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Cisco Prime Collaboration

Cisco Prime Collaboration Quick Start Guide,10.0

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Cisco Prime Collaboration Quick Start Guide, 10.0

Contents

Cisco Prime Collaboration Quick Start Guide, 10.0

Audience

This guide explains how to install Cisco Prime Collaboration (Prime Collaboration) on virtualized servers. This guide is targeted to administrators who monitor, maintain, and configure the IP telephony system and Cisco TelePresence System. The audience also includes administrators who troubleshoot problems for Cisco TelePresence System and voice applications. These administrators must be conversant with the following applications:
  • Management—Cisco TelePresence Manager (CTS-Manager) and Cisco TelePresence Management System (Cisco TMS).
  • Call and session control—Cisco Unified Communications Manager (Cisco Unified CM) and Cisco Unified CM Express, Cisco TelePresence Video Communication Server (Cisco VCS), and Cisco TelePresence Exchange System (CTX).
  • Conferencing—Cisco TelePresence Multipoint Switch (CTMS), Cisco TelePresence Server (TS), Multipoint Control Units (MCU), and Cisco TelePresence Media Service Engine (MSE). Administrators should also be familiar with virtualization concepts and virtualized environments.

Note


If you are already a user of UCMS and Prime Collaboration Manager (Prime CM), see Cisco Prime Collaboration Upgrade and Migration Guide to migrate to Prime Collaboration.


Product Overview

Cisco Prime Collaboration provides comprehensive voice and video network monitoring with diagnostics for the Cisco Collaboration systems, including the underlying transport infrastructure.

Prime Collaboration is a converged application, which eliminates the need to manage the video deployments separately from voice. It is delivered as two separate applications Prime Collaboration Assurance and Prime Collaboration Provisioning that are installed on separate virtual machines.

This converged application combines the benefits of Prime Collaboration Assurance and Prime Collaboration Provisioning.

Prime Collaboration is available in two flavors—Standard and Advanced. For more details, see Installation Modes.

Note


Prime Collaboration Assurance Advanced includes Prime Collaboration Analytics. If you have purchased a Prime Collaboration Analytics license, you can access the Prime Collaboration Analytics dashboards. Prime Collaboration Analytics helps you identify traffic trends, technology adoption trends, and over- and under-utilized resources in your network. You can also track intermittent and recurring network issues and address service quality issues.

Prime Collaboration Licensing

Prime Collaboration is a licensed software product that is secured to the MAC of the virtual machine. Your Prime Collaboration license secures and enables the features and endpoint quantities for Prime Collaboration Assurance and Prime Collaboration Provisioning. Licensing is ordered based on the collaboration management options required (Assurance or Provisioning) and the endpoint type (Phone or Cisco TelePresence) and the quantity of those endpoints.

Access to the Software Image, PAK and License File

The product numbers ordered for Prime Collaboration are: R-xxx and L-xxx. They result in an email being sent to the ordering ship-to email address providing instructions to access the Cisco eDelivery site to download the software image(s) and license Product Authorization Keys (PAKs) you ordered. The software image is downloaded and installed on the virtual machine. The license PAK ID from the ESD site allows you to access the Cisco Licensing Site to associate the virtual machine MAC address to a license key or keys that are then installed on the virtual machine(s). These license keys activate the Prime Collaboration software to be used in a production environment. These license keys also convert a trial installation into a production environment.


Note


The PAK is used to log in to the Cisco software site and has a virtual machine MAC address associated to it. The PAK is emailed to you, and a license file is created for you to download. Note that individual license files are required for Prime Collaboration Assurance and Prime Collaboration Provisioning. After you download the license files, register them separately with the Prime Collaboration Assurance and Prime Collaboration Provisioning servers, respectively.


Prime Collaboration Assurance Advanced Licensing

There are two modes of installation - Standard and Evaluation/Advanced. Evaluation enables the advanced features, which is valid for 60 days. To learn more about standard and advanced install modes, see Installation Modes.

Prime Collaboration Assurance-Advanced provides features that enable integrated assurance management of applications and the underlying transport infrastructure. This includes real-time monitoring and troubleshooting of Cisco TelePresence solutions and the entire Cisco Unified Communications system.

Prime Collaboration Assurance- Advanced is further categorized into Endpoint type and quantity.

The type of an endpoint determines which licenses you need, and the quantity of the endpoints determines the tier and number of licenses that you need to purchase to manage your network.

The following license categories are supported:

  • Prime Collaboration Assurance Image (R-PC-version) license (required to activate in a production network)
  • Prime Collaboration Assurance Scale (L-PC) license:
    • High-end, single-codec endpoint
    • High-end, multi-codec endpoint
    • Midrange endpoints
    • Mass endpoints

You can purchase scale licenses based on the endpoints that you want to manage. For details on the scale licenses and part numbers, see Cisco Prime Collaboration 10.0 Ordering Guide. You must have Cisco partner privilege to access the Ordering Guide.

To add Prime Collaboration Assurance license file, go to Administration > License Management. For details, see Getting Started with Prime Collaboration Assurance.

Prime Collaboration Assurance Endpoint Categories

Mass Endpoints Midrange Endpoints High-end Single-Codec Endpoints High-end Multi-codec Endpoints
Cisco IP Phones Cisco Codec EX60 Cisco TelePresence System 1000 Cisco TelePresence System 3000
Cisco Cius Cisco Codec EX90 Cisco TelePresence System 1100 Cisco TelePresence System 3010
Cisco Jabber Video for Cisco TelePresence (Movi ) Cisco Codec C90 Cisco TelePresence System 1300 Cisco TelePresence System 3200
Cisco IP Video Phone E20 Cisco Codec C60 Cisco TelePresence System 1400 Cisco TelePresence System 3210
All third party SIP endpoints registered with Unified CM Cisco Codec C40 Cisco Profile 42-C20 Cisco TelePresence System TX9000
Cisco Codec C20 Cisco Profile 42-C40 Cisco TelePresence System TX9200
Cisco TelePresence System 150 MXP Cisco Profile 42-C60
Cisco TelePresence System 1000 MXP Cisco Profile 52-Dual
Cisco Tandberg 1500 MXP Cisco Profile 52
Cisco TelePresence System 1700 MXP Cisco Profile 65
Cisco Telepresense System Codec 3000 MXP Cisco Profile 65-Dual
Cisco TelePresence System Codec 6000 MXP Cisco Profile 52-6000MXP
Cisco TelePresence System MX200
Cisco TelePresence System MX300
Cisco TelePresence System 500
Cisco TelePresence SX20 Quick Set
Polycom HDX1
1 Polycom HDX, registered with Unified CM as a third party SIP endpoint, can be managed using the Mass endpoint license. However, this endpoint will be managed as an IP audio phone and listed only in Phone reports. If this endpoint is registered with Cisco VCS, it can only be managed using the Midrange endpoint license.

