User Guide for Cisco Unified Operations Manager 8.5
Using the Portal in Operations Manager
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Using the Portal in Operations Manager

Table Of Contents

Using the Portal in Operations Manager

Understanding the Diagnostics View

Customizing Your Dashboard

Removing Portlets from the Dashboard

Adding Portlets to the Dashboard

Working with Dashboard Views

Viewing Summary Information

Viewing Cluster Information

Viewing Phone Information

Viewing Voicemail Information

Viewing Server Information

Launching Tools from Diagnostics View

Filtering Portlet Data

Using Search to Locate Network Elements

Summary View Portlets

UCM Cluster Event Summary

UCM Cluster Call Usage Summary

UCM Cluster Device Registration Summary I

UCM Cluster Device Registration Summary II

UC Phone Tests Summary

UC Synthetic Tests Summary

UCM Express Summary

UC Voice Application Summary

UC Infrastructure Device Summary

UC Batch Test Summary

Cluster View Portlets

UC Cluster Event Summary

Cluster Summary

UCM Cluster Device Pool Summary

UCM Resource Utilization Summary

UCM Cluster Route Pattern Summary

UCM Registered Device Summary

UCM Cluster SRST Reference Summary

UCM Cluster Location Summary

UCM Cluster Gatekeeper Zone Summary

UCM Cluster Device Registration Summary

UCM Cluster Device License Summary

UCM Call Usage Summary

UC End-to-End Synthetic Tests Summary

UC Phone Tests Summary

UC Synthetic Tests Summary

UCM Cluster Gateway Summary

Phone View Portlets

Phone Summary

UC Phone Tests Summary

UC Phone Service Quality (SQ) Event Summary

Server View Portlets

Server Summary

UCM Resource Utilization Summary

UCM Services Summary

UCM Call Usage Summary

UC End-to-End Synthetic Tests Summary

UCM Registered Device Summary

UCM Event Summary

UC Synthetic Tests Summary

Voicemail View Portlets

Voicemail License Summary

Voicemail Services

Voicemail Summary

Voicemail Event Summary

Voicemail Resource Utilization Summary


Using the Portal in Operations Manager


These topics describe how to use the portal in Cisco Unified Operations Manager:

Understanding the Diagnostics View

Customizing Your Dashboard

Working with Dashboard Views


Timesaver To view the online video tutorial for the Diagnostics view, see Cisco.com or click on the E-learning icon in the online help.


The Diagnostics view may contain some display issues. These may be due to your browser. You can review the Release Notes for display problems that occur while using Internet Explorer onCisco.com.

Understanding the Diagnostics View

You can view the important statistics and details of this and other network management applications installed on your network management server, in a single page instead of navigating through several pages to view the required data.

The views and windows (referred to as portlets) are the basic units in the Diagnostics view.

Views display categories of information in the Diagnostics view. The content in a view is organized using portlets and your selections from those portlets. Portlets are the user interface components that are displayed in the view. They can be plugged into, displayed in, and managed using the Diagnostics view.

For more details on these various views, see Working with Dashboard Views.

Customizing Your Dashboard

You can customize the look and feel of the Unified Dashboard. The following topics provide details about how to customize the dashboard:

Removing Portlets from the Dashboard

Adding Portlets to the Dashboard

Figure 2-1 shows an example of the Diagnostics view (also referred to as the Unified Dashboard).

Figure 2-1 Diagnostics View

Removing Portlets from the Dashboard

To remove a portlet:


Step 1 Go to the Operations Manager dashboard and select the Diagnostics tab.

Step 2 Move the mouse over the title bar of a portlet to view the icons.

Step 3 Click the Remove icon.

A message appears prompting you to confirm your decision.

Step 4 Click OK to confirm.

The portlet is removed from the view page. You can add it back into the dashboard at any time.


Adding Portlets to the Dashboard

To add a portlet:


Step 1 Go to the Operations Manager dashboard and select the Diagnostics tab.

Step 2 Click the Add Content icon below the menu tabs.

The Add Portlets pop-up window appears.

To expand and collapse the sections displayed, select the square box to the right of the section title. Each section in this window contains a list of portlets.

Step 3 Select the portlet you want to add to the dashboard.

You can add each portlet only once to this view. For example, click CUOM > Diagnostics to access the Summary views and portlets (see Table 2-2). You can access other views by selecting a device, cluster, or other network element.

Step 4 Click Add next to the portlet name or drag the portlet name to the dashboard.

The portlet is added to the selected view.

You can also arrange the portlets in the Unified Dashboard using the Layout option.

Step 5 Click Close to close the popup window.


Working with Dashboard Views

When you launch the Diagnostics view, you can display any of the following by selecting various devices, clusters, phones, and servers:

Summary View Portlets

Cluster View Portlets

Server View Portlets

Phone View Portlets

Voicemail View Portlets

To locate information for a specific view, see Table 2-1. To see the list of portlets, see Table 2-2.

To view an E-learning video on the Diagnostics view, click on the online help icon, then click the E-Learning icon in the help window.

To view reports and detail windows from each portlet window, click on the highlighted link to open the associated window. For example, Figure 2-2 shows the various data available in the UCM Express Summary and the views and reports available from the links in this summary.

Figure 2-2 Example Portlet Window Links to Other Windows

1

Each device launches the respective detailed device view.

4

Associated Unity Express access to their detailed device view.

2

Phone reports with information on registered and unregistered phones.

5

Associated Unity Express event report.

3

Event report.

 

To view details on what tools are available in each view, see Launching Tools from Diagnostics View.

Table 2-1 Diagnostics View Tasks

Task
Action Required

Viewing Summary information

Select Diagnostics from the menu.

For portlets in this view, see Summary View Portlets

Viewing Cluster information

Left-click a cluster link from any view.

For portlets in this view, see Cluster View Portlets

Viewing Phone information

Use the Search Tool to locate a phone or select from a list of all phones.

For portlets in this view, see Phone View Portlets

Viewing Voicemail (Unity and Unity Connection) information

Left-click a Unity or Unity Connection device in UC Voice Application Summary portlet from the Summary view. You can also use the Search tool to locate a Unity or Unity Connection.

For portlets in this view, see Voicemail View Portlets.

Viewing Server information

Left-click a server link from the Cluster, Server, or Phone portlet. For portlets in this view, see Server View Portlets

Selecting various reports

Select the device, cluster, phone, or server and select the Tools menu report to start the report. You can launch some reports by left-clicking the blue link in the portlet.

For a list of reports, see Table 2-2.

