Cisco Prime Collaboration Assurance Guide, 9.5
Prime Collaboration Dashboards
Downloads: This chapterpdf (PDF - 336.0KB) The complete bookPDF (PDF - 4.16MB) | Feedback

Table Of Contents

Prime Collaboration Dashboards

End-Users Impact Dashboard

Top 10 Impacted TelePresence Endpoints with Alarms

Sessions with Alarms

Top 10 TelePresence Endpoints with Call Quality Events

Endpoints Health Summary

Top 5 Call Failure Locations

Top 5 Poor Voice Call Quality Locations

Endpoints Utilization Dashboard

Top 10 Utilized TelePresence Endpoints

Top 10 Utilized TelePresence Endpoint Models

Top 10 No Show TelePresence Endpoints

Least 10 Utilized TelePresence Endpoints

Least 10 Utilized TelePresence Endpoint Models

Number of TelePresence Sessions

Infrastructure Dashboard

Infrastructure Health Summary

Top 10 Utilized Conferencing Devices

Video Ports Utilization Summary

Management Devices

Conferencing Devices

Enterprise License Manager

Call and Session Control Devices

Top 5 Location CAC Bandwidth Usage

Service Availability Summary

Top 10 Devices with Alarms

Top 10 Utilized Trunks/Route Groups

Topology Dashboard

Map Display Pane

Detailed Device View

TelePresence Exchange Dashboard (MSP mode)

Cluster-node Health Summary

Call and Session Control Devices

Conference Devices

Customer Summary Dashboard (MSP mode)

Customer Alarm Summary

Customer Device Summary

Customer Endpoint Summary

Sessions with Alarms

Prime Collaboration Dashboard Notes

Adding a Customized Dashboard


Prime Collaboration Dashboards


The Prime Collaboration dashboards provide information about the status of IP telephony and Cisco TelePresence systems.

You can view the following dashboards from the Prime Collaboration home page in the enterprise mode:

Dashboard
Description

End-Users Impact

Information about sessions and alarms.

Endpoints Utilization

Information about endpoints and their utilization.

Infrastructure

Information about conferencing devices, management devices, call and session devices, and video ports.

Topology

This dashboard provides a logical top-level view of your IP telephony network. This view focuses on call control relationships.

Provisioning

Information about pending orders, device synchronization status, and deployment status. This dashboard is available only when Assurance and Provisioning servers are converged. For more information about the Provisioning Dashboard, see the "Dashboard" section in Cisco Prime Collaboration 9.5 Provisioning Guide.


You can view the following dashboards from the Prime Collaboration home page in the MSP mode:

Dashboard
Description

TelePresence Exchange

Information about cluster node, call and session control devices, and conferencing devices.

Customer Summary

Information about alarm, endpoints, session alarms and inventory aggregated per customer


You can view data either as a chart or in a tabular format. By default, reports are displayed as charts that are interactive; that is, you can click on the data to launch the associated page. When you view a report in the tabular format, you can export data in the CSV format.

In the dashboard, you can view data for:

A day—Data collected from 00:00:00 hours to current time.

A week—Data collected during the last seven days including today, starting from 00:00:00 hours.

Four weeks—Data collected during the last 28 days including today, starting from 00:00:00 hours.


Note On all pages, the time displayed is the Prime Collaboration server time. In the converged mode, Assurance server time will be displayed.


You can view data as performance graphs. These performance graphs are launched from multiple points, such as the dashlets, Detailed Device Views, and Diagnostics Summary Views. For more information on availability of these graphs, see the dashboard sections further in this chapter, Diagnostics Summary View, and Detailed Device View. You can choose from the following data options:

Real Time—When you launch a performance graph, it shows real time data by default.

HistoryWhen you select History, the performance graph shows hourly average data for seven days.

Hourly MaxWhen you select Hourly Max, the performance graph shows peak data for the hour.

Hourly AverageWhen you select Hourly Average, the performance graph shows average data for the hour.

Hourly Min—When you select Hourly Min, the performance graph shows minimum data for the hour.

End-Users Impact Dashboard

The End-Users Impact dashboard helps you to identify the most impacted TelePresence endpoints, sessions with alarms, and poor call quality locations.

