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You will need to download the Support Manager client from the Downloads section of your Support page. For a detailed list of the computers, operating systems, and browsers that work with Remote Access, see "System Requirements" in the Support Center Release Notes.
Yes.
The most efficient way is to use a silent installer and an IT software distribution package such WebEx System Management. For more information about "System Management", see "Video" in the Meeting Center Release Notes.
First install the WebEx Remote Access agent on the remote computer; the remote computer automatically becomes part of your Remote Access remote network. For detailed instructions, see the Remote Access guide on the Support page of your Support Center service site.
No.
Yes. Just enable the "Blank out this computers screen when in session" option to prevent your actions from showing on the remote computer's monitor. You can also select an option to disable the remote computer's keyboard and mouse.
Yes. Select the "Block this computer" option to prevent others from using the computer.
Yes. Just select the "Lock this computer at end of session" option.
Yes. You can also specify time after which a session is considered to be inactive.
Yes. An event log that shows everything that happened during the remote session is emailed to you after the computer is remotely accessed. The log can also be sent to one or more email addresses that you specify.
Yes. Site administrators can change codes and rules on remote computers.
Yes. Site administrators can specify a range of valid IP addresses. For detailed instructions, see the Site Administrator guide on the Support page of your Support Center service site.
Yes. You can change them if your site administrator enables the option to allow session option changes for certain computers or CSRs.
Some of the factors that affect performance include:
Use a route tracing utility, such as Trace Route, to determine where problems are exist between your computer and the WebEx servers. These utilities send data from your computer and measures the time it takes to for the packets to reach the WebEx server. Ideally, packets should take between 1-60 ms to reach the server. If they take between 60-100 ms, your connection is slow; times longer than 100 ms are unacceptably slow. If you continue to experience poor performance, contact your network administrator.
To run Trace Route on Windows, open a command prompt and then enter "tracert your_site_URL" (where "your_site_URL" is the address of your WebEx service site). Make sure that you place a space after "tracert".
Yes. Calendar pages, session information pages, Join pages, and email invitations now display links that allow users to easily change their language, time zone, and locale settings.
Yes. The Community button appears on the horizontal navigation bar, allowing both hosts and attendees to access the WebEx Community in a new browser window.