Launching various Tools

Launching Tools from Diagnostics View

Filtering portlet data

Filtering Portlet Data

Searching for a device, phone or other object

Using Search to Locate Network Elements


Table 2-2 Diagnostics View List

Diagnostics View
Portlet Name

UCM Cluster

UC Cluster Event Summary

Cluster Summary

UCM Cluster Device Pool Summary

UCM Resource Utilization Summary

UCM Cluster Route Pattern Summary

UCM Registered Device Summary

UCM Cluster SRST Reference Summary

UCM Cluster Location Summary

UCM Cluster Gatekeeper Zone Summary

UCM Cluster Device Registration Summary

UCM Cluster Device License Summary

UCM Call Usage Summary

UC End-to-End Synthetic Tests Summary

UC Phone Tests Summary

UC Synthetic Tests Summary

UCM Server

Server Summary

UCM Resource Utilization Summary

UCM Services Summary

UCM Call Usage Summary

UC End-to-End Synthetic Tests Summary

UCM Registered Device Summary

UCM Event Summary

UC Synthetic Tests Summary

UC Synthetic Tests Summary

Phone View

Phone Summary

UC Phone Tests Summary

UC Phone Service Quality (SQ) Event Summary

System Summary (Default View)

UCM Cluster Event Summary

UCM Cluster Call Usage Summary

UCM Cluster Device Registration Summary I

UCM Cluster Device Registration Summary II

UC Phone Tests Summary

UC Synthetic Tests Summary

UCM Express Summary

UC Voice Application Summary

UC Infrastructure Device Summary

UC Batch Test Summary

Voicemail View

Voicemail License Summary

Voicemail Services

Voicemail Summary

Voicemail Event Summary

Voicemail Resource Utilization Summary


Viewing Summary Information

To view the Summary information on all Operations Manager devices, clusters, phones or select the Diagnostics tab from the menu. The Summary View is the default view.

Viewing Cluster Information

To view the Cluster information for a cluster, select the highlighted cluster name. The Cluster view for that device or cluster displays.

You can also use the Search Tool to locate a specific device or phone, then access the cluster. See Using the Search Tool, page 1-28.

Viewing Phone Information

To view the Phone information:


Step 1 Go to the Search box at the top right of the user interface.

Step 2 Do one of the following:

a. If you know the phone extension, enter the digits (or use a * for the last three digits) and click the Search arrow icon to search.

b. If you do not know the phone extension, enter the IP or MAC address, then click on the Search arrow icon to search.

A window opens with the list of phones.

Step 3 Select a link for a phone extension

The Phone View appears for that phone.


Viewing Voicemail Information

To view the Voicemail view information:


Step 1 Go to the Search box at the top right of the user interface and select Device search from drop down menu.

Step 2 Do one of the following:

a. If you know the device IP or device name, enter it (or use a * for the last three digits) and click the Search arrow icon to search.

b. If you do not know the device IP or device name, select Search by IP/DNS in the Search drop-down and leave the text field blank, then click on the Search arrow icon to search.

A window opens with the list of devices.

Step 3 Select a link for a device (Unity/Unity Connection)

The Voicemail View displays for that Unity or Unity Connection device.

Step 4 Click on the voicemail device name under UC Voice Application portlet in the Summary view.


Viewing Server Information

To view the Server information for any Unified CM node, you must select the device name. The Server view for that device or cluster appears.

You can also use the Search Tool to locate a specific device or phone, then access the cluster. See Using the Search Tool, page 1-28.

Launching Tools from Diagnostics View

Each Diagnostics view contains a list of Tools that you can launch to gather more data from your network. The following list contains some of the tools that may be available in each Diagnostics view.

Associated TelePresence

Connectivity Details

CME Administration

CUC Administration/CUCxN Administration/UC Administration

CUE Administration

CUMA Administration

Detailed Device View

Device Center

Event Details

Event History

Expert Advisor/ Unified Expert Advisor/Unified EA

Message Waiting Indicator (MWI) Test

MP Administration/Unified MP Administration

MPE Administration

Node-to-Node Test Graph

PA Administration

Performance Graph

Polling Parameters

Router Administration

Service Level View

SQ Event History

SQ Alert Detail

SIP Proxy Server Administration

TelePresence in Cluster

TelePresence Administration

Threshold Parameters

UCC Express Administration

UCM Administration

UCM Diagnostic View

UCM Serviceability

UCM Trace Configuration

UCM Quality Reporting

Unified Presence Administration/CUP Administration

Unity Administration

Filtering Portlet Data

To filter portlet window data to focus the monitoring in your network:


Step 1 From any portlet windows that allows filtering, click the Filter icon.

Step 2 Select the category by which you want to filter using the drop-down menu.

Each window contains its own filter categories.

Step 3 Enter the filter data.

You can use wildcards as part of the filter text.

Step 4 Click Go.

Filtered data displays, if applicable. If no filtered data is present, a message appears indicating this

Step 5 Click Clear Filter to close the filter.


Using Search to Locate Network Elements

You can search for devices and phones using the Search Tool in the upper right of the user interface.

You can search using any or all of the following techniques:

To search by phone, select the Phone option in the drop-down list if not already selected and provide either a phone IP address, an extension, or MAC address.

To search by device, select the Device option in the drop-down list and provide the DNS name or IP address.

Search by text using wildcards.

For instructions on how to use search, see Using the Search Tool, page 1-28.

Summary View Portlets

The Diagnostics tab contains the following Summary View portlets in the default view:

UCM Cluster Event Summary

UCM Cluster Call Usage Summary

UCM Cluster Device Registration Summary I

UCM Cluster Device Registration Summary II

UC Phone Tests Summary

UC Synthetic Tests Summary

UCM Express Summary

UC Voice Application Summary

UC Infrastructure Device Summary

UC Batch Test Summary

UCM Cluster Event Summary

UCM Cluster Event Summary provides a high-level summary of the faults on all clusters managed by Operations Manager. See Table 2-3 for attribute descriptions.

You can select several options in this summary to launch links.

Clicking on each cluster launches the respective Unified CM cluster portlet.

Clicking on the events launches the event monitor with the associated events for this cluster.

Table 2-3 UCM Cluster Event Summary Attributes 

Attribute/Icon
Description

Enter data by which to sort. You can filter by Name or Version. Wildcards can be used.

Highest severity of event existing on the cluster. A cluster consists of all the Unified CM nodes and the associated devices.

It is sorted from the highest to lowest severity. To change sort order, click on the triangle in the column title.

Name

Name of the cluster.

This name is a hyperlink that takes you to the corresponding cluster view.

Version

Version the Unified CM cluster.

Total1

Number of events on the cluster. Includes all the events on the Unified CM nodes and the associated devices in the cluster.