Note


  • Scale licenses are cumulative: you can combine licenses to increase the number of endpoints you wish to manage.
  • Until a scale license is installed, some menu items in the UI are disabled.
  • For the Mass endpoint license tier, if you have purchased:
    • 500 Mass endpoints license, you can manage up to 100 IP devices.
    • 1000 Mass endpoints license, you can manage up to 300 IP devices.
    • 1000-10000 Mass endpoints license, you can manage up to 2000 IP devices.
    • 10000-60000 Mass endpoints license, you can manage up to 2500 IP devices.
    • 60000 or more Mass endpoints license, you can manage up to 5000 IP devices.

Prime Collaboration Analytics Licensing

Prime Collaboration Analytics requires Prime Collaboration Assurance be installed to work therefore Prime Collaboration Analytics license must be applied only after the Prime Collaboration Assurance license has been added.

The total number of Prime Collaboration Analytics scale licenses obtained must be greater than or equal to the total number of scale licenses you have for Prime Collaboration Assurance; for example, if you are managing 1000 endpoints in Prime Collaboration Assurance, you must have Prime Collaboration Analytics license for 1000 or more endpoints.


Note


Cisco Prime Collaboration Analytics is enabled when you install one of these Cisco Prime Collaboration Assurance and Analytics deployment models - Small, Medium, and Large. For more details, see Cisco Prime Collaboration 10.0 Analytics Guide.


Prime Collaboration Provisioning Advanced Licensing

Prime Collaboration Provisioning-Advanced is available for all Unified Communications suite from 8.0 versions. It provides features such as delegation to individual domains, template support for configuring infrastructure instances, advanced batch provisioning and so on. See Installation Modes for further details on Provisioning Standard and Advanced licensing features.

Prime Collaboration Provisioning- Advanced is further categorized into:

  • Prime Collaboration Provisioning Image (R-PC-version) license (required to activate in a production network)
  • Prime Collaboration Provisioning Scale (L-PC) license
  • Prime Collaboration Provisioning Application Program Interface Feature License (optional)

You can purchase additive licenses based on the phones that you want to manage. For details on the additive licenses and part numbers, see Cisco Prime Collaboration 10.0 Ordering Guide. You must have Cisco partner privilege to access the Ordering Guide.

To know the status of Prime Collaboration Provisioning license, go to Administration > License Management. To register a new license file, see Getting Started with Prime Collaboration Provisioning. For more details on Provisioning licensing, see the Cisco Prime Collaboration 10.0 Provisioning User Guide.

Note


Scale licenses are cumulative: you can combine licenses to increase the number of endpoints you wish to manage.

Installation Modes and Requirements

Table 1 Installation Requirements
Requirements Description
Number of servers Prime Collaboration Assurance and Prime Collaboration Provisioning applications must be installed on different virtual machines. To learn about the installation modes and the required number of servers, see Number of Servers.
Virtualization Requirements The Prime Collaboration Assurance and Prime Collaboration Provisioning images are in the OVA file format. To learn more about the VMware environment required, see VMware Requirements.
System requirements System requirements vary based on the number of endpoints that you want to manage. See System Requirements.

For details on the maximum system capacity, such as, number of access ports, number of device pools, number of voice interfaces, and so on, see System Capacity for Cisco Prime Collaboration.

Ports requirements Prime Collaboration uses several protocols to communicate with other processes and devices. You must ensure that the required ports are available for Prime Collaboration to communicate. For more details, see Required Ports for Prime Collaboration.

Device configurations

(CTS-Manager, TMS, CUCM, VCS, CTX,Video endpoints, MCU, and so on)
The voice and video endpoints and infrastructure devices require certain configuration for the Prime Collaboration server to communicate. For more details, see Setting up Devices for Prime Collaboration for Assurance andSetting up Devices for Prime Collaboration Provisioning.
Download Images Prime Collaboration images are provided on the eDelivery site and on the Cisco.com support software download site. You must have an order for an eDelivery or ESW contract.
User Accounts and Installation Prompts
During installation
  • globaladmin, root user, and CLI user accounts are created. You must specify the password for these accounts. See User Accounts.
  • Virtual machine details must be specified. See Installation Prompts.

Installation Modes

Prime Collaboration is available in two modes: Standard and Advanced mode.

