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Support Case Manager allows you to create and manage support cases with the Cisco TAC.

Register your Product Authorization Key (PAK) or Software Serial Number or select from a list of your product licenses to manage (Resend, Download, Rehost, RMA, and more).

New

Search for software bugs based on product, release and keyword. This tool is a replacement for Bug Toolkit.


Cisco Feature Navigator

Feature Navigator allows you to quickly find the right Cisco IOS, IOS XE, IOS XR and Cat OS software release for the features you want to run on your network.

Output Interpreter is a troubleshooting tool that reports potential problems by analyzing supported "show" command output from such products as routers, switches, PIX firewalls, IOS wireless access points, and Meeting Place Platforms.

New

View Cisco suggested software for supported products. In addition to the new filtering capabilities you are now provided Cisco software suggestions that are based on software quality, stability, and longevity.


This tool helps you research and resolve error messages. Follow each step to receive a description, recommended action, and related resources for your one- or two-line error message.

Look up a detailed description for a particular Cisco IOS, Catalyst, or PIX/ASA command.

The SFA tool is used to download files that have been published with Special File Publish (SFP).


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ToolSupported Product

  • Routers

    The Bitswapping Tool provides a simple mechanism for performing bit swapping on a hexadecimal MAC address. This tool is now available as a standalone application that allows you to perform bitswapping on one or multiple MAC addresses.

  • NewAll Products

    Use the Cisco Bug Search Tool for research and troubleshooting related to software bugs. It is designed to help you with:

    • Risk management
    • Access bug information, conveyed through Product Security Incident Response Team (PSIRT) Advisories, security alerts, and more
    • Research for potential bugs and vulnerabilities for planned software upgrades
    • Product maintenance and operation
    • Monitor updates for existing or known bugs
    • Research for bugs in production software releases on Cisco products
    • Troubleshooting
    • Diagnose and troubleshoot for bugs that can help relate to problems encountered
    • Take remediation actions in order to resolve network issues

  • All Products

    Integrated workspace to register deals, quote, configure, price, and order products, software, and services.

  • Cisco Discovery ServiceNewAll Products

    CDS uses network "discovery" data to analyze and report device lifecycle and service contract state, in addition to a wide range of other influential network readiness information to support Cisco & Partner customer sales proposals.

  • Cisco Feature NavigatorCisco IOS, Cisco IOS Feature Sets,
    Routers, Software Features, Switches

    Feature Navigator allows you to quickly find the right Cisco IOS, IOS XE, IOS XR and Cat OS software release for the features you want to run on your network.

  • Switches

    Find patches for a modular Cisco IOS image. Find patches for a specific bug ID or platform and base release.

  • Cisco IOS and NX-OS Software,
    Storage Networking, Switches

    Convert a Cisco IOS config to Cisco NX-OS config.

  • All Products

    Cisco Notification Service allows you to create customized flexible notification alerts to be sent to you via email or by RSS feed, on critical product support subjects: Security Advisories, Field Notices, End of Sale/Support statements, Software Updates, and Known Bugs. Cisco Notification Service offers you the ability to set up one or more profiles that will enable you to receive notifications on the Topic-Subtopic you choose, and allows you to group Cisco information into common notifications.

  • Routers, Switches

    The Cisco® Power Calculator enables you to calculate the power supply requirements for a specific Power over Ethernet (PoE) configuration. The results will show output current, output power, and system heat dissipation. The Cisco Power Calculator supports the following Cisco product switching and routing platforms: Cisco Nexus 7000, Cisco Catalyst® 6500 Series, Catalyst 4500-E/4500 Series, Catalyst 3750-E/3750 Series, Catalyst 3560-E/3560 Series, Catalyst 2960 Series, Catalyst 2975 Series, Catalyst Express 500 Series, and the Cisco 7600 Series Router.

  • All Products

    The Cisco Product Identification Tool helps you retrieve the serial number of your Cisco products.

  • Cisco Search PluginsAll Products

    Browser plugins for cisco.com search.

  • Cisco Support CommunityAll Products

    The Cisco Support Community allows you to ask and answer questions in the forums, create your own wiki content, and collaborate with your technical peers.

