Cisco Prime Home

Cisco Prime Home Release Notes, 5.1.2

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Table of Contents

Release Notes for




Bonded WAN Diagnostics

Multi Band WiFi

Using the Bug Search Tool

Bug Fixes

Related Documentation

Obtaining Documentation and Submitting a Service Request

Release Notes for Cisco Prime Home 5.1.2

Re-Published: March 6th, 2014

These release notes provide an overview of Cisco Prime Home 5.1.2 including enhancements and bug fixes.

Note You can access the most current Cisco Prime Home documentation, including these release notes, online at


Cisco Prime Home 5.1.2 offers telecommunication service providers the ability to automatically activate and configure subscribers, manage customer premises equipment (CPE), and deliver advanced services via service packages over DSL, fiber, cable, T1/E1, wireless, and satellite networks. Advanced features include services such as time blocking, content filtering, managed WiFi, remote port forwarding, and IPTV. Prime Home also lets you remotely manage TR-069-compliant CPEs from a variety of vendors.


The following enhancements have been made to Cisco Prime Home 5.1.2.

Bonded WAN Diagnostics

The new Bonded WAN Diagnostics feature allows the Service Provider to see information such as Link Speed and Signal to Noise ratio (SNR) on both Bonded lines - upstream and downstream. DSL Statistics on various types of errors such as blocks and bit errors are also displayed.

The bulk of the Bonded WAN information is provided in the Status page, typically located under the Account section in the left navigation panel of the CSR portal. Clicking on Local Network will also provide you with bonded WAN speed in the Status section of that page.In the event of customer complaints of system performance or low speed, this new feature allows you to identify the problem and move to a speedy resolution.

Multi Band WiFi

Previously, Prime Home WiFi settings only allowed the Service Provider to select minimal WiFi settings such as enable WiFi, choose a channel, change SSID name, etc.

Prime Home now supports viewing and configuring Multi-band WiFi settings; i.e. WiFi devices that operate at either the 2.4GHz or 5GHz frequency band. Depending on the band, you can choose different modes - which vary in the speed that they transmit data. More than one network can be configured for each frequency band.

The Service Provider can set and modify primary and guest wireless networks for each radio on the device, depending on its capabilities. A guest network differs from a primary network in that it does not provide access to other LAN devices on the network. For both a primary and guest network, an SSID name and security level can be configured. Different Channels and Channel Widths can also be configured.

The following figure displays the new WiFi networking feature in the Prime Home Interface.

Figure 1 Wireless Networking


Using the Bug Search Tool

Bug Search is a new tool for getting information about Prime Home bugs. In addition to having better performance than the legacy Bug Toolkit, Bug Search allows you to:

  • Quickly scan bug content
  • Configure e-mail notifications for updates on selected bugs
  • Start or join community discussions about bugs
  • Save your search criteria so you can use it later

When you open the Bug Search page, check the interactive tour to familiarize yourself with these and other Bug Search features.

Step 1 Access the Bug Search tool.

a. Go to .

b. At the Log In screen, enter your registered username and password; then, click Log In . The Bug Search page opens.

Note If you do not have a username and password, you can register for them at

Step 2 To search for bugs in the current release:

a. Enter Prime Home 5.1.2 in the Search For field and hit Return. (Leave the Product, Software Type, Release, and Show Bugs fields empty.)

b. When the search results are displayed, use the filter and sort tools to find the types of bugs you are looking for. You can search for bugs by severity, by status, how recently they were modified, according to the number of support cases associated with them, and so forth.

If you know the bug ID, simply enter it in the Search For field and hit Return.


Bug Fixes

Table 1 lists the bugs that have been resolved in Cisco Prime Home 5.1.2.

Table 1 Cisco Prime Home 5.1.2 Bug Fixes



When creating a device using device API, if you erroneously miss out the provisioning code, the ACS no longer returns an internal server error.


Port Forwarding Edit pop-up display issues resolved.


ACS now displays DSL link speed in Kbps as expected and not in Mbps.


Cosmetic change - Generate Password button in the Subscriber part of the Provisioning page is now greyed out when inactive.

Related Documentation

See also the following Prime Home guides:

Cisco Prime Home 5.1 Installation Guide

Cisco Prime Home 5.1 User Guide

Click here to access the entire Cisco Prime Home 5.1 documentation set.

Note We sometimes update the documentation after original publication. Therefore, you should review the documentation on for any updates.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.