Installation and Setup Guide for Resource Manager Essentials 3.4 on Windows 2000
Installing Essentials
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Installing Essentials

Table Of Contents

Installing Essentials

Product Overview

Installation Overview

Preparing to Install Essentials

Server Recommendations

Client Requirements

Supported NMS Environments for Device Import

Supported Devices

Installing Essentials

Performing a New Installation

Running the Installation Program for a New Installation

Upgrading Essentials Data from a Remote Machine

Upgrading from a Previous Version

Backing Up Your Previous Database

Changing Your Database Password

Running the Installation Program for an Upgrade

Backing Up the Converted Database

Reinstalling or Upgrading from the Evaluation Version

Backing Up Your Previous Database

Running the Installation Program to Reinstall


Installing Essentials


This chapter describes installing Resource Manager Essentials 3.4 on a Windows system. It consists of:

Product Overview

Installation Overview

Preparing to Install Essentials

Installing Essentials

Before removing Essentials, you must remove any applications that depend on Essentials. These are the applications for which installing Essentials is a prerequisite.

Product Overview

Resource Manager Essentials (Essentials), one of the major components of CiscoWorks2000, enables the deployment, configuration, and monitoring of devices across your network. Essentials is a suite of web-based network management tools integrated into a network desktop that includes a web-server component, web-based tools, and web-browser capability. This product is based on a client/server network architecture that connects multiple web-based clients to a network server.

The Essentials 3.4 CD-ROM contains two installable packages: Essentials and Incremental Device Support (IDS). IDS enables you to download device support from Cisco.com for newly supported devices.

Installation Overview

Table 1-1 is an overview of the Essentials installation. It contains references to more detailed information about each task.


Before you begin your installation, note the following:

You must install CD One, 5th Edition. Resource Manager Essentials 3.4 can be installed only after you have installed CD One, Fifth Edition. See Installation and Setup Guide for CDOne, 5th Edition on Windows 2000 for more information.

The install script will find the CD One directory and install Essentials at the same location.

You must install both RME and IDS packages.

Preparing to Install Essentials

This section describes prerequisites and other factors you should consider before installing Essentials. This consists of:

This section describes the server requirements and recommendations for CiscoWorks2000 CD One and Essentials.

Server Requirements and Recommendations

Client Requirements

Supported NMS Environments for Device Import

Supported Devices


Caution Do not change the system time after installing Essentials. Such changes may affect the working of some time-dependent features.

This section describes the server requirements and recommendations for CiscoWorks2000 CD One and Essentials.


Note You have to install CD One, 5th Edition, before you install Essentials 3.4.


Table 1-2

Table 1-2 Server System Minimum Requirements

Requirement Type
Minimum Requirements

 

IBM PC-compatible with 500 MHz Pentium III running Windows 2000 (with Service Pack 2). Essentials supports US-English and Japanese versions of Windows 2000. Set the default locale to US-English.

 

256 MB minimum.

 

Enough space for downloaded Software Management files1 .

 

CiscoWorks2000 CD One must be installed before installing Essentials. Refer to Installation and Setup Guide for CDOne, 5th Edition on Windows 2000.

1 For information about space needed for these files, see Setting Up Software Management.


Server Recommendations

Three major considerations can help you select or configure a system that best meets your needs:

The number of managed devices to be polled by Availability

The number of managed devices expected in Inventory and Configuration Management

The number of syslog messages expected daily

Availability is the primary consideration, after which you can consider syslog messages and managed device expectations and determine your needs accordingly. These factors affect server performance and user report response time.

Table 1-3 shows the recommendations for a server running Ciscoworks2000 CD One and Essentials. These recommendations produce optimal response time when running user reports.

Client Requirements

The minimum client system requirements for CiscoWorks2000 CD One and Essentials are shown in Table 1-3.

Before you access Essentials from a client system, you must configure the system. For more  information about client system requirements and configuring clients, refer to Installation and Setup Guide for CDOne, 5th Edition on Windows 2000.

Table 1-3 Client System Requirements Summary 

Requirement Type
Minimum Requirement

System Software and Hardware

Client system:

IBM PC-compatible computer with 300 MHz Pentium processor running Windows NT 4.0 workstation or server (with Service Pack 6a), Windows 98, Windows 2000 Professional or Server and Windows XP. Essentials supports US-English and Japanese versions of Windows 2000. Set the default locale to US-English.

