User Guide for Cisco Prime Unified Operations Manager
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

Symbols

I-69

Numerics

2.0 licenses

support for Operations Manager 2.3 20-16

support for Service Monitor 2.2 20-16

A

about

device management 1-18

Event History Reports 1-17

Monitoring Dashboards 1-10

multiple end-cusomer views 1-6

node-to-node tests 1-21

notifications 1-18

phone status tests 1-20

Service Level View 5-1

Service Quality Alerts 6-1, 6-10

Service Quality Events 1-17

synthetic tests 1-20

about Operations Manager 1-1

client, configuring 1-36

day-to-day operations 1-7

device management 1-18

how Operations Manager works 1-21

device management and configuration 1-21

response to notifications and events 1-25

setting up 1-3

Access Control Server. See ACS

Access Port Groups, threshold settings, customizing 19-34

access ports

overriding groups 19-7

polling and thresholds 19-9

acknowledging

events, from events display 4-15, 4-18

ACS 20-28, 20-30

cluster access for users 8-4

device-based filtering 20-32

Device Management pages and 8-4

HTTP Administrator login 20-30

mode, changing from 20-33

mode, Operations Manager in 20-30

permissions 1-36

Polling and Thresholds pages and 19-14, 19-31

user configuration 20-27

user roles 1-36

users, configuring 20-30

activating

cluster-level events E-81

activating events

Number of Registered Gateways Decreased E-47

Number of Registered Gateways Increased E-47

Number Of Registered Media Devices Decreased E-48

Number Of Registered MediaDevices Increased E-48

AdapterServer, Operations Manager-related CiscoWorks process 20-40

adding

devices

manually to Operations Manager 2-12

to DCR 8-8

to Operations Manager, automatically 8-22

to Operations Manager, manually 8-23

to the DCR from Operations Manager 2-7

notification group

device-based 15-10

Service Quality-based 15-14

phone discovery schedule 2-14

synthetic tests 12-6

Dial-Tone test 12-7

Emergency Call test 12-12

End-to-End Call test 12-9

Message-Waiting Indicator test 12-13

Phone Registration test 12-7

TFTP Download test 12-11

adding single test

real-time transport protocol 14-11

administering Operations Manager

ports used by Operations Manager 20-9

protocols used by Operations Manager 20-9

SNMP 20-44

queries, configuring system for 20-45

security, configuring for queries 20-46

system application MIB log file, viewing 20-46

System Status report, viewing 20-13

administration pages, launching from Service Level View 8-73

Alert Details page

event details, obtaining

events associated with an alert, viewing 4-24

Launch Tools menu 4-24

See also events processed by Operations Manager

Alert History 16-1

about 16-2

database for (itemFH), changing password 20-26

stored Alert History on events, searching

by alert ID 16-6

by date 16-7

by device 16-5

by event ID 16-5

by group 16-7

stored history on events, searching 16-4

understanding 16-8

alerts

e-mailing

from Service Quality Alert Details 6-5, 6-16

responding to 1-36

Service Quality Alerts display 6-1, 6-10

stored information on, obtaining all 16-4

alert severity icons

Service Quality Alerts 6-4, 6-15

All Video Phones/Lines report, understanding 17-49

AMAServer.properties file 12-23

Application and Connectivity poller log files, where located 20-20

applications, configuring for synthetic tests 12-3

number of phones needed, determining 12-4

phones, configuring 12-4

applying changes to polling and thresholds 19-69

Audio Phones/Lines report, understanding 17-15

Authentication Failed event, description and trigger E-3

auto clearing, SQ events E-80

AutoFailebackFailed event, description and trigger E-3

AutoFailoverFailed event, description and trigger E-4

AuttoFailbackSucceeded event, description and trigger E-4

AverageLatency_ThresholdExceeded event, description and trigger E-5

B

backing up and restoring data 20-35

batch tests

and branch office 13-1

data files, location of 13-12

defined 13-1

overview 1-21

phone tests, type of 13-13

portal summary 3-18

running on demand 13-10

schedule format 13-2

viewing results of 13-11

benefits 1-8

branch office

and batch tests 13-1

and SRST test, illustrated 10-2

C

CallProcessingNodeCpuPegging

threshold mapping for RTMT 19-40

call usage records per media

server

Cisco IP Contact Center I-68

Cisco Unity I-68

Cisco Unity Connection I-68

Campus Manager

server, specifying 20-18

CASUSER, Operations Manager file owner 20-25

cautions

on synthetic test failures 12-4

CCMEDown event, description and trigger E-5

CCMEEphoneDeceased event, description and trigger E-5

CCMEEphoneLoginFailed event, description and trigger E-5

CCMEEphoneRegistrationFailed event, description and trigger E-6

CCMEEphoneUnregistrationsExceeded event, description and trigger E-7

CCMEKeyEphoneRegistrationChange event, description and trigger E-7

CCMELivefeedMOHFailed event, description and trigger E-8

CCMEMaximumConferencesExceeded event, description and trigger E-8

CCMENightServiceChange event, description and trigger E-8

CCMEStatusChange event, description and trigger E-8

CDRbased forwarding 2-27

changeSQEventAutoClearTime.bat E-80

channel status graph

examples 7-12

channel selector 7-13

custom date range 7-14

E1 PRI graph 7-13

maximize using detach button 7-13

selecting metrics 7-12

Cisco 1040, event history for 16-13

Cisco 7960 IP phones, and synthetic tests 12-3

Cisco Analog Access, perfmon counter object B-10

Cisco CallManager Attendant Console, perfmon counter object B-6

Cisco CTI Manager device, perfmon counter object B-10

Cisco CtiManager device, perfmon counter object B-9

Cisco H323, perfmon counter object B-11

Cisco HW Conference Bridge device, perfmon counter object B-15

Cisco IOS

gatekeeper

CPU usage records I-21

memory usage records I-23

performance polling records I-6

zone usage records I-19

gateway

BRI channel usage records I-40

CPU usage records I-21

DSP usage records I-24

E1 CAS channel usage records I-33

E1 PRI channel usage records I-36

memory usage records I-23

performance polling records I-6

T1 CAS channel usage records I-31

T1 PRI channel usage records I-34

versions required for node-to-node tests 14-2

Cisco IOS gateway

server dial peer call usage records I-67

Cisco IOS gateways

total utilization I-66

Cisco IOS IP SLA. See IP SLA

Cisco IP Contact Center

server call usage records per media I-68

server CPU usage records I-65

server dial peer call usage records I-67

server memory usage records I-64

server transcode and MTP session records I-69

Cisco IP Contact Center usage records I-63

Cisco location, perfmon counter object B-11

Cisco Media Streaming Application, perfmon counter object B-12

Cisco Messaging Interface, perfmon counter object B-6

Cisco MGCP BRI CAS device, perfmon counter object B-8

Cisco MGCP FXO device, perfmon counter object B-9

Cisco MGCP FXS device, perfmon counter object B-9

Cisco MGCP gateway

BRI channel usage records I-40

E1 PRI channel usage records I-28

perfmon counter object B-6

T1 CAS channel usage records I-16

T1 PRI channel usage record I-25

Cisco MGCP PRI device, perfmon counter object B-8

Cisco MGCP T1 CAS device, perfmon counter object B-7

Cisco MOH device, perfmon counter object B-14

Cisco MTP server, perfmon counter object B-15

Cisco Personal Assistant, perfmon counter object B-15

Cisco Secure Access Control Server. See ACS

Cisco SIP, perfmon counter object B-16

Cisco Software Conference Bridge device, perfmon counter object B-16

Cisco TFTP, perfmon counter object B-17

Cisco transcode device, perfmon counter object B-17

Cisco Unified CallManager

CPU usage records I-8

credentials 8-62

IP phones, associated with 8-67

MGCP gateway

BRI channel usage records I-40

E1 PRI channel usage records I-28

T1 CAS channel usage records I-16

T1 PRI channel usage records I-25