Click on the number to display the Fault Monitor view.

Number of critical events that are existing on the cluster. A critical event must be present in the cluster.

This number is a hyperlink and launches the Fault Monitor view.

Number of warning events that exist on the cluster. At least one warning event must be present in the cluster.

Click on the number to display the Fault Monitor view.

Number of information events.

Number of events that have been acknowledged by the user.

1 If there are no events present in the cluster, a light gray zero (0) appears in this column.

UCM Cluster Call Usage Summary

UCM Cluster Call Usage Summary provides the trend of the amount of calls attempted and completed over the last 24 hours in each of the Unified CM clusters in your network. See Table 2-4 for attribute descriptions.

Table 2-4 UCM Cluster Call Usage Summary Attributes 

Attribute/Icon
Description

Name

The name of the cluster. Clicking on the name displays the corresponding Unified CM Server view. For more information on the Server view, see Server View Portlets.

Check box

Use to select the clusters to be compared.

Total

Total Calls Attempted—Number of calls that have been attempted in the cluster since the last restart of the UCM Service on each of the nodes.

Total Calls Completed—Number of calls that have been successfully completed in the cluster since the last restart of the UCM Service on each of the nodes

Current Hour

Current Hour Calls Attempted— Number of calls that have been attempted in the current hour.

Current Hour Calls Completed—Number of calls that have been successfully completed in the current hour.

Peak Hour

Peak Hour Calls Attempted—Number of calls that have been attempted in the cluster during the peak hour during the past 24 hours.

Peak Hour Calls Completed—Number of calls that have been successfully completed in the cluster during the peak hour for the past 24 hours.

Last 24 Hours

Total number of calls completed and attempted within the last 24 hours. Click on the thumbnail bar graph to see more details.

This graph displays the results of the test execution for the past 24 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then data is displayed from 8:00 AM Thursday to 8:35 AM Friday.

Graph Button

Click to compare Call Statistics of multiple clusters. For more information on performance graphs, see Using Performance Graphs, page 6-1.


UCM Cluster Device Registration Summary I

UCM Cluster Device Registration Summary I provides a high-level summary of all associated endpoints for each cluster. See Table 2-5 for attribute descriptions.


Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway.


Table 2-5 UCM Cluster Device Registration Summary I Attributes 

Attribute/Icon
Description

Cluster Name

Name of the cluster. Click on the number to display the corresponding Cluster view.

Phones

For Phones, the registration with primary, registration with backup and unregistration links display Diagnostic reports.

Media Devices

For Media Devices, the registration with primary, registration with backup and unregistration links display the Media Devices report.

MGCP Gateways

For MGCP Gateways, the registration with primary, registration with backup and unregistration links display the MGCP Gateways report.

Phones Registration Status Icons—Click each number to display the corresponding endpoint report.

Numbers of endpoints that are registered with Primary Unified CM Node.

Numbers of endpoints that are registered with Backup Unified CM Node.

Numbers of endpoints that are unregistered. Clusters with PhoneUnregistration events appear first in the sort order.

Numbers of endpoints that are unknown or rejected.


UCM Cluster Device Registration Summary II

UCM Cluster Device Registration Summary II provides a high-level summary of all the associated endpoints for each cluster. See Table 2-6 for attribute descriptions.

Table 2-6 UCM Cluster Device Registration Summary II Attributes 

Attribute/Icon
Description

Cluster Name

Name of the cluster. Click on the name to display the corresponding Cluster view.

CTI Route Points

Categories of end points for which each of the following metrics are provided.

CTI Ports

Voice Mail Ports

Registration Status Icons—Click each number to display the corresponding endpoint report.

Numbers of endpoints that are registered with Primary Unified CM Node.

Numbers of endpoints that are registered with Backup Unified CM Node.

Numbers of endpoints that are unregistered.

Numbers of endpoints that are unknown or rejected.


UC Phone Tests Summary

UC Phone Tests Summary displays the summary of the running batch tests. See Table 2-7 for attribute descriptions.

To run batch testing, the JTAPI credentials must be included in the batch test import file.

For details on how to use the Phone Tests user interface, see Formatting Batch Test Import Files, page 9-2.

Table 2-7 UC Phone Tests Summary Attributes

Attribute/Icon
Description

Filter

Enter data by which to sort. You can filter by Name, Latest Result, or Features. Wildcards can be used.

Name

Name of the batch test which include the phone tests.

Phones Tested

Number of phones.

Features

List of tested features.

Latest Results

Result of latest phone test: Pass, Fail or Partial.

Result of most recent synthetic test: Pass or Fail.

This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.

Last Run Time

Date and time test last completed.


UC Synthetic Tests Summary

UC Synthetic Tests Summary displays information aggregated over Unified CM nodes. For each Unified CM node, displays End to End test results if configured.

You can use synthetic tests to verify whether phones can register with a Cisco Unified CM.

Synthetic tests use synthetic phones to measure the availability of voice applications by emulating your actions. For example, a synthetic test places a call between clusters and then checks whether the call is successful. See Table 2-8 for attribute descriptions.

For details on how to use the Synthetic Tests user interface, see Formatting Batch Test Import Files, page 9-2.

Table 2-8 UC Synthetic Tests Summary Attributes

Attribute
Description

Name

Synthetic test name.

Type

Other synthetic test type.

Latest Result

Result of most recent test.

Last 24 Hrs

Executed—Displays the number of times the test has been executed in the last 24 hours.

% Failure—Displays the percentage of failed tests.

Click on this graph to see the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.


UCM Express Summary

UCM Express Summary displays all managed Unified Communications Manager Express (Cisco Unified CME) devices and associated Cisco Unity Express devices in a global-level report. Use the event and detailed device links to research issues and launch additional tools to help troubleshoot your network.


Tip After a new Unified CM Express device is added to the database, it appears in the summary only after you click Refresh. A manual refresh is required to update the dated display.


See Table 2-9 for attribute descriptions.

Table 2-9 UCM Express Summary Attributes 

Attribute/Icon
Description

Severity in CME

Highest status severity level, if a triggered event is present.

Critical—The device has a critical event.

Warning—Device has a warning event.

Informational—Number of information events.

CME Name

Managed name of the CME. It can be either IP address or DNS.

This name is a hyperlink that takes you to the corresponding Detailed Device View.

CME IP Address

IP address for the CME.

CME Version

Communications Manager Express version. Not the IOS Version.

Registered EPhones

Number of ephones registered with this CME. Click on the number to display the Phone Details report.

Unregistered EPhones

Number of ephones unregistered with this CME. Click on the number to displays the Phone Details report.