Sun Ultra 10 running Solaris versions 2.6, 2.7 or 2.8. Essentials supports US-English and Japanese versions of Solaris. Set the default locale to US-English.

IBM RS/ 6000 workstation running AIX 4.3.3

HP-UX workstation running HP-UX 11.0

Color monitor with video card set to 256 colors.

Memory (RAM)

128 MB

Browser

One of these browsers:

Microsoft Internet Explorer 5.5 with Service Pack 2 and 6.0.
Java Virtual Machine (JVM) versions 5.0.0.3182 or current shipping version.
(Windows NT, Windows 98, Windows 2000 or Windows XP)
To verify the JVM version, select View > Java Console.

Netscape Navigator 4.76 (on Solaris clients)

Netscape Navigator 4.77, 4.78, 4.79.
(Windows NT, Windows 98, Windows 2000, or Windows XP
HP-UX 11.0, AIX 4.3.3)


Supported NMS Environments for Device Import

The Essentials Inventory application can import device information from both local and remote network management systems (NMS).

Table 1-4 and Table 1-5 show the software Essentials supports for importing devices from local and remote systems. You can import devices remotely only from a UNIX system. Essentials does not support remote device imports from Windows system. For more information, see the "Adding or Importing Inventory Data" section or refer to the online help.

Table 1-4 Supported NMS Software for Local Device Import 

Software
Version

Campus Manager

3.1(ANI) or 3.2

HP OpenView Network Node Manager

5.02, 6.0, 6.1 and 6.2

NetView

6.0, 6.0.1


Table 1-5 Supported NMS Software for Remote Device Import 1

Software
Version

Campus Manager

3.1 and 3.2

CiscoWorks for Switched Internetworks (CWSI)

2.4

HP OpenView Network Node Manager

5.01, 6.1 and 6.2

NetView

5.1, 6.0 and 6.0.1

Cisco WAN Manager

9.1, 9.2, 10.4, 10.5

5.1, 6.0 on AIX

1 You can remotely import devices from UNIX systems only.


Supported Devices

Essentials 3.4 supports all devices supported in previous versions as well as additional devices. Device adapter packages for all supported devices are installed when you install Essentials. Information about devices installed with Essentials is at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
cw2000e/index.htm.

You can download device packages for new devices from CCO and find information about all supported devices from CCO at www.cisco.com.

To find out which device packages are installed on your CiscoWorks2000 Server, select Server Configuration > About the Server > Applications and Versions. Click on the Inventory Manager link to see specific device information.

Installing Essentials

This section describes the following tasks:

Performing a New Installation

Upgrading from a Previous Version

Reinstalling or Upgrading from the Evaluation Version


Note You must install CiscoWorks2000 CD One before you can install Essentials. Refer to Installation and Setup Guide for CDOne, 5th Edition on Windows 2000.


Performing a New Installation

This section describes how to perform a new installation. If you are upgrading on a system that had a previous version of Essentials installed, see the"Upgrading from a Previous Version" section. If you are reinstalling
Essentials 3.4 or upgrading from an evaluation version of Essentials 3.4, see the "Reinstalling or Upgrading from the Evaluation Version" section.

Running the Installation Program for a New Installation

The Essentials installation takes approximately 30 minutes.

You can cancel the installation at any time by clicking Cancel at the bottom of any installation screen.


Note Install CD One, 5th Edition before you begin installation of Essentials 3.4


The installation program installs Essentials in the same location as CD One (C:\Program Files\ CSCOpx by default) and starts CiscoWorks2000.


Step 1 Log in as the local administrator on the system on which you installed CD One.

Step 2 Insert the Essentials 3.4 CD-ROM into a CD-ROM drive.

The Installer window appears.

Step 3 Click Install.

The Unpacking CiscoWorks2000 Resource Manager Essentials screen appears, and the InstallShield Wizard is prepared. The Welcome screen appears.

Step 4 Click Next to continue.

The Setup Type dialog box appears.

Step 5 Select Typical to reinstall both Essentials and Incremental Device Support.


