Table 1 lists the Cisco Unified Communications Management Suite products with which Service Monitor 8.5 is compatible.
Table 1 Cisco Unified Communications Management Suite
Compatible When Installed
In the Network
On the Server with Service Monitor
Cisco Unified Operations Manager 8.5
Note Support for up to 10,000 phones
For Operations Manager and Service Monitor to work together, you must perform configuration tasks listed in:
•User Guide for Cisco Unified Operations Manager
•User Guide for Cisco Unified Service Monitor
Cisco Unified Service Statistics Manager 8.5
For Service Statistics Manager to create reports from Operations Manager and Service Monitor data, you must complete the configuration and verification tasks in Quick Start Guide for Cisco Unified Service Statistics Manager.
Cisco Unified Provisioning Manager 8.5
Service Monitor supports the Unified Communications Manager software versions listed in Table 2.
Table 2 Cisco Unified Communications Manager
The following information is available for Service Monitor to include in reports:
•Time stamp (Reflects call disconnect time)
•Call termination cause
•Milliseconds of jitter
•Number of lost packets
Unified Communications Manager must be configured properly to work with Service Monitor.
For more information, see Unified Communications Manager Configuration in User Guide for Cisco Unified Service Monitor.
In addition to the information provided by earlier versions, MOS is available for Service Monitor to use in determining whether a threshold has been violated and, if so, send a trap. Other data, such as concealment ratio and severely concealed seconds, is also available for inclusion on reports and in traps.
MOS is calculated using the Cisco Voice Transmission Quality (CVTQ) algorithm on supported phones (see Table 3) and endpoints (see Table 4). To make CVTQ data available from supported phones and endpoints, ensure that you have applied any required patches to Unified Communications Manager.
Note For recommended patches and workarounds for Unified Communications Manager problems that affect Service Monitor 8.5 , see Release Notes for Cisco Unified Service Monitor 8.5.
Table 3 lists the Cisco Unified IP phone models that support the CVTQ algorithm in SCCP and—in most cases—SIP mode.
Note To download software, you must have, and log into, an account on Cisco.com.
Cisco NAM 2200 Series Appliances
Cisco recommends using NAM 4.1 or 4.2.
If using NAM 4.0.:
•You will see the problem CSCsy88897, a stream correlation report from the NAM appliance shows duplicate time stamps. CSCsy88897 is resolved in NAM 4.1; however, there is no workaround for it in NAM 4.0.
•You must install the NAM software 4.0.1 patch from Cisco.com.
If a NAM is configured as an HTTP secure server, you must apply the NAM crypto patch to enable Service Monitor to access the NAM. To download the patch, log in to your account on Cisco.com and go to this URL:
Note The NAM crypto patch is available for NAM 4.0, 4.1, and 4.2.
For more information, see Cisco Network Analysis Module Software on Cisco.com.
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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.