The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
To verify that ServiceLink is active:
Step 1 Log into the Cisco Service Portal as Admin and navigate to ServiceLink .
Step 2 Verify that ServiceLink is up and running. The connection will display as green.
TES Message Log logs all interactions between Cisco Service Portal and TES.
Step 3 Verify the Control Agents are up and running on the Control Agents page.
Service Request task details and messages display in the View Transaction page of ServiceLink.
Step 1 Open standalone-full.xml to add a log file handler. This file can be located in the following directory:
C:\CiscoServicePortal\jboss-as-7.1.1.Final\standalone\configuration\
Step 2 Edit the file as follows:
Step 3 Add a logger, set the appropriate logging level.