Cisco Prime Collaboration

Cisco Prime Collaboration Release Notes, 9.5

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Cisco Prime Collaboration 9.5 Release Notes



Prime Collaboration 9.5 Patches

New Features and Enhancements

Prime Collaboration Assurance

Prime Collaboration Provisioning

Prime Collaboration 9.5 Bugs

Open Bugs

Using the Bug Toolkit

Related Documentation

Accessibility Features in Prime Collaboration 9.5

Obtaining Documentation and Submitting a Service Request

Cisco Prime Collaboration 9.5 Release Notes

October 8, 2013

These release notes provide an overview of the release and describe how to access bugs for Cisco Prime Collaboration 9.5.

Note You can access the most current Prime Collaboration documentation, including these release notes, online at

New and Changed Information

Table 1 describes information that has been added or changed since the initial release of this document.

Table 1 New and Changed Information


October 8, 2013

Added Prime Collaboration 9.5 patch details

Prime Collaboration 9.5 Patches

September 18, 2013

Added bug CSCui77477.

Open Bugs in Prime Collaboration Assurance 9.5

July 17, 2013

Initial version.


These release notes contain the following sections:


Prime Collaboration 9.5 Patches

New Features and Enhancements

Prime Collaboration 9.5 Bugs

Related Documentation

Accessibility Features in Prime Collaboration 9.5

Obtaining Documentation and Submitting a Service Request


Cisco Prime Collaboration is a comprehensive video and voice assurance management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.

Prime Collaboration:

Provides provisioning, monitoring, diagnostics, and reporting capabilities for Unified Communications Systems.

Supports timely, end-to-end visibility and isolates voice and video-related issues for sessions (calls), endpoints, and the network.

Helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily.

Reduces time to troubleshoot and recover from service-affecting problems.

Provides detailed analysis of the media (voice and video) path with critical fault and performance statistics that enable you to isolate network devices that cause service degradation.

Validates large-scale deployments through comprehensive inventory, health, and status of Cisco Collaboration systems, as well as service and network infrastructure devices.

Delivers reports that allow operators to track usage and problem history.

For detailed information about Prime Collaboration features, see Cisco Prime Collaboration 9.5 Data Sheet.

Prime Collaboration 9.5 Patches

Table 2 lists the patches that are released after Prime Collaboration 9.5 release. You can download these patches from the Prime Collaboration software download site.

Table 2 Prime Collaboration 9.5 Patches

Patch Details
Supported Features

Cisco Prime Collaboration Assurance and Analytics 9.5 Service Pack 1

Prime Collaboration Analytics support for large deployment (80,000 endpoints) model.

Windows Internet Explorer 9.0 support for large and very large deployment models.

Bug fixes

Applicable only for Prime Collaboration Assurance 9.5 Enterprise mode. See readme for installation details.

Cisco Prime Collaboration 9.5 Assurance Patch 1

Cisco TelePresence Exchange System 1.3 support for Prime Collaboration Assurance 9.5.

Applicable only for Prime Collaboration Assurance 9.5 MSP mode. See readme for installation details

New Features and Enhancements

Cisco Prime Collaboration 9.5 supports the following new features:

Prime Collaboration Assurance

Prime Collaboration Provisioning

Prime Collaboration Assurance

Cisco Prime Collaboration Assurances 9.5 supports the following new features:

For detailed information on these supported features, see the Introduction section in Cisco Prime Collaboration 9.5 Assurance Guide.

Cisco Prime Collaboration Analytics

A new application in Cisco Prime Collaboration 9.5. This helps you to identify the traffic trend, technology adoption trend, over- and under-utilized resources in your network. You can also track intermittent and recurring network issues and address service quality. The Prime Collaboration Analytics dashboards includes:

Technology Adoption—You can validate technology investments. It displays metrics that provide a quick update and a snapshot view of audio endpoints and video endpoints registered with Unified CM and Cisco VCS.

Asset Usage—You can track the asset usage. For example, it helps you to determine if endpoints have been effectively allocated and used, and so on.

Traffic Analysis—You can view technology usage by various users, departments, or business units in the organization. It helps you to plan and allocate business costs across various organizational units or departments.

Capacity Analysis—You can view the usage trends and available capacity of the key network resources. This information helps you to effectively plan for future capacity addition or dilution where needed.

Service Experience— You can analyze the service quality distribution and traffic trends based on number of calls, location, or call duration.