CME Events

The total number of active and acknowledged events on the CME. Click on the number to display the Event Details report.

Severity in CUE

Highest severity event that is active on the CUE. If a device has a critical event, then this column displays a critical icon (icon image).

You can sort on this column to view the top number of CUEs that are experiencing critical issues. Click on the number to display the Events Details report.

CUE Name

Unity Express name. If no name, then IP address.

CUE IP Address

IP address for Unity Express.

CUE Registration

Status of CUE registration with the CME. If the CUE is not integrated with the CME or if the CUE is not managed in Operations Manager, this column displays N/A.

CUE Events

Total number of active and acknowledged events on the CUE. Click on the number to display the Event Details report.


UC Voice Application Summary

UC Voice Application Summary shows all the voice applications deployed in the system. It does not include Unified CM applications and IOS based voice applications which are covered in other portlets. See Table 2-10 for attribute descriptions.

Table 2-10 UC Voice Application Summary Attributes 

Attribute/Icon
Description

Filters by any column attribute. Enter data by which to sort. Wildcards can be used.

Highest severity of an existing event on the voice application device. It can be either Critical, Warning, Informational or blank.

Name

Managed name of the voice application device in Operations Manager. Name launches Detailed Device View; except for Unity and Unity Connection devices, which launches Voice Mail View.

IP Address

IP Address of the voice application device.

Version

Version of the voice application device.

Events

Number of events on the voice application device. It includes Active and Acknowledged events.

This number is a hyperlink that launches the corresponding Fault Monitor view.

Application Type

Type of voice application. In case of multi-capable devices, the voice application types are shown separated by semicolon.

UCM Cluster

Cluster to which the voice application is integrated.

This number is a hyperlink that navigates to the Cluster view.


UC Infrastructure Device Summary

UC Infrastructure Device Summary shows the summary of all the IOS-based infrastructure devices deployed in the system.See Table 2-11 for attribute descriptions.

Table 2-11 UC Infrastructure Device Summary Attributes 

Attribute/Icon
Description

Filters by any column attribute. Enter data by which to sort. Wildcards can be used.

Highest severity of an existing event on the device. It can be either Critical, Warning, Informational or blank.

Name

Managed name of the infrastructure device in Operations Manager

IP Address

IP address of the infrastructure device.

Version

Version of the IOS/CAT operating system (OS) of the infrastructure device.

Events

Number of events on the infrastructure device. It includes Active and Acknowledged events.

This number is a hyperlink that launches corresponding Fault Monitor view.

Device Type

Type of infrastructure device. In case of multi-capable devices, the types are shown separated by a semicolon.

UCM Cluster

Cluster to which the infrastructure device is integrated.

This number is a hyperlink that navigates to the Cluster view.

Export table contents to a comma-separated version file.


UC Batch Test Summary

UC Batch Test Summary enable you to view the health and connectivity of a branch office. UC Batch Test Summary shows summaries of the two types of batch tests run by Operations Manager (synthetic and phone). See Table 2-12 for attribute descriptions.

To create and view individual batch tests, select Administration > Diagnostic Tests > Batch Tests. For more details, see Working with Batch Tests, page 9-1.

Table 2-12 UC Batch Test Summary Attributes 

Attribute/Icon
Description

Filters by any column attribute. Enter data by which to sort. Wildcards can be used.

Name

Batch test name.

Scheduled Test: Synthetic

Synthetic tests count. For example, sum of End-to-End, Dial Tone, Emergency responder, and other synthetic tests.

Scheduled Test: Phone

Phone tests count.

Scheduled Test: Total

Sum of synthetic and phone tests.

Latest Result: Synthetic

Result of most recent synthetic test performed (from all the configured tests): Pass, Partial, or Failed. To view test information, hover over the link and follow tool tip instructions. Clicking on the latest result URL displays the results of the test execution for the past 23 hours, up to the current time. For example, if the report is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.

Latest Result: Phone

Result of most recent phone test performed (from all the configured tests): Pass, Partial, or Failed. To view test information, hover over the link and follow tool tip instructions.

Latest Result: Batch

Result of most recent test of all the configured test: Pass, Partial, or Failed.


Cluster View Portlets

The Diagnostics tab contains the Cluster View portlets including:

UC Cluster Event Summary

Cluster Summary

UCM Cluster Device Pool Summary

UCM Resource Utilization Summary

UCM Cluster Route Pattern Summary

UCM Registered Device Summary

UCM Cluster SRST Reference Summary

UCM Cluster Location Summary

UCM Cluster Gatekeeper Zone Summary

UCM Cluster Device Registration Summary

UCM Cluster Device License Summary

UCM Call Usage Summary

UC End-to-End Synthetic Tests Summary

UC Phone Tests Summary

UC Synthetic Tests Summary

UCM Cluster Gateway Summary

UC Cluster Event Summary

UC Cluster Event Summary provides the summary of events across all the devices in a cluster. It includes the Unified CM nodes as well as the associated devices, like gateways. See Table 2-13 for attribute descriptions.


Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway.


Table 2-13 UC Cluster Event Summary Attributes 

Attribute/Icon
Description

Filters by any column attribute. Enter data by which to sort. Wildcards can be used.

Highest severity of event on the device.

Device Name

Name of the device. Click on the name to display either the Detailed Device View with non-Unified CM devices, and Server View with Unified CM devices.

IP Address

IP address of the device.

Device Type

Lists the device type. For example, UCM, H323, MGCP, and so on.

Total

Total events on this device. Click on the number to display the event report.

Total number of critical events.

Total number of warning events.

Total number of information events.

Total number of acknowledged events.


Cluster Summary

Cluster Summary provides high-level cluster information including cluster size, number of device pools, number of configured phones, gateways, and the total events on the cluster. See Table 2-14 for attribute descriptions.


Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway.


Table 2-14 Cluster Summary Attributes 

Attribute/Icon
Description

Cluster Name

Name of the cluster.

Version

Version of the Unified CM cluster.

UCM Nodes

Total number of nodes in the cluster.

Device Pools

Total number of device pools in this cluster.

Phones Configured

Number of configured phones.

MGCP Gateways Configured

Number of MGCP gateways is this cluster.

H323 Gateways Configured

Number of H323 gateways in this cluster.

SIP Trunks Configured

Number of SIP trunks/gateways in this cluster.

Events

Total number of events in this cluster.

Critical

Total number of critical events in this cluster. To view critical events, select the Cluster Events Summary.

Warning

Total number of warning events in this cluster. To view warning events, select the Cluster Events Summary.

Informational

Total number of informational events in this cluster. To view informational events, select the Cluster Events Summary.

