Cisco Prime Collaboration

Cisco Prime Collaboration Release Notes, 10.0

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Cisco Prime Collaboration Release Notes, 10.0



Prime Collaboration 10.0 Patches

New Features and Enhancements

Prime Collaboration Assurance

Prime Collaboration Provisioning

Prime Collaboration 10.0 Bugs

Open Bugs


Using the Bug Search Tool

Related Documentation

Accessibility Features in Prime Collaboration 10.0

Obtaining Documentation and Submitting a Service Request

Cisco Prime Collaboration Release Notes, 10.0

Revised Date: February 18, 2015

These release notes provide an overview of the release and describe how to access bugs for Cisco Prime Collaboration 10.0.

Note You can access the most current Prime Collaboration documentation, including these release notes, online at

New and Changed Information

Table 1 describes information that has been added or changed since the initial release of this document.


Table 1 New and Changed Information


February 18, 2015

  • Added bug CSCus80627.
  • Added bug CSCus44448.

Open Bugs in Prime Collaboration Provisioning 10.0

July 25, 2014

Added details on Detailed Device View.

New Features and Enhancements

February 20, 2014

Added Prime Collaboration 10.0 service pack and patch details.

Prime Collaboration 10.0 Patches

December 11, 2013

Initial version.


Cisco Prime Collaboration is a comprehensive video and voice assurance management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.

Prime Collaboration:

  • Provides provisioning, monitoring, diagnostics, and reporting capabilities for Unified Communications Systems.
  • Supports timely, end-to-end visibility and isolates voice and video-related issues for sessions (calls), endpoints, and the network.
  • Helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily.
  • Reduces time to troubleshoot and recover from service-affecting problems.
  • Provides detailed analysis of the media (voice and video) path with critical fault and performance statistics that enable you to isolate network devices that cause service degradation.
  • Validates large-scale deployments through comprehensive inventory, health, and status of Cisco Collaboration systems, as well as service and network infrastructure devices.
  • Delivers reports that allow operators to track usage and problem history.

For detailed information about Prime Collaboration features, see Cisco Prime Collaboration 10.0 Data Sheet.

Prime Collaboration 10.0 Patches

Table 2 lists the patches that are released after Prime Collaboration 9.5 release. You can download these patches from the Prime Collaboration Download Software site.


Table 2 Prime Collaboration 10.0 Service Packs and Patches

Patch Details
Supported Features

Cisco Prime Collaboration 10.0 Assurance and Analytics Patch 2 (Service Pack 1)

This is a cumulative patch, includes content of patch 1.

  • You can customize the endpoint usage period through Prime Collaboration Assurance UI (Reports > Interactive Reports > Endpoint Utilization Report > Change Utilization). The Endpoint Utilization (in percentage) is calculated based on the specified customized value.

You can set endpoint availability hours per day and days per week. This usage period change is supported only at the endpoint model level.

  • Added two new columns Scheduled Duration and Utilized Scheduled Time (in percentage) in Endpoint Utilization Report and All Session Summary Report.

N/A is displayed if the scheduled time is not available.

  • You can set the Global QoS threshold value to a decimal value (Administration > Alarm & Event Setup > Threshold Settings > TelePresence Device or Operate > Device Work Center > Select an Endpoint > Threshold Settings).

Prime Collaboration raises alarms based on these values.

  • MCU port (audio and video) Utilization values are shown in absolute and percentage.
  • The False peripheral alarms are suppressed for these endpoints - Cisco Codec EX series, Cisco TelePresence System Integrator C Series, Cisco TelePresence MX Series, Cisco TelePresence System Profile Series, Cisco TelePresence SX20 Quick Set, Cisco TX 9000 series, and Cisco TX 1300 series.

You can view the authentic peripheral alarms for these endpoints.

  • New software support:

Cisco TelePresence Video Communication Server Control (Cisco VCS) 8.1

Cisco TelePresence Management Suite (Cisco TMS) 14.2.x and 14.3.x

TC 6.3 or TC 7.0 software version for Cisco Codec EX series, Cisco TelePresence System Integrator C Series, Cisco TelePresence MX Series, Cisco TelePresence System Profile Series, and Cisco TelePresence SX20 Quick Set.

Note MSI based features are not supported because of the limitations in the device software. MSI credential verification fails for these software images in Prime Collaboration Assurance.

  • Bug fixes

See readme for installation details.