It contains the following dashlets:

Top 10 Impacted TelePresence Endpoints with Alarms

Sessions with Alarms

Top 10 TelePresence Endpoints with Call Quality Events

Endpoints Health Summary

Top 5 Call Failure Locations

Top 5 Poor Voice Call Quality Locations

Top 10 Impacted TelePresence Endpoints with Alarms

Displays the top 10 TelePresence endpoints with alarms. The alarm count includes alarm with the severity Cleared.

You can view the graph for endpoints and service infrastructure devices.

You can click on the bar chart to launch the Alarm Browser to view all endpoints and service infrastructure devices that have this specific alarm type.

Sessions with Alarms

Displays the number of in-progress sessions with alarms.

You can launch the 360° Session View from this dashlet.

Top 10 TelePresence Endpoints with Call Quality Events

Displays the top 10 endpoints with call quality events (packet loss, jitter, and latency).

You can click on the event data to launch the Events page.

Endpoints Health Summary

Provides a summary of the status of all the endpoints in the network. You can view a summary for hard endpoints, soft clients, and TelePresence endpoints.

The dashboard displays the summary as a pie chart or table. It provides information about the endpoints in the following modes:

Unregistered—Endpoints that are not registered with Cisco Unified CM and VCS. Displayed in red. The count displayed for "Unregistered from UCM" includes the devices that are in SRST mode and Energy Save mode. You can click on the SRST mode and Energy Save mode data to launch the phone reports.


Note If all phones with a single SRST reference are in Unregistered state with a status reason code other than "energyWisePowerSavePlus," they are classified as being in SRST mode.


Registered—Endpoints that are registered with Cisco Unified CM and VCS. Displayed in green. The count displayed for "Registered Hard Phones" includes the TelePresence endpoints.

Unknown—Endpoints that are in Unknown state (registration status of the endpoints is unknown). Displayed in blue.

Click on the pie chart to view the Endpoint Health Troubleshooting window, which has the links to the following pages:

Endpoint Diagnostics

Phone Report

UCM Troubleshoot

VCS Troubleshoot

The phone counts shown in the UC Topology View, Diagnostics Summary View, and Endpoint Health Summary dashlet will be in synchronized, with a maximum of 10 minutes delay. You can schedule cluster discovery to trigger this synchronization manually, if required. Cluster discovery will also resynchronize the registration status for all phones. If cluster discovery is not scheduled manually, synchronization takes place as part of nightly cluster discovery.

Top 5 Call Failure Locations

Displays the top five locations that are experienced the most call failures in the last hour. Prime Collaboration aggregates the available CDR data at fixed time intervals and displays it in this dashlet.

The top five locations are chosen taking into account all the Cisco Unified CM clusters that are added in Prime Collaboration. For example, if three Cisco Unified CM clusters are added in Prime Collaboration, and each cluster has 30 locations, then the top five locations are chosen from among these 90 locations.

If there are fewer than five locations that are experiencing call failures, only those locations are shown. If the percentage of failed calls in a location is less than 0.5, the location is ignored.

You can click the bubble in the Z axis to view the following details:

Cluster

Failed Calls

Total Calls

Click Troubleshoot to open the Call Failure Troubleshooting page.

Top 5 Poor Voice Call Quality Locations

Provides information about the top five locations that are experienced the poorest call quality in the last hour.

The X axis shows the location. The Y axis shows the number of poor calls. The Z axis shows the percentage of poor calls, represented as bubbles. If the percentage of failed calls in a location is less than 0.5, the location is ignored.


Note TelePresence call details are not included in this dashlet.


Click the bubble in the Z axis to view the following details:

Cluster

Poor calls

Total calls

Click Troubleshoot to open the Call Quality Troubleshooting page. The Call Quality Trend pane shows the poor calls for the last 24 hours, per location. The Impacted Devices pane shows the devices that were involved in the call for that particular hour. Click any bar in the Impacted Devices pane to open the Call Details pane.


Note To view the call details, phone access switch must be monitored or discovered from the phone using CDP neighbor discovery.


Endpoints Utilization Dashboard

This dashboard helps you to identify the No Show endpoints, most commonly used and least used TelePresence endpoints, and endpoint models.

It contains the following dashlets:

Top 10 Utilized TelePresence Endpoints

Top 10 Utilized TelePresence Endpoint Models

Top 10 No Show TelePresence Endpoints

Least 10 Utilized TelePresence Endpoints

Least 10 Utilized TelePresence Endpoint Models

Number of TelePresence Sessions


Note Mass endpoint details are not included in the TelePresence Utilization reports. Polycom, which is a midrange TelePresence endpoint, is included in these reports.


