Getting Started with Cisco Configuration Professional
Creating Communities
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Device Communities and Configuration Basics

Table Of Contents

Device Communities and Configuration Basics

Basic Workflow

Understanding Device Communities

Creating a Community and Adding Devices

Managing the Devices in a Community

Discovering Devices

Device Community Reference

Manage Community Dialog Box

Community View Page

Configuration Basics

Supplementary Information

Things to Know About Discovering Devices

Cisco CP Configuration Requirements

Wrong Secure Shell Version May Cause Discovery to Fail

Understanding Discovery Failed Error Messages

Cisco CP May Overwrite Existing Credentials

Proxy Server Settings Might Cause Discovery to Fail

Setting the Java Heap Size Value to -Xmx256m

Collecting Cisco CP Technical Support Logs

Using Cisco Configuration Professional to Run show tech-support


Device Communities and Configuration Basics


Before you can configure devices using Cisco Configuration Professional (Cisco CP) you must enter the IP address or hostname, and the credentials information of the devices that you want to manage. To do this, you must first create a community, and then add devices to that community.

The following sections provide more information:

Basic Workflow, page 3-1

Understanding Device Communities, page 3-1

Creating a Community and Adding Devices, page 3-2

Managing the Devices in a Community, page 3-4

Discovering Devices, page 3-5

Device Community Reference, page 3-6

Configuration Basics, page 3-10

Supplementary Information, page 3-15

Basic Workflow

1. Create a community.

2. Add devices to that community.

3. Discover the devices in the community.

4. Configure the devices.

Understanding Device Communities

Before you begin using Cisco CP, you must first create a community and then add devices to that community. When you start Cisco CP for the first time, Cisco CP automatically creates a community for you, to which you can add devices.

A community is basically a group of devices (community members). A single community can contain a maximum of ten devices. You can create a community and then add the devices to it based on some common parameters. For example, you can create communities based on the location of the devices. You can create a San Jose community and add devices to it, then you can create a Bangalore community and add devices to it, and so on.

When you add a device to a community, you must specify its IP address or hostname, credential information (username and password), and other optional parameters. Cisco CP uses this information to discover the device. After you discover the device, you can configure and monitor it.

You can create and manage communities from the Manage Community dialog box. This dialog box automatically displays when you start Cisco CP. From the Manage Community dialog box, you can create communities, change the community name, delete a community, add devices to a community, export and import community information, and discover all the devices in a community.


Note If you switch between communities, the status of the devices in the community from which you switched, changes to Not Discovered. To configure devices in that community, you must discover the devices again.


Creating a Community and Adding Devices

Procedure

Use this procedure to create a community, add devices to it, and discover all the devices in a community.


Step 1 Use the Manage Community dialog box to create communities. The Manage Community dialog box automatically displays when you start Cisco CP and a community called, New Community, is created by default. See Figure 3-1.

Figure 3-1 Manage Community

You can also open the Manage Community dialog box in the following ways:

From the toolbar, click the Manage Community icon.

From the menu bar, choose Application > Manage Community.

Step 2 In the Manage Community dialog box, enter the IP address or hostname; and the username and password information for the devices that you want to configure. See example in Figure 3-2.

Figure 3-2 Manage Community With IP Address and Credentials

If you enter the default username cisco and default password cisco, the Change Default Credentials dialog box opens. For security reasons, you must change the default credentials to new credentials.

Step 3 If you want Cisco CP to connect securely with the device, check the Connect Securely check box.

When you check the Connect Securely check box, HTTPS port 443 and SSH port 22 information is automatically added to the device. To view the port information, click the down-arrow next to the Connect Securely check box.

If you did not check the Connect Securely check box, the HTTP port 80 and Telnet port 23 information is automatically added to the device. To view the port information, click the down-arrow next to the Connect Securely check box.

Step 4 If you want to change the default port information, click it, and then enter a new port value.


Note Make sure that Cisco CP can access the device at the specified secure or non-secure ports.


Step 5 If you want Cisco CP to discover all the devices in a community, check the Discover All Devices check box. If you want, you can choose to discover the devices later, from the Community View page.

Step 6 Click OK. The Community View page opens. It displays the information about the devices in the community. See Figure 3-3.

