Table of Contents
Cisco Prime Service Catalog is a self-service portal that enables users to order new IT services or modify existing ones while ensuring compliance with defined IT policies and governance. It also allows organizations to encourage the adoption of standardized services and implement lifecycle management with governance across both internal services such as private cloud services and external services. The inherent tracking capabilities enable pay-per-use metering, whether implementing simple “showback” or a more complex chargeback approach.
Cisco Prime Service Catalog is the solution for implementing IT as a Service (ITaaS). It is offered either as a standalone product or integrated with the Cisco Intelligent Automation for Cloud solution to provide cloud Infrastructure as a Service (IaaS) and cloud orchestration services.
Note Intelligent Automation for Cloud (IAC) 4.0 is compatible only with Cisco Prime Service Catalog 10.0. If you are installing IAC 4.0, you must download Cisco Prime Service Catalog 10.0, and not 10.0 R2. The version of IAC that is compatible with Cisco Prime Service Catalog 10.0R2 is IAC 4.0.1.
To avoid any confusion, Cisco Prime Service Catalog 10.0 and IAC 4.0 will be removed from Cisco.com download site after IAC 4.0.1 is released. At that time, you could download Cisco Prime Service Catalog 10.0R2 and use it along with IAC 4.0.1.
For information about platforms that are supported by Cisco Prime Service Catalog, see the Cisco Prime Service Catalog Compatibility Matrix .
If you are running Cisco Prime Service Catalog Reporting, you will need to obtain the latest version of the Cognos software, and execute the reporting_setup.exe program to configure Cognos and the Data Mart database. See the Cisco Prime Service Catalog Installation Guide for more details.
If your existing installation is prior to release 9.2, you must first upgrade it to a supported version. For detailed information about the application upgrade, see the Upgrade Guide chapter of Cisco Prime Service Catalog Installation Guide .
DataDirect JDBC driver is no longer bundled with Prime Service Catalog. Starting with release 10.0 R2, Prime Service Catalog is bundled with Microsoft SQL Server JDBC Type 4 driver and Oracle 11g JDBC driver.
• Cognos Workspace: You can now create interactive workspaces and reports as per your requirements and tag them as favorites. You can also view and modify content in the workspaces and email them to intended audience.
Step 2 For more information about configuring workspaces, see IBM Cognos Business Intelligence User Guide.
Step 2 For more information about creating Cognos workspace advanced reports, see IBM Cognos Workspace Advanced version 10.2.1 User Guide.
- Migrating custom reports: When you upgrade Prime Service Catalog Reporting solution from Cognos 8.4.0/ 8.4.1 to Cognos version 10.2.1, the system migrates all existing report specification and customized reports in My Folders and Public Folders automatically.
For more information about performing upgrade, see Upgrade Guide chapter of Cisco Prime Service Catalog Installation Guide .
- Datasource Connectivity: Prime Service Catalog now uses JDBC Type 4 drivers to connect to Data Mart datasource. For more information regarding changes to installation procedures for Prime Service Catalog Reporting solution, see Cisco Prime Service Catalog Installation Guide.
- Oracle Configuration: Ensure that you install Oracle-32 bit client on the reporting server, because Prime Service Catalog will now use net descriptor for database connection. For more information regarding changes to installation procedures for Prime Service Catalog Reporting solution, see Cisco Prime Service Catalog Installation Guide.
For more information about Reporting modules, see Cisco Prime Service Catalog Reporting Guide .
Starting with Prime Service Catalog 10.0 R2, only WebLogic Application Server 11g (10.3.6) is supported. If you are upgrading from a previous release of Prime Service Catalog that was installed with WebLogic 10.3, you must first upgrade your WebLogic. You can either install WebLogic 10.3.6 on a new machine, or uninstall WebLogic 10.3 then install WebLogic 10.3.6 on the same machine. For more information, see Cisco Prime Service Catalog Compatibility Matrix and the Cisco Prime Service Catalog Installation Guide .
The database connection for Prime Service Catalog supports both Default Instance SQL Server and Named Instance SQL Server. A Named Instance SQL Server must have unique TCP/IP port number per database host.
The database connection for Prime Service Catalog supports both Oracle SID and Oracle Service Name. During the installation of Prime Service Catalog, you must choose either the SID or Service Name radio button on the database panel of the installation wizard. Based on the selection the installer constructs the correct URL format for the JDBC datasource.
In this release, service designers have more options to configure the My Stuff views and choose the relevant details to be displayed to end users. The end users can quickly navigate and order the services that are available under their My Stuff.
- In Service Item Manager, configure to show or hide the service item types and attributes to be displayed in My Stuff in the Service Catalog module.
- End users might not need to see all attributes of a service item as it could be irreverent or confusing. The designer can choose to hide such attributes in Service Item Manager.
- In Service Designer, select hide in a service configuration to hide the requests for this service in Order Status and Completed Orders view. This feature is useful if the Service Designer does not want these service requests to be visible or cancellable by the end user. Often these are child services that are invoked as part of a more complex service bundle.
- In Service Item Manager, provide a user friendly name to a Service Item attribute name. The service item attribute names are shown under column heading name in My Stuff view.
- Provide a Custom View URL for a service item so that when a service item is selected in the left pane of My Stuff, the corresponding right pane displays the content of the Custom View URL, for example, a portlet.
- Service export files and Catalog Deployer packages created prior to Release 10.0 are incompatible with this release. Previously created packages display only the package name, description and audit trail but not the entities within them.
- There is a known issue in JBoss 7.1.1.Final on setting the tomcat Authentication attribute of the AJP connector to “false” to allow IIS to handle the authentication (https://issues.jboss.org/browse/AS7-1581). Contact Cisco TAC for recommendations on how to work around this issue.
- If you have any customization that makes use of the newScale unified driver, you must replace it with the appropriate JDBC driver based on the database type.
If you are doing an in-place upgrade from Release 9.4 on JBoss, disable or unregister any Windows services or background tasks for the JBoss application server used in 9.4 before you start the upgrade. The 10.0 R2 installer program automatically installs a new instance of JBoss 7 application server and deploys the Prime Service Catalog application onto it. New Windows services are created when you choose to configure Windows services during installation.
To upgrade from a release prior to Release 9.3.1, you must review the change in supported versions of operating systems and WebSphere in the Release 9.3.1 release notes. There are a number of prerequisites to be followed. If you have custom integration that makes use of REX API, be sure to contact Cisco Advanced Services to evaluate the modifications required.
Step 1 Go to http://tools.cisco.com/bugsearch.
Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.
See the Cisco Prime Service Catalog support site for information about:
- customizing custom style sheets (CSS) that you can use to implement company or departmental branding. For information about Customizing the appearance of Prime Service Catalog web pages, see Cisco Prime Service Catalog Configuration Guide .
- how to use the HTTP/WS Service Link adapter to call REST API endpoints. For information about HTTP/WS adapter, see Cisco Prime Service Catalog Integration Guide .
For a list of accessibility features in Prime Service Catalog10.0 R2, see the Voluntary Product Accessibility Template (VPAT) on the Cisco website, or contact firstname.lastname@example.org .
All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact email@example.com .
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation:
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.