perfmon counter object B-4

port usage records I-8

remote central 10-2

route group I-66

server memory usage records I-64

SIP device usage records I-63

Cisco Unified CallManager Express

ephone usage records I-43

IP phones, associated with 8-67

IP phones, registered to 17-8, 17-41

key ephone usage records I-43

memory usage records I-23

performance polling records I-6

utilization statistics 7-2

Cisco Unified Communications Manager

cluster name, changing 2-26

configuring the syslog receiver 2-28

Media Convergence Server, running on 2-26

Cisco Unified Service Monitor. See Service Monitor

Cisco Unity

port usage records I-45

server call usage records per media I-68

server CPU usage records I-65

server dial peer call usage records I-67

server memory usage records I-64

utilization statistics 7-3

Cisco Unity, perfmon counter object B-18

Cisco Unity Connection

port usage records I-61

server

transcode and MTP session record I-69

server call usage records per media I-68

server CPU usage records I-65

server memory usage records I-64

utilization statistics 7-3

Cisco Unity Connection Center

server dial peer call usage records I-67

Cisco Unity Express

mailbox usage records I-41

memory usage records I-23

utilization statistics 7-3

CiscoView

server, specifying 20-18

CiscoWorks

Permissions Report 1-36

processes related to Operations Manager 20-39

AdapterServer 20-40

DataPurge 20-40

DevicePoolCollector 20-40

DevicePoolIntegrator 20-40

DfmBroker 20-40

DfmServer 20-40

EPMDbEngine 20-41

EPMDbMonitor 20-41

EPMServer 20-41

FHDbEngine 20-41

FHDbMonitor 20-41

FHPurgeTask 20-41

FHServer 20-41

GPF 20-41

GpfPurgeTask 20-41

INVDbEngine 20-41

INVDbMonitor 20-41

InventoryCollector 20-41

IPIUDataServer 20-41

IPIUDbEngine 20-41

IPIUDbMonitor 20-41

IPSLAPurgeTask 20-41

IPSLAServer 20-41

ITMCTMStartup 20-41

ITMDiagServer 20-41

ITMOGSServer 20-41

IVR 20-41

NOTSServer 20-41

OMHealthMonitor 20-42

PIFServer 20-42

PTMServer 20-42

QoVMServer 20-42

QOVR 20-42

QOVRDbEngine 20-42

QOVRDbMonitor 20-42

QOVRMultiProcLogger 20-42

SDRPurgeTask 20-42

SIRServer 20-42

SRSTServer 20-42

STServer 20-42

TISServer 20-42

TopoServer 20-42

VHMIntegrator 20-42

VHMServer 20-42

VsmServer 20-42

user roles 1-36

window, working with 1-27

Cleared by field 4-26

clearing

alerts, from

Service Quality Alerts display 6-4

events

from Service Quality Alert Details 6-8

events, from events display 4-16, 4-18

clients

simultaneous

in multi-customer 1-5

clients, simultaneous

in Enterprise 1-5

cloning a notification group 15-23

cluster

route pattern summry portal 3-24

cluster device discovery 8-44

running for device pool thresholds 19-38

cluster events, in Event History reports 1-17

cluster name, changing 2-26

CodeRedEntry event, description and trigger E-12

Common Services

software updates 20-16

Common Services groups 9-1, 9-9

community string

rights, setting on media server 2-28

ComponentDown event, description and trigger E-14

configuring

applications, for synthetic tests 12-3

client, for Operations Manager 1-36

DSCP traffic prioritization 2-24

IP phones, for synthetic tests 12-4

LDAP server 8-64

logging 20-19

Operations Manager 20-1

Personalized Report 18-2, 18-3

polling 19-1

Provisioning Manager 21-7

RTMT on CCM 2-34

schedules, daily purging 20-13

security 2-21

Service Monitor 21-7

Service Statistics Manager 21-9

SNMP

on Catalyst devices 20-6

on IOS-based devices 20-6

SNMP trap receiving and forwarding

trap forwarding 2-22

trap receiving port, updating 2-22

synthetic tests 12-3

thresholds 19-1

trunk utilization 2-27, 20-16

configuring Operations Manager

SNMP trap receiving and forwarding 2-22

to monitor devices 2-4

adding a phone discovery schedule 2-14

adding devices manually to Operations Manager 2-12

adding devices to the DCR from Operations Manager 2-7

configuring automatic device selection in Operations Manager 2-11

configuring manual device selection in Operations Manager 2-11

configuring the DCR in master and slave mode 2-6

device states 2-13

editing the device inventory collection schedule 2-14

scheduling inventory collection 2-14

verifying device import 2-13

configuring users to view customer folders 1-7

connectivity details

hop count 5-5

neighbor 5-5

contained devices, how Operations Manager handles 8-22

containing devices, how Operations Manager handles 8-22

Core Dump File Found event, description and trigger E-14

CPALoginFailureThresholdExceeded event, description and trigger E-15

CPATransferFailedThresholdExceeded event, description and trigger E-15

CPAVoicemailThresholdExceeded event, description and trigger E-15

CPUPegging

threshold mapping for RTMT 19-40

CPU usage records

Cisco DPA I-18

Cisco IOS gatekeeper I-21

Cisco IOS gateway I-21

Cisco Unified CallManager I-8

server

Cisco IP Contact Center I-65

Cisco Unity I-65

Cisco Unity Connection I-65

CPUUtilizationExceeded event, description and trigger E-16

creating

device groups 9-12, 9-15

phone status tests 11-4

self-signed security certificates 20-34

credentials

device, editing 8-34

for Cisco Unified CallManager 8-62

credentials, configuring

device 2-9

HTTP 2-9

SNMPv3 2-9

Windows 2-9

CTI applications 17-11

CTILinkDown event, description and trigger E-17

CTI Ports Report 3-44

CTI Route Points Report 3-44

ctpPeripheralCableError event, description and trigger E-17

ctpPeripheralConfigError event, description and trigger E-18

ctpPeripheralDeviceError event, description and trigger E-18

ctpPeripheralInError event, description and trigger E-19

ctpPeripheralLinkError event, description and trigger E-19

ctpPeripheralPowerError event, description and trigger E-19

ctpPeripheralSystemError event, description and trigger E-20

CUEApplicationStatusChange event, description and trigger E-20

CUEBackupFailed event, description and trigger E-20

CUECallAgentConnectionLost event, description and trigger E-21

CUENTPIssue event, description and trigger E-21

CUEResourceExhausted event, description and trigger E-21

CUESecurityIssue event, description and trigger E-22

CUEStorageIssue event, description and trigger E-22

customer folders, creating 1-6

Customer name

NA 8-21

Customer Voice Portal

usage details I-73

customizing

event names 15-27

customizing Fault Monitor display

filtering 4-10

customizing the Events display

views, selecting 4-10

customizing threshold settings 19-34

D

daemon manager, restart 20-54

daily purging schedules, configuring 20-13

database

problems with 2.0.2 20-38

database icons, Service Level View

replication failure 5-11

replication success 5-11

databases in Operations Manager

itemEPM (event promulgation) 20-26

itemFH (Alert History) 20-26

ItemInv (inventory) 20-26

Itemipiu (IP phone information) 20-26

password for, changing 20-26

purging schedule for 20-18

qovr (Service Monitor) 20-26

Data Jitter (Enhanced UDP) tests, record format I-78

data jitter test

Cisco IOS version required 14-2

DataPhysicalDiskDown event, description and trigger E-22

DataPurge, Operations Manager-related CiscoWorks process 20-40

date and time

on Operations Manager client 1-28

on Operations Manager server 1-28

DBReplicationFailure event, description and trigger E-23

D Channel Out of Service event, description and trigger E-23

DCR

and physical discovery 8-7

configuring 8-16

deleted devices and 8-57

synchronization with Operations Manager 8-15, 8-19

automatic 8-22

manual 8-23

understanding 8-6

DCR, Display Name 8-21

deleting

batch tests 13-8

devices 8-57

groups 9-31

IP SLA-enabled device 10-5

node-to-node tests 14-16

notification group 15-24

phone status tests 11-7

Provisioning Manager links 21-9

Service Monitor links 21-5

Service Statistics Manager link 21-11

SRST tests 10-5

synthetic tests 12-21

detach Fault Monitor 4-2

Detailed Device View (DDV)