Figure 3-3 Community View


Related Topics

Basic Workflow, page 3-1

Understanding Device Communities, page 3-1

Manage Community Dialog Box, page 3-6

Community View Page, page 3-8

Managing the Devices in a Community, page 3-4

Managing the Devices in a Community

After you create a community and add devices to it, you can view the information for that community in the Community View page (see Figure 3-3). From the Community View page, you can manage the devices (community members) in a community, such as add devices to a selected community, edit device information, delete devices, discover the devices, view information about the discovery process, and view hardware and software information about a selected device. See Community View Page, page 3-8.

For details, see the Cisco Configuration Professional User Guide.

Discovering Devices

In order to configure a device, you must choose the community the device belongs to, choose the device, and then discover it. Cisco CP uses the IP address or hostname, and the credential information that you specified to discover the device.

You can discover the devices in a community from the Manage Community dialog box or the Manage Devices dialog box; or you can discover the devices from the Community View page.

To discover all the devices from the Manage Community dialog box or the Manage Devices dialog box, click the Discover All Devices check box. All of the devices in the displayed community are discovered.

To discover specific or all of the devices in a community from the Community View page, use the procedure in this section.

Before You Begin

Make sure that you have created a community and added devices to it.

Procedure

Use this procedure to discover devices in a community from the Community View page.


Step 1 From the menu bar, choose Application > Manage Community. The Manage Community dialog box opens.

Step 2 From the Manage Community dialog box, choose the community name in which the device you want to discover resides, and then click OK. The Community View page opens. See Community View Page, page 3-8.

Step 3 Do one of the following:

To discover a particular device, select the row, then click Discover. A confirmation dialog box opens informing that the discovery process can take up to three minutes.

To discover all the devices, press the shift button on your keyboard and then select multiple rows. Click Discover. A confirmation dialog box opens informing that the discovery process can take up to three minutes.

Step 4 Click Yes in the confirmation dialog box to continue with the discovery.

After the discovery is complete, the discovery status information is displayed in the Discover Status column. You will see one of the following:

Discovered—The device has been discovered and is available.

Discovering—Cisco CP is in the process of discovering the device.

Discovery failed—Cisco CP could not discover the device. See Understanding Discovery Failed Error Messages, page 3-18 to determine the problem and fix it.

Discovery scheduled—Cisco CP has queued the discovery of the device.

Discovered with errors—The device has been discovered, but errors were generated during the discovery process. See Using Cisco Configuration Professional to Run show tech-support, page 3-21.

Discovered with warnings—The device has been discovered, but some information about the device was not available. To see what warnings are given, select the row for the device and click Discovery Details.

Not Discovered—No attempt has been made to discover the device.

Step 5 To view details about the discovery process, click Discovery Details.


Related Topics

Using Cisco Configuration Professional to Run show tech-support, page 3-21

Device Community Reference

The following topics describe the Device Community pages and dialog boxes used to configure device communities:

Manage Community Dialog Box, page 3-6

Community View Page, page 3-8

Manage Community Dialog Box

Use the Manage Community dialog box to create a community, add devices to it, and discover all of the devices in a community.

How to Get to This Dialog Box

From the menu bar, choose Application > Manage Community.

Related Topics

Understanding Device Communities, page 3-1

Creating a Community and Adding Devices, page 3-2

Community View Page, page 3-8

Community View Page, page 3-8

Field Reference

Table 3-1 Manage Community Dialog Box 

Element
Description

Add icon. Click this icon to add a new community.

Delete icon. Click this icon to delete a selected community.

Edit icon. Click this icon to edit the name of a selected community.

Export icon. Click this icon to save the community information from Cisco CP to a file on your PC.

Import icon. Click this icon to import the community information from a file on your PC into Cisco CP. After the file is imported, Cisco CP displays the community with all its community members (devices) in the Manage Community dialog box.

IP Address/Hostname

The IP address or hostname of the device.

Username

The username used to log into the router.

If you enter the default username cisco and default password cisco, the Change Default Credentials dialog box opens. For security reasons, you must change the default credentials to new credentials.

Cisco CP uses the new credentials that you provide to create an administrative user with a privilege level of 15. If the credentials that you enter were already configured, Cisco CP overwrites them, and gives them a privilege level of 15 when it discovers the device. If you do not want an existing user account overwritten for any reason, do not use its credentials to replace the default credentials.

Password

Enter the password associated with the username that you entered.

