Voice Mail Box Masks are enabled when multi-tenant services are enabled
on CallManager. Each tenant uses its own voicemail profile and must create a
mask to identify the directory numbers in each partition that is shared with
other tenants. For example, one tenant can use a mask 534523XXXX, while another
tenant can use the mask 784333XXXX. It is also necessary to set up translation
patterns for Message Waiting Indicators (MWIs).
Cisco recommends that you have knowledge of Cisco Unified Communication
Manager (CUCM) 6.1.
The information in this document is based on the Cisco Unified
Communication Manager 6.1.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When trying to set up a voicemail profile, the Voice Mail Box
Mask does not accept characters such as #xxxxxxx, and the CallManager
returns an error.
The Voice Mail Box Mask field is case sensitive and
the lower case "x" is not a valid character. Therefore, you
need to use the upper case "X" character.