DB replication status is up. Indicated by a green check mark.

DB replication is down. Indicated by a red X.

Opens Service Level View link for this cluster.


UCM Cluster Device Pool Summary

UCM Cluster Device Pool Summary shows the summary of phones in the cluster at the device pool level. See Table 2-15 for attribute descriptions.

Table 2-15 UCM Cluster Device Pool Summary Attributes 

Attribute/Icon
Description

Enter data by which to sort. Sort by Name and SRST Reference are supported. Wildcards can be used.

Indicates whether the phones unregistered in this device pool exceed the threshold configured or if the Service Quality Threshold for the device pool was crossed.

You can view or edit the threshold using the PTM Configuration Page located at http://om-server/iptm/dpThreshold.do?banner_visibility=false.

Name

Device Pool name.

SRST Reference

Impacted phones and service quality events.

Total

Number of phones configured to this device pool.1

Phones Registration Status Icons—Click each number to display the corresponding endpoint report.

Number of phones in this device pool that are registered with the primary communications manager.

This number is a hyperlink that displays the corresponding phone report.

Number of phones in this device pool that are registered with the secondary or tertiary communications manager.

This number is a hyperlink that displays the corresponding phone report.

Number of phones in this device pool that are unregistered.

This number is a hyperlink that displays the corresponding cluster view.

Number of phones in this device pool that are in Unknown or Rejected states.

This number is a hyperlink that displays the corresponding phone report.

Service Quality (SQ) Issues

Phones

Aggregated service quality events reported on this device pool.

Click the flag to display the service quality issues for phones or events that show the impacted end points and the service quality events.

You can view or edit the service quality threshold setting in the PTM Configuration Page http://om-server/iptm/dpThreshold.do?banner_visibility=false.

Events

Export to CSV

Export table contents to a comma-separated version file.

1 Registered phone count includes partially registered phones.


UCM Resource Utilization Summary

UCM Resource Utilization Summary provides the system utilization of each Unified CM node in the cluster. See Table 2-16 for attribute descriptions.

Table 2-16 UCM Resource Utilization Summary Attributes 

Attribute/Icon
Description

Check box

Check to select the Unified CM nodes to be compared.

Displays a red flag if any of this system's resource utilization is beyond the threshold.

Name

Name of the Unified CM node. Click on the name to display the Server View.

IP Address

IP address of the Unified CM node.

CPU Usage

CPU usage. Click on the number to display the TGU graph.

VM Usage

Virtual memory usage. Click on the number to display the TGU graph.

Disk Usage

On Windows- based devices, this represents the C:\ drive usage.

On Linux-based, Common/Log partition usage.

Graph button

Opens a graph that allows you to compare the resource utilization of multiple Unified CM nodes. For details on how to manipulate the graph, see Working with Graphs, page 6-8.


UCM Cluster Route Pattern Summary

UCM Cluster Route Pattern Summary shows the route lists configured in the cluster and provides performance graphs for utilization and call volume for the route group. See Table 2-17 for attribute descriptions.

In case of non-gatekeeper controlled ICTs and SIP trunks, the device count shown in SLV Route List Cloud will include only the devices from the selected cluster.

It will not include the trunk end point that belongs to other clusters. However, Route List portal shows the detailed report where trunk end point from other clusters will also be shown.

Table 2-17 UCM Cluster Route Pattern Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. Wildcards can be used.

Highest severity of event on the device.

Route List/Gateway

Route List or Gateway name.

Route Group

Name

Route Group or Standard Local Route Group associated with the Route List.

If it is a Route Group, click on the route group to display the gateway report associated with this route group.

If it is a Standard Local Route Group, click on it to display Device Pool report associated with this Standard Local Route Group.

Call Volume

Click on icon to display an hourly performance graph that contains an aggregated value of call volume (including CallCountOutbound, TotalCallCount, and CallCountInbound data).

Route Pattern

Route Pattern associated with the Route Group.

Export to CSV

Export table contents to a comma-separated version file.


UCM Registered Device Summary

UCM Registered Device Summary provides the number of endpoints registered on each of the Unified CM nodes in this cluster. See Table 2-18 for attribute descriptions.


Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway.


Table 2-18 UCM Registered Device Summary Attributes 

Attribute/Icon
Description

UCM Name

Registered device name.

UCM IP Address

Device IP address.

Phones

Number of phones that are registered with this UCM Node. Click on the number to display the IPIU Phone Report.

Media Resources

Number of media resources (hardware and software) that are registered with this UCM Node. Click on the number to display a report.

MGCP Gateways

Number of MGCP gateways (including each port) that are registered with this UCM Node. Click on the number to display a report.

CTI Route Points

Number of CTI Route Points that are registered with this UCM Node. Click on the number to display a report.

CTI Ports

Number of CTI Ports that are registered with this UCM Node. Click on the number to display a report.

Voice Mail Ports

Number of VM Ports that are registered with this UCM Node. Click on the number to display a report.


UCM Cluster SRST Reference Summary

UCM Cluster SRST Reference Summary provides data on the phones configured for Survivable Remote Site Telephony (SRST). See Table 2-19 for attribute descriptions.

Table 2-19 UCM Cluster SRST Reference Summary Attributes

Attribute/Icon
Description

SRST Router Failure indicator.

SRST Router

IP address of the router that the phone is using for SRST.

SRST Reference

Associated Device Pools

Number of device pools.

Phones Referenced

Number of phones references in this device pool.

Phones in SRST Mode

Number of unregistered phones in this device pool. N/A displays for none.


UCM Cluster Location Summary

UCM Cluster Location Summary provides bandwidth and call statistics data. See Table 2-20 for attribute descriptions.

Table 2-20 UCM Cluster Location Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. Wildcards can be used.

Check box

Selects the locations to be compared.

High Bandwidth Usage indicator. Indicates this cluster may be running out of resources.

Name

Location name.

Bandwidth

Maximum

Maximum bandwidth allowed on this device.

Available

Bandwidth remaining for use. Link displays a performance graph. If the value is Unlimited, there will be no link.

Calls Active

Number of calls that reached their destination. Link displays a performance graph.

Calls Failed

Total

Number of calls that did not reach their destination. Link displays a performance graph.

24 Hours

Number of calls that did not reach their destination for the last 24 hours. Click on will launch graph.

Graph Button

Opens another window that allows you to compare multiple location graph metrics. For details on how to manipulate the graph, see Working with Graphs, page 6-8.


UCM Cluster Gatekeeper Zone Summary

UCM Cluster Gatekeeper Zone Summary provides details about the cluster gatekeeper bandwidth. See Table 2-21 for attribute descriptions.

