User Guide for Cisco Unified Service Monitor 8.5
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

applications billing server B-4

casuser B-10

Microsoft SQLServer CDR database B-9

NAM web administrator C-1

smuser B-4

Windows B-10

ACS A-1

adding

call category name 3-29

Cisco 1040 4-7

credentials

NAM 3-8

Unified Communications Manager 3-7

gateway code 3-30

TFTP server 4-2

threshold group

CVTQ 5-4

sensor 5-9

adjusted packet loss, definition 2-11

application billing server. See accounts.

archiving call metrics 4-4

authentication

Microsoft SQLServer user accounts B-9

SQL B-8

Windows B-10

AXL

Cisco Web Service, activating B-5

standard AXL API access privilege 3-9

B

backing up

call metrics files 6-5

database 6-3

bandwidth 2-31

C

call

failure, defined 2-28

metrics files

archiving, enabling and disabling 4-4

maintaining 6-5

release code

documentation for 2-31

reported by cluster 2-20, 2-31

signaling start time, reported by cluster 2-19, 2-31

success, defined 2-28

termination cause

documentation for 2-31

reported by cluster 2-20, 2-31

call admission control location 2-31

call category

name

Conference Bridge 3-19

H.323 Gateway Incoming 3-20

H.323 Gateway Outgoing 3-20

H.323 Trunk Incoming 3-20

H.323 Trunk Outgoing 3-20

ICT GateKeeper Controlled 3-19

ICT Non-Gatekeeper Controlled 3-19

Internal 3-20

MGCP Gateway Incoming 3-20

MGCP Gateway Outgoing 3-20

OnNet H.323 Trunk 3-20

OnNet SIP Trunk 3-20

SIP Trunk Incoming 3-20

SIP Trunk Outgoing 3-20

Tandem 3-20

Unity Voicemail 3-19

Unknown 3-20

user-defined, adding 3-29

system-defined 3-19

types 3-28

call category type definition

Conference 3-19

ICT 3-19

Internal 3-20

Tandem 3-20

Unknown 3-20

VG/Trunk-Incoming 3-20

VG/Trunk-Outgoing 3-20

Voicemail 3-19

call class report filter 2-24

CallManager. See Cisco Unified Communications Manager (Unified Communications Manager)

call termination type report filter 2-24

cautions

CDRs not written B-2, B-8, B-9

cluster ID, space in 3-9

reports not exported 3-17

smuser password, updating 3-35

zero duration flag, do not enable B-3

CDR database

credential status 3-4

SQL authentication B-9

CDRM database 3-4

Cisco 1040

diagnostic information 4-15

editing 4-10

failover 4-17

registration 4-16

resetting 4-10

time synchronization 4-12

web interface 4-14

Cisco Secure ACS A-1

Cisco Unified Communications Manager (Unified Communications Manager)

call data status 3-2

configuration collection status 3-2

configuring B-1

credentials 3-2

version used 3-14

Cisco Unified Operations Manager

IP address, entering in Service Monitor 3-35

trap receiver, configuring as 3-2

Cisco Unity, call category for 3-19

Cisco Unity Connection, call category for 3-19

cluster, dial plan assigned to 3-30

cluster ID

configuring B-4

duplicate, avoiding 3-9

See also Cisco Unified Communications Manager (Unified Communications Manager)