ACS and 8-4

device center, launching 8-49

device elements, viewing in detail 8-51

information by device class 8-51

device monitoring, suspending or resuming 8-56

for device components 8-57

for devices 8-55, 8-56

Event Details, launching 8-49

launching from Device Report 8-38

launching from Service Level View 8-67

Launch Tools menu, using 8-49

layout 8-48

log files, where located 20-20

node-to-node test, configuring 8-49

origin of inventory and device information (VHMInteractor) 20-42

Path Analysis Tool, launching 8-49

performance counters shown in

BRI Channel Status for CCM GW A-3

BRI Channel Status for IOS GW A-3

CCM - Analog Access GW Usage A-10

CCM - CTI Manager Usage A-10

CCM GW Port Usage A-3

CCM - H323 GW Usage A-8

CCM - Location Usage A-11

CCM - Media Streaming Application Usage A-11

CCM - MOH Usage A-12

CCM - MTP Usage A-13

CCM Port and CPU Usage A-6

CCM - Transcoder A-13

CCM Usage A-8

Cisco Analog Access A-14

Cisco CallManager A-3

Cisco CallManager Attendant Console A-14

Cisco IPCC Router Usage A-15

Cisco Messaging Interface A-15

Cisco SRST Usage A-15

Cisco TFTP Server A-15

CME Usage A-16

Consolidated DSP Usage A-16

CPU Usage A-17

CU Connection Usage A-18

CUE Usage A-18

CU Usage A-18

DPA Port and CPU Usage A-19

DSP Usage A-20

E1 CAS Channel Status for IOS GW A-20

E1 PRI Channel Status for CCM GW A-21

E1 PRI Channel Status for IOS GW A-21

E1 PRI Usage for CCM GW A-21

FXO Port Usage for CCM GW A-22

FXS Port Usage for CCM GW A-22

Gatekeeper Zone Statistics A-23

Hardware Conference Bridge A-24

IOS GW Port Usage A-7

Memory Usage A-24

Server Memory Usage A-25

SIP Device Usage A-26

Software Conference Bridge A-26

T1 CAS Channel Status for CCM GW A-26

T1 CAS Channel Status for IOS GW A-27

T1 CAS Usage for CCM GW A-27

T1 PRI Channel Status for CCM GW A-28

T1 PRI Usage for CCM GW A-28

performance graphs, launching from 8-49

polling settings, configuring 8-49

SRST test, configuring 8-49

starting, from Events Details window 8-46

starting, from Service Level View 8-67

synthetic test, configuring 8-49

System Information Pane, missing value 8-48

thresholds, configuring 8-49

device

adding in Service Level View 8-72

deleting in Service Level View 8-73

finding in Service Level View 1-34

prerequisites 8-4

resuming in Service Level View 8-72

states, defined 8-18

suspending in Service Level View 8-72

unreachable 16-8

unresponsive 16-8

DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter 5-12

device-based notifications 15-10

device center

launching from Detailed Device View 8-49

launching from Event Details 4-24

device details, viewing 8-51

device groups, managing 9-1

(see also devices, managing) 8-1

about groups 9-1

ACS and 8-4

Common Services system-defined groups, working with 9-9

creating and editing groups 9-12

creating 9-12, 9-15

group membership, finalizing 9-27

group properties, editing 9-18

group summary, viewing 9-28

CS@ groups, defined 9-2

deleting groups 9-31

details of, viewing 9-28

editing 9-12

granting access to

all users 9-13, 9-15, 9-18

single user 9-13, 9-15, 9-18

Group Administration and Configuration page 9-11

group membership

details, viewing 9-30

refreshing 9-31

OM@ groups, defined 9-2

Operations Manager system-defined groups, working with 9-3, 9-9

rules, understanding 9-22

examples 9-27

how defined 9-23

Rules Create page, example 9-24

values for each object type 9-26

system-defined groups, working with 9-3

78XX Media Servers 9-4

Access Port Groups 9-4

Cisco Unified CallManager or Cluster 9-4

Cisco Unified Communications Applications 9-5

Digital Voice Gateways 9-6

Gatekeepers 9-6

H323 Gateways 9-6

Interface Groups 9-7

IP SLA Devices 9-6

MGCP Gateways 9-7

Phones with tests configured 9-7

SRST Devices 9-7

Switches with phones connected 9-7

Trunk Port Groups 9-8

Voice Gateways 9-8

Voice Mail Gateways 9-8

user-defined groups, working with

Access Port Groups 9-11

Interface Groups 9-11

Trunk Port Groups 9-11

device import

error messages 8-27

troubleshooting 2-15

verifying 2-13

device import, seed file 8-75

device limits 1-37, 20-15

DevicePartiallyMonitored event, description and trigger E-23

device pool collector

module in polling 19-1

DeviceRestarted event, description and trigger E-24

devices

contained and containing, how Operations Manager handles 8-22

discovery 8-58

duplicate 8-21

inventory collection 2-17

monitored, IP addresses for 8-24

neighbor 5-5

overriding groups for 19-7

physical discovery

filtering 2-10

running 2-8

polling and thresholds 19-9

selecting in Operations Manager 2-11

devices, importing

into Operations Manager

automatically 8-22

manually 8-23

devices, limiting access to 9-3

devices, managing 8-1

about Device Management 8-1

ACS and 8-4

ACS device-based filtering 20-32

deleting devices 8-57

Detailed Device View, understanding 8-38

device details, viewing 8-37

device management, definition 1-18

device summary, displaying 8-18

device support 20-27

discovery status, viewing 8-62

getting started 8-1

groups 9-1

how to start 1-19

importing devices

ports and interfaces that Operations Manager manages 8-6

types of devices that Operations Manager monitors 8-5

inventory, collecting 8-35

log files for, where located 20-21

naming 8-21

overview 1-18

SNMP timeout and retries, modifying 8-63

understanding 8-18

device support 20-27

device types

mapping to devices in notifications 15-25

DfmBroker, Operations Manager-related CiscoWorks process 20-40

DfmServer, Operations Manager-related CiscoWorks process 20-40

Diagnostics view

Tools 3-10

diall peer call usage records

server

Cisco Unity Connection Center I-67

dial peer call usage

server

Cisco IOS gateway I-67

dial peer call usage records

server

Cisco IP Contact Center I-67

Cisco Unity I-67

Dial-Tone synthetic tests

about 12-2

adding 12-7

discovery

about cluster device 8-44

cluster devices 8-44

IP phone inventory collection 8-60

IP phone movement tracking 17-34

monitored devices, inventorying 8-58

physical, running 8-13, 8-41

schedule log files, where located 20-21

status, for devices 8-62

discovery, physical 2-8, 2-10

DNS

Unified CM addition to 8-26

DNS names, resolving 8-21

DNS resolution 8-27

DPAPortCallManagerLinkDown event, description and trigger E-24

DPAPortTelephonyLinkDown event, description and trigger E-24

dropped events 4-23

DSCP prioritization, setting 2-24

DSPFailure event, description and trigger E-24

DSP usage records I-24

duplicate

device name 8-24

IP address

for IP phone 17-32

IP address, for device 8-21

MAC address, for IP phone 17-32

Duplicate IP Address event, description and trigger E-25

E

Echo tests

Ping Echo tests 14-6

UDP Echo tests 14-9

editing

batch tests 13-8

device credentials 8-34

groups 9-12

inventory collection schedule

for devices 8-60

for phones 8-61

polling parameters 19-15

thresholds 19-33

editing the device inventory collection schedule 2-14

e-mail

notifications 15-4

notifications, preventing blocking 20-13

SMTP server, specifying for 20-18

email notification

for audit logs 20-53

Emergency Call synthetic test

about 12-3

adding 12-12

emergency responder information, recording 12-24

end point 8-32

EndPointLostContact event, description and trigger E-25

End-to-End Call synthetic test

about 12-2

adding 12-9

end-to-end call test, NAT limitation 12-1, 12-23

ephone type, UC500 router configuration 8-5

ephone usage records I-43

EPMDbEngine, Operations Manager-related CiscoWorks process 20-41

EPMDbMonitor, Operations Manager-related CiscoWorks process 20-41

EPMServer, Operations Manager-related CiscoWorks process 20-41

error messages

node-to-node testing I-74

performance graphing 7-16

performance polling I-74

error messages, inventory collection 8-27

event

types monitored 1-9

event customization

logs, viewing E-81

EventCustomizationAudit.log E-81

event details

obtaining from Event Details 4-22

obtaining from Service Quality Alert Details 6-4, 6-14

Event Details page 4-23

Detailed Device View, launching 8-49

device center, launching 4-24

event details, obtaining 4-22

event properties, viewing 4-25

starting the page 4-23

layout 4-23

Path Analysis Tool, launching 4-24

performance graphs, launching 4-24

polling settings, configuring 4-24

starting, from Fault Monitor 4-23

starting, from Service Level View 5-12, 8-66

tests, configuring from

node-to-node tests 4-24

SRST tests 4-24

synthetic tests 4-24

thresholds, configuring 4-24

event flooding

rules E-75

understanding E-75

Event History

launching, from Service Level View 8-66

launching from Service Quality Alert Details 6-5, 6-15

log files for, where located 20-21

Service Quality History Report, exporting 16-10

