The document is an FAQ for the Special File Access (SFA) tool. The SFA
tool is used to download files that have been published with Special File
Publish (SFP). The SFP tool allows internal Cisco employees to publish
temporary files to Cisco.com (CDC) and make them accessible to customers by
providing a unique code that is associated with their Cisco.com user ID. Once
the image is published, an e-mail is sent to the address that is in the
customers CDC profile. This e-mail contains a code and a link to download the
software. Each code is valid for seventy-two hours.
This FAQ focuses on the downloading aspect of the SFA tool.
Technical Tips Conventions for more information on document
What does it mean when the tool gives an error similar to
Our records indicate that your cisco.com userid '<userid>'
is not permitted to download this publication using the code
A. If the code was provided prior to the completion of the file publish,
you can receive this error. But, if you have already received the e-mail with
the code, it is possible that they were added as a CC instead of an ID that has
access to download the software. Users that are added as CC cannot download the
files therefore it is possible that this userid has not been authorized to
receive access to the software with this code. If this has happened to you,
contact the publisher of the file and notify them that you do not have access
to the software.
What happens if I provided my userid but cannot remember my password?
A. The SFA tool requires that all its users have a Cisco.com (CDC) userid.
When a file is published it must be associated to an existing CDC userid. If
you have forgot your password, send an e-mail to
order to get your password reset.
Why do I get an Internal Server Error during an attempt to download
A. If the software is an Encryption Software image, you can have
Non English characters in the Cisco.com profile
under the name or address or city field. Change these to a English characters.
If the Internal Server Error still persists, open a case. For more information
on Crypto issues, refer to the Crypto FAQ.