Cisco Prime Collaboration 10.0 Assurance Patch 1

  • Support for Cisco TelePresence Video Communication Server Control (Cisco VCS) 8.1 version.
  • Bug fixes.

See readme for installation details.

New Features and Enhancements

Cisco Prime Collaboration 10.0 supports the following new features:

Prime Collaboration Assurance

Cisco Prime Collaboration Assurance 10.0 supports the following new features:

Prime Collaboration Assurance Standard

Prime Collaboration Assurance Standard provides basic assurance features that help you manage Unified Communications10.0 and TelePresence components. See Cisco Prime Collaboration Assurance Guide - Standard, 10.0.

Prime Collaboration Assurance Advanced

Cisco Prime Collaboration Assurance Advanced supports the following new features:

For detailed information on these supported features, see the Introduction section in Cisco Prime Collaboration Assurance Guide - Advanced, 10.0.

Support for IPv6 Endpoints

Cisco Prime Collaboration Assurance provides limited support for IPv6 endpoints in a IPv6 only and Dual Stack network. Prime Collaboration Analytics does not support IPv6 endpoints.

User Management

  • Enables you to login from Prime Collaboration Assurance to Prime Collaboration Provisioning application. Single Sign-On (SSO) in Prime Collaboration Provisioning enables you to cross-launch other UC applications, provided they are configured on the same Identity Provider (IdP) server.
  • Helps you manage the UC applications using Prime Collaboration Deployment. Migrate Old clusters to new Virtual machines, upgrade existing clusters, and perform fresh installs.
  • Displays the end user information (such as the username, email-id, office phone and mobile phone numbers) associated with Cisco Unified Communications Manager or TelePresence Management Suite endpoints, through User 360° view.

Inventory Management

  • A concise summary information regarding any device is available through its device 360° view. This feature replaces the Detailed Device View.
  • Metric charts displaying CPU, Memory and Hard Disk utilization for voice endpoints and CTS.

Monitoring and Diagnostics

  • A new dashlet on VCS license usage, and a modified endpoints health summary dashlet.
  • Session Diagnostics support for mass endpoints (for audio devices also).


  • Creation of schedulable point-to-point video test calls between two video endpoints to test your network.
  • Enhanced troubleshooting support across endpoints.

User Interface

  • Enables you to view the about details for both Prime Collaboration Assurance and Prime Collaboration Provisioning applications.
  • Enables you to view the end-user details associated with the CUCM or TMS endpoints (such as username, email-id, office phone and mobile phone numbers).

SSL Certificate Authentication for Device Discovery

  • Prime Collaboration Assurance enables you to import SSL certificates to the Prime Collaboration Trust-store.

Smart TAC

  • Contacting Cisco Technical Assistance Center, getting help from third party service provider, or downloading data using the Prime Collaboration UI to get support for your issues.

Prime Collaboration Provisioning

Cisco Prime Collaboration Provisioning 10.0 supports the following new features:

For detailed information on these supported features, see the Overview section in Cisco Prime Collaboration Provisioning Guide - Standard and Advanced, 10.0.

Prime Collaboration Provisioning Standard and Advanced

Prime Collaboration Provisioning features are available in two flavors: Standard and Advanced.

Terminology Changes

The following terms have been changed in the Prime Collaboration Provisioning application in this release.


Table 3 Terminology Changes

Old Term
New Term







Order (as verb)




Cross-launch from Provisioning

With Prime Collaboration 10.0, you can access the Cisco Unified Communication functionality through Prime Collaboration Provisioning, using the cross-launch feature of Prime Collaboration Provisioning. Any user with admin privilege can cross-launch from Prime Collaboration Provisioning to use Cisco Unified Communication products.

As an admin user, you can use cross-launch for the following purposes, from Prime Collaboration Provisioning:

  • Cross-launching Devices from Infrastructure Configuration
  • Cross-launching Serviceability from Infrastructure Setup.
  • Cross-launching Related Links in Cisco Unified Communications Manager and Cisco Unity Connection from User Provisioning.

Device Management

  • A simplified Infrastructure Setup page to add and manage devices.
  • You can add Prime License Manager and Deployment Manager from the Infrastructure Setup page. After you add these devices, Prime License Manager and Deployment Manager links are displayed under the Administration menu.
  • In the converged mode, you can import devices from Assurance using the Import Selected Devices option.
  • Cross-launch support for serviceability from Infrastructure Setup.