Service Quality Report, scheduling 16-10

Event History reports

24-hour report 16-3

7-Day report 16-3

exporting, automatically 16-3

event monitoring service, configuring 2-32

event names, customizing 15-27

Event Processing Adapter log files, where located 20-21

Event Promulgation Module log files, where located 20-21

events

activating cluster-level E-81

clearing

from Service Quality Alert Details 6-8

from Service Quality Event Details 6-6, 6-16

dropped 4-23

flooding, control E-72, E-75

from node-to-node tests 14-17

processed by Operations Manager, descriptions and triggers E-1

ActivePortThresholdExceeded E-5

AvailableLicenseLow E-42

AverageLatency_ThresholdExceeded E-5

CCMEDown E-5

CCMEEphoneDeceased E-5

CCMEEphoneLoginFailed E-5

CCMEEphoneRegistrationFailed E-6

CCMEKeyEphoneRegistrationChange E-7

CCMELivefeedMOHFailed E-8

CCMEMaximumConferencesExceeded E-8

CCMENightServiceChange E-8

CCMEStatusChange E-8

CodeRedStateEntered E-12

ComponentDown E-14

CPALoginFailureThresholdExceeded E-15

CPATransferFailedThresholdExceeded E-15

CPUUtilizationExceeded E-16

CTILinkDown E-17

CUEApplicationStatusChange E-20

CUEBackupFailed E-20

CUECCMConnectionLost E-21

CUENTPIssue E-21

CUEResourceExhausted E-21

CUESecurityIssue E-22

CUEStorageIssue E-22

DataPhysicalDiskDown E-22

DBReplicationFailure E-23

DevicePartiallyMonitored E-23

DPAPortCallManagerLinkDown E-24

DPAPortTelephonyLinkDown E-24

Duplicate E-25

FanDegraded E-26

FanDown E-26

Flapping E-27

HighAnalogPortUtilization E-28

HighBackplaneUtilization E-28

HighBroadcastRate E-29

HighBufferMissRate E-29

HighBufferUtilization E-29

HighCollisionRate E-29, E-30

HighDiscardRate E-31

HighErrorRate E-31

HighPortUtilization E-32

HighResourceUtilization E-33

HighUtilization E-34

HTTPInaccessible E-35

IDEATAPhysicalDiskDown E-36

InformAlarm E-37

InterfaceOperationallyDown E-37, E-38

IPCCNotifications E-38

JitterDS_ThresholdExceeded E-39

MajorAlarm E-44

MinorAlarm E-44, E-45

MWIOnTimeExceeded E-45

NicDown E-46

NodeToNodeTestFailed E-46

OperationallyDown E-48

OutOfRange E-48

PacketLossDS_ThresholdExceeded E-49

PerformancePollingStopped event E-49

PhoneReachabilityTestFailed event E-50

PhoneUnregThresholdExceeded event E-50

PimDown E-50

PowerSupplyDegraded E-51

PowerSupplyDown E-51

QualityDroppedBelowThreshold E-51

RegistrationResponseTime_ThresholdExceeded E-52

RepeatedRestarts E-52

RingBackResponseTime_ThresholdExceeded E-53

RoundTripResponseTime_ThresholdExceeded E-53

RouteListExhausted E-53

SCSIControllerDown E-55

SCSIDriveDown E-56

SensorDown E-57

ServiceDown E-58

Service Quality Issue E-58

SRSTEntered E-60

SRSTRouterFailure E-61

SRSTSuspected E-61

StateNotNormal E-61

SyntheticTestFailed E-62, E-63

TemperatureHigh E-63

TemperatureSensorDegraded E-64

TemperatureSensorDown E-64

TotalTimeUsedThresholdExceeded E-65

UMRCommunicationError E-66

UnityFailOverOccured E-67

Unresponsive E-68

VoicePortOperationallyDown E-68

Service Quality

ServiceQualityIssue E-58

stored Alert History on, obtaining all 16-4

searching by alert ID 16-6

searching by date 16-7

searching by device 16-5

searching by event ID 16-5

searching by group 16-7

stored Service Quality History on, obtaining all 16-11

searching by Cisco 1040 ID 16-13

searching by codec 16-12

searching by date 16-14

searching by destination 16-12

searching by MOS 16-11

searching by phone model 16-13

suppressing E-72

unsuppressing E-72

when high CPU utilization occurs 4-23

Events display

customizing

views, selecting 4-10

how and when to use 4-21

log files, where located 20-21

starting additional displays from

Detailed Device View 8-46

views, selecting 4-10

events display

layout 4-3

number of records viewable 4-7

ExcessiveFragmentation event, description and trigger E-25

ExchangeLoginFailed event, description and trigger E-25

ExpertAdvisorySystemDown event, description and trigger E-26

exporting

batch test results 13-12

data from reports 1-31

devices 8-15

Event History reports, automatically 16-3

IP phone outage status reports, automatically 17-33

node-to-node test details 14-21

Personalized Report, automatically 18-11

Service Quality History reports, automatically 16-10

video phone status change reports, automatically 17-60

F

FanDegraded event, description and trigger E-26

FanDown event, description and trigger E-26

FAT partitions 20-25

Fault Monitor

auto-update delay time 4-4

customizing

filtering 4-10

detach Fault Monitor 4-2

settings preferences, columns 4-22

settings retained during your login session 4-10

settings saved across login sessions 4-10

starting additional displays from

Event Details page 4-23

tool buttons on 4-9

Fault Summary tab, description 4-6

FHDbEngine, Operations Manager-related CiscoWorks process 20-41

FH DB fragmentation, fixing 20-39

FHDbMonitor, Operations Manager-related CiscoWorks process 20-41

FHPurgeTask, Operations Manager-related CiscoWorks process 20-41

file ownership 20-24

filtering data 1-30, 3-11

filters

in Service Quality Alerts display 6-4, 6-13

resetting, in Service Quality Alerts 6-13

filters, in

Fault Monitor display 4-10

IP phone reports 17-19

video phone report 17-52

flapping and restarts, how Operations Manager calculates G-1

Flapping event, description and trigger E-27

flooding, event control E-72, E-75

format of import file

for batch test 13-2

for node-to-node test 14-14

for phone status test 11-5

for SRST test 10-7

for synthetic test 12-15

fragmentation, fixing 20-39

G

gatekeeper registration delay test

adding 14-10

Cisco IOS version required 14-2

IP SLA version required 14-2

gatekeepers

Cisco IOS performance polling records I-6

CPU usage records I-21

memory usage records I-23

utilization statistics 7-2

zone usage records I-19

Gateway

DSP Utilization Summary 3-35

Event Summary 3-35

Resource Utilization Summary 3-36

Summary portlet 3-35

Voice Interface 3-36

gateways

Cisco IOS, utilization statistics for 7-3

CPU usage records I-21

MGCP port usage records 7-2

Gateway view 3-34

generic interface and port performance threshold categories 19-51

broadcast threshold 19-52

collision threshold 19-52

discard threshold 19-52

error threshold 19-52

error traffic threshold 19-52

queue drop threshold 19-52

utilization threshold 19-52

getting started

with Service Level View 5-1

getting started with Operations Manager 1-26

alerts, responding to 1-36

objects and groups, selecting 1-33

Operations Manager windows, working with 1-27

CiscoWorks window 1-27

dates and times displayed 1-28

Enter key versus buttons 1-28

multiple windows 1-27

page not displayed, reasons for 1-27

performance graphs 7-1

reports 1-29

displays with more than 1,000 records 1-31

exporting data from 1-31

paging and sorting 1-31

printing 1-32

security alerts, responding to 1-36

user roles, understanding 1-36

GPF, Operations Manager-related CiscoWorks process 20-41

GpfPurgeTask, Operations Manager-related CiscoWorks process 20-41

Graphics Utility, log files, where located 20-21

graphs

launching

from Alert Details 4-24

from Detailed Device View 8-49

graphs. See performance graphs

groups

Common Services

overview 9-1

system-defined 9-9

configuring from Service Level View 8-73

selecting in Fault Monitor 4-10

H

HardDiskError event, description and trigger E-27

Hardware Failure event

activating in sysLogConfig.xml E-81

HardwareFailure event, description and trigger E-27

HigDigitalPortUtilization event, description and trigger E-30

HighAnalogPortUtilization event, description and trigger E-28

HighBackplaneUtilization event, description and trigger E-28

HighBroadcastRate event, description and trigger E-29

HighBufferMissRate event, description and trigger E-29

HighBufferUtilization event, description and trigger E-29

HighCollisionRate event, description and trigger E-29

HighDiscardRate event, description and trigger E-31

HighErrorRate event, description and trigger E-31

HighPortUtilization event, description and trigger E-32

HighResourceUtilization event, description and trigger E-33

HighTrunkUtilization event, description and trigger E-34

HighUtilization event, description and trigger E-34

hop-by-hop latency, viewing 8-68

HTTP ACS Administrator login 20-30

HTTPInaccessible event, description and trigger E-35

I

IAJitterDS_ThresholdExceeded event, description and trigger E-35

IBMDiskTrapEvent, description and trigger E-35

ICMP polling F-1

coordinating SNMP polling with F-3

how Operations Manager calculates polling intervals F-4

ICTCallThrottlingStart event, description and trigger E-36

IDEATAPhysicalDiskDown event, description and trigger E-36

IDUs (Incremental Device Updates)