Prime Collaboration Analytics is packaged as part of the Prime Collaboration Assurance. You need a separate license to use this application along with Prime Collaboration Assurance.

For information on the:

Prime Collaboration licensing, see Cisco Prime Collaboration 9.5 Quick Start Guide.

Analytics dashboards, see Cisco Prime Collaboration 9.5 Analytics Guide.

Managed Service Provider (MSP) Mode and Enterprise Mode

In Prime Collaboration Assurance 9.5, you can deploy the Prime Collaboration Assurance application in either Managed Service Provider (MSP) or Enterprise mode during installation. The MSP mode is a new deployment mode supported in this release.

MSP Mode—Provides you with multiple customer views. This option is used in managed service provider environments. In this mode, you can

Add customers and view the details for selected customers.

Perform IPSLA-based phone testing for selected customers.

View Cisco TelePresence Exchange and Customer Summary dashboard.

Manage Cisco TelePresence Exchange (CTX) clusters.

Note MSP mode is for video assurance and management only.

Enterprise Mode—Provides a single customer view, where you can only see the devices for a specific customer. This option is usually used in a standard single enterprise environments. In this release, the following are the new features supported:

Enterprise License Manager (ELM) licenses dashlet.

Unified Cisco VCS Topology dashboard for Cisco VCS cluster.

Enhanced Route Group Utilization summary.

Performance counters for Presence server.

Inventory Management

Predefined groups for endpoints so that you can choose specific groups for inventory information and reports.

Enhancements in the Device Work Center page. You can perform these tasks- add devices, modify credentials, check the reason for the device status, and view the device capabilities.

Import and export of the devices in CSV and XML formats.

Export of:

Device credentials file in CSV and XML formats.

Alarms and events in PDF or CSV format.

Inventory data file in PDF and CSV formats.

Support for new:

Devices: Cisco TelePresence Exchange System 1.2 and Cisco Profile 42-C40

Software versions: Cisco TelePresence Server 3.0 (parity), Cisco TelePresence Conductor 2.0, Cisco TelePresence Video Communication Server 7.2.1, Cisco TelePresence Management Suite 14.1, Cisco Media Conferencing Unit 4.4, Cisco TelePresence System 1.10, Cisco TelePresence Multipoint Switch 1.9.3, Cisco TelePresence TC and TE 6.0 Software, and Unified Communication Manager 9.1.(2).

See Supported Devices for Prime Collaboration 9.5 Assurance.

Voice Monitoring

Enhancements for Cisco Unified Border Element (CUBE) on SIP Trunk and Route groups usage monitoring:

Top 10 highly utilized SIP Trunks and Route Groups.

Real-time SIP Trunks and Route Groups Usage monitoring.

7 days historical utilization data. You can utilize this data to observe call pattern and troubleshoot issues.

Alerts when SIP trunk/Route Group utilization threshold violation is detected.

Alerts when SIP trunk outage is detected using Options Ping method.

Real-time and 7 days historical trend of Digital Signal Processors (DSP) resources [Transcoding, and Media Termination Point (MTP)] utilization.

Real-time and 7 days historical trend of SIP Call Activity statistics [Call Rate, Calls Rejected, Calls Failed].

Monitors and alerts when DSP resources utilization violates the configured threshold.

Performance Metrics.

Video Monitoring and Diagnostics

Ability to poll TMS at regular frequency to retrieve the most recent updated session details.

Cisco Mediatrace 3.0 for video diagnostics.


Filtration of Call Detail Records (CDR) reports based on call duration and call traffic type (audio or video).

10 new video attributes in the Call Detail Records (CDR) interactive report.

Administration - System Backup

A user interface that enables you to schedule backup for the Prime Collaboration Assurance database.

For detailed procedure on system back up, see Cisco Prime Collaboration 9.5 Administration Guide.

Prime Collaboration Provisioning

Cisco Prime Collaboration Provisioning 9.5 supports the following new features:

For detailed information on these supported features, see Cisco Prime Collaboration 9.5 Provisioning Guide.

Device Management

Cisco Jabber services support for Cisco Unified Communications Manager and Unity Connection in Provisioning.

Support for new:

Device: Cisco Jabber for Tablet

Software versions: Unified CM and Unity Connection 9.1(1) and 9.1(2), and Cisco Unified Presence 9.1(1).

