Table Of Contents
Release Notes for Cisco Unified Service Monitor 8.0
Cisco Unified Service Monitor is a product from the Cisco Unified Communications Management Suite. These release notes provide:
The following changes and enhancements are included in Service Monitor 8.0:
• Added device pool and location-based reports.
•Added location and device pool details to Cisco Voice Transmission Quality (CVTQ) reports.
•Added location and device pool information to Call Detail Records reports.
• Added support for Common Services 4.0, including changes to the user interface.
• Integration with Cisco Unified Operations Manager's Common Device Table (CDR).
When upgrading, be aware of the following:
•You can upgrade to Service Monitor 8.0 from Service Monitor 2.2 or Service Monitor 2.3 only. The upgrade process is not an inline upgrade, meaning you must uninstall the previous version of Service Monitor before you install Service Monitor 8.0.
If you are upgrading from Service Monitor 2.2 and you are currently using Cisco Unified Service Statistics Manager 1.2, you must upgrade to Cisco Unified Service Statistics Manager 1.3. Service Monitor 8.0 is interoperable with Operations Manager 8.0 and Service Statistics Manager 1.3.
For information on upgrading from Service Monitor 2.2 and Service Statistics Manager 1.2, see the following documents:
For information on upgrading from Service Monitor 2.3, see Installation Guide for Cisco Unified Service Monitor 8.0.
•If you downloaded and installed Service Monitor 2.3 BUILD_ID=NT_SM2_3_20100430_1150_daily before July 30, 2010, the following folder is missing from your installation: NMSROOT/setup/dependency/jre.
Note NMSROOT is the directory where Service Monitor is installed. If you accepted the default location during installation, the installation directory is C:\Program Files\CSCOpx.
You must add the jre folder before you can upgrade to Service Monitor 8.0 (see Verifying the Build Number and Installing the JRE Patch).
Verifying the Build Number and Installing the JRE Patch
The jre folder and the files in it are necessary for reinstallation, uninstallation, and upgrade to work properly.
To determine your build ID and installation date:
Step 1 Click CiscoWorks from the upper-right corner on the Service Monitor home page. A new window opens.
Step 2 Under Common Services, select Software Center > Software Update. A new window opens.
Step 3 In the Installed Date column, check the installation date for Cisco Unified Service Monitor 2.3.
Step 4 Under Products Installed, click the Cisco Unified Service Monitor 2.3 link. A new window opens.
Step 5 At the top of the page, see the value labeled "Build Id" (for example, Build Id: SM2_3_20100430_1150_daily).
To install the JRE patch:
Step 1 Go to the Software Download page for Service Monitor (http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=280110371). You will be asked to log in.
Step 2 Select Cisco Unified Service Monitor 2.3 > Latest Release 2.3.
Step 3 Next to jre.zip, click Download Now.
Step 4 Proceed with the download and unzip the file into the NMSROOT/setup/dependency folder.
Note The originally published printed and electronic documentation is included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.
Table 1 describes the product documentation that is available.
Table 1 Product Documentation
Document Title Location
Release Notes for Cisco Unified Service Monitor 8.0
Cisco Unified Service Monitor 8.0 Compatibility Matrix
On Cisco.com at
Installation Guide for Cisco Unified Service Monitor 8.0
User Guide for Cisco Unified Service Monitor 8.0
On Cisco.com at
Context-sensitive online help
Click the Help link in the upper-right hand corner of the window or the Help button in any dialog box.
Note The originally published printed and electronic documentation was included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.
Table 2 describes the additional documentation that is available.
Compatible Phones, Gateways, and Software Versions
For supported phones, software versions, and, where applicable, configuration notes and hardware models, see Cisco Unified Service Monitor 8.0 Compatibility Matrix. It includes information for the following:
•Cisco Unified Communications Management Suite products
•Cisco Unified Communications Manager
•Cisco 1040 Sensor binary image
•Cisco Unified IP Phones
•Cisco Network Analysis Module software (and hardware)
Required Unified Communications Manager Patches and Workarounds
Problems with CVTQ data can occur due to known problems with certain versions of Unified Communications Manager. Table 2 documents these problems.
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
Table 2 describes problems known to exist in this release.
Table 5 describes problems that were fixed in this release.
Note To obtain more information about resolved problems, access the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. (You will be prompted to log into Cisco.com).
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
SUPPLEMENTAL LICENSE AGREEMENT
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO UNIFIED SERVICE MONITOR.
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.
1. ADDITIONAL LICENSE RESTRICTIONS.
•Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use the following Software components:
–CiscoWorks Common Services: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.
–Cisco Unified Service Monitor: May be installed on one (1) server in Customer's network management environment.
•Number of IP Phones. For each Software license granted, Customer may install and run the Software on a single server to manage the number of IP phones specified in the license file provided with the Software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the IP phone limit must purchase upgrade licenses or additional copies of the Software. The IP phone limit is enforced by license registration.
•Reproduction and Distribution. Customer may not reproduce nor distribute the Software.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Please refer to the Cisco Systems, Inc. End User License Agreement.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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