general information 20-27

import file format

for batch tests 13-2

for node-to-node tests 14-14

for phone status tests 11-5

for SRST tests 10-7

for synthetic tests 12-15

ImportFiles directory

and batch tests 13-2

and node-to-node tests 14-13

and synthetic tests 12-14

location of 12-14

importing

batch tests 13-2

devices from the DCR

troubleshooting 8-26

node-to-node tests 14-13

phone status tests 11-4

SRST information 10-6

synthetic tests 12-14

importing devices. See device import

InformAlarm event, description and trigger E-37

installing Windows SNMP Service 20-45

InsufficientFreeHardDisk event, description and trigger E-37

InsufficientFreeMemory event, description and trigger E-37

InsufficientFreeVirtualMemory event, description and trigger E-38

interface and port flapping threshold categories 19-52

interface and port performance threshold categories

broadcast threshold 19-52

collision threshold 19-52

discard threshold 19-52

error threshold 19-52

error traffic threshold 19-52

queue drop threshold 19-52

Interface Groups, threshold settings, customizing for 19-34

interfaces

overriding groups 19-7

polling and thresholds 19-9

INVDbEngine, Operations Manager-related CiscoWorks process 20-41

INVDbMonitor, Operations Manager-related CiscoWorks process 20-41

Inventory Analysis report

for IP phones

understanding 17-15

when to use 17-2

for video phones

understanding 17-49

when to use 17-35

inventory collection

cluster device discovery 8-44

schedule, for devices

editing 8-60

resuming 8-60

suspending 8-60

schedule, for phones

deleting 8-62

editing 8-61

inventory collection, scheduling 2-14

Inventory Collection in Progress device state, defined 8-18

InventoryCollector, Operations Manager-related CiscoWorks process 20-41

Inventory Collector log files for, where located 20-22

Inventory database (itemInv), changing password for 20-26

Inventory Interactor log files, where located 20-22

Inventory Services log files, where located 20-22

IP address

local or private 8-25

IP addresses

duplicate 8-21

for monitored devices 8-24

IP Address Report

NAT support 8-25

IP Address Report, viewing 8-24

IPCCDualStateNotification event, description and trigger E-38

IPCC Enterprise

utilization statistics 7-3

IPCCSingleStateNotification event, description and trigger E-38

IP Communicators report, understanding 17-15

IPIUDataServer, Operations Manager-related CiscoWorks process 20-41

IPIUDbEngine, Operations Manager-related CiscoWorks process 20-41

IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-41

IP phone outage status, log files for, where located 20-21

IP phone outage status reports

exporting, automatically 17-33

purging, manually 17-33

IP phone reports

filtering 17-19

launching a web interface from 17-23

overview of 17-1

understanding 17-15

IP phones

Cisco 7960, and synthetic tests 12-3

Cisco Unified CallManager, associated with 8-67

Cisco Unified CallManager Express, associated with 8-67

configuring for synthetic tests 12-4

phone extension numbers, recording 12-5

target phone requirements, meeting 12-5

extensions, multiple, and phone status tests 11-6

inventory collection, understanding phone movement tracking 17-34

inventory collection schedule 8-60

adding 8-61

editing 8-61

viewing 8-60

lines, shared, and phone status tests 11-6

maximum number supported 20-15

searching for 17-1

web interface, launching 17-23

IP phones, managing

configuring for synthetic tests 12-4

Phone Registration synthetic tests

about 12-2

adding 12-7

IP SLA 11-1

API library 20-21

definition 1-20

IP SLA Responder 10-3

ping 11-1

versions required for node-to-node tests 14-2

IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-41

IPSLAServer, Operations Manager-related CiscoWorks process 20-41

itemEPM database 20-26, 20-37

itemFh database 20-37

itemInv database 20-37

Itemipiu database 20-26

ITMCTMStartup, Operations Manager-related CiscoWorks process 20-41

ITMDiagServer, Operations Manager-related CiscoWorks process 20-41

ITMOGSServer, Operations Manager-related CiscoWorks process 20-41

IVR, Operations Manager-related CiscoWorks process 20-41

J

jitter, Service Quality alert, caused by 6-5, 6-15

JitterDS_ThresholdExceeded event, description and trigger E-39

JitterSD_ThresholdExceeded event, description and trigger E-39

K

key ephone usage records I-43

L

launching Operations Manager 1-5

Launch Tools menu

on Alert Details page 4-24

on Detailed Device View 8-49

LDAP server, configuring 8-64

LicenseExpirationWarning event, description and trigger E-40

LicenseExpired event, description and trigger E-39

licenses

limitations on Diagnostics tab 15-3

licensing

device limits 1-37

Service Monitor 6-1

system limits 20-15

local DNS name, NAT-enabled device 8-25

Local RBAC

customizing user roles 20-29

user roles, configuring 20-28

users, configuring 20-28

LocationBWOutofResources event, description and trigger E-40

log file

maintaining 20-43

log files

maximum size before overwrite 20-20

viewing and maintaining 20-20

where located

adapterServer.log 20-21

ADD.log 20-21

CiscoCallManagerOrClusterGroupingError.log 20-22

DDV.log 20-20

DeviceManagement.log 20-21

DevicePoolServer.log 20-21

dfmEvents.log 20-21

EPM.log 20-21

EventCustomizationAudit.log E-81

EventCustomizationsAudit.log 20-21

FHCollector.log 20-21

FHUI.log 20-21

Interactor.log 20-22

InventoryCollector.log 20-22

ipthr.log 20-23

nos.log 20-23

PhoneReachability.log 20-21

Poller.log 20-20

PollingThresholdAdapter.log 20-23

Rediscovery.log 20-21

SRST monitoring logs 20-23

STIntegratorUI.log 20-24

TGU.log 20-21

TISServer.log 20-22

vgm.log 20-24

vhmEvents.log 20-21

VHMSTIntegrator.log 20-24

VHMSTIntegratorOperation.log 20-24

logging, configuring 20-19

LogPartitionHighWaterMarkExceeded

threshold mapping for RTMT 19-41

LogPartitionLowWaterMarkExceeded

threshold mapping for RTMT 19-40

LowActivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-40

LowAvailableDiskSpace

threshold mapping for RTMT 19-41

LowAvailableInboxLicenses, description and trigger E-42

LowAvailableSubscriberLicenses event, description and trigger E-42

LowAvailableVirtualMemory

threshold mapping for RTMT 19-41

LowInactivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-41

LowSwapPartitionAvailableDiskSpace

threshold mapping for RTMT 19-41

LowSwapPartitionAvailableDiskSpace event, description and trigger E-44

M

mailbox usage records, for Cisco Unity Express I-41

MajorAlarm event, description and trigger E-44

MDF type 8-21

MDF type, unknown 8-21

Media Resources Report 3-44

media servers, setting up for use with Operations Manager

Cisco Unified Communications Manager 2-26

Cisco Unified Communications Manager cluster name, changing 2-26

syslog receiver 2-28

Meeting Place

server utilization records I-70

memory, perfmon counter object B-18

memory usage records

Cisco IOS gatekeeper I-23

Cisco IOS gateway I-23

Cisco Unified CallManager Express I-23

Cisco Unity Express I-23

server

Cisco IP Contact Center I-64

Cisco Unified CallManager I-64

Cisco Unity I-64

Cisco Unity Connection I-64

SRST devices I-23

Message-Waiting Indicator synthetic test

about 12-3

failure, after Cisco Unified CallManager upgrade 12-14

information for, recording 12-25

metrics. See statistics

MGCP Gateway Report 3-44

MGCP port, definition 3-13, 3-21, 3-25, 3-28, 3-39

MIB log file, viewing 20-46

MIBs

notification MIB

GenAlarmEntry object type, attribute definitions D-17

notification MIB, definition D-1

polled B-1, I-1

MinorAlarm event, description and trigger E-44

modifying

device count limit for reports 5-12

notification group

device-based 15-10

Service Quality-based 15-14

Monitored device state, defined 8-18

monitoring

Operations Manager process health 20-50

Monitoring Dashboards

overview 1-10

monitoring devices

configuring Operations Manager for 2-4

configuring supported NMS environments for device import 2-5

getting started 2-5

Monitoring Suspended device state, defined 8-18

MOS

violation trap E-58

MosCQDS_ThresholdExceeded event, description and trigger E-45

MosLQDS_ThresholdExceeded event, description and trigger E-45

multiple end-customer

no discovery allowed 8-62

multiple end-customer deployment

authorization/authentication 20-54

multiple end-customer views

NAT support 1-7

using 1-6

multiple end-customer views, using 1-6

multiplicity 20-18

IP Address Report 8-25

MWIOnTimeExceeded event, description and trigger E-45

N

names, devices' 8-21

NAT-enabled

IP Address Report 8-25

local DNS name 8-25

local IP address 8-25

NAT environment

limitations

synthetic end-to-end call test 12-1, 12-23

NAT support in multiple end-customer views 1-7

NAT support in OM 20-18

neighbor device, viewing 5-5

NicDown event, description and trigger E-46

NMS integration 2-21

NMSROOT

about 20-25

directory, where located 10-6, 12-15

NoConnectionToPeer event, description E-46

NodeToNodeTestFailed event, description and trigger E-46

node-to-node test graphs, configuring from Service Level View 8-71

node-to-node tests

adding multiple tests

test files, formatting for import 14-14

test Import file, creating 14-13

adding single test 14-2

gatekeeper registration delay 14-10

Ping Echo 14-6

Ping Path Echo 14-7

UDP Echo 14-9

configuring

from Detailed Device View 8-49

from Event Details 4-24

from Service Level View 8-70

data files

error messages I-74

format of I-74

location of I-1

naming convention I-1

data files, managing

applications that require exclusive lock on 14-24

automatic purging of 14-23

backing up 14-23

saving to another system 14-24

deleting a test 14-16

failures, listed 20-15

graphs

available statistics for 7-6

configuring from Service Level View 8-71

overview 1-21

Personalized Report, including in 18-2

statistics 7-6

working with 14-1

notification

mapping device types 15-25

notification group

cloning 15-23

deleting 15-24

device-based

adding 15-10

modifying 15-10

Service Quality-based

adding 15-14

modifying 15-14

viewing 15-23

notification groups

guidelines 15-10

notification MIB D-1

definition D-1

GenAlarmEntry object type, attribute definitions D-17

notifications 15-1

configuring 15-8

e-mail, preventing blocked 20-13

e-mails, sending as 15-4

event names, customizing 15-27

event sets, configuring 15-4

overview 1-18

resuming 15-24

SNMP traps, sending as 15-3

suspending 15-24

syslogs, sending as 15-4

understanding 15-1

Notifications, log files for, where located 20-23

NOTSServer, Operations Manager-related CiscoWorks process 20-41

O

object groups. See device groups, managing 9-1

OMHealthMonitor

email notification of audit logs 20-53

stopping and restarting 20-50

OperationallyDown event, description and trigger E-48

Operations Manager

upgrading to 2.2 20-36

Operations Manager, configuring and administering 20-1

changes, applying 20-4

Operations Manager Configuration, using 20-1

scheduled tasks 20-4

SNMP traps, forwarding and receiving 20-5

enabling devices to send traps to Operations Manager 20-6

integrating with other trap daemons 20-8

System Status report, viewing 20-13

Operations Manager event names, customizing 15-27

Operations Manager ping, enabling 11-7

OutOfDiskSpace event, description and trigger E-48

OutOfRange event, description and trigger E-48

overriding groups

devices 19-7

interfaces 19-7

port 19-7

P

packet loss, Service Quality alert, caused by 6-5, 6-15

PacketLossDS_ThresholdExceeded event, description and trigger E-49

PacketLossSD_ThresholdExceeded event, description and trigger E-49

Partially Monitored device state

caused by 8-28

defined 8-18

password for Operations Manager databases, changing 20-26

Path Analysis Tool, launching 8-68

from Service Level View 8-68

Path Analysis Tool, launching, from Detailed Device View 8-49

Path Analysis Tool, launching, from Event Details 4-24

Path Echo tests. See Ping Path Echo tests 14-7

perfmon counter object

Cisco Analog Access B-10

Cisco CallManager Attendant Console B-6

Cisco CTI Manager device B-10

Cisco CtiManager device B-9

Cisco H323 B-11

Cisco HW Conference Bridge device B-15

Cisco location B-11

Cisco Media Streaming Application B-12

Cisco Messaging Interface B-6

Cisco MGCP BRI CAS device B-8

Cisco MGCP FXO device B-9

Cisco MGCP FXS device B-9

Cisco MGCP gateway B-6

Cisco MGCP PRI device B-8

Cisco MGCP T1 CAS device B-7

Cisco MOH device B-14

Cisco MTP server B-15

Cisco Personal Assistant B-15

Cisco SIP B-16

Cisco Software Conference Bridge device B-16

Cisco TFTP B-17

Cisco transcode device B-17

Cisco Unified CallManager B-4

Cisco Unity B-18

processor B-19

voice applications

memory B-18

processor B-19

performance counters. See Detailed Device View (DDV)

