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Cisco Prime Service Catalog 10.0 R2 Release Notes

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Table of Contents

Cisco Prime Service Catalog 10.0 R2 Release Notes

Contents

Introduction

Platform Support

Installation Guidelines

Upgrading to Cisco Prime Service Catalog 10.0 R2

New Features in 10.0 R2

Progressive Data Direct JDBC Driver Replacement

Cognos Upgrade

WebLogic Application Server Upgrade

Support for Microsoft SQL Server Named Instance

Support for Oracle Net Service Name

More Flexibility to Configure My Stuff

Limitations and Restrictions

Important Notes

Caveats

Prime Service Catalog Bugs

Documentation Updates

Related Documentation

Accessibility Features in Prime Service Catalog10.0 R2

Obtaining Documentation and Submitting a Service Request

Cisco Prime Service Catalog 10.0 R2 Release Notes

March 27, 2014

OL-31475-01

Contents

Introduction

Platform Support

Installation Guidelines

Upgrading to Cisco Prime Service Catalog 10.0 R2

New Features in 10.0 R2

Limitations and Restrictions

Important Notes

Caveats

Documentation Updates

Related Documentation

Accessibility Features in Prime Service Catalog10.0 R2

Obtaining Documentation and Submitting a Service Request

Introduction

Cisco Prime Service Catalog is a self-service portal that enables users to order new IT services or modify existing ones while ensuring compliance with defined IT policies and governance. It also allows organizations to encourage the adoption of standardized services and implement lifecycle management with governance across both internal services such as private cloud services and external services. The inherent tracking capabilities enable pay-per-use metering, whether implementing simple “showback” or a more complex chargeback approach.

Cisco Prime Service Catalog is the solution for implementing IT as a Service (ITaaS). It is offered either as a standalone product or integrated with the Cisco Intelligent Automation for Cloud solution to provide cloud Infrastructure as a Service (IaaS) and cloud orchestration services.


Note Intelligent Automation for Cloud (IAC) 4.0 is compatible only with Cisco Prime Service Catalog 10.0. If you are installing IAC 4.0, you must download Cisco Prime Service Catalog 10.0, and not 10.0 R2. The version of IAC that is compatible with Cisco Prime Service Catalog 10.0R2 is IAC 4.0.1.

To avoid any confusion, Cisco Prime Service Catalog 10.0 and IAC 4.0 will be removed from Cisco.com download site after IAC 4.0.1 is released. At that time, you could download Cisco Prime Service Catalog 10.0R2 and use it along with IAC 4.0.1.


Platform Support

For information about platforms that are supported by Cisco Prime Service Catalog, see the Cisco Prime Service Catalog Compatibility Matrix .

Installation Guidelines

The setup.sh script on Unix and setup.cmd program on Windows support the installation and upgrade of Cisco Prime Service Catalog.

The reporting_setup.cmd program is used for installing Cisco Prime Service Catalog Reporting. This is a separately licensed business intelligent product supported on Windows operating system.

If you are running Cisco Prime Service Catalog Reporting, you will need to obtain the latest version of the Cognos software, and execute the reporting_setup.exe program to configure Cognos and the Data Mart database. See the Cisco Prime Service Catalog Installation Guide for more details.

Upgrading to Cisco Prime Service Catalog 10.0 R2

You can directly upgrade to Prime Service Catalog release 10.0 R2 if your existing installation is on release 9.2 or above.

• 9.2 (limited release)

• 9.3

• 9.3 R2

• 9.3.1

• 9.3.2

• 9.4

• 9.4.1 R2

• 10.0

If your existing installation is prior to release 9.2, you must first upgrade it to a supported version. For detailed information about the application upgrade, see the Upgrade Guide chapter of Cisco Prime Service Catalog Installation Guide .

Progressive Data Direct JDBC Driver Replacement

DataDirect JDBC driver is no longer bundled with Prime Service Catalog. Starting with release 10.0 R2, Prime Service Catalog is bundled with Microsoft SQL Server JDBC Type 4 driver and Oracle 11g JDBC driver.

If you have any database or custom adapters that make use of the Data Direct driver, it has to be replaced with the appropriate JDBC driver based on the database type.