Top 10 Utilized TelePresence Endpoints

Displays the top 10 utilized endpoints in your network.

You can view the graph either by duration or session.

By duration—The utilization is by usage hours. For example, if the utilization is shown as 0.634 hours, it means the endpoint has been utilized for approximately 38 minutes (0.634 x 60).

By session—The utilization is by number of sessions. Here, only completed sessions are considered. If the number of sessions is one, the value of the x-axis is displayed in decimals (0.2, 0.4...). If the number of sessions is more than one, the value of the x-axis is displayed in absolute numbers (1, 2, 3...).

You can click on the bar chart to launch the All Sessions Summary Report for the selected endpoint.

Top 10 Utilized TelePresence Endpoint Models

Displays the utilization, based on specific endpoint models.

You can view the data:

For a day—The maximum utilization is ten hours. That is, if the utilization is 120 minutes for a day, the average utilization for a day is 20% ((120/[10*60])*100).

For a week—The maximum utilization is 50 hours. That is, if the utilization is 1500 minutes for a week, the average utilization for a week is 50% ((1500/[50*60])*100).

For four weeks—The maximum utilization is 200 hours. That is, if the utilization is 10,800 minutes for a month, the average utilization for a month is 90% ((10,800/[200*60])*100).

You can click on the bar chart to launch the Endpoint Utilization Report for the selected endpoint model.

Top 10 No Show TelePresence Endpoints

Displays the top 10 endpoints that did not participate in the scheduled sessions.

You can click on the bar chart to launch the No Show Sessions Summary Report for the selected endpoint.

Least 10 Utilized TelePresence Endpoints

Displays the least 10 utilized endpoints in your network.

You can view the graph either by duration or session.

By duration—The utilization is by usage hours. For example, if the utilization is shown as 0.634 hours, it means, the endpoint has been utilized for approximately 38 minutes (0.634 * 60).

If the utilization is zero, this is not shown in the bar chart. To see this data, you should launch the tabular format.

By session—The utilization is by number of sessions. Here, only completed sessions are considered. If the number of sessions is one, the value of the x-axis is displayed in decimals (0.2, 0.4...). If the number of sessions is more than one, the value of the x-axis is displayed in absolute numbers (1, 2, 3...).

You can click on the bar chart to launch the All Sessions Summary Report for the selected endpoint.

Least 10 Utilized TelePresence Endpoint Models

Displays the utilization, based on specific endpoint models. If the utilization is zero, this is not shown in the bar chart. To see this data you should launch the tabular format.

You can view the data:

For a day—The maximum utilization is ten hours. That is, if the utilization is 120 minutes for a day, the average utilization for a day is 20% ((120/[10*60])*100).

For a week—The maximum utilization is 50 hours. That is, if the utilization is 1500 minutes for a week, the average utilization for a week is 50% ((1500/[50*60])*100).

For four weeks—The maximum utilization is 200 hours. That is, if the utilization is 10,800 minutes for a month, the average utilization for a month is 90% ((10,800/[200*60])*100).

You can click on the bar chart to launch the Endpoint Utilization Report for the selected endpoint model.

Number of TelePresence Sessions

Displays the number of in-progress and completed sessions. Click on the chart to launch the Session Detail report for a particular session.

The session data is aggregated for every two hours. For example, on a day, assume that you had only two sessions. The first session started at 01:00 hours and ended at 03:00 hours, and the second session started from 02:20 hours and ended at 05:50 hours.

The data is displayed as:

0:00—Zero

2:00—1; an in-progress session from 01:00 to 03:00 is displayed between 0:00 and 02:00 hours.

4:00—2; a completed session from 01:00 to 03:00 and an in-progress session from 02:20 to 05:50 are displayed between 02:00 and 04:00 hours.

6:00—1; a completed session from 02:20 to 05:50 is displayed between 04:00 and 06:00 hours.

8:00—Zero; no sessions occurred between 06:00 and 08:00 hours.

10:00—Zero

12:00—Zero

...

24:00—Zero; no sessions occurred between 22:00 and 24:00 hours.

You can view the data as a chart or in a tabular format. You can also export the data into an Excel spreadsheet.

Infrastructure Dashboard

This dashboard provides information about management devices, conferencing devices, video ports, and call and session control devices. It also provides an infrastructure and service health summary.

