Table Of Contents
Cisco Prime Collaboration 9.5 Release Notes
October 8, 2013
These release notes provide an overview of the release and describe how to access bugs for Cisco Prime Collaboration 9.5.
Note You can access the most current Prime Collaboration documentation, including these release notes, online at http://www.cisco.com/en/US/products/ps12363/tsd_products_support_series_home.html.
New and Changed Information
Table 1 describes information that has been added or changed since the initial release of this document.
Table 1 New and Changed Information
Date Revision Location
October 8, 2013
Added Prime Collaboration 9.5 patch details
September 18, 2013
Added bug CSCui77477.
July 17, 2013
These release notes contain the following sections:
Cisco Prime Collaboration is a comprehensive video and voice assurance management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.
•Provides provisioning, monitoring, diagnostics, and reporting capabilities for Unified Communications Systems.
•Supports timely, end-to-end visibility and isolates voice and video-related issues for sessions (calls), endpoints, and the network.
•Helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily.
•Reduces time to troubleshoot and recover from service-affecting problems.
•Provides detailed analysis of the media (voice and video) path with critical fault and performance statistics that enable you to isolate network devices that cause service degradation.
•Validates large-scale deployments through comprehensive inventory, health, and status of Cisco Collaboration systems, as well as service and network infrastructure devices.
•Delivers reports that allow operators to track usage and problem history.
For detailed information about Prime Collaboration features, see Cisco Prime Collaboration 9.5 Data Sheet.
Prime Collaboration 9.5 Patches
New Features and Enhancements
Cisco Prime Collaboration 9.5 supports the following new features:
Prime Collaboration Assurance
Cisco Prime Collaboration Assurances 9.5 supports the following new features:
For detailed information on these supported features, see the Introduction section in Cisco Prime Collaboration 9.5 Assurance Guide.
Cisco Prime Collaboration Analytics
A new application in Cisco Prime Collaboration 9.5. This helps you to identify the traffic trend, technology adoption trend, over- and under-utilized resources in your network. You can also track intermittent and recurring network issues and address service quality. The Prime Collaboration Analytics dashboards includes:
•Technology Adoption—You can validate technology investments. It displays metrics that provide a quick update and a snapshot view of audio endpoints and video endpoints registered with Unified CM and Cisco VCS.
•Asset Usage—You can track the asset usage. For example, it helps you to determine if endpoints have been effectively allocated and used, and so on.
•Traffic Analysis—You can view technology usage by various users, departments, or business units in the organization. It helps you to plan and allocate business costs across various organizational units or departments.
•Capacity Analysis—You can view the usage trends and available capacity of the key network resources. This information helps you to effectively plan for future capacity addition or dilution where needed.
•Service Experience— You can analyze the service quality distribution and traffic trends based on number of calls, location, or call duration.
Prime Collaboration Analytics is packaged as part of the Prime Collaboration Assurance. You need a separate license to use this application along with Prime Collaboration Assurance.
For information on the:
•Prime Collaboration licensing, see Cisco Prime Collaboration 9.5 Quick Start Guide.
•Analytics dashboards, see Cisco Prime Collaboration 9.5 Analytics Guide.
Managed Service Provider (MSP) Mode and Enterprise Mode
In Prime Collaboration Assurance 9.5, you can deploy the Prime Collaboration Assurance application in either Managed Service Provider (MSP) or Enterprise mode during installation. The MSP mode is a new deployment mode supported in this release.
•MSP Mode—Provides you with multiple customer views. This option is used in managed service provider environments. In this mode, you can
–Add customers and view the details for selected customers.
–Perform IPSLA-based phone testing for selected customers.
–View Cisco TelePresence Exchange and Customer Summary dashboard.
–Manage Cisco TelePresence Exchange (CTX) clusters.
Note MSP mode is for video assurance and management only.
•Enterprise Mode—Provides a single customer view, where you can only see the devices for a specific customer. This option is usually used in a standard single enterprise environments. In this release, the following are the new features supported:
–Enterprise License Manager (ELM) licenses dashlet.
–Unified Cisco VCS Topology dashboard for Cisco VCS cluster.
–Enhanced Route Group Utilization summary.
–Performance counters for Presence server.
•Predefined groups for endpoints so that you can choose specific groups for inventory information and reports.
•Enhancements in the Device Work Center page. You can perform these tasks- add devices, modify credentials, check the reason for the device status, and view the device capabilities.
•Import and export of the devices in CSV and XML formats.
–Device credentials file in CSV and XML formats.
–Alarms and events in PDF or CSV format.
–Inventory data file in PDF and CSV formats.
•Support for new:
–Devices: Cisco TelePresence Exchange System 1.2 and Cisco Profile 42-C40
–Software versions: Cisco TelePresence Server 3.0 (parity), Cisco TelePresence Conductor 2.0, Cisco TelePresence Video Communication Server 7.2.1, Cisco TelePresence Management Suite 14.1, Cisco Media Conferencing Unit 4.4, Cisco TelePresence System 1.10, Cisco TelePresence Multipoint Switch 1.9.3, Cisco TelePresence TC and TE 6.0 Software, and Unified Communication Manager 9.1.(2).
Enhancements for Cisco Unified Border Element (CUBE) on SIP Trunk and Route groups usage monitoring:
•Top 10 highly utilized SIP Trunks and Route Groups.
•Real-time SIP Trunks and Route Groups Usage monitoring.
•7 days historical utilization data. You can utilize this data to observe call pattern and troubleshoot issues.
•Alerts when SIP trunk/Route Group utilization threshold violation is detected.