codecs

in MOS violation SNMP trap D-3

reports, filtered by 2-3, 2-14, 2-21

thresholds, setting

for CVTQ groups 5-4

for sensor groups 5-9

global values 5-3

concealment

ratio 2-20

seconds 2-20

severely concealed seconds 2-20

Conference Bridge 3-19

Conference call category type, defined 3-19

configuration collection

impact of 3-6

initiating 3-6

status of 3-3

configuring

Cisco 1040 4-9, 4-10

default configuration file 4-3

primary Service Monitor 4-3

secondary Service Monitor 4-3

DHCP for Cisco 1040 4-5

DNS 3-2, 4-5

NAM C-1

Service Monitor

as a billing server B-4

initially 2-2

SNMP service 6-10

trunk utilization 3-33

Unified Communications Manager B-1

credentials, NAM

adding 3-8

deleting 3-3, 3-13

editing 3-11

verifying 3-3

credentials, Unified Communications Manager

adding 3-7

deleting 3-3, 3-13

editing 3-11

verifying 3-2

CVTQ threshold group

adding 5-4

deleting 5-8

D

daemon manager, starting and stopping 6-15

database

backup, performing 6-3

cmf password, changing 6-13

directory and virus scanning software A-3

qovr password, changing 6-5

Service Monitor, purging 6-1

data collection status

call data 3-3

device type 3-3

gateway 3-3

data purge schedule, updating 6-2

debugging, enabling 6-6

deleting

call metrics archive files 6-5

Cisco1040 4-11

credentials 3-13

files from TFTP server 4-11

TFTP server from Service Monitor 4-3

threshold groups 5-8, 5-12

device database, SQL authentication B-9

device type,data collection status 3-3

DHCP, configuring for Cisco 1040 4-5

diagnostic information, Cisco 1040 4-15

diagnostic report

CVTQ 2-14

sensor 2-3

dial pattern

adding 3-27

definitions 3-27

deleting 3-28

editing 3-27

dial pattern, default

International 3-24

Local 3-24

Long Distance 3-24

Toll Free 3-24

dial plan

adding 3-23

cluster, assigning to 3-30

default 3-24

default, understanding 3-24

deleting 3-26

editing 3-25

NANP 3-24

directory number

entering, as endpoint 5-11

wildcard

in report definition 2-6

in threshold definition 5-11

disabling

call metrics archiving 4-4

debugging 6-6

DN. See directory number

DNS configuration

and Cisco 1040s 4-5

and Unified Communications Manager 3-2

documentation i-x

E

editing

Cisco 1040

configuration 4-9, 4-10

default configuration 4-17

NAM credentials 3-11

threshold groups

CVTQ 5-4

sensor 5-9

Unified Communications Manager credentials 3-11

enabling

call metrics archiving 4-4

debugging 6-6

endpoint

IP address 5-11

wildcard

in report definition 2-6

in threshold definition 5-6, 5-7

exporting

CSV files, limits 2-3, 3-35

most-impacted endpoints reports, automatically 3-16

reports, manually 2-3

F

failover, Cisco 1040 4-17

file, sensor-specific configuration 4-10

filenames

call metrics archive 4-17

Cisco 1040 configuration

default 4-16

sensor-specific 4-16

Cisco 1040 sensor image 4-8

history log 6-6

reports, automatically generated 3-18

syslog 6-6

G

gateway

data collection status 3-3

finding 3-31

gateway code

configuration report 3-32

configuring 3-30

dial pattern for 3-27

gateway, finding to configure 3-31

updating 3-32

global thresholds 5-3

restoring default 5-3

updating 5-3

H

H.323 Gateway Incoming 3-20

H.323 Gateway Outgoing 3-20

H.323 Trunk Incoming 3-20

H.323 Trunk Outgoing 3-20

hostname, changing 6-12, 6-15

HTTP

server, configuring for NAM C-1

username and password 3-11

HTTPS

server, configuring for NAM C-1

username and password 3-11

I

ICT call category type, defined 3-19

ICT GateKeeper Controlled 3-19

ICT Non-GateKeeper Controlled 3-19

Internal

call category name 3-20

call category type, defined 3-20

International

call category type 3-28

default dial pattern 3-24

IP address

endpoint, entering as 5-11

Operations Manager 3-35

Service Monitor system, changing 6-15

wildcard

in report definition 2-6

in threshold definition 5-6, 5-7

J

jitter

reported by cluster 2-20

reported by sensor 2-11

K

keepalive 4-17

K-factor

and software versions 1-3

endpoints that support 1-2

See also CVTQ

known phone count

updating 3-16

L

latency, reported by cluster 2-20

license limit 3-14

Local

call category type 3-28

default dial pattern 3-24

location 2-31

log files 6-5

login page

NAM software 3-2

Service Monitor 1-6

Long Distance

call category type 3-28

default dial pattern 3-24

M

MGCP Gateway Incoming 3-20

MGCP Gateway Outgoing 3-20

MGCP voice gateway, configuring B-12

MIBs

system application, log file 6-12

used by Service Monitor D-1

mixed mode, definition B-7

MOS

reported by cluster 2-19

reported by sensor

average 2-10

minimum 2-10

most-impacted endpoints report

CVTQ 2-22

exporting automatically 3-16

sensor 2-21

settings, configuring 3-16

N

NAM. See Network Analysis Module.

