phone Activity reports supply information for phones that have undergone a status change during the previous 1 to 30 days.

The Video IP Phone Audit report provides a summary of all of these changes (see Using the Video Phone Audit Report). Additional Video Phone Activity reports focus on particular types of changes, as shown in Table 1-20.

Table 1-20 Video IP Phone Activity Reports

Phone Status Change
Details in this Report...

Connection—Connected to a different switch or switch port

Using the Video Phone Move Report

Extension number change

Using the Video Phone Extension Number Changes Report

Removed

Using the Removed Video Phones Report


Using the Video Phone Move Report

The Video Phone Move report displays video phones that have moved, including details about the phone before and after the move. The Video Phone Move report shows the time at which the video phone move was detected, and not the time at which the move occurred.

Information for the Video Phone Move report is gathered every 5 minutes by Video Phone Movement Tracking (see Understanding IP Phone Movement Tracking). Video Phone Movement Tracking checks all the switches and Cisco Unified Communications Managers, identifies the list of changes, and generates the data on video phone moves.


Note You obtain fresh data for the Video Phone Move report about once every 5 minutes. Close the report and regenerate it to refresh the data.


To use the Video Phone Move report:


Step 1 Select Reports > Video IP Phones > Activity > Video Phone Move.

The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The Video Phone Move report appears, displaying the information described in Table 1-21.

Table 1-21 Video Phone Move Report

Column
Description

Extension

Extension number of the video phone. The Extension column has two subcolumns—Old and New:

Old—Extension number of the video phone before it was moved.

New—Extension number of the video phone after it was moved.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM Address

Cisco Unified Communications Manager address. The CCM Address column has two subcolumns:

Old—CCM address of the video phone before it was moved.

New—CCM address of the video phone after it was moved.

Switch Address

IP address of the switch to which the video phone is connected. The Switch Address column has two subcolumns:

Old—Switch address used by the video phone before it was moved.

New—Switch address used by the video phone after it was moved.

Switch Port

Switch port used by the video phone. The Switch Port column has two subcolumns:

Old—Switch port used by the video phone before it was moved.

New—Switch port used by the video phone after it was moved.

Time Stamp

Reflects the date and time that Cisco Prime UOM detected the video phone move.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Partition to which the IP phone belongs.

Status Reason Code

Reason code for the registration status of the IP phone. See the Cisco Unified Communications Manager documentation for the details about each status reason code.

Phones in Energywise Power Save Plus mode are identified based on the phone registration status change reason code.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.




Tip Phones that have moved and do not run Cisco Discovery Protocol (CDP) do not appear in this report. For example, 30VIP and 12SP+ do not run CDP; you will not see move entries for them.


Using the Video Phone Audit Report

The Video Phone Audit report shows the changes that have occurred in the managed video phone network.

For example, this report shows you the video phones that have been added to or deleted from your network, or changes in video phone status. Phone status changes occur, for instance, when a phone becomes unregistered with the Cisco Unified Communications Manager.

You can see what has changed within the last 30 days. Audits are maintained in the database for a period of 30 days, after which they are purged.

Information for the Video Phone Audit report is gathered by IP Phone Movement Tracking (see Understanding IP Phone Movement Tracking). IP Phone Movement Tracking runs every 5 minutes, so you can run the Video Phone Audit Detail report and obtain fresh data about once every 5 minutes. This interval is not configurable.

To run the Video Phone Audit report:


Step 1 Select Reports > Video IP Phones > Activity > Video Phone Audit.

The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The Video Phone Audit report appears, displaying the information described in Table 1-22.

Table 1-22 Video IP Phone Audit Report

Column
Description

Extension

Extension number of the video phone.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM/CME Address

Cisco Unified Communications Manager or Cisco Unified Communications Manager Express address.

Switch Address

IP address of the switch to which the video phone is connected.

Switch Port

Switch port used by the video phone.

Time

Time of audit on the Cisco Unified Communications Manager.

Audit date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences, if any exist, between Cisco Unified Communications Manager and Cisco Prime UOM systems.