See Supported Devices for Prime Collaboration 9.5 Provisioning for all supported devices

Infrastructure Configuration

Common Phone Profile, UC Service, and Service Profile Infrastructure Products.

New attributes in SIP Profile.

User Management

A single authorization role to all domains.

Allows you to delete phones without an associated user.

Option to Delete Users and Delete User with Service during LDAP synchronization.

A new attribute - Call Pick Up Group Provisioning in the Directory Number report.

Option to change the subscriber password for Unified CM.

Provisioning Attributes

SIP Dial Rule Provisioning Attribute is converted from set-only to a fully-managed attribute.

Support for comma characters to pause speed dialing in the Speed Dial Info Provisioning Attribute.

Business Rules

A new rule to change the PIN or Password of a subscriber for Cisco Unified Communications Manager.

Order Management

Support to order:

Cisco Jabber Services for Tablet, Desktop, Android, BlackBerry, and iPhone.

Enhanced Mobility Service, which consists of standard provisioning services such as Extension Mobility, line, and voicemail in a single order.

Enhanced Mobility Service with Unified Messaging, an Extension Mobility device profile, line, voicemail, email and unified messaging for the selected subscriber.


A user interface that enables you to schedule backup for the Prime Collaboration Provisioning database.

Configure a time delay before switching the Prime Collaboration Provisioning server to the Maintenance Mode. An email notification is sent to all the administrators when the server is switched into the maintenance mode.

Prime Collaboration 9.5 Bugs

For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Toolkit.

This section contains the following information:

Open Bugs

Using the Bug Toolkit

Open Bugs

The following tables list the open bugs in Prime Collaboration 9.5:

Open Bugs in Prime Collaboration Assurance 9.5

Open Bugs in Prime Collaboration Provisioning 9.5

To view more details and possible workaround information for a particular bug, see Using the Bug Toolkit.

Table 3 Open Bugs in Prime Collaboration Assurance 9.5 

Bug ID


Sometimes the call failure count does not match in the Call Status History and Call Distribution by Release Code panes on the Call Failure Troubleshooting page (End-Users Impact (Home) > Top 5 Call Failure Locations).


The pie-chart labels overlaps or truncates when there are more number of endpoint models.


The dashlet is truncated when the dashboard layout is selected as 3 or 4 columns.


When an endpoint, Cisco MCU and/or Cisco TPS is unregistered from Cisco VCS, an alarm is raised. However, in the UI tooltip, the link between the endpoint, Cisco MCU and/or Cisco TPS and VCS cluster displays the device status as registered.


In the Service Experience Detailed view, (Call Records Report table) the Quick filter displays incorrect data (either empty or zero value).


The CUBE trunk details are not displayed in the Top N Trunks and/or Bottom N Trunks dashlet. This issue occurs when the SIP trunks are configured to a single CUBE from multiple clusters. Similar issue is seen when a single gateway is used for multiple clusters.


Calls that have started on the current day but ends beyond 4 a.m on the next day are not displayed in the Analytics dashboards.


If there are multiple SRST routers managed in the Prime Collaboration Assurance server, the Unified CM Cluster SRST Reference Summary dashlet shows incorrect SRST router reference.


The Call Count shown in the Prime Collaboration Analytics dashboard detailed view graph may not match with the number of records present in the Call Records pane.


Getting started links are not displayed when you initially log into the Prime Collaboration Assurance server.


The Capacity Analysis dashboard (detailed view) data are populated after completing 24 hours from:

the time of the installation of Prime Collaboration Assurance and Analytics, or

the time Prime Collaboration Analytics is enabled on the Prime Collaboration Assurance server.


The Call Records pane in the Service Experience Distribution and Endpoints with Service Quality Issues dashlets (detailed views) may show 0.0 MOS values when the actual value is NA. You may also view negative values for MOS, Minimum MOS, Concealment Seconds, Severely Concealment Seconds and so on.


In the Diagnostics view (Unified CM Cluster view), the IP address is displayed instead of FQDN for Unified CM. However, correct Unified CM hostname is displayed in the Device Work center.


When you manage analytics data for 10,000 endpoints over a period, the Prime Collaboration Analytics UI may be slow in response.


For Cisco VCS multsite calls, if the call duration is same for all the participants, the call detail record is shown for only one participant.


The Last 1 week and 2 weeks reports contain data for 8 and 15 days, instead of 7 and 14 days.


