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Cisco IP Interoperability and Collaboration System

Release Notes for Cisco IPICS Release 4.5(2)

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Table Of Contents

Release Notes for Cisco IPICS Release 4.5(2)

Contents

Overview

System Requirements

Related Documentation

What's New in Cisco IPICS

Important Notes

ISSI Gateway Unable to Register to a Remote RFSS

Issue Upgrading to Cisco IPICS 4.5(1)

Installing Certificates on an IDC Client PC

Using Cisco IOS Release 15.1(4)M3

Configuring Languages in Cisco IPICS

Caveats

Using the Bug Toolkit

Known Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco IPICS Release 4.5(2)


October 10, 2012

These release notes describe the new features and caveats for the Cisco IP Interoperability and Collaboration System (Cisco IPICS) release 4.5(2).

For information about caveats that apply to Cisco IPICS release 4.5(2), see the "Caveats" section.

To access the documentation suite for Cisco IPICS, go to the following URL:

http://www.cisco.com/en/US/products/ps7026/tsd_products_support_series_
home.html

You can access Cisco IPICS software upgrades on Cisco Connection Online (CCO) by going to the following URL and, under "Make a selection to continue," clicking Products > Cisco IP Interoperability and Collaboration System, then clicking the link for your Cisco IPICS release:

http://www.cisco.com/cisco/software/navigator.html?mdfid=280723930&flowid=7120

Contents

These release notes contain the following topics:

Overview

System Requirements

Related Documentation

What's New in Cisco IPICS

Important Notes

Installing Certificates on an IDC Client PC

Using Cisco IOS Release 15.1(4)M3

Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines

Overview

The Cisco IPICS solution streamlines radio dispatch operations and improves response to incidents, emergencies, and facility events. Cisco IPICS dissolves communication barriers between land mobile radio systems and devices including mobile phones, landline phones, IP phones, and PC users, helping enable communications among users of all devices, wherever they are located. When time is critical, Cisco IPICS delivers information into the hands of the right people, at the right time and in the right format. By providing flexible, scalable communication interoperability, Cisco IPICS enhances the value of existing and new radio, telephony, and IP communications networks.

System Requirements

The Cisco IPICS server and the IDC require specific versions of hardware and software. Cisco IPICS Compatibility Matrix, lists the hardware and software versions that are compatible with this release of Cisco IPICS. Make sure that you check that document for the most current versions of compatible hardware components and software versions for use with Cisco IPICS, and make sure to upgrade your RMS components and SIP and LMR gateways to the latest supported releases before you install this release of Cisco IPICS.

Also make sure to use only the Cisco-supported operating system for use with Cisco IPICS. No other operating system versions are supported

Cisco IPICS Compatibility Matrix is available at the following URL:

http://www.cisco.com/en/US/products/ps7026/products_device_support_tables_
list.html

Related Documentation

For more information about Cisco IPICS, refer to the following documentation.

Cisco IPICS Server Administration Guide, Release 4.5(1)—Provides information about configuring, operating, and managing the Cisco IPICS server, including how to use the Management Console user interface.

Cisco IPICS Installation and Upgrade Guide, Release 4.5(1 and 4.5(2))— Describes how to install, configure, and upgrade Cisco IPICS

Cisco IPICS Dispatch Console User Guide, Release 4.5(1)—Provides information about understanding, installing, operating, and performing other IDC activities

Cisco IPICS Mobile Client for Apple iPhone Reference Guide—Provides detailed information about the Cisco Video Surveillance Stream Manager application for the Apple iPhone

Cisco IPICS Compatibility Matrix—This document contains information about hardware and software that is supported for use with Cisco IPICS

To access the documentation suite for Cisco IPICS, go to the following URL:

http://www.cisco.com/en/US/products/ps7026/tsd_products_support_series_
home.html

What's New in Cisco IPICS

Cisco IPICS 4.5(2) includes these major new features:

Expanded Cisco Unified IP Phone support—Support for Cisco Unified IP Phone 69xx, 89xx, and 99xx series with Cisco Unified Communications Manager

UCS B-Series support—Allows for Cisco IPICS deployments in large data centers.

UCS Express—Cisco IPICS 4.5(2) operates on the UCS Express platform, which provides for small economical deployments.

Quick installation method—An OVA format provides for quick and easy virtual machine deployment.

Cisco IPICS Video Dispatch Starter kit—Virtualized for use on Cisco UCS Express, and B-Series, and C-Series servers, the includes five mobile clients, a Cisco IPICS Server license, and a Platinum license this package is designed to be a starter kit for Cisco VSM 6.3 customers to add mobile video to their surveillance system. More more information, go to http://www.cisco.com/en/US/prod/collateral/ps6712/ps6718/product_bulletin_c25-617212.html.