See Supported Devices for Prime Collaboration Provisioning - Standard and Advanced, 10.0 for all supported devices.

  • You can enable scheduling for video endpoints by adding a Cisco TMS device that synchronizes with Cisco Unified Communications Manager to discover devices. Note that the scheduling is executed only in Cisco TMS and you can launch the scheduling UI from Prime Collaboration Provisioning.

User Provisioning Setup

  • A centralized setup to add and manage Domains, Service Areas, User Roles and Service Templates.

Infrastructure Configuration

  • Support for SRST Reference configuration template.
  • Call Park template allows you to add the same range of numbers in different partitions.
  • In the Hunt Pilot template, you can enter + or \+ to indicate the international escape character.
  • New attributes added to Location template.
  • Cross-launch support for devices from Infrastructure Configuration. Note that cross-launch is available for new infrastructure products only. Native-launch continues to be available for old Infrastructure Products.

User Management

  • Cross-launching Related Links in Cisco Unified Communications Manager and Cisco Unity Connection from User Provisioning Prime Collaboration Provisioning allows an administrator to cross launch Manager configuration and Assistant configuration for a selected user. As an administrator, you can cross-launch Related Links Pages for Users, Phones and Lines from Prime Collaboration Provisioning.
  • Cross-launch support for related Links in Cisco Unified Communications Manager and Cisco Unity Connection from User Provisioning.

Order Management

  • Enhanced workflow for User Provisioning that helps you to easily create users, edit users, search for a user, and order services for those users.
  • Support for new voicemail attributes for Cisco Unity Connection 10.x and above.
  • Support for ordering Line service for users who do not have endpoints.
  • User Services will list all the configured user profiles. You can select the desired profile for the user at the time of ordering the service. The user profile attribute is also available in the service template for User Services
  • While creating an order for an endpoint, default values are set for the security profile attribute based on the selected protocol and model.
  • In the Add/Change Order wizard and Template Settings page, “Use System Default” will be displayed in the drop down lists for non-mandatory attributes. For mandatory attributes, if a default value is already set, the specified default value will be displayed. If a default value is not set, then the first option in the drop-down list will be displayed, before you select a value from the drop-down list. If a drop-down list is empty and a default value is not set for that attribute, then “Make a Selection” will be displayed.
  • You can export endpoints without associated users and batch import the endpoints with real or pseudo usernames.


  • You can update the /opt/cupm/sep/ file to hide or display the features displayed in the Phone Settings, Line Settings, and User Settings page of Self-Care portal.


  • You can set the Directory source as either LDAP server or Call Processor. For enabling user data service (UDS), you must set the directory source as Call Processor. If LDAP server is set as the directory source, UDS will be disabled in Provisioning. By default, LDAP server is set as the directory source.
  • Support for Lightweight directory services.

Provisioning Attributes

  • Support for new attributes for line, endpoint, Extension Mobility, and user services.
  • Provisioning Attributes are now added using Service Templates. A Service Template is created in the User Provisioning Setup page.

Provisioning Reports

  • You can launch the Communications Manager Reporting page by using the Communication Manager Reporting link under the Reports menu.
  • You can use the following Endpoint/Line Mismatch Reports to identify the lines that are not associated to endpoints:

Users without Lines

Users with Lines but No Endpoints

Unassigned Lines

Synchronizing Infrastructure, Users, and Domains

  • Change notification feature will be automatically enabled for Cisco Unified Communications Manager 10.0 and above versions. Any updates to infrastructure or user configuration of Cisco Unified Communications Manager will be automatically synchronized to Provisioning every 5 minutes.

Prime Collaboration 10.0 Bugs

For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Search Tool.

This section contains the following information:

Open Bugs

The following tables list the open bugs in Prime Collaboration 10.0:

To view more details and possible workaround information for a particular bug, see Using the Bug Search Tool.


Table 4 Open Bugs in Prime Collaboration Assurance 10.0

Bug ID


The backup job continues to run even after taking a backup and restoring it.


The “Gatekeeper Registration Failure” alarm is raised for SIP endpoints registered to Cisco Unified Communications Manager.


Export of large number of phone line records and devices (greater than 30K) in PDF format, causes system instability. Hence, such large exports are not supported.


In the Bottom N Trunk Utilization chart (detailed view), when you filter a cluster and click on the Trunk drop-down, the trunk list fails to load.