Table 2-21 UCM Cluster Gatekeeper Zone Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. Wildcards can be used.

High bandwidth usage.

Zone

Zone name configured on the Gatekeeper.

Gatekeeper

Name or IP address of the Gatekeeper.

Total Bandwidth

Total bandwidth for a zone 5.

Bandwidth Utilized

Current bandwidth consumption.

Admissions Confirmed

Successful call admission.

Admissions Rejected

Number of rejected call admission.


UCM Cluster Device Registration Summary

UCM Cluster Device Registration Summary provides a cluster-level summary of all the associated endpoints for this cluster. See Table 2-22 for attribute descriptions.


Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway.


Table 2-22 UCM Cluster Device Registration Summary Attributes 

Attribute/Icon
Description

EndPoint Type

Phones

Displays information for Phones, Media Devices, MGCP Gateways, CTI Route points, CTI Ports and Voice Mail Ports.

Media Devices

MGCP Gateways

CTI Route Points

Phones Registration Status Icons—Click each number to launch report and display the more information about the endpoint.

Registered With Primary— Displays the count for endpoints registered with their primary Unified CM.

Registered with Backup—Displays the count for endpoints which are registered currently on backup Unified CM.

Unregistered—Displays the unregistered endpoints count.

Unknown/Rejected—Displays the count for endpoints which are in the rejected or unknown state in Unified CM.


UCM Cluster Device License Summary

UCM Cluster Device License Summary lists all the device licenses of which Operations Manager is aware. This information is provided to Operations Manager by the device.


Note For Cluster View, UCM Cluster Device License Summary license information displays only for Cisco Unified Communications Managers version 5.x or above. No license information is available for Cisco Unified Call Managers (version 4.x and below).


See Table 2-23 for attribute descriptions.

Table 2-23 UCM Cluster Device License Summary Attributes 

Attribute
Description

License Types

Types include phone and node.

Units Authorized

Maximum count of units authorized per license upload.

Units Used

Number of licenses used.

Units Remaining

Number of licenses remaining to be used.


UCM Call Usage Summary

UCM Call Usage Summary provides the call statistics details for a Unified CM node. See Table 2-24 for attribute descriptions.

Table 2-24 UCM Call Usage Summary Attributes 

Attribute/Icon
Description

Name

Lists the Unified CM nodes that are part of this cluster.

Check box

Selects UCMs to be compared.

Total

Total Calls Attempted—Number of calls that have been attempted on this server since the last restart of the UCM Service.

Total Calls Completed—Number of calls that have been successfully completed on this server since the last restart of the UCM Service.

Current Hour

Current Hour Calls Attempted— Number of calls that have been attempted in the current hour.

Current Hour Calls Completed—Number of calls that have been successfully completed in the current hour.

Peak (Last 24 Hours)

Peak Hour Calls Attempted—Number of calls that have been attempted in the cluster during the peak hour over the past 24 hours.

Peak Hour Calls Completed—Number of calls that have been successfully completed in the cluster during the peak hour over the past 24 hours.

Last 24 Hours

Total number of calls completed and attempted within the last 24 hours. You can click on the thumbnail bar graph which provides more detail.

This graph shows the trend of call statistics over the past 24 hours starting from the current hour and also for the current hour (elapsed minutes since the o'clock at which the report was launched).

Graph Button

Opens another window that allows you to compare multiple Unified CM graph metrics. For details on how to manipulate the graph, see Working with Graphs, page 6-8.


UC End-to-End Synthetic Tests Summary

Use UC End-to-End Synthetic Tests Summary to verify whether a specific voice application can service requests (such as emulating calls to a second simulated or real IP phone). See Table 2-25 for attribute descriptions.

Table 2-25 UC End-to-End Synthetic Tests Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. You can filter by Name, Type, or Latest Result. Wildcards can be used.

UCM Name

Synthetic test name.

Scheduled

Date and time test is scheduled to occur.

Latest Result

Result of most recent test: Pass or Fail.

This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.

Last 24 Hours—
Executed

Displays the number of times the test has been executed in the last 24 hours.

Last 24 Hours:—
% Failure

Displays the percentage of failed tests. Clicking this graph displays the results of the test execution for the past 23 hours, up to the current time.

For example, if the graph is launched at 8:35 A.M. on Friday, the data is displayed from 9:00 A.M. Thursday to 8:35 A.M. Friday.


UC Phone Tests Summary

UC Phone Tests Summary displays the list of Phone test results. See Table 2-26 for attribute descriptions.

To run batch testing, the JTAPI credentials must be included in the batch test import file.

For details on how to use the Phone Tests user interface, see Formatting Batch Test Import Files, page 9-2.

Table 2-26 UC Phone Tests Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. You can filter by Name, Latest Result, or Features. Wildcards can be used.

Name

Name of the phone test.

Phones Tested

Displays the phone extensions of the phone tested as part of the phone test.

Features

Displays the phone features tested.

Latest Results

Latest result of the phone test in last 24 Hrs in Pass, Fail or Partial.

Result of most recent synthetic test: Pass or Fail.

This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.

Last Run Time

Time stamp for the last run in last 24 hours.


UC Synthetic Tests Summary

UC Synthetic Tests Summary displays information aggregated over Unified CM nodes. For each Unified CM node, displays End to End test results if configured.

You can use synthetic tests to verify whether phones can register with a Cisco Unified CM.

Synthetic tests use synthetic phones to measure the availability of voice applications by emulating your actions. For example, a synthetic test places a call between clusters and then checks whether the call is successful. See Table 2-8 for attribute descriptions.

For details on how to use the Synthetic Tests user interface, see Formatting Batch Test Import Files, page 9-2.

Table 2-27 UC Synthetic Tests Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. You can filter by Cluster/Device, Type, or Latest Result. Wildcards can be used.

Cluster/Device

Name of the cluster or device.

Type

Type of synthetic test which includes phone registration, dial-tone, end-to-end call, TFTP download test, emergency call, and message-waiting indicator tests.

Scheduled

Date and time test is scheduled to run.

Latest Result

Result of most recent synthetic test: Pass or Fail.

This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.


UCM Cluster Gateway Summary

UCM Cluster Gateway Summary provides a list of all the managed gateways of the cluster. See Table 2-28 for attribute descriptions.

Table 2-28 UCM Cluster Gateway Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. Wildcards can be used.

Highest severity of event on the device or subcomponent.

Name

Cluster name configured on the gateway.

IP Address

Name or IP address of the gateway.

Version

Cisco IOS version.

Events

Total number of all events on this device. Links to the Events Details page.

Protocol

Protocols used between Unified CM and this subcomponent. May include one or more of the following: H323, SIP, MGCP.


