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Release Notes for Cisco Unified Service Monitor

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Release Notes for Cisco Unified Service Monitor 8.0

Table Of Contents

Release Notes for Cisco Unified Service Monitor 8.0

New Features

Upgrade Notes

Verifying the Build Number and Installing the JRE Patch

Product Documentation

Related Documentation

Compatible Phones, Gateways, and Software Versions

Required Unified Communications Manager Patches and Workarounds

Known Problems

Resolved Problems

Obtaining Documentation and Submitting a Service Request

SUPPLEMENTAL LICENSE AGREEMENT


Release Notes for Cisco Unified Service Monitor 8.0


Cisco Unified Service Monitor is a product from the Cisco Unified Communications Management Suite. These release notes provide:

New Features

Upgrade Notes

Product Documentation

Related Documentation

Compatible Phones, Gateways, and Software Versions

Known Problems

Resolved Problems

Obtaining Documentation and Submitting a Service Request

SUPPLEMENTAL LICENSE AGREEMENT

New Features

The following changes and enhancements are included in Service Monitor 8.0:

Added device pool and location-based reports.

Added location and device pool details to Cisco Voice Transmission Quality (CVTQ) reports.

Added location and device pool information to Call Detail Records reports.

Added support for Common Services 4.0, including changes to the user interface.

Integration with Cisco Unified Operations Manager's Common Device Table (CDR).

Upgrade Notes

When upgrading, be aware of the following:

You can upgrade to Service Monitor 8.0 from Service Monitor 2.2 or Service Monitor 2.3 only. The upgrade process is not an inline upgrade, meaning you must uninstall the previous version of Service Monitor before you install Service Monitor 8.0.

If you are upgrading from Service Monitor 2.2 and you are currently using Cisco Unified Service Statistics Manager 1.2, you must upgrade to Cisco Unified Service Statistics Manager 1.3. Service Monitor 8.0 is interoperable with Operations Manager 8.0 and Service Statistics Manager 1.3.

For information on upgrading from Service Monitor 2.2 and Service Statistics Manager 1.2, see the following documents:

Release Notes for Cisco Unified Service Monitor 2.3

Installation Guide for Cisco Unified Service Monitor 8.0

For information on upgrading from Service Monitor 2.3, see Installation Guide for Cisco Unified Service Monitor 8.0.

If you downloaded and installed Service Monitor 2.3 BUILD_ID=NT_SM2_3_20100430_1150_daily before July 30, 2010, the following folder is missing from your installation: NMSROOT/setup/dependency/jre.


Note NMSROOT is the directory where Service Monitor is installed. If you accepted the default location during installation, the installation directory is C:\Program Files\CSCOpx.


You must add the jre folder before you can upgrade to Service Monitor 8.0 (see Verifying the Build Number and Installing the JRE Patch).

Verifying the Build Number and Installing the JRE Patch

The jre folder and the files in it are necessary for reinstallation, uninstallation, and upgrade to work properly.

To determine your build ID and installation date:


Step 1 Click CiscoWorks from the upper-right corner on the Service Monitor home page. A new window opens.

Step 2 Under Common Services, select Software Center > Software Update. A new window opens.

Step 3 In the Installed Date column, check the installation date for Cisco Unified Service Monitor 2.3.

Step 4 Under Products Installed, click the Cisco Unified Service Monitor 2.3 link. A new window opens.

Step 5 At the top of the page, see the value labeled "Build Id" (for example, Build Id: SM2_3_20100430_1150_daily).


To install the JRE patch:


Step 1 Go to the Software Download page for Service Monitor (http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=280110371). You will be asked to log in.

Step 2 Select Cisco Unified Service Monitor 2.3 > Latest Release 2.3.

Step 3 Next to jre.zip, click Download Now.

Step 4 Proceed with the download and unzip the file into the NMSROOT/setup/dependency folder.


Product Documentation


Note The originally published printed and electronic documentation is included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.


Table 1 describes the product documentation that is available.

Table 1 Product Documentation 

Document Title
Location

Release Notes for Cisco Unified Service Monitor 8.0

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/prod_release_notes_list.html

Cisco Unified Service Monitor 8.0 Compatibility Matrix

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html

Installation Guide for Cisco Unified Service Monitor 8.0

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/prod_installation_guides_list.html

User Guide for Cisco Unified Service Monitor 8.0

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/products_user_guide_list.html

Context-sensitive online help

Click the Help link in the upper-right hand corner of the window or the Help button in any dialog box.


Related Documentation


Note The originally published printed and electronic documentation was included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.


Table 2 describes the additional documentation that is available.