Important Notes

The following sections describe important issues that apply to this release

ISSI Gateway Unable to Register to a Remote RFSS

Issue Upgrading to Cisco IPICS 4.5(1)

Configuring Languages in Cisco IPICS

ISSI Gateway Unable to Register to a Remote RFSS

If the ISSI Gateway is unable to register to a remote RFSS, you may see "ERROR_UNABLE_TO_JOIN" for the P25 channel status in the IDC. Restarting the remote RFSS should resolve this issue.

Issue Upgrading to Cisco IPICS 4.5(1)

Upgrading to Cisco IPICS release 4.5(1) can fail if the backup procedure includes these general steps:

1. Back up data from Cisco IPICS release 2.2 to the remote backup folder named 2.2_backup.

2. Restore data in the 2.2_backup folder to a Cisco IPICS server that is running Cisco IPICS release 4.0(1).

3. Backup data from the Cisco IPICS 4.0(1) IPICS server 4.0(1) to the remote backup folder named 4.0.1_backup.

4. Restore data in the 4.0.1_backup folder to a Cisco IPICS server that is running Cisco IPICS re.ease 4.5(1)

To work around this situation, when you restore the Cisco IPICS database as described in the "Upgrading from Cisco IPICS Release 2.2(1)SR1, 4.0(1), or 4.0(2) in a Deployment without High Availability" in Cisco IPICS Installation and Upgrade Guide, Release 4.5(1), use ipics_db_upgrade_40_45_v2 instead of ipics_db_upgrade_22_45 as the restore script.

The ipics_db_upgrade_40_45_v2 patch file is include in the ipics_db_upgrade_45_scripts.zip file that you download as part of the upgrade procedure.

Installing Certificates on an IDC Client PC

By default, IDC client PCs authenticate the Cisco IPICS server by using a self-signed certificate that is generated when the Cisco IPICS server software is installed. If you replace the self-signed certificate on the server with a third-part party certificate, perform the following steps on each IDC client PC that access the Cisco IPICS server. This procedure is not needed of you are using the default self-signed certificate.

Before you begin

Make sure that certificates are installed on the Cisco IPICS server as explained in the "Managing Server Certificates" section in Cisco IPICS Server Installation and Upgrade Guide.

Procedure


Step 1 Copy the following files from the Cisco IPICS server to the client PC:

/opt/cisco/ipics/security/root_ca.cert.pem

/opt/cisco/ipics/security/intermediate_ca.cert.pem

/opt/cisco/ipics/security/signed_server.cert.pem

Step 2 On the client PC, take these actions:

a. Rename root_ca.cert.pem to root_ca.crt.

b. Rename intermediate_ca.cert.pem to intermediate_ca.crt.

c. Rename signed_server.cert.pem to hostname.crt, where hostname is the hostname of the Cisco IPICS server.

Step 3 On the client PC, take these actions for each .crt file that you renamed in the previous step:

a. Double-click the file name.

b. Click Install Certificate to launch the Windows Certificate Import Wizard.

c. Click Next.

d. Click Place all certificates in the following trust store.

e. Choose Trusted Root Certification Authorities.

f. Click Next.

g. Click Finish.

Step 4 Restart the IDC if it is running.


Using Cisco IOS Release 15.1(4)M3

In your Cisco IPICS deployment, use Cisco IOS release 15.1(4)M4 on routers that function as LMRG or RMS components.

Configuring Languages in Cisco IPICS

Table 1 provides a summary of the various options that you can use to configure languages in the Cisco IPICS Administration Console. For more detailed information about these options, see Cisco IPICS Server Administration Guide.

Table 1 Cisco IPICS Language Configuration Options 

Option Name
Location in Administration Console
Description

Default language

Server tab > Configuration drawer > Ops Views > Ops_view_name

Designates the language in which notifications are sent and the language that is used by the dial engine for the voice prompts that are played to users who call in to Cisco IPICS

Languages

Policy Engine tab > Dial Engine drawer > Prompt Management

Select the languages that appear on language drop-down lists in other pages

Language

Policy Engine tab > Dial Engine drawer > Prompt Management > Spoken Names

Designates the language tag that is applied to recorded prompts

Language

Policy Engine tab > Dial Engine drawer > TTS Management

Designates the language that is used for TTS prompts

Default Language

Policy Engine tab > Dial Engine drawer > Dial Engine Parameters

Designates the language that is used for dial out prompts


Caveats

The following sections provide information about caveats in this Cisco IPICS release:

Using the Bug Toolkit

Known Caveats

Using the Bug Toolkit

You can use the Bug Toolkit to find information about caveats for the this release, including a description of the problems and available workarounds. The Bug Toolkit lists both open and resolved caveats.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for bug ID field, then click Go.