In the Deployment Distribution by Endpoint Model dashlet, some of the endpoints registered to Cisco VCS are displayed as Active even when the endpoints are unregistered from Cisco VCS.

This issue is not applicable for Cisco Jabbers registered with Cisco VCS.


All location details are displayed instead of the launched location when you switch from grid view to chart view in the Top and/or Bottom N Location CAC Bandwidth Utilization (detailed view).


This issue occurs if you have deployed Cisco Prime Collaboration 9.5 Assurance OVA for very large deployment (up to 150,000 endpoints) - Enterprise Deployment.

Unable to load the content or Unresponsive error message may appear if you are using Windows Internet Explorer 9.0. The Prime Collaboration Assurance GUI response on this browser version may be slow.

Table 4 Open Bugs in Prime Collaboration Provisioning 9.5 

Bug ID


This issue occurs in Self-care when you update the phone DND option.

The Update has failed error persists although you try to update the phone settings with the correct value. However, the correct value is updated in the Unified CM.


The progress bar is not displayed while performing Unity Connection infrastructure synchronization.


Some products are displayed as orderable products for a user, who does not have permission to order the displayed products.


Unable to reset SSH password (common phone profile) through change order request.


This issue occurs in the Cisco Prime Collaboration converged mode, when the Prime Collaboration Provisioning application is switched to the maintenance mode.

The WAP error is displayed for the logged in users when they access the Prime Collaboration Provisioning UI links (Design and Deploy).


ifd.getElementsByTagname("textarea")[0] is undefined error message is displayed when you try to access the UI links after the session is timed out.


Inactive or deleted users in the LDAP server are not deleted from the Prime Collaboration Provisioning server during LDAP synchronization through CLI option Delete User with Services.


Incorrect page is displayed when Prime Collaboration Provisioning license expires.


Incorrect timestamp is displayed when synchronization and/or license audit tasks are performed during the Daylight Saving Time (DST).

Note To know all Prime Collaboration 9.0 resolved bugs in Prime Collaboration 9.5, see Using the Bug Toolkit.

Using the Bug Toolkit

This section explains how to use the Bug Toolkit to search for a specific bug or to search for all bugs in a release.

Step 1 Go to

Step 2 At the Log In screen, enter your registered username and password; then, click Log In. The Bug Toolkit page opens.

Note If you do not have a username and password, you can register for them at

Step 3 To search for a specific bug, click the Search Bugs tab, enter the bug ID in the Search for Bug ID field, and click Go.

Step 4 To search for bugs in the current release, click the Search Bugs tab and specify the following criteria:

Select Product Category—Cloud and Systems Management.

Select Products—Cisco Prime Collaboration.

Software Version—9.0 or 9.5.

Select Version Type—You can use either Fixed-in to know all resolved bugs or Found-in to know the lists of bugs reported in the select version.

Search for Keyword(s)—Separate search phrases with boolean expressions (AND, NOT, OR) to search within the bug title and details.

Advanced Options—You can either perform a search using the default search criteria or define custom criteria for an advanced search. To customize the advanced search, click Use custom settings for severity, status, and others and specify the following information:

Severity—Choose the severity level.

Status—Choose Terminated, Open, or Fixed.

Choose Terminated to view terminated bugs. To filter terminated bugs, uncheck the Terminated check box and select the appropriate suboption (Closed, Junked, or Unreproducible) that appears below the Terminated check box. Select multiple options as required.

Choose Open to view all open bugs. To filter the open bugs, uncheck the Open check box and select the appropriate suboptions that appear below the Open check box. For example, if you want to view only new bugs in Prime Collaboration 9.5, choose only New.

Choose Fixed to view fixed bugs. To filter fixed bugs, uncheck the Fixed check box and select the appropriate suboption (Resolved or Verified) that appears below the Fixed check box.

Advanced—Check the Show only bugs containing bug details check box to view only those bugs that contain detailed information, such as symptoms and workarounds.

Modified Date—Choose this option to filter bugs based on the date when the bugs were last modified.

Results Displayed Per Page—Specify the number of bugs to display per page.

Step 5 Click Search. The Bug Toolkit displays the list of bugs based on the specified search criteria.

Tip To export the results to a spreadsheet, click the Export All to Spreadsheet link.

Related Documentation

See Prime Collaboration 9.5 Documentation Overview for a list of Prime Collaboration 9.5 guides.

Accessibility Features in Prime Collaboration 9.5

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Subscribe to the What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.