performance counters shown in

performance degradation

troubleshooting 20-43

performance graphs

and polling 19-27

error messages 7-16

how to use 7-1

launching from Service Level View 8-69

merged 7-14

default 7-14

scaled 7-14

showing all 7-12

troubleshooting 7-7

utilization statistics

node-to-node tests 7-6

node-to-node-tests 7-6

working with 7-9

performance polling

data files

format of I-2

location of I-1

naming convention I-1

disabling 19-15

enabling 19-15

error messages I-74

graphs, troubleshooting 7-15

voice utilization settings for 19-27

PerformancePollingStopped event, description and trigger E-49

performance statistics, displaying 7-1

Permissions Report, CiscoWorks 1-36

Personalized Report

configuring 18-2, 18-3

definition 18-1

exporting, automatically 18-11

scheduling 18-11

summary 18-4

using 18-1

phone, finding in Service Level View 1-34

phone reachability log files, where located 20-21

PhoneReachabilityTestFailed event, description and trigger E-50

phone report, launching from Service Level View 8-67

phone status tests

adding a phone status test 11-4

compared to

phone tests, batch 13-13

deleting 11-7

details, viewing 11-7

failures, listed 20-15

getting started 11-1

before you add a test 11-2

maintaining tests 11-2

import file format 11-5

modifying 11-6

overview 1-20

Personalized Report, including in 18-2

scheduling 11-4, 11-7

phone tests

cluster portlet 3-15, 3-30, 3-33

phone tests, batch

defined 13-13

using 13-1

phone tests, compared to

phone status tests 13-13

synthetic tests 13-13

PhoneUnregThresholdExceeded event, description and trigger E-50

physical connectivity, viewing 5-5

physical discovery

and DCR 8-7

and ping sweep 2-8, 2-10, 8-13, 8-41

and seed devices 2-8, 2-10, 8-13, 8-41

PIFServer, Operations Manager-related CiscoWorks process 20-42

PimDown event, description and trigger E-50

ping

enabling Operations Manager 11-7

IP SLA 11-1

ping echo tests

adding 14-6

Cisco IOS version required for 14-2

IP SLA version required for 14-2

ping path echo tests

adding 14-7

record format

for end-to-end statistics I-78

for hop-by-hop statistics I-77

polling

ACS and 19-14

and user-defined groups 19-27

applying configuration changes 19-69

changing settings 19-10, 19-14

creating read-only user for CCM 8-11

customizing

access port settings 19-34

interface group settings 19-34

trunk group settings 19-34

data settings 19-21

how settings are applied 19-2

performance I-2

polling, data settings

access port settings

minimum and maximum values 19-21

usage notes for 19-21

connector port settings

minimum and maximum values 19-21

usage notes 19-21

environment settings

minimum and maximum values 19-21

usage notes 19-21

processor and memory utilization settings

minimum and maximum values 19-21

usage notes 19-21

reachability settings

minimum and maximum values 19-21

polling, voice health settings

by device group 19-24

minimum and maximum values 19-23

polling, voice utilization settings 19-27

by device group 19-28

Polling and Threshold Adapter log files, where located 20-23

polling and thresholds 19-1

about 19-1

ACS and 19-31

changing settings 19-10, 19-14

configuring 19-1

ICMP polling F-1

ICMP polling, coordinating SNMP polling with F-3

parameters, managing

changes, how applied 19-19

default polling parameters, restoring 19-20

device functions and polling settings, understanding 19-20

editing 19-15

viewing 19-14

priorities, setting 19-3

settings applied to devices 19-2

SNMP polling F-2

coordinating with ICMP polling F-3

how the SNMP poller works F-3

requests to optimize polling, consolidating F-3

SNMP versions supported by OM F-1

thresholds, managing 19-30

default values, restoring 19-39

editing 19-33

threshold parameter and event matrix values 19-63

viewing 19-30

See also threshold parameters, minimum and maximum settings 19-63

See also polling settings for device functions 19-20

polling rates

changing RTMT 2-34

polling settings

configuring

from Detailed Device View 8-49

from Event Details 4-24

from Service Level View 8-71

data settings

by device group 19-22

environment 19-21

ports and interfaces 19-21

processor and memory 19-21

reachability 19-21

voice health settings

by device group 19-24

voice utilization settings

by device group 19-28

which applied 19-2

port

MGCP definition 3-13, 3-21, 3-25, 3-28, 3-39

portal

using search 3-11

portlet reports, list 3-44

ports

Operations Manager incoming ports (table) 20-9

overriding groups 19-7

types supported by

Cisco IOS gateway I-12

Cisco Unified CallManager I-8

MGCP gateway I-10

usage records

Cisco IOS gateway I-12

Cisco Unified CallManager I-8

Cisco Unity Connection I-61

MGCP gateway I-10

ports and interfaces that Operations Manager manages 8-6

port usage records, for Cisco Unity I-45

PowerSupplyDegraded event, description and trigger E-51

PowerSupplyDown event, description and trigger E-51

Preferences

NAT support 20-18

prerequisites

device 8-4

Presence Server

connection management info details I-72

engine info details I-72

server session and login records I-71

printing

batch test results 13-12

node-to-node test details 14-20

reports 1-32

processed SNMP traps C-1

processes in Operations Manager, monitoring 20-50

processor, perfmon counter object B-19

protocols used by Operations Manager 20-9

Provisioning Manager

accessing 21-7

adding link from Operations Manager 21-8, 21-10

deleting link from Operations Manager 21-9

editing server parameters 21-8

PTMServer, Operations Manager-related CiscoWorks process 20-42

purging schedule, configuring 20-13

Q

QoVMServer, Operations Manager-related CiscoWorks process 20-42

QOVR, Operations Manager-related CiscoWorks process 20-42

qovr database 20-26

QOVRDbEngine, Operations Manager-related CiscoWorks process 20-42

QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-42

QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-42

quality, voice, and UDP jitter for VoIP test 14-4

Quality Dropped Below Threshold event, description and trigger E-51

R

real-time transport protocol 14-11

real-time transport protocol test

Cisco IOS version required 14-2

IP SLA version required 14-2

Reason for clear field 4-26

RegistrationResponseTime_ThresholdExceeded event, description and trigger E-52

registration response time threshold, setting, in node-to-node tests 14-10

remote Cisco Unified CallManager 10-2

RepeatedRestarts event, description and trigger E-52

reports

device count limit 5-12

reports, sorting 1-31

resetting

filters

Service Quality Alerts 6-13

resolving DNS names 8-21

Resource Manager Essentials

server, specifying 20-18

restart

Operations Manager behavior 20-54

restarts

and flapping, how Operations Manager calculates G-1

restoring

data 20-35

default polling parameters 19-20

default thresholds 19-39

resuming

batch test 13-10

device monitoring 8-56

inventory collection for devices 8-60

notifications 15-24

RFactorDS_ThresholdExceeded E-53

RingBackResponseTime_ThresholdExceeded event, description and trigger E-53

RoundTripResponseTime_ThresholdExceeded event, description and trigger E-53

round-trip response time threshold, setting in node-to-node tests 14-7, 14-9

route group

utilization and call volume data 3-24

route group utilization I-66

RouteListExhausted event, description and trigger E-53

RTMT

configuring on CCM 2-34

RTMTDataMissing event, description and trigger E-54

RTMT thresholds

synchronizing 19-44

viewing 19-39

RTPPacketLossDS_ThresholdExceeded event, description and trigger E-54

rules for device groups, understanding 9-22

examples 9-27

how defined 9-23

Rules Create page, example 9-24

values for each object type 9-26

running on 2-26

S

scheduling

batch test 13-2, 13-10

database purging 20-18

Personalized Report 18-11

phone status testing 11-4, 11-7

reports, automatic export of

Event History 16-3

IP Phone Outage Status reports 17-33

Service Quality Event History 16-10

video phone status changes 17-60

synthetic tests 12-22

SCSIControllerDown event, description and trigger E-55

SCSIDriveDown event, description and trigger E-56

searching for Event History

by device 16-5

by event ID 16-5

by group 16-7

See also searching for Service Quality History 16-6

searching for IP phones

by Cisco Unified CallManager or cluster 17-8

by device pool 17-7

by extension 17-3

by IP address 17-3

by MAC address 17-3

by partition name 17-7

by phone model 17-8, 17-40

by registration status 17-7

by SRST mode 17-7

by SRST router 17-9

by switch 17-8

by VLAN 17-7

searching for Service Quality History

by Cisco 1040 16-13

by Codec 16-12

by date 16-14

by destination 16-12

by MOS 16-11

by phone model 16-13

searching for video phones

by Cisco Unified CallManager or cluster 17-41

by extension 17-37

by IP address 17-37

by MAC address 17-37

by registration status 17-40

by SRST mode 17-40

by SRST router 17-41

by switch 17-41

by VLAN 17-39

searching in portal 3-11

security

alerts, Windows 1-36

certificate

CiscoWorks, installing 1-36

self-signed, creating 20-34

community string

rights, setting on media server 2-28

device-based filtering 9-3

file ownership and protection 20-24

Internet Explorer and Operations Manager 1-27

SNMPv3 20-26

Windows 2003 and Operations Manager 1-27

security, configuring 2-21

seed file, device import 8-75

seed file format. See import file format

self-signed security certificates, creating 20-34

SensorDown event, description and trigger E-57

ServerUnreachable event, description and trigger E-59

ServiceDown event, description and trigger E-58

Service Level View

about 5-1

administration pages, launching 8-73

database icons, replication status 5-11

Detailed Device View, starting 8-67

device search tool 1-34

Event History, launching 8-66

find device 1-34

find phone 1-34

getting started 5-1

groups, configuring 8-73

launching Event Details page from 5-12

layout, understanding 5-2

legend 5-7

node-to-node test graphs, configuring 8-71

node-to-node tests, configuring 8-70

Path Analysis Tool, launching 8-68

performance graphs, launching 8-69

phone report, launching 8-67

phone search tool 1-34

polling settings, configuring 8-71

SRST tests, configuring 8-71

starting additional displays from Event Details 8-66

synthetic tests, configuring 8-70

thresholds, configuring 8-71

tools, authorization for 8-66

tools, launching 8-66

tree-based view 1-34

using 5-1

Service Monitor

adding link from Operations Manager 21-4

adding to Operations Manager 2-20

configuring 21-7

configuring trap receivers for Operations Manager 21-7

database 20-26

deleting link from Operations Manager 21-5

editing server parameters from Operations Manager 21-5

launching home page from Operations Manager 21-6

licensing 6-1, 20-15

starting 21-7

Service Quality Aggregation 6-9