Note You must install both Essentials and IDS. If you try to install Essentials only, the installation will fail.


Step 6 Click Next to continue.

The Start Copying Files dialog box appears.

Step 7 Click Next.

The installation program checks dependencies and system requirements.

The Requirements Verification dialog box displays the results of the requirements checking and informs you whether the installation can continue. Do one of the following:

If minimum requirements are met, click OK.

If recommended requirements are not met, an error message appears. To continue the installation, click OK.

The Installer window appears, displaying, "For security reasons Cisco recommends that you change the default password for RME database. Do you want to change the RME Database Password?"

Step 8 Do one of the following:

Click Yes to change password. The CiscoWorks2000 Change Password dialog box appears.

Enter the password in the Password field.

Re-enter the password in the Confirm Password field.

Click No to retain the old password.

Step 9 The Setup screen appears, displaying installation progress while files are copied and applications are configured. Then the Setup Complete dialog box appears.

Step 10 Click Finish. You have completed the Essentials installation.

Step 11 Remove the CD-ROM from the drive.

Step 12 If you did not restart the computer after installing CiscoWorks2000 CD One, restart it now.


If you had any errors during installation, check the installation log in the root directory on the drive where the operating system is installed. Each installation creates a new log file. For example, the CiscoWorks2000 CD One installation creates C:\cw2000_in001.log. The Essentials installation creates C:\cw2000_in002.log. The Technical Assistance Center (TAC) might ask you to send them the installation log.

For other troubleshooting information, see "Troubleshooting the Installation"

Upgrading Essentials Data from a Remote Machine

If you have installed Essentials 3.4, and you also have Essentials 3.3 on another server, you will have to upgrade the existing data to Essentials 3.4.


Note You must export CD One data before you can upgrade Essentials data.


Upgrading data from a remote machine consists of:

Exporting RME data from the server that has Essentials 3.3

Importing this data into the server that has Essentials 3.4

To export Essentials 3.3 data:


Step 1 Access the server that has Essentials 3.3

Step 2 Shut down the daemon manager. Enter:

net stop crmdmgtd

Step 3 Insert the Essentials 3.4 CD-ROM.

Step 4 Change to the directory, disk1.

Step 5 Enter:

install_dir\bin\perl export_rme.pl

where install_dir is the directory in which CiscoWorks2000 is installed (C:\Program Files\CSCOpx by default).

The message "Do you want to export RME jobs(Y/N)?" appears.

Step 6 Enter `Y' to export jobs or enter `N' if you do not wish to export jobs.

If you entered "Y" the NetConfig, Config Editor, and Netshow jobs, if any, will be exported. The software management jobs will not be exported.

The system copies the required files to install_dir \rigel\manifest\rme and install_dir \rigel\rme directories, where install_dir is the directory in which CiscoWorks2000 is installed.

Step 7 Change to the directory, install_dir \rigel.

Step 8 Copy the contents of this directory to a backup location.

Step 9 Start the daemon manager. Enter:

net start crmdmgtd



Note You must import CD One data before you can import Essentials data.


To import Essentials 3.3 data:


Step 1 Access the server that has Essentials 3.4.

Step 2 Copy the exported Essentials data from your backup location into
install_dir \rigel where install_dir is the directory in which CiscoWorks2000 is installed (C:\Program Files\CSCOpx by default).

Step 3 Shut down the daemon manager. Enter:

net stop crmdmgtd

Step 4 Change to the directory, install_dir\rigel.

Step 5 Enter:

install_dir\bin\perl install_dir\rigel\scripts\import_rme.pl

where install_dir is the directory in which CiscoWorks2000 is installed.

The message, "Existing RME 3.4 data will be lost and replaced with the imported RME 3.3 data. Are you sure you want to import (Y/N)?" appears.


Step 6 Enter `Y'.

Step 7 Start the daemon manager. Enter:

net start crmdmgtd


Upgrading from a Previous Version

This section describes how to upgrade to Essentials 3.4, if you have Essentials version3.3 installed on the server.

When you install CiscoWorks2000 CD One, 5th Edition on a server that has Essentials 3.3, the installation program disables the previous version but preserves its database. When you install Essentials 3.4, the installation program converts the preserved database to 3.4 format.