Drivers classes

Original:

com.newscale.jdbc.sqlserver.SqlServerDriver

com.newscale.jdbc.oracle.OracleDriver

com.newscale.jdbc.UnifiedDriver

New:

com.microsoft.sqlserver.jdbc.SQLServerDriver

oracle.jdbc.OracleDriver

JDBC URL

Original:

jdbc:newscale:dbtype://<host>:<port>;DatabaseName=dbname

jdbc:newscale:dbtype://<host>:<port>;SID=sid

New:

jdbc:sqlserver://<host>:<port>;databaseName=<db_name>;selectMethod=direct;sendStringParametersAsUnicode=true

jdbc:oracle:thin:@<host>:<port>:<SID>

jdbc:oracle:thin:@//<host>:<port>/<service_name>

Cognos Upgrade

Cognos has stopped support for all releases prior to Cognos 10 series. Therefore Cognos components used for Prime Service Catalog Reporting solution is upgraded to Cognos version 10.2.1.

Prime Service Catalog Reporting Solution now supports the following features:

• Cognos Workspace: You can now create interactive workspaces and reports as per your requirements and tag them as favorites. You can also view and modify content in the workspaces and email them to intended audience.

To create workspaces:


Step 1 Choose Reporting > Reports > Launch > Cognos Workspace or Choose Advanced Reporting > Report Designer > Launch > Cognos Workspace.

Step 2 For more information about configuring workspaces, see IBM Cognos Business Intelligence User Guide.


 

• Cognos Workspace Advanced: Is a report designer tool to author reports and analyze the data. You can now perform advanced data exploration such as:

Specifying additional measures

Adding conditional formatting

Using Advanced Calculations

You can also create reports with dimensional or relational datasources that display your data in lists, cross-tabs and charts. To generate advanced reports:


Step 1 Choose Reporting > Reports > Launch > Cognos Workspace.

Step 2 For more information about creating Cognos workspace advanced reports, see IBM Cognos Workspace Advanced version 10.2.1 User Guide.


 


Note To access Cognos Workspace and Cognos Workspace Advanced, you must have the Report Designer capabilities previously defined.


 

  • Migrating custom reports: When you upgrade Prime Service Catalog Reporting solution from Cognos 8.4.0/ 8.4.1 to Cognos version 10.2.1, the system migrates all existing report specification and customized reports in My Folders and Public Folders automatically.

Also, if you have administrative privileges and choose to perform the upgrade manually you can use the reporting solution wizard to migrate all reports.

In either case, we recommend that you take a backup of all existing reports during upgrade.

For more information about performing upgrade, see Upgrade Guide chapter of Cisco Prime Service Catalog Installation Guide .

  • Datasource Connectivity: Prime Service Catalog now uses JDBC Type 4 drivers to connect to Data Mart datasource. For more information regarding changes to installation procedures for Prime Service Catalog Reporting solution, see Cisco Prime Service Catalog Installation Guide.
  • Oracle Configuration: Ensure that you install Oracle-32 bit client on the reporting server, because Prime Service Catalog will now use net descriptor for database connection. For more information regarding changes to installation procedures for Prime Service Catalog Reporting solution, see Cisco Prime Service Catalog Installation Guide.

For more information about Reporting modules, see Cisco Prime Service Catalog Reporting Guide .

WebLogic Application Server Upgrade

Starting with Prime Service Catalog 10.0 R2, only WebLogic Application Server 11g (10.3.6) is supported. If you are upgrading from a previous release of Prime Service Catalog that was installed with WebLogic 10.3, you must first upgrade your WebLogic. You can either install WebLogic 10.3.6 on a new machine, or uninstall WebLogic 10.3 then install WebLogic 10.3.6 on the same machine. For more information, see Cisco Prime Service Catalog Compatibility Matrix and the Cisco Prime Service Catalog Installation Guide .

Support for Microsoft SQL Server Named Instance

The database connection for Prime Service Catalog supports both Default Instance SQL Server and Named Instance SQL Server. A Named Instance SQL Server must have unique TCP/IP port number per database host.

Support for Oracle Net Service Name

The database connection for Prime Service Catalog supports both Oracle SID and Oracle Service Name. During the installation of Prime Service Catalog, you must choose either the SID or Service Name radio button on the database panel of the installation wizard. Based on the selection the installer constructs the correct URL format for the JDBC datasource.

More Flexibility to Configure My Stuff

In this release, service designers have more options to configure the My Stuff views and choose the relevant details to be displayed to end users. The end users can quickly navigate and order the services that are available under their My Stuff.