Service Quality Alert Details

event details, obtaining 6-4, 6-14

events associated with an alert, viewing 6-4, 6-14

starting 6-4, 6-14

Service Quality Alerts

about 6-1, 6-10

filters 6-4, 6-13

icons, alert severity 6-4, 6-15

layout, understanding 6-3, 6-11

starting 6-2, 6-10

views, selecting for 6-4

Service Quality-based notifications 15-14

Service Quality Events

overview 1-17

service quality events

customizing auto clear E-80

Service Quality History

launching 6-5, 6-15

understanding 16-14

Service Quality History reports

24-hour report 16-10

7-Day report 16-10

exporting, automatically 16-10

scheduling 16-10

ServiceQualityIssue event, description and trigger E-58

ServiceQualityThresholdCrossed E-59

Service Statistics Manager

accessing 21-9

deleting a link from Operations Manager 21-11

editing server parameters 21-10

launching a home page from Operations Manager 21-11

SIP device usage records I-63

SIP Trunk Out of Service event, description and trigger E-59

SIP Trunk Partially in Service event, description and trigger E-60

SIRServer, Operations Manager-related CiscoWorks process 20-42

SNMP

configuring

retries 2-16

timeout 2-16

polling F-2

coordinating with ICMP polling F-3

how the SNMP poller works F-3

requests to optimize polling, consolidating F-3

SNMP versions supported by OM F-1

services, setting for voice applicationssecurity

voice applications 2-28

SNMPv3 20-26

system application MIB log file, viewing 20-46

timeout 8-27

timeout and retries, configuring 2-16

timeout and retries, modifying 8-63

trap

forwarding parameters 20-18

notifications 15-3

port, receiving 20-18

read community string 20-18

trap receiving and forwarding, configuring 2-21

trap forwarding, configuring 2-22

trap receiving port, updating 2-22

traps, enabling devices to send 2-22

traps

CISCO-ACCESS-ENVMON-MIB Traps C-6

CISCO-CONFIG-MAN-MIB Traps C-6

CISCO-CONTENT-ENGINE-MIB Traps C-6

CISCO-DEVICE-EXCEPTION-REPIRTING-MIB Traps C-6

CISCO-ENVMON-MIB Traps C-6

CISCO-ISDN-MIB traps C-3

CISCO-RHINO-MIB traps C-7

CISCO-RTTMON-MIB traps C-7

CISCO-SRST-MIB traps C-4

CISCO-STP-MIB traps C-7

CISCO-VLAN-MEMBERSHIP-MIB Traps C-7

CISCO-VPDN-MGMT-MIB Traps C-8

CISCO-VTP-MIB traps C-8

IBM-SYSTEM-RAID MIB C-3

MeetingPlace C-4

Repeater MIB C-7

TELEPRESENCE-MIB trap C-5

traps, forwarding and receiving 20-5

enabling devices to send traps to Operations Manager 20-6

integrating with other trap daemons 20-8

traps, processed C-1

CISCO-CCME-MIB traps C-4

CISCO-CONTACT-CENTER-APPS-MIB traps C-5

CISCO-SRST-MIB traps C-5, C-7

CISCO-STACK-MIB traps C-3

CISCO-UNITY-EXPRESS-MIB traps C-4

standard SNMP traps (RFC 1215) C-2

traps, Service Monitor-related C-3

unidentified traps C-8

V1 traps F-1

V2 traps F-1

V3 traps F-1

versions supported F-1

SNMP, using to manage Operations Manager 20-44

SNMP queries, configuring for 20-45

Windows SNMP Service, enabling or disabling 20-46

Windows SNMP Service, installing and uninstalling 20-45

Windows SNMP Service status, determining 20-45

SNMP queries, configuring security for 20-46

SNMP credentials, configuring 2-9

SNMP MIBs, Operations Manager support for

host resource MIB implementation H-1

system application MIB implementation H-1

resource MIB tables H-2

sample MIB walk H-7

SNMP unidentified traps C-8

SoftwareAlarm event, description and trigger E-60

software updates 20-16

sorting reports 1-31

SRST devices

IP phones associated with 17-9

memory usage records I-23

performance polling records I-6

polling 10-4

usage records I-44

utilization statistics 7-3

video phones associated with 17-41

SRSTEntered event, description and trigger E-60

SRST IP phone report, understanding 17-15

SRST poll settings, using 10-1

deleting 10-5

deployment and configuration 10-2

getting started 10-1

log file, where located 20-23

SRST information, maintaining

import file, formatting 10-7

SRST information, importing 10-6

unreachable SRST devices 10-3

SRSTRouterFailure event, description and trigger E-61

SRSTServer, Operations Manager-related CiscoWorks process 20-42

SRSTSuspected event, description and trigger E-61

SRST tests, configuring

from Detailed Device View 8-49

from Event Details 4-24

from Service Level View 8-71

SSL 20-25

enabling 20-25

starting

OMHealthMonitor 20-53

Operations Manager from the server 1-26

Operations Manager processes 20-39

Service Quality Alerts display 6-2, 6-10

starting Operations Manager

adding home page to Internet Explorer trusted site zone 2-20, 2-24

URL 2-19

start trace 8-68

StateNotNormal event, description and trigger E-61, E-62

StateNotNormal events, description and trigger E-61

statistics

node-to-node tests

latency 7-6

packet loss 7-6

quality 7-6

registration response time 7-6

round-trip response time 7-6

performance polling

calls 7-2

channel utilization 7-2

CPU usage 7-2

inbound ports 7-3

IP phones registered 7-2

memory usage 7-2

outbound ports 7-3

PBX ports 7-2

port utilization 7-2

resource utilization 7-2

route group utilization 7-2

route list utilization 7-2

zone utilization 7-2

stopping

OMHealthMonitor 20-53

stopping Operations Manager processes 20-39

STServer, Operations Manager-related CiscoWorks process 20-42

Subscriber License Violated, description and trigger E-62

support, device 20-27

suppressing events E-72

suspending

batch test 13-10

device monitoring 8-55, 8-56

inventory collection for devices 8-60

notifications 15-24

switch

phones connected to 17-8, 17-41

synchronize, RTMT thresholds 19-44

SyntheticTestFailed event, description and trigger E-62

synthetic tests

cluster view 3-31

server summary portlet 3-40

summary portlet 3-15

synthetic tests, working with 12-1

about testing 12-1

adding tests 12-6

Dial-Tone 12-7

Emergency Call 12-12

End-to-End Call 12-9

Message-Waiting Indicator 12-13

Phone Registration 12-7

TFTP Download 12-11

applications, configuring for 12-3

batch, using 13-1

batch tests, compared to 13-13

Cisco Unity Message-Waiting Indicator test, about 12-3

configuring tests 12-3

from Detailed Device View 8-49

from Event Details 4-24

from Service Level View 8-70

deleting tests 12-21

Dial-Tone test

about 12-2

adding 12-7

Emergency Call test

about 12-3

adding 12-12

information, recording for 12-24

End-to-End Call test

about 12-2

adding 12-9

events associated with

SyntheticTestsFailed E-62, E-63

failure of a test, troubleshooting 12-4

failures, listed 20-15

IP phones

Cisco 7960 phones 12-3

configuring for testing 12-4

maintaining synthetic tests 12-5

Administration pages, opening 12-6

configuring tests 12-3, 12-6

Message-Waiting Indicator test, adding 12-13

modifying tests 12-20

notes on 12-23

overview 1-20

Personalized Report, including in 18-2

Phone Registration test

about 12-2

adding 12-7

phone tests, compared to 13-13

scheduling 12-22

starting tests 12-21

stopping tests 12-21

Synthetic Test Integrator log files, where located 20-24

TFTP Download test

about 12-2

adding 12-11

viewing test details 12-20

viewing test results 12-21

worksheets for 12-24

Cisco Unified CallManager information 12-24

Cisco Unity Message-Waiting Indicator test 12-25

Emergency Call test 12-24

SyntheticTestThresholdExceeded event, description and trigger E-63

syslog

configuring Unified Communications Manager receiver 2-28

syslog message, sent by OM D-18

syslog notifications 15-4

syslog receiver

configuring Unified Presence 2-32

configuring Unity Connection 2-31

system administration

daily purging schedule, configuring 20-13

data, backing up and restoring 20-35

debugging, enabling 20-19

device support 20-27

log files (see log files) 20-20

logging, configuring 20-19

password for Operations Manager databases, changing 20-26

scheduled tasks 20-4

security 20-24

self-signed security certificates, creating 20-34

starting and stopping Operations Manager processes 20-39

system preferences, setting 20-17

System Status report, viewing 20-13

system application MIB

implementation H-1

resource MIB tables, element status information H-5

resource MIB tables, installed elements H-3

resource MIB tables, installed packages H-2

resource MIB tables, package status information H-3

resource MIB tables, process map H-7

resource MIB tables, scalar variables H-7

resource MIB tables, status of elements previously run H-6

resource MIB tables, status of packages previously run H-6

sample MIB walk H-7

system-defined device groups 9-2

System Status report, for Operations Manager 20-13

T

TemperatureHigh event, description and trigger E-63

TemperatureSensorDegraded event, description and trigger E-64

TemperatureSensorDown event, description and trigger E-64

TFTP Download synthetic tests

about 12-2

adding 12-11

The 12-1, 12-23

Thread Counter Update Stopped event, description and trigger E-65

threshold categories and parameter definitions

(see also threshold parameters, minimum and maximum settings) 19-63

Cisco Personal Assistant Threshold Settings (voice health) 19-57

CPA Login Failure 19-57

CPA Transfer Failed 19-57

CPA Voice Mail 19-57

Cisco Unified CallManager Express Utilization (voice utilization) 19-58

Registered IP Phones Threshold 19-58

Registered Key IP Phones Threshold 19-58

Cisco Unified CallManager Port Utilization (voice utilization) 19-58

BRI Channel Utilization Threshold 19-59

Conference Streams Active Threshold 19-60

E1 PRI Channel Utilization Threshold 19-59

FXO Port Utilization Threshold 19-59

FXS Port Utilization Threshold 19-58

Hardware Conference Resources Active Threshold 19-59

Location Bandwidth Available Threshold 19-60

MOH Multicast Resources Active Threshold 19-59

MOH Streams Active Threshold 19-60

MOH Unicast Resources Active Threshold 19-59

MTP Resources Active Threshold 19-59

MTP Streams Active Threshold 19-60

Software Conference Resources Active Threshold 19-59

T1 CAS Channel Utilization Threshold 19-59

T1 PRI Channel Utilization Threshold 19-59

Transcoder Resources Active Threshold 19-59

Cisco Unified CallManager Threshold settings (voice health)

Cisco Unified CallManager Heartbeat Threshold 19-55

Hardware Conference Out of Resources Threshold 19-55

High Priority Queue Size Threshold 19-55

Location Out of Resources Threshold 19-56

Low Priority Queue Size Threshold 19-56

MOH Connections Lost Threshold 19-55

MOH Out of Resources Threshold 19-55

MTP Out of Resources Threshold 19-55

Normal Priority Queue Size Threshold 19-56

Outbound Busy Attempts Threshold 19-55

Ports Active Threshold 19-55

Ports Out of Service Threshold 19-55

Software Conference Out of Resources Threshold 19-55

TFTP Aborted Requests Threshold 19-56

TFTP Heartbeat Threshold 19-55

Cisco Unity Connection Utilization (voice utilization) 19-60

Inbound Port Utilization Threshold 19-60

Outbound Port Utilization Threshold 19-60

Cisco Unity Express Threshold settings (voice health)

