This document discusses how to troubleshoot some of the licensing
issues with Cisco Unified Communications Manager.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified
Communications Manager 6.x/7.x/8.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
%CCM_LICENSEMANAGER-JAVAAPPLICATIONS issue can
be caused by the licensing unit of Cisco Unified Communication Manager.
This issue can occur due to any one of these reasons.
The Cisco Unified Communication Manager has exceeded the maximum
number of phone license unit.
Usage of phone license units have reached more than 90
There is an overdraft of the license limitation of Cisco Unified
You have upgraded the Cisco Unified Communication Manager product
Confirm your total number of phone license units and how many units
used so far, with the help of License Unit Report, before you
proceed with the troubleshooting steps.
Unit Report for more information on hokw to generate a license unit
Cisco Unified Communication Manager generates
License File Error Reason:Invalid or tampered License File App ID:Cisco License
Manager error message after you upgrade your unit product
This message generates due to the intermediate license file
licupgrade_6.1.lic. Use this CLI command in order to remove
this intermediate license file from the Cisco Unified Communication
file delete license licupgrade_6.1.lic
Cisco Unified Communication Manager generates the
License units consumption approaching its authorized limit
This issue can occur when the usage of Cisco Unified Communication
Manager phone license units have exceeded 90 percent or exceeded the maximum
number of phone license units. Confirm with the
Unit Report before you proceed with the solution.
The workaround is to add more number of unit licenses in Cisco Unified
This error message is received when you upload the license file
type Exception Report
description The server encountered an internal error () that prevented it from fulfilling
this request exception javax.servlet.ServletException
The cause of this problem can be that Tomcat is out of memory. Restart
the Cisco Tomcat service through SSH with the help of the utils
service restart Cisco Tomcat command in order to resolve this
After you upgrade the license files and when you upgrade to Cisco
Unified Communications Manager 8.6, the Upgrades are prohibited
during the grace period error message appears.
Complete these steps in order to resolve this issue:
Delete the license expiry file with these steps:
Restart the license manager service.