This document provides a configuration example on how to set a
subscriber in Cisco Unity 4.x as your office operator.
Cisco Unity has features that allow you to add and delete as many
subscribers as you want without exceeding the number of subscribers that the
Cisco Unity box can handle. Refer to the
Unity Guidelines for more information.
When a subscriber is added, Cisco Unity facilitates the configuration
since it contains predefined subscriber templates which you can base that
subscriber on. In other words, if you have different subscribers that need to
be added on to Cisco Unity, and you want them to have the same configuration,
you only need to take a predefined template that Cisco Unity provides and
modify its configuration for your own purpose. Then you can make the rest of
the subscribers use this as a base configuration. Refer to the
Template Settings for Cisco Unity 4.x for more information.
As subscribers are added, it is important that you remember that
subscribers have the capability to perform multiple functions. One of these
functions is the Operator function, which gives the caller the opportunity to
have different options when the callee cannot be reached or after a message is
left on the callee's voicemail system. The operator does not need to be the
default. You can set several subscribers as your different independent
operators. For example, you can have an operator for every department (for
example, Manufacturing, Sales, and so forth) that takes the call after a caller
has left a message in a callee's voicemail system so that the caller is not
transferred to the corporation's default operator.
There are no specific requirements for this document.
The information in this document is based on Cisco Unity 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
Complete these steps in order to configure a subscriber in Cisco Unity
as your operator. Assume that an administrator is logged into the Cisco Unity
Select Subscribers from the left-hand
Click on the Find a subscriber icon.
Type the name of the Subscriber and click on the name.
Select Caller Input from the left-hand menu.
Complete these steps in the Caller Input window.
Check Allow callers to dial an extension during
Click on the 0 key.
Under Action, select Send caller to. From the
Send caller to drop-down menu, select Subscriber and click
Type the name of the subscriber that is to act as your office
operator and click Select.
Click the Save icon.
Select Messages from the left-hand menu and
complete these steps:
Select the Send caller to option. From the Send
caller to drop-down menu, select Subscriber and click
Find the subscriber that you specified as your operator, and
click Select. Then click the Save icon.
There is currently no verification procedure available for this
There is currently no specific troubleshooting information available
for this configuration.