19-56

Total Time Used Threshold 19-56

Cisco Unity Express Utilization (voice utilization) 19-60

Capacity Utilization Threshold 19-60

Orphaned Mailboxes Threshold 19-61

Session Utilization Threshold 19-60

Cisco Unity Threshold settings (voice health)

19-56

Unity Inbox Threshold 19-56

Unity License Threshold 19-56

Cisco Unity Utilization (voice utilization) 19-61

Inbound Port Utilization Threshold 19-61

Outbound Port Utilization Threshold 19-61

disk usage and virtual memory settings (data settings) 19-51

drive array faults threshold 19-51

free hard disk threshold 19-51

free memory threshold 19-51

disk usage and virtual memory settings (voice health)

free hard disk threshold 19-57

free virtual memory threshold 19-57

environment settings (data settings)

relative temperature 19-51

relative voltage 19-51

Environment - Temperature Sensor Settings (voice health), relative temperature threshold 19-57

Gatekeeper Utilization (voice utilization) 19-61

Interzone Bandwidth Utilization for Local Zone Threshold 19-61

Total Bandwidth Utilization for Local Zone Threshold 19-61

generic interface/port performance settings 19-51

generic interface and port performance threshold categories 19-51

broadcast threshold 19-52

collision threshold 19-52

discard threshold 19-52

error threshold 19-52

error traffic threshold 19-52

queue drop threshold 19-52

utilization threshold 19-52

H323 Gateway Port Utilization (voice utilization) 19-61

BRI Channel Utilization Threshold 19-62

DSP Utilization Threshold 19-62

E1 CAS Channel Utilization Threshold 19-62

E1 PRI Channel Utilization Threshold 19-62

EM Port Utilization Threshold 19-62

FXO Port Utilization Threshold 19-61

FXS Port Utilization Threshold 19-61

T1 CAS Channel Utilization Threshold 19-62

T1 PRI Channel Utilization Threshold 19-62

interface and port flapping threshold categories 19-52

link trap threshold 19-52

link trap window 19-53

MGCP Gateway Port Utilization (voice utilization) 19-62

BRI Port Utilization Threshold 19-63

E1 PRI Channel Utilization Threshold 19-63

FXO Port Utilization Threshold 19-62

FXS Port Utilization Threshold 19-62

T1 CAS Channel Utilization Threshold 19-63

T1 PRI Channel Utilization Threshold 19-63

MWI Threshold Settings (voice health), MWI On-Time Threshold 19-57

Processor and Memory Settings (voice health) 19-57

free physical memory threshold 19-57

processor utilization threshold 19-58

reachability settings 19-53

restart trap threshold 19-54

restart trap window 19-54

Voice Mail Gateway Utilization (voice utilization)

19-63

PBX Port Utilization Threshold 19-63

Voice Mail Port Utilization Threshold 19-63

threshold parameters

changing RTMT 2-34

threshold parameters, minimum and maximum settings 19-63

thresholds

applying configuration changes 19-69

changing settings 19-10, 19-14

configuring

from Detailed Device View 8-49

from Event Details 4-24

from Service Level View 8-71

how settings are applied 19-3

report 19-30

setting, in node-to-node tests

jitter 14-4

latency 14-4

packet loss 14-4

quality 14-4

registration response time 14-10

round-trip response time 14-7, 14-8, 14-9

synchronizing RTMT 19-44

viewing RTMT 19-39

threshold settings

customizing 19-34

optional 19-34

time and date

on Operations Manager client 1-28

on Operations Manager server 1-28

timeout

Data Collector 8-27

SNMP, configuring 2-16

SNMP, error 8-27

time zone

on Operations Manager client 1-28

on Operations Manager server 1-28

TISServer, Operations Manager-related CiscoWorks process 20-42

tool buttons, on

events display 4-9

tools

launching from Service Level View 8-66

Service Level View, authorization for 8-66

Tools, launching from other windows

Diagnostics view 3-10

topo.properties file, changing device count limit 5-12

TopoServer, Operations Manager-related CiscoWorks process 20-42

TotalTimeUsedThresholdExceeded event, description and trigger E-65

total utilization records

server

Cisco IOS gateways I-66

trace, start 8-68

transcode and MTP session record

server

Cisco IP Contact Center I-69

transcode and MTP session records

server

Cisco Unity I-69

Cisco Unity Connection I-69

trap message, sent by OM D-18

traps

discarding Service Monitor traps after deletion 21-5

enabling devices to send

command reference for Catalyst devices, locating 20-6

command reference for Cisco IOS devices, locating 20-6

MOS violation E-58

processed SNMP C-1

CPQHLTH-MIB C-3

standard SNMP traps (RFC 1215) C-2

processed SNMP traps C-1

CISCO-CCME-MIB traps C-4

CISCO-CONTACT-CENTER-APPS-MIB traps C-5

CISCO-RHINO-MIB traps C-7

CISCO-RTTMON-MIB traps C-7

CISCO-STACK-MIB traps C-3

CISCO-STP-MIB traps C-5, C-7

CISCO-UNITY-EXPRESS-MIB traps C-4

CISCO-VTP-MIB traps C-8

CPQHLTH-MIB traps C-3

processed CISCO-CONFIG-MAN-MIB traps C-6

processed CISCO-CONTENT-ENGINE-MIB traps C-6

processed CISCO-ENTITY-FRU-CONTROL-MIB traps C-6

processed CISCO-ENVMON-MIB traps C-6

processed CISCO-ISDN-MIB traps C-3, C-6

processed CISCO-MEETINGPLACE-MIB traps C-4

processed CISCO-NotificationEvent-MIB traps C-3

Repeater MIB traps C-7

SNMP unidentified traps C-8

SNMP versions

V1 F-1

V2 F-1

V3 F-1

trapsh

processed SNMP traps

processed CISCO-IBM-RAID-MIB traps C-3

troubleshooting

device credentials, updating 2-16

device import 2-15

device credentials, changing 2-16

SNMP timeout and retries, modifying 2-16

inventory collection 2-15

performance degradation 20-43

performance graphs 7-15

SNMP timeout and retries, updating 2-16

synthetic test failure 12-23

Trunk Port Groups, threshold settings, customizing 19-34

trunk ports

overriding groups 19-7

polling and thresholds 19-9

trunk utilization

configuration 20-16

portal summary 3-19

trunk utilization, configuring 2-27

U

UDP echo tests

adding 14-9

Cisco IOS version required 14-2

IP SLA version required 14-2

UDP Jitter for VoIP test

IP SLA version required 14-2

UMRCommunicationError event, description and trigger E-66

unidentified traps and events

DDV, and 8-46

Unified Presence, configuring syslog receiver on 2-32

uninstalling Windows SNMP Service 20-45

Unity/Unity Connection

event and port summary 3-42

license summary portlet 3-43

system utilization portlet 3-42

voicemail event summary 3-43

voicemail services portlet 3-44

UnityFailOverOccured event, description and trigger E-67

Unknown Publisher event, description and trigger E-67

unknown status reason 8-32

unmanaged devices report 5-16

unreachable device 16-8

Unreachable device state

caused by 8-28, 8-32

cleaning up devices in 8-33

defined 8-18

unresolved DNS, Unified CM 8-26

unresponsive device 16-8

Unresponsive event 16-8

description and trigger E-68

Unsupported device state

caused by 8-4

cleaning up devices in 8-33

defined 8-18

unsuppressing events E-72

upgrading

Operations Manager 20-36

user-defined device groups 9-2

user roles

ACS 1-36

CiscoWorks 1-36

configuring 20-28

customizing 20-29

understanding 1-36

users

configuration, ACS 20-27

configuration, Local RBAC 20-27

configuring 20-28

configuring to view customer folders 1-7

using

Path Analysis Tool 8-68

Service Level View 5-1

using performance graphs 7-1

graphs, working with 7-9

utilization record

server

Meeting Place I-70

V

verifying

status of a batch test 13-10

status of a node-to-node test 14-22

versions

Cisco IOS 14-2

IP SLA 14-2

SNMP F-1

vhm database 20-37

VHMIntegrator, Operations Manager-related CiscoWorks process 20-42

VHMServer, Operations Manager-related CiscoWorks process 20-42

video phone reports

filtering 17-52

launching a web interface from 17-23

understanding 17-49

video phones

searching for 17-35

web interface, launching 17-23

video phone status change reports

exporting, automatically 17-60

purging, manually 17-60

viewing

batch tests 13-9

device details 8-37, 8-51

device groups 9-28

discovery status 8-62

event attributes

from Service Quality Alerts 6-6, 6-16

event details 4-25

Event History

by event 16-6

event properties 4-25

from Event Details 4-25

events associated with an alert 4-24

group membership details 9-30

group summary 9-28

hop-by-hop latency 8-68

IP Address Report 8-24

IP phone inventory collection status 8-60

log files

by module 20-20

for node-to-node tests 14-23

neighbor devices 5-5

node-to-node test information 14-19

notification group 15-23

physical connectivity 5-5

system application MIB log file 20-46, 20-51

thresholds 19-30

view management log files, where located 20-24

views

in Fault Monitor, selecting 4-10

in Service Quality Alerts display 6-4

selecting for 6-4

voice applications

perfmon counter objects

memory B-18

processor B-19

security 2-28

SNMP services, setting 2-28

Voice Gateway event summary 3-35

Voice Mail Ports Report 3-44

VoicePortOperationallyDown event, description and trigger E-68

voice utilization settings, and performance polling 19-27

VsmServer, Operations Manager-related CiscoWorks process 20-42

W

Windows SNMP Service

disabling 20-46

enabling 20-46

installing 20-45

status, determining 20-45

uninstalling 20-45

Z

zone, gatekeeper

local or remote I-19

usage records I-19