Cisco Unified Communications Manager (CallManager)

Error when Configuring Voice Mail Box Mask in CUCM 6.1

Document ID: 107632

Updated: Jul 30, 2008



Voice Mail Box Masks are enabled when multi-tenant services are enabled on CallManager. Each tenant uses its own voicemail profile and must create a mask to identify the directory numbers in each partition that is shared with other tenants. For example, one tenant can use a mask 534523XXXX, while another tenant can use the mask 784333XXXX. It is also necessary to set up translation patterns for Message Waiting Indicators (MWIs).



Cisco recommends that you have knowledge of Cisco Unified Communication Manager (CUCM) 6.1.

Components Used

The information in this document is based on the Cisco Unified Communication Manager 6.1.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to Cisco Technical Tips Conventions for more information on document conventions.


When trying to set up a voicemail profile, the Voice Mail Box Mask does not accept characters such as #xxxxxxx, and the CallManager returns an error.


The Voice Mail Box Mask field is case sensitive and the lower case "x" is not a valid character. Therefore, you need to use the upper case "X" character.

Related Information

Updated: Jul 30, 2008
Document ID: 107632