The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
You need to configure device credentials for all devices that are managed using Cisco Prime Collaboration. Device credentials are required for discovering devices and updating inventory. If the credentials vary for different devices, create separate credentials profiles; that is, if you want to manage two Cisco Unified Communications Managers with different credentials in Cisco Prime Collaboration, you must create two separate credentials profiles.
The following are some of the requirements while creating credentials profiles:
HTTP and SNMP credentials are mandatory for the TelePresence endpoints to get into Managed state.
Create an Enterprise License Manager profile by selecting Enterprise License Manager as the device type for Prime License Manager.
Credentials are not required for the phones, and Cisco Jabber. These endpoints are discovered with the discovery of the call processor with which they are registered.
You must review the Configure Devices for Cisco Prime Collaboration document to understand the required protocols to manage devices in Cisco Prime Collaboration.
Step 1 | In the Cisco Prime Collaboration page, choose from the Toggle Navigation pane. The Inventory Management page is displayed. |
Step 2 | In the Credentials Profile page, click Add and enter the necessary information described in the Credential Profiles Field Descriptions table. |
Step 3 | Click Save. In your network, you may have configured the same SNMP credentials for all devices. In such cases, first create a new profile and later clone the existing profile. To clone, in the Credentials Profile page, select an existing profile and click Clone and after the required updates click Add/Update. |
After the devices are discovered, you can check the current Inventory table to verify that the credentials have been updated in the Cisco Prime Collaboration database.
The following table describes the fields on the Credential Profiles page.
If you have modified credentials for the devices that you are currently managing in the Cisco Prime Collaboration application, you must modify the relevant credential profiles in the Cisco Prime Collaboration database.
If the credentials are incorrect, a major event— Device is inaccessible is triggered from Cisco Prime Collaboration ().
If device discovery fails because of incorrect credentials, you can test the credentials for the failed devices and rediscover those devices. Choose for a list of devices that were not discovered.
Note | Do not run this task when a discovery job is in progress. |
Step 1 | In the Inventory Management page, choose Manage Credentials The Manage Credential page is displayed. | ||
Step 2 | From the Credential Profiles page, select the profile name to use for testing the credentials, and click Verify. | ||
Step 3 | Enter a valid device IP address to test the credentials. You can verify only one device at a time, and you cannot enter expressions such as *.*.*.*, 192.2.*.*, and so on. | ||
Step 4 | Click
Test. You can see
an inprogress moving icon next to the test button till the task completes. The
test results are displayed under the Test Credential Result pane.
If the verification fails, see the possible reasons listed in Credential Verification Error Messages.
|
The credential verification error messages are tabulated below.
You can delete only unused credential profiles. We recommend that you do not delete the credential profile of a device that is being managed in the Cisco Prime Collaboration application.