Connect Securely
check box

Click this check box if you want Cisco CP to connect securely with the device.

When you check the Connect Securely check box, HTTPS port 443 and SSH port 22 information is automatically added to the device.

If you did not check the Connect Securely check box, the HTTP port 80 and Telnet port 23 information is automatically added to the device.

Down arrow

Click the down-arrow to view the port information that Cisco CP uses to connect to the device:

HTTP—80

Telnet—23

HTTPS—443

SSH—22

You can change the default port information. Click it and then enter a new port value.

Note Make sure that Cisco CP can access the device at the specified secure or non-secure ports.

Discover All Devices check box

Click this check box to discover all the devices in the displayed community.

OK button

Click this button to save the changes and add the community and device information to Cisco CP. When you click this button, the Community View page opens where you can view the community information. See Community View Page, page 3-8.

Cancel button

Click this button if you do not want to save the changes that you entered.


Community View Page

The Community View page summarizes the community information and allows you to add, edit, discover devices, and to view the discovery and router status of each device.

How to Get to This Page

From the menu bar, choose Application > Manage Community > Community Name > OK.

Related Links

Managing the Devices in a Community

Configuration Basics

Using Cisco Configuration Professional to Run show tech-support

Field Reference

Table 3-2 Community View Page 

Element
Description
Cisco Configuration Professional News—Upper Pane

Date

Date the Cisco CP news was published.

Title

Links to important information about Cisco CP. The updated information is provided through RSS feeds.

Note To view the Cisco CP news, you must have access to the Internet.

Community Information—Lower Pane (Displays the name of the community and summarizes the information about all the devices in the community.)

Filter

To display only entries that contain specified text, enter the text in the Filter box. The display is updated each time you enter a character.

IP Address/Hostname

The IP address or hostname of the community member.

Router Hostname

The hostname associated with the IP address.

Connection Type

Displays one of the following:

Non secure—The device has not been discovered, or has been discovered without using a secure protocol.

Secure—The device has been discovered, using a secure protocol. To ensure that the device is discovered using a secure protocol, check the Connect Securely check box in the Manage Community dialog box or the Manage Devices dialog box.

Discovery Status

This column contains one of the following values:

Discovered—The device has been discovered and is available.

Discovering—Cisco CP is in the process of discovering the device.

Discovery failed—Cisco CP could not discover the device. See Using Cisco Configuration Professional to Run show tech-support to determine the problem and fix it.

Discovery scheduled—Cisco CP has queued the discovery of the device.

Discovered with errors—The device has been discovered, but errors were generated during the discovery process. See Understanding Discovery Failed Error Messages. Use the procedure in Collecting Cisco CP Technical Support Logs to collect technical support information and send it to Cisco for analysis.

Discovered with warnings—The device has been discovered, but some information about the device was not available. To see what warnings are given, select the row for the device and click Discovery Details.

Not Discovered—No attempt has been made to discover the device.

Buttons

Manage Devices

Click the Manage Devices button to open the Manage Devices dialog box were you can add new devices or edit information of a specific device.

Delete

To remove a member from the community, choose the community member entry, and then click Delete.

Discover

To discover one or more community members, select the entry for each member that you want to discover, and then click Discover.

Discovery Details

To display details about the discovery of the device, select the entry for the member, and then click Discovery Details.

Cancel Discovery

To cancel the discovery of a device, select the row of the device being discovered, and then click Cancel Discovery.

Router Status

To display hardware, software, and feature details about a community member, select the entry for the member, and then click Router Status.


Configuration Basics

This section illustrates configuration basics by guiding you through interface configuration screens.

To familiarize yourself with configuration basics, complete these steps:


Step 1 Click Configure > Interface Management > Interfaces and Connections, and then click the Edit Interface/Connection tab. Cisco CP displays the configured connections (Figure 3-4). These may be connections you configured using Cisco CP Express or the Cisco IOS CLI.

Figure 3-4 Edit Interfaces/Connections

Step 2 To display a configuration dialog, choose a connection, and click Edit. Figure 3-5 displays the configuration dialog that enables you to edit a connection.

Figure 3-5 Connection Dialog

Click the other tabs in the dialog to see the other options that are available for the connection that you chose.

Step 3 To close this dialog, click Cancel.

Step 4 To see how to create a new connection, click the Create Connection tab. The create connection tab (Figure 3-6) enables you to choose the type of connection to create and launch a wizard that enables you to create it.