It contains the following dashlets:

Infrastructure Health Summary

Top 10 Utilized Conferencing Devices

Video Ports Utilization Summary

Management Devices

Conferencing Devices

Enterprise License Manager

Call and Session Control Devices

Top 5 Location CAC Bandwidth Usage

Service Availability Summary

Top 10 Devices with Alarms

Top 10 Utilized Trunks/Route Groups

Infrastructure Health Summary

Displays the number of infrastructure devices with and without alarms. In addition, you can also view the number of devices, based on the alarm severity.

You can click on the total device data to launch the Device Inventory page. You can also click on the devices with alarms data to launch the Alarms and Events page.

By default, the information is displayed in a pie chart. The pie chart is updated when the UI is refreshed. You can change this display to a table.

Top 10 Utilized Conferencing Devices

Displays the top 10 utilized conferencing devices.

You can view the average and peak usage of the ports in the conferencing device.

The utilization is shown as 100% even if the utilization is more than 100%.

All data is in percentage. You can click on any data to launch the conferencing device utilization report.

Video Ports Utilization Summary

Displays the video ports utilization of the conferencing devices.

You can view the utilization as:

Percentage

Actual numbers

Click on the utilization data under the column Video Ports Used to launch the Session Monitoring page.

You can view the following details:

Name and IP Address—You can click on the device name or IP address to launch its application in a browser.

Rest your mouse pointer over the Name column and click the quick view icon to view the:

Media Processing Engine, Call Control Process, Conference Manager, Security Key Exchange, and Media Switching status.

CPU and memory utilization.

Device Type.

Video Ports Used.

Management Devices

Displays the management devices in your network.

You can see the following details:

Status—Displays whether the device is normal, suspended or contains errors. You can click on the status icon to launch the Alarm browser.

This icon is displayed when there is a critical service infrastructure, unreachable, or inaccessible alarm.

Name and IP Address—You can click on the device name or IP address to launch it in a browser.

Rest your mouse pointer over the Name column and click the quick view icon to view the:

Database, LDAP server, Cisco Unified CM, calendar service, room phone UI, multipoint conference, and WebEx status.

CPU and memory utilization. For Cisco Multipoint Control Unit (MCU) systems, if the CPU utilization is less than 1%, the value is displayed as zero. For Cisco TelePresence Server (TS), these details are not displayed and you cannot launch quick view.

Device Type

Last Device Poll—Displays the date and time when the device statuses were last polled by Prime Collaboration.

Conferencing Devices

Displays the conferencing devices in your network.

You can see the following details:

Status—Displays whether the device is normal, suspended or contains errors. You can click on the status icon to launch the Alarm browser.

This icon is displayed when there is a critical service infrastructure, unreachable, or inaccessible alarm.

Name and IP Address—You can click on the device name or IP address to launch it in a browser.

Rest your mouse pointer over the Name column and click the quick view icon to view the:

Media Processing Engine, Call Control Process, Conference Manager, Security Key Exchange, and Media Switching status (for Cisco TelePresence Multipoint Switch only).

Audio Load, Video Load, Media Load, Video ports in use, Battery Status, Temperature Status and Voltage status (for MCU only).

CPU and memory utilization.

Last Device Poll

Device Type

Video Ports Used

Audio Ports Used

Master Conductor

Enterprise License Manager

The licensing information for voice is categorized under Enterprise License Manager (ELM) licenses. This dashlet displays usage of all UC applications licenses (CUCM and Unity Connection). Whenever the ELM and Unified CM co-reside, you need to activate the Enterprise License Management Resource API manually. For more information, see the Setting up Devices for Prime Collaboration Assurance wiki.

You can see the following details:

License Type—Displays the different types of licenses available, such as, CUWLPremium, CUWLStandard, UCM Advanced, and so on.

Product Type—The product type to which the license type belongs.

Status—The status for a license type - valid, violated, demo.

Remaining—Count of licenses available or unused, for each license type.

Call and Session Control Devices

Displays the call and session control devices in your network.

You can see the following details of these devices:

Status—Displays whether the device is normal, suspended or contains errors. You can click on the status icon to launch the Alarm browser.

Name and IP Address—You can click on the device name or IP address to launch it in a browser.