Table 2 Related Documentation 

Document Title
Available on Cisco.com at These URLs

Quick Start Guide for Cisco 1040 Sensor

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_service_monitor/2.1/quick/guide/1040qs21.html

Release Notes for Cisco Unified Operations Manager 8.0

http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html

Installation Guide for Cisco Unified Operations Manager (Includes Service Monitor) 8.0

http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html

User Guide for Cisco Unified Operations Manager 8.0

http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html


Compatible Phones, Gateways, and Software Versions

For supported phones, software versions, and, where applicable, configuration notes and hardware models, see Cisco Unified Service Monitor 8.0 Compatibility Matrix. It includes information for the following:

Cisco Unified Communications Management Suite products

Cisco Unified Communications Manager

Cisco 1040 Sensor binary image

Cisco Unified IP Phones

Voice gateways

Cisco Network Analysis Module software (and hardware)

Required Unified Communications Manager Patches and Workarounds

Problems with CVTQ data can occur due to known problems with certain versions of Unified Communications Manager. Table 2 documents these problems.

Table 3 Circumstances that Can Affect CVTQ Data 

Description
Circumstances

After 1-3 days, no new CVTQ data from Unified Communications Manager 7.0(1)

This happens when Service Monitor runs in VMware and makes simulated calls to Unified Communications Manager 7.0(1). After the problem occurs, some of the report data (such as device type and directory number) also no longer appears for Unified Communications Manager versions earlier than 7.0(1).

The problem does not occur when Service Monitor runs outside of a virtual environment, or when it runs in a virtual environment and simulates calls against Unified Communications Manager 6.x.

Bug ID: CSCsx63386

This problem has been fixed in the following version of Unified Communications Manager:

7.0(1.39000.100)

7.0(1.21021.001)

7.1(1.39151.4) (verified)

Service Monitor CVTQ reports do not show any calls in a Unified Communications Manager 5.0 cluster

If a space is included in the cluster ID, an error occurs in a component of Unified Communications Manager, and CDRs and CMRs are not pushed.

Bug ID: CSCsd81400

This problem has been verified and fixed in Unified Communications Manager 5.0(3.9911.35).

Workaround: If you do not have the Unified Communications Manager 5.0(3.9911.35) or later image, do the following.

1. Change the cluster ID to a name that doesn't include a space; from Unified CallManager Administration:

a. Select System > Enterprise Parameters. The Enterprise Parameters Configuration page appears.

b. Change the cluster ID.

c. Click Update.

2. Repeat the following step for each Unified Communications Manager:

a. From Cisco Unified CallManager Serviceability, select Tools > Control Center - Feature Services.

b. Select the Unified Communications Manager server.

c. Click Restart.

3. Remove old files from the Unified Communications Manager 5.0 server:

a. Log in to the server.

b. Go to the /var/log/active/cm/cdr directory.

c. Remove all files that start with cdr_old cluster name_ and cmr_old cluster name_.


Known Problems


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)


Table 2 describes problems known to exist in this release.

Table 4 Known Problems in Service Monitor 2.3 

Bug ID
Summary
Explanation

CSCtj05318

Launching Service Monitor using Internet Explorer 8.0 on the local server opens a blank page.

When launching Service Monitor on the local server (the system where Service Monitor is installed) using Internet Explorer 8.0, a blank page appears.

This occurs because a proxy is configured.

Workaround:

Disable the proxy , and Service Monitor will open correctly.

Monitored phone count can lag device discovery

There might be a lag of up to one minute between the time that Service Monitor discovers devices and the time when the monitored phone count is updated.

Workaround: None.


Resolved Problems

Table 5 describes problems that were fixed in this release.


Note To obtain more information about resolved problems, access the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. (You will be prompted to log into Cisco.com).


Table 5 Problems Resolved in Service Monitor  

Bug ID
Summary
Explanation

CSCtd63665

Data exported from sensor report differed from what was displayed.

This occurred when you viewed a trap on the Operations Manager Service Quality Alerts display, launched a Service Monitor sensor report for the trap, and exported a range of rows from the sensor report.

The CSV file contained data that did not match what was displayed in the sensor report.

This has been fixed. The data is the same.

CSCsy01378

Apache error on local machine occurred.

When you logged in to the Windows system where Service Monitor was installed, you would see a few dialog boxes that showed Apache errors. This no longer occurs.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO UNIFIED SERVICE MONITOR.

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.


1. ADDITIONAL LICENSE RESTRICTIONS.

Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use the following Software components:

CiscoWorks Common Services: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.

Cisco Unified Service Monitor: May be installed on one (1) server in Customer's network management environment.

Number of IP Phones. For each Software license granted, Customer may install and run the Software on a single server to manage the number of IP phones specified in the license file provided with the Software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the IP phone limit must purchase upgrade licenses or additional copies of the Software. The IP phone limit is enforced by license registration.

Reproduction and Distribution. Customer may not reproduce nor distribute the Software.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Please refer to the Cisco Systems, Inc. End User License Agreement.