Figure 3-6 Create Connection Tab

Step 5 To launch a wizard, choose a connection type, and click Create Connection. Figure 3-7 shows the ADSL Connection wizard Welcome screen.

Figure 3-7 ADSL Connection Wizard Welcome Screen

Step 6 To begin configuration using the wizard, click Next. Figure 3-8 shows the ADSL Encapsulation screen, which allows you to choose the type of encapsulation to use.

Figure 3-8 ADSL Encapsulation Screen

Step 7 Choose or enter the values that the screen prompts you.

Step 8 To complete the wizard, use the Next button to move to subsequent screens and complete them. When you have entered all required values, the wizard displays the summary screen. This screen displays the values that you have entered. Figure 3-9 shows the ADSL Connection Summary screen.

Figure 3-9 ADSL Connection Summary Screen

Step 9 Review the information. If you want to change anything, click Back to return to the screen in which you need to make changes, make them, and then return to the Summary screen.

Step 10 Click Finish to deliver the changes to the device.


Now that you have reviewed, and perhaps performed, this procedure, you have an idea of how to configure devices using Cisco CP.

When using Cisco CP, you can click the help button at any time to get more information about the screen in which you are working.

Supplementary Information

This section contains information that may help you use Cisco CP. It contains the following sections:

Using Cisco Configuration Professional to Run show tech-support

Collecting Cisco CP Technical Support Logs

Using Cisco Configuration Professional to Run show tech-support

Things to Know About Discovering Devices

This section gives you information to refer to if you are unable to discover a device. It contains the following sections:

Cisco CP Configuration Requirements

Wrong Secure Shell Version May Cause Discovery to Fail

Understanding Discovery Failed Error Messages

Cisco CP May Overwrite Existing Credentials

Proxy Server Settings Might Cause Discovery to Fail

Setting the Java Heap Size Value to -Xmx256m

Cisco CP Configuration Requirements

Proper router configuration is required for discovery to succeed. Check the following configuration items for problems:

Supported device—The device you are attempting to discover must be a device that Cisco CP supports. Refer to the Release Notes for Cisco Configuration Professional document, whose link is provided at the end of this help topic.

Correct username and password—You must use a username and password configured on the device.

Correct privilege level—The privilege level for the user account entered in the Add Community Member or Edit Community Member screen must be level 15.

Cisco CP View—Cisco CP allows you to associate user accounts with CLI views, which restrict the associated user to specified actions within Cisco CP. If a user with a CLI view configured using Cisco Router and Security Device Manager (SDM) attempts to discover a device, discovery will fail. To remove an SDM CLI view from a user account and replace it with a Cisco CP CLI view, click Router > Router Access > User Accounts/View. Then, choose the user account to update, and click Edit. In the displayed dialog, choose a Cisco CP CLI view.

Minimum Java Runtime Environment version— JRE versions minimum 1.5.0_11 upto 1.6.0_17 are supported.

Correct Java heap size value—The correct Java heap size value is -Xmx256m. See "Setting the Java Heap Size Value to -Xmx256m" to learn how to set the Java heap size value.

vty lines—A vty line must be available for each session Cisco CP establishes with the device. At least one vty line must be available for Cisco CP to connect to the device. If you use CP to launch additional applications on the device, a vty line must be available for each additional session. If a Cisco Unity Express Advanced Integration Module (AIM) is present in the device, 2 vty lines must be available to connect to the AIM.

Transport input for vty lines—The vty transport input must be set to ssh for secure connections and to telnet for nonsecure connections.

Security settings—The following security settings must be in place:

ip http server—for nonsecure access

ip http secure-server—for secure access

ip http authentication local

Protocol and encryption settings—Verify that other settings, such as firewall, Network Access Control, and other features designed to limit access to the network are not preventing discovery.

Cisco CP configuration requirements are provided in the Release Notes for Cisco Configuration Professional. Additionally, the default configuration file shipped on routers ordered with Cisco CP provides a basic configuration that allows discovery to succeed.

To obtain the release notes, go to the following link:

http://www.cisco.com/en/US/products/ps9422/prod_release_notes_list.html

In the Support box, click General Information > Release Notes. Find the latest release notes on the Release Notes page.