Phone View Portlets

The Diagnostics tab contains the Phone View portlets including:

Phone Summary

UC Phone Tests Summary

UC Phone Service Quality (SQ) Event Summary

Phone Summary

Phone Summary provides the summary of an IP phone. It includes the fields that exist in the phones reports.

See Table 2-29 for attribute descriptions.

Table 2-29 Phone Summary Attributes

Attribute
Description

DN

Extension of the IP phone.

MAC

MAC address of the IP phone.

Model

Model of the IP Phone.

Protocol

Protocol used between the call agent and IP Phone.

IP Address

IP address of the IP phone.

Description

IP Phone Description or User Name displays if Operations Manager is integrated with LDAP.

VLAN

VLAN name to which the IP phone belongs.

VLAN ID

VLAN identification number of which the IP phone belongs.

Switch Port

Switch port to which the IP Phone is connected.

Switch Name

Managed name of the switch to which the IP phone is connected.

Private Switch IP

Private switch IP displays if the switch is in NAT environment; otherwise a hyphen displays (Not applicable).

Switch Port Status

Status of the switch port to which the IP phone is connected.

Load ID

Boot Load ID of the image on the IP Phone.

Partition

Partition to which the IP phone belongs.

Device Pool

Device pool to which this IP phone belongs.

Application ID

ID of the image loaded on the IP phone.

Serial Number

Unique number assigned for identification.

Number of Lines

Shows the number of phone extensions assigned to this IP phone separated by commas.

Status

Registration status of the IP Phone.

Status Reason Code

Lists information about IP phone registration status. For details about each status reason code, see the Cisco Unified Communications Manager documentation.

Audit Reason Code

Lists phone status changes. See the Cisco Unified Call Manager guide for the details about each status reason code.

Registered With

Managed name of the Unified CM with which this IP phone is registered. Links to Server view of the registered server.

Status Since

Timestamp that the IP phone changed to last status with call agent: Registered, unregistered or partially registered.


UC Phone Tests Summary

UC Phone Tests Summary displays the summary of the running batch tests. See Table 2-30 for UC attribute descriptions.

To run batch testing, the JTAPI credentials must be included in the batch test import file.

For details on how to use the Phone Tests user interface, see Formatting Batch Test Import Files, page 9-2.

Table 2-30 UC Phone Tests Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. You can filter by Name, Latest Result, or Features. Wildcards can be used.

Name

Name of the batch test which include the phone tests.

Features

List of tested features.

Latest Results

Result of latest phone test: Pass, Fail or Partial.

Result of most recent synthetic test: Pass or Fail.

This graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.

Last Run Time

Date and time test last completed.


UC Phone Service Quality (SQ) Event Summary

UC Phone SQ Event Summary lists all the raw SQ events reported on the IP phone. See Table 2-31 for attribute descriptions.

Table 2-31 UC Phone SQ Event Summary Attributes 

Attribute/Icon
Description

Highest severity of event on the device.

Source Endpoint

Source endpoint which can be either an IP Phone or a gateway. Extension number or IP address.

MOS

MOS Value of the call.

Packet Loss

Describes packet loss.

Codec

Codec in use on the destination; one of the following:

G711

G722

G728

G729

Cause

Cause of the Service Quality event.

Algorithm

Based on 1040, NAM or CVTQ.

Time Received

Time at which the event was reported.

Jitter

Indicates jitter value.


Server View Portlets

The Diagnostics tab contains the Server View portlets including:

Server Summary

UCM Services Summary

UCM Resource Utilization Summary

UCM Services Summary

UCM Call Usage Summary

UC End-to-End Synthetic Tests Summary

UCM Registered Device Summary

UCM Event Summary

UC Synthetic Tests Summary

Server Summary

Server Summary shows the summary information of a Unified CM server. See Table 2-32 for Server Summary attribute descriptions.

Table 2-32 Server Summary Attributes

Attribute
Description

UCM

Name of Unified Communications Manager acting as server.

Cluster

Name of the cluster.

Version

Unified CM version.

Model

Server model information.

Events

Total number of all events on this server.

Critical

Total number of critical events on this server.

Warning

Total number of warning events on this server.

Informational

Total number of information events on this server.

Performance Graph

Allows you to select performance metrics to display server data in graph form.

Service Level View

Opens Service Level View link for this server.


UCM Resource Utilization Summary

UCM Resource Utilization Summary provides server CPU, virtual memory, and disk partition usage for Unified CM devices. See Table 2-33 for attribute descriptions.

Table 2-33 UCM Resource Utilization Summary Attributes 

Attribute
Description

CPU Usage

Percentage of CPU Usage. Click on the number to display the TGU graph.

VM Usage

Percentage of Virtual Memory Usage. Click on the number to display the TGU graph.

Disk Usage

Percentage of Disk Usage for C:\ Drive for Windows-based Unified CMs, and Common/Log partition usage for Linux-based Unified CMs.


UCM Services Summary

UCM Services Summary provides the summary of services running on the Unified CM node. See Table 2-34 for attribute descriptions.

Table 2-34 Server Services Information Attributes

Attribute/Icon
Description

Filter by

Name or Status. Enter data by which to sort. Wildcards can be used.

Name

Name of the service.

Status

Status of the service: Running, Stopped, or Deactivated.

Running Since

Time since the service began running. If the service is stopped or deactivated, this column will be N/A.


UCM Call Usage Summary

UCM Call Usage Summary provides the call statistics details for a Unified CM node. See Table 2-35 for attribute descriptions.

Table 2-35 UCM Call Usage Summary Attributes 

Attribute/Icon
Description

Total

Total Calls Attempted—Number of calls that has been attempted on this server since the last restart of the UCM Service.

Total Calls Completed—Number of calls that has been successfully completed on this server since the last restart of the UCM Service.

Current Hour

Current Hour Calls Attempted— Number of calls that has been attempted in the current hour.

Current Hour Calls Completed—Number of calls that has been successfully completed in the current hour.

Last 24 Hours

Total number of calls completed and attempted within the last 24 hours. You can click on the thumbnail bar graph which provides more detail.

This graph shows the trend of call statistics over the past 24 hours starting from the current hour and also for the current hour (elapsed minutes since the o'clock at which the report was launched.


UC End-to-End Synthetic Tests Summary

Use UC End-to-End Synthetic Tests Summary to verify whether a specific voice application can service requests (such as emulating calls to a second simulated or real IP phone). See Table 2-36 for attribute descriptions.

Table 2-36 UC End-to-End Synthetic Tests Summary Attributes

Attribute/Icon
Description

Enter data by which to sort. Wildcards can be used.