Rest your mouse pointer over the Name column and click the quick view icon to view the:

Cisco DB, Cisco CTI Manager, or Cisco Call Manager status.

CPU and memory utilization.

Device Type

Last Device Poll

For VCS application in virtual environment, hardware details such as fan, temperature, and voltage will not be displayed in the quick view. Instead, the following message will be displayed:

Data available only for Cisco VCS appliance.

Top 5 Location CAC Bandwidth Usage

Provides information about the top five locations at which bandwidth usage is the highest.

You can view the location name, number of failed calls in the last hour, and bandwidth used (as a percentage, per location).

By default, the table is sorted based on the number of failed calls. If there are no failed calls, then the table is sorted based on bandwidth used. If two or more locations have the same number of failed calls, the sort order is based on the bandwidth used.

The bandwidth utilization for video traffic, is based on the video bandwidth data maintained on the CUCM, for each location configured on the CUCM. This is only for calls setup through CUCM, and not VCS.

Data is polled every 4 minutes.

Service Availability Summary

Provides the most recent data about the devices listed under the Unified Communication device group.

The X axis displays the number of applications or servers. The Y axis displays the application type.

Green indicates applications that are active. Orange indicates applications that are down.

Click on the bar to open a popup that provides links to Detailed Device View, and Alarms & Event page.

You can click in the bar to open a popup that provides the following details:

Name—IP address or DNS name of the application.

IP Address

Troubleshoot—Click to open the Detailed Device View or device diagnostic view (depending on the device) and the Alarms & Events page for the application. The details available on the troubleshooting page depend on the application type:

Cisco Unified Communications Manager—UCM Diagnostic View

Cisco Unity Connection—Voicemail Diagnostic View

Cisco Presence Server—Presence Diagnostic View

Other devices—Detailed Device View

The following table gives details about the services and events that are considered in classifying the application as down.

Application
Event
Service Affected

Cisco Unified Communications Manager

ServiceDown

Call Manager service

ServiceStopped

Call Manager service

Unresponsive1 .

Cisco Unified Communications Manager Business Edition

ServiceDown

Call Manager service

ServiceDown

Connection Conversation Manager

ServiceStopped

Call Manager service

ServiceStopped

Connection Conversation Manager

Unresponsive

Cisco Unity Connection

ServiceDown

Connection Conversation Manager

ServiceStopped

Connection Conversation Manager

Unresponsive

Cisco Contact Center Enterprise

ComponentDown

Unresponsive

Cisco Contact Center Express

ServiceDown

CRS Node Manager-CRS Cluster View Daemon

ServiceDown

Unified CCX Node Manager-Cisco Unified CCX Cluster View Daemon

ServiceDown

Cisco Unified CCX Node Manager-Cisco Unified CCX Cluster View Daemon

ServiceDown

Cisco Unified CCX Engine

ServiceDown

Cisco Application Engine

Unresponsive

Cisco Unified MeetingPlace Enterprise

ServiceDown:

MeetingPlace System Integrity Manager

ServiceDown

Cisco Unified MeetingPlace System Integrity Manager

Unresponsive

Cisco Unified MeetingPlace Express

ServiceDown

MeetingPlace Application

ServiceDown

MeetingPlace Web Conference Core

Unresponsive

Cisco Unified Customer Voice Portal

ServiceDown

ProductName:vxm

Unresponsive

Cisco Unified Presence Server

ServiceDown

Cisco UPS Presence Engine

ServiceDown

Cisco UP Presence Engine

ServiceDown

Cisco Presence Engine

ServiceStopped

Cisco UPS Presence Engine

ServiceStopped

Cisco UP Presence Engine

ServiceStopped

Cisco Presence Engine

Unresponsive

Cisco Finesse

ServiceDown

Cisco Finesse Notification Service

Unresponsive

Cisco MediaSense

ServiceDown

Cisco MediaSense Call Control Service

Unresponsive

Cisco Unified Communications Manager Express

ServiceDown

Cisco Call Manager Express

Unresponsive

Cisco Unity Express

ServiceDown

Cisco Unity Express

Unresponsive

Cisco Emergency Responder

ServiceDown

Cisco Emergency Responder

Unresponsive

Cisco Unified Border Element

ServiceDown

Cisco Unified Border Element

Unresponsive

Cisco VCS

Unresponsive

Cisco TelePresence Manager (CTSMAN)

Unresponsive

Cisco TelePresence Management Suite (TMS)

Unresponsive

Multipoint Control Unit

Unresponsive

Cisco TelePresence Conductor

Unresponsive

1 Only ICMP Unresponsive is considered, SNMP unresponsive is not be considered. This is applicable for all applications.

If the device is unreachable, it is marked as down.

