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Enterprise Parameters Configuration Web Page Is Not Displayed

Cisco - Enterprise Parameters Configuration Web Page Is Not Displayed

Document ID: 111983

Updated: Mar 25, 2011

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Introduction

This document provides information and solutions for some issues that occur while navigating from System > Enterprise Parameters on Cisco Unified Communications Manager (CUCM) 7.x/8.x.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Cisco Unified Communications Manager 5.x

  • Cisco Unified Communications Manager 7.x

  • Cisco Unified Communications Manager 8.x

Components Used

The information in this document is based on the Cisco Unified Communications Manager (CallManager) 5.x/7.x/8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Error: No parameter available for this service

While navigating from System > Enterprise Parameters on Cisco Unified Communications Manager (CUCM) 7.x., the error message No parameter available for this service. appears. The error message is followed by low active partition disk alerts.

This error occurs after the upgrade of Cisco Unified Communications Manager 5.x to 7.x.

Note: Cisco Unified Communications Manager 5.x provides dual partition, and an upgrade to a newer version is done from the Cisco Unified Operating System Administration web page to the inactive partition. After installing the new version, reboot the system with option switch versions and swapping inactive partition set to active.

After upgrading the CUCM cluster from 5.1.3-8000 to CUCM 7.1.3 there is an alert in the Real-Time Monitoring Tool (RTMT) that reads LowActivePartitionAvailableDiskSpace. The available disk space is at 3%.

Date: Feb 18 03:00:08
Machine Name: <Name>
Severity: Critical
App ID: Cisco AMC Service
Message: : 88: <Date & Time> UTC : %CCM_RTMT-RTMT-2-RTMT-ERROR-ALERT:
RTMT Alert Name:LowActivePartitionAvailableDiskSpace
Detail: Active Partition available disk space below 4 Percent. 
LowActivePartitionAvailableDiskSpace partition has 2 percent 
of available disk space. 
The alert is generated on <Date & TIME> MST <Year> on node <ip address>
Cluster ID: Node ID:CM1


admin:show status

Host Name    : <Name>
Date         : <Day Date Time>
Time Zone    : Mountain Standard Time (America/Phoenix)
Locale       : en_US.UTF-8
Product Ver  : 7.1.3.30000-1
Platform Ver : 2.0.0.1-1
License MAC  : 00145E95B357

Uptime:
 09:03:21 up 12:08,  1 user,  load average: 1.03, 0.74, 0.78

CPU Idle:  57.21%  System:  32.34%    User:  08.46%
  IOWAIT:  01.99%     IRQ:  00.00%    Soft:  00.00%   Intr/sec: 1045.45

Memory Total:        2073724K
        Free:          30800K
        Used:        2042924K
      Cached:         329920K
      Shared:              0K
     Buffers:          38548K

                        Total            Free            Used
Disk/active         12317944K         271188K       11921612K (98%)
Disk/inactive       12317912K        1135212K       11057556K (91%)
Disk/logging        49848948K       21311604K       26005100K (55%)

Also, the service parameters and enterprise parameters web page is displaying the No parameter available for this service. error message as shown here:

cucm-upgrade-issues-01.gif

cucm-upgrade-issues-02.gif

Solution

The low active partition disk alert is popping up while upgrading from CUCM 5.x to 6.x or greater release because CM5.x is using static partition sizing. CUCM 6.1 and later install media use relative partition sizing which results in larger partitions.

In order to suppress the alert, which is a temporary solution, the threshold for the low active partition disk space warning should be lowered to less than 4%.

Perform these steps in order to resolve the issue:

  1. Back up Cisco Unified Communications Manager 7.x using the Disaster Recovery System.

  2. Perform a fresh installation using Cisco Unified Communications Manager 7.x.

    Note: In order to do this, you will need to request an installation disk from your sales engineer or call the Cisco sales department.

    By doing this, the disk will be reformatted and repartitioned to the new, more efficient structure.

  3. Restore Cisco Unified Communications Manager 7.x .

The problem with the Service Parameters and Enterprise Parameters is a variant of the CSCsg09337 (registered customers only) software bug. This is known to happen during an upgrade to a new CUCM version, usually as the result of an old, corrupt device file being on the machine prior to the upgrade. CUCM 6.0 has enhanced logs to help track down the offending file in these scenarios.

Perform these steps in order to resolve the issue:

  1. Install the proper device pack for your load.

  2. If you have recently installed a device pack or locale on a subscriber and have lost your service parameters, either issue the run loadxml command or install the same device pack (or locale) on the publisher. This should recover the service parameters.

    admin:run loadxml
    This command is processor intensive, and may take a few minutes to run.
    It should only be run on the publisher.
    Some services may require a restart afterwards.
    
    This is a CPU intensive command and will take a considerable 
    amount of time to complete.
    Do you want to continue (y/n)?
    y
    
    Starting loadxml
    disablenotify  dsn[DSN=ccm_super]
    disablenotify  rc[0]
    xml DSN=ccm_super /usr/local/cm/db/xml/xml
    installXml  rc[0]
    enablenotify  dsn[DSN=ccm_super]
    enablenotify  rc[0]
    installdb Success[-x]
    loadxml function complete
    admin:
    

    Note: If the issue is not resolved after performing these steps, open a Service Request using TAC Service Request Tool (registered customers only) , because root privilege access is needed to run the XML fix script.

Enterprise Parameters Page Is Blank

CUCM 8.0 Service Parameters and Enterprise Service Parameters is blank. The failed installation of an older QED file (when a newer QED file is already installed) can cause this issue.

Solution

As a workaround, install the newer QED cop.sgn again on the CUCM server, and reboot the server. For more information, refer to Cisco Bug ID CSCtl98307 (registered customers only) .

Unable to Save/Update a Device

This error is received while trying to update a Device on the CUCM webpage:

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0;
SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media
Center PC 6.0; InfoPath.3; Tablet PC 2.0) Timestamp: Fri, 18 Nov 2011
09:28:24 UTC

Solution

In order to resolve this problem, issue this command on the publisher:

admin:run loadxml

Related Information

Updated: Mar 25, 2011
Document ID: 111983