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Remote assets will need at least 50 MB disk space to install the System Management agent. Site administrators will also need:
Note | WebEx System Management currently does not support non-English operating systems. |
Choose from the following deployment methods:
Yes, but if they do not have administrator privileges, you can use System Management's domain impersonation feature to access locked systems so that you can install software on them.
Yes. As long as assets can connect to the Internet and outbound communication ports 80 and 443 are enabled, you can use WebEx System Management to manage them.
The System Management Asset Management module helps you manage and control hardware and software installations by:
Yes. Use System Management's Integration Web Service (IWS) to download asset data into Microsoft Access or SQL Server databases. You can also have our Professional Services Organization to customize reports for you.
Yes. Use WebEx System Management to import user contact data and then associate users with specific assets so that you can:
Use System Management to determine if assets need software and patch updates, then perform the upgrade to any or all assets. If an asset is not connected to the internet the update is performed as soon as the asset connects to the Internet.
Yes. As long as an employee connects to the Internet, that employee will receive software distribution packages. If an employee is traveling or on vacation when you distribute software, they will receive the distribution the next time they connect to the Internet.
You can:
When Microsoft releases a critical patch; WebEx tests the patch and uploads it to your site. To ensure 100% compliance, you can generate patch compliance reports to determine which assets need updates, and then distribute patches from the WebEx site to the assets that need them.
WebEx System Management runs daily and downloads patches according to the update policies you set. System Management downloads only those patches that are approved by your Microsoft Software Update Services (SUS) administrator.
When a new patch is available, you will receive an email message from WebEx that announces the availability of the patch.
The WebEx System Management agent works on all Windows systems, but the Patch Control features (patch scanning and automatic updates) are only available for Windows 2000, XP, and 2003.
Yes. You can use several SUS servers with WebEx System Management.
Yes
No. You can install multiple patches and then reboot the remote computer after the last patch is installed.
Yes. WebEx can create a special package for you; contact WebEx Profession Services for details.
No. When the connection is restored, the process resumes from where it failed.
Yes. You can distribute software using the system context
WebEx Backup Management performs an automated, secure, off-site backup of your enterprise's computers. Backup Management works fast even over the slowest network connection to ensure that your data is constantly protected. With 128-bit AES encrypted transmissions, your data is kept secure.
You can choose to backup only critical data files, not the commercial software that you install from disk or CD. This way if a user's system crashes, the data is safe and the user can re-install the software so that essential information is written into the Windows registry. You can also choose to exclude certain types of files, such as MP3 files, to save space and time during backups.
The Backup Management agent is available as a software distribution package from your WebEx System Management console. You can use the WebEx Software Distribution console to push the Backup Management agent to remote computers.
System Management automatically backs up desktop data daily between 12:30 and 1:00 p.m. (local time). Your users can schedule backups at any time or have them run automatically as part of a shut down routine.
Deploy the WebEx System Management agent on the remote computers and configure your firewalls to allow outbound access on TCP port 16384.
Yes. The data is compressed and encrypted using the AES 128-bit encryption and then stored in a secure off-site facility.
The time varies depending on your Internet connection speed and the level of service that you signed up for. Typically, a 100 MB backup takes about 10 to 15 minutes. Each successive backup takes less than six minutes because only incremental changes are compressed, encrypted, and backed up.
You can back up data as often as you'd like; as long as your computer is turned on and connected to the Internet. You can use the WebEx Data ProtectorTM Backup Wizard to set the date and time of your backups.
The data is kept with the user. When a user leaves the company, the data is not kept on the computer, even if a new user will be taking over the former employee's responsibilities.
The default retention policy stipulates that:
Yes. To retrieve files, all you need to know your private encryption key and account number. To get the private key, from the Security menu, select Options, and then select View Encryption Key.
WebEx Virus Protection provides:
Note | If you currently use Symantec AntiVirus, you do not need to renew your Symantec license; just use the Symantec software that comes with WebEx Virus Protection. |
You can use WebEx System Management to deploy virus protection packages and then scan:
You can push the anti-virus jumpstart package to all infected computers to ensure that each computer has latest data files.
The WebEx System Management agent sends communications every fifteen minutes from the asset to fully-redundant data centers that house a library of software services to enable round-the-clock device management. These outbound communications use SSL encryption on ports 80 and 443 to report information about the asset such as the hardware and software inventory, patch status, virus information, and backup status.
Because agent communication is always outbound and initiated from the client, it provides top-level security and allows you to prevent access from systems outside your corporate network. System Management works in all environments; you do not have to create holes in the firewall that might expose vulnerabilities. See the WebEx System Management security white paper for details.
Yes. WebEx System Management reports display all the information you need to answer questions related to a software compliance audit, such as what software is installed on each computer.