Cisco WebEx Social

Cisco WebEx Social Release Notes, Release 3.4.2 SR1

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Cisco WebEx Social Release Notes,Release 3.4.2 SR1



What’s New in Cisco WebEx Social

What’s New in Release 3.4.2

For Administrators

For Users


What’s New in Release 3.4.2 SR1

Important Notes

Related Documentation and Training Videos


Using the Bug Search Tool

Known Defects

Resolved Defects

Cisco WebEx Social Release Notes ,
Release 3.4.2 SR1

These release notes provide important information for Cisco WebEx Social 3.4.2 build


Cisco WebEx Social is a collaboration platform that enables content creation, real-time communications, and other collaborations in a personalized manner.

What’s New in Cisco WebEx Social

The following sections describe major new features and functions in the Cisco WebEx Social 3.4.2 release:

What’s New in Release 3.4.2

This section is organized as follows:

For Administrators

The new features and the changes in this release concerning the Cisco WebEx Social administrator include the following:

  • Improved performance of RabbitMQ event handling.
  • New advanced portal property community.calendar.event.bccsize allows you to set the batch size for sending email notifications about community calendar events.
  • Apache Tomcat has been updated to release 6.0.37.
  • Updates and enhancements to the Cisco WebEx Social API. New features include:

The Update Permissions for a Post operation now returns an error when trying to share a post with a community that hasn’t gone Live (or Draft Community).

The performance of the Get Information about Comments for a Post operation has been significantly improved.

Support for shortened Ted Talks video URLs.

The DeltaMetrics resource has been updated to include the mutualFollowsAdded, returningUser, uniqueLogins, userFollowsAded, and userFollowsRemoved fields, and the TotalMetrics resource has been updated to include the averageCommunityMembershipsPerUser and averageConnectionsPerUser fields.

The Update a Community operation has been updated to support changing the type of a community from Hidden to Restricted or from Restricted to Open.

New Quick Search operation allows you to search quickly for users, user groups, communities, or tags.

Auto completion prioritizes My Connections, My Communities, and My Groups.

Short @mention tags are expanded with additional information such as Contact Card details.

Update to Get Information about Users Assigned to a Community (Alternate Method) operation has been updated to support a member_type value of @directowners, and the filter special query parameter has been added.

Updates to migrate existing blog entries to Cisco WebEx Social posts and to set the createDate to the date of the blog.

Updates to various operations and resources, and a new Remote resource, to support EXTERNAL post types.

The operations for creating and removing a follow relationship have been updated to allow an administrator to perform these operations on behalf of other users.

  • A new module “showtech” has been added that allows you to download system information (errors, node states, properties, and parameters) from Director > System > Health > Download Logs.
  • The Partial Re-indexing page (Account Settings > Server > Server Administration) has been simplified and the number of indexible items has been added for each category.
  • A tool to track the progress of re-indexing has been added. Go to Account Settings > Server > Server Administration > Re-indexing Status to start using it.
  • The ability to export Cisco WebEx Social data for migration purposes has been added. Go to Account Settings > Server > Server Administration > Data Export to start using it.
  • The settings page at Account Settings > Server > Server Administration > Mail has been obsoleted. Cisco WebEx Social features that previously relied on these setting now rely on the Director settings in Application > Integration > Email Configuration. Mail tab settings that are not found in the Email Configuration section are no longer supported.
  • MSI installer support for the Lotus Notes plug-in.
  • New, improved indexing makes rebuilding indexes quicker and less resource-intensive.
  • Support for Cisco Jabber for Windows 9.2.
  • Support for Cisco Jabber for Mac 9.2.1
  • Video calls are available even when the Web Chat & Presence feature has been disabled.
  • Log messages relating to Metrics has their own trace group called Metrics.
  • ActiveMQ has been completely replaced with RabbitMQ.
  • @mention activity generation can be turned off and on with a Control Panel setting: Settings > Portal > WebEx Social Functionality > Mention.
  • Two additional services can be configured to use the Master Account feature: Cisco WebEx and Call Plug-in (audio and video calls).

For Users

New features and changes pertaining to the Cisco WebEx Social user include the following:

  • Improvements to file uploads to posts, including:

Commenting on the post does not interrupt the upload

The upload’s end does not interrupt started comments

A confirmation is required when you try to navigate away from a Cisco WebEx Social post overview page with an active upload

When an upload is active in edit post view, the Preview button is disabled

  • The ability to upload multiple files to the Library in one go has been added—the Document tab allows you to select multiple files for upload.
  • @mentioning a user is possible in the post body, post comments, and replies to post comments both when viewing a post and in the Activity Stream.
  • Discussion activities and Calendar events in the Activity Stream provide more details and are easier to perceive visually.
  • Localization support has been added to the email notifications about Community Calendar events.
  • Active phone calls (with or without video) are available across all open browser tabs containing Cisco WebEx Social. Closing a tab does not disconnect the call unless this is the last open tab.
  • A system has been implemented that notifies users when a post is being edited simultaneously and prevents them from saving a post when a new version has been committed while they were editing.
  • The Watch List provides an option to mark all unread items as read.
  • Users can Like comments.
  • URLs entered as plain text appear clickable automatically after the post is saved.
  • The Streams application adds an icon for quicker identification of the visibility (Public, Restricted) of posts and updates.
  • Availability state “Not available/Not on chat” has been renamed to “Available by phone only” to match other Cisco products.
  • A new predefined contact list in My Contacts allows you to share with your direct reports more quickly and easily.
  • When in the post editor, you can request the browser context menu instead of the editor JavaScript-based context menu by holding Ctrl and right-clicking.
  • The Master Account feature has been extended to cover two additional services: Cisco WebEx and Cisco Call Plug-in (audio and video calls).
  • Email notifications are sent about @mentions in all types of updates and comments to them, as well as all types of posts and comments to them.
  • Community calendar invitations are sent out as iCalendar invitations and appear on your Outlook or Lotus Notes calendar as well as your Calendar application in Cisco WebEx Social.
  • The Community Calendar application has been redesigned for better user experience.