NANP 3-24

Network Analysis Module

configuring C-2

login page, launching 3-2

supported hardware and software 1-3

North American Numbering Plan 3-23

notification

enabling 6-7

port blocking, and 6-8

process restart 6-7

recipient, configuring 6-8

SMTP server for 6-8

NTP server C-3

O

OffNet

call definition 3-22

report filter 2-24

OnNet

call category type, defined 3-20

call definition 3-22

report filter 2-24

OnNet H.323 Trunk 3-20

OnNet SIP Trunk 3-20

Operations Manager. See Cisco Unified Operations Manager

P

packet loss

reported by cluster 2-20

reported by sensor

actual 2-11

adjusted 2-11

percent 2-11

password

casuser B-8

CDR database 3-7, B-9

cmf database 6-13

device database 3-7

Service Monitor database 6-5

SFTP B-4

smuser B-6

phone count

understanding 3-14

phones

license limit 3-14

total count 3-14

updating known phone count 3-16

popup blockers, disabling A-3

port

blocking and e-mail 6-8

Service Monitor web server 1-6

SSL 1-6

primary Service Monitor

configuring default 4-3

updating 4-9, 4-10

viewing 4-12

processes

Service Monitor 6-9, 6-10

starting and stopping 6-9

properties, configuring

CSV export limit 3-35

data purge 6-2

diagnostic report wait 3-35

low-volume schedule 6-2

Provisioning Manager synchronization 3-11

Q

QOVRDbEngine process 6-9

QOVRDbMonitor process 6-9

QOVRMulitProcLogger process 6-9

QOVR process 6-9

R

registering Cisco 1040 4-16

reports

accessing more than 2,000 records 2-7

configuring

number of CSV records to export 3-35

number of endpoints for 3-16

search time 3-35

filenames, automatically generated 3-18

most-impacted endpoints, exporting 3-16

resetting Cisco 1040 4-10

restoring database 6-4

resuming

sensor for monitoring 3-15

Unified Communications Manager cluster for monitoring 3-15

RSPAN port, reconfiguring 4-11

S

schedule

data purge, updating 6-2

low-volume

updating 6-2

secondary Service Monitor

configuring 4-3

updating 4-9, 4-10

viewing 4-12

security

certificate 6-14

configuring A-1

SNMP queries 6-12

sensor

diagnostic report 2-3

most-impacted endpoints report 2-21

SNMP trap

reconnect D-6

unreachable D-5

severely concealed seconds, definition 2-20

SFTP

directory path B-4

password B-4

server process 6-9

short call, definition 2-19

SIP Trunk Incoming 3-20

SIP Trunk Outgoing 3-20

SMTP server

configuring for notifications 6-8

configuring for report export 3-16

message 3-2

smuser

password, updating B-6

username B-4

SNMP

MIBs, Service Monitor support for E-1

queries, configuring security for 6-12

trap details D-1

trap receivers 3-2

using to manage Service Monitor 6-10

Windows service 6-10

SPAN port, reconfiguring 4-11

SQL authentication on Unified Communications Manager B-9

SSRC 2-11, 2-13

starting

daemon manager 6-15

Service Monitor

processes 6-9

user interface 1-6

stopping

daemon manager 6-15

QOVR process 4-6

Service Monitor processes 6-9

stream

correlation 2-11

details 2-14

summary 2-12

supported

endpoints 1-2

NAM software and hardware 1-3

Unified Communications Manager software 1-2

suspending

sensor from monitoring 3-15

Unified Communications Manager cluster from monitoring 3-15

switch

IP address for 4-14

port, shutting 4-11

synchronization, Provisioning Manager 3-11

system application MIB implementation E-1

resource MIB tables E-1

element status information E-4

installed elements E-2

installed packages E-2

package status information E-3

process map E-7

scalar variables E-6

status of elements previously run E-5

status of packages previously run E-5

sample MIB walk E-7

T

Tandem

call category name 3-20

call category type, defined 3-20

termination cause, reported by cluster 2-20, 2-31

TFTP server

adding to Service Monitor 4-2

deleting from Service Monitor 4-3

Unified Communications Manager as a 4-2

TFTP service

CWCS, disabling 6-9

Unified Communications Manager, restarting B-13

thresholds

CVTQ

group 5-4

priority 5-8

global 5-3

sensor

group 5-9

priority 5-12

time

synchronization 4-12, C-3

updating on the server 6-15

Toll Free

call category type, defined 3-28

default dial pattern 3-24

toll-free

call, dial pattern for 3-27

numbers, configuring 3-22

TOS 2-13

trap receiver

configuring 3-2

default port number for 3-2

Operations Manager, as a 3-2

traps, SNMP

from Cisco 1040s, suppressing 4-4

MOS violation D-1

sensor reconnect D-6

sensor unreachable D-5

trunk utilization, configuration 3-33

U

Unavailable device type, reason for 2-9

Unity Voicemail 3-19

Unknown

call category name 3-20

call category type, defined 3-20

updating

server time 6-15

thresholds

CVTQ group 5-6

global 5-3

sensor group 5-10

users, configuring A-1

V

VAD

effect on MOS 2-18, 2-29

voice gateway configuration B-12

verifying credentials 3-3

versions, Unified Communications Manager 3-7, B-1

VG/Trunk-Incoming call category type, defined 3-20

VG/Trunk-Outgoing call category type, defined 3-20

viewing

Cisco 1040 configuration

in Service Monitor 4-12

on Cisco 1040 4-14

on TFTP server 4-13

virus scanning software A-3

voice gateway

Detailed Device View, launching for 2-9

MGCP, configuring B-12

MOS calculation on 1-2

VAD, configuring B-12

Voicemail call category type, defined 3-19

W

warning, Cisco 1040 safety information 4-16

Windows authentication on Unified Communications Manager B-8

Windows SNMP Service 6-11