Service designers can now configure the following:

  • In Service Item Manager, configure to show or hide the service item types and attributes to be displayed in My Stuff in the Service Catalog module.
  • End users might not need to see all attributes of a service item as it could be irreverent or confusing. The designer can choose to hide such attributes in Service Item Manager.
  • In Service Designer, select hide in a service configuration to hide the requests for this service in Order Status and Completed Orders view. This feature is useful if the Service Designer does not want these service requests to be visible or cancellable by the end user. Often these are child services that are invoked as part of a more complex service bundle.
  • In Service Item Manager, provide a user friendly name to a Service Item attribute name. The service item attribute names are shown under column heading name in My Stuff view.
  • Provide a Custom View URL for a service item so that when a service item is selected in the left pane of My Stuff, the corresponding right pane displays the content of the Custom View URL, for example, a portlet.

Limitations and Restrictions

Prime Service Catalog, Release 10.0 R2 has the following limitations and restrictions:

  • Service export files and Catalog Deployer packages created prior to Release 10.0 are incompatible with this release. Previously created packages display only the package name, description and audit trail but not the entities within them.
  • There is a known issue in JBoss 7.1.1.Final on setting the tomcat Authentication attribute of the AJP connector to “false” to allow IIS to handle the authentication (https://issues.jboss.org/browse/AS7-1581). Contact Cisco TAC for recommendations on how to work around this issue.
  • If you have any customization that makes use of the newScale unified driver, you must replace it with the appropriate JDBC driver based on the database type.

Important Notes

If you are doing an in-place upgrade from Release 9.4 on JBoss, disable or unregister any Windows services or background tasks for the JBoss application server used in 9.4 before you start the upgrade. The 10.0 R2 installer program automatically installs a new instance of JBoss 7 application server and deploys the Prime Service Catalog application onto it. New Windows services are created when you choose to configure Windows services during installation.

To upgrade from a release prior to Release 9.3.1, you must review the change in supported versions of operating systems and WebSphere in the Release 9.3.1 release notes. There are a number of prerequisites to be followed. If you have custom integration that makes use of REX API, be sure to contact Cisco Advanced Services to evaluate the modifications required.

You can access Prime Service Catalog documentation on Cisco.com through the following URL:

http://www.cisco.com/en/US/products/ps11927/prod_technical_reference_list.html

Caveats

Prime Service Catalog Bugs

Use the Bug Search tool to search for a specific bug or to search for all bugs in a release:


Step 1 Go to http://tools.cisco.com/bugsearch.

Step 2 At the Log In screen, enter your registered Cisco.com username and password; then, click Log In. The Bug Search page opens.


Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.


 

Step 3 To search for a specific bug, enter the bug ID in the Search For field, and click Return.

Step 4 To search for bugs in the current release, click the Search Bugs tab and specify the following criteria:

a. In the Search for field, enter Prime Service Catalog and in the Releases field, enter 10.0 and click Return. (Leave the other fields empty).

a. When the search results are displayed, use the filter tools to find the types of bugs you are looking for. You can search for bugs by modified date, status, severity, and so on.


Tip To export the results to a spreadsheet, click the Export All to Spreadsheet link.



 

Documentation Updates

The table describes the user guides for Cisco Prime Service Catalog that have been updated to reflect the new and modified features in Release 10.0 R2:

Table 1 Documentation Changes

Document Name
Change Summary

Cisco Prime Service Catalog Installation Guide

Changes to the WebLogic sections, the Reporting Guide chapter, and the Upgrade Guide chapter.

Cisco Prime Service Catalog Compatibility Matrix

Updated with changes to the version and compatibility requirements for installing and upgrading to Cisco Prime Service Catalog 10.0 R2.

Related Documentation

You can access Prime Service Catalog documentation on Cisco.com through the following URL:

http://www.cisco.com/en/US/products/ps13206/prod_technical_reference_list.html

See the Cisco Prime Service Catalog support site for information about:

Accessibility Features in Prime Service Catalog10.0 R2

For a list of accessibility features in Prime Service Catalog10.0 R2, see the Voluntary Product Accessibility Template (VPAT) on the Cisco website, or contact accessibility@cisco.com .

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact accessibility@cisco.com .

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

This document is to be used in conjunction with the documents listed in the “Related Documentation“section.