Top 10 Devices with Alarms

Displays the top 10 devices with alarms. The alarm count includes alarms with the severity Cleared.

You can click on the bar chart to launch the Alarm Browser to view all endpoints and service infrastructure devices that have this specific alarm type.

You can launch the Device Work Center and click either on the Endpoint or Service Infrastructure links to view the device details.


Note Clusters are not treated as devices and are not shown in this dashlet.


Top 10 Utilized Trunks/Route Groups

Provides information about the top ten utilized trunks and route groups in terms of channel usage.

Click the channel utilization bar to display a graph that plots trunk utilization or route group utilization against time. The data for the last polling cycle is displayed.

You can view popups that display the usage as a percentage when you place the cursor on the X axis coordinates for each four-minute interval. To open a detailed performance graph showing trunk or route usage, click the points on the graph or the channel utilization bar that correspond to the X axis coordinates.

Prime Collaboration allows you to calculate the Route Group aggregation and configure maximum capacity for SIP Trunks.

Click the Utilization Settings link, under the SIP Trunk Max Capacity tab, select the Gateway that is a Border Element and select the IP of the Border Element. Specify the maximum number of calls that can go through the SIP Trunk.

To calculate Route Group aggregation: under the Route Group Aggregation tab, select the Unified Communication System (UCS) cluster, Route Group, then select the Trunks that belong to the specified Route Group.

Topology Dashboard

This dashboard provides a logical top-level view of your IP telephony network. This view focuses on call control relationships. It also displays Cisco Unified CMs, VCS, Unity Connection clusters, devices, route groups, and route lists.

You can use the Topology View to:

Search for phones.

View a summary of IP Communications devices.

View device events.

View maps at cluster level.

In the Topology View, icons appear next to the device when an event is generated on the device. When an event is generated, it remains in the Topology View until it is cleared. The cleared event is removed from the Events display after you invoke the Prime Collaboration purge operation.

There are two ways to search for phones and devices in Topology View:

Search report panel —Searches for phones by domain name, IP address, or MAC address and for devices by domain name or IP address.

Phone search panel—Searches for phones by phone extension, IP address, MAC address, or SIP URI.


Tip To enlarge or reduce the size of the map display, use the size slider at the top of the pane.


Map Display Pane

The map display pane shows the registration status of IP telephony devices and SRST status of SRST-enabled devices.

You can navigate down to an object in the display pane by clicking on the object. The devices under the object are then displayed.

The top-level view shows Cisco Unified CM clusters and Cisco Unified Contact Center solution groups. If objects are excessively large, they are displayed in a report page when selected. For smaller objects, the IP telephony devices are displayed along with registration status.

Pause your mouse pointer over the Cisco Unified CM cluster cloud to view the following details:

Cluster Name

Registered Phones

Unregistered Phones

Unknown Phones

Devices

For Cisco Unified Contact Center, the top-level view displays only one Unified Contact Center Enterprise (CCE) cloud. When you navigate down on this cloud, the individual CCEs appear again as clouds. Navigating down on these clouds, shows the individual devices with relevant information.

Pause your mouse pointer over a Unity Connection device to view the following details:

Name

IP Address

Capability

Status

Cluster status

Role (subscriber/publisher)

Alternate Node

You can also view the connectivity of neighbor devices by using the right-click menu. For every selected device, the next-hop devices that are physically connected are displayed.

Detailed Device View

You can right-click on a device in UC Topology View and launch the Detailed Device View.

The component categories pane lists the components of the device. You can select a component to view detailed information pertaining to that component, such as CPU usage for a processor, total used memory, and so on.

If the device you are viewing is an aggregate device, the subdevice also appears in the component categories pane.

The system information pane displays the IP address, MAC address, device capability, discovery status, model, platform name, system location, and system object ID.


Note All the performance counters are not listed by default. The performance counters are listed based on the polling settings configured for that device group.


You can suspend or resume device or component monitoring by clicking the Suspend or Resume button.

You can launch Cluster Diagnostic View, Alarm Browser, UCM Diagnostic View, diagnostic tests, and performance graphs by using the Launch Tools option. The tools that are available vary depending on the device type and its configuration.