Wrong Secure Shell Version May Cause Discovery to Fail

If the device that you are trying to discover is not using Secure Shell (SSH) version 2.0 or higher, discovery may fail, and you must update the version in order to eliminate this problem. To determine which SSH version the device is using and, if necessary, update the version and regenerate an RSA key, complete these steps:


Step 1 Determine which SSH version the device is using, by entering the show ip ssh EXEC mode command. An example command entry and output follows:

c3845-1(config)# show ip ssh
SSH Enabled - version 1.5
Authentication timeout: 120 secs; Authentication retries: 3
c3845-1(config)#


Note If the version shown is 1.99, there is no need to update the SSH version to 2.0.


Step 2 To update SSH to version 2, enter the Exec mode ip ssh version 2 command, as shown in the following example:

c3845-1(config)# ip ssh version 2

Step 3 To generate a new RSA key, enter the Global configuration mode crypto key generate rsa command, as shown in the following example:

c3845-1(config)# crypto key generate rsa
The name for the keys will be name.domain.com
Choose the size of the key modulus in the range of 360 to 2048 for your General Purpose 
Keys. Choosing a key modulus greater than 512 may take a few minutes.

How many bits in the modulus [512]: 768
% Generating 768 bit RSA keys, keys will be non-exportable...[OK]
c3845-1(config)# end
c3845-1# wr

When you complete this procedure, the configuration change is made in the running configuration, and stored to the startup configuration, and the SSH version is eliminated as a reason for discovery not succeeding.

Understanding Discovery Failed Error Messages

Table 3-3 provides the discovery failed error messages and the conditions under which you might see them.

Table 3-3 Discovery Failed Error Messages

Error Message
Condition
The username or password is incorrect.

This error message is displayed in one of the following conditions:

The username is wrong.

The password is wrong.

The CLI "ip http authentication local" is missing in the configuration.

To configure local authentication for http server users, enter the following commands on the device:

Router> config terminal
Router(config)# ip http authentication local
Discovery could not be completed because the 
security certificate was rejected.

This error message is displayed when:

Cisco CP connects to the device securely, but because you did not accept the security certificate, Cisco CP is unable to start discovery.

You are not prompted to accept the security certificate at all. In this case, perform the following steps:

1. Clear the crypto keys using the command:

Router (config)# crypto key zeroize

2. Delete the trustpoint using the CLI. For example:

Router(config)# no crypto pki trustpoint 
TP-self-signed-3248306557
% Removing an enrolled trustpoint will destroy all 
certificates received from the related Certificate 
Authority.
Are you sure you want to do this? [yes/no]: yes
% Be sure to ask the CA administrator to revoke 
your certificates.
Router(config)#

3. Access the router through a browser using the URL: https://<ip address of the router>

4. Click on option 2:

Continue to this website (not recommended).

5. Launch Cisco CP and discover the device in Secure mode.

The security certificate has to be accepted within the HTTP idle timeout specified. The default value for the idle timeout is 180 seconds. For example, If the idle timeout is set to 30 seconds, you have to accept the certificate within that time. The idle timeout on the router is configured as:

Router(config)# ip http timeout-policy idle 30 

If you accept the certificate after the configured time, discovery fails. However, rediscovery is successful.

The router does not have SSH configured. To configure SSH:

Router (config)# crypto key generate rsa modulus 1024
Connection to the device could not be 
established. Either the device is not reachable 
or the HTTP service is not enabled on the 
device.

This error message is displayed in one of the following conditions:

The internet connection is down.

The IP address of the device is wrong or the device is not reachable.

The CLI "ip route <x.x.x.x> <x.x.x.x> <x.x.x.x>" is missing in the configuration.

The wrong HTTP port is provided to Cisco CP to connect to the device.

The CLI "ip http server" is missing in the configuration for non-secure connection.

The CLI "ip http secure-server" is missing in the configuration for secure connection.

To configure the device as an HTTP or HTTPS server, enter the following commands:

Router> config terminal
Router(config)# ip http server
Router(config)# ip http secure-server
Connection to the device could not be 
established. Telnet service might not be 
configured properly on the device.

This error message is displayed in one of the following conditions:

The wrong telnet port is provided to Cisco CP to connect to the device.

The CLI "login local" under vty lines is missing in the configuration.

The CLI "transport input telnet" under vty lines is missing in the configuration.