Sometimes the call failure count does not match in the Call Status History and Call Distribution by Release Code panes on the Call Failure Troubleshooting page (End-Users Impact (Home) > Top 5 Call Failure Locations).


The pie-chart labels overlaps or truncates when there are more number of endpoint models.


When an endpoint, Cisco MCU and/or Cisco TPS is unregistered from Cisco VCS, an alarm is raised. However, in the UI tooltip, the link between the endpoint, Cisco MCU and/or Cisco TPS and VCS cluster displays the device status as registered.


The CUBE trunk details are not displayed in the Top N Trunks and/or Bottom N Trunks dashlet. This issue occurs when the SIP trunks are configured to a single CUBE from multiple clusters. Similar issue is seen when a single gateway is used for multiple clusters.


Calls that have started on the current day but ends beyond 4 a.m on the next day are not displayed in the Analytics dashboards.


For Cisco VCS multsite calls, if the call duration is same for all the participants, the call detail record is shown for only one participant.


Table 5 Open Bugs in Prime Collaboration Provisioning 10.0

Bug ID


Upgrade from Prime Collaboration Provisioning 9.x to Prime Collaboration Provisioning 10.5.1 takes a long time.


Cisco Unified CM Subscriber Sync fails if the syncChangeNotificationsInProgress attribute is missing in IM.


Unable to reset values to blank in voicemail.


Issues are reported with EM line and CUE/CME Templates after migrating from Prime Collaboration Provisioning 9.5 to 10.0.


In User Services, the MLPP Precedence Authorization Level Provisioning Attribute value is different in Provisioning and Cisco Unified CM.


Unable to configure the following Set-Only Provisioning Attributes correctly when a colon or a semicolon is used:

  • BLF Directed Call Park
  • Services
  • SURL


The primary URI cannot be changed during a Change Line.


Some of the Voicemail Provisioning Attributes cannot be set during batch provisioning.


This issue occurs in Self-care when you update the phone DND option.

The Update has failed error persists although you try to update the phone settings with the correct value. However, the correct value is updated in the Unified CM.


The progress bar is not displayed while performing Unity Connection infrastructure synchronization.


Some products are displayed as orderable products for a user, who does not have permission to order the displayed products.


Inactive or deleted users in the LDAP server are not deleted from the Prime Collaboration Provisioning server during LDAP synchronization through CLI option Delete User with Services.


Incorrect page is displayed when Prime Collaboration Provisioning license expires.


Incorrect timestamp is displayed when synchronization and/or license audit tasks are performed during the Daylight Saving Time (DST).

Note To know all Prime Collaboration 9.5 resolved bugs in Prime Collaboration 10.0, see Using the Bug Search Tool.


  • When ordering a phone or a video endpoint, user is unable to provision Serial Number, Software Release Key 1, Software Release Key 2 parameters, although these fields are supported in Cisco Unified Communications Manager.
  • The standalone Prime Collaboration Provisioning application supports localization in Chinese (zh), Japanese (ja), and Korean (ko) languages. When converged with the Prime Collaboration Assurance and Prime Collaboration Analytics applications, the Prime Collaboration Provisioning UIs are localized, but the Prime Collaboration Assurance and Prime Collaboration Analytics UIs continue to display in English (en-us).
  • Localization limitation: User ID cannot accept UTF-8 characters. The accepted characters include alphanumeric characters (A-Z, a-z, 0-9), hyphens (-), underscores (_), dots (.), at signs (@), Space and Apostrophe only.

Using the Bug Search Tool

Use the Bug Search tool to search for a specific bug or to search for all bugs in a release.

Step 1 Go to

Step 2 At the Log In screen, enter your registered username and password; then, click Log In. The Bug Search page opens.

Note If you do not have a username and password, you can register for them at

Step 3 To search for a specific bug, enter the bug ID in the Search For field and press Return.

Step 4 To search for bugs in the current release:

a. In the Search For field, enter Prime Collaboration 10.0 and press Return. (Leave the other fields empty.)

b. When the search results are displayed, use the filter tools to find the types of bugs you are looking for. You can search for bugs by modified date, status, severity, and so forth.

Tip To export the results to a spreadsheet, click the Export All to Spreadsheet link.


Related Documentation

See Cisco Prime Collaboration Documentation Overview, 10.0 for a list of Prime Collaboration 10.0 guides.

Accessibility Features in Prime Collaboration 10.0

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.