If you installed CD One, 5th Edition on a clean system, follow the procedure in the "Performing a New Installation" section.

Upgrading your CiscoWorks2000 Server to Essentials 3.4 involves:

1. Backing Up Your Previous Database Saving your previous data to a backup file before you perform the upgrade; if your installation fails, then you can retrieve the saved data.

2. Running the Installation Program to Reinstall: Running the Essentials installation program to install the new version and convert your previous database to Essentials 3.4 format.

3. Backing Up the Converted Database: Backing up the converted database to create a backup compatible with Essentials 3.4.


Caution The database backup and restore options for one version of Essentials are not supported by other versions. When upgrading your server, follow the installation procedures in this section to convert and import your database.

Backing Up Your Previous Database

To back up your previous database before upgrading to Essentials 3.4:


Step 1 Access the CiscoWorks2000 desktop and log in. For information, see the "Accessing the Server" section and the "Logging In" section.

Step 2 Select Server Configuration > Administration > Database Management > Back Up Data Now.

The Back Up Data Now dialog box appears.

Step 3 Enter the pathname of the target directory. It is recommended that you use a different directory from the directory where Essentials is located, for example, C:\rme\backups.

Step 4 To begin the backup, click Finish. The process could take some time to complete.


For more information, see the online help.

Changing Your Database Password

To change the database password:


Step 1 On the CiscoWorks2000 server, at the command prompt, enter these commands:

net stop crmdmgtd

This stops the daemon manager.

cd install_dir\bin

where install_dir is the directory in which Essentials is installed (C:\Program Files\CSCOpx by default).

perl dbpasswd.pl dsn=rme

Step 2 Enter the new password.

Step 3 Enter the password again for verification.

Step 4 Start the daemon manager. Enter:

net start crmdmgtd


Running the Installation Program for an Upgrade

The Essentials installation takes approximately 30 minutes.

You can cancel the installation at any time by clicking Cancel at the bottom of any installation screen.


Note Install CD One 5th Edition before you begin installation of Essentials 3.4


The installation program installs Essentials in the same location as CD One (C:\Program Files\ CSCOpx by default) and starts CiscoWorks2000.


Step 1 Log in as the local administrator on the system on which you installed CD One, 5th Edition.

Step 2 Insert the Essentials 3.4 CD-ROM into a CD-ROM drive.

The Installer window appears.

Step 3 Click Install.

The Welcome screen appears.

Step 4 Click Next to continue.

The Setup Type dialog box appears.

Step 5 Either:

Select Typical to reinstall both Essentials and Incremental Device Support (IDS). Click Next.

or

Select Custom to select a component to install. The Select Components dialog appears.


Note You must install both Essentials and IDS. If you try to install Essentials only, the installation will fail.


Step 6 Click Next to continue.

The Start Copying Files dialog box appears.

Step 7 Click Next.

The installation program checks dependencies and system requirements.

The Requirements Verification dialog box displays the results of the requirements check and informs you whether the installation can continue. Do one of the following:

If minimum requirements are met, click OK. The Setup screen appears, displaying installation progress while files are copied and applications are configured. Then the Setup Complete dialog box appears.

If requirements are not met, click OK. The installation stops. Reconfigure the server and run the installation program again or install on a different server.

Step 8 Click Finish. You have completed the Essentials installation.

Step 9 Remove the CD-ROM from the drive.

Step 10 If you did not restart the computer after installing CiscoWorks2000 CD One, restart it now.


If you had any errors during installation, check the installation log in the root directory on the drive where the operating system is installed. Each installation creates a new log file. For example, the CiscoWorks2000 CD One installation creates C:\cw2000_in001.log. The Essentials installation creates C:\cw2000_in002.log. The Technical Assistance Center (TAC) might ask you to send them the installation log.

For other troubleshooting information, see "Troubleshooting the Installation"

Backing Up the Converted Database

If Essentials was installed successfully, back up your newly converted database. This creates a backup compatible with Essentials 3.4 in case you have a problem and need to restore your database. This also prevents overwriting your database by restoring a database backup from the previous version of Essentials.

To back up your database:


Step 1 Access the CiscoWorks2000 desktop and log in. For information, see the "Accessing the Server" section on page 2-4 and the "Logging In" section on page 2-5.