  • Section “Creating a Custom Profile Page Template” has been removed from the Cisco WebEx Social Administration Guide due to this feature no longer being supported.
  • Cisco WebEx Social API Reference Guide has been updated as follows:

Added the resource field to the description of the Permission resource in the “Resources” chapter

Added the “Add a User to a User Group” section in the “User Group Resource Operations” chapter

The following operations have been updated to state that the startIndex query parameter for paginating return results is not supported (correcting previous incorrect statements): “Get Information about User Groups to which a User Belongs” and “Get Information about all User Groups”.

What’s New in Release 3.4.2 SR1

New features and functions in Cisco WebEx Social 3.4.2 SR1 include the following:

  • Data Export Phase 2. New exporting features include:

Discussions Categories

Discussions Threads

User Document Libraries

Community Document Libraries

User Image Libraries

Community Image Libraries

Video Libraries

Content Publisher

  • Upgrading to the Cisco WebEx Social 3.4.2 SR1 release disables Synthetic Monitoring. To reenable Synthetic Monitoring, see “Manually Enabling Synthetic Monitoring” in the Cisco WebEx Social Installation and Upgrade Guide .
  • Bug fixes

Important Notes

This section describes limitation, restrictions, and other important information that applies to this release of Cisco WebEx Social.

  • To take full advantage of the security improvements that come with Cisco WebEx Social release 3.4.2, Cisco recommends that you change your Unified Access Password using the Director after you have finished upgrading to Cisco WebEx Social release 3.4.2.
  • Although the CAS tab appears in the Account Settings > Portal > Settings > Authentication window, Cisco WebEx Social does not support Central Authentication Service (CAS) and the fields in this tab are not used.
  • When using Show & Share release 5.3 with Cisco WebEx Social, do not install Show & Share patch1.
  • If SSO is enabled in your network, make sure that the Enable SSO box in the Notifier area of the Configuration window in the Director is checked. This configuration ensures that user accounts are not locked if a password lockout policy is configured in your Active Directory.
  • Using the ext3 file system on your NFS server can limit the number of library documents and post attachments that Cisco WebEx Social can store. For more information, use the Bug Toolkit to access the defect number CSCtk55146 (see the “Using the Bug Search Tool” section).

Related Documentation and Training Videos

The following Cisco WebEx Social documents are available at .

  • Cisco WebEx Social Administration Guide, Release 3.4.2
  • Cisco WebEx Social Installation and Upgrade Guide, Release 3.4.2
  • Cisco WebEx Social Server: Getting Started Guide, Release 3.4.2
  • Cisco WebEx Social Frequently Asked Questions, Release 3.4.2
  • Cisco WebEx Social API Reference Guide , Release 3.4.2
  • Cisco WebEx Social Director API Reference Guide, Release 3.4.2
  • Cisco WebEx Social Backup and Restore Guide, Release 3.3, 3.4, and 3.4.2
  • Open Source Used In Cisco WebEx Social 3.4.2
  • Cisco WebEx Social Compatibility Guide
  • Exporting Data from Cisco WebEx Social

Cisco WebEx Social training videos are available at .


This section includes these topics:

Note Because defect status continually changes, be aware that the information in the following sections reflects a snapshot of the defects at the time that the release notes were compiled

Using the Bug Search Tool

Note Bug Search Tool is the successor to the Bug Toolkit.

You can use the Bug Search Tool to find information about defects for this release, including a description of the problems and available workarounds. The Bug Search Tool lists both open and resolved defects.

To use the Bug Search Tool, follow these steps:


Step 1 To access the Bug Search Tool, go to

Step 2 Log in with your user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search For field, then press Enter .

Step 4 To look for information if you do not know the bug ID number, enter keywords that search for text matches in the following sections of a bug:

  • headline/title
  • release note text
  • product
  • known affected releases/ known fixed releases


For more information about the Bug Search Tool, click Help on the main Bug Search Tool page:

Known Defects


Table 1 lists known defects in this release.


Table 1 Known Defects



Missing documents in SOLR after full reindex


Worker’s RMQ consumer dettached during full-reindex

Resolved Defects

Table 2 lists resolved defects in this release.


Table 2 Resolved Defects



Document Upload - extra document download call to edmhook/documentum


Getting Navigate from page error on New Post


Performance issues related to editor and others


Unable to add user groups to communities thorugh IE8


Not able to perform any action from hovercard of any user(or community)


JS error thrown on Edit content for Content Publisher


JS error “Expect ]” when comment/reply


JS error when delete a category


Unable to add attachment to Post when not in Edit mode


JS error seen when trying to rename link in post


Special chracters causes autocomplete search exception


Custom Community templates using lar with with child pages does not work


Micropost breaklines displayed improperly in Activities/Watchlist


URLs in Microposts get broken in Activities/Watchlist


postmapping and postversion tables not in sync for a post


Page focus is taken away from user action on certain apps


dirsync fails to deactivate user because of invalid followid


Unable to answer calls from Hidden (unknown) numbers.


Left mouse click on drop down menus not working properly with IE8


Not able to dismiss suggestions from the same portlet


Could not edit “share with” list in some cases


Unable to download older version of document with changed metadata


Using asterisk advanced search operator not working as expected


@mention functionality not working


IFrame: “Authenticate” check box misaligned in settings page.