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Cisco Unified Personal Communicator

CUPC Softphone/Deskphone Configuration Verification Guide for CUCM/CUPS

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Document ID: 116465

Updated: Sep 06, 2013

Contributed by Matthew Wright and Scott Hills, Cisco TAC Engineers.

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Introduction

This document serves as a quick reference for configuration and verification of all Cisco Unified Communications Manager (CUCM) and Cisco Unified Presence Server (CUPS) settings when you set up a deskphone and/or softphone in Cisco Unified Personal Communicator (CUPC) for users.

Note: Not all settings are necessary for minimal functionality, but you should ensure that a user can use both a deskphone and softphone.

Prerequisites

Requirements

Cisco recommends that you have knowledge of CUPC and CUCM/CUPS.

Components Used

The information in this document is based on these software and hardware versions:

  • CUPC Versions 8.0 to 8.5
  • CUCM/CUPS Version 8.6

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Configuration Verification Steps

On-Call Manager Servers

Navigate to Cisco Unified Serviceability > Tools > Control Center - Network Services > CM Services > Cisco CallManager Cisco IP Phone Service in order to verify that the Cisco CallManager IP Phone (CCMCIP) service is in a Running state on the CUCM servers.

Navigate to Cisco Unified Serviceability > Tools > Control Center - Feature Services > CM Services > Cisco CTIManager in order to verify that the Computer Telephony Integration (CTI) Manager is in a Running state on the CUCM Servers.

Navigate to Cisco Unified CM Administration > User Management > End User > username > Device Information > Device Association in order to verify that the device in question is associated with the end-user.

Navigate to Cisco Unified CM Administration > User Management > End User > username > Directory Number Associations > Primary Extension Drop-down in order to verify that the primary extension is selected for the end-user.

Navigate to Cisco Unified CM Administration > User Management > End User > username > Permissions Information in order to verify that the permissions are set to a minimum of Standard CCM End Users and Standard CTI Enabled for the end-user.

Navigate to Cisco Unified CM Administration > Device > Phone > dn_in_question > line appearance > User Associated with Line in order to verify that the devices are associated with the line.

Navigate to Cisco Unified CM Administration > Device > Phone > dn_in_question > line appearance > Associated Devices in order to verify that the line appearance in question is associated with the end-user and device.

CUP Servers

Navigate to Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CTI Gateway Profile> profile > Users in Profile in order to verify that the CTI Gateway Profile in CUPS is configured and associated with the end-user and is configured for the correct CTI Gateway Server(s).

Navigate to Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CCMCIP Profile > profile > Primary CCMCIP Host & Users in Profile in order to verify that the CCMCIP Profile in CUPS is configured and associated with the end-user and is configured for the correct CCMCIP Host.

Navigate to Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Audio Profile > profile > Users in Profile in order to verify that the Audio Profile in CUPS is configured and associated with the end-user

Note: You must exit and log into the client again after changes. It might be necessary to reinstall the client after all the settings are verified if the problem continues.

Updated: Sep 06, 2013
Document ID: 116465