To configure VTY lines on the device, enter the following commands:

Router> config terminal
Router(config)# line vty 0 4
Router(config-line)# login local
Router(config-line)# transport input telnet
Router(config-line)# exit
The hardware platform <platform name> is not 
supported.

This error message is displayed if the device is not supported by Cisco CP. See the Release Notes for Cisco Configuration Professional for a list of supported devices.


Cisco CP May Overwrite Existing Credentials

If you enter the default username cisco and password cisco when adding a device to the community, Cisco CP informs you that you must create new credentials to avoid causing a security problem. Cisco CP uses the new credentials that you provide to create an administrative user with a privilege level of 15. If the credentials that you enter were already configured, Cisco CP overwrites them, and gives them a privilege level of 15 when it discovers the device. If you do not want an existing user account overwritten, or the cisco/cisco default credentials overwritten, enter different credentials for Cisco CP to use to log on.

Proxy Server Settings Might Cause Discovery to Fail

If you are using a proxy server for your Internet Explorer to connect to the Internet, make sure that the Internet Explorer is configured to bypass the proxy server for local addresses as well as the addresses of the devices that will be discovered by Cisco CP. Otherwise, device discovery will fail.

To resolve this issue, do the following in Internet Explorer 6.0:


Step 1 Choose Tools > Internet Options ... > Connections > LAN Settings button. The Local Area Network (LAN) Settings dialog box opens.

Step 2 Check to see if the Use the Proxy Server for Your LAN check box is selected. If the Use the Proxy Server for Your LAN check box is selected, select the Bypass Proxy Server for Local Addresses check box also.

Step 3 Click the Advanced... button. The Proxy Settings dialog box opens.

Step 4 In the Exceptions pane, enter the addresses of all of the devices for which you do not want Internet Explorer to use the proxy server.

Step 5 Click OK in the Proxy Settings dialog box.

Step 6 Click OK in the Local Area Network (LAN) Settings dialog box.


Setting the Java Heap Size Value to -Xmx256m

Complete the following steps to set the Java heap size to the value -Xmx256m:


Step 1 Exit Cisco CP.

Step 2 Click Start > Control Panel > Java.

Step 3 Open the Java Runtime Settings dialog. The location of this dialog varies by release.

a. Click the Advanced tab. Locate the Java Runtime Settings dialog and proceed to Step 4. If the dialog is not available from the Advanced tab, proceed to b.

b. Click the Java tab. Locate the Java Runtime Settings dialog. Click the View button if necessary to display the dialog, and proceed to Step 4.

Step 4 In the Java Runtime Parameters column, enter the value stated in the window. For example if the window states that you must use the value -Xmx256m, enter that value in the Java Runtime Parameters column. The following table shows sample values.

Product Name
Version
Location
Java Runtime Parameters
JRE
1.5.0_11
C:\Program Files\java\jre1.5.0_11
-Xmx256m

Step 5 Click OK in the Java Runtime Settings dialog.

Step 6 Click Apply in the Java Control Panel, and then click OK.

Step 7 Restart Cisco CP.


Collecting Cisco CP Technical Support Logs

Cisco CP automates the collection of the technical support logs that it generates. Cisco CP need not be running when the technical support logs are collected. If you need to send Cisco CP technical support logs to Cisco, complete the following steps:


Step 1 Click Start > Programs > Cisco Systems > Cisco Configuration Professional > Collect Data for Tech Support. Cisco CP automatically archives the logs in a zip file named _ccptech.zip. Cisco CP saves that zip file in a folder that it places on the PC desktop. The folder is named using the convention CiscoCP Data for Tech Support YYY-MM-DD_hh-mm-sec. An example folder name is CiscoCP Data for Tech Support 2008-06-28_18-03-13.

Step 2 Send the folder along with a description of the problem to the Cisco Technical Assistance Center (TAC).


Using Cisco Configuration Professional to Run show tech-support

The Cisco IOS command show tech-support enables you to collect information about the router configuration that can be helpful in troubleshooting network problems. You can run the show tech-support command directly from Cisco Configuration Professional.

To run show tech-support from Cisco CP, complete these steps:


Step 1 Discover the device for which you want to collect show tech-support data.

Step 2 In the menu bar, click View > IOS Show Commands. Then choose show tech-support. from the drop-down list.

Step 3 Copy the command output and paste it into a text file.

Step 4 Send the file to the Cisco representative who is assisting you.