•Alerts when SIP trunk outage is detected using Options Ping method.
•Real-time and 7 days historical trend of Digital Signal Processors (DSP) resources [Transcoding, and Media Termination Point (MTP)] utilization.
•Real-time and 7 days historical trend of SIP Call Activity statistics [Call Rate, Calls Rejected, Calls Failed].
•Monitors and alerts when DSP resources utilization violates the configured threshold.
Video Monitoring and Diagnostics
•Ability to poll TMS at regular frequency to retrieve the most recent updated session details.
•Cisco Mediatrace 3.0 for video diagnostics.
•Filtration of Call Detail Records (CDR) reports based on call duration and call traffic type (audio or video).
•10 new video attributes in the Call Detail Records (CDR) interactive report.
Administration - System Backup
A user interface that enables you to schedule backup for the Prime Collaboration Assurance database.
For detailed procedure on system back up, see Cisco Prime Collaboration 9.5 Administration Guide.
Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning 9.5 supports the following new features:
For detailed information on these supported features, see Cisco Prime Collaboration 9.5 Provisioning Guide.
•Cisco Jabber services support for Cisco Unified Communications Manager and Unity Connection in Provisioning.
•Support for new:
–Device: Cisco Jabber for Tablet
–Software versions: Unified CM and Unity Connection 9.1(1) and 9.1(2), and Cisco Unified Presence 9.1(1).
See Supported Devices for Prime Collaboration 9.5 Provisioning for all supported devices
•Common Phone Profile, UC Service, and Service Profile Infrastructure Products.
•New attributes in SIP Profile.
•A single authorization role to all domains.
•Allows you to delete phones without an associated user.
•Option to Delete Users and Delete User with Service during LDAP synchronization.
•A new attribute - Call Pick Up Group Provisioning in the Directory Number report.
•Option to change the subscriber password for Unified CM.
•SIP Dial Rule Provisioning Attribute is converted from set-only to a fully-managed attribute.
•Support for comma characters to pause speed dialing in the Speed Dial Info Provisioning Attribute.
A new rule to change the PIN or Password of a subscriber for Cisco Unified Communications Manager.
Support to order:
•Cisco Jabber Services for Tablet, Desktop, Android, BlackBerry, and iPhone.
•Enhanced Mobility Service, which consists of standard provisioning services such as Extension Mobility, line, and voicemail in a single order.
•Enhanced Mobility Service with Unified Messaging, an Extension Mobility device profile, line, voicemail, email and unified messaging for the selected subscriber.
•A user interface that enables you to schedule backup for the Prime Collaboration Provisioning database.
•Configure a time delay before switching the Prime Collaboration Provisioning server to the Maintenance Mode. An email notification is sent to all the administrators when the server is switched into the maintenance mode.
Prime Collaboration 9.5 Bugs
For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Toolkit.
This section contains the following information:
The following tables list the open bugs in Prime Collaboration 9.5:
To view more details and possible workaround information for a particular bug, see Using the Bug Toolkit.
Note To know all Prime Collaboration 9.0 resolved bugs in Prime Collaboration 9.5, see Using the Bug Toolkit.
Using the Bug Toolkit
This section explains how to use the Bug Toolkit to search for a specific bug or to search for all bugs in a release.
Step 1 Go to http://tools.cisco.com/Support/BugToolKit.
Step 2 At the Log In screen, enter your registered Cisco.com username and password; then, click Log In. The Bug Toolkit page opens.
Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.
Step 3 To search for a specific bug, click the Search Bugs tab, enter the bug ID in the Search for Bug ID field, and click Go.
Step 4 To search for bugs in the current release, click the Search Bugs tab and specify the following criteria:
•Select Product Category—Cloud and Systems Management.
•Select Products—Cisco Prime Collaboration.
•Software Version—9.0 or 9.5.
•Select Version Type—You can use either Fixed-in to know all resolved bugs or Found-in to know the lists of bugs reported in the select version.
•Search for Keyword(s)—Separate search phrases with boolean expressions (AND, NOT, OR) to search within the bug title and details.
•Advanced Options—You can either perform a search using the default search criteria or define custom criteria for an advanced search. To customize the advanced search, click Use custom settings for severity, status, and others and specify the following information:
–Severity—Choose the severity level.
–Status—Choose Terminated, Open, or Fixed.
Choose Terminated to view terminated bugs. To filter terminated bugs, uncheck the Terminated check box and select the appropriate suboption (Closed, Junked, or Unreproducible) that appears below the Terminated check box. Select multiple options as required.
Choose Open to view all open bugs. To filter the open bugs, uncheck the Open check box and select the appropriate suboptions that appear below the Open check box. For example, if you want to view only new bugs in Prime Collaboration 9.5, choose only New.
Choose Fixed to view fixed bugs. To filter fixed bugs, uncheck the Fixed check box and select the appropriate suboption (Resolved or Verified) that appears below the Fixed check box.
–Advanced—Check the Show only bugs containing bug details check box to view only those bugs that contain detailed information, such as symptoms and workarounds.
–Modified Date—Choose this option to filter bugs based on the date when the bugs were last modified.
–Results Displayed Per Page—Specify the number of bugs to display per page.
Step 5 Click Search. The Bug Toolkit displays the list of bugs based on the specified search criteria.
Tip To export the results to a spreadsheet, click the Export All to Spreadsheet link.
See Prime Collaboration 9.5 Documentation Overview for a list of Prime Collaboration 9.5 guides.
Accessibility Features in Prime Collaboration 9.5
All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact firstname.lastname@example.org.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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