Cisco Prime Collaboration is a comprehensive video and voice assurance management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.
Provides provisioning, monitoring, diagnostics, and reporting capabilities for Unified Communications Systems.
Supports timely, end-to-end visibility and isolates voice and video-related issues for sessions (calls), endpoints, and the network.
Helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily.
Reduces time to troubleshoot and recover from service-affecting problems.
Provides detailed analysis of the media (voice and video) path with critical fault and performance statistics that enable you to isolate network devices that cause service degradation.
Validates large-scale deployments through comprehensive inventory, health, and status of Cisco Collaboration systems, as well as service and network infrastructure devices.
Delivers reports that allow operators to track usage and problem history.
Table 2 lists the patches that are released after Prime Collaboration 9.5 release. You can download these patches from the Prime Collaboration Download Software site.
Table 2 Prime Collaboration 10.0 Service Packs and Patches
Cisco Prime Collaboration 10.0 Assurance and Analytics Patch 2 (Service Pack 1)
This is a cumulative patch, includes content of patch 1.
You can customize the endpoint usage period through Prime Collaboration Assurance UI ( Reports > Interactive Reports > Endpoint Utilization Report > Change Utilization ). The Endpoint Utilization (in percentage) is calculated based on the specified customized value.
You can set endpoint availability hours per day and days per week. This usage period change is supported only at the endpoint model level.
Added two new columns Scheduled Duration and Utilized Scheduled Time (in percentage) in Endpoint Utilization Report and All Session Summary Report.
N/A is displayed if the scheduled time is not available.
You can set the Global QoS threshold value to a decimal value (Administration > Alarm & Event Setup > Threshold Settings > TelePresence Device or Operate > Device Work Center > Select an Endpoint > Threshold Settings).
Prime Collaboration raises alarms based on these values.
MCU port (audio and video) Utilization values are shown in absolute and percentage.
The False peripheral alarms are suppressed for these endpoints - Cisco Codec EX series, Cisco TelePresence System Integrator C Series, Cisco TelePresence MX Series, Cisco TelePresence System Profile Series, Cisco TelePresence SX20 Quick Set, Cisco TX 9000 series, and Cisco TX 1300 series.
You can view the authentic peripheral alarms for these endpoints.
New software support:
– Cisco TelePresence Video Communication Server Control (Cisco VCS) 8.1
– Cisco TelePresence Management Suite (Cisco TMS) 14.2.x and 14.3.x
– TC 6.3 or TC 7.0 software version for Cisco Codec EX series, Cisco TelePresence System Integrator C Series, Cisco TelePresence MX Series, Cisco TelePresence System Profile Series, and Cisco TelePresence SX20 Quick Set.
Note MSI based features are not supported because of the limitations in the device software. MSI credential verification fails for these software images in Prime Collaboration Assurance.
See readme for installation details.
Cisco Prime Collaboration 10.0 Assurance Patch 1
Support for Cisco TelePresence Video Communication Server Control (Cisco VCS) 8.1 version.
See readme for installation details.
New Features and Enhancements
Cisco Prime Collaboration 10.0 supports the following new features:
Cisco Prime Collaboration Assurance provides limited support for IPv6 endpoints in a IPv6 only and Dual Stack network. Prime Collaboration Analytics does not support IPv6 endpoints.
Enables you to login from Prime Collaboration Assurance to Prime Collaboration Provisioning application. Single Sign-On (SSO) in Prime Collaboration Provisioning enables you to cross-launch other UC applications, provided they are configured on the same Identity Provider (IdP) server.
Helps you manage the UC applications using Prime Collaboration Deployment. Migrate Old clusters to new Virtual machines, upgrade existing clusters, and perform fresh installs.
Displays the end user information (such as the username, email-id, office phone and mobile phone numbers) associated with Cisco Unified Communications Manager or TelePresence Management Suite endpoints, through User 360° view.
A concise summary information regarding any device is available through its device 360° view. This feature replaces the Detailed Device View.
Metric charts displaying CPU, Memory and Hard Disk utilization for voice endpoints and CTS.
Monitoring and Diagnostics
A new dashlet on VCS license usage, and a modified endpoints health summary dashlet.
Session Diagnostics support for mass endpoints (for audio devices also).
Creation of schedulable point-to-point video test calls between two video endpoints to test your network.
Enhanced troubleshooting support across endpoints.
Enables you to view the about details for both Prime Collaboration Assurance and Prime Collaboration Provisioning applications.
Enables you to view the end-user details associated with the CUCM or TMS endpoints (such as username, email-id, office phone and mobile phone numbers).
SSL Certificate Authentication for Device Discovery
Prime Collaboration Assurance enables you to import SSL certificates to the Prime Collaboration Trust-store.
Contacting Cisco Technical Assistance Center, getting help from third party service provider, or downloading data using the Prime Collaboration UI to get support for your issues.
Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning 10.0 supports the following new features:
Prime Collaboration Provisioning Standard and Advanced
Prime Collaboration Provisioning features are available in two flavors: Standard and Advanced.
The following terms have been changed in the Prime Collaboration Provisioning application in this release.
Table 3 Terminology Changes
Order (as verb)
Cross-launch from Provisioning
With Prime Collaboration 10.0, you can access the Cisco Unified Communication functionality through Prime Collaboration Provisioning, using the cross-launch feature of Prime Collaboration Provisioning. Any user with admin privilege can cross-launch from Prime Collaboration Provisioning to use Cisco Unified Communication products.
As an admin user, you can use cross-launch for the following purposes, from Prime Collaboration Provisioning:
Cross-launching Devices from Infrastructure Configuration
Cross-launching Serviceability from Infrastructure Setup.
Cross-launching Related Links in Cisco Unified Communications Manager and Cisco Unity Connection from User Provisioning.