Audit Type

One of the following:-

Add—Phone added to the network.

Remove—Phone removed from the network.

Unregistered—From Cisco Unified Communications Manager.

Registered—With Cisco Unified Communications Manager.

Audit Reason Code

Reason code for the IP phone status changes. See the Cisco Unified Call Manager guide for the details about each status reason code.

Phone status changes caused by Energywise Power Save Plus mode are not part of the IP Phone Audit Report.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.



Using the Removed Video Phones Report

The Removed Video Phones report lists phones that have been removed during the previous 1 to 30 days. Cisco Prime UOM gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.

To use the Removed Video Phone report:


Step 1 Select Reports > Video IP Phones > Activity > Removed Video Phones.

The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The Removed Video Phones report appears in a new window, displaying the information described in Table 1-23.

Table 1-23 Removed Video Phones Report

Column
Description

Extension

Extension number of the video phone.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM/CME Address

Cisco Unified Communications Manager or Cisco Unified Communications Manager Express address.

Switch Address

IP address of the switch to which the video phone was previously connected.

Switch Port

Switch port to which the video phone was previously connected.

Time

Time that the phone was removed from Cisco Unified Communications Manager.

Removal date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences, if any exist, between Cisco Unified Communications Manager and Cisco Prime UOM systems.

Indication

Indicates the Cisco Unified Communications Manager registration status of the video phone: Removed.



Using the Video Phone Extension Number Changes Report

The Extension Number Changes report lists phones that have changed extension numbers during the previous 1 to 30 days. Cisco Prime UOM gathers the information used in this report every 5 minutes (see Understanding IP Phone Movement Tracking.) Therefore, you can run this report and obtain fresh data about once every 5 minutes.

To use the Video Phone Extension Number Changes report:


Step 1 Select Reports > Video IP Phones > Activity > Extension Changes.

The Video Phone Status Reports page appears.

Step 2 Select the time period (24 hours - 30 days) from the list and click View.

The Extension Number Changes report appears in a new window, displaying the information described in Table 1-24.

Table 1-24 Extension Number Changes Report

Column
Description

Extension

Extension number of the video phone.

IP Address

IP address of the video phone.

MAC Address

MAC address of the video phone.

CCM Address

Cisco Unified Communications Manager address.

Switch Address

IP address of the switch to which the video phone was previously connected.

Switch Port

Switch port to which the video phone was previously connected.

Time

Time that Cisco Prime UOM determined that the extension number changed.

Device Pool Name

Name of the device pool to which the IP phone is associated.

Partition Name

Name of the partition to which the IP phone is associated.

Customer Name

For managed service provider customers, customer group name. This data is entered when the device is added into the database or can be added by editing the device data.



Exporting Video Phone Activity Reports

Use this procedure to enable Cisco Prime UOM to generate Video Phone Activity reports once every 24 hours and store them on the Cisco Prime UOM system in comma-separated values (CSV) and PDF formats. The creation date and time are used to name the report files. The filename format is
typeofreport_date_time.filetype.


Note Cisco Prime UOM does not automatically purge these report files. You must remove them manually.


To export the Video Phone Activity report:


Step 1 Select Reports > Video Phones > Activity > Export.

The automatically Export 24-Hour Video Phone Status Reports page appears, displaying the information described in Table 1-25.

Table 1-25 Export Activity

GUI Element
Description/Action

Reports pane

For each Video Phone Activity report that you want to generate and save nightly, select at least one of the following:

CSV check box—Save the report in CSV format.

PDF check box—Save the report in PDF format.

Generate pane

Save at—A default location for storing the reports on the Cisco Prime UOM server is displayed; you can enter another location on the server.

E-mail to—(Optional) Enter a complete e-mail address.


Step 2 Click Apply.


Viewing Other Reports

To view Service Level or Unified CM Express View reports, access the reports via the Monitoring Dashboard. See Understanding Service Level View, Viewing Devices and Clusters from Service Level View or Using the Portal in Cisco Prime UOM, page 3-1.