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Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager 6.x License Issue

Cisco - Cisco Unified Communication Manager License Issue

Document ID: 109461

Updated: Feb 15, 2012

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Introduction

This document discusses how to troubleshoot some of the licensing issues with Cisco Unified Communications Manager.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unified Communications Manager 6.x/7.x/8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

%CCM_LICENSEMANAGER-JAVAAPPLICATIONS

This %CCM_LICENSEMANAGER-JAVAAPPLICATIONS issue can be caused by the licensing unit of Cisco Unified Communication Manager.

This issue can occur due to any one of these reasons.

  • The Cisco Unified Communication Manager has exceeded the maximum number of phone license unit.

  • Usage of phone license units have reached more than 90 percent.

  • There is an overdraft of the license limitation of Cisco Unified Communication Manager.

  • You have upgraded the Cisco Unified Communication Manager product license.

Confirm your total number of phone license units and how many units used so far, with the help of License Unit Report, before you proceed with the troubleshooting steps.

Refer to License Unit Report for more information on hokw to generate a license unit report.

Error: Invalid or tampered License File

Cisco Unified Communication Manager generates %CCM_LICENSEMANAGER-JAVAAPPLICATIONS-3-CiscoLicenseFileError: License File Error Reason:Invalid or tampered License File App ID:Cisco License Manager error message after you upgrade your unit product license.

Solution

This message generates due to the intermediate license file licupgrade_6.1.lic. Use this CLI command in order to remove this intermediate license file from the Cisco Unified Communication Manager.

file delete license licupgrade_6.1.lic

Error: License units consumption approaching its authorized limit

Cisco Unified Communication Manager generates the %CCM_LICENSEMANAGER-JAVAAPPLICATIONS-1-CiscoLicenseApprochingLimit: License units consumption approaching its authorized limit error message.

This issue can occur when the usage of Cisco Unified Communication Manager phone license units have exceeded 90 percent or exceeded the maximum number of phone license units. Confirm with the License Unit Report before you proceed with the solution.

Solution

The workaround is to add more number of unit licenses in Cisco Unified Communication Manager.

Error: The server encountered an internal error

This error message is received when you upload the license file receive:

type Exception Report
message
description The server encountered an internal error () that prevented it from fulfilling
this request exception javax.servlet.ServletException

ccm-license-issue-01.gif

Solution

The cause of this problem can be that Tomcat is out of memory. Restart the Cisco Tomcat service through SSH with the help of the utils service restart Cisco Tomcat command in order to resolve this issue.

Error: Upgrades are prohibited during the grace period

After you upgrade the license files and when you upgrade to Cisco Unified Communications Manager 8.6, the Upgrades are prohibited during the grace period error message appears.

Solution

Complete these steps in order to resolve this issue:

  1. Delete the license expiry file with these steps:

    cd usr/local/cm/conf/licfiles
    	dir
    	rm licexpiry.txt
    	dir
  2. Restart the license manager service.

Related Information

Updated: Feb 15, 2012
Document ID: 109461