A simplified Infrastructure Setup page to add and manage devices.
You can add Prime License Manager and Deployment Manager from the Infrastructure Setup page. After you add these devices, Prime License Manager and Deployment Manager links are displayed under the Administration menu.
In the converged mode, you can import devices from Assurance using the Import Selected Devices option.
Cross-launch support for serviceability from Infrastructure Setup.
You can enable scheduling for video endpoints by adding a Cisco TMS device that synchronizes with Cisco Unified Communications Manager to discover devices. Note that the scheduling is executed only in Cisco TMS and you can launch the scheduling UI from Prime Collaboration Provisioning.
User Provisioning Setup
A centralized setup to add and manage Domains, Service Areas, User Roles and Service Templates.
Support for SRST Reference configuration template.
Call Park template allows you to add the same range of numbers in different partitions.
In the Hunt Pilot template, you can enter + or \+ to indicate the international escape character.
New attributes added to Location template.
Cross-launch support for devices from Infrastructure Configuration. Note that cross-launch is available for new infrastructure products only. Native-launch continues to be available for old Infrastructure Products.
Cross-launching Related Links in Cisco Unified Communications Manager and Cisco Unity Connection from User Provisioning Prime Collaboration Provisioning allows an administrator to cross launch Manager configuration and Assistant configuration for a selected user. As an administrator, you can cross-launch Related Links Pages for Users, Phones and Lines from Prime Collaboration Provisioning.
Cross-launch support for related Links in Cisco Unified Communications Manager and Cisco Unity Connection from User Provisioning.
Enhanced workflow for User Provisioning that helps you to easily create users, edit users, search for a user, and order services for those users.
Support for new voicemail attributes for Cisco Unity Connection 10.x and above.
Support for ordering Line service for users who do not have endpoints.
User Services will list all the configured user profiles. You can select the desired profile for the user at the time of ordering the service. The user profile attribute is also available in the service template for User Services
While creating an order for an endpoint, default values are set for the security profile attribute based on the selected protocol and model.
In the Add/Change Order wizard and Template Settings page, “Use System Default” will be displayed in the drop down lists for non-mandatory attributes. For mandatory attributes, if a default value is already set, the specified default value will be displayed. If a default value is not set, then the first option in the drop-down list will be displayed, before you select a value from the drop-down list. If a drop-down list is empty and a default value is not set for that attribute, then “Make a Selection” will be displayed.
You can export endpoints without associated users and batch import the endpoints with real or pseudo usernames.
You can update the /opt/cupm/sep/ipt.properties file to hide or display the features displayed in the Phone Settings, Line Settings, and User Settings page of Self-Care portal.
You can set the Directory source as either LDAP server or Call Processor. For enabling user data service (UDS), you must set the directory source as Call Processor. If LDAP server is set as the directory source, UDS will be disabled in Provisioning. By default, LDAP server is set as the directory source.
Support for Lightweight directory services.
Support for new attributes for line, endpoint, Extension Mobility, and user services.
Provisioning Attributes are now added using Service Templates. A Service Template is created in the User Provisioning Setup page.
You can launch the Communications Manager Reporting page by using the Communication Manager Reporting link under the Reports menu.
You can use the following Endpoint/Line Mismatch Reports to identify the lines that are not associated to endpoints:
– Users without Lines
– Users with Lines but No Endpoints
– Unassigned Lines
Synchronizing Infrastructure, Users, and Domains
Change notification feature will be automatically enabled for Cisco Unified Communications Manager 10.0 and above versions. Any updates to infrastructure or user configuration of Cisco Unified Communications Manager will be automatically synchronized to Provisioning every 5 minutes.
Prime Collaboration 10.0 Bugs
For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Search Tool.
Sometimes the call failure count does not match in the Call Status History and Call Distribution by Release Code panes on the Call Failure Troubleshooting page (End-Users Impact (Home) > Top 5 Call Failure Locations).
When an endpoint, Cisco MCU and/or Cisco TPS is unregistered from Cisco VCS, an alarm is raised. However, in the UI tooltip, the link between the endpoint, Cisco MCU and/or Cisco TPS and VCS cluster displays the device status as registered.
The CUBE trunk details are not displayed in the Top N Trunks and/or Bottom N Trunks dashlet. This issue occurs when the SIP trunks are configured to a single CUBE from multiple clusters. Similar issue is seen when a single gateway is used for multiple clusters.
Incorrect timestamp is displayed when synchronization and/or license audit tasks are performed during the Daylight Saving Time (DST).
NoteTo know all Prime Collaboration 9.5 resolved bugs in Prime Collaboration 10.0, see To know all Prime Collaboration 9.5 resolved bugs in Prime Collaboration 10.0, see Using the Bug Search Tool.
When ordering a phone or a video endpoint, user is unable to provision Serial Number, Software Release Key 1, Software Release Key 2 parameters, although these fields are supported in Cisco Unified Communications Manager.
The standalone Prime Collaboration Provisioning application supports localization in Chinese (zh), Japanese (ja), and Korean (ko) languages. When converged with the Prime Collaboration Assurance and Prime Collaboration Analytics applications, the Prime Collaboration Provisioning UIs are localized, but the Prime Collaboration Assurance and Prime Collaboration Analytics UIs continue to display in English (en-us).
Localization limitation: User ID cannot accept UTF-8 characters. The accepted characters include alphanumeric characters (A-Z, a-z, 0-9), hyphens (-), underscores (_), dots (.), at signs (@), Space and Apostrophe only.
Using the Bug Search Tool
Use the Bug Search tool to search for a specific bug or to search for all bugs in a release.
Accessibility Features in Prime Collaboration 10.0
All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact email@example.com .
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.