Name

Synthetic test name.

Destination

IP address or DNS name of destination phone.

Latest Result

Result of most recent test: Pass or Fail.

Last 24 Hrs

Executed—Displays the number of times the test has been executed in the last 24 hours.

% Failure—Displays the percentage of failed tests.

Clicking on this graph displays the results of the test execution for the past 23 hours, up to the current time. For example, if the graph is launched at 8:35 AM on Friday, then the data is displayed from 9:00 AM Thursday to 8:35 AM Friday.


UCM Registered Device Summary

UCM Registered Device Summary provides the number of endpoints registered on each of the Unified CM nodes in this cluster. See Table 2-37 for UCM Registered Device Summary attribute descriptions.


Note In Operations Manager, MGCP Gateway and Gateway EndPoints are commonly referred to as MGCP Ports. Each MGCP Port maps to a logical port that is registered with the Cisco Unified CM. A set of MGCP ports can belong to a single MGCP Gateway.


Table 2-37 UCM Registered Device Summary Attributes 

Attribute
Description

Phones

Number of phones that are registered with this UCM Node. Click on the number to display the IPIU Phone Report.

Media Resources

Number of media resources (hardware and software) that are registered with this UCM Node. Click on the number to display a report.

MGCP Gateways

Number of MGCP gateways (including each port) that are registered with this UCM Node. Click on the number to display a report.

CTI Route Points

Number of CTI Route Points that are registered with this UCM Node. Click on the number to display a report.

CTI Ports

Number of CTI Ports that are registered with this UCM Node. Click on the number to display a report.

Voice Mail Ports

Number of VM Ports that are registered with this UCM Node. Click on the number to display a report.


UCM Event Summary

UCM Event Summary provides all the active events on the Unified CM node. See Table 2-38 for attribute descriptions.

Table 2-38 UCM Event Summary Attributes

Attribute/Icon
Description

Highest status severity level, if a triggered event is present.

Total number of warning events.

Total number of critical events.

Total number of information events.

Total number of acknowledged events.

Name

Name of the event.

Component

Component of the event.

Time Received

Time at which the event was first reported.


UC Synthetic Tests Summary

UC Synthetic Tests Summary displays information aggregated over Unified CM nodes. For each Unified CM node, displays End to End test results if configured.

You can use synthetic tests to verify that phones can register with a Cisco Unified CM.

Synthetic tests use synthetic phones to measure the availability of voice applications by emulating your actions. For example, a synthetic test places a call between clusters and then checks to see if the call is successful. See Table 2-39 for UC Synthetic Tests Summary attribute descriptions.

For details on how to use the Synthetic Tests user interface, see Formatting Batch Test Import Files, page 9-2.

Table 2-39 UC Synthetic Tests Summary Attributes

Attribute
Description

Name

Name of the Unified CM Server.

Type

Type of synthetic test which includes phone registration, dial-tone, end-to-end call, TFTP download test, emergency call, and message-waiting indicator tests.

Latest Result

Result of most recent synthetic test: Pass or Fail.

Last 24 Hrs

Executed—Displays the number of times the test has been executed in the last 24 hours.

% Failure—Displays the percentage of failed tests.

This graph shows the trend of Diagnostic Test execution over the past 23 hours starting from the current hour and also for the current hour (elapsed minutes since the O'clock at which the report was launched).


Voicemail View Portlets

The Diagnostics tab contains access to the Voicemail view portlets including:

Voicemail License Summary

Voicemail Services

Voicemail Summary

Voicemail Event Summary

Voicemail Resource Utilization Summary

To access the Voicemail view, select a Unity or Unity connection device from Fault Monitor or the Diagnostics view. Then access Voicemail view from the device Summary view.

You can also launch a set of tools from the Voicemail View Tools drop-down list. To see a list of the Tools available from this view, see Launching Tools from Diagnostics View.

Voicemail License Summary

Voicemail License Summary provides license information for Unity or Unity Connection devices. See Table 2-40 for attribute descriptions.

Table 2-40 Voicemail License Summary Attributes

Attribute
Description

License Types

Type of license.

Units Authorized

Maximum count of units authorized per license.

Units Used

Number of licenses used.

Units Remaining

Number of licenses remaining to be used.


Voicemail Services

Voicemail Services provides voicemail services that run on a Unity or Unity Connection device. See Table 2-41 for attribute descriptions.

Table 2-41 Voicemail Services Attributes

Attribute
Description

Name

Name of service.

Status

Status of service.


Voicemail Summary

Voicemail Summary provides a summary of Unity/Unity Connection device information. See Table 2-42 for attribute descriptions.

Table 2-42 Voicemail Summary Attributes

Attribute/Icon
Description

Name

Cluster name configured on the gateway.

IP Address

Name or IP address of the gateway.

Device Type

Unity or Unity Connection.

Version

Cisco Unity or Unity Connection version.

UCM Cluster

UCM Cluster name to which Unity or Unity Connection is registered.

Total Ports

Total number of voicemail ports.

Inbound Ports

Total number of inbound ports.

Outbound Ports

Total number of outbound ports.

Number of active events on the Unity/Unity Connection device.

This number is a hyperlink that launches the corresponding Fault Monitor view.

Critical—Total number of critical severity events.

Warning—Total number of warning severity events.

Informational—Total number of informational events.

Click the Performance icon to display metric selection options for performance graphs.


Voicemail Event Summary

Voicemail Event Summary provides a list of active events on Unity and Unity Connection devices. See Table 2-43 for attribute descriptions.

Table 2-43 Voicemail Event Summary Attributes

Attribute/Icon
Description

Highest status severity level, if a triggered event is present.

Total number of critical events.

Total number of warning events.

Total number of information events.

Total number of acknowledged events.

Name

Name of the event.

Component

Component of the event.

Time Received

Time at which the event was first reported.


Voicemail Resource Utilization Summary

Voicemail Resource Utilization Summary provides system utilization for Unity and Unity Connection devices. See Table 2-44 for attribute descriptions.

Table 2-44 Voicemail Resource Utilization Summary Attributes

Attribute
Description

CPU Usage

Percentage of CPU usage. Click on the number to display the TGU graph.

VM Usage

Percentage of Virtual Memory usage. Click on the number to display the TGU graph.

Disk Usage

Percentage of disk usage:

On Windows-based devices, this represents the C:\ drive usage.

On Linux-based, Common/Log partition usage.

Inbound Port Utilization

Number of active inbound ports, expressed as a percentage of the total inbound ports.

Outbound Port Utilization

Number of active outbound ports, expressed as a percentage of the total outbound ports.