TelePresence Exchange Dashboard (MSP mode)

This dashboard is displayed in the MSP mode. It provides information about cluster node, call and session control devices, and conferencing devices.

It contains the following dashlets:

Cluster-node Health Summary

Call and Session Control Devices

Conference Devices

Cluster-node Health Summary

Displays the list of nodes that are part of the CTX. It also gives the status of the nodes. You can see the following details:

Alarm Severity

Node Name

IP Address

Cluster

Node Type

Call and Session Control Devices

Displays the call and session control device in your network. You can see the following details:

Alarm Severity

Name

IP Address

Type

Region

Call Setup Failure

Unavailable Duration

Rest your mouse pointer over the Name column and click the quick view icon to view the Device Type summary and Region Summary.

Conference Devices

Displays the conferencing devices in your network. You can see the following details:

Alarm Severity

Name

IP Address

Type

Region

Resource Group

Capacity

In-Use Failures

Out of ports

Rest your mouse pointer over the Name column and click the quick view icon to view the Device Type summary and Region Summary.

Customer Summary Dashboard (MSP mode)

This dashboard is displayed in the MSP mode. It provides information about alarm, endpoints, session alarms and inventory aggregated per customer. It contains the following dashlets:

Customer Alarm Summary

Customer Device Summary

Customer Endpoint Summary

Sessions with Alarms

Customer Alarm Summary

Displays the list of alarms consolidated per customer based on the severity. Each customer level it gives the total alarms based on the Severity. You can see the following details:

Customer

Name

Total

Critical

Major

Minor

Warning

Customer Device Summary

Displays the list of alarms consolidated per customer based on the severity. Each customer level it gives the total alarms based on the severity. You can see the following details:

Customer

Name

Total

Active

Down

Customer Endpoint Summary

Displays the list of endpoints based on the customer consolidated based on their Registration status. You can see the following details:

Customer

Name

Total

Registered

Unregistered

Unknown

Sessions with Alarms

Displays the number of in-progress sessions with alarms.

Prime Collaboration Dashboard Notes

Data is not displayed in the dashboard when you launch Prime Collaboration for the first time. You must complete the following tasks before viewing data in the dashboard:

Discovering the devices

Importing the sessions

Polling the devices

Table 12-1 shows when the data will be populated and the license required for each dashlet.

Table 12-1 Prime Collaboration Dashboards 

Dashlet Name
When the Data Is Populated
Licenses Required

Top 10 Impacted TelePresence Endpoints with Alarms

The data is displayed as soon as the discovery is complete.

Alarms for the current day are displayed, by default. No data is displayed if there are no alarms triggered for that day.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Sessions with Alarms

The data is displayed as soon as a session is started.

Session details for the current day are displayed, by default. If there are no sessions for that day, no data is displayed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Top 10 TelePresence Endpoints with Call Quality Events

The data is displayed as soon as a session is completed.

Data for the current day is displayed, by default. If there is no call quality events for that day, no data is displayed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Endpoints Health Summary

The data is displayed as soon as discovery is completed.

Mass endpoint

Top 5 Call Failure Locations

The data is displayed as soon as discovery is completed.

Data will not be displayed if there are no call failure events.

Mass endpoint

Top 5 Poor Phone Voice Call Quality Locations

The data is displayed as soon as discovery is completed.

Mass endpoint

Top 10 Utilized TelePresence Endpoints

The data is displayed as soon as a session is completed.

Endpoints utilized most for the current day are displayed, by default. If there are no endpoints utilized for that day, no data is displayed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Top 10 Utilized TelePresence Endpoint Models

The data is displayed as soon as a session is completed.

Endpoint models utilized most for the current day are displayed, by default. If there are no endpoint models utilized for that day, no data is displayed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Top 10 No Show TelePresence Endpoints

The data is displayed after a scheduled session has ended.

No data is displayed if all endpoints regularly participate in the scheduled sessions and also, if there are no scheduled sessions.

No show endpoints for the current day are displayed, by default.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Least 10 Utilized TelePresence Endpoints

The data is displayed as soon as discovery is completed.

Endpoints utilized least for the current day are displayed, by default.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Least 10 Utilized TelePresence Endpoint Models

The data is displayed as soon as discovery is completed.

