Guest

Cisco Prime Collaboration

Cisco Prime Collaboration Documentation Overview 10.5

  • Viewing Options

  • PDF (150.6 KB)
  • Feedback

Table of Contents

Cisco Prime Collaboration 10.5 Documentation Overview (Includes Prime Collaboration Provisioning 10.5.1)

Obtaining Documentation and Submitting a Service Request

Cisco Prime Collaboration 10.5 Documentation Overview (Includes Prime Collaboration Provisioning 10.5.1)

July 17, 2014

You can access the Cisco Prime Collaboration 10.5 and 10.5.1 end-user documentation on Cisco.com at http://www.cisco.com/en/US/products/ps12363/tsd_products_support_series_home.html .

To search within the Cisco Prime Collaboration documentation, use the Search this Category search box available at http://www.cisco.com/en/US/products/ps12363/tsd_products_support_series_home.html .


NoteWe sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates. We sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates.


The following documents are provided as part of the Cisco Prime Collaboration product:

 

Documentation Title
What Is Included

Cisco Prime Collaboration 10.5 Release Notes (Includes Prime Collaboration Provisioning 10.5.1)

Limitations and bugs in Prime Collaboration 10.5 and 10.5.1.

Cisco Prime Collaboration 10.5 Quick Start Guide (Includes Prime Collaboration Provisioning 10.5.1)

Prime Collaboration 10.5 and 10.5.1 installation procedures.

Procedure for a new installation only.

Cisco Prime Collaboration 10.5 Upgrade and Migration Guide (Includes Prime Collaboration Provisioning 10.5.1)

Information on upgrade and migration procedures for Prime Collaboration 10.5 and 10.5.1.

Procedure to:

  • Upgrade to Cisco Prime Collaboration 10.5.1 from Cisco Prime Collaboration 10.x.
  • Migrate to Prime Collaboration from Cisco Prime Unified Operations Manager, Cisco Prime Unified Service Monitor, Cisco Unified Service Statistics Manager, and Cisco Prime Unified Provisioning Manager.

Cisco Prime Collaboration Provisioning Guide - Standard and Advanced, 10.5 and 10.5.1

New features in Prime Collaboration 10.5 and 10.5.1.

Information on the following provisioning tasks for all unified call and messaging applications:

  • Set up the Prime Collaboration Provisioning server.
  • Add devices.
  • Manage domains, service areas, user roles, and service templates.
  • Synchronize processors, users, and domains.
  • Create and configure reusable templates.
  • Manage inventory.
  • Provision dashboards and reports.
  • Manage users.
  • Use Prime Collaboration self care.
  • Manage orders.
  • Maintain the server.

Cisco Prime Collaboration Provisioning 10.5.1 Northbound Interface Guide

Information on the Cisco Prime Collaboration Provisioning 10.5.1 northbound interfaces, and how to use them.

Cisco Prime Collaboration Provisioning 10.5.1 Open Source

Lists of licenses and notices for open source software used in Cisco Prime Collaboration Provisioning 10.5.1.

Cisco Prime Collaboration Provisioning 10.5 Northbound Interface Guide

Information on the Cisco Prime Collaboration Provisioning 10.5 northbound interfaces, and how to use them.

Cisco Prime Collaboration Provisioning 10.5 Open Source

Lists of licenses and notices for open source software used in Cisco Prime Collaboration Provisioning 10.5.

Cisco Prime Collaboration 10.5 Assurance Guide - Advanced

Information to perform the following tasks:

  • Set up the Prime Collaboration server with user credentials and license files.
  • Integrate Prime Collaboration Assurance and Prime Collaboration Provisioning (if you have purchased them).
  • Perform maintenance tasks such as backup and restore.
  • Configure log files for troubleshooting.
  • Add device credentials to manage devices using Prime Collaboration.
  • Discover devices using various methods based on the device you want to manage.
  • Define polling parameters to keep the inventory database up-to-date.
  • Monitor inventory.
  • Define threshold parameters to monitor faults.
  • Define notification services to receive e-mail alerts on events and alarms.
  • Customize events that you want to monitor in your network.
  • Manage faults and rectify issues using other Cisco Prime applications such as Cisco Network Analysis Module and Cisco Prime LAN Management Solution.
  • Configure monitoring parameters, such as JTAPI credentials, for voice and video endpoints.
  • Track call quality for voice and video endpoints.
  • Troubleshoot network-related call quality issues such as latency, jitter, and packet loss.
  • Test the readiness of voice endpoints using the Cisco IOS IP SLA technology.
  • Plan future deployments for video endpoints using the Cisco IOS IP SLA and VSA technologies.
  • Generate standard and interactive reports such as Call Quality and Utilization reports.