  • Cisco Unified Computing System Power CalculatorServers - Unified Computing

    Calculate power estimates for UCS B200 M1, B250 M1, B440 M1, C200 M1, C210 M1, C250 M1, and C460 M1 servers.

  • Cisco Unified Computing System TCO-ROI AdvisorServers - Unified Computing

    View information on license, purchase and leasing.

  • Cisco IOS and NX-OS Software, Routers, Security,
    Servers - Unified Computing, Switches, Wireless

    Look up a detailed description for a particular Cisco IOS, Catalyst, or PIX/ASA command.

  • Security

    Cisco Registered Envelope Service. Email Encryption product.

  • Routers

    Estimate digital signal processor (DSP) resources needed for Voice Over IP (VoIP) calls on integrated service routers.

  • Cisco IOS and NX-OS Software, Security,
    Storage Networking, Switches

    This tool helps you research and resolve error messages for Cisco IOS Software, Catalyst Switches Software, Cisco Secure PIX Firewall Software, Firewall Service Module Software, MGX Software, VPN 3000, Cisco NX-OS, Aironet (VxWorks & IOS) Software, Cisco IOS XE Software, Wireless LWAPP Software & Cisco IOS XR Software. Follow each step to receive a description, recommended action, and related resources for your one- or two-line error message.

  • All Products

    Provides a fast & easy to calculate IP subnetting, supernetting (Classless Inter-Domain Routing [CIDR]), and Variable Length Subnet Mask (VLSM) subnets.

  • MIB LocatorOptical Networking, Routers, Switches, Universal Gateways and Access Servers, Video, Voice and Unified Communications, Wireless

    A Management Information Base (MIB) is a collection of objects in a virtual database that allows Network Managers using Cisco IOS Software to manage devices such as routers and switches in a network. Network Management Software such as Cisco Works 2000 can be used to install MIBs.

  • Network ProfileNewAll Products

    Designed and developed by CCIE engineers for the Network Optimization Service, Network Profile provides the capability to analyze customer network inventory, configuration, and performance data in a central location, and efficiently produce high quality customer deliverables.

  • Cisco IOS and NX-OS Software, Routers,
    Security, Switches, Wireless

    Output Interpreter is a troubleshooting tool that reports potential problems by analyzing supported 'show' command output from such products as routers, switches, PIX firewalls, IOS wireless access points, and Meeting Place Platforms.

  • All Products

    The Product Approvals Database is a repository of information regarding the homologation status for given Cisco products in certain countries.

  • All Products

    Register your Product Authorization Key (PAK) or Software Serial Number or select from a list of your product licenses to manage (Resend, Download, Rehost, RMA and more).

  • All Products

    Request Hardware upgrades, software on media or software that is not available in the Software Center, and physical copies of Universe CD documentation.

  • Routers

    Token Ring bridging and Routing Information Field (RIF) decoding.

  • All Products

    Provides tools and resources to streamline your service and parts logistics inquiries.

  • SNMP Object NavigatorAll Products

    SNMP Object Navigator can help you locate MIB's, understand how a MIB works, and give you instructions on how to use these MIBs.

  • Routers, Switches, Universal
    Gateways and Access Servers

    Compare IOS releases, match IOS and Cat OS features to releases, and find out which software release you need to support your hardware.

  • Software ResearchNewRouters, Switches, Security

    • See Cisco suggested software based on software quality, stability, and longevity
    • Research software based on features and hardware compatibility
    • See all software release and quickly filter the releases base on different needs
    • Ability to download directly in the application
    • See Release notes, security advisories, field notices and discussions in the Cisco support community

    Refer to the growing list of supported products.

  • All Products

    The SFA tool is used to download files that have been published with Special File Publish (SFP).

  • NewAll Products

    Support Case Manager is designed to smooth the entire case opening and management process. Support Case Manager also offers:

    • Up front entitlement check
    • The ability to upload and download multiple attachments
    • An "Ask a Cisco Expert" feature
    • Improved contact and support case preferences
    • Advanced filters for finding cases quickly
    • Spotlight: A place to showcase products and services

  • Routers

    Provides information on how to calculate the bandwidth required for packet voice calls. Bandwidth calculation is an important factor to consider when designing and troubleshooting packet voice networks for good voice quality. Use the Voice Codec Bandwidth Calculator to determine the bandwidth used by different codecs with various voice protocols over different media.