Step 4 To look for information if you do not know the bug ID number:

a. Choose Security from the Select Product Category menu.

b. Choose the desired product from the Select Product menu.

c. Choose the version number from the Software Version menu.

d. Under Advanced Options, choose Use default settings or Use custom settings. The default settings search for severity 1, 2 and 3 bugs, open and fixed bugs, and only bugs containing bug details. Use the custom settings to change the severity and status parameters, or to search for keywords within the bug headline and description.


Known Caveats

Table 2 describes known caveats in this Cisco IPICS release.

Table 2 Known Caveats 

Headline
Description

CSCtu25023

IPICS4.5: HA config heartbeat port stays the same even after reconfig

CSCua29629

IP Phone: Only one global language supported at a time

CSCua45264

Rollback support for ISSIG 4.5(2).

CSCua69327

Default descriptor addition must check against unique internal name

CSCua76804

P25 Supplementary services flip-flop displayed on IDC after server FO

CSCua83031

Unit call is interrupted by timeout during PTT traffic

CSCua83072

Back softkey does not work after pressing Latch then Stop on CME

CSCua83310

IP Phone—Deactivated VTG still shown on 7970 screen, CME only

CSCua87062

The ? hard button on 7970 does not work with CME

CSCua94704

P25 gateway channels on remote IDC do not show RX indicator when muted

CSCub08407

OS installation on SRE should force reboot after configuration

CSCub17207

Upgrade to 4.5(2) requires additional manual steps

CSCub20503

Need to reconfigure P25 channels after upgrade ISSIG

CSCub24889

GW P25 channels issues false emergency on first PTT after RX/CLRNG valid EMER

CSCub25177

More than two ISSIG supplementary service do not take effect on second one

CSCub35547

IDC shuts down P25 channel when transitioning quickly (approximately 3 seconds) from gateway to E2E mode

CSCub44448

iPad 4.5(1) with UCS IPICS 4.5(1.002)—create profile issue

CSCub56312

Server message for non en-US shows English text

CSCub63922

Videos added by Iphone or IPad are not viewable in incident in IPAD

CSCub68863

IDC dialer fails to initialize when configured in CME 5 out of 10 times

CSCub70604

NO RCS status GUI (connection or unreachable) shown on IDC after server failover

CSCub70993

Non-ASCII characters in radio descriptors

CSCub77690

Help documentation incomplete for Ops View Licence Allocation field on IPICS Server

CSCub80075

Got "Failed to disconnect Channel patch" error in IDC when unpatching

CSCub80082

Patch is not cleaned up on UMS even though it does not exist on server

CSCub80127

Inconsistent UMS resource usage count between CLI and IPICS server GUI

CSCub86244

IDC—No associated policy listed under policy tab for silver license user

CSCub99909

IDC did not show alert tones when IPICS associating name with non-ASIC

CSCuc00038

IPICS 4.51—Service restart should not be allowed while unpairing HA

CSCuc04844

UMS continuously tx talker ID packet for IDC user no longer logged in

CSCuc04865

No available user list for P25 supplementary services if 4.5.1 IDC login to 4.5.2

CSCuc07120

Audio problem between incidents in 2 mobile clients to IDC

CSCuc10010

User while creating HA trust gets a misleading message for wrong password

CSCuc14833

Mobile certificate issue due to IPICS failover

CSCuc17264

Incorrect P25 Unit ID allowed if descriptor name not start with "ISSIG"

CSCuc17334

More than one P25 Unit ID allowed if more than one P25 descriptor configuration

CSCuc20568

Cannot do sequential remote schedule backup

CSCuc23179

Alert tone package does not download on IDC client after a couple of tries

CSCuc23297

Schedule backup to remote host requirements

CSCuc32652

First P25 unit call on fresh IDC login fails after timeout

CSCuc34835

P25 SS Inhibit returns "Unsucc:Unknwn Err" despite successful inhibit

CSCuc35519

Intermittent, some IDC do not receive P25 emergency alarm or with delay

CSCuc37299

Embedded media player is not playing videos with VLC 2.0.3

CSCuc37785

Load Test UMS—INTERNAL_ERROR AND WAVE_ERROR send in XML result

CSCuc37997

Intermittent CPU spikes on SRE IPICS server under load

CSCuc38073

IDC login may fail if pmc_config.xml is corrupt

CSCuc45471

SIP channels do not come up automatically after UMS GUI Update is triggered

CSCuc45583

UMS does not send SIP session information to IPICS for IPIC GUI Show command

CSCuc47207

Zombie SIP connections on IDC when VM on UMS is shut down and restarted

CSCuc48663

Shutting down VM where ISSIG is hosted should error on IDC

CSCuc49441

Serial radio channel on SIP IDC shows Radio Details tab instead of RCUI


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information about obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html