Cisco Prime Collaboration 10.5 Assurance Guide - Standard

Information to perform the following tasks for managing and supporting Cisco Unified Communications Manager, Cisco Unity Connection, Cisco TMS, and associated devices.

  • Set up the Prime Collaboration server with user credentials and license files.
  • Add device credentials to manage devices using Prime Collaboration.
  • Discover devices using various methods based on the device you want to manage.
  • Define polling parameters to keep the inventory database up-to-date.
  • Track call quality for voice and video endpoints.
  • Define threshold parameters to monitor faults.
  • Define notification services to receive e-mail alerts on events and alarms.
  • Customize events that you want to monitor in your network.
  • Perform maintenance tasks, such as performing backup and restore.
  • Configure the log files for troubleshooting.
  • Update Standard mode to Advanced mode.
  • View the Supported Devices list for Standard mode.

Cisco Prime Collaboration Contact Center 10.5 Assurance Guide

Information on the following tasks:

  • End-to-end monitoring of your Contact Center components such as (Cisco Unified Intelligence Center (CUIC), Cisco Voice Portal (CVP), Cisco Finesse, Cisco SocialMiner, Cisco Unified Contact Center Enterprise (UCCE), and Cisco MediaSense.
  • Determine current operational status and connectivity view for UCCE components and associated CUCM.
  • Manage faults for Contact Center devices and configure the devices to receive notification from Prime Collaboration whenever a fault occurs.
  • Relate an event to an existing alarm in a casualty relationship by accessing a set of correlated rules to manage your network better.

Cisco Prime Collaboration 10.5 Analytics Guide

Information to help you to identify the traffic trend, technology adoption trend, and over/under utilized resources in your network. You can also track intermittent and recurring network issues and address service quality issues.

Cisco Prime Collaboration Assurance NBI Documentation

You can view Cisco Prime Collaboration Assurance NBI Documentation to get information on the Prime Collaboration Assurance northbound interfaces, and how to use them. This is available at the following location: https://<pc-server-ip>/emsam/nbi/nbiDocumentation

Here <pc-server-ip> is the IP address of Prime Collaboration Assurance server you are using.

Video SLA Assessment Agent 3.1 Installation Guide for Cisco Prime Collaboration 9.0 and later

Information on how to install, configure and troubleshoot the Video SLA Assessment Agent 3.1 for Prime Collaboration.

This is an optional software that needs to be installed only if you plan to use the Media Path Analysis feature.

Cisco Prime Collaboration Assurance 10.5 Open Source

Lists of licenses and notices for open source software used in Cisco Prime Collaboration Assurance.

Cisco Prime Collaboration 10.5 Documentation Overview (Includes Prime Collaboration Provisioning 10.5.1) (this document)

List of Prime Collaboration 10.5 and 10.5.1 user documents.

The following additional references are provided as part of the Cisco Prime Collaboration 10.5 and 10.5.1 product:

 

Additional References
What Is Included

Supported Devices for Cisco Prime Collaboration Provisioning 10.5 and 10.5.1

Devices supported by Prime Collaboration Provisioning.

Supported Devices for Cisco Prime Collaboration Assurance 10.5

Devices supported by Prime Collaboration Assurance.

Supported Devices for Cisco Prime Collaboration Assurance - Standard 10.5

Devices supported by Prime Collaboration Assurance - Standard.

Supported Alarms and Events for Cisco Prime Collaboration 10.5

Prime Collaboration supported alarms and events.

System Capacity for Cisco Prime Collaboration 10.5

Maximum capacity of Prime Collaboration Assurance when it is installed on a system that meets the virtual machine requirements.

Required Ports for Prime Collaboration

Ports required for Prime Collaboration Assurance and Prime Collaboration Provisioning servers to communicate with the devices and applications.

Supported Time zones for Prime Collaboration

Time zones supported by Prime Collaboration.

Setting Up Devices for Prime Collaboration Assurance

Information on how to configure devices on the network before you can manage them in Prime Collaboration Assurance.

Setting Up Devices for Prime Collaboration Provisioning

Information on how to configure devices on the network before you can manage them in Prime Collaboration Provisioning.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.2014