Step 2 Select Server Configuration > Administration > Database Management > Back Up Data Now.

The Back Up Data Now dialog box appears.

Step 3 Enter the pathname of the target directory. It is recommended that you use a different directory from the one where Essentials is located, for example, C:\rme\backups.

Step 4 To begin the backup, click Finish. This process could take some time to complete.


For more information, see the online help.

Reinstalling or Upgrading from the Evaluation Version

This section explains how to reinstall Essentials 3.4 or upgrade from an evaluation version of Essentials 3.4.


Note If you installed a version of Incremental Device Support (IDS) that is newer than the version on the Essentials 3.4 CD-ROM, the installation program will not overwrite the newer version.


The installation program detects that you have already installed Essentials 3.4. Your existing database is not affected by the reinstallation; however, you should back up the database before installing to prevent any possible loss of data. Your CiscoWorks2000 Server configuration is also preserved.

Reinstalling Essentials 3.4 involves:

1. Backing up the database.

2. Running the installation program, following the procedure in the"Running the Installation Program to Reinstall" section.

Backing Up Your Previous Database

To back up your database:


Step 1 Access the CiscoWorks2000 desktop and log in. For information, see the "Accessing the Server" section and the"Logging In" section.

Step 2 Select Server Configuration > Administration > Database Management > Back Up Data Now.

The Back Up Data Now dialog box appears.

Step 3 Enter the pathname of the target directory. It is recommended that you use a different directory from the directory where Essentials is located, for example, C:\rme\backups.

Step 4 To begin the backup, click Finish. The process could take some time to complete.


For more information, see the online help.

Running the Installation Program to Reinstall

The Essentials installation takes approximately 30 minutes.

You can cancel the installation at any time by clicking Cancel at the bottom of any installation screen.

The installation program installs Essentials in the same location as CD One (C:\Program Files\ CSCOpx by default) and starts CiscoWorks2000.


Step 1 Log out of CiscoWorks2000 and close the browser.

Step 2 Insert the Essentials CD-ROM into a CD-ROM drive.

The Installer window appears.

Step 3 Click Install.

The Welcome screen appears.

Step 4 Click Next to continue.

The Setup Type dialog box appears.

Step 5 Either:

Select Typical to reinstall both Essentials and Incremental Device Support (IDS). Click Next.

or

Select Custom to select a component to install. The Select Components dialog appears.

Select the component you want to install and deselect the other.


Note The installation program fails if you try to overwrite IDS with an older version.


Step 6 Click Next to continue.

The Start Copying Files dialog box appears.

Step 7 Click Next.

The installation program checks dependencies and system requirements.

The Requirements Verification dialog box displays the results of the requirements check and informs you whether the installation can continue. Do one of the following:

If minimum requirements are met, click OK. The Setup screen appears, displaying installation progress while files are copied and applications are configured. Then the Setup Complete dialog box appears.

If requirements are not met, click OK. The installation stops. Reconfigure the server and run the installation program again or install on a different server.

Step 8 Click Finish. You have completed the Essentials installation.

Step 9 Remove the CD-ROM from the CD-ROM drive.

Step 10 If you did not restart the computer after installing CiscoWorks2000 CD One, restart now.


If you had any errors during installation, check the installation log in the root directory on the drive where the operating system is installed. Each installation creates a new log file. For example, the CiscoWorks2000 CD One installation creates C:\cw2000_in001.log. The Essentials installation creates C:\cw2000_in002.log. The Technical Assistance Center (TAC) might ask you to send them the installation log.

For other troubleshooting information, see"Troubleshooting the Installation" .

Before removing Essentials, you must remove any applications that depend on Essentials. These are the applications for which installing Essentials is a prerequisite.


Note You cannot uninstall CD One without uninstalling Essentials.


A dialog box listing the components selected for uninstallation appears.

Step 11 Click Next.


Note The Software Management application stores images that are not removed by the uninstallation program. To permanently remove Essentials, you must remove these files manually from C:\Program Files\CSCOpx\files\sw_images, C:\Program Files\CSCOpx\files\inventory, C:\Program Files\CSCOpx\files\netconfig