Endpoint models utilized least for the current day are displayed, by default.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Infrastructure Health Summary

The data is displayed as soon as discovery is completed.

Mass endpoint

Top 10 Utilized Conferencing Devices

The data is displayed as soon as discovery is completed.

Data is refreshed every hour.

The top 10 utilized conferencing devices for the current day are displayed, by default. If there are no conferencing devices utilized for that day, no data is displayed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Video Ports Utilization Summary

The data is displayed as soon as discovery is completed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Management Devices

The data is displayed as soon as discovery is completed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Conferencing Devices

The data is displayed as soon as discovery is completed.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Call and Session Control Devices

The data is displayed as soon as discovery is completed.

Mass endpoint

Top 5 WAN Traffic Locations

The data is displayed as soon as discovery is completed

Mass endpoint

Service Health Summary

The data is displayed as soon as discovery is completed.

Mass endpoint

Top 10 Devices with Alarms

The data is displayed as soon as the discovery is complete.

Alarms for the current day are displayed, by default. No data is displayed if there are no alarms triggered for that day.

Mass endpoint

Top 10 Utilized Trunks/Route Groups

The data is displayed as soon as discovery is completed.

Mass endpoint

Topology

The data is displayed after CUCM or VCS cluster is discovered.

No specific license required

Cluster-node Health Summary (MSP mode)

The data is populated after CTX is discovered. Data is collected from primary CTX admin node. The primary admin node provides data for the other nodes in the cluster.

No specific license, but Prime Collaboration must be installed in the MSP mode.

Region Summary (MSP mode)

The data is populated after CTX is discovered. Data is collected from primary CTX admin node. The primary admin node provides data for the other nodes in the cluster.

No specific license, but Prime Collaboration must be installed in the MSP mode.

Conference Devices (MSP mode)

The conference devices discovery is initiated from CTX discovery. The conference devices can be discovered from logical discovery of VCS and CUCM as well. The data is populated as soon as CTX and conference devices are discovered.

No specific license, but Prime Collaboration must be installed in the MSP mode.

Call and Session Control Devices (MSP mode)

The call and session control devices discovery is initiated from CTX discovery if the management address is provisioned in CTX. If not, these devices should be discovered directly using usual discovery mechanisms. The data is populated as soon as CTX and call and session control devices are discovered.

No specific license, but Prime Collaboration must be installed in the MSP mode.

Customer Alarm Summary (MSP mode)

After the devices are discovered, alarms can be created based on polling of devices and also processing of asynchronous events such as syslogs, traps and feedbacks.

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Customer Device Summary (MSP mode)

As soon as the devices are discovered

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Customer Endpoint Summary (MSP mode)

As soon as the devices are discovered

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint


Mapping Between Device Groups and Dashlets

Table 12-2 shows the mapping between the device groups and dashlets.

Table 12-2 Mapping Between Device Groups and Dashlets

Dashlets
Include devices from...

Service Health Summary

Infrastructure Alarms Summary

Top 10 Utilized Conferencing Devices

Call and Session Control Devices

Management Devices

Conferencing Devices

Infrastructure device group

Top 10 Devices with Alarms

Number of TelePresence Sessions

Top 10 Utilized TelePresence Endpoints

Top 10 Utilized TelePresence Endpoint Models

Least 10 Utilized TelePresence Endpoints

Least 10 Utilized TelePresence Endpoint Models

Top 10 No-show TelePresence Endpoints

Endpoint Health Summary

Top 10 Impacted TelePresence Endpoints With Alarms

Top 10 TelePresence Endpoints With Call Quality Events

Endpoints device group



Note None of the following are included in TelePresence dashlets: Cisco IP Video Phone E20, Cisco Cius, Cisco Jabber, Cisco Unified IP Phone 8900 and 9900 Series.


Adding a Customized Dashboard

You can add customized dashboards in the home page.

You can also do the following:

Add the existing dashlets to a different dashboard.

Move the dashlets around under a dashboard by dragging and dropping them.

To add a new dashboard:


Step 1 Click the icon on the top-right corner of the home page, and then click Add New Dashboard.

Step 2 Enter a name in the box provided, and click Apply.

Step 3 Click Add Dashlet(s).

Step 4 Click Add adjacent to the dashlets you want to add.



Note If your endpoints or devices are configured with a common prefix names, you can shorten the display name using the Dashlet Label Prefix Removal setup in the General Settings page.