Note


The installation process is the same for installing Prime Collaboration Assurance Standard and Prime Collaboration Assurance Advanced. Similarly, there is a single method to be followed for installing Prime Collaboration Provisioning Standard and Prime Collaboration Provisioning Advanced.
  • Prime Collaboration Assurance- Advanced provides all the features that enable integrated assurance management of applications and the underlying transport infrastructure. The Advanced (Evaluation) mode of Prime Collaboration supports multiple clusters, however, you must know the license categories needed to manage your network (see thePrime Collaboration Assurance Advanced Licensing). For more details on features available in Advanced mode, see Prime Collaboration Advanced Features section of Cisco Prime Collaboration 10.0 Assurance Guide - Advanced.
  • Prime Collaboration Assurance- Standard provides basic assurance features that help you manage Unified Communications10.0 and TelePresence components (that are supported in advanced). Prime Collaboration Analytics is not available with Standard mode of Prime Collaboration. The Standard mode of Prime Collaboration supports single UCS cluster, single TMS cluster and multiple VCS clusters. For more details on the available features, see the Prime Collaboration Standard Features section of Cisco Prime Collaboration 10.0 Assurance Guide - Standard.
  • Prime Collaboration Provisioning Standard is a simplified version of Cisco Prime Collaboration Provisioning. It provides simplified provisioning across all collaboration services. Provisioning Advanced provides features such as delegation to individual domains, template support for configuring infrastructure instances, advanced batch provisioning and so on. The number of endpoints that you can manage in the Prime Collaboration Provisioning standard mode depends on the maximum supported by the OVA deployment model. For more details on available features, see the Standard and Advanced Prime Collaboration Provisioning section of Cisco Prime Collaboration Provisioning Guide - Standard and Advanced, 10.0.
  • Evaluation mode- Prime Collaboration advanced licensing features are enabled in the evaluation mode. Prime Collaboration Assurance allows you to move from Advanced evaluation to Standard mode. After the evaluation period ends, Prime Collaboration Assurance reverts to Standard mode. For more details, see Managing Licenses chapter of the Cisco Prime Collaboration 10.0 Assurance Guide - Advanced. In the evaluation mode, Prime Collaboration Analytics is enabled by default along with Prime Collaboration Assurance. During the evaluation period, if you initially choose to disable Prime Collaboration Analytics and enable it at a later period of time, the evaluation period does not extend. To enable or disable Prime Collaboration Analytics, see “Enabling and Disabling Analytics” in the Cisco Prime Collaboration 10.0 Upgrade and Migration Guide. You cannot move from Standard to Advanced Evaluation mode in Prime Collaboration Provisioning. However, through Advanced license file, you can move from Standard mode or Advanced Evaluation mode to Advanced mode. For more details, see Managing Licenses section of theCisco Prime Collaboration Provisioning Guide - Standard and Advanced, 10.0. You can manage the following endpoint quantities in the Prime Collaboration Assurance small OVA evaluation mode:
    • 50 high-end, single-codec endpoints
    • 50 high-end, multi-codec endpoints
    • 200 midrange endpoints
    • 1000 mass endpoints
    You can manage the following endpoint quantities in the Prime Collaboration Assurance medium OVA evaluation mode:
    • 500 high-end, single-codec endpoints
    • 500 high-end, multi-codec endpoints
    • 2000 midrange endpoints
    • 10000 mass endpoints
    You can manage the following endpoint quantities in the Prime Collaboration Assurance medium OVA evaluation mode:
    • 500 high-end, single-codec endpoints
    • 500 high-end, multi-codec endpoints
    • 2000 midrange endpoints
    • 10000 mass endpoints
    You can manage the following endpoint quantities in the Prime Collaboration Assurance large OVA evaluation mode:
    • 5000 high-end, single-codec endpoints
    • 5000 high-end, multi-codec endpoints
    • 20000 midrange endpoints
    • 100000 mass endpoints
    You can manage the following endpoint quantities in the Prime Collaboration Assurance very large OVA evaluation mode:
    • 10000 high-end, single-codec endpoints
    • 5000 high-end, multi-codec endpoints
    • 30000 midrange endpoints
    • 150000 mass endpoints
    You can manage up to 10000 phones in the Prime Collaboration Provisioning evaluation mode.

Number of Servers

The number of virtual machines required to install Prime Collaboration is as follows:
  • One virtual machine to install Prime Collaboration Assurance.
  • Additional virtual machines to install Prime Collaboration Provisioning. The required number of virtual machines depends on the number of phones that you want to manage:
    • If you have less than or equal to 10,000 phones (small and medium deployment models), you need one virtual machine where you can install both database and application. To learn about configuring Prime Collaboration Provisioning for small and medium deployment models, see Simple Configuration.
    • If you have more than 10,000 phones (large and very large deployment models), you need two virtual machines to install database and application separately on each machine. To learn about configuring Prime Collaboration Provisioning for large and very large deployment models, see Advanced Configuration.

Before installing, ensure you know IP addresses for each of the virtual machines as specified above.

System Requirements

Prime Collaboration runs on any VMware-certified hardware with ESXi 4.1, 5.0, and 5.1 installed. Large and very large deployment models require ESXi 5.0 or later.


Note


  • We recommend that you install and run Prime Collaboration on Cisco Unified Computing System (UCS), which is VMware-certified.
  • Prime Collaboration allows you to configure a second NIC (network adapter). To understand how to configure a second NIC, see Troubleshooting Cisco Prime Collaboration.

The OVA defines configuration of the virtual machine that includes the CPU, memory, disk, and network resources.

Virtual Machine Requirements for Prime Collaboration Assurance (includes Analytics)

The following table lists the virtual machine requirements for Prime Collaboration Assurance application, based on the number of endpoints managed in Prime Collaboration.
Table 2 Virtual Machine Requirements for Prime Collaboration Assurance
Endpoints Managed in Prime Collaboration Number of CPUs CPU Reservation RAM Memory Reservation NIC Disk Space

Up to 1000 endpoints (Small- can include up to 100 TelePresence systems only)

6 12 GHz 14 GB 14 GB 1 GB 150 GB
Up to 10,000endpoints (Medium- can include up to 1000 TelePresence systems only) 8 16 GHz 22 GB 22 GB 1 GB 200 GB
Up to 80,000 endpoints (Large-can include up to 6000 TelePresence systems only.) 16 32 GHz 30 GB 30 GB 1 GB 500 GB
Up to 150,000 endpoints (Very Large-can include up to 6000 TelePresence systems only.) Prime Collaboration Analytics is not supported for this model. 18 36 GHz 32 GB 32 GB 1 GB 750 GB

Note


  • Hyperthreading must be disabled in the server (BIOS level) for better performance of Prime Collaboration. This is to avoid CPU-related issues that may occur if hyperthreading is enabled. See your hardware documentation for information about disabling hyperthreading.
  • vCPU speed is dependent on the UCS server or the virtualized hardware.
  • We do not support oversubscribing server parameters (not using a 1:1 ratio of physical to virtual resources), such as, vCPU and memory.

Virtual Machine Requirements for Prime Collaboration Provisioning

The following table lists the virtual machine requirements for Prime Collaboration Assurance application, based on the number of endpoints managed in Prime Collaboration.
Table 3 Virtual Machine Requirements for Prime Collaboration Provisioning
Endpoints Managed in Prime Collaboration Number of CPUs CPU Reservation RAM Memory Reservation NIC Disk Space

Up to 1000 endpoints (Small)

1 2 GHz 2 GB 2 GB 1 GB 90 GB
Up to 10,000 endpoints (Medium) 4 3.98 GHz 8 GB 8 GB 1 GB 120 GB
Up to 80,000 endpoints (Large) (Application Server) 8 3.98 GHz 16 GB 16 GB 1 GB 120 GB
Up to 80,000 endpoints (Large)(Database Server) 8 3.98 GHz 16 GB 16 GB 1 GB 120 GB
Up to 150,000 endpoints (Very Large)(Application Server) 8 3.98 GHz 16 GB 16 GB 1 GB 150 GB
Up to 150,000 endpoints (Very Large)(Database Server) 8 3.98 GHz 16 GB 16 GB 1 GB 150 GB

Note


  • Prime Collaboration Provisioning performance is reduced when the read and write latency on the datastore is high. Ensure that the average read and write latency on the datastore is less than two msec.
  • Prime Collaboration allows you to configure a second NIC (network adapter). To understand how to configure a second NIC, see Troubleshooting Cisco Prime Collaboration.

Client Machine Requirements

Parameter Requirement

Display Resolution

1440 x 900

Supported Browser

The following browsers are supported:
  • Mozilla Firefox 17 ESR and 24 ESR
  • Windows Internet Explorer 9.0 and 10.0

Prime Collaboration provides a self-signed certificate (HTTPS). To allow access of the Prime Collaboration client, you must ensure that security is set to either medium or low in Internet Explorer.

Note   
  • Ensure you enable cookies in the browser.
  • Ensure you set locale as English (United States) [en-us] for Prime Collaboration Assurance.
  • Ensure you set one of the following locale for Prime Collaboration Provisioning: English (United States) [en-us], Japanese [ja], Korean [ko], or Chinese [zh].
  • Ensure you disable the pop-up blocker if you have installed it as Prime Collaboration uses pop-up dialogs at several instances.

Adobe Flash Player

You must install Adobe Flash Player on the client machine for Prime Collaboration features to work properly. We recommend that you download and install Adobe Flash Player version 11.x or later from the Adobe website.

Environment

Clients must be able to access Cisco Prime Collaboration:
  • From outside a firewall-Refer to your firewall documentation for information on how to configure client access.
  • Across a Virtual Private Network (VPN)-The VPN tunnel should connect the client and a VPN router or similar device. See Required Ports for Prime Collaboration.

VMware Requirements

Ensure that your VMware environment meets the following requirements:

  • OVA is downloaded and saved to the same machine on which the vSphere client is installed. You need to download two OVAs, one each for Prime Collaboration Assurance and Prime Collaboration Provisioning.

    Note


    For Prime Collaboration Provisioning, you need to download an OVA and configure it separately for database and application installation on two different virtual machines if you have more than 10,000 phones.


  • VMware ESXi is installed and configured on the ESXi host. See the VMware documentation for information on setting up and configuring your host machine. The VMWare vSphere client is Windows-based. Therefore, you must download and install the client from a Windows system. After you install the VMWare vSphere client, you can run it and log into the virtual host, using the hostname or IP address of the virtual host, the root login ID, and the password that you configured. You can add the host to a vCenter if you want to manage it through vCenter. See VMWare documentation for details.
  • VMware ESXi server hostname is configured in the DNS server.
  • VMware ESXi server is synchronized with the NTP server.

Download Prime Collaboration

Prime Collaboration images are provided on the eDelivery site and on the Cisco.com support software download site. You must have an order for an eDelivery or ESW contract.

Download the OVA file on a machine where the vSphere client is installed.

Important: Download the OVA file on a machine where the vSphere client is installed. To ensure that the downloaded OVA file is not corrupt: verify if the Message Digest 5 (MD5) Checksum of the OVA file matches with the value in the download site. To view the MD5 Checksum of the OVA file available in Cisco.com support software download site, rest your mouse pointer on the filename.

If you need to install only Prime Collaboration Assurance, download a Prime Collaboration Assurance OVA based on the number of endpoints that you wish to manage.

Prime Collaboration Assurance application can be configured for the following types of deployment models. For information on supported deployment models for Prime Collaboration Analytics, see Prime Collaboration Analytics Licensing:
  • Cisco Prime Collaboration 10.0 Assurance and Analytics OVA for small deployment <cpc-assurance-10.0.0.xxxxxx-small.ova> - For up to 1000 endpoints (which can include up to 100 TelePresence systems only)
  • Cisco Prime Collaboration 10.0 Assurance and Analytics OVA for medium deployment <cpc-assurance-10.0.0.xxxxxx-medium.ova> - For up to 10,000 endpoints (which can include up to 1,000 TelePresence systems only)
  • Cisco Prime Collaboration 10.0 Assurance and Analytics OVA for large deployment <cpc-assurance-10.0.0.xxxxxx-large.ova> - For up to 80,000 endpoints (which can include up to 6,000 TelePresence systems only.)
  • Cisco Prime Collaboration 10.0 Assurance OVA for very large deployment <cpc-assurance-10.0.0.xxxxxx-verylarge.ova> - For up to 150,000 endpoints (which can include up to 6,000 TelePresence systems only. Prime Collaboration Analytics is not supported for this model.)

Note


To scale up your deployment model in order to manage more endpoints, you must run a tuning script. For more information on the tuning script for Prime Collaboration Assurance, see “Upgrading the Deployment Model” in Troubleshooting Cisco Prime Collaboration.


If you need to install only Prime Collaboration Provisioning, download a Prime Collaboration Provisioning OVA based on the number of endpoints that you wish to manage.

Prime Collaboration Provisioning application can be configured for the following types of deployment models:
  • Cisco Prime Collaboration 10.0 Provisioning OVA for small deployment <cpc-provisioning-10.0.0.xxx-small.ova> - For up to 1000 phones
  • Cisco Prime Collaboration 10.0 Provisioning OVA for medium deployment <cpc-provisioning-10.0.0.xxx-medium.ova> - For up to 10,000 phones
  • Cisco Prime Collaboration 10.0 Provisioning OVA for large deployment <cpc-provisioning-10.0.0.xxx-large.ova> - For up to 80,000 phones
  • Cisco Prime Collaboration 10.0 Provisioning OVA for very large deployment <cpc-provisioning-10.0.0.xxx-verylarge.ova> - For up to 150,000 phones
You must have a valid Cisco.com user account to download the files.

See Setting up Devices for Prime Collaboration Assurance and/or Setting up Devices for Prime Collaboration Provisioning for information about setting up the devices in your network for Prime Collaboration.

User Accounts

For Prime Collaboration, you will be required to specify various passwords at different instances. This section is designed to help you specify appropriate passwords in several scenarios that demand your login credentials (applicable for both converged application as well as standalone Prime Collaboration Assurance and Prime Collaboration Provisioning applications).

  • globaladmin- is a superuser who can access both Prime Collaboration Assurance and Prime Collaboration Provisioning UI.
  • globaladmin password- specify this password when you configure your virtual appliance for either standalone or converged application. See Configuring the Prime Collaboration Assurance Virtual Appliance and Configuring the Prime Collaboration Provisioning Virtual Appliance. You are also required to specify this password when you login to the UI (see the Password Rules for root user and globaladmin section).
    In Prime Collaboration Provisioning, this password is synched with the password of postgres admin (to perform backup and restore operations). Password will then be updated in the database and in the /opt/cupm/sep/dfc.properties file. You must login as a root user to access dfc.properties file.

    Note


    If you want to install both Prime Collaboration Assurance and Prime Collaboration Provisioning, ensure that you specify the same password for both applications during installation.


  • CLI Admin Username—The user name is admin, by default. However, you can specify the user name of your choice.
  • CLI Admin Password—Specify a password for the SSH CLI admin. This password is used to log in to CLI to check the application status and perform back up and restore (see the Password Rules for CLI admin section) CLI is supported only through SSH; telnet is not supported. You can login through SSH using port 26 for Prime Collaboration Assurance and port 22 for Prime Collaboration Provisioning.
  • Root user—superuser who has all privileges in Linux shell.
  • Root password—specify a password for the root user (see the Password Rules for root user and globaladmin section).

Password Rules for root user and globaladmin

  • Must contain at least one of each - lowercase letter, uppercase letter, number, and special characters ( !@#$*,.)
  • No character in the password be repeated more than three consecutive times.
  • Cannot contain non-ASCII characters- , %, +, & and space.
  • Cannot be cisco or ocsic or any variant obtained by changing the capitalization of letters therein, or by substituting 1,! or | for i, and/or substituting 0 for o and/or substituting $ for s.
  • Cannot be same as the username, and not be the username reversed.
  • Length must be between eight and 80 characters.
  • Cannot end with these characters: *, ; or #.

Note


  • We recommend that you write down the root password, as it cannot be retrieved.
  • To change the root password, you must login as root user and execute the “passwd” command that prompts you for a new password.

Password Rules for CLI admin

  • Minimum password length must be six characters.
  • No character in the password be repeated more than three consecutive times.
  • Must contain at least one of each - lowercase letter, uppercase letter, and number.
  • Must not be same as the user name itself.

Installation Prompts

It is recommended that you know the values (beforehand) for the following parameters as you are required to specify them at the console prompts while configuring the virtual appliance:

  • IP Address—The IP address of the virtual appliance
  • IP default netmask—The default subnet mask for the IP address
  • IP default gateway—The IP address of the default gateway
  • Default DNS domain—The default Domain Name
  • Primary nameserver—The primary name server. You may add the name server. To configure several name servers, enter y.
  • Primary NTP server[time.nist.gov]—The primary NTP server. To enter a secondary NTP server, enter y at the next prompt.

    Note


    To configure a tertiary NTP server enter y at the next prompt, after you specify a secondary NTP server. Prime Collaboration supports three NTP servers.


  • Timezone—The timestamp that is displayed on the UI is the server time. By default, the configured timezone is UTC. For a list of supported timezones, see Supported Timezones for Prime Collaboration.
  • Username—CLI Admin user name. The user name is admin, by default. However, you can specify the user name of your choice.
  • Password—CLI Admin password. This password is used to log in to CLI to check the application status and perform back up and restore.
  • IPv6 configuration- If you want to configure IPv6 when prompted, specify Y, and then enter the IPv6 address and route to proceed. If not, you can proceed with the installation by providing your inputs for the next prompt.
  • Root password—specify a password for the root user.
  • globaladmin password— specify a password for the globaladmin.

Note


Unified Communication Manager 10.0 and later, are supported in the Standard mode.

Installing Prime Collaboration

Prime Collaboration is delivered in two separate installable OVAs: Prime Collaboration Assurance and Prime Collaboration Provisioning. You must install applications in a standalone mode. However, Prime Collaboration provides an option for you to converge the Prime Collaboration Assurance and Prime Collaboration Provisioning servers using the Prime Collaboration Assurance UI. To learn about integrating Prime Collaboration Assurance and Prime Collaboration Provisioning, see the Cisco Prime Collaboration 10.0 Assurance Guide - Advanced.

Installing Prime Collaboration entails the following:
  • To identify the Prime Collaboration Assurance OVA model that you have installed, login as root and check for the cpcm.deployment.model property available in /opt/emms/emsam/conf/emsam.properties.
  • To identify the Prime Collaboration Provisioning OVA model that you have installed, login as root and check for the dfc.memory.model available in the /opt/cupm/sep/dfc.properties.

Installing Prime Collaboration Assurance

Deploying Prime Collaboration Assurance

To deploy the Prime Collaboration Assurance OVA:

Before You Begin

Ensure that requirements listed in Installation Requirements and System Requirements have been met.

Procedure
    Step 1   Launch your VMWare vSphere client and choose File > Deploy OVF Template.
    Step 2   In the Deploy OVF Template window, click Deploy from file.
    Step 3   Click Browse and navigate to the location where you have saved the Prime Collaboration Assurance OVA file. Click Next.
    Step 4   In the OVF Template Details window, verify the details about the OVA file, including the product name, version, and the size, then click Next.
    Step 5   Click Accept to accept the end-user license agreement. Click Next.
    Step 6   In the Name and Location window, specify a name and location for the template that you are deploying. The name must be unique within the inventory folder and can contain up to 80 characters. Click Next.
    Step 7   In the Disk Format window, select Thick provisioned format to store on the virtual disks, then click Next.
    Step 8   Verify the options in the Ready to Complete window, then click Finish to start the deployment.

    The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance window to monitor the task status.

    Step 9   After the deployment task has completed, click Close in the confirmation message box.

    The virtual appliance that you deployed appears in the left pane of the vSphere client, under the host.

    As a part of the next process, follow Prime Collaboration Assurance Virtual Appliance.


    Configuring the Prime Collaboration Assurance Virtual Appliance

    After you deploy the Prime Collaboration Assurance OVA, you must configure the virtual appliance. To configure the virtual appliance:

    Procedure
      Step 1   Power on the virtual machine by right-clicking the virtual appliance and choosing Power > Power On.
      Step 2   In the virtual appliance console, enter setup at the localhost login prompt.
      Step 3   Enter the required parameters at the console prompts. After entering each parameter, press Enter to bring up the next parameter (see Installation Prompts). For the Installation Mode prompt, enter 1 to select Standard Prime Collaboration Assurance, or 2 to select Advanced Prime Collaboration Assurance Evaluation. Default value is 1.

      The virtual machine reboots.

      Note   

      Time zone—The timestamp that is displayed on the UI is the server time. By default, the configured timezone is UTC. For a list of supported timezones, see Supported Timezones for Prime Collaboration

      Step 4   After you finish the installation (when you see the login prompt in console), wait approximately 20 minutes for the Prime Collaboration Assurance processes to be listed on the console, and then log in to the Prime Collaboration Assurance UI.
      Step 5   Log in to Prime Collaboration Assurance server to verify the installation. See the “How to verify the Cisco Prime Collaboration Assurance Standard installation” and “How to verify the Cisco Prime Collaboration Assurance Advanced installation” sections in Troubleshooting Cisco Prime Collaboration.
      Note    We recommend you to install the Prime Collaboration 10.0 Assurance and Analytics Service Pack 1. This service pack contains feature updates, new software support and bug fixes; see Readme for detailed information. You can download this service pack and Readme from the Prime Collaboration 10.0 Download Software web site.

      Installing Prime Collaboration Provisioning

      Prime Collaboration is delivered in two separate installable OVAs- Prime Collaboration Assurance and Prime Collaboration Provisioning. During installation, you must install applications in a standalone mode.

      Installing Prime Collaboration Provisioning encompasses Deploying the Prime Collaboration Provisioning Virtual Appliance and Configuring the Prime Collaboration Provisioning Virtual Appliance.

      You can install Prime Collaboration Provisioning application, based on the OVA you have downloaded:
      • For small and medium deployment models: you need one virtual machine only to install and configure Prime Collaboration Provisioning. To learn about configuring these deployment models, see Simple Configuration
      • For large and very large deployment models: you must configure Prime Collaboration Provisioning OVA for database and application on separate virtual machines. To learn about configuring these deployment models, see Advanced Configuration.

      Deploying Prime Collaboration Provisioning

      To deploy the Prime Collaboration Provisioning OVA:

      Before You Begin

      Ensure that requirements listed in Installation Requirements and System Requirements have been met.

      Procedure
        Step 1   Launch your VMWare vSphere client and choose File > Deploy OVF Template.
        Step 2   In the Deploy OVF Template window, click Deploy from file.
        Step 3   Click Browse and navigate to the location where you have saved the Prime Collaboration Assurance OVA file. Click Next.
        Step 4   In the OVF Template Details window, verify the details about the OVA file, including the product name, version, and the size, then click Next.
        Step 5   Click Accept to accept the end-user license agreement. Click Next.
        Step 6   In the Name and Location window, specify a name and location for the template that you are deploying. The name must be unique within the inventory folder and can contain up to 80 characters. Click Next.
        Step 7   In the Disk Format window, select Thick provisioned format to store on the virtual disks, then click Next.
        Step 8   Verify the options in the Ready to Complete window, then click Finish to start the deployment.

        The deployment takes about 30 minutes to complete. Check the progress bar in the Deploying Virtual Appliance window to monitor the task status.

        Step 9   After the deployment task has completed, click Close in the confirmation message box.

        The virtual appliance that you deployed appears in the left pane of the vSphere client, under the host.

        As a part of the next process, follow Configuring the Prime Collaboration Provisioning Virtual Appliance.


        Configuring the Prime Collaboration Provisioning Virtual Appliance

        After you deploy the Prime Collaboration Provisioning OVA, you must configure the virtual appliance.

        Based on the OVA you have downloaded, you can configure Prime Collaboration Provisioning virtual appliance as follows:
        Simple Configuration Provisioning

        You can configure Prime Collaboration Provisioning OVA for small and medium deployment models. To do a simple configuration of the virtual appliance:

        Procedure
          Step 1   Power on the virtual machine by right-clicking the virtual appliance and choosing Power > Power On.
          Step 2   In the virtual appliance console, enter setup at the localhost login prompt.
          Step 3   Enter the required parameters at the console prompts. After entering each parameter, Enter to bring up the next parameter (see Installation Prompts). For the Installation Mode prompt, enter 1 to select Standard Prime Collaboration Provisioning, or 2 to select Advanced Prime Collaboration Provisioning (with 60 day evaluation). Default value is 1.
          Note   

          Time zone—When you are prompted to enter a time zone for the Prime Collaboration Provisioning server, specify the default time zone (UTC). Ensure that you specify the same timezone in the server and in the Prime Collaboration Provisioning UI.

          You can use SSH (root login) to change the time zone after you install the Prime Collaboration Provisioning server; For a list of supported timezones, see Supported Timezones for Prime Collaboration

          Step 4   After you finish the installation (when you see the login prompt in console), wait approximately 10 minutes for the Prime Collaboration Provisioning processes to be listed on the console and then login to the Prime Collaboration Provisioning UI.
          Step 5   Log in to Prime Collaboration Provisioning server to verify the installation. See the “Verifying the Prime Collaboration Provisioning Installation” section in Troubleshooting Cisco Prime Collaboration.

          Advanced Configuration Provisioning

          You can configure Prime Collaboration Provisioning OVA for large and very large deployment models. To do an advanced configuration of the virtual appliance:

          Procedure
            Step 1   Power on the virtual machine by right-clicking the virtual appliance and choosing Power > Power On.
            Step 2   In the virtual appliance console, enter setup at the localhost login prompt.
            Step 3   Enter the required parameters at the console prompts. After entering each parameter, press Enter to bring up the next parameter (see Installation Prompts). The virtual machine reboots.

            Time zone—When you are prompted to enter a time zone for the Prime Collaboration Provisioning server, specify the default time zone (UTC). You can use SSH to change the time zone after you install the Prime Collaboration Provisioning server; the time stamp that is displayed on the UI is the server time. You must use the same time zone for Prime Collaboration Assurance and Prime Collaboration Provisioning servers in converged mode.

            For a list of supported time zones, see Supported Timezones for Prime Collaboration.

            Step 4   If you have downloaded large or very large deployment model (more than 10000 phones), you are prompted to enter the type of server to be configured.

            Configure database server before you configure application server. To configure the database server:

            1. Choose option 1 to configure the current server as a database server.
            2. Enter the IP address for the application server that is to be deployed next. The virtual machine reboots.

              To configure the application server:

            1. Deploy the application server. See Deploying the Prime Collaboration Provisioning Virtual Appliance section.
            2. Configure the application server, following the Steps 1 to 3 (as above).
            3. Choose option 2 to configure the current server as an application server.
            4. When you are prompted, enter the IP address of the database server that you have already configured. The virtual machine reboots.
            Step 5   After you finish the installation (when you see the login prompt in console), wait approximately 10 minutes for the Prime Collaboration Provisioning processes to be listed on the console, and then log in to the Prime Collaboration Provisioning UI.
            Step 6   Log in to Prime Collaboration Provisioning server to verify the installation. See the “Verifying the Prime Collaboration Provisioning Installation” section in Troubleshooting Cisco Prime Collaboration.

            Getting Started

            You can invoke Prime Collaboration using the client browser.

            To log in to the Prime Collaboration application:

            Procedure
              Step 1   Open a browser session from your machine. See System Requirements for information about supported browsers.

              For a converged mode, specify the IP address of Prime Collaboration Assurance; If you specify the IP address of the Prime Collaboration Provisioning application, you will be redirected to the Prime Collaboration Assurance application.

              However, for a standalone mode, specify the IP address of either Prime Collaboration Assurance or Prime Collaboration Provisioning application based on the UI that you want to launch.

              Step 2   Enter either of the following:http://IP Address or https://IP Address
              Note   
              • For Prime Collaboration Assurance, HTTPS has been enabled by default; whereas, for Prime Collaboration Provisioning, HTTP has been enabled by default. To enable HTTPS for Prime Collaboration Provisioning, configure OpenSSL packages that are packaged with the Prime Collaboration Provisioning OVA. See Enabling SSL for Prime Collaboration Provisioning.
              • You can use either the IP address or the hostname of the Prime Collaboration Assurance or Prime Collaboration Provisioning server. We recommend that you use the hostname if you have configured it in DNS.
              • CLI is supported only through SSH; telnet is not supported. The port used for Prime Collaboration Assurance is 26, for Prime Collaboration Provisioning it is 22.
              Based on the browser you are using, one of the following appears:
              • In Windows Internet Explorer, the Certificate Error: Navigation Blocked window.
              • In Mozilla Firefox, the Untrusted Connection window.
              These windows appear because Prime Collaboration uses a self-signed certificate.
              Step 3   Remove the SSL certificate warning. See “Removing SSL Certificate Warning” in Troubleshooting Cisco Prime Collaboration.

              The Prime Collaboration login page appears.

              Step 4   In the Prime Collaboration login page, you must login as a globaladmin, using the same the credentials that you have specified during the configuration.

              The dashboard data is populated only after you perform tasks listed in the tables that follow.

              Getting Started with Prime Collaboration Assurance

              After you install Prime Collaboration Assurance, you must perform the tasks listed in the following table:
              Task and Description Navigation in Prime Collaboration Assurance Application Document to be referred
              Step 1 Add a new license file.

              This step is applicable only if you have purchased Assurance Advanced and/or Analytics license.

              Administration > License Management Cisco Prime Collaboration 10.0 Assurance Guide - Advanced
              Step 2 Manage Users and Roles

              Add a new user

              Administration > User Management Cisco Prime Collaboration 10.0 Assurance Guide- Standard
              Step 3 Define credentials

              Enter the required device credentials to manage devices in Prime Collaboration. For more details, see Setting up Devices for Prime Collaboration.

              In Advanced mode Operate > Device Work Center > Auto Discovery > Manage Credentials

              In Standard mode, Operate > Device Work Center > Current Inventory

              Advanced- Cisco Prime Collaboration 10.0 Assurance Guide - Advanced

              Standard- Cisco Prime Collaboration 10.0 Assurance Guide- Standard

              Step 4 Standard mode
              • Discover Cisco Unified Communications Manager (including Cisco Unified IM and Presence)10.x and Cisco Unity Connection 10.x applications.
              • Discover Cisco TMS
              • Discover VCS
              Note    In standard mode, CTS-Manager discovery is not applicable.

              The Cisco VCS, Cisco MCU, Cisco Profile and Codec, default gateway, and switches are discovered along with Cisco TMS.

              Cisco TelePresence Conductor is not auto discovered through TMS. The Cisco TelePresence Conductor need to be discovered separately.

              Operate > Device Work Center > Current Inventory

              Cisco Prime Collaboration 10.0 Assurance Guide- Standard

              Advanced mode
              • Discover CTS-Manager
              • Discover Cisco TMS
              • Discover CUCM
              • Discover VCS
              The Cisco Unified CM, Cisco TelePresence Multipoint Switch, Cisco TelePresence System, default gateway, and switches are discovered along with CTS-Manager.

              The Cisco VCS, Cisco MCU, Cisco Profile and Codec, default gateway, and switches are discovered along with Cisco TMS.

              Cisco TelePresence Conductor is not auto discovered through CTS-Manager/TMS. The Cisco TelePresence Conductor need to be discovered separately.

              Operate > Device Work Center > Auto Discovery > Devices Discovery

              Cisco Prime Collaboration 10.0 Assurance Guide - Advanced

              Step 5 Verify Inventory
              Note    This step is applicable only if you have purchased Assurance Advanced and/or Analytics license

              Verify whether all discovered devices are in the Managed state.

              Operate > Device Work Center

              Cisco Prime Collaboration 10.0 Assurance Guide - Advanced

              Step 6 Import Sessions
              Note    This step is applicable only if you have purchased Assurance Advanced and/or Analytics license
              Import the video collaboration sessions from CTS-Manager, Cisco TMS, and Cisco TelePresence Multipoint Switch to monitor the sessions.

              To periodically import sessions from CTS-Manager, Cisco TMS, and Cisco TelePresence Multipoint Switch, define the polling interval based on your business needs, using Operate > Diagnose > Session Diagnostics > Import Sessions .

              Operate > Diagnose > Session Diagnostics

              Cisco Prime Collaboration 10.0 Assurance Guide - Advanced

              Step 7 Verify Sessions
              Note    This step is applicable only if you have purchased Assurance Advanced and/or Analytics license

              Verify whether all session details have been imported from CTS-Manager, Cisco TMS, and Cisco TelePresence Multipoint Switch.

              Prime Collaboration collects scheduled sessions data for five days (for the past one day, for the current day, and for three days ahead).

              Operate > Diagnose > Session Diagnostics

              Cisco Prime Collaboration 10.0 Assurance Guide - Advanced

              Getting Started with Prime Collaboration Provisioning

              After you install Prime Collaboration Provisioning, you must perform the tasks listed in the following table:
              Task and Description Navigation in Prime Collaboration Provisioning Application Section/chapter to be referred in the Cisco Prime Collaboration 10.0 Provisioning Guide- Standard and Advanced
              Step 1 (Optional if you are evaluating the product) Register a new license file.

              Administration > License Management

              Adding a license file through UI is recommended. However, you can also register the new license file, as follows. :
              1. Log in as root through sftp.
              2. Copy the license file to the opt/cupm/license directory on the Provisioning server. The system validates the license file and updates the license. The updated licensing information appears on the License Status Information page (Administration > License Management). If the license status is not refreshed after a few minutes, go to the License Management page (choose Administration > System Configuration > License Manager), and click Perform Audit. The license status is updated in the Licence Management page (Administration > License Management).
              Setting Up the Server
              Step 2 Add, configure, and synchronize call processors and message processors. Design > Infrastructure Setup Managing Devices
              Step 3 Set up domain deployment:
              • Create domains and assign call and message processors
              • Create service areas
              • Configure rules
              • Synchronize domain
              Design > User Provisioning Setup Managing Domains and Service Areas

              Synchronizing Processors, Users, and Domains

              Step 4 Create and deploy templates to configure Cisco UCM or Infrastructure Configuration. Design > User Provisioning Setup, or Deploy > Infrastructure Configuration Configuring Templates in Provisioning
              Step 5 Assign user roles to service area Deploy > User Provisioning > Add Managing Users
              Step 6 Add a new user Deploy > User Provisioning > Add Managing Users
              Step 7 Provision user services. Deploy > User Provisioning Managing Orders

              Note


              After installation, you can integrate Prime Collaboration Provisioning application with Prime Collaboration Assurance using the Prime Collaboration Assurance UI. To learn how to integrate Prime Collaboration Provisioning with Prime Collaboration Assurance, see Integrating Prime Collaboration Servers chapter of theCisco Prime Collaboration 10.0 Assurance Guide - Advanced.


              Quick Access to System Setup, Manage Network, and Licensing

              The Prime Collaboration landing page appears along with a pop-up to get started where you can click links listed under “System Setup”, “Manage Network”, and "Licensing" to perform initial configuration and check the license details of the Prime Collaboration server.

              You can also view the About details for a quick view of some of the Prime Collaboration Assurance and/or Prime Collaboration Provisioning system information. See Cisco Prime Collaboration 10.0 Assurance Guide - Advanced.

              User Interface

              If you have installed the Prime Collaboration Assurance Advanced as a standalone application, the following tabs are displayed on the UI: Home, Operate, Analyze, Report, and Administration.

              If you have installed Prime Collaboration Assurance Standard as a standalone application, the following tabs are displayed on the UI: Home, Operate, and Administration.

              If you have installed the Prime Collaboration Provisioning (standard or advanced) as a standalone application, the following tabs are displayed on the UI: Home, Design, Deploy, Reports, and Administration.

              Note


              The session timeout occurs if there is no activity for 25 minutes.


              Uninstalling Prime Collaboration

              The uninstallation process applies to both Prime Collaboration Assurance and Prime Collaboration Provisioning.

              Note


              Before you uninstall Prime Collaboration Assurance, ensure that you delete all the node-to-node tests from the application. If you do not delete these tests, they will continue to run on the router.


              Procedure
                Step 1   Log in to vSphere client and connect to the ESXi server that is running the virtual appliance that you want to uninstall.
                Step 2   Right-click the Prime Collaboration Assurance or Prime Collaboration Provisioning virtual appliance and choose Power > Shut Down Guest (or choose Power Off).
                Step 3   Right-click the Prime Collaboration Assurance or Prime Collaboration Provisioning virtual appliance and choose Delete from disk in the Confirm